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Qantas Airways App Complaints & User Negative Comments 2024
Qantas Airways app received 137 complaints, negative comments and reviews by users. Have you ever had a bad experience using Qantas Airways? Can you share your negative thoughts about qantas airways?
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Qantas Airways for Negative User Reviews
✓ Won’t OpenWhat has happened Qantas? This app won’t open at all now..Version: 3.32.0
✓ Lagging Behind other AirlinesThe Qantas app has very limited functionality when compared to the other international airlines I fly. While flying United isn't always fun, their apps are always well ahead of the crowd. Check it out Qantas and keep up with the competition..Version: 2.4.2
✓ Not useful in USASeat pre-purchase did not go through. Credit card showed a charge, but sale did not complete because airline did not “claim” it. Send from two seats on the window side to two seats in the middle of the center aisle. 10.5 hours. Both ways. App did not retain TSA Pre-check with check in and did not transfer to paper ticket issues at counter. Was rejected at TSA Pre-check and had to stand in 30 minute standard security line. Do not recommend using from the USA.Version: 3.96.0
✓ FrustratingI agree with other reviews I’ve read since having issues in trying to book flights. Seems to try and push you thru to the website rather than the app and I cannot for love or money seem to book a flight for a staff member using my business rewards even though it’s there in the account list with heaps of points. When I select business rewards it pushes through to the next page with my personal points balance and therefore at the very end cannot select employee as they aren’t family!.Version: 3.98.0
✓ Terrible appAs an Australian living in the US this app is completely unusable. It's stuck in an endless cycle of not being able to choose the city I want to go to from LA. Also I can't choose award flights even if it was letting me pick cities. Don't waste your phone space.Version: 1.0.1
✓ BookingsMulti city booking option would be great.Version: 3.24
✓ RubbishNeeds a frequent flyer number to log on and you have to pay for this. What a joke.Version: 3.6
✓ Awful, do not botherThis app is terrible. It has a clunky, ugly, un friendly user face. It’s impossible to manage your booking as it keeps asking to go to the full website and seat changes aren’t recognised. It’s just about possible to check-in but never provides a boarding pass so there’s little point in using the app in the first place. My booking details are always incorrect and lacking detail. Any time spent on this app is a waste, in fact, even writing this review is a waste of time because it never improves, every ‘update’ is just as useless as the last..Version: 3.25.0
✓ SubstandardCompared to other international carriers this is a very poor app to access your qantas flight information. As a vey frequent traveler I expect easy access to flight information and the ability to check and change seats. If you need a good example look at United's approach. We can do better..Version: 2.0.1
✓ Needs developmentThis app seems to be a long way behind offering the kind of functionality provided by similar apps from other airlines, so for example you cannot manage or view you account, you cant check in without reverting to a browser, you can't download your boarding pass .. very limited use, you may as well just stick to a browser since you're going to need it anyway.Version: 2.4.3
✓ Add to Apple Wallet no longer workingThe ‘Add to Apple Wallet’ for boarding passes has stopped working which is super inconvenient. Please fix..Version: 3.59.2
✓ Buggy and unusableCan't book flights or even check availability- won't allow me to enter any dates so completely unusable. App also closes randomly and it's very annoying that you have to enter your name and pin every time, even just to check availability. Far below the standards of many other carriers..Version: 2.4.3
✓ Can’t change flights in the appGot a return trip booked and need to change one leg only (it’s a flexible ticket) but the app forces you to change both the outbound (I don’t want to) and inbound (I need to). So you end up in the call centre, which is exactly what an app should avoid. Let me self manage, it’s not even a complicated change, just a straight date switch for a direct flight on Qantas, booked through Qantas directly..Version: 3.94.0
✓ Good app, could improve compared to other airline appsThe Qantas app is good but is lacking in two main areas. 1. Tickets added to Apple Wallet do not automatically update and do not show up on screen before a flight. This functionality is very handy and has been standard with other airlines, such as American, for a long time. 2. Award Flights Search - while you can now, finally, search for award flights in the app, it is very unintuitive to find. One must search for a regular flight then scroll to the bottom and choose Classic Flight Rewards. Additionally, this search appears to take place in a browser window, making it slower and more difficult to use. I sincerely hope Qantas improve these two features..Version: 3.46.0
✓ It's a start but no A380Great to be able to see my next flight, to look for fares and book a flight. However it does not have a timetable feature nor do the prices under 'best fare' stay current. The fare alert feature worked originally but not any more. Suggest QF look at BA app..Version: 1.0.1
✓ App crashesSince the latest update the app will not open it just crashes..... very frustrating!.Version: 3.19
✓ Where is my boarding pass ?Seems a bit buggy. I have not had a successful check in yet where the boarding pass downloaded. No option to download boarding pass if checked in..Version: 2.0.3
✓ UI is still broken on iPhone 6Many people updated their phones to 6 now, Qantas!.Version: 2.4.4
✓ Doesn't workKeeps saying I'm not connected to the internet as soon as it opens and I can't login to my account. Hasn't worked since the last few updates. Please fix this!.Version: 2.0.1
✓ Average experienceApp does what it needs to do… sort’ve. User experience is dated and slow server responses and errors leaves users frustrated..Version: 3.84.0
✓ Worst travel app everTerrible. Too simple. Does not have all cities listed that fares are available for on the specials page. Try again..Version: 1.0.2
✓ App crashes immediatelyCan’t even open the app. Crashes immediately..Version: 3.42.0
✓ AppallingUseless app. Impossible to download boarding passes and with an unerring ability to put you into a death spiral of never ending circles..Version: 3.36.1
✓ Many dead buttonsOne button in particular that is dead is the add to apple wallet button for boarding passes. Very annoying.Version: 3.28.0
✓ Consistently breaks with hyphenated last namesDo not use if you have a hyphenated last name! This app goes through many stages of locking your qantas account if you have a hyphenated name because sometimes it is marked as incorrect, sometimes it’s an error because it contains and invalid character. Although to be fair, this is not just the app, the whole qantas online system breaks down at hyphenated last names. I’ve exceeded my log in attempts this update so I’ll wait until the next one to see if I can log in to that. Even password resets will get your account blocked..Version: 3.89.0
✓ No answeringI have been calling their customer service for the past 2 weeks and couldn’t get in touch with them and yesterday was my day off so I decided to just call and stay on the phone for as long as it takes until I can talk to somebody about my booking and after 2 hours and 40 minutes I got so frustrated and had to hang up again. THIS IS ABSOLUTELY RUBBISH AND I WILL NOT BOOK FROM YOUR AIRLINE AGAIN.Version: 3.62.0
✓ Qantas app and website longer works with VPN in Lockdown modeHey Qantas.. I am running version 3.91.0, 23 November.. your app no longer works with VPN in Lockdown mode. All my other “logged in” banking, social media, news apps all work perfectly fine in iOS Lockdown mode with VPN; just your app no longer works. I am not going to stop using Lockdown mode just to make your app work. Even the Virgin Australia app works normally in Lockdown mode with VPN. I’ll probably need to fly with another airline since my airport experience without this app is not acceptable...Version: 3.91.0
✓ Buggy and crashesThis app used to work well until the latest update. Now it crashes after you check in and the boarding pass is nowhere to be found. Also couldn't find a feedback email within the app so I hope the developers read these reviews. Please fix!!!.Version: 2.0.3
✓ BEWAREThe app said checkin closed 30 minutes before departure. I got there and they said my flight left now qantas is charging $550 to change my flight. I was also unable to purchase additional bags and unable to check in on app.Version: 1.0.4
✓ Worst Airline App I Have Ever UsedThe airline needs to study other airline apps to see why they work and this one doesn’t. The level of functionality and travel details provided to the traveler are laughably low. Other than check in and boarding pass, this is useless. When boarding a flight 2 days ago I had to use a paper boarding pass rather than the app to get a scanner to read it..Version: 3.36.0
✓ Does not workI tried several times to sync the app with my frequent flyer account but could not get it to recognise my next trip..Version: 2.4.2
✓ Can’t even book a flightWell, like a lot of things Qantas, it’s all shiny and bright on the outside, but inside it’s a basket case. Another reason to avoid this airline....Version: 3.39.0
✓ Stay AwayCEO is mindless believer in the Flu World Order dystopia #COVEXIT.Version: 3.56.0
✓ Glitchy AppBoarding pass disappeared from the app whilst I was travelling overseas. Highly inconvenient bug considering the cost of the flights. Do better..Version: 4.3.1
✓ Painful to use if you are only a guest!Took me ages trying to check in on the app. In the end I went out of the app to the main site which to be honest is just as frustrating. I was unable to print a boarding pass due to a technical error said the site. You'd think there would be a section in the menu that says 'Retrieve or Print Your Boarding Pass' Alas not. Get one printed at the airport then? Guess so..Version: 3.5
✓ Awful non native experienceLol. An app that basically puts a web browser frame inside the app is probably the cheapest, nastiest experience you can deliver to a customer. Booking within the app is a tedious experience because of it. Awful. And this is the gold standard of Australian airlines..Version: 3.104.0
✓ Not worth one starJust crap. Wasn't able to login and was confusing and pointless. Waste of time! Thanks.Version: 2.0.1
✓ Some IssuesGenerally a fairly responsive app. but there needs to be a way of setting your favourite departure terminal - Sydney tends to predilection but this isn’t where I’d like depart from. When I receive emails from Qantas re flight specials etc my preferred browser is Chrome there is a major issue with the Qantas site running on Chrome as the site does load properly and gets in a load loop this happens on both my iPhone and iPad..Version: 3.42.0
✓ Getting betterThe app is usable now. However, I'm disappointed to see Apple Watch support before iPhone 6 native resolution support..Version: 2.2.2
✓ Pretty good but a major bugOverall impressed with the UI & UX with the Qantas app. However I’ve noticed if you’re using the check-in feature in the app in a different timezone, your passport details (birthday, passport expiry etc) will automatically change to suit that timezone. In my case I’m in the US being 20hrs behind Australia, so the dates all went back a day. This could really screw some people over if they don’t notice!.Version: 3.78.0
✓ What is the point?There is no point in having this app as it will not allow you to use it as an app, without launching the website. This app constantly comes up ‘allow app to use website’ dialogue box, and the only option if just want to use the app, is ‘Cancel’ and then the app will not work or allow you to continue. This Qantas App used to work standalone as all apps do, and be jolly useful for booking, planning, \and using for frequent flyer etc, but now will not even allow you do that if you do consent to the website launching to do it. If that is the case, and you MUST use the website or the App will not work!!! what is the point of downloading this pointless App to use up space on your device. Get it together Qantas..Version: 3.80.0
✓ Locked me out of my accountThe two-factor Authentication process got confused with the app setup and locked me out of my account. Can't get through to anyone to resolve it so it's been worse than useless..Version: 3.72.0
✓ I never write reviews but this is horrible.I never write reviews but this is horrible. The app doesn’t update when you pull down to refresh, leaving you confused and frustrated when dealing with delayed flights..Version: 3.22.1
✓ Basic functionality and old boarding passes now lost to the systemThe app seems to work ok. But the new version of the app looks a bit different in how it displays info but seems to be equal or lower functionality!? While new App has boarding pass generated and stay within the app it can't be opened with passbook and the app doesn't allow access to old boarding passes I need for expense claims etc. It's always been a pretty basic app but you'd expect it to grow substantially over time. Would be great to - be able to select seats within app - be able to purchase extra luggage - be able to access frequent flyer profile, history, summary etc - soviet cut to key parts of Qantas webpage Hopefully some time and money can be diverted to this at some point please? Thanks.Version: 2.0.1
✓ Too much messaging at the expense of functionalityI normally love this App, but now just trying to simply change/view the seating configuration, all I see are messages telling me there is important information about my flight, Covid etc. Well great but no matter what I do to view /read it still does not take me to the seating option once I select it. Please fix this up, it’s so annoying !! I’m old enough to read Covid messages when they are placed in appropriate areas for my attention, but leave the basic functionality of the App in tact please. Additionally, when signing in, why have the option to remember log in details as it doesn’t do it anyway, no matter how many times u tick the box?.Version: 3.60.1
✓ How confusingLet’s you attempt check-in before it thinks a bit, “syncs” (who knows what with) then pretends there’s no such thing as check-in like the concept doesn’t exist. Pointless..Version: 3.31.1
✓ Good when it works. Not good for booking reward seatsThe app is good for checking in and seat allocation. But very difficult for Frequent Flyer bookings. Destination options are not available, example Frankfurt is not an available destination from Hong Kong. Also, daily / monthly availability is not offered; must check day-by-day and flight by flight to see which classes are available, if it all. Often the entire screen resets in mid-process and “something went wrong” error occurs which is really frustrating if I’ve already spent 30 mins trying to find flights..Version: 3.52.0
✓ Disappointing.I can see my next flight, and the departure date, but that's it.. What about: Departure time Check in time Baggage allowance Airport maps You can't even view connecting or return flights! Not nearly enough info for an airline app..Version: 1.0.6
✓ Freezes up after putting in piWas never able to open an account. Freezes up..Version: 3.79.0
✓ Apple Watch series 1I can’t see my trip from my Apple Watch series 1. Have try to uninstall and add the trip so many times still can’t see it. Can this been fix?.Version: 3.31.1
✓ Add to calendarHi ghee would be great if you could add your trips to your phones calender!!.Version: 3.33.1
✓ App wont even open anymore since recent updateThis app was good until recent update and now all it does is crash. Think this needs to be looked at..Version: 3.19
✓ DMLThis is seriously the most frustrating app I have ever used! Qantas you really need to see what other airlines have..Version: 3.38.0
✓ Can’t see entertainment detailsInstalled the app primarily because the website said that entertainment details were available in the app. Sadly, on both iPad and iPhone the Entertainment link for my QF1 flight results in a blank screen with an error message. It would be nice to know what movies and shows will be available ahead of time so we can plan the 18-hour flight from Darwin for our kids!.Version: 3.76.1
✓ Doesn't openWhat Muppets didn't get this app ready for iOS 12? Doesn't work no update don't get unless you have an older version iOS..Version: 3.25.0
✓ I’d give no stars but I can’tCan’t enter any text! This app is useless.Version: 3.91.0
✓ Ticket issuesI booked ticket 2 time and system put wrong digit that was not even really matter and when i call customer support they said they only change domestic and i mean common im travelling in your flight why you can’t change asking me i have to pay for new ticket unfortunately i was in an emergency they know and took benefit and i paid double price . i always had bad experience with this airline. I never ever happened with another air line . Please stop misleading or misusing people hard core income ..Version: 3.108.0
✓ App is great for everything except booking flightsThe Qantas app is superior to any other airline for ease of use in flight tracking, frequent flyer points and shopping. For booking flights via my phone it is terrible. I plan my itinerary 6 months in advance and frequently check if I can find a reasonable rate to justify Qantas vs rivals. Unfortunately it’s difficult finding the return trip deals advertised because they only show one way pricing. You then need to search through hundreds of options in both directions looking for the advertised lower price. After a number of attempts I stopped bothering and leave it to the company appointed travel agent. Despite being a platinum member, more than 80% of my business goes through alternative airlines despite Qantas advertising some attractive deals..Version: 3.46.0
✓ UselessHands down one of the worst apps ever. Consistently useless no matter how much they update it. How hard can it be for a major international airline to get this right?.Version: 3.16
✓ No app checkinFor some reason you have to go to the main website to check in. What's the point of having an app if you need to go to the website..Version: 3.10
✓ NOT an appAll they've done is mirror the horrible mobile site. Nothing works properly, can't do multi-city, "sale" flights end up giving error codes if you actually try to book them. Pathetic..Version: 2.3.1
✓ Nice but missing dates.Nice app and details. But where are the dates? I can see my trip and time but the date is missing. I need to see local time and date..Version: 2.1.0
✓ BadNot a good app. Very difficult to get boarding pass into Passbook, I actually just gave up and printed. I am in the uk and flying to Melbourne. Why can't you get electronic boarding pass????.Version: 2.1.0
✓ PoorLet's hope that the aircraft are better than this app. Can't check in with it and when checked in via a browser you can't get the boarding pass. FAIL.Version: 2.4.2
✓ No AcknowledgeI had trouble previously for placing big on my flight due to technical issues. I sent email to the feedback team regarding the issue. They advised me that will pass it on to IT. But never heard back. Then i rang customer care regarding the big upgrade then they mentioned that I’m not able to upgrade because all business call sold out.!!! That’s sad i lost my chance due to their problem and couldn’t even bother after that. At checkin the lady asked me to take out extra 500g of weight which I understand 30kg was limit but considering what experience i had 500g should be acceptable. I was planning to buy Qantas club membership as I’ve started travelling frequently but not anymore from now. I only have 2 more flights. After that I’ll never gonna book again. I booked first time with them 4 different flights together but next time I’ll go with Singapore airline the best..!!! Thank you for the amazing experience Team..!!.Version: 3.88.0
✓ Features don't workGood at basic functions but features like 'add to calendar' and 'add to boarding pass to Apple wallet' don't work/appear broken. Not as intuitive or comprehensive as other airline apps now available in the market..Version: 3.50.0
✓ Not sure what happened in the last update?Not sure if anyone else is facing issues with the iPhone app. I cannot log in using my Face ID anymore. Whenever I try to log in I’m always having to change my pin as it continuously says it’s incorrect even after changing it straight away. It again will tell me it’s incorrect. After eventually being able to get in, it’s like I’m in a browser view rather than in the app. It also says ‘cancel’ top left. Am I cancelling the changes I’ve made by selecting that? I should be able to just close the ‘browser’ and it accepting my changes. Terrible terrible terrible update to the app.Version: 3.54.2
✓ Does not work with Apple WatchWorks OK on the phone, but for a long time opening it on the Apple Watch (series 7) just said “log in on the app or open a booking to get started”, despite me being already logged in with an open booking, and logging out and back in again several times. Eventually the Watch display changed to show my frequent flier number, but that’s all it does..Version: 3.76.1
✓ Doesn't get past loading pageJust sits there on the loading page. I get through it maybe 1/5 times, buy honestly it's not good enough to bother using.Version: 1.0.4
✓ Booking hotels - can’t choose stay datesThe Qantas APP on my iPad- trying to book hotels. I can search for Hotel name and select it, but can not select dates. The page greys out and I scroll up and try and click on a date on the calendar and nothing happens. So I click on Search and it tells me to select dates. Frustrating. Have to book elsewhere..Version: 3.98.0
✓ Wait to updateSeems like there are still some issues with the update. The UI looks better but it does not sync with your flights. Should have known better.Version: 2.0.0
✓ Still crapI have emailed Qantas several times to report that the date section doesn't work so you cannot book ant flights. Other reviewers report the sane fault. Why isn't this very basic fault being sorted? Qantas: you have competition so get it sorted. (I have just booked with Virgin).Version: 3.1
✓ One of the worst airline appsI fly a lot and use a lot of airline apps but this has to be one of the worst. It is solely focused on pushing you fares and deals and completely fails when it comes to making my life as a travelling customer easier. The lack of online check in and having to jump between an awful browser experience in the app and then going outside the app completely to check in and then PRINT a boarding pass just shows that Qantas just don't understand how travellers use their mobile device these days. Recently flew on Singapore and their app is just so much more intuitive and useful to me when I'm travelling. Even easyJet as a low cost carrier give me a better experience than this. For a 6 grand business class fare I'd expect at least an adequate mobile experience before I get on board. I'm hoping that the on board experience is better than their app but Qantas now have to turn me from this negative experience where I wouldn't recommend them. A decent digital experience would have meant I didn't get to the airport annoyed with Qantas for making my pre-trip experience difficult..Version: 3.12
✓ Boarding pass failI'd like to be able to retrieve boarding passes after checking in (but before flying) and this app won't allow it. Fail. The mobile site has better functionality..Version: 2.1.0
✓ Spams you with useless notificationsWhen you fly twice a week the only notifications I want to be receiving are for checking-in, boarding calls and changes to my itinerary. Any other notification is purely spam and advertising.. Other annoying things include: in app message boxes telling me my flight is ready to board, whilst m standing at the gate with the boarding pass up, only to have the app navigate away when I acknowledge the message...Version: 3.52.0
✓ Technical problemsLove the look and feel but CANNOT add to my Bookings which is a huge disappointment. Imagine flying around the world with Qantas and being unable to see every flight in my itinerary. Ugh..Version: 3.17
✓ Love the look, not the functionCan’t add my boarding pass to apple wallet even though that’s a key feature of the app and beyond that, I’ve checked into my flight 5 times now and Qantas are still prompting me on the app and when logged onto their site. Will just pick up my boarding pass at the airport I suppose....Version: 3.25.0
✓ What have you done to the app, Qantas?I've been using this app for 3 years to book flights, hotels, cars, and tours with no problem, until this year. Now it takes forever for the booking screen to load, even after I've deleted the app and reloaded it. It's incredibly annoying and not what I expect from Qantas. Please fix the booking feature!.Version: 3.8
✓ App is still glitchingI’m a frequent flyer of many years who holds a very high status level and this app still glitches. Example 1: you book a flight that has a connection, your first boarding pass will work on the app to scan at the gate. Then once you land and go to the next gate you can’t even open the boarding pass to scan you need to use your frequent flyer card instead??? Example 2: delayed flights, if you have a delayed flight the app freaks out and once again you can’t view your boarding pass because you have a delayed flight that it highlights orange. You’ll need to scan your frequent flyer card at the gate. Been left red faced a few times at the gate because the app is slow to react to changes / can’t handle 2nd boarding pass etc….Version: 3.91.0
✓ View my bookings doesn't workSince the update view my bookings does not work and I have to use the main website. Other than that the app is great, but the newest update has done nothing but make the app worse..Version: 1.0.2
✓ Generally okFairly solid app. However, sends you to the QF website too often which makes the app a bit clunky. The "Add to Calendar" feature consistently fails to work..Version: 3.4
✓ Booking issue.I live in the USA, ever since downloading the app 2 years ago I haven’t been able to make a booking through the app.... it goes to the booking section but then has the loading symbol circling in the middle of the page, you can’t select/input anything into the search areas. So very annoying, please fix this! I would have thought after a couple years this issue would have been resolved..Version: 3.13
✓ Passbook does not workI fly twice a week and Passbook worked fine until the latest update. Passbook boarding passes are my favorite part of the app. Fix it and this is a 3/5 app. Easy to check in and see bookings..Version: 1.0.4
✓ Check in onlineI wasn’t able to check in online with your app... I had to do it through google.. maybe you need to have a look at why this isn’t working!!.Version: 3.42.0
✓ Doesn’t work with walletAs per title. There seems to be no way to integrate this app with Apple Wallet. Additionally it’s pretty much a shallow wrapper around their website. Poor effort..Version: 3.19.1
✓ Limited FunctionKeeps asking me to go to desktop website. Can't do simple things like upgrade, change seats etc. Very basic app..Version: 3.16
✓ Electronic boarding passes ? Check in?Taking an international flight tonight, seems there is no way to check in or display an electronic boarding pass in app. To check in, you are directed to use the full website on a computer, and from there you can print out your electronic boarding pass. Other airlines have apps that can do this, yours should too..Version: 3.12
✓ COVID Groundhog Day - even with this appSo I’ve downloaded my Medicare double vacation certificate. And then wasted half an hour of my life going around in circles, following the steps to register for the reward incentive, uploading the Medicare certificate PDF, only to be informed it is not a certificate… I duly checked for the latest app version, closed opened the app, even reset the phone and repeatedly downloaded the Medicare certificate (and yes, I know the difference between it and the immunisation record). Painful. We might be locked down, but there are still better things to do with my minimised life)..Version: 3.65.0
✓ RubbishThis app is absolute rubbish. Does not work at all and should be taken out of the Apple App Store. Time Qantas got in to the 21st century..Version: 3.25.0
✓ App doesn’t workApp won’t work on my iphone 7+ with most up to date OS. Fail!.Version: 3.25.0
✓ Causes unnecessary anxietyTells me that my next flight has been cancelled causing me to waste valuable vacation time holding long conversations with my travel agent to establish that the flight was still confirmed. Seems there is an unpleasant bug related to time change that causes flights to be flagged as cancelled. Software quality continues to plummet to new depths. Bring back the good old days when developers didn’t depend on customers doing the testing for them..Version: 3.16
✓ Oh dearHaving read some of the reviews on this app it gave me a slight impression that all is not good.. well it doesn’t even recognise my log in details. I’ll print my boarding card, goodbye..Version: 3.16
✓ Missing DestinationsAs with the website, the app should give you the "Qantas & Partner Classic Awards" option and therefore allow for booking Jetstar-only journeys, such as CHC-AKL, using Qantas points..Version: 2.0.1
✓ It’s like dial up internetAs i high tier frequent flyer I live on the Qantas app and it’s exhausting. The syncing and refreshing is constant and so slow, even with the latest iPhone tech. I have finally switched to saving boarding passes into the wallet as that gives more certainty it will be there and can be opened instantly without wanting up to 2 mins for the app to respond. Once you finally get into the app its all 1990s features, functionality and speed. QF please use some of the billions to upgrade the platform and provide a contemporary workspace that is responsive, and practical. Have a look at Virgin’s….Version: 4.3.0
✓ Won’t openHaven’t opened this app for ages then I updated and it crashes..Version: 3.30.0
✓ If you could rate an app as zero stars, this would be the one.A rubbish app from a first class company. Doesn't retrieve existing bookings and neither can you add them. Don't waste your time..Version: 2.1.0
✓ Status means nothingAs a Platinum member I recently flew from LA to Sydney with my colleague who is Gold. We both requested upgrades to Business. I was informed that I would have to pay 98,100 points; he was told 54,000. We were both told we were unsuccessful but as we boarded he was upgraded. What is the point of earning status if you’re expected to use more points than a lower tier member and then be given lower priority when upgrades are given? Not only did Qantas make this member incredibly angry but it also lost revenue through granting an upgrade for fewer points. I have no idea how the process works but I have zero confidence in the FF scheme. Why make the choice to fly with Qantas if the recognition is not there. The app or the underlying technology doesn’t appear to work as described..Version: 3.93.0
✓ UselessNone of my flights even show up so I don't see the point.Version: 2.3.1
✓ Unreasonably low baggage requirementsTraveled to 30+ countries on 20 airlines with international travel luggage and Qantas made us check our bags 19lbs backpacks for being “too heavy”. Honestly, on of the most ridiculous restrictions I’ve seen. Won’t be flying with them unless I have no other option..Version: 3.101.0
✓ Returned callsSince September I’ve been trying to speak to someone regarding my flight. I very very occasionally get my call answered with a few minutes before my 2hours is up and I get disconnected. In those few minutes I ask for someone to call me back, each time I have been promised they will, do they, no they don’t. I’ve been phoning most days for 3 or 4 times a day 2hours a time and still haven’t got my problem sorted. Come on Qantas get yourselves sorted out. I’ve got 16 days before fly and am very very unhappy.Version: 3.74.0
✓ Zero starsThe app didn’t recognize my CORRECT frequent flyer details. Now I’m locked out whilst overseas and the only way to reset the pin is by starting a 3-5 day process which doesn’t include the 2 x one hour phone calls to get to that stage. Wish I never downloaded it and I would recommend thinking twice before trying it yourself. Especially when you’re away from home..Version: 3.50.0
✓ SubparI fly for work. When comparing the Qantas app to the Virgin one, Virgin is absolutely streets ahead. I’m currently trying to purchase leg room through the Qantas app for my 3 upcoming flights. Not only am I getting a “generic error” msg when I’m trying to pay. The payments are pending in my account and the seats now appear as taken. Genuinely an absolute nightmare to use. Not the first and it absolutely won’t ge the last time this happens. Every single basic function this app is supposed to help you perform turns into a time consuming chore. Could not recommend this app, and in turn Qantas, any less..Version: 3.105.0
✓ Useless, just use the websiteDon’t waste your time. The app should ideally facilitate a smoother interaction with qantas services, booking, tickets, checkin, seats, meals, flight info... you know, basic flight related matters. Unfortunately everything you’d expect to do in the app sends you to the website. Literally everything..Version: 3.34.0
✓ Forgets all my flightsI went London -> Sydney -> Cairns -> Brisbane -> Sydney -> London and it made it to cairns ok but will not remember last two legs. I added 3 times now and it forgot :( It won't do passbook for international flights which is annoying or online checkin for international flights. For internal flights it is usable if you add your booking at the last second and check in then you can add to passbook fairly usefully but it's still very annoying to use..Version: 2.2.1
✓ Doesn't workTo put it bluntly, the app doesn't work. You can't check for flights. It doesn't generate boarding passes and it doesn't mesh with their website. A complete debacle on Qantas' part. The old app worked better and it was still a disaster..Version: 2.0.1
✓ Shockingly badCompared to overseas apps this is a shocker. The developers need to take a look at one like United for inspiration. You can’t book a flight (yes I have latest version), to manage a booked flight you just get directed to their web page to log on AGAIN, there’s no standby or upgrade details etc etc. Not sure what the point of the app is. Very basic..Version: 3.33.1
✓ CrashingJust updated the app on both phone and iPad and won’t open.. just crashes every time... extremely infuriating when your about to embark on a long haul flight with Qantas..Version: 3.19.1
✓ Very FrustratingThis app does not work. When trying to book flights the app would not allow me to change any information apart from departure and arrival destinations. It would not allow me to change the dates of my flights, whether I wanted a return or one way flight, and wouldn't allow me to search for flight availability. I tried closing the app and trying agin several times, even turned my phone on and off again, but the same thing happened every time. I deleted the app in frustration and will try using the website instead..Version: 2.4.2
✓ How do you find and use your credit?Just booked international fights.. it says to use credit to check in the ‘manage my booking’ got to the end, can’t find how to use the credit vouchers and then get all stressed cos your time is about to run out and don’t want to go through the whole processes again, so now have booked $3,000 dollars worth of flight and not used any of my credit 😡 Why can’t ALL credit just be associated with your FF number that automatically comes up and gives you the option to choose when you get to the payment part. C’mon Qantas you can and need to do better.Version: 3.87.0
✓ Pretty uselessCan't even check in with the latest update..Version: 1.0.2
✓ Just rubbishReinstalled the app, tried to log in then remembered why I deleted it. You have to input your membership number rather than with most apps which ables you to save a two step login. Qantas has three for some reason. The arrogance that your membership number should be ever present in your mind because well yeah Qantas is the go to airline. Get real. They're already on the back foot because more often than not they’re more expensive. Very amateurish app compared to other international airlines. No where could I see how you can recover you mem. no..Version: 3.30.0
✓ Waste of timeUnable to check-in via app, unable to make changes - automatically diverted to website to do this, unable to get boarding pass on app. Suggest you remove this app until you've got a professional to design it rather what looks like a college student project..Version: 3.11
✓ Always crashesI’ve tried to use this app for 3 years. Any time I try to open it, it spontaneously closes. It is completely unusable. Very disappointing for an otherwise great airline..Version: 3.30.0
✓ Poor startDoesn't retrieve existing bookings automatically nor can they be added manually (returns errors). You really should have tested this app and ironed out the bugs before launching to the public..Version: 2.0.0
✓ Lacking and disappointingThere are many basic features missing from the app such as the ability to set your preferred airport of departure or even just use your location to default. Even the Jetstar app has managed this basic feature. And please somebody fix the ’ done’ button which is right where the back button usually is. Eg you open up a fare details and then hit done when you are done reading the fare details and it exits the booking. Have a big ‘back’ button And rename the done button ‘exit’. Also it’s not very adept at changing dates for example for a return flight when searching a booking without completely redoing the booking..Version: 3.50.1
✓ Constant glitchesNew app won't search for flights and continually throws up error messages. A poor attempt at an airline app..Version: 3.0
✓ A bit slowThe app is very slow to load, sometimes freezing for 10-15 seconds before it syncs. The new design also has a lot of text that is smaller than the default iOS font size, for some reason. EDIT: Thanks for the reply, I’m using an iPhone 13 mini and iOS 17.1 with the default text size. The text on many things like “Book and explore”, “Your next trip”, “Points”, “Status”, etc are smaller than the system default (with the subtitles under buttons - Flights, Hotels, Holidays, Travel Insurance, etc - being even smaller again)..Version: 4.1.0
✓ Can’t access boarding pass during transitionHi, j am on the flight from London to sydney through Singapore on 3rd of September. We had both boarding pass appear on the Qantas app before we board in London however both boarding pass disappeared in the Qantas App after we arrive in Singapore. the staff member in the airport doesn’t allow us to go through the boarding gate as they don’t accept the flight details in the Qantas App but required a proper boarding pass. This is very confusing experience as the boarding pass was right there in the App before we board the plan . Qantas app team please look into this.Version: 3.106.0
✓ Won’t even openHad hoped the latest release would allow me to at least open the app. But no!.Version: 3.39.0
✓ BuggyPress Reader link no longer works. Asks to install Press Reader but it is installed. Also when you copy your FF number from a password manager and paste it into the login page it double pastes and doesn't work correctly..Version: 2.4.3
✓ A total waste of Iphone memoryDoes not load, flashes onto booking screen then immediately goes blank. Typical Qantas product and service. Set themselves low standards and fail to achieve them..Version: 3.36.1
✓ Bug needs fixing that says my pin is incorrectI fly frequently and use this app a lot. However, there is a bug which needs fixing as it means I can't use the app properly. Whenever I try and log on I need to input my pin, the app is saying my pin is incorrect (I know 100% it is not incorrect) even when I have then reset it numerous times it does the same. This means I cannot use the app and rather have to use the desktop/safari version. Therefore there's no point in the app. This bug needs fixing asap. It's extremely frustrating.Version: 3.12
✓ Not airport friendlyImagine, you are walking through an airport, laptop bag over the shoulder, wheeling luggage behind you. You want to check your flight status on the Qantas app. You have three layers of authentication to go through, two more than actually important apps like your bank. Then you have to ferret about to get your reading glasses to read the tiny text. I know advertisers always show young glamorous travellers but anybody who has ever visited a Qantas lounge will notice the overwhelming majority are in the reading glasses age bracket. As for checking flight status from the back seat of an Uber, too much panto. Make the app easy and fluid to use when travelling. Unlocking with Face ID only and an option for readable text sizes would be a big step forward..Version: 3.105.0
✓ New App needs old features!Any reason with the new app it’s taken away the ability to add frequent flyer by simply adding the trip? I fly for work so my trips are booked for me, it used to be if I added the trip to my app it asked if I wanted to add my frequent flyer details to the trip. Now I have to manually go to manage booking and open the webpage to add it. Such a pain, and such a small feature that made such a huge difference! Please bring it back!!!.Version: 4.2.0
✓ Reviews are very old!Reviews are very old! Any review over 3 months is not worth time to read. What is the current status flying on Qantas?.Version: 3.57.0
✓ RubbishIt’s just rubbish. Flown with qantas a lot and this app has got steadily worse..Version: 3.23.0
✓ Would give zero if I couldCan't add flights. Isn't that the whole point to be able to track a flight and get a boarding pass? Useless.Version: 2.2.0
✓ Needs work! Urgently!This app has had its ups and downs. The latest interface has its benefits and downsides. Whilst you can no longer see all of your trips or see how close your next trip is, it’s helpful once looking at an individual booking. BIG PROBLEM: hotel bookings have disappeared. So until this is fixed, it’s getting two stars. The only way to access Qantas hotel bookings is via the website..Version: 4.1.0
✓ Crashes on iPhone 6+Crashes on startup on iPhone 6+.Version: 3.31.1
✓ GarbageTrying to see what movies will be available, website tells me to download app, app shows me the exact same website page telling me to download the app. Pointless..Version: 3.17
✓ Hate NumbersDon’t update hate numbers.Version: 3.48.0
✓ It’s as bad as they sayTried to book seats with extra legroom. Got as far as inserting my credit card details when it said I must print a copy of the transaction and show it at check in. What’s the point of using an app if I have to print a receipt? Crazy.Version: 3.16
✓ Takes too long to loadQuicker on the mobile site.Version: 1.0.5
✓ Crap appMay 2019 I agree it’s a waste of time if they couldn’t write a simple app why put your life in there air planes.Version: 3.37.0
✓ Useless AppI downloaded this app to manage my booking, but it doesn't let you do your online check-in and even when you have left the App and checked in manually on-line the App doesn't even hold your boarding pass. This App is completely useless as far as I can tell!.Version: 2.4
✓ Still UnusableJust updated to new version. Still won't let me enter travel dates - date field just doesn't open.Version: 3.1
✓ Limited functions compared to other airline appsBe aware that you can’t check in using the app on mobile. Although I loaded my flight into the app, later I couldn’t find the booking reference in it - is it there at all? I turned to email..Version: 3.89.0
🙂 Qantas Airways Positive Reviews
Qantas Airways works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Qantas Airways.
⛔ Qantas Airways Problems
