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ReSound Smart 3D App Complaints & User Negative Comments 2024
ReSound Smart 3D app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using ReSound Smart 3D? Can you share your negative thoughts about resound smart 3d?
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ReSound Smart 3D for Negative User Reviews
✓ Not recognizing my hearing aidsI have lynx 3D aids. The previous smart 3d version suddenly stopped recognizing one aid. Tried resetting multiple times, new batteries etc. Finally deleted the app intending to reload from App Store. That led me to this update which won’t recognize either aid and offers no help. I went to my local audiologist who knows a simple adjustment to my iPhone accessibility settings that solved the problem and made me a lot happier with the software. A lot of user frustration could be eliminated by you posting problems and solutions in a readily accessible place. The help section of the app is laughable but could easily be made much better. It's all about customer service..Version: 1.23.0
✓ No working on iPhone 13What am I doing wrong, installed/deleted/switched on/off, Nothing.Version: 1.19.0
✓ App stops workingApp stops working. Taking ages to pair if out have to wait to get home to fix it. This has happen on and off for months. Have gone back to get it checked out..Version: 1.11.2
✓ Good hearing aids cheap app.It looks like resound have spent an awful lot of money on producing a good hearing aid but could not be bothered to pay out for a good app. The app is continually failing and has to be uninstalled to make it work. If I had known this I would have gone elsewhere. No effort put in by the makers of this app. Cheap..Version: 1.5.1
✓ Somewhat ‘buggy’ but otherwise goodA couple of issues - when ‘optimise MFi’ is selected, the app loses all connection with the aids unless the app is open and in focus. If a preset (EG Music) is used as a basis for setting and saving a personal program, the original default setting for the preset is lost unless a ‘reset’ is then applied, which rather defeats the object of having both preset programs and personal additions..Version: 1.3.1
✓ UselessApp has become useless as it will not pair with my hearing aids and cannot therefore be used . Expensive hearing sides which promised the world via this app but have failed to deliver most of the promised features. How about rectifying this problem ? It should not be that difficult to pair a device..Version: 1.5.1
✓ Since iOS updateSince the new iOS update the Bluetooth can crackle and at times and only one hearing aid will switch on. The app needs to have an update to fix this. My iPhone is less then 3 feet away from my hearing aids and the battery is fully charged. Please update the app to follow the updates from Apple..Version: 1.1.1
✓ Cannot exit demo mode — can’t locate hearing aidsWorthless.... phone accessed aids the app cannot..Version: 1.7.6
✓ HopelessHopeless. Have to constantly forget device then reinstall. Makes me want to change brands..Version: 1.5.1
✓ UnreliableThe title says it all in one word unreliable! Frustrating! The app switched to demo mode, it does not reliably recognize my hearing aids. It have to reconnect on a daily bases. Tried to update the app and it stopped at 95%. It is no longer useable!.Version: 1.7.0
✓ Battery drain-solved?Update to update: Developer I DID contact you on July 9 (this is July 17) but have not received a response. So many people are complaining about this on Reddit etc. — seems this app worked fine until IOS 15.4, some report. UPDATE: I deleted this app but still saw Apple Watch battery drain of 20% over every three hours. I turned off pretty much all notifications , raise to wake, etc. unpaired the watch from my phone, unpaired the aids from my phone etc. What seems to have worked is a HARD RESET of my watch. Once you unpair the watch from your phone it backs everything up and you can easily restore after the hard reset (which erases the watch and sets to factory defaults). The aids have been on almost three hours now and watch is at 92%. Yesterday after three hours was at 82%. I can only think the Resound 3d app left something running on the Apple Watch, (even though I deleted it) which has gone away with the hard reset. It’s too bad because the app was great and I’d really like to use it but like to use my Apple Watch more. Original post: I never had to charge my Apple Watch during the day but this app seems to have deleterious effects on battery drain on both the Apple Watch and the iPhone. Google it, many complaints. It’s a very nice app but needs to tame Bluetooth so it isn’t a battery vampire. Already unpaired and repaired the Watch, really considering deleting the app..Version: 1.23.0
✓ Frustrating appThis app works only part of the time. It is the most frustrating app I have. It continually drops part of my aids. Then one must close and reopen the app. Sometimes this will work. At other times I have to shut down my iPhone and start over to get it to work. I have an iPhone 13promax and am running ios15.7. Update: having updated to 16.1 and having started over pairing my aids things seem to be working much better. Occasionally something will drop but things are much improved. Thank you for responding to my problem.Version: 1.25.0
✓ Not WorkingWhen first purchased my hearing aids this app worked great. After several months the app freezes in demo mode even after I have reset numerous times. Not user friendly and I do not recommend this app. I am going for the second time back to Costco, as they thought it was an iPhone glitch which it is not..Version: 1.3.1
✓ Resound not so smart 3D- App still not working despite updated.Had some major bugs with the app not recognising my hearing aid, despite the fact it’s paired with the phone. I tried all your usual reset buttons, and nothing worked. Switching to demo mode, then turning demo mode off, worked. Edit: I finally got on to customer service, who sent me some steps to fix the issue. The solution turned out to be temporary, and needs to be repeated every time I turn my hearing aid off, or step out of range of my phone. It’s been nearly a month since this started for me, and I’m disappointed that this issue has not been rectified. 2nd edit- 2 months later: Revised review to to one star due to the fact no resolution appears to be forthcoming. 3rd edit- 5 months later: Finally! The app works!.Version: 1.7.0
✓ IOS15 nightmareSince iOS15 my resound aids are rubbish they beep for no reason at random they change volume at random they change program at random This is an Apple/Resound problem BUT despite several tweets and emails to Resound nobody has contacted me except to say email Resound app support Which also produces no support Update - I discovered that Resound only appear to respond on Twitter - after contacting them on Twitter most of my problems were eventually resolved To fix my issues I had to delete the Resound 3D app and reload it - only then did I discover that there was a newer version- Resound did not show “Update” on the App Store so how was I supposed to know Many other apps inform you when launched that there is a newer version- Resound do not There are still issues with the Apple communication with my aids and programs/levels.Version: 1.17.0
✓ Agreement Keeps Popping UpI have an issue since updating. The agreement keeps popping up everytime I open the app. Very annoying. Please fix!.Version: 1.5.0
✓ Unreliable!I have just got new aids-Resound One rechargeable. I previously had Linx2. I’ve always had issues with the apps but the 3D one is even more glitchy than the previous version. As others have said- random beeps and changes in volume/sound quality. The most annoying thing now is that the aids don’t keep the connection with my phone or tv. So I have to put one or both ( it’s not consistent) in the charging case, take them out and try again to connect. When everything works the system is ok and I like to use my Apple Watch too- but “there is a problem with the connection”appears far too often. Makes me wonder where all the money goes- probably not in app development! Please do something about this- it’s so irritating!.Version: 1.19.0
✓ No connectionVery disappointed. My hearing aids never are never connected. Have deleted app and reinstalled still to no avail. Hearing aids have been check!.Version: 1.5.1
✓ Does not workTerrible. Apparent upgrade, but what’s the use of fancy tech stuff if You can’t even link to the app? I a) am wearing working Resound aids, b) have checked my phones settings have hearing aids connected, c) the resound Demo app shows that my hearing aids are both connected via Bluetooth. However. From a fresh app download it asks to connect hearing aids but never finds them, just saying ‘Retry’ . The only option it gives is to ‘exit to Demo mode’. So... Delete app, re-download app, try again, doesn’t work, etc, etc, et Kafka. The ‘update’ could Possibly have rectified this, as I have seen others complaining of same problem..Version: 1.7.6
✓ Doesn’t workI need to reinstall this app every few days, it stops working out of the blue, it gives a message found hearing aid a stays like that forever. Then I need to reinstall again. Such a pain! I am using iPhone 6. Very disappointed..Version: 1.5.1
✓ UnreliableI’ve had days when the hearing aids will not hock up to my iPad without turning my iPad off than back on a couple of times. Even than sometimes doesn’t work so go and try turning on my iPhone (only use when away from the house) what does it do 1 hearing aid hocks up to the iPhone and the other hocks up to the iPad (forgot to turn the iPad off). I don’t know if it’s the app or the hearing aids put will change the program that I use. They will also change volume on its own. Sept 2023 Today I had to completely reconnect to my iPhone, it said thanks for your new hearing aids, got them in 2019 ????.Version: 1.29.0
✓ Not so smart:Having had my Resmed hearing aids for over 2 years I have built up many favourites, now I find they are all gone. What a waste of time..Version: 1.8.0
✓ Terrible, App needs allot of workThe app not only has to be reinstalled at every update, I lose my saved presets every time as well. Very frustrating. Never mind the constant drops of Bluetooth -Now it won’t even connect with hearing aids at all. This app is terrible. Zero stars. Is there a way to have a 3rd party app? Something that is more reliable this this ?.Version: 1.11.2
✓ ReviewFirstly the hearing aids are superb, unfortunately it’s the iOS App running on the iPad that really let things down, it’s as if they concentrated on the iPhone side of things but forgot about fully developing the iPad version. I don’t have a problem with the App on my iPhone - once set up and paired it performs very well, however, my issue with the iPad version, and I’m running the current version, is the really poor connection and pairing set-up of it. I work in IT and tech savvy but I really struggled to get it to pair, and although I eventually got it to pair I had to try several different routes and orders of sequences to finally get there, including deleting the App and reloading it. For someone who is less tech savvy, or patient, I can imagine this would be very frustrating and would give up. The second issue I have with iPad version of the App is the lack of landscape and fully screen. It’s 5 stars for the hearing aids but only 2 stars for the App!.Version: 1.7.6
✓ Bluetooth problemsSince the most recent update I’ve been unable to connect Bluetooth. For the past few years it's been fine but not since the update..Version: 1.29.0
✓ Could use a lot of workThe app has to be deleted and reloaded onto the phone quiet often due to connectivity issues with the hearing aids. Also there should be a feature that resets your changes to the volume or bass after you stop streaming music or a video. If I make changes while watching Netflix to the things like the bass or volume, I have to go in and change them back to how I had them set for my hearing own my own. Yes you can save favorites but music and videos need different adjustments to sound levels sometimes so making favorites isn’t a good solutions. I have used other apps for the Evolv hearing aid brand that would automatically reset your settings when you stopped streaming and it was way more convenient. I love the hearing aids but I am thinking of returning them because of how much work the app needs and it’s the main way you control the hearing aids. Definitely needs improvements..Version: 1.19.0
✓ Great - until it doesn’t workLoved this app but they are not keeping up with the ios updates and it makes the app and my hearing aids effectively useless- please update and also add a way to get support via the app!!.Version: 1.2.1
✓ Working great nowI complained about the app not connecting with my hearing aids and I was totally blown away with the amazingly fast response offering help. The aids are working very well at this point. I wish all the apps gave you this response time when you are having problems. I love these hearing aids! I’ve had a number of different brands and styles, but these are by far the best I’ve had. They are largely problem free. Even when the aids weren’t connecting to the app they were still connecting to my phone and I still had most of the functionality. It was just less convenient. I’m totally impressed!.Version: 1.19.0
✓ GarbageThis app is garbage and it’s annoying as hell that it’s the only app I can use with my hearing aids. At least once a week it stops working and then I have to pair my aids to my phone again. The having to put them in the case and take them out repeatedly is so stupid. Any other hearing device, just turn them on and pair them but these require taking off me ears and putting them back on multiple times to pair them. Do better! For the money I spent on these this app should be flawless..Version: 1.33.1
✓ The app works well but the aids don’t.UPDATED REVIEW ReSound came back promptly with a suggestion however this has not fixed the problem which must be with the devices. I have referred this to my audiologist and as this is the second time in 14 months I hope this will be covered by the warranty. The app itself is very good indeed My hearing devices simply don’t work prior with this app. Last time this happened ReSound had not kept up with IOS updates. What is it this time? I should have stuck with Phonak who never let me down..Version: 1.7.0
✓ Works sporadically with IOS 13This used to be a reliable app that worked well. In the good old days (one month ago) I could stream music to my device. With the latest iOS update it works sporadically. Disappointing.Version: 1.5.1
✓ Beyond beliefI paid 12.5 k for my hearing aids and it takes me about an hour each and EVERY time I pair the aids up to my phone Beyond belief.Version: 1.5.1
✓ Cannot connectI have to try and connect this every time I put my hearing aids in very frustrating not using app anymore pleas change as I have to reload app every time.Version: 1.5.1
✓ Actually it is terribleI was advised to buy Resound because it’s designed for iPhone. Big mistake! Do not buy Resound hearing aids because your audiologist or provider says they have a specially designed app for iPhone.What i find most annoying is every morning my setting volumes in each different setting seems to change. I dont want to spend time every day resetting this! The app regularly does NOT open so my volumes on the devices need to be changed manually. It’s doing it right now and this will be the 4th time I’ve had to delete, reinstall, then reset my volumes etc.This is not acceptable! It is a pain in the asset Ive had to delete and download 3 times since i got this in July. Called tech support and while they were helpful , yet again a notification comes on. But its my volume settings that want to remain fixed until I change them.Version: 1.5.1
✓ Not working with latest update IOS 15.5Since upgrading to IOS 15.5, my hearing aid has become unusable. I have to disconnect it to answer the phone and I cannot hear any videos. It seems as though it’s not compatible with this latest operating release. I’ve tried deleting and reinstalling the app and also replacing the batteries to no avail.Version: 1.19.0
✓ NotificationsNow since update I have one notification that won’t go away.Version: 1.5.0
✓ Unreliable appThis is my second pair of ReSound hearing aids. I had endless Bluetooth connection trouble with the first set of battery powered aids. They required frequent rebooting the iPhone 13 and deleting/reinstalling the app. So after several years I bought new rechargeable ReSound aides hoping for more reliable connectivity. The hearing quality with this set is better and I appreciate not needing to replace batteries. However, the Bluetooth connectivity is still a big problem! The aids frequently lose connection, usually one or the other and will not connect without placing them in the charging station. And the last two days, both have lost connection by noon. I am able to reconnect by rebooting the iPhone. These are very expensive hearing aids and the control features accessible via the app are integral to making the aids function most effectively. These aids are still in the trial period and I will carefully consider whether to return them and try another brand. Very disappointing!.Version: 1.29.0
✓ Terrible appWorld’s worst hearing aid app, still no improvement.Version: 1.11.0
✓ Poor reliability with IOS 10xThe app worked quite well until iPhone IOS 10 system upgrade. Just to be clear, I really like this app that can filter unwanted noises or sounds and improve my ability to hear greatly. I also like being able to route phone calls through my hearing aids. However, The app has not performed reliably since the IOS 10 and subsequent upgrades, even with the latest IOS upgrade. The app will suddenly disconnect with my Hearing aids. It may start working once I put them on in the morning (they re-charge overnight), then suddenly disconnect for no apparent reason and can be quite difficult to get them connected again. Or they may work fine all day then won’t connect the next day. I can sometimes get it back but then it often disconnects from one hearing aid. At time’s, it will suddenly connect again. Deleting the app and re-installing it and following the suggestions the company has offered doesn’t always work and should not have to be done on a regular basis. Not a very good promotion of their app if that had to be done constantly. The issue seems to be that the app needs a serious upgrade to deal with these issues that I and apparently many others are experiencing. The company really needs to take this seriously and upgrade the app to deal with these bugs and not just give out bandaid solutions that don’t deal with the original issues we are experiencing. Please fix!.Version: 1.7.0
✓ Horrible appSince the operating system update the app seldom works Tv streaming fails constantly Hearing aid clinic claims the fault is with the app but after several months no progress.Version: 1.5.1
✓ Smart 3D appThis app doesn’t come up to my expectations for my top-of-the-line hearing aids. The software’s performance is not in a par with its hardware..Version: 1.19.0
✓ Poor app.Let’s me down many times by not connecting to my aids through my iPhone , even though I am connected in Settings on the phone. The result is that I cannot use the features on the aids through the app which defeats the object of these aids. The only solution I have found is to delete the app and reinstall. People need to be made aware of this lack of stability in the app when deciding on these aids and their features..Version: 1.11.2
✓ Dropped connectionsI have used this app with my hearing aids for two years. The past few months I find that I have to keep re-pairing and even downloading the app afresh to connect the two, despite the aids going back in under warranty for repair recently so maybe my problem is this app? Sometimes the audio from the phone will come into one ear or the other, unusual to have it in stereo! Unreliable. Other things linked by Bluetooth seem ok so not sure it is my iPhone..Version: 1.5.1
✓ Resound must fix this app!It seems that updates simply do not work reliably. Bluetooth is spotty at best. Both ears kick in and out without any apparent reason, while I am seated. I can no longer access my hearing aid controls through my iPhone 7 and can no longer get the clip on mic to work. I advise people to look for another brand of hearing aid. I will be switching once mine no longer work manually. At ca. CAN $6,000 I am disappointed..Version: 1.5.1
✓ App features blocking call audioI have had Linx 3D aids for 2 months. Set up by audiologist and worked well. Use the app change environment settings which works well. iPhone will play music through earphones but too tinny compared to Bose Earphones so take them out for music. Receiving calls through hearing aid was a useful bonus but recently I have add real problem because this has stopped working and the app is blocking normal in-coming phone audio. I think this is linked to last iOS update on my one year old iPhone SE..Version: 1.2.1
✓ Need more work from developersThe App has so major issues with iOS13 release it no longer works properly with Bluetooth and all the audio setting are messed up, Bluetooth is a major issue in particular, really disappointing and had to remove app completely..Version: 1.5.0
✓ I would love to give this app 5 stars, but deserves no starsWhen it works, its amazing app. I cant say enough what it does for us that have resound hearing aids. Those that know me and have hearing aids of different makes… are jealous and want them with this app……….BUT…. We have received a iso update to 15.4. And that was the end of a fantastic app… it does not connect to hearing aids. I email support and was give a direction to delete and reinstall the hearing aids (thumbs up for quick response on the weekend) well all went well, until the next day. Same thing, would not connect…. Removed everything again and reinstalled… worked again until next day….. same thing. WE need a update !!!!!! To the app… we spend thousands on these hearing aids … you would think you would support us by keeping software up to date!!!!.Version: 1.19.0
✓ Not a smart app yetI am sick of switching demo mode on and off every time I wanting to connect to hearing. Told by rep to look for updates still looking.!!!!.Version: 1.5.1
✓ DisappointingIf I don’t change my battery fast enough then the battery low message stays frozen/ freezes the whole app. So I have to uninstall/ reinstall. So all settings are lost each time! Soooo frustrating. Please fix! Update- I’ve tried something different, just removed from phone screen but kept in App Library. But still frozen and can’t find a way to uninstall/ reinstall so hearing aid now set at lowest volume and I can’t change it. Help please..Version: 1.13.0
✓ Support for apple watchI am on my 3rd pair of Resounds. Resound One this time. In general, I love the app and that is one of the reasons I coninue with resounds. However, I have noticed a problem with the apple watch connection and it appears to be worse with the Resound ones. I get them connected and they’re fine until they’re not. 2 days seems to be the amount of time they stay connected. i try turning bluetooth on and off, I restart the phone, I restart the app. This is really annoying. If I just leave it alone, the bluetoooth keeps trying to connect and drains the baterry. So, I uninstall and try agin later. The next day it usually connects. Please help..Version: 1.27.0
✓ Constant connection issuesOnce the HA are connected it seems fine but after charging the HA overnight the connection on one or both HA is lost. Then the hokey pokey begins. I usually just give up. Also, the charging case appears to be needed in any attempt to reconnect the HA to the app. That means one is to always have the charging case available at all times? Not taking it with me while out all day. Very disappointed and frustrating Update 02/05 hit or miss on phone connection. Most of the time one or the other will show up as disconnected. On the plus side had HA’s changed to control volune, right up, left down. Another minus, cannot answer a phone call bia the HA’s as I could with my Phonak HA’s. So if my iPhone is in another room I need to go find it to answer a call. If Phonak can. Answer via the aids, why not Resound? App is less than average. 3/27: the app rarely stays connected to the aids. Most every morning need to do the Resound hokey pokey, in case, out of case, settings, pair, in case, out of case, yada yada … ridiculous. Would like these hearing aids and the Phonak app which worked all the time. The developer response for the connection issue doesn’t provide any answer to the connection dropping issues. How to connect is explained in the app or other. I rarely use the app because of issues. As long as they stay connected to the iPhone is all the matters..Version: 1.19.0
✓ Cannot connect to my hearing aidWith recent updates, it consistently cannot connect to my hearing aid till i reboot my iphone. I need to reboot my iphone once every couple of days for it to connect..Version: 1.5.1
✓ Resound Smart 3DLatest update (1week ago) will not let the app refresh in the background so now it has to reboot every time you want to make any adjustment. A damn nuisance because anything can stop the app reloading then you have to reboot your phone. Because it will not refresh the Apple Watch will not sync correctly unless you have the phone app open on the screen..Version: 1.11.2
✓ Won’t Stay ConnectedThe app and hearing aids work great, but they won’t stay connected to my iPhone 13. When you pay this much for technology it should not require a daily ritual of deleting the app, unpairing the hearing aids, reinstalling and repairing them from scratch. Disappointed to say the least..Version: 1.25.0
✓ Can’t make callsI’m using Smart 3D version 1.25.0 on an iPhone 13 running iOS 16.1.2. When I stream voice calls to my hearing aids the microphone doesn’t work and the person at the other end can’t hear me although I can hear them..Version: 1.25.0
✓ Don’t buy if you want to use the appI have had my hearing aids for 3 years and had nothing but trouble when I am near my device. They will constantly change settings with no interaction. One hearing aid will be on restaurant and the other all around or any two combos of settings and volume settings. I go from office settings to meetings to factory floor and can never seem to use the setting I select before entering that environment. They will auto switch within minutes. Then I try to fix and people think I’m a phone addict. I have tried every combination of settings on every forum post and the problem still exists. My audiologist even sent them in to be checked out. I bought a new phone. I tried forgetting the device every morning and reinstalling the app. Anything and everything they or someone online suggested. After 3 years I finally removed the app and was going to ask my doctor to deactivate my Bluetooth. Now the problem is gone. I can use the IOS settings and no problem. I think the resound app was fighting my phone. Ahhhh! Three years of frustration. I wish the company would have suggested this fix. I will ALWAYS talk people out of this brand. Love my doctor but hate the customer service from this company! Worst 5k ever spent in my life.Version: 1.23.0
✓ Worst AppThis is the worst app! Unreliable. If I had known the app was this bad, I would have requested a different brand from my audiologist. Even though the hearing aids show connected to my iPhone, they often don't connect to the app. Sometimes they will connect right away. Other times I have to go through the process of turning Bluetooth off and then back on again, shutting down the app, restarting the phone, turning the hearing aids off and then back on. Sometimes I have to do this more than once to get them to connect. Other times, the app will show " audio streaming" when there is no audio playing on my phone and all other apps are shut down. I may have to go through the whole process above to get them to show "All Around." I would love to be able to put the aids in in the morning, connect to the app, and go. Sometimes I can. Other times it takes me 10 minutes to get it all working right. And sometimes in the middle of the day, it disconnects. I need the app to use the noise filter. By the way, I consider myself tech savvy so this is not the problem..Version: 1.19.0
✓ Connectivity issuesWhile I do love my hearing aides, I am terribly frustrated with the connectivity issues. Only one hearing aide will connect most of the time. I go through the process of uninstalling the app, reinstalling the app and usually have to repeat that several times. This happens 2-3 times a week. I am very dependent upon both hearing aides for phone conversations so this is getting to be a huge drawback for me. I’m thinking of returning them and finding a set that is better with connectivity. I did try several brands but Resound was the best for my hearing and I am saddened about having to make the choice to return them..Version: 1.19.0
✓ WatchCan this app be made to stand alone? I brought an Apple Watch to be able to leave my phone at home, but this app on the watch still requires the phone to be close to work. Please make it stand alone..Version: 1.4.0
✓ IOS 13 ProblemsThe app has always worked brilliantly, five stars - until iOS 13 or any of the subsequent upgrades to 13.2 since when the app won’t connect to my aids and the aids aren’t recognised in Bluetooth settings, one star! If I delete the app and reinstall it the aids connect straightaway and work for a while before the connection is lost again. The strange thing is that audio will stream to them even though they are not shown as connected in the Resound app. Telephone also streams but the phone no longer rings through the aids. All most frustrating. I’ve no doubt other people are experiencing the same frustrations and I’d hope, Resound are aware - any advice?.Version: 1.5.1
✓ Unreliable. Terrible to connect to iPhoneI’ve been using this app for a year now. It works OK for a few weeks and then it doesn’t. This has been my experience with the app since the day I first purchased my hearing aids. Some days the smart 3-D app refuses to connect to the hearing aids, other days it works. I understand many users have expressed the same difficulties. In my opinion the resound smart 3-D app is a failure. It’s also very limited in some obvious features it lacks. Users should be able to EQ each ear independently but cannot. For the hearing impaired that would seem to be a pretty basic feature, but apparently for the engineers at Resound it’s too much for them to bother providing to their customers. $6400 for hearing aids and this is the poor quality of workmanship you get from Resound. Pathetic..Version: 1.29.0
✓ Unacceptably poor performanceI have used this app since it became available and it has never performed reliably. It has always had significant issues with connection and access and operability. Most recently and profoundly frustrating Lee the application now regularly requires me to completely repair my hearing aids. This problem persists even after uninstalling and reinstalling the application and turning on and turning off the hearing aids and the Bluetooth on my phone. I use the streaming function and this application very regularly every single day and this poor performance is a substantial frustration for me. Please dedicate more resources to development on this important application soon..Version: 1.19.0
✓ It’s so glitchyI’ve had this app and my hearing aids for 2 weeks. The app was great, when it worked. To be able to change the settings etc on the phone was wonderful. But it just won’t connect now. Eventually it does connect. But now it’s not responding. Nothing works. I can’t use it. The app is problematic. Please fix it as I can’t bare the wrong settings in these hearing aids which are difficult to get used of in the first place! Workout this app the hearing aids are useless..Version: 1.5.1
✓ Update iOS 15.1 huge problemsApple or Resound? Reboot app. Slow Bluetooth connectivity. Volume change so slow and flicks to different settings left and right Aid. Will only work on watch when app open in iPhone. $9k Hearing aids just over 3 yrs old so out of warranty - before this iOS update everything worked fine and it was 5star. DEVELOPER please talk with Apple re MFI connection asap..Version: 1.17.0
✓ App not workingStaff at Bay Audio Hinkler shopping centre told me that the problem with my aid is the fact that you are having problems with the app - how long do you think before this is rectified - my aid connects to the app but that’s where it stops - no sound!.Version: 1.19.0
✓ Constantly disconnected from my hearing aids!I love the hearing aids and having the different app settings for different environments. My only issue with the app, and it’s a big one, is that the hearing aids disconnect from the app several times a day! How frustrating! I have to power off my phone and turn it back on for them to reconnect. Can’t this be fixed?!!! Update: I did receive a helpful response from the developer that suggested I turn off and then turn back on the Bluetooth function as a way to quickly reconnect my hearing aids. But i will add this disconnection issue happens all the time even while listening to something on my phone. It isn’t because the blue tooth function was “asleep” and hadn’t been in use. So this seems to be a problem with the app that needs to be addressed..Version: 1.25.0
✓ UNRELIABLEThis app repeatedly disconnects from the hearing aids for no apparent reason. Reconnection works only occasionally unless you delete the app and reinstall. It also drains the battery, 91% in half a day. It is more convenient to use the basic Settings/Accessibility/Hearing Devices link on the iPhone..Version: 1.5.1
✓ Really!!A whole month now and my devices have not worked! Whose fault is this? Not mine - that’s for damn sure!! Resound / Apple - sort this out!!!!!!! Come on!!.Version: 1.2.1
✓ IOS update problemsHi the app was working great until I updated to the latest iOS on my iPhone X and now some of the functions do not always work and it is usually always stuck in the iPhone mode which prevents me from being able to make use of the other modes such as All around, this is a software problem and I thought it best to bring to your attention.Version: 1.5.0
✓ Worst hearing aides I’ve owned and the app is even worseI’ve owned these hearing aides for nearly 2 years and they’re not even remotely close to being decent. Multiple times a week, and often multiple times a day, I’m forced to delete the app and start over. Even after doing this 4-5 times, they refuse to connect to Bluetooth. Sick of messing with them in all honesty. I should not have to uninstall, and install the app day in and day out to use these $5k hearing aides. Maybe, just maybe the app, and aides will work for 2 days maximum before I’m forced to do this routine of deleting and reinstalling. Even then my chances of them working for 3 days straight are less than 20%. I would never recommend these aides to anyone. You’d expect with todays technological advancements, something as simple as Bluetooth connections wouldn’t be this difficult. I’m in desperate need of these to hear, but all I get is a loud squealing noise with no ability to control them through this app. Never again will I waste my money on these….never!.Version: 1.19.0
✓ IPad and iPhone issuesIf you allow hearing aids to access the app on your iPad, they are no longer able to access app on iPhone. Seems to be since last iOS updates..Version: 1.23.0
✓ My ResoundSince upgrading my iPhone (now IOS 15.6.1) my Resound App connects only briefly and then disconnects again. Very frustrating. HEAR FOCUS - who sold me my hearing aids are totally useless in providing the promised after sales service, or dealing with faulty equipment. Never reply to messages or follow up on any requests..Version: 1.25.0
✓ REVIEWLove the app but had a problem with apples Bluetooth sorting and lost it for 3 days and in another area had replied calls sounding like Donald Duck and was told that it was an Apple problem..Version: 1.2.0
✓ App has gone to potThis app constantly asks you to agree to new T&C for Resound Assist. It acknowledges you have accepted and then asks you to do it again...and again, and between programs. It will also regularly disconnect from the aids and when you try to reconnect you find they will not unless you hard boot the phone, recycle the aid or both. Effectively the aids and the app are a package and coming close to being useless. Not a good look for expensive kit..Version: 1.5.0
✓ Worked onceOnly worked for my first pair, I lost one, replaced it, now this app will not work/forget/or pair new one. I deleted app, reinstalled, will not recognize items despite saying they were at one time paired. Definitely NOT for single seniors, if you can buy another type of hearing device to avoid this unfriendly app..Version: 1.33.0
✓ AppSuch good technology well done, such a pity the internet is not always adequate to with stand such intelligence, can be fine then we have spells of dropping out, if I was working this could cause problems in meetings etc. also had to have moulds which are obvious to the eye, the whole purpose of me having your hearing aids was because they couldn’t been seen. I accept hearing loss does get worse but these aids cost £3000 plus so expect they should be fit for purpose three years down the line. This is my third pair of hearing aids with Amplifon and must say nothing compares with the first pair I had they were brilliant..Version: 1.27.0
✓ IOS 13 updateApp worked very well till I updated to IOS 13. Now it won’t connect with my hearing aids. Please restore connectivity..Version: 1.5.0
✓ Not ImpressedNew to hearing aids and was able to get resound top of the line only because my insurance covered 80%. I was expecting much better sound quality. I don’t really know if it’s the hardware or the app that needs work. I don’t see why a better equalizer wasn’t created for the app . 3 bands don’t come close to addressing all the nuances of sound coming at us on a daily basis at work and at play. So I’d suggest that the developers start working on a 10 band equalizer. Also I think the hearing aid volume controls for both ears, as well as the background noise, should work more like a light dimmer switch and gradually change the levels instead of jumping from one level to the next. In general I expected more considering the $6000 cost. If I had actually laid out that amount out of pocket I would have returned them. IMO..Version: 1.29.0
✓ Unable to pair to appI have an iphone xs and hearings aids are rechargeable version. I have been able to pair the hearing aids to the accessibility option on the iphone but the app is stuck on the screen that takes you to the settings area even though they are paired. If I close the app it repeats the option to pair them!.Version: 1.27.0
✓ Option to turn off the nag screenNo option to disable the nag screen for the data gathering. The answer is no!.Version: 1.5.1
✓ Is it my phone or my hearing aids?There are some nice features in the Resound app, but both of my hearing aids often don’t connect to the app. Sometimes they will connect in time, sometimes not. A restart of the phone will allow it to connect but then it will be back to just one connecting. My phone is an iPhone X and it is supposed to work with the app. I do not allow the app to always be on, as I don’t need it often. But if only on hearing aid is connected, I will only have streaming (phone or music) in that ear. Update- if I restart the phone both hearing aids will connect and the watch app will work. Unfortunately I have to restart ~ once a day! Time to fix this!!!.Version: 1.25.0
✓ PoorVery poor APP. Switches modes on me for no reason. Locks up and has to be rebooted often. Has to be deleted then re downloaded. Not very stable..Version: 1.17.0
✓ CrackleDeleted the app, haven’t fixed the crackle..Version: 1.11.2
✓ Works well but has a v irritating glitchOn the whole I like the app, and it has encouraged me to make more use of the programmes than I ever did when I had to press buttons on the hearing aids. The streaming functionality is great but - and it’s a big but - whenever I’m on a website that has videos embedded (eg newspaper sites), even when I don’t play them the aids switch on and off like mad things. Very, very annoying. I don’t see why I should have to switch off Bluetooth so a fix for this would be much appreciated..Version: 1.3.0
✓ Using this appI have written a review before but nothing has been addressed to date. I continue to loose the connection to the app after about a week. It seems that every time I want to adjust my hearing aids for a particular situation I find they are NOT CONNECTED!! I have to delete the app and reinstall to get a new connection. THIS PROBLEM MAKES HAVING THE APP TOTALLY USELESS!! Unless this can be sorted I will be contacting my audiologist to see if she can get some sense out of you!! 😡😡.Version: 1.5.1
✓ Needs an UpdateApp will not connect with Quattro hearing aids. Aids are paired with iphone, according to Accessibility but since iOS update to 13.4.1, the app is useless..Version: 1.7.0
✓ App disconnectsOccasionally the app drops my hearing aids and the only way I can get connected again is by reloading the app. Even though the app. can’t see the hearing aids they are connected to my iPhone as seen in the “settings”. Please correct this problem ASAP..Version: 1.7.0
✓ Sound settingsHave been using this app for couple of years now. I used to be able to control level of sound independently in each ear but this is no longer possible. I can’t see the point of having slider controls for each hearing aid if you should alter one of them the other follows suit. Thank you for reply. I have always separated the sliders. But now when I do it and alter L or R slider They follow each other (as previously stated) and the volume remains at same level for each hearing aid. I then have to go into accessibility setting on phone so I can change volume independently. Even after this if I try again via the app they will not change independently..Version: 1.9.1
✓ BrokenThe last update did not improve stability on my device, it destroyed it. Now I can’t even pair my hearing aids to the app. Completely broken. Please fix it soon..Version: 1.19.0
✓ App is defaulting to audio streaming setting all the timeHi this worked great for the first few weeks but now, after I select all around with speech focus which I need everyday for work, it keeps resetting itself to audio streaming after a few minutes, and won’t reset unless I turn off Bluetooth and restart the app. Then it does it again ad infinitum. Am now setting all around and speech an then turning off blue tooth, but obviously then can’t take or make calls. Very frustrating. Help please ? I have turned of the auto detect my surroundings option in case it was that, but no difference..Version: 1.5.1
✓ Find My Hearing aids is worthlessThe first time I lost a hearing aid, it was be a sushi was trying to adjust it and it dropped next to our dog, who was sitting below me. She looked down, and I leaned over to find it, to no avail. After looking for it for an hour, it hit me that the dog could have gulped it down thinking it was food or a toy. The only way to tell was to turn off my other hearing aid and take her for a walk. This stupid app was no help. The red bars kept going back and forth and the left bar seemed to get longer as we got further away. I held the phone down and the darn thing was red. I paid $406 (Christmas day at an animal hospital) to find out she didn’t have it. Now the left aid is missing. The little indicator says both are here. The red lines just go back and forth. I turned My other hearing off to see if it made a difference. This app is worthless, and I am more than frustrated. By the way, the first time the hearing aid got lost, I did find it, where it landed in a decoration. Don’t laugh..Version: 1.19.0
✓ Painful struggle to get things to workThe amount of fiddling to make things work is excruciating! I’ve been using Evoke for the past three years and never had this level of frustration getting them to work with their app. The app sees that the HA are connected to the phone (iOS 15.2, HA report up to date) but I have to restart and restart to finally get the app to connect. The it switches between programs on its own. Connecting to TV streamer is another wild ride (why does the phone have to be involved with the TV streamer? That seems to make no sense to me either. Anyhow I’m in a trial period and if this continues the $6,000 experiment will most like fail..Version: 1.19.0
✓ Resound 3D app won’t detect hearing aids for me.Bluetooth control of hearing aids works fine from iPhone 6 native hearing aid function but 3D app won’t detect and freezes. New batteries, rebooting etc makes no difference. Uninstalled and reinstalled several times. No published troubleshooting help from Resound. App doesn’t do what guide says it does for my iPhone 6. I’m disappointed to say the least..Version: 1.3.1
✓ Ios 15.4 breaks linkHi, I have just updated my iPhone X to IOs 15.4 and my phone won’t connect to my hearing aids. Please help..Version: 1.19.0
✓ No 3D app connectionUntil around two weeks ago connection to the 3D app was fine. Now I cannot connect to the app at all. This makes using my hearing devices really difficult. I purchased them because of their superior connection to apple devices. What’s up?.Version: 1.5.1
✓ Does not work with iOS 15.4!My iPhone 12 updated to iOS 15.4. My hearing aids are paired to and work normally through the Accessibility function. However, they will not connect to the Resound Smart 3D app. Following the pairing instructions in the app does not work since they are already paired to the phone but the app will not connect to them. This is annoying since the filter selections are no longer available..Version: 1.19.0
✓ Drop connection with TV Streamer 2Upgraded my Resound hearing aids recently so had to download this 3D Smart App. I have it connected to TV Streamer 2 and when I select the TV Micro- Mu option the orange level sliders are not showing, only the Red surround sliders show. I have to switch off my iPhone 7+ in order to get the orange TV sliders to show- after a while they disappear again very frustrating, never had this issue with previous aids 😩.Version: 1.8.0
✓ Good but buggyIn the past I have given this app 4 or 5 stars but I just got some new Omnia aids and noticed 2 problems. Let say I create a program called Comfort from the Universal base program. When I switch back to the universal base program it doesn’t leave the setting from the created Comfort program but moves them to the Universal program. Why bother if you can’t keep the setting from the created program from moving over to the base program and then you have to move them back to the default in the base program all of the time. Second, you can not place the Resound app icon directly on the Home face of the Apple Watch. You can still find it on the crown with like 40 other icons but it is no longer immediately accessible. Could use more preset programs to choose from. Also, please add more spots for the presets..Version: 1.29.0
✓ A pain in the b- TyThis app has driven me crazy from day one. They constantly improve it, but it never works consistently or optimally. If my hearing aids hadn’t cost me more than a used car, I’d dump them tomorrow..Version: 1.27.0
✓ Great people poor devices both hearing aids and “app”Had nothing but problems with app and devices. App always disconnects. Nothing but problems with resound hearing aids. Too many joints in the device hence more potential failure points. All in one hearing aids will be my next device. People support has been good backup support from area managers non existent. Frontline support excellent...prolly because they have so much customer service practice supporting this product..Version: 1.5.1
✓ Doesn’t connect to hearing aids with latest iOS updateThis was working before but can’t connect to the hearing aids in iOS 13.1.3. The hearing aids show that their connected on the iPhone settings > accessibility > hearing devices screen but the Resound Smart 3D app can’t connect to the hearing aids.Version: 1.5.1
✓ Latest app upgrade a disasterIf it ain’t broke, why fix it. New app nothing but trouble I will be looking for another brand next time PaulStuartNichols28.Version: 1.5.1
✓ UnfortunatelyThe Resound One aids I was fitted with 3 weeks ago were not much better than Resound aids I had purchased over 3 years ago from Costco, so I will be returning them - and hopefully getting credit since I was told by the Resound corporate location that these were a ‘new and improved’ technology and would out perform my 3 year old Costco aids. Please note that I’ve also tried two other major hearing aid brands and didn’t find those to be much better, which is why I decided to try the Resound One’s. My audiologists have told me that I have severe and profound hearing loss, so this process only confirms that there doesn’t appear to be a technology that can adequately compensate for my hearing loss. I believe my only option at this point may be to look at a Cochlear implant in the near future. Although I plan to try another major brand aid that claims to have a technology that allows those with severe and profound hearing loss to be able to hear and understand individuals wearing ‘masks’ - which seems very encouraging, so we’ll see how this trial goes. Sorry for the long review. JS.Version: 1.19.0
✓ Good aids appalling app.I’ve had LinX2 -9 for 3 years. The aids work well for me. The attraction of streamed music and tv has worked. The link via iPhone settings is easy if sometimes you have to repeat. But the app has NEVER worked first, 3nd or even 3rd time. Every time there is a change (it could never be called an upgrade!) it is near impossible to use get the app to link with the phone. More often it says ‘cannot find aids’ even though they are recognised by the iPhone. And there seems to be no link to challenge GNRESOUND. All my audiologist can do is to check I’ve done all the required actions….or “ try reinstall the app’..Version: 1.17.0
✓ Resound FeedbackI had Phonak hearing aids and needed to upgrade to a single hearing aid that I could link to my I phone with my two year old Cochlear America CI. Resound was recommended by my audiologist because it is the only one that can be linked with my Cochlear America implant. I wanted it linked in order to control a single hearing aid. The resound is okay. for sound but my two month old Resound hearing aid will not stay Bluetooth connected to my I phone 12. It stayed connected the first month. I have to Bluetooth repair it daily. It drops out the pairing when turned off and will not auto repair. Today it won’t pair at all. The I-phone 12 states it is not a compatible hearing device. I have no issues with my CI and Bluetooth connections. I turn the CI off to try to connect my Resound hearing aid with no luck. I have tried turning Bluetooth and phone off and on several times and I can’t get it connected to my I phone. I’m not pleased with the Resound hearing aid. Had better luck with my Phonak hearing aids. I also can not use Resound Relief now that the Redound hearing aid won’t Bluetooth connect to my I-phone 12..Version: 1.25.0
✓ Low batteryWhen your battery is low , there is a box that pops up and kets you know which hearing aid battery is low. Then it ask you to please insert a fresh one. Click ok . I can not click ok, nothing happens the app freezes. Now i have to delete the app and reinstalled and re pair my hearing aids. Can you please fix this..Version: 1.11.2
✓ Right ear will not connectAfter many many reloads of the app I am frustrated. Get the fix complete to align with the Apple update.Version: 1.5.1
✓ Latest IOS Update - App IssuesSince latest IOS update the app is really under performing - app constantly shifts to automatic setting restricting my ability to access my custom hearing settings. Very disappointing as this has degraded my use & listening experience. Please resolve this issue asap. Also current bluetooth connectivity range is poor..Version: 1.5.1
✓ Expensive garbageThese randomly change volume or switch to audio streaming (when no streaming is going on). I’ve tried everything, as has my audiologist. It’s terrible in high noise situations like restaurants regardless of how it’s programmed, and in quiet areas for some reason it lowers the volume. I have an IPhone 13, ReSound and Apple software is up to date, so I can only think it’s the hearing aids. I spend way too much time daily fiddling with the volume so it’s not too low - because of automatic changes I seem to have no control over. Do NOT recommend and would not repurchase..Version: 1.29.0
🙂 ReSound Smart 3D Positive Reviews
ReSound Smart 3D works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ReSound Smart 3D.
⛔ ReSound Smart 3D Problems
