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Pottery Barn Kids Shopping App Complaints & User Negative Comments 2024
Pottery Barn Kids Shopping app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Pottery Barn Kids Shopping? Can you share your negative thoughts about pottery barn kids shopping?
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Pottery Barn Kids Shopping for Negative User Reviews
✓ Frustrated future momWas excited to use this app but it constantly logs me out and despite telling me I am eligible for a completion discount, won’t let me access the discount when I add items to the cart. Also, when I clicked several products that I wanted to add to my registry the app would log me out and I couldn’t add them. Finally went to the one physical store in Southern California to add items. Frustrating at best. Have similar issues on PB Kids website..Version: 4.0.15
✓ User experience needs workThe app is okay.. there are a couple of bugs that are just annoying enough to make me not live this app. - user must log in every time a new item is added to registry - once item is added to registry and user selects “continue shopping” the user must hit the back button 3x to get back to the item list.Version: 4.0.13
✓ The worst registry app I’ve ever used!To start it wouldn’t let me create an account just from the app. It kept saying error. I called the store and they said it works but you have to set it up on the computer first. The app tells me it can’t locate my account then magically it locates it if I want to add something to the registry...? It won’t allow me to delete/remove items off the list. Worst registry app I’ve ever used. I would expect better from Pottery Barn..Version: 4.0.10
✓ Not a great siteReally annoying while trying to pay. Not good. Really annoying when you are trying to scroll. Always an ad for the website you are already at. So hard to buy something..Version: 6.9.4
✓ App is trashYou’d be surprised that such a “luxury” store would have a such a crap app. It’s glitchy, crashes, and slow. I’m surprised so many people actually buy from this store. Quality is also minimal on products. Very disappointing..Version: 6.3.0
✓ Shipping and appFirst of all I love pottery barn merchandise. But…. The app is terrible to navigate and having to pay a higher shipping rate the more you spend is ridiculous. Most others offer free shipping after a minimum spent.Version: 6.7.0
✓ App issues are so distractingI’ve been trying to check out for several attempts and keep getting errors. The tech does not match the brand..Version: 6.9.2
✓ I love the app BUT...I am constantly have trouble logging in through the app. It says my password/email is not recognized. I have deleted the app and downloaded it several times. The first time I login works, but after that, it always gives me this error. When I login through an actual browser it works every time, so I figured it was the app. They said I could email support to assist, but I’m not sure where to locate this in the app store. Other than that, I love the app!.Version: 3.11
✓ Terrible for registriesIt won’t recognize that we have a registry nor does the registry appear in a search despite the fact that both work fine through a browser, so the app is completely useless for managing a baby registry..Version: 5.0.2
✓ Baby registry not as good as target appDevelopers plz look at targets registry app. It is perfect. With this I can’t even delete items after it confirms they are deleted the items are still there! App isn’t intuitive and makes it difficult to view item on the site once u add it to your list.Version: 4.0.7
✓ Glitchy CheckoutShopping experience is fine but checkout is a bit glitchy. Be aware of items you have saved for later - the app auto puts them back in your cart everytime you leave and renter the app..Version: 6.6.0
✓ Buggy AppApp keeps giving me an internal error. It does not accurately update the registry checklist or tracking for completion. It doesn’t give you “check items off your list from across the family brands. Good in theory, poor application.Version: 4.0.11
✓ It’s not user friendlyI wish you could just click the registry butting and it would show your list of items. Instead, it feels the same as logging in using a website in your phone..Version: 3.8
✓ Registry works well checklist not so muchRegistry functionality works as well as you’d like a registry app to work. However the checklist is non-functional. It would be nice to actually be able to mark things as complete whether they were purchased from the registry or not..Version: 4.0.7
✓ Terrible interface and slowWhile I’m a big fan of the products, the app and website need so much. The app is quite slow and add items to the registry have a long lag, especially if you’re trying to add personalized items on. Needs a lot of work..Version: 4.0.15
✓ Cannot even see the whole “page”This is such a terrible app- and I thought the website was pretty bad , especially when trying to create, shop from or update a registry. Day to day shopping is enough of a challenge! All the negative reviews here from the past year at least already discussed those issues so I will just concur. The main problem with the app is that cannot even see the entire page on the app so cannot navigate it ! I have the most recent app version on an iPhone 13 so I don’t know if that’s an issue. I’m very surprised that a company like this with higher end stores has such terrible websites and apps.Version: 6.4.1
✓ Login doesn’t work on the appI have a baby registry with an account login and password that work fine when I use a browser on my laptop, iPad or iPhone, however it does not recognize my credentials on the pottery barn app. Doesn’t make sense and I’ve tried everything to make it work.Version: 4.0.10
✓ App is limitedThe app goes to a blank screen when checking my order status. It also goes to a blank screen when accessing customer service. Additionally, no orders show in my order history. So disappointing..Version: 6.9.3
✓ Absolutely horribleThis is by far the worst app I ever come across. Order history will never display, things are randomly deleted out of your cart after purchases are made, account information will not display along with customer service. Returns are impossible as nothing can be viewed on the app to showcase purchase history. Will never purchase from Pottery Barn again. Prices are way too high for this kind of customer experience.Version: 6.9.2
✓ Useless AppI downloaded this app for use with my registry but it is not user friendly at all. Constantly logs you out, if you try to click on a section of baby stuff it will give you errors. Just a mess. You are better off using safari..Version: 4.0.9
✓ Awful registry app!!Sooo many complaints with this app. Many have said it won’t save your login info which is a huge pain. I have had to login multiple times as I was actively using it. This was hard as I was adding items and suddenly I would be logged out and I couldn’t always remember what it didn’t save. I have used it in store as well to scan items and often times it won’t be able to read and/or find the barcode in the system. It also gives you very limited options for managing your settings and preferences and ultimately you just have to login through the website. So many glitches that other registry apps don’t have..Version: 4.0.12
✓ Just use the websiteDoesn’t let you remove items from registry on the app so you have to go to the website anyways. Also, signs out every time I tried to add items to registry the first time. Not worth the trouble and doesn’t save any time..Version: 4.0.7
✓ Love your products ❤️I would like you to know, every time I go to order something, like lunch pack products, your company sells out before I can order them for camp and school! Please stock up all your products !.Version: 6.5.0
✓ The worst app everConsidering how much money you pay for the items in this store and how awful this app works - it should be embarrassing. The app looks like from other century, frizz all the time. You have to login every time - it’s annoying. Not user friendly at all..Version: 3.8
✓ Doesn’t list my favoritesAdded a bunch of items to my favorites but when I go to look at my list, it isn’t there. When I go back to the items it clearly shows I put a heart there but it won’t show up. So frustrating.Version: 6.5.0
✓ Decent, but won’t save login infoThe app is decent when it saves my login info. It often makes me log in again each time I open it despite clicking to ‘stay logged in’. Additionally it sometimes doesn’t save things I’ve added. This makes shopping and adding to a registry very frustrating..Version: 4.0.6
✓ No iPad. ApplePay experience is frustratingApplePay failed constantly. My partner is the smartest person I know and she was easily confused during checkout process. Lack of iPad app is disappointing because the AR features are much better on a larger, more shareable device like iPad. Prices are what they are, and white glove service is appreciated. But the technical, “designed and works well” aspects of this app are bad..Version: 6.4.1
✓ Website has so many glitches!!So frustrating, before you could even check out notifications were popping up the item was no longer in stock! Then the page continued to load over and over again.. having to sign out and sign back in to find out more items were unavailable. Ridiculous!!!!.Version: 6.1.3
✓ Never works properly/ removed cart itemsThis is the worst app I have ever experienced. The cart will remove and not remove items on its own. It also does not calculate the correct amount during check out. I have deleted and reinstalled the app and made sure it is on the most recent version. Nothing seems to help. This app is glitchy and not usable. Am I the only one with this problem? I have an iPhone 13 Pro and I work in software. This app just truly does not function as intended..Version: 6.6.0
✓ The APP itself is surprisingly bad designedThe App is surprisingly bad designed. It messed up all the items I put in my shopping cart. I tried to re-do all the items, nomograms etc, over and over again. I had to eventually skip the app by going back to the webpage..Version: 6.5.0
✓ Worthless CrapI created my registry online and have been using it for weeks. I realized there’s an app so I downloaded it. Well it only let me sign on once. After that it’s been saying it doesn’t recognize my login information, but it’s face enabled and it lets me log on using safari just fine. Not useful at all..Version: 3.11
✓ App is garbageYou have to constantly sign in every time you want to add something to your registry. If you add stuff to your cart from the registry, it makes you sign in to see the cart and then it says it is empty. Beyond frustrating. There are way better registry apps out there..Version: 4.0.14
✓ Bad customer serviceEvery time I call the person on the phone is not knowledgable about products. They also do not have a good return policy. Your monogramming department is awful. Pro it’s shipping from warehouse or another location didn’t have matching monograms getting Christmas stockings from PB was a complete nightmare. Now I’m having an issue with a toddler rail being non compatible. I’m stuck with a toddler rail that doesn’t fit and had to pay shipping $70 it’s ridiculous that you can’t help your customer out. Very disappointed in overall attitude and service of this company.Version: 6.1.1
✓ App very hard to use itApp is very hard to use. You want to delete one item but actually deletes the other item. You choose to add one item but adds something different..Version: 6.6.0
✓ Had to go back to the websiteDownloaded this app for convenience. Wouldn’t let me remove items from registry after multiple attempts, confirmations, refreshes. Was frustrating and ended up having to go back to the website to make the necessary changes to registry. Defeated purpose..Version: 4.0.7
✓ Slow, glitchy, logs outEven though I have "keep me logged in" selected it will sometimes randomly log me out, crash, run slowly. Would rather support them then some of the big e-commerce sites but the app has been way less reliable.Version: 5.0.1
✓ Love PB but the app needs workTrying to do a baby registry and the app keeps crashing or making me sign in repeatedly to save each individual item, very frustrating.Version: 4.0.13
✓ Not able to sign inWhen I go to Pottery Barn Kids to sign in to my registry there is no problem. While trying to sign in the app, it doesn’t recognize my account. Tried restarting phone, deleting/re-downloading app 4 times, changing password... nothing works to get signed in on the app.Version: 4.0.1
🙂 Pottery Barn Kids Shopping Positive Reviews
Pottery Barn Kids Shopping works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Pottery Barn Kids Shopping.
⛔ Pottery Barn Kids Shopping Problems
