- 49.2LEGITIMACY SCORE
- 53.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
ReSound Smart App Complaints & User Negative Comments 2024
ReSound Smart app received 143 complaints, negative comments and reviews by users. Have you ever had a bad experience using ReSound Smart? Can you share your negative thoughts about resound smart?
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ReSound Smart for Negative User Reviews
✓ New app won’t openThis new version, Sunday September 22nd 2019, Will not open for me, just hangs at splash screen. iPhone XS Please fix this, I need this app to work.Version: 4.1.0
✓ Complication Gone‼️The Apple Watch complication disappeared with the most recent update. Please bring it back..Version: 4.21.0
✓ Driving me crazy since last updateThe app was great. Now it switches from hearing aid to hearing aid. Both are on for a bit than right cuts out than left cuts out than both are on for a while. Both hearing aids work great unless connected with the app. What’s wrong with it??.Version: 3.4.0
✓ Won’t open.IPhone 7. Won’t open. Previous version wouldn’t stay paired. Garbage. If I could give it zero stars I would. If I could give it -100 stars I would..Version: 4.1.0
✓ Fine when it worksAlways dropping the connection. Always "looking" for the aids. The Smart function where it remembers your setting when you get to a stored location would be good - if it changed the setting. Instead it just puts a message on the screen asking you if you want to change. Great, I could do that myself. So unhappy that I sold my S4 and spent £550 on an iPhone for this twaddle. I still have to carry a remote as it's so unreliable..Version: 1.1.0
✓ Major problemPairing is virtually impossible.Version: 4.0.0
✓ Not connectingWhy can I not connect my hearing aids? They are the “in canal” type. I used to be able to but since I had to reset my phone now I can’t find my style of hearing aid..Version: 4.25.0
✓ This app worthless with my hearing aids.The old app at least was somewhat worthwhile. I could pair to hear phone conversations. This app will not even pair my aids. Very disapointed..Version: 4.21.0
✓ AwfulI have to re-install frequently. Today despite frequent downloads all I get is a black screen. I wish I could get my money back! After many conversations with ‘support’ it appears that the app is NOT compatible with Linx2!.Version: 4.9.0
✓ App is brokenDoesn’t work with iOS 13.Version: 4.1.0
✓ Connection issuesApp allows for basic connections with hearing aids but sometimes needs “help” connecting at times. Would be nice if it showed battery level. Big issue if you want to use a Bluetooth speaker or device connected to the same phone. You can’t walk away and come back as it disconnects from the speaker and diverts to hearing aids. I have gone through ALL settings and there is no way to prevent it. This is super annoying!!!!! Fix it..Version: 3.5.2
✓ IOS10Uploaded IOS10 and now this app will not function - it was working fine before the upload!.Version: 3.3.2
✓ Since update to 11.1.2...Can’t open as it just crashes. Hoping for an app update soon..Version: 3.4.0
✓ Doesn’t like my iPhoneOften doesn’t connect and when it does, it does not remain up for long. Have had to delete & reload app and re-pair hearing aids many times to get it to work..Version: 4.15.0
✓ Needs a lot of workSince upgrading my hearing aids and moving to Resound Smart App there have being continuous problems. Constant issues with connectivity, and very slow to connect, too many taps required so not user friendly, but most importantly the sound quality is terrible even with constant adjustments. Have tried all different functions, all around, restraints, outdoors and frequency with limited success. The aids themselves have been sent back 3x to be replaced under warranty. Difficult to tell if it’s all app or all aids or a combination. Very frustrated with this product. Not a new user, third set of Resound Aids. Bummed out in Vancouver.Version: 4.1.1
✓ App frozen on one pageI like having this app and have used it regularly for about 4 years, especially to switch between “all round” and “music” settings when I play music. Recently tho, it became stuck on a prompt to “pair my hearing aids” and I cannot exit that screen. My hearing aids are connected and I have tried deleting and reloading the app twice. I am using an iPhone 7 and have the most current OS. Any suggestions? Thanks to ReSound app developer for the help getting my app working again! I appreciate the outreach and great customer support..Version: 4.5.0
✓ ConnectivityApp will not operate with my I Phone with the 15.4 update. Hopefully this can be corrected in the near future.Version: 4.15.0
✓ Sound distorted at times when on phone callThis app works great most of the time, but for some time now, when I make or receive a phone call or connect on ‘face time’ it sounds like Mickey Mouse and fades in and out, if I turn Bluetooth off so it’s not going through my hearing aids my phone is fine, is this a problem with the app or my hearing aids?.Version: 3.4.0
✓ IssuesWas working good. Suddenly it’s not. Keeps switching between programs and causing the hearing aids to click in my ears. Please fix this issue. It makes the hearing aids impossible to wear..Version: 4.23.0
✓ Chris Box.I have the same issue having to wait for it to connect. Very off putting. Good when finally connected..Version: 4.0.1
✓ App won’t open with latest update!!!!Unable to open app after today’s update????.Version: 4.1.0
✓ EMCEE555The looks great and works beautifully when it it is connected completely ie. settings say hearing aids are connected but app doesn’t respond at all. When the app is working, it crashes! I then have to go through the process of deleting and reloading the app. Its unreliable😡.Version: 4.0.0
✓ JunkI just updated to iOS 10.3.2, now the hearing aids wont connect. 😡😡. The response from you is not appropriate and an insult to my ability to us my hearing aids, which I have had no problem with, until updating my phone to an iphone 8. It also took you several months to respond. VERY POOR business practice indeed..Version: 3.5.2
✓ IPhone incompatible 🤯Volume fluctuates up and done (treble-midrange-bass) randomly and radically. This has been happening for 3 months since IOS 15.5. Resound only says says it is Apples fault and there is nothing Resound can do to fix it!.Version: 4.19.0
✓ Waste of moneyThe app may work on iPhones but if a person losses the phone the app will not allow you to access your hearing aid. This company does not provide any means of accessing any support. Hence the wasted money..Version: 4.15.0
✓ Turn off background noiseNot fond of the background noise…. How do I turn it off and, only get the people talking?.Version: 4.25.0
✓ Connection not possibleSometimes for no clear reason this App refuses to ‘see’ my hearing aid. And there’s no way of helping it to connect. As someone who relies on my aid this is very upsetting and frustrating.Version: 4.0.1
✓ Great except for two BIGGIES!I’ve had my Lynx 9’s for nearly 3 months, connecting to my iPhone 5. The aids are excellent and the program controls in the app work great. Occasionally paring is a problem requiring phone reset, but no biggie. Now the two BIGGIES: 1. Phone answering is terrible. Incoming calls default to the aids and take 5-10 seconds to connect. Dropouts are frequent and sometimes calls disconnect one or both sides of a conversation. With background noise, the conversations are often impossible to hear. Outgoing calls give the user the option to choose phone vs aids. I select phone every time and it works fine. Please, please give us a default setting so calls are answered to phone and not aids, and also fix the issue. 2. Music streaming from the phone library is of extremely poor quality and much much worse than conventional ear buds or BT buds. Bass is minimal and highs exaggerated. The app gives no equalization control and the iPhone equalizer settings do very little. I consider this function unusable and go back to buds for music. Unacceptable. Give us better sound from the phone or an in app equalizer that can fix it. Fix the two BIGGIES and you’ll get 5 stars..Version: 1.1.0
✓ Ho humIt’s ok! Nothing exciting nor the hearing aid. This app is a joke! Then I get asked what is the problem by resound. The watch app never works nor connects. Half the time the iPhone app connects to my hearing aid. Yes I have the latest software installed. And they ask me to uninstall the app and reinstall. I Do This All The Time! I am tired of doing this. I do not with other apps. I’m doing this one last time. Now the watch installation is taking forever but why bother? Never connects to my hearing aid. I tried the smart 3D as you suggested and of course it does not work! What a joke you are!.Version: 4.3.5
✓ You broke it!What have you done? Since the last update it no longer works... the app never finishes loading. So disappointing and frustrating I can’t control my hearing aids any more..Version: 4.1.0
✓ Staying in demo modeRecently updated. Now stuck in demo mode. Having to use iOS accessibility to control the devices. Online help hasn’t been any help..Version: 4.1.0
✓ Not compatible with iPhone 4SCompatibility description says this app is compatible with iPhone 4S, iPhone 5 5c and 5s running iOS 7.0+ however the app does not work on iPhone 4S iOS 7.0+.Version: 1.1.0
✓ Sorry ButResound is a reputable brand of hearing aid and I’ve been using them for 12 years several models. But resound you really must keep up to date with the app, we pay thousands of dollars for our hearing aids, we depend on them. And the pairing with iPhone is a crucial aspect of the aids. I’ve had to “forget” my aids and delete the app 15 times over the last few weeks since iPhone was updated. And the app still didn’t work properly. I had to dig out a mild iPhone 5 using the old operating system and los the app on there to be able to control my aids again. Very very discounting..Version: 4.1.1
✓ Funky softwareDoesn’t work with my earphone. 1. Won’t go off demo mode 2. Won’t retain settings so you have to go through the demo mode and set each time. 3. Volume of the ear phone won’t adjust down. Version 4.15 installed. Costco purchased can’t use them as much as I need them..Version: 4.15.0
✓ L&R ReversedLeft and right channels are reversed..Version: 4.15.0
✓ Lost connection to iPhoneThe newest App does not connect my hearing aids to Bluetooth I’m unable to connect to my car or iPhone And no where is there help other than hi to connect 🤬.Version: 4.0.1
✓ Trouble connecting with my hearing aidsEvery morning 90% of time the app wouldn’t connect my hearing aids and I had to restarted my iPhone and it did connect with my hearing aids. Please update resound smart. Thank you.Version: 4.23.0
✓ Does not work properlyI am deaf and wear dual ReSound Enzo HAs. I have an iPhone 7 and have used the ReSound Smart app for 3 years. It has worked fine until 6 months ago and now it breaks connection on a regular basis, so I have to delete and reinstall it every day before it will connect to my AIDS. I do have the latest software installed on my phone. What can I do? I need your help so please reply to me..Version: 4.1.1
✓ Worse App everThis is probably the worse App I've ever used. Despite spending out on the very latest resound aids and an iPhone 5s. The App is unreliable with very poor functionality. It's just a front for resound to say it has an App, so when is an App not an App? When it's useless like this one..Version: 1.1.0
✓ Keep up with updatesAlmost every time I have an update on my phone I get disconnected from resound. The latest update I am no longer able to use resound at all. Please fix this problem ASAP..Version: 4.25.0
✓ Get a device not an appThis is the only control I have for my hearing aid and it doesn't connect or keep a connection most of the time so is worse than useless..Version: 3.3.2
✓ Update requiredThis app, while great when paired with Resound hearing aid, it is prone to crashing. 7 times out of 10, the app crashes. The interface need to be updated for iPhone 6 and above to take advantage of the retina display.Version: 3.4.0
✓ Apple Watch - NotDoesn’t connect. No support either..Version: 4.21.0
✓ Ever since apple uodated the iPhone to iOS 16.1.2The app will not recognize my hearing aids since iOS update 16.1.2 this is very disappointing. I will probably save my money and buy another brand if gearing Sid’s next time I make a purchase. Nothing g but trouble with these connecting.Version: 4.25.0
✓ No working with latest iOS 15.4 updateThe app worked really good for several years now. However, after I updated my iPhone to iOS 15.4. It won’t load correctly asked me to pair my hearing aids with the iPhone every time I turn back my phone on. Obviously this is very inconvenient. Can you please make the app compatible with this new 15.4 and future iOS updates?.Version: 4.15.0
✓ New app is frustratingThe old app connected to the aids without fail but it is always pot luck whether they will connect to new app. Resound advice was to delete and reload the app will help- it does not. Request to have old app back refused and so new aids will not be Resound..Version: 4.0.0
✓ Hearing aidApp will not pair with my hearing aid it locks up at 50% loading information. I finally paired my hearing aids when I deleted entire app and program. I downloaded the new app and paired my aids. It seems to be working well now. The program sets up when I turn the aids on. Thanks anyway for your response to my worry. Florian.Version: 4.5.0
✓ Really not good enough from resoundThis has got to be the worst app ever, Resound are clearly not bothering about older (2year old) devices, I almost bought the new rechargeable ones and did trial them but I didn’t notice much difference from the linx I currently wear, please consider your wearers that can’t maybe afford to change aids every 2 years, I contacted resound and they assured my the parch update would fix things but it simply doesn’t work and the aids just connect and disconnect to suit themselves, as a working man it has become almost impossible to use my phone because my MADE FOR I PHONE devices clearly don’t work with the phone any more, I am now struggling constantly when my phone rings and never know if I am going to hear the caller or not and it’s more often I can’t hear them, disappointed doesn’t come close to my feelings about this.Version: 4.1.1
✓ The app sucksConnectivity is very limited. Most of the time non existent. I would have given a lower rating if I could..Version: 4.1.1
✓ AIDS disconnectThe previous version was better. This one disconnects ever time I minimise the app and takes about 10 seconds to reconnect which is useless when I’m in a meeting and need to adjust the volume quickly..Version: 4.1.1
✓ Backward stepOld version worked beautifully on my iphone8. New version features don’t work reliably and app disconnects when phone on standby. App now virtually useless as a result. Next hearing aids will have to be a different make unless this app is fixed very soon..Version: 4.0.0
✓ AngryThe app just can't find my hearing aids 😡. They are paired in settings but app says can't find them..... have spent nearly 3 hours, deleted and re loaded app but the same. I paid a lot for these aids because of the app NOT HAPPY 😡😡😡😡😡.Version: 4.0.1
✓ When it works it's greatLately I keep getting a white screen which says "getting information" and I have to delete the app and reinstall to get it to work. So frustrating. Please fix this.Version: 3.4.0
✓ Disconnects constantly. Absolutely crap app and crap customer service.Constantly disconnects, the app is now worse than useless. Here we see so many saying the same thing. Are the developers listening to us? I’ve can’t adjust any settings because your app is not working. Never go with resound guys. You’re left with hearing aids you can’t operate..Version: 4.0.1
✓ Using v4.1.0 nowI’ve had a mixed experience using this app. Hope that the most recent update to v4.1.0 has resolved some of the somewhat annoying problems, like very slow loading every time the app is opened. Making Phone calls is now very easy. Used to experience difficulties hearing people on the phone but not any longer. Last week the app crashed and I deleted and reinstalled the latest version. Only one problem. The app continually is showing an alert ! On the My Resound button. Can’t make this disappear. Assuming it’s a glitch..Version: 4.1.0
✓ APP NOW BROKENLatest IOS release not running at all! Displays start screen, then nothing happens! Please fix ASAP so I can control my HAs!.Version: 4.1.0
✓ Still has terrible bugIf I don’t change the batteries immediately on low charge warning the app freezes up and must be trashed and reinstalled. How many years must this go on???).Version: 4.15.0
✓ Resound Smart AppWhen the App works it’s great but I have constant Bluetooth connectivity issues between my iPhone and the hearing aids..Version: 4.1.1
✓ Does not workNot happy new app will Not delete from iPhone wants to share and does not work not impressed.Version: 4.1.0
✓ IOS 16Since the update my hearing aids unpair unexpectedly. Please update app it is ver frustrating. Going to my audiologist to to try to work this link out.Version: 4.25.0
✓ Awful, undependableWith the last iOS upgrade the app will only work if it is deleted prior to each use and redownloaded. How ridiculous is that ? When it is working it doesn’t stay connected to the hearing aids and has to be reset each time you look at it. So now basically it’s useless..Version: 4.1.1
✓ Doesn't connet to my hearing aids! 😪Well I thought it was good since it's deaf awareness week but... L8r as I download it.... Not working so am bid dissapointed.Version: 1.1.0
✓ Fix this app so it actually worksNothing works. Wont sync, cant get off demo mode. Its completely useless. Bring back the old app till you can find someone competent to fix this one..Version: 4.0.0
✓ App doesn’t openAfter update, app won’t open..Version: 4.1.0
✓ AnnoyingMy app has disappeared twice and had to be reinstalled. No idea where it went and had to re install during a concert The need to reconnect every time that you want to make an adjustment is annoying. After reconnecting the app works fine.Version: 4.0.1
✓ Lost connectionI have done the recent update and now I have lost my Bluetooth connection and can not pick it up again...any suggestions.Version: 3.4.0
✓ Staying connectedThe earlier release was great as I could use it on my iPhone or Apple Watch 3 anytime. This release drops out on my watch if my phone is not actively using the app. Very very frustrating..Version: 4.0.1
✓ Tinnitus blocker doesn’t workThe app used to have access to the Tinnitus blocker, but it’s no longer available. It was very affective and did a great job of minimizing the condition. I don’t understand why it no longer works. Please fix it!.Version: 4.23.0
✓ Needs bug fix . Useless!Screen freezes when it tells you you need a new battery in one hearing aid. Then needs the app deleting , reloading and reset..Version: 4.13.0
✓ Was working now uselessJust updated to the new version app is now useless, nothing works. Cannot control hearing aids..Version: 4.1.0
✓ Useful app - needs refinementNever had an issue connecting via Bluetooth with my iPhone 6. Straightforward and uncomplicated. Of all the various features available in the app, there really are only three which one uses on a regular basis: volume, program selection, and sound enhancer for noise and wind reduction. Rather than spreading these three features across multiple different pages of the app, it would be a significant improvement if they were all available on one page. The four program buttons could be on the top, the volume control in the middle, and a button to access the sound enhancer somewhere conveniently accessible on that page. As it is now, one must change the volume on one page, swipe across to another page to change the program selection, and then hit the “… [more]” button at the top of that page just to access the sound enhancer button among a list of rarely used features like favorites and treble/bass. The information in the app for my particular hearing aid model incorrectly lists a 13 battery as the appropriate one rather than a 312 and the battery life indicator is essentially useless as I’ve never seen it showing anything other than full battery until after I’ve already heard the low battery chime in the aids. It should gradually show less available power like a gas indicator in one’s car..Version: 3.2.1
✓ Bring back the old versionThe old version of this app worked well. This one needs to re-establish a connection every time it opens. This means that I am constantly waiting for something to happen. It looks good but is an example of style over substance..Version: 4.0.0
✓ Last update is very disappointingI used to have the ability to use my phone as an extra listening device like a microphone, but this feature seems to have been removed after the latest update. And having to pair my hearing aid again after update was confusing as I only ever had the specialist set it up so I had to muddle through with the in-app directions which were lacking. Not impressed with reduced functionality..Version: 3.5.2
✓ IrraticUploaded latest version. Constantly disconnecting and now stopped completely.Version: 4.23.0
✓ App disconnectsMany app disconnects, really annoying. Started with IOS 11. Developer needs to resolve this issue..Version: 3.4.0
✓ Resound Linx2-IOS 15.4 UpdateI followed instructions posted in above reviews since I was also having to repair hearing device daily. Now that it’s repaired I don’t have access to other program settings such as all around and restaurant. I can see the program card but when tapping it takes me nowhere. Need troubleshooting.Version: 4.15.0
✓ ConnectivityI used to be able to pair my linx with my iPhone 7, and app functionality always was there. Recently hearing aids remain connected to iPhone as can receive phone calls and steam music, but can’t change setting through app as app says no linx connected. Annoyingly to use app I need to forget devices, and reconnect. Hearing aid is LiNX, connected as LiNX 761. And No, “force quitting” app doesn’t fix the issue..Version: 4.1.1
✓ Why bother with updates?Every time resound updates this app it gets worse, I have to delete and re install the app on a daily basis as lt loses connection and won’t Re connect..Version: 4.1.1
✓ Latest updateLatest update has locked me out completely. Cannot even open the app! Have tried soft reef and hard reset on phone & tablet. Also tried hard reset on modem - all to no avail. Now I can’t even watch tv let alone converse comfortably with others. 😡.Version: 4.1.0
✓ Seriously?So, loaded the new update at the weekend. Whatever you’ve fixed now means it doesn’t start up, at all. iPhone 6 with IOS 12..Version: 4.1.0
✓ PoorEvery time I put this on my cell phone, I have to reinstall it the next day as it does not pickup my aids the next day..Version: 4.1.1
✓ Good when it works... usually doesn’tWhen this app works, it is great. Good sound. Unfortunately, it rarely works. I have an iPhone 11. The Bluetooth works fine. 98% of the time the app will NOT pair. Sometimes one of the hearing aids will pair. Sometimes the other one. My next pair of hearing aids I will research which brand DOES pair for streaming and phone calls.Version: 4.7.0
✓ Stopped working after iOS update to 15.4The title says it all. This app worked great for me but after updating to iOS 15.4 last night, it will not pair with my hearing aids. I can no longer use this app to control my volume/programs when I am in loud, blaring environments. I am so upset. I use this app every day.Version: 4.15.0
✓ Does not workRubbish - just downloaded latest iteration of app and it won’t even start. Now I can not control anything please can you sort out ASAP as I work remotely without internet so cannot update for months to come, and now cannot change anything at all. The hearing aids are amazing/life changing but app is not good. Please also address connectivity-leave connected constantly as in original app this was amazing instead of waiting to connect each time if it does at all..Version: 4.1.0
✓ Limits functionalityThe resound ft861-Dre is an expensive resound model sold by Costco. I a stunned but the complete disregard by resound for compatibility issues. Certainly my Apple Watch 5 is one that again ignores features that could be easily added by resound. Shame on you resound..Version: 4.1.0
✓ Inconsistent performanceWhen the app works it’s great to be able to talk on phone and stream music with my hearing aids. Too bad it doesn’t work very often and constantly have to try and re-pair to my iPhone. Wish it were better..Version: 4.25.0
✓ Current application does not work with 11.4The current version of this app does not work with 11.4 and have made my hearing aids useless and unable to be used..Version: 3.5.2
✓ IOS 16 Breaks ConnectionPlease fix this app to work with iOS 16, it keeps making me pair my hearing aid. Deaf in my left ear I depend on this HA and iPhone connectivity to work..Version: 4.21.0
✓ Another user with BT capabilitiesSince my husband has Bluetooth (BT) capabilities with his CI recently, I have been having trouble reconnecting to my BT because the app doesn’t recognize my hearing aid. Or is it the IOS that has been updated and the app is not up to date to work with higher IOS? It requires several retries to get my aid reconnected. It’s very frustrating as this is a waste of my time and wearing down my aid doing the opening/closing of the battery compartment to get it connected. This needs to be fixed ASAP!.Version: 4.25.0
✓ Good luck…I was having some minor issues with my hearing aids and sent them back to re-sound for repair an update. Since I have received them back, the app will not connect with the hearing aid even though the hearing aids are clearly available on the phone through the accessibility function. The app recommends using the “demo“ setting as an option, but that is very unacceptable for day-to-day use. There does not seem to be any access or support within the app to correct this problem..Version: 4.19.0
✓ New app epic failForced to update to “new app” and now the app won’t even connect to my devices. This used to be a great app but now it’s useless..Version: 4.0.0
✓ Doesn’t workI have a resound linx 2 7 hearing aid and worked great with app until today . Hearing Aid is connected as the iPhone shows in accessibility but the app won’t connect . Tells me to reboot and place close but doesn’t recognise in the App. Please fix. I work in a call centre and rely on them for the Bluetooth connection and tone and bass adjustment. Weirdly the app finds my hearing aid but unable to adjust as it Says they aren’t connected..Version: 4.0.0
✓ Not very happy at all🤬🤬I have used this app for many years now and have had very few issues, however this new iteration of the app is absolute rubbish. Constantly disconnecting for iOS devices, cutting out during phone calls. Something needs to be done very soon or my hearing aids will be going in the bin and I will switch to one of the many other companies who can offer a better product..Version: 4.1.1
✓ Keeps disconnectingDecent app when it works. The app has the annoying habit of repeatedly not opening and not connecting to my hearing aids. This has happened so many times over the span of two years of using it. So then I need to delete and reinstall, which means having to reset all my favourite settings. And yes, I restart the phone and try to refresh before deleting but still it doesn’t open. Super annoying especially when I’m out and about and don’t want to use my data to download the app to reinstall again..Version: 3.5.2
✓ Connectivity LossI have used this program for nine months to connect my hearing aids to my iPhone and have been able to stream music, listen to audible books and use the phone. The sound is decent – nothing an audiophile would write home about – but very convenient and I love being able to listen to music when those around me don't even know! Then a few days ago my hearing aids stopped connecting. I am not running a different iOS version; I have paired it several times and it still will not play even though it shows it is connected through the accessibility option on the iPhone – but the ReSound app will not connect – very frustrating after having it work so well for nine months. One other big issue is how difficult it makes it to use my Bluetooth in my car – when my hearing aids were working – they competed with playing music using my Bluetooth sound system in the car. I hope these app developers keep working on improving this app – it has great potential – but I will look at other brands when I upgrade my hearing aids to see if their Bluetooth connectivity/reliability is any better..Version: 3.4.0
✓ DisconcertingThe app keeps dropping out a real pain 😩😩😩.Version: 4.0.0
✓ Stuck in DemoThis ap constantly goes into demo mode. I end up in an endless circle trying to exit the demo mode to regular settings. While it is stuck in demo mode the location finder does not work. Frustrating..Version: 4.15.0
✓ IPhone 8Worked well on iPhone 6 but rubbish on iPhone 8 it doesn’t link with the hearing aids when I received calls. For such an important function you think they would offer help but no. It’s like resound has abandoned this the updates be showing for months if not longer but no update. The linking with iPhone and aids seems like the app goes to sleep so when I get a call it takes ages to connect and usually by the time it has the callers hanged up but if I get another call within ten minutes it connects ok. My biggest concern after spending loads on aids a that resound have stopped investing in this app.Version: 3.5.2
✓ No longer streams to iPhoneBefore getting the audio settings tweaked this morning, I updated the Smart app. It said the hearing aids were connected but not sure they were. (The audiologist checked as well.) This evening I read the info from the developer and tips in the reviews. Forget hearing devices, delete app, install app, etc. with restarting phone. The reason I bothered is that if my Bluetooth is turned on, I can’t hear any audio on my phone - streaming or otherwise! And when I took a call with it streaming to my ear, people couldn’t always hear me. So I have been leaving the Bluetooth turned off most of the time. But I like being able to stream a podcast to my right hearing aid. Sadly, after updating the Smart app I can’t even do that any more. I am using iOS version 14.8 on an iPhone 12. Wishing that I could go back to the old version of this app. Not quite ready to invest in smarter (more up to date) hearing aids, but when I do I will carefully compare brands…. And I will check the reviews for apps before updating them!.Version: 4.19.0
✓ UnhappyBeen using your app for 3 years without a problem. Updated 3 days ago and now I won’t let me change from the iPhone program to any other program. I now can’t do calls through my phone to my hearing aids. Please undo what you have done ASAP.Version: 4.0.1
✓ Linx2 9 ITE hearing aids and App SevBramFrequent disconnections are a big problem with sometimes a long delay before reconnection can be achieved. On occasions only one of my hearing aids reconnects. I had no trouble with the original App so all this is very frustrating. Derek Rushton.Version: 4.1.0
✓ Could be betterSurely an app like this would allow you to alter various frequencies without the need to visit your audiologist? I am an long time user of hearing aids with severe hearing loss, yet cannot be trusted to alter these variables, after numerous visits I still cannot get the "desirable" setting I need. Thankfully the audiologist has the patience of a saint!.Version: 3.3.2
✓ Long time for app to connect with HAWhile the interface is improved, the app is ridiculously slow to connect to my Enzo 9 hearing aids and sometimes just doesn’t until the iphone is rebooted, and even then. I’m often in situations when I need to do some quick fine tuning and this current version of the app is infuriating. Hoping an update is on the way..Version: 4.0.0
✓ Apple Watch 4App no longer works on Apple Watch, works on iPhone..Version: 4.0.0
✓ Latest update aids keep disconnectingLatest update is not working with IOS 13 Everday I have to delete app on my iPhone 7 plus in order to connect to my hearing aids, also I am unable to install app on my iWatch - please resolve UPDATE Have now managed to get App downloaded onto my iWatch again , after lot of Google search I unsigned from iTunes on my iPhone then resigned into iTunes and was able to place App on watch 👍.Version: 4.1.1
✓ Resound smart appI tried to update the app so after I deleted it now I can’t get it to show on my home screen and it always can’t find my hearing aids and wants me to pair them but they already are paired. Worthless app..Version: 4.15.0
✓ Not CompatibleIf not compatible with my ReSound HA, what good is it?.Version: 4.15.0
✓ Curious integration limits with Cochlear Implant SystemFor the last 14 years, I have worn a Cochlear BAHA processor on my left ear. I started with the very basic BAHA 3 which lacked any integration. I then upgraded to BAHA 5 which integrated to my IPhone and IPad systems. I later learned the BAHA 5 had a number of available accessories and all of the accessories were made by Resound. While Resound certainly helped Cochlear crawl into the 21st century by finally offering: 1) Remote control device with features exceeding IPhone’s initial user options 2) TV sound pro which allowed several users if either Cochlear systems or Resound systems to hear TV while hearing person could rely on traditional sound equipment. There is even a video in the cochlear website showing a BAHA user connect to the TV sound system while another makes a lot of background noise while vacuuming. A few years later, our family began using ROKU devices to control every TV in our house. ROKU has a “private listening” option which would forward the audio from your TV to your main cell phone or tablet, any wired or wireless headphones she may have, AND any Made for IPhone hearing aids. I was able to choose either hearing aid or the Cochlear device for my private listening. This was amazing and cheaper than the TV accessory. The only downside I have found so far is that Roku doesn’t offer the option to play the external sounds while using personal hearing device. 3) Resound would not connect, recognize or control any of my Cochlear devices despite using the SAME devices and the fact they built the devices. Resound, for examples had Apple Sarch support which allowed its users to quickly switch profiles from the watch. BAHA R lacked any similar feature. 4) fast forward a few years later and 8 learn I now need the more powerful amplifier system in the BAHA 6. Resound still makes the Cochlear accessories. This time, however, Cochlear integrated with IOS and Resound’s equipment . One of many neat features for the BAHA 6 is its option for all hearing aids and hearing devices like a cochlear implant, have the option to select LIVE LISTEN. I find myself trying to make LIVE LISTEN work for me when I am in a large restaurant with a number of guests. I also travel with my IPhone and IPad and I am almost always wearing my Apple Watch. While the BAHA 6 watch app does allow me to change profiles, which Resound provided to its customers years before Cochlear, there is no option to turn my Apple Watch to Live Listen. The watch has a good speaker for this use and it would be much easier for my friends and family to play “hot potato” with my Watch while they are speaking. Resound appears to have a robust iOS development team and I wish they would allow Cochlear users to to also try your new features, even if it’s an unsupported BETA test for us. Since it appears that RESOUND and Cochlear had a minimal contract for these accessories, if Resound were to open their software to Cochlear customers, unofficially, they could develop significant statistics to Cochlear about the features their clients are using best when it comes to renegotiate the next production line. In the meantime, I am currently using a different hearing aid brand in my better, yet still needing assistance, ear. I would love to upgrade that to Resound so that my devices would community better but I am really unable to explore such integration until I have spent thousands of dollars on a single Resound hearing aid..Version: 4.21.0
✓ Won’t connectWont connect to hearing aid Tryed too many times Old app worked well.Version: 4.0.0
✓ WayneTry to pair this app w/ my IPhone and it recognized them and in settings my phone recognizes them but the app won’t work. Tried 10 times. Not worth the time..Version: 4.21.0
✓ Connectivity issuesSeems to be having trouble staying connected to both hearing aids since the latest iOS update..Version: 4.23.0
✓ Work in processLike other reviewers, the hearing aids are brand new for me, replacing the last generation of the same brand. In fairness to ReSound, the aids themselves are very much better... Custom power ear molds for a better fit, sound set 8 decibels below the old ones and very effective at 50% of full power. When streaming music or video, device power is close to mute and I can hear clearly. Got my iPhone a couple of days ago, so just have used it a few times, but again, agree that ability to hear callers is much, much better and it's up to me now to learn how to control volume, etc. Is the app perfect? No, and I hope with others that the app developers are listening to us. (There were complaints that the app doesn't deserve a rating of 17... I believe "17" is the low number of reviews written, not an actual rating by anyone, so it's important for all of us to keep providing critically accurate feedback!) The actual app rating is closer to an average of 2+, and that's disappointing for all of us, I think. I agree the app is slow to load, I wish it would stay connected to both my iPad and my iPhone and I wish that I did not have to control volume settings so many different ways... But I'm still learning! Let's stay tuned to see if the developers are listening, too..Version: 1.1.0
✓ Usual shambolic effort from ResoundJust had my Linx2 hearing aids serviced by Resound. They were returned with no connectivity to the app. No problem I thought, probably because theyve loaded new firmware or something. Uninstalled the app, reinstalled, tried to connect. Nothing. Doesnt find the hearing aids. Now tried multiple times and still nothing. Ill never buy Resound again. Even when it did work the new app must have been written and tested by people who dont wear the hearing aids - having to wait for the app to reconnect everytime you go into the app is useless. Honestly, never again. Coincidentally im looking to get new hearing aids and Resound arent even in the list i’ll look at..Version: 4.0.1
✓ App not working since last updateJust sits at black resound screen.Version: 4.1.0
✓ Latest update for iOS10Since updating both my iPhone to iOS10 and the App it no longer works as it used to. Firstly the App could not see my right instrument then when it did find both ears it only now connects to the right one. It's now rubbish. I need this to work for hands free on phone calls. Hope it's upgraded again very soon..Version: 3.3.2
✓ Some issuesThe new app works well and has some improvements. However, it’s lost a feature it used to have, which is “tap the programme again to reset it to its default volume”. I used that feature all the time, since I make heavy use of the volume slider in either direction (noisy or quiet situations) and it’s not really precise enough to bring it back to default volume manually. I would like the feature back - restarting the aids is not a usable solution in many cases..Version: 4.0.0
✓ Great but crash freeze then delete then reinstallI have trialled this app with hearing aids I had on demo. When using the my places function app crashes, can't be reopened so had to delete and reinstall..Version: 1.2.0
✓ Won’t workI have an iPad Air and I can’t get anything to work, if and when I can connect it only last for a few minutes. Please help..Version: 4.0.1
✓ RubbishHearing aids paired to IPhone 6 app won’t connect and all voice calls can hear me but I can’t hear anything. Old app was primitive but it worked. Delete it and don’t purchase anything from Lynx Resound..Version: 4.1.1
✓ Going to make me change brands!!!!In one word....Unreliable. I have had so many issues with this app and hearing aids it’s ridiculous. Want to answer your phone? 50/50 chance it will not work with the hearing aids. Phone will ring and when you answer it it “connects to hearing aids” but keeps ringing while locking you out of swapping to regular phone. All the while the person on the other end can hear you so they start talking but you can’t hear them. Very embarrassing to ask your BOSS to repeat himself because your hearing aids are malfunctioning! Ok maybe just maybe it is an Apple issue but then it is across the board... want to listen to an audio book meh maybe it will work maybe not at any point one or both hearing aids will drop out (I’m not moving and my phone is in front of me not moving) I have spent a lot of time on tech support and had my hearing aids tested and adjusted multiple times. (Not cheap) It’s so bad that I have resorted to just turning off my blue tooth at times if I know I will be on a conference call and use an old over the ear set of headphones with an adapter. Also why can’t I adjust EVERYTHING on my hearing aids I’m the one using them I should be able to make them perfect in the settings!!! Edit.... update did not fix any of my issues..Version: 4.3.5
✓ Update failedThe latest release has a problem, will not connect!.Version: 4.0.1
✓ Resound AppResoundsound app and hearing aids very inconsistent. If I lose connection, I need to allow 20 minutes to half an hour to reconnect about 50% of the time. The surest way is to delete the app restart the whole process in a room far away from any other Bluetooth items. Is it just reconnects automatically. I have no idea why but they are unreliable. Clearly very annoying if I'm about to go into a meeting or Wi-Fi to reinstall the app. I am often without hearing aids I can control until such time as I can get to a quiet spot away from other Bluetooth items and have Internet connection to be able to read install the app. Not good for something that was the price of a good second hand family car..Version: 1.1.0
✓ UselessThey had a good app that worked and they changed it, i have tried to reconnect my hearing aid for many many hours and cant even get out of demo mode, every thing i gave tried to get some answers has nit even come close, customer service is non existent. This app is useless.Version: 4.0.0
✓ Resound 3D AppSold a pup. My H/A's will not work with this app. I have to delete app ever morning because the app won't connect to both, only the left one. App says ; "are they turned on?" "are they charged?" "Are they within range?" It's like communicating with Sky! 😭.Version: 4.29.0
✓ ShameAt first I was happy with the new update with the modern design but there are a few annoying glitches. My app now keeps telling me my aids are not connected when clearly on my phone they are. For some reason now the app won’t connect on my iPad. The sound refuses to play. It just keeps telling me my aids aren’t connected but my iPad has registered them so why not the app? I installed the app to see if it would reboot but nope. And so I tried my iPhone and same thing happened. My live sound is not good and will only play in one ear now. So I went into the app and sure enough it says my aids aren’t connected when they are. The look is good but the technical side of the update needs much more work. Not happy with the new update so far. Sorry guys. Please fix issue..Version: 4.0.0
✓ Poor ConnectionsI also feel that the interface is slow and getting connected and reconnected effects my communication with others..Version: 4.0.0
✓ More please fix thisVersion 4.1.0 not working on my iPhone 7..Version: 4.1.0
✓ HopelessI have used the app for several years and it was OK until I bought a new phone. It now either will not connect or if it does it regularly drops. It is extremely frustrating! The app needs to be made more robust or is it a way to try to sell their latest hearing aids..Version: 4.25.0
✓ UselessThis app does not work. The old version was very useful. But I am giving up on it after spending too much time trying to get it to work - after 5re-downloads the menus do not allow me to switch off DEMO. Click to exit DEMO is not live in the settings..Version: 4.23.0
✓ Still loses connectionI’ve been using the Resound paired with a Cochlear device, and have had nothing but trouble with it and the apps. I traded a Samsung S8 Edge phone for an iPhone 6S plus ( my sister’s) so it would be more compatible. I’ve had this for over a year. Started having more trouble with dropping Bluetooth. Blaming the s6 for running out of memory (16GB), I recently bought a new iPhone XS. With 64GB. The past few days, the Resound worked great. Today it won’t connect at all. I’ve loaded and reloaded the app. Nothing. The iPhone Bluetooth works with everything else. When trying to listen to TV through the tv sound adapter, the adapter icon shows in the app, and the yellow and green lights on the adapter are steady, showing that the device is connected to the iPhone, but the hearing aid won’t connect to the app. Finally it lost Bluetooth connection altogether. I’m wearing a demo HA because my own has been sent back to the manufacturer for the upteenth time for various problems. The two stars are for both app AND hearing aid! I would have given one star but will give credit for those days when it DOES work right, because then it’s great. I think the engineers at Resound need to go back and start all over again from scratch and then introduce a hearing device that will work consistently instead of one that only works part time!!.Version: 4.3.5
✓ Mom Can only pair right hearing aidMy mom is a teaching aid for young readers. She has the Resound Enzo 88 hearing aids. With her Iphone XR, she can only pair the right side. We think one of her set was replaced. The support documents don’t provide enough info to help us get both paired. Where can we get more specific help for pairing issues?.Version: 4.21.0
✓ Doesn’t monitor battery lifeI have worn aids for many years, always hoped this new technology would show me the battery life left at any time. It does provide an easy way to adjust volume. When it shows battery life it will be the best of all worlds..Version: 4.15.0
✓ Unreliable Bluetooth connectivityI have been using Resound LINX2 hearing aids since 2015... Lately, updates to iOS and the Resound “Smart” application have introduced problems maintaining Bluetooth connectivity to my iPhone SE, including the ability to hear either ringing of the number called, or the subsequent audio. On two occasions Resound reps have said the iPhone SE is incompatible, which ignores the fact that the App & SE have otherwise been compatible for several years. Any time I intend to make a phone call, it usually requires going back to settings to confirm that level of Bluetooth connectivity; most often there is. Next, I need to confirm the connection status in the SMART app. (Anytime the Smart app is no longer the active window, connectivity is lost.) As a result, a “pause” is necessary while SMART app re-connects, which takes from several seconds, or it may “hang” & require closing & re-launching the SMART app, which increasingly doesn’t work, even though Settings indicates an iPhone Bluetooth connection. On occasion, even though Settings & the SMART app indicate connection, there is no audible ringing, or speech. The Client is out of communication until inexplicably, a haphazard application executes, but with no notice..Version: 4.1.1
✓ Switches to and fro on Bluetooth with DuolingoReally disappointed with this app. Trying to learn a language and keeps switching from hearing aids to normal sound. Very frustrating.Version: 4.3.5
✓ Connection IssueSince updating the app I can’t pair to the hearing aids..Version: 4.0.1
✓ Poor UpgradeThis app worked perfectly until the upgrade of the app two days ago. Now it knows my hearing aids are there but it will not connect to them no matter what I do. Using an iPhone 6 with the latest IOS..Version: 4.0.0
✓ New version didn’t workMy hearing aid paired smart app works fine until the app updated to new version. It lost all most everything on screen. No programs, the sound bars can’t move to adjust the volume…. The screen is black and white. My iPhone is XR, just wonder how can I download old Smart app version ?.Version: 4.19.0
✓ Smart-Wow-I don’t want to see dumb.I’ll provide some support: if your GN app is consistently in mono and refuses to connect to both aides then step 1) restart your device. step 2) buy a better pair of hearing aides..Version: 4.15.0
✓ Resound SmartI just reinstalled my aids after rebooting my phone. , Once downloaded the app goes to how you air and just freezes that screen. I have tried downloading about 10 times without success. How do Igoback to anearlier version..Version: 4.3.5
✓ Firmware updates are a hassle.Works great until you need a firmware update. I would ask about alternatives to resound hearing aids..Version: 4.0.0
✓ Poor connection with the AppVery frustrating. The app rarely connects to my hearing aids. If I switch off the phone completely and then start up again I may get lucky. Otherwise I have to unpair and repair the hearing aids. Not good enough.Version: 4.1.1
✓ Not bad but...The new version of this app looks great and I like the quick buttons for speech clarity. But why does it take sooooooooooooooooooooooooooooooooooooooooooo loooooooooong toooooooooooo sync each and every time the app is accessed even if it has just been synced?????????????????????????????.Version: 4.0.1
✓ New appHow do I get this new app to work. I have tried several times resetting hearing aids and they will still not connect to the new app..Version: 4.0.0
🙂 ReSound Smart Positive Reviews
ReSound Smart works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ReSound Smart.
⛔ ReSound Smart Problems
