Tim Hortons Positive Reviews

Tim Hortons App User Positive Comments 2024

Tim Hortons app received 11 positive comments and reviews by users. Can you share your positive thoughts about tim hortons?

Tim Hortons for Positive User Reviews

✓ Carol ParkerMy husband and I go to the Tim Hortons on Lilly in Plymouth at least 5 times / week. We have been going there since it opened. We visit other TH when we are away from our favorite TH, but the TH in Plymouth is the best. The people that work there are very professional, conscious of what they are doing and are ALWAYS friendly. Even during the pandemic, when only the drive through was open they were always glad to see their customers. The manager is always on her toes. She’s great and very personable. You have a great company. Keep doing what your doing. We really enjoy how you change your menu up. The Northville and Luvon Tim Hortons are excellent as well..CPMajorVersion: 2.2.9

✓ Menu items not the sameFirst I’d like to point out that whenever I order the Café Mocha through the drive thru I have to specify and pay an additional$.50 for whipped topping. But in the app there is a Coffee Mocha and the image shows it has whipped topping but apparently it is included in the price which is $.50 less than ordering it in the drive thru. The other item(s) are the soups. I just tried to order the Spicy Thai Soup but the app wouldn’t process it. So I switched it over to the Cream of Broccoli but when I arrived they didn’t have cream of broccoli and she mistakenly offered creamy potato. But come to find out she meant creamy tomato. But that wasn’t even an option on the app. All I’d suggest is to make sure your menu items match your menu..TrexBitchVersion: 1.0.34

✓ It’s okayAt first, I had the hardest time getting my physical card points transferred to the app. The employees at the stores couldn’t help and the customer service number in Canada tried to help but the bottom line is the points never transferred (3 years worth). I thought I would start fresh and open a new account. I went to the stores 3 times and my points didn’t take. Not to mention the app thought I was in Canada and caused another problem. So, I decided to try another time to open up a fresh account using a different email. My first visit to a store and purchase did not give me credit (points) for that visit but I did get points for my next 2 visits. I have been a regular customer of Timmy’s since they started opening stores in my area about 25 years ago. Prior to that I had to get my Timmy’s coffee when I visited Windsor, Ontario or Toronto. They have fantastic products and I’m glad there are many stores in my area..Robert A. MenardVersion: 2.11.1

✓ Great app, few bugs!We love this app. We travel a lot so it makes finding a local Tim Hortons to order from SUPER easy. Love that you can use your Tim’s Card. Wish it gave you the option to add your Tim’s Card to your virtual wallet. Have had a little trouble with the “buy 3, get 1 free”. The first time we tried to use it, it wouldn’t load the “order” page and give me a total. I tried and tried - by itself, with another tea, tried restarting my phone, etc. Finally, the Timmy’s we were at just gave us a free coffee anyway and we sat down. It’s worked since then though, don’t know what the problem was then..TasipressVersion: 1.0.9

✓ Rewards do not workMy last three visits in the past two weeks I have not been able to receive any rewards for my purchases. The store is even confirming that when they scan my card, it doesn’t appear to work. This is happening at multiple stores. It’s really hard to participate in a rewards program or the contests, when the scan and go feature doesn’t work at all. when I try to submit a ticket in the end app support, I get a error that the service is not available..BgroodogVersion: 7.0.73

✓ Great, but could use improvement.App is great and easy to use. 1 or 2 options that would make it great. 1. I wish that if you pay on your tim card, that it would automatically register the points…instead of scanning the phone for rewards, and then scanning again to pay. 2. The smoothie king app does, but I have yet to see another app do it. If they did it, I would have no complaints. You should be able to link your credit card and rewards barcode. Therefore when you scan the rewards barcode, not only does it register your points, but also pays AND takes the money out from your linked card. That way you don’t have to always reload your Tim card..GlefinatorVersion: 2.19.0

✓ Working good now, install instructions needs improvementInstruction sheet handed out by the local Tim Horton’s store gave better instructions and talking to an employee there. What is confusing is when setting up the account for the app is you have to have the same email account on your phone to receive the email to activate the app. Doing it from a computer it does not work. After talking to the employee at the store and adding another email account on my phone I got it to work and it is working good. Good update today adding the scan to the wallet!.GT/CSVersion: 2.2.4

✓ Can’t loginAfter opening the app to check my balance, I was prompted to login. I entered my email and when I attempted to enter my password a message appeared and stated that I would be sent a link to my email. I’ve been waiting 2 months. I called the helpline and of course I couldn’t understand the rep. After 3 more calls I was able to explain the issue. They stated I would be contacted by the IT department. A month later still no contact and still not able to login. JUNK. Still waiting a week after this review. JUNK. I received an email from the developer and tried to chat but like the app, it didn’t work! Ok, it finally works. Good job. I’m going to use it for a while before I give you 5 stars..Joeg63Version: 2.2.2

✓ Double doubleThey deleted the double double button. It was so much easier! And if you can add names for personalized coffee that will be perfect because you don't know which one is which especially when you are ordering for lots of people! Thanks!.Aiyun819Version: 1.0.5

✓ Oops we’re experiencing an issueOk - so twice now I’ve tried to order online to pickup at the window ( even changed it to go inside to pickup) only got the app to tell me - oops, we’re experiencing an issue, please try again later. There was even an update between the two attempts. So what was the update for? What we’re you fixing? It sure as heck wasn’t the oops problem. You’ve still got a problem. I tried paying with Tim card money and my saved debit card. No luck!! What the heck..Colbster8Version: 7.1.170

✓ Great app!This is one of the better restaurant apps I’ve seen. The design keeps everything nice and organized. I like being able to neatly view my rewards and everything. If I had one complaint, it would be that there’s no way to view the menu outright. You have to check nearby stores and then {delivery or pickup} then you can finally see the menu. I get why you’d have to go through that process because items vary by location but maybe a general item menu listed could be added. It makes for great convenience..PrinplupprinceVersion: 2.7.6