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West Elm App Complaints & User Negative Comments 2024
West Elm app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using West Elm? Can you share your negative thoughts about west elm?
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West Elm for Negative User Reviews
✓ Pointless appOnly meant for creating a registry but it won't let you even begin surfing or viewing items until you've added your personal info plus info like names and addresses for others, presumably so they can send you gifts. I'd like to view items before being forced into a registry..Version: 1.1
✓ Same problems for over 6 months nowJust read everything back to late 2019, app doesn’t recognize the login but it’s fine on a regular browser. FIX IT..Version: 3.11
✓ Doesn’t work with ad blockers or tracking disabled.Don’t bother downloading if you have ad blockers running..Version: 14.0.3
✓ Don't botherInitially, I was disappointed that I could not shop or see what was in store from the app but that was the least of my problems. I am unable to log in completely. It either says "invalid credentials," even though I have a verification email of my user name and password, or "unable to complete your request at this time." Fuming, knowing I had to add things soon, I went to the store. They were not able to do anything from the app either and had to have a store associate follow me around and write sku#'s down of the items I chose. As if this wasn't bad enough, bedding and dishes.. Half of them are "not available" anymore or on back order for months. I have to now choose bedding and dishes elsewhere. It is unfortunately too late to delete this registry. I thought the app would be a help. It's absolutely horrible. Sorry to say.Version: 1.1
✓ The app filters does not workThe app has a lot of bugs. Especially when trying filters! Not worth downloading. I ended up using the website..Version: 4.0.1
✓ GarbageWorst type of app ever. It is basically a web page open in its own portal.Version: 3.12
✓ Can’t Login. Useless in StoresI’ve had trouble logging into my account. When I login on the regular website, it works. However with this app your login won’t work. I deleted the app and reinstalled and it worked. But then it logged me out and I have the same problem again where it says my login information is incorrect. When I was able to login and I was at a west elm store to do my registry, it didn’t help that the majority of their products didn’t have a barcode to scan. So you have to manually search for the product by name, if it has a tag. If it doesn’t, then you’re browsing through all their products for the one you’re looking for..Version: 3.11
✓ UselessApp crashes immediately when you hit “sign in,” every single time. After finding a way around the app crashing, I signed into my account and there was no trace of my registry I ALREADY CREATED on a desktop computer. Why can I not see my registry associated with the account that is signed in? I even searched for the registry using my name and date of wedding. ZERO results. Broken, useless app. Use a desktop..Version: 4.0.1
✓ Not Worth DownloadingCan only scan items in store, can’t search items on the app. Every time I tried to remove an item from my registry it never was actually removed. Had to log onto the desktop version each time anyway..Version: 2.10
✓ Update is terribleUsed to be able to toggle between West Elm, Williams Sonoma, and Pottery Barn. The latest update removed this feature. Also I can’t even access my registry on the app anymore - it says “registry not found”. The Pottery Barn app made the same update a few months back so now both apps are completely useless..Version: 4.0.1
✓ Can't loginWanted to love this app...can't get it to login to my account. West Elm...fix this universal login issue!.Version: 1.1
✓ App hasn't worked in awhile...It won't let you log-in or create an account and I've been trying for over a week to do so. I guess west elm doesn't care if we shop elsewhere..Version: 1.1
✓ Not user friendlyI’m sorry but this is easily the worst registry system I’ve ever used. First of all, it assumes everyone that walks into their store has a smart phone that is capable of scanning barcodes. Second of all if you’re going to require that we use a smartphone, at least have WiFi that works in your store. It kept scanning one thing and registering another. And then once you scan it it acts like it will add it but it doesn’t. You have to go and tweak it and then add it. So we got a good ways through registering before we could tell it wasn’t adding stuff and had to start over. Why do I need to sign in every time I open the app? That’s 2002 crap..Version: 3.11
✓ FIX THE APP!App won’t let me login and says my information is “unrecognized.” Yet when I login on the regular site, it logs me in with no issue. I love their stuff but unfortunately won’t be able to use their registry since it’s so frustrating..Version: 3.11
✓ Terrible!The app rarely works! Now when I open the app, it just shows a blank page. Not super helpful..Version: 2.0.9
✓ Unable to add itemsThis is the registry app? Why can’t I search for items in here and add them to my registry! I’m not sure of the point of this app taking up space if I can’t possibly figure out how to do something so simple..Version: 4.0.1
✓ Needs helpIf this app worked it would be great. Unfortunately, it is very slow, there's always issues signing in. So instead tried to use their mobile site and I wanted to add something to my registry and there was only a button to add to cart. Please make this app function properly or fix your mobile site ASAP. Everyone uses their phones to do everything now so try to keep up..Version: 1.1
✓ Does not work to scan90% of the items we scanned pop up that they are unavailable even though stores are fully stocked. We are unable to register at west elm because the app does not work. Crate and Barrel has a much more functional process.Version: 2.0.9.1
✓ No goodTerrible for wedding registry. i can never get into mine..Version: 4.0.1
✓ DisappointingI love West Elm, but this app was a big disappointment. We had previously registered at Crate and Barrel, and their registry app was way more user friendly! A few of this apps issues: There is no option to search by item name or category, and a lot of product stickers in the store were on the bottom of the item, so you end up turning a lot of stuff over to find the tag, which is annoying with furniture. It also makes it impossible to register for a different color or size of product you have in front of you. We found that when we got home, about a third of the items we had scanned mysteriously did not show up on our registry list. Overall clunky interface and a scanner that takes forever..Version: 1.1
✓ Not user friendly.This app needs to be geared more towards everyday users,instead of being just a wedding registry. I’ve spent hours saving things I plan to buy but have a hard time even finding my favorites. Bedroom furniture should be in groups so you can find the pieces that go together. I absolutely love this store! West Elm is my favorite.Version: 4.0.1
✓ Can't log in and west elm doesn't support itI read the awful reviews and proceeded anyway. I also could not log in. When I called customer service the very nice lady on the phone said "I have no idea".Version: 1.1
✓ Doesn’t workUnable to successfully set up accounts and registries. Not to mention only lets you create a registry for a wedding. It makes you go to their website on your browser to see favorites. It’s okay to look at things but over a worthless app.Version: 4.0.1
✓ Miserable App ExperienceLove the store, hate this app. 50% of the things you scan in store will be part of a collection, which will void the barcode and render the app useless..Version: 2.0.7
✓ Awful!!!!It opens about 5% of the time and you can't look up items to add to your registry by the number! It's really frustrating.Version: 1.0
✓ Terrible ExperienceWas able to log in once at store, never again after - even with face ID. The one time I was able to log in — had to ask for help trying to identify barcodes and even the store employee had a hard time, to the point that we just had to go sit at her computer and manually search and add items. Now items on registry appear and disappear from availability. Beautiful furniture and products, terrible in store and web experience. Why make it so hard for me to give you my money?.Version: 3.11
✓ Order tracking is goneJust a wedding registry app now instead of a useful app for the rest of us. Worthless. Why would you take a fully functional app and dumb it down? SI will be deleting which is a shame as I have used this so much in the past..Version: 4.0.1
✓ Site will not loadI absolutely love the furniture made by west elm. I have been trying for over an hour to spend $1400 to order a bed and it will not load or I make all of my choices and it resets and disappears. The same is happening online. Not user friendly for my current needs..Version: 4.0.1
✓ Is this app only for creating registries??I don’t understand this app, what if you don’t want to create a registry? I just want to browse and shop and purchase. I saved items to my favorites as a guest, now I don’t see where my favorite lists is??? But create a registry and add to registry is clearly the focus of this app. Was going to create a account but it tells me again- to create a registry. Does west elm have a regular app?? This is annoying. I mainly shop from my phone so it’s more difficult to use the desktop version, but I guess I will have to get on my laptop in order to have a user friendly experience here. Not every shopper is part of a registry!!.Version: 4.0.1
✓ Can't Log InI can login to our account in the store using their computers, I can log in to our account using my home computer. I have checked and rechecked the password but still, this ridiculous app refuses to let me use it, continually stating my account doesn't exist, or my password is incorrect. Awful app, best to take pictures of product in the store, log in on your computer at home and add them to your registry that way. Yes, that convoluted method is still more effective than attempting to use this app. Love West Elm with all my heart, but this surely is a department where further development is needed..Version: 1.1
✓ Less Than PerfectUnfortunately, it sounds like this app has had problems for quite some time. The home screen has no image, there is still no feature to search by item name, and it's generally an unimpressive app. I agree that Crate and Barrel's app is way better! West Elm doesn't seem to be wedding registry friendly -- online and in person. Major bummer!.Version: 1.1
✓ Clicking your cart quits the appI love West Elm and wish they made it easier to shop, browse, and check out froM the app. Everytime I go to click my cart, the app quits. I have no updates and I’ve tried to delete and re-download. Nothing is working.Version: 3.11
✓ Ew! So many bugs 🦟🐜🪳1. You open the app and the landing page has links to categories that do not work. 2. Crashes all. The. Time. (who’s flying this thing?) 3. Trying to login? Nope! - stay 4. Wanna spend your money and check out? - ERROR - ERROR - ERROR.Version: 14.0.3
✓ Worst ever!If I had known how completely unfriendly this app is I would have NEVER registered at West Elm! Can’t scan items in the store to add to your registry, when I try to sign into the app on my phone I get a message saying user name or password is wrong but I can use the same login info on my laptop and get signed in no problem. App crashes all the time and drains your battery on your phone. So many cons and so much frustration!.Version: 3.11
✓ Terrible!I can't even name how many issues I had this this app. Will not be registering with them after this experience, don't waste your time!.Version: 1.1
✓ Login credentials work on website fail on appThe west elm app does not authenticate my login credentials which always work on the west elm website. It forced me to update password. Once the password is updated, it let me log in. However, it automatically signed me off the app and the next time when I tried to log in, the new password no longer worked. Please fix the bug as soon as possible..Version: 3.11
✓ Bad appI’ve had trouble logging in to the app even though my login works fine on the website. The app also isn’t a true app. It seems like it just links me to the website and it runs very slow. Also, switching between the linked stores on the app is a hassle because it seems to automatically switch back to west elm even if I’m trying to use the registry in Pottery Barn or Williams and Sonoma.Version: 3.11
✓ If i could give zero stars...This app has ruined my day twice now and if i could wish violence on an app this would be the one. i’m just confused why anyone thought it would be a good idea to group products so that scanning each item on your registry takes 6 minutes while you scroll through everything else in the collection.... It quit on me twice and i had to delete and redownload it. I don’t understand why meteorologists in alaska who predict the weather are going to jail and this app developer walks free..Version: 3.11
✓ Useless-no barcodes in storeIt would be great to be able to create a registry by scanning items in store. Too bad the store doesn't put barcodes on the items. #BrickAndMortartFail.Version: 2.0.9
✓ Login does not workThe app doesn’t give descriptions anymore 😡😡😡😡.Version: 3.11
🙂 West Elm Positive Reviews
West Elm works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact West Elm.
⛔ West Elm Problems
