GOAT – Sneakers & Apparel App Negative Reviews1661, Inc.

GOAT – Sneakers & Apparel Negative Reviews

4.8
4.85662 star

Total 112 Negative Reviews

GOAT – Sneakers & Apparel App Complaints & User Negative Comments

GOAT – Sneakers & Apparel app received 112 complaints, negative comments and reviews by users. Can you share your negative thoughts about goat – sneakers & apparel?

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IF YOURE FROM UK DO NOT BUY IM BEGGING YOUThis is disgusting , I’ve ordered jordan 4s for 220£ with additional shipping of 30£ , which at first I was weary but I bought it, shortly after 2 days I’ve received an email that my shoes have shipped then I also recieve ban email from dhl that I CANT RECIEVE MY SHOES UNLESS I PAY 76£!!! after paying 30£ to GOAT for shipping , which by the way they hide in the FAQ and other listings in the app , if from the UK it’s a complete scam , also you can’t get a refund the most they’ll do is offer petty store credit 2/4 of what you initially paid , this app is horrible if you’re from the UK I’m urging you now to use stock x and not bother. If I could give this app 0 stars and watch their scummy warehouses burn to the ground I’d pay 200£ to view its massacre.Version: 2.39.0

Worst service everI had listed my pair of yeezys on this app because I heard a lot of good things about it. So I list them and everything thing was going smoothly. Someone offered to buy them off of me and I accepted. I go and drop off the shoes at the goat drop off location instead of shipping them. The next day I get an email saying there was in issue with my shoe. They told me that the shoe was used and they had sent me pictures of the shoes. The shoes are literally deadstock. I’ve never worn the shoes while I had them. I only took them out the box to take pictures of them. So the buyer refused to buy them because they were “used” so I basically lost a sale. I had them consigned listing for a day and took it off and ordered them to ship it back to me. They charged me $10 just so they can ship it back to me. I ordered the shoes OVER A WEEK AGO and haven’t gotten a single email on an estimation on when I will be receiving my shoes. I contacted customer support about the issue and they said they would reply at the latest in the next 42 hours from when they replied to the email. I haven’t gotten ANYTHING at all. Worst service ever and I won’t EVER list another pair of shoes on this app.Version: 2.17.0

TAKE FOREVER..It has been OVER A MONTH since I submitted an application to sell a simple pair of NMDs for $70 and yet IS IT STILL BEING PROCESSED???? Very slow, do not recommend, haven’t bought from them before but it’s probably no faster than selling? You’ll probably have to pay now and get your shoes two years later when you’ve grown out of em or they’re old 😒😒😒.Version: 2.18.3

Good Luck, you will be ripped off.One more than 1 occasion my offered bid was accepted. My money was taken while GOAT did their “authentication”(basically a window for them to see if the market goes up and they are able to sell to someone else for more money), then after holding my $ for 5 or 6 days, send an email saying it’s can’t be completed and the seller will get a “warning” (oh no, a warning. We must be in 3rd grade), then my funds are released a day or so later. So, I lose out of that purchase, I can’t shop another place because they have my money, I don’t get a shoe that I paid for, the price of that shoe is now a lot more to buy everywhere, GOAT makes more money on the next sale(because they are paid a commission % of sales price) so why do they care. The only purchases through GOAT that have went through were items I overpaid for because I wanted that specific one and nobody else had it or I wasn’t informed of other ways of getting them. I know better now. This is a sellers app and they, along with their partner GOAT, will rip you off. So just know, if you found a good deal, and thought you found a steal, it WILL be cancelled and refunded after holding your money for 6 days, THIS SITE IS OBVIOUSLY OWNED/CONTROLLED by the SELLERS. Us buyers are like cattle waiting to be slaughtered..Version: 2.27.4

App did me dirtyI bought a pair of shoes recently and I’m not happy. The shoes arrived late, were the wrong size, and I had to pay an additional $90 of shipping when they arrived. Terrible service I will never use this app again🤬.Version: 2.43.2

Where is it basedWhat’s the currency.Version: 2.7.2

Worst app and serviceWill never use it again.Version: 2.31.1

Bad customer serviceI ordered a pair of sneakers on the 6th. On the 7th my purchased had reached the second stage which is when the seller confirms and sends the merchandise for verification of authenticity. I purchased another pair of sneakers on the 8th which I have received. It is now the 11th and for the sneakers that I purchased on the 6th I am back at square one which only says purchased. Yesterday I decided to purchase another pair of sneakers for which I was told that the order was canceled due to insufficient funds however the money was removed from my account and I received no confirmation of my order that I placed. I’ve been emailing support and trying to get a refund for both of my purchases however it is extremely hard to get into contact with their support team. I’m trying to get my refunds before the price of the sneaker goes up. It wouldn’t make any sense for me to purchase any more sneakers until this matter is solved. Be careful ordering with them. Their customer service is extremely slow and their website is misleading. The shipping dates are not accurate as well as their response time..Version: 2.17.0

Return and Refund Deficiency 🚮The biggest fault that GOAT has is the return policy. A seller has 72 hours to opt out of a deal where as a buyer only has 3 hours to cancel a bid. I understand the fluctuation in pricing but if you’ve already agreed to sell somebody a shoe at a certain price unless that shoe sells out a seller should not be able to back out of any deal. I ordered a pair of Vapormax Fly Knit Lasers and 4 days after my bid was accepted I received an email saying that the seller backed out. So I have yet to try and purchase them again. At the same time I also had a $345 bid on the Travis Scott Catcus Jack Retro 4’s that was accepted. Again with no notice at all was I told that the seller backed out of the deal yesterday. I am now reading everyone else’s reviews to find out they’re not being refunded money, they’re being sold fake shoes, there’s damage done to brand new shoes and the overall customer service is absolutely horrible. I am terribly afraid that I’m going to be sold a fake shoe, will have no way of being refunded my money and I will have no one to speak to about it. Whether everything works out or not after this purchase I WILL NEVER ORDER FROM GOAT AGAIN and the app will be deleted from my phone..Version: 2.4.1

DisappointedI was charged 330 when it said 250 so i tried contacting them to get a return and i’m yet to get a response from them. I tried through the ticket system and email and have gotten nothing back from them. extremely disappointed.Version: 2.17.0

Good app but pay too much.I got this app cause I needed some more shoes which it has a great selection of, but when I bought some Jordan retro 3 “tattoo” I paid £175 expecting a £20 or so increase for delivery which I didn’t mind but it was £40 but the worst part was I had to pay a further £77 for import duty and as a part time worker this took nearly all my money from my last pay check. Would buy again if import duty was paid for..Version: 2.17.0

Terrible.They send shoes that are damaged but listed as new first of all. I bought some shoes that were at goats facility that had went through “inspection” but when I got them the left shoes was completely defective. It was like the left shoe was a display model. That was the first red flag. If the shoes aren’t instant ship, you better have some time on your hands. It will either take weeks to ship or something will fail along the way. You buy a shoe and wait 3 days for confirmation from the seller and they go ghost. I waited a week after I bought a pair of shoes that were used and in the description it said “NO BOX”, That didn’t bother me I just wanted to the shoes to fill my collection. When the shoe arrived at goat for “inspection” they said it didn’t have an OG box so they wanted to ensure me I got the best deal. So they said they’d find a compatible match, they couldn’t because it was the only one left so they said oh well good luck looking. That screwed the seller over and the buyer(me) over. It was a terrible customer service move on GOATS behalf, you made me miss out on a shoe I really wanted. Probably will never shop again..Version: 2.15.3

Very bad customer service .I placed an order with GOAT over 2 months, I was sent a parcel that didn’t have the shoes i had ordered inside. I contacted goat support and they’ve been of no help at all. I’ve constantly been giving delay after delay. No updates given from them. I was told over 2 weeks ago i’d receive an update within 5 days regarding my order, but nothing has been heard. They also haven’t responded to the numerous emails i’ve sent over this 2 week period so i’m starting to believe i’ve been ignored. I’ve tried to be patient with GOAT but at this point it’s gone to far. 2 months later i still don’t have my shoes or been reimbursed! I would highly recommend to stay away from this company for your own sake..Version: 2.32.2

THIEFSI WOULD GIVE 0 STARS IF I COULD. I ordered on April 24th, we are now June 18th and I haven’t receive anything. I asked several times for help, but they keep answering the same thing: be patient. I think I’ve been patient enough ( 55 days!!). I keep on telling them via emails (only way to contact them) that I didn’t received anything and that I want a full refund, all they could answer me (after 2 weeks of my refund supposedly being issued) is that they will give me 70$US which is half of what I paid (130$US). I am not the one in the wrong, yet I still haven’t got an answer and will start legal procedures because in a legal point of view that’s called STEALING..Version: 2.31.3

Not world wide 😢Dose not send to NZ.Version: 2.8.3

Too slow and too many feesMy overall experience was not terrible, however here’s what prompted me to write a bad review. Goat took over 1 week to authenticate My items after it arrived to their NJ location via UPS. Once items are authenticated, the “GOAT Credits” become available to you. That was the second part that was surprising and disappointing. So basically after you sell something on Goat for CASH, they keep the cash and issue you “GOAT Credits”. It’s basically store credit. You can use those credits to purchase other items off of Goat, or you can have the balance direct deposited into your account. Here is the part that really disappointed me. On top of GOAT charging over 9% to sell the items, they scam you out of an additional 2.9% in order to do an ACH transfer. So you basically have to surrender another three percent, to wait another 2-3 days, just to get your money. Many other apps charge that fee to immediately deposit funds, and issue ach transfers for free (it’s like the bank taking 3% from you depositing a check into your account... SCAMMMM). So overall, prepare to pay 12-18% of your overall proceeds to GOAT, leaving your profit margins on the floor, or 6 feet below depending on the item you sell..Version: 2.33.3

Never Buying From This Company Again😤Although some people may have had luck from purchasing shoes from this site, I did not. I ordered the Nike Air Max Plus in Metallic Gold for $185 after shipping, which I couldn’t find anywhere in stores where I live so that’s why I bought from this resell site which I normally never do. 2 days later I got a tracking update saying “a shipping label was created for your item on July 26th” , it’s now August 21st and I still haven’t received my shoes or gotten any other tracking updates besides that one. I also contacted them 3 times with no response, so finally I got in touch with USPS to figure out if it was something on their part. They confirmed that the shipping label was created but that the package was never even handed over, and told me to contact them again and see about getting my money back; but of course no response again. So basically they scammed me and took my money and I ended up having to contact my bank and do an investigation on the transaction to try to get my money back which I’m still waiting for. This may not stop you from purchasing from them but I would just be careful..Version: 2.4.1

AlrightI must’ve clicked on a different state cause I live in nz and I paid for way more than it said and because I use my dads bank card it used his money😐😂😂😂😂.Version: 2.8.3

Wouldn’t recommendDon’t buy from Goat. they check if the shoes are real but not if it’s in good condition as advertised. you can’t get a refund only store credit for like a 1/3 of what you bought it for. and if you live in canada prepare to pay a hefty customs fee. i payed $73 and the shoes were $187.Version: 2.42.0

Don’t buy unleImagine buying shoes thinking shipping is $40 until DHL comes and your paying another $65 GOAT has no support line or anything to call so your basically f**liked if you need help in anyway don’t buy shoes here if you live in Canada cause you’ll be paying over $100 in fees and it doesn’t even tell you about the hidden fees upon ordering😂.Version: 2.39.1

Not worth itIf you are ordering from the UK or Europe do not buy off this app, you are first charged with £35 in shipping fees which is excessive but similar to StockX in overall price. However, when your order is dispatched you are given more fees to pay, I was charged an extra £74 to get it into my country. Overall I paid £111 pounds over RESELL because of the hidden fees that come with purchasing from the app outside of US. My advice, use stockx - no hidden fees. Also the customer service was absolutely useless in helping me..Version: 2.30.0

Expensive shippingShipping is expensive . $40 + tax ..Version: 2.41.0

OkayShoes are decent in the app and seem to be okay priced if you live in the US, saw a pair I really liked for $50 and ended up paying $115 with some hidden fees, this app would be amazing if you lived in the US but if you live in Canada it’s not great, the process they do is cost of shoe+tax+shipping+exchange rate+hidden fee=price of shoe, instead of getting a killer deal I paid average price if not more, the shoe told me it was $80 CAD final cost but turned out to be $115 CAD final cost, we will see how the shoes turn out..Version: 2.3.0

DO NOT USE if from the UK!!!!Will be strictly going back to ordering off StockX and Depop, as I tried to order a pair of yeezys to the where I live in the UK and was made aware that on top of my offer price I would have to pay £33 for shipping from GOAT app, which I accepted. However, what they didn’t say was that when the item would be shipped to the UK courier (dhl) I would be charged an extra £100 for my item to be delivered to me from the courier. On top of this the customer service were not helpful and only told me to return/send back the item, knowing fully well they offer cash back refunds only store credit refunds, so I was essentially trapped. Bottom line if your from the UK, do not order from here, just stick to StockX or depop..Version: 2.32.2

TrashBeen dealing with their customer service for over a month and when I finally got tired of dealing with them they threaten to suspend my account because they said I need to be professional, they didn’t answer anything they actually re directed our conversation like a 14 year old girl instead of dealing with my complaints I’ve boughten many pairs of shoes from them and now I’m treated like flaming trash good job at having THE WORST customer service possible! If you’re canadian or anywhere not in US don’t even bother they don’t care they use the worst shipping possible they hide fees I bought 190$ shoes and paid 78$ in fees and taxes that’s not the going rate on our taxes but keep lying to customers as you go forth. Complete garbage stay away.Version: 2.31.3

Fake shoes and crazy fees.They sent me fake Jordan’s on the 1st of September. I messaged them on the 4th about this. It’s the 29th and all I’ve received is generic emails. The only reason they sent me another generic email is because I opened about 20 ticket requests out of anger at the same time. They don’t care at all I’m telling you. PLUS I live in the uk and the fees were crazy so don’t even bother honestly. Worst company ever. I hope they go bankrupt..Version: 2.35.2

Horrible AppBought shoes that were listed for $350 and ended up having to pay over $700 for them when everything was said and done. Such a scam. Wish I never used this stupid app..Version: 2.29.3

Terrible app to use if your in CanadaI got 70$ duty fees on my vlone shirt.Version: 2.42.0

DisappointingOrdered a pair of used off white shoes at a great price. After 2 days my shoe was not shipped, so I contacted support to ask if they can contact the buyer to ship my order. The support team went ahead and cancelled my order, still waiting for a refund. This is disappointing, so terrible!.Version: 2.37.2

Change app logo backThe black logo is an actual eyesore, change it back and I’ll rate 5 stars.Version: 2.22.0

EXTREMELY EXPENSIVE HIDDEN FEESThe shoes i bought were $280. when i went to pick it up, i was charged $110. ridiculous..Version: 2.42.0

If your going to buy online use stockxLet me tell how bad the customer service is first of all. I have sent out multiple emails over a period of 2 weeks today is April 29th 2020 I still have not heard from them regarding an order I placed in March they are using the covid 19 as an excuse, so when you email support they send out an auto reply for a statement of covid 19 so no matter the subject line you put you will get the covid 19 auto reply nothing else that would answer your questions, because if they are the direct competitor to stockX they would be on they A game just like stockX is doing during these unprecedented times I will never use goat again in my life for the simple fact that customer service is straight trash and I have used stockX plenty of times before so I will continue to use stockX even with their new fees because I know I will get great customer service when I need it. So to anyone who wants to use goat be my guest I can’t tell you not to use just giving you my 2 cents but apparently others are having the same issues so let that sink in.Version: 2.29.3

Costumer Service ImprovementsI have bought multiple items from this company with no issue. I was recently trying to make a purchase and I kept receiving an error message. I called my bank and they assured me my information was correct and they could see that there was a 1 dollar charge. So I proceed to try again. To no avail, I went to look for a number to speak to customer service but there was not one. The only form of communication with this company is via email. I sent the email explaining the issue with a picture of the error message. This message was sent on the 24th of July. Today is now August 5 and I have messaged multiple times on the thread along with submitting a second request( which they recommend you not do, due to slowing down the response time Due to Covid) on the 30th of July. Both requests have yet to be resolved nor have I received and update. This is very unfortunate because I love this company, but costumer service has to be a bigger priority..Version: 2.33.3

MoneyGOAT needs to tell you what currency you are using. I live in Australia and bought new shoes that were $420 since when i made the account i said i was Australian i assume that the currency is in AUD so i just spent $700+ on some shoes that i did not know were that price! Please state what country the currency is!.Version: 2.16.3

HdjdhdkdI purchased a pair of shoes from Goat, because the size issues I asked to return the item, but the customer service won’t even relay me. Well, on the app it says they accept return but thats not true. After you send the request there is no more communication or what so ever. I recommend the company changes their name, goat? No even close..Version: 2.23.1

BadI buy Nike uptempo wheat from their app brand new it took me 1 week because of goat need to verify its authentic or not When I got the shoe I check the shoe I found a scratch in the back of left shoe and there a lot of glue around middle sole on both shoe it’s take them 3 days just to reply my email and the email they send me told me that they read my email and gonna email me back in 48 hr business day ok after wait 2 day they told me they gonna give me full refund in goat credit but it’s almost 2 week and at my first time buying from them already like this so I tell them that I already tired with this and I want my money back to my bank account and they say their policy they cannot return to my bank account because it’s already past 3 hr since the seller confirm they take the order well I buy brand new shoe I expect it’s perfect if not glue everywhere anywhere u go if u say brand new but have defect u should say it or write it in the app so the potential buyer can decide they want to buy it or not not like this U guys better think twice if u gonna buy it from them.Version: 1.15

ScamI bought a pair of Jordan 12 taxi's off of this app and they were fake. I'm not a hater or anything but I've trusted goat for years and have been buying shoes from this app constantly. But when they let one fake get through and I didn't even check for it to be authentic because goat has never sold me fakes before so I didn't really think too much about thinking they're fakes. It even came with an authentic verification from one of their employees and it was even hand signed. But now when I ask customer service for help they say they'll respond in 48 bunnies hits but it's been weeks and looks like I'm not getting my money back for fakes they sell. It's complete bs. Never buying from goat again. StockX from now on or flightclub. Every time I email the customer support about something else they will email back in about half an hour but every time I ask help for the fake Jordan 12 taxis I got from them. I never get an email back. I've emailed them about it the fakes and then they don't respond but when I ask for something else they respond quick. It's weird, I wonder why they do this..Version: 1.11.4

Shipping‼️People ordering in Canada, DHL will charge you $75 more for shipping than what it says in the payment review‼️🤬.Version: 2.27.4

CANADIANS BEWARE!!!If you are in CANADA I strongly suggest NOT BUYING on goat. The shipping is too much. I ordered 3 PAIRS of shoes and got charged a total of $292 just for SHIPPING. I contacted goat asking if they could change the shipping provider to usps instead of dhl and they didn’t do anything. Save your money and buy on kijiji or letgo..Version: 2.30.0

Good App, Bad ServiceApp layout is really good, purchasing a pair is really good. Only problem is after you purchase, there is no communication, they leave you in the dark. No updates such as arriving to them, been shipped already, nothing. Looking at delivery time 2-3 weeks from purchase if you live in the UK. Feel as if this app would do so much better if they focused a lot more on the UK...Version: 1.12.0

Shipping and customs fees are RIDICULOUSI love the way tge app is set up but for people outside the US (im in canada) the shippibg and customs fees almost cost the same amount as the shoe 🙄. Almost 100$ in customs fees and $40 for shipping which is crazy considering customs is not covered..Version: 2.29.3

New more like restored /goat credit?🙄Ordered the Air max 90 viotech original color way , was just 2 weeks ago called footlockers all around they all claimed they didn’t have them (even though footlocker owns this app)so I decided to go online couldn’t find them on the footlocker or Nike app so downloaded other shoe apps GOAT ,stadium goods and stock x looked at vids on all just to make sure they where legit an they past the test. so I decided to order a pair of the viotechs from Goat Ordered new shoes and express shipment they came pretty fast no complaints there. But when I opened the box my heart sank , one shoe was completely damaged on the front clearly visible and the other was leaning off center! I ordered brand new shoes and appeared they sent restored, so not even 15 min after getting them I’m returning them filing complaints etc. they take days to accept my return , no explanation as to how these passed a quality test and they won’t send you your money back you can only get goat credit (why would I continue to buy from you guys with a screw so badly) not only that 30 dollars was deducted from my credit for “shipping” because of there lazy screwup. Hopefully I can get sum in store somewhere because the other apps seem to be just as shady. Be safe people 💯.Version: 2.21.1

No New Zealand CurrencyWould give a zero stars. Currently looking for JR 4s, for a reasonable price and accessible. Goat was a good option but there is no New Zealand currency. Disappointed.Version: 2.31.1

Beware Not for UK customers. Lots of Fees and Taxes to pay.App works well. Lots of choice and access to resellers etc. However after you make your choice and receive your delivery you will also be hit with a big fat bill from DHL for customs duty (8%) + VAT(20%) + £11(discounted from £40) charged by DHL for customs clearance. They have a small sentence letting you know all duties and import taxes are not their responsibility but this is hidden in the small print. Very good app but this could turn a good deal into a rip off..Version: 2.31.2

BruhFr don’t buy i bought 313$ shoes and the customs were 122$ a waste fam don’t do it.Version: 2.31.3

Poor supportOrdered a item was refunded the shipping cost with no explanation and told it was put into storage. Still have not received item..Version: 2.43.4

Terrible Customer ServiceI gave GOAT 2 stars instead of 1 because I understand that the coronavirus is causing a lot of stress to businesses. I can also understand that there may be minor delays during this time. But my most recent GOAT order had a delay of over a month and then the order was cancelled. The worst part of this was the terrible customer service. I would email them and they would take weeks to respond. When the staff would finally respond, I would never get messages that were specific to my order, but very generic and unhelpful ones instead. Plus, my account had already been charged during this whole process, so I had paid for the shoes but was given no information on where they were. Since my order was cancelled by GOAT, I will now be getting a refund, but I wouldn’t be surprised if that takes a while to process. Long story short, I understand that businesses are going through difficult times right now, but this horrible ordeal with GOAT’s customer service is the reason that my recent order will be my first and last with GOAT..Version: 2.29.3

Don’t want to return the moneyYou have to buy obliged, they send things with super expensive DHL. I bought because they did not refund my money..Version: 2.43.4

Scammed...I ordered a pair of new size Men’s 7 ultra boosts from Goat. I’ve used goat for shoes in the past and always had great experiences, but not this time. I received not only a size 4 (wrong size), but one was also clearly used while the other shoe, brand new. Something so obvious to the naked eye, clearly no one actually checked the shoes. This was very disappointing. I reached out to GOAT customer service... Three days went by with no response. So I obviously sent in a return. They then charged me an extra $15 for return shipping on top of the $10 shipping to get the item to me. So I end up losing $25 because of a mistake this company promises won’t happen. When I received my money for the return, it was given to me in GOAT credit and I was not able to transfer the money back into my account. So I ended up losing about $200 because of a company that couldn’t do what they promised their buyers they would do. Still haven’t received an email back from them and am very upset that I am not out this money. Will never do business with them again..Version: 2.19.0

First and last time ordering from goatPaid £400+ for some sneaks 4 weeks ago and have had nothing but problems so far 🥰 seller failed to ship on time, couldn’t get a refund and now that they’re acc coming have to pay £140 for import tax without being told they were coming from outside of the EU 🤩 if u prioritise not being broke then stay well away 😌.Version: 2.39.1

Order never receivedThis app is useless. Ordered my product a month ago and never received it. I sent them an email and they give me useless reasons like, “it must be stuck on customs”. They don’t specify a date on when I receive it . Please never order here!.Version: 2.29.3

Worst app I’ve ever used (NEVER BUY FROM HERE)Ordered a pair of shoes through goat, first of all the shoe sized changed from uk to us, I tried to cancel my order immediately and it would not let me saying it’s been confirmed already, I then emailed them and they were extremely unhelpful saying nothing could be done, it also didn’t say where the shoes are coming from and I was then billed £80 import tax that I was never told I would have to pay, NEVER buy from this company they add extensive costs and you will waste your money.Version: 2.42.1

GOATTrainers from here are always authentic, however if you’re shopping outside the USA. You’ll have to pay duties on the package and this will make the prices significantly larger than other competitors. (You also won’t know exactly what you're paying on duties until you should receive it). Which in my eyes is very unfair, I ended up paying £50 on duty fees after buying trainers for £170 (costing £230) so in the end I got them for the price a shop retails these trainers at! Wasn’t too happy..Version: 2.31.3

Sold FakesDo not trust this app, they sold me fakes and I contacted them and they kept saying they were real and wouldn’t even offer me a refund. I showed them pictures and they kept saying they were real AND not used. The last thing I got from them were definitely used. I bought 5 pairs f shoes in the last month and I let them know I was very good customer for them and the best they could say to me was that it was real and not used and that all sales were final. I want my money back, I have spent a lot on shoes within the last month and a full refund is the only way I will continue to be a customer. I also asked to speak to someone who was important and had more power than the people that respond to the emails and they wouldn’t connect me with someone. Literally last week I was saying how much I preferred Goat over StockX and this definitely makes me want to shop at StockX more and on top o that they have clothes that they sell and the best part is they have refunded me my money the full amount when I had a problem. As of now until my problem is resolved I highly recommend to NOT buy from Goat, instead go to StockX. I would love to change my review to help the picture of Goat but as of now do not shop here..Version: 2.16.2

Great shoes, awful duty feesWould recommend finding another source to buy sneakers. Ordered a pair of jordan’s and the import cost was $172. Not Goats fault but they could use another company instead of DHL.Version: 2.29.3

DissapointedBought a pair of zebra yeezy’s for my brother for his birthday. Opened the box and noticed spaghetti sauce color spots on both shoes and one shoe had scraped off letters in the soal. These shoes were definitely not new. Also, when it arrived In Canada, I got destroyed by a 217$ charge for duties. Only star given was for fast shipping. Will definitely never buy from them ever. I was able to take off the sauce from the shoes with some cleaning products but when you pay 800$ you should never get this product quality..Version: 2.31.3

Horrible shippingI live in Canada, and in their website is said it’s 40$ for shipping, a lil too much, if u ask me. But whatever. The they decide to ship it by DHL, forcing you too pay extra 78$, making it a total of 118$ just for shipping, bruuuh💀.Version: 2.30.0

What has happened??I used to LOVE this company. It was better than the competition in many ways. Over the recent months there’s been a severe decrease in the quality and care of the people working. I’ve been shipped incorrect things. I’ve been told my shoes were missing things when they were not. Goat has even apologized and purchased the sneakers the first said were missing things. My biggest complaint here is how obvious it is that the people working for you have not even the slightest knowledge of sneakers. Especially those who are handling the tickets and online customer service. I used to love you guys. No your just headache after headache. You never notified us that we’d be charged tax. And then you ever so cautiously just add it to the bill. You don’t even show that it’s been added on the screen we have to physically scroll down to see that the total has changed. Step your game up. You used to treat us like family. Now we’re just customers. For anyone who made this far I have well over a 200 seller score. I use the app a lot. It’s sad that it’s changing the way it is..Version: 2.10.0

Awful- bewareBf and I have been using goat for a while. Over the last year everything had gone downhill. Ranging from issues of shoes not coming on time and sellers cancelling after over a week on multiple occasions. Being aware of the no return policy on used shoes we have always been very wary of purchasing used shoes. Photos are studied heavily and they need to be good photos. Purchased a pair of used Yeezy Turtledoves the other week for a steeper price because they looked almost new, possibly worn once or twice. There was very little wear in these photos. The shoes were clean, the outsole had paint still on them. Suede panel was black. Shoes came in and they are NOTHING like the images. They were dirty, been clearly used since the photos were posted (with no note in the post), the suede was a light green. Been a constant back and forth between bf and customer service just to hear about the no-return policy and being able to sell the shoes on goat. Even if he sold them, we’d be out $500 at least because of how much they’re worth in this condition and the cut goat will get from it. Will no longer be purchasing from this company. Don’t believe all the positive reviews because when something happens they will not help..Version: 2.27.2

Do not use outside of US!!These guys add their shipping as part of the customs price. You are NOT supposed to pay taxes on shipping. I paid $196 for a pair of shoes and am paying $92 for the duty’s and tax. These guys are ridiculous there is no reason to inflate the cost of the item and cost people more..Version: 2.43.1

GarbageWaste of time and money. could have ordered the shoes and got them much cheaper and faster anywhere else..Version: 1.11.4

Stay away from GOAT at all costs. Scammers.Sold a brand new, never even unlaced pair of Concord 11s. They didn’t pass their authentication “due to signs of wear”. They sent me pictures of them. They unlaced my shoes for the pics, but they still showed no signs of wear at all. From the date they ruled them no good, it took over one whole month for them to ship the shoes back to me. They take 1 week or more to respond to any inquiries, and they don’t care about the customer at all. They don’t listen to you. They just keep repeating the same thing over and over to you. Scammed me on my brand new shoes I sold, and they charged me to ship them back to me. The buyer most likely didn’t want to go through with the order anymore since the price went down after they purchased my ask, so GOAT screwed me over as the seller. Such a shady company, headache to work with, nonexistent customer service. I didn’t think any company could have worse CS than StockX, but GOAT far surpasses StockX in how bad they treat customers. Never selling or buying again on this ridiculous platform. AVOID AT ALL COSTS..Version: 2.43.4

I should have stuck with StockXPoor customer service!!!! GOAT is money hungry and could care less about its customers. I have ordered from GOAT 4 times but have had an issue with half of my orders. One order I received Seemed to have been worn although I order and paid for a shoe described as new/ unworn. The bottom of the shoe was dirty and scuff marks on the sides. They wanted me to send the shoe back and only give me a particular GOAT credit smh. My most recent order is what did it for me. I placed a bid and won and after a week of waiting for my shoes to arrive, I was informed that I would be receiving a refund due to the shoes not passing inspection. Some people would be fine with a refund but I wasn’t. I mean I had already been waiting over a week. And GOAT has this particular shoe in its own stock so why couldn’t they just replace it with one of theirs??? That’s what good customer service would do. Not give me back my money after 2 weeks? I could have bought the shoe else where in that time. Now I will not have the shoes for my photo shoot and GOAT could care less about how inconveniencing this was. I asked two different reps why couldn’t it be replaced. I never got a straight answer. I’m sure they keep the shoe from the seller. Or saw that my low bid won and decided to keep the shoe to sell it higher. I’m sure that’s what happened.Version: 2.33.3

Hidden feesShoes were fine. The problem was with the hidden fees. The price seemed brilliant at the time but then when I checked out I saw an additional £30 for shipping. However that wasn’t the problem because it was still cheaper than StockX at this point. When I got the email saying my shoes had been dispatched I was happy. About 30 minutes after I got that email however, I got another one saying I owed DHL £96 in import fees. When ordering the shoes I was not informed of this at all and I felt scammed. If you are from the UK then simply shop at other places as all the hidden fees from this company are just not worth it.Version: 2.27.4

Not worth it if you live outside the USOrdered a pair of deadstock shoes, they can with creases and laced. Response to the issue was quick however I’d only get a refund for the shoes, not the hundreds of dollars spent on import fees..Version: 2.44.0

Don’t use GoatPurchased an Item from here and would not recommend using this app. Sole reason is because when you purchase an item you do not know where the item is coming from. As a result once you have paid for the item and Shipping you also incur massive fees for dues and taxes which can cost you 100s of pounds. This is on top of your purchase price of your order..Version: 2.39.1

A good place to by shoesI bought supreme vans and they came with no problems shockingly fast, the app does glitch out when I’m looking at shoes a lot so I hope that they do something about it.Version: 2.42.0

Worst Customer Service!!I bought a few pairs of Air Jordan 1’s and placed them in Goat storage to resell them later at a higher price, and to also skip the whole shipping my shoes out to them for verification. To anyone thinking of placing their shoes in Goat storage, Do Not!!! My first two pairs sold without any issues, although I feel like Goat uses our stored shoes for their “instant ship” option and keeps the difference because there is no option to list your shoes at a higher price for having your shoes stored with them and you are always competing with other sellers who are shipping their shoes in for verification. Very smart on Goats ends! My last shoe that I had stored with them sold and it has been on hold for 72 hours now! They haven’t released my money or relisted my shoes for sale, this is ridiculous! Considering that I have my shoes consigned with them. I emailed their customer support and they haven’t been able to give me a straight up response about why they are holding my sale. If it is an issue with the buyer, that should be resolved between Goat and the buyer not me. Their customer service is the worst!.Version: 2.20.0

Don’t downloadWorst customer service ever- Do not recommend.Version: 2.29.3

Update your non-popular shoe list pleaseGoat won’t allow me to sell the Sonra brand shoe, that their competitor allows customers to buy and sell. Not to mention, every time I *try to sell* a KangaROOS shoe, they inform me I’ve sent the incorrect shoe size. Please, please, please update your shoe sizing chart list for all brands not named Jordan, Nike and adidas. I’ve seen your current size chart for KangaROOS, provided to me by a Goat customer service rep, and the sizing is incorrect for shoe sizes higher than a 10. I’ve lost plenty of sales because there’s no one with a brain at Goat who’ll double check the sizing chart when I complain. They’ll just continue to go by the size chart Goat supplied to them many moons ago. I’ve also recently sent links back to the customer service rep where they said they’ll forward the size chart lists over to the *support team*. But just like my Sonra request was denied, I’m sure this will come back null and void. It’s like pulling teeth. It’s horrible. Do better, Goat. It’s hard for me to keep rooting for you and telling others in the community you’re better than your competitors..Version: 2.42.0

DO NOT USE GOATOf all the times I’ve tried to buy shoes from GOAT, I’ve only had ONE successful transaction. And that’s only cause GOAT already had them in their storage. So one time, after buying shoes and not hearing anything for a week, the seller canceled the order and put the shoes back up for a huge markup. So after wasting all that time I had to go over to StockX and I got them without a hitch. Another time, a seller sent the wrong size of used shoes to GOAT when the shoes that were pictured were the correct size! I waited weeks until customer service notified me of this. Right now, I’ve been waiting a week for these shoes to ship after the seller had confirmed them, but now it’s showing that they’re unconfirmed. I already know I’m getting flaked yet again. It’s absolutely appalling that simply buying a pair of shoes has to be this difficult and irritating. Customer service has been little help, taking forever to update me on these situations on what’s going on. If you’re reading this, STAY AWAY FROM GOAT. The marketplace is full to the brim with flakers of every kind. Every purchase from StockX on the other hand went fine and the shoes got to me FAST. So I wholeheartedly recommend using StockX over GOAT. They may not have as great of a variety as GOAT, but you can rest easy knowing that you will surely get your shoes without any problem..Version: 2.19.0

TerribleThis app is one of the worst shoe apps out because it’s American based and you have to pay extra after the delivery too.Version: 2.30.0

Expensive and long time shippingIt’s worse and more expensive than StockX. StockX is not everything authentic as well. No sneaker apps are reliable. I am so disappointed about it. See you and I will delete it owing to poor purchasing experience of long time to wait and more extra fee..Version: 2.20.1

They love taking your moneyHad to cancel one sale because I was on vacation and got dinged 20 points in my profile rating (you get 2 points per sale, so i have to make 10 sales just to get back to my original standing), no understanding from customer service and because of this goat has been taking an extra 5% of my sales since then, resulting in a loss of a couple hundred dollars on the sales I’ve made since then. Switching to stockx....Version: 2.43.2

Consitent Poor ServiceBasically bought 2 pairs of shoes from Goat. 1st pair were fake OFF white unc which I had to pay import duties. Than has to pay the return shipping even it’s there fault. Customer service takes for ever to reply. Took at least 2 months to get approved to send back. Second pair I received were damaged and had scuffs marks everywhere. Again same thing had to ask to get them sent back. Being in Australia shipping shoes is $60 dollars a pair. Do they care? No compensation not even a refund. No you just get credit, which I used up thinking I would be done with this terrible excuse of an app. Than I use my credit only to have to spend more money again to send them back and still have credit. They have a lame policy, where basically as a consumer you are not looked after. Fakes and damages are coming through there app and yet they do not take responsibility for this. I’d love to give them a 0 for rating if it were possible. Stick to stockx at least if they mess up, you can get your money back..Version: 2.10.2

It’s AlrightEverything works perfect except when i try looking at used shoes, it doesn’t show the pictures and it freezes. i always have to refresh app and go back and find the shoe again. Also too many hidden fees..Version: 2.42.3

TerribleWhen you download the app all of your settings are defaulted to American settings which is ok until you buy a shoe and pay £30 shipping then a surprise fee of £100 for import tax because you shoe is coming from abroad. And returns are awful because when you item is in storage you can’t sell it I have been trying to sell one pair of shoes for 3 months and they have terrible customer service.Version: 2.39.1

No product, no follow-up to emails and no phone numberAfter purchasing an expensive pair of shoes from Goat, I noticed that the selling was never sending the shoes to goat for inspection. I opened a support ticket to ask for an update and estimate delay. They answered that if they were not going to get a tracking number from the seller by the end of the day, they would either find another seller or give me a full refund. A week later no news, I sent 5 more messages, all ignored, no tracking number from the seller, no information from them, no refund and absolutely no way to get in touch with them. 0/10..Version: 2.43.2

Import taxNot worth using of you are an international buyer. The import tax related is too high. If you had to return, you wouldn’t get the tax back and have to pay again if you ordered again. Imagine if you had ordered a fake pairs and had to pay the tax for for something that is worthless and wont get the tax back.Version: 2.21.1

Please Beware - Don’t Deserve 1 StarBeware .. The worst by far. I’m a seller and my most recent transaction with them was a complete disaster. First of all, it takes a week to get there, no problem. Then it’s stated that their authentication process is done by specialists. Which is a lie. Any fashion curator would know that Off White sneakers comes in only whole sizes. So, after waiting a few days I was told that they cancelled the order stating that I sent the wrong size shoe. I listed a (44) which is equivalent to a US (11) and I was told that I sent a 10.5 .. Really! You waited this long to tell me that. Insane! The customer service is pathetic. I reached out to them several times to see how they were going to clear up the matter and they stopped returning my messages and also told me that I had to pay for the return shipment. Really! Even though this was an error on your part. STAY AWAY and sell your items on another site. Great app functionality but everything else is poor from the customer service to the reliability guarantee. DISASTER - DISAPPOINTING - STAY AWAY.Version: 2.36.0

Hidden Fees to make the saleI put in an order for a $289 shoe with 14 dollar shipping. They changed the quoted shipping price from 14 to 41 dollars after i put in the order, and I just got hit with a 126 dollar customs fee. An order i expected to be $303 turned to over $450. I totally understand that customs and shipping are a part of the process, but my problem is two things. Firstly, GOAT completely lacks transparency in reporting these values to the customer, I dont even understand how my shipping price changed from 14 to 41. For customs, theres apparently an option to ask for a different delivery service to bring the price down, they dont inform you of this option. Basically, it seems like they want to make the price *look* as cheap as possible to make the sale. And to make it all worse, when I tried communicating this to customer service, they showed no understanding or willingness to help or understand or anything. AWFUL service, I do not recommend, especially to Canadian sneakerheads..Version: 2.24.0

Rip offI bought a pair of glow yeezy a and a pair of cloud yeezys. Both pairs did not fit. I paid for the “fast ship” I paid 290 for the cloud yeezys. When I returned them for the correct size they only gave me goat credit for 200 dollars. So I asked them where the other 90 went. Apparently that fast shipping you paid for to get them quicker is non refundable PLUS you have to pay for it again in order to exchange the shoe for the correct size. Complete rip off will never do buisness with GOAT ever again. So they took 200 from me just for shipping and I don’t even have a pair of shoes in my hand and I have 800 in GOAT credit from the shoes I have to pay another 200 in order to get the shoes on time. So 400 dollars JUST IN SHIPPING! Be careful spending the money on “instant ship” because if you get the shoe and it doesn’t fit and you want to exchange... you don’t get the money back. So when you exchange them you have to buy that “instant ship” all over again. But they don’t tell you that. I want all my money back. Oh and not to mention! Even when I paid for the instant ship it still took forever. Don’t reccommend buying from goat. Read the reviews for yourself. First and last time ever buying from GOAT the JOKE.Version: 2.21.3

100% not greatIf you don’t believe me go to they’re Facebook comments on any post. No returns of funds just refund in goatbucks. Not shipping included.Version: 2.31.3

Horrible Customer ServiceI recently sold a pair of shoes on Goat. The shoes were new, but for some reason had a white marking on the sole making it appear that I had worn them outdoors and lied about their condition. When they reviewed it, they identified the problem, labeled them to the buyer of the shoes as “used”, and said they’d send me pictures of the issue. I never received pictures and yet I was pestered to lower the price of my shoes to convince the buyer to follow through with the purchase. I asked why they wouldn’t tell me what the issue was and still didn’t get pictures. Again, they didn’t give me any reason as to why they said they were used. Finally, after asking for a third time, I got fed up and selected the option to not lower the price. Of course, the buyer being misinformed by Goat, decided not to buy the shoes. At this point I had the option to consign them, or have them returned. I chose to return them and they charged me $16 for shipping. This is absolutely ridiculous seeing as I wasn’t given any good option after they had already screwed me, on top of the fact that the original shipping was free on my end. Not only did they waste my time, but my money as well. I do not recommend selling through Goat because if there’s any problem that arises, I guarantee they will handle it horribly..Version: 2.6.2

0 customer serviceThey don’t even deserve one star. I’ve ordered a John geiger shoes from GOAT it was for $640. I’ve ordered size 11 and I received a size 10 in a size 11 box when I checked the shoes I immediately emailed them got a respond telling me they’ll check and let me know after 5 days and since then I’ve never received any email from them I’ve tried to email them 10 times and they just ignore my emails, don’t waste your money and time..Version: 2.37.0

Waste of time AND moneyI purchased some shoes from GOAT. They sent me shoes with a yellow sole, when the sole should’ve been white. Evidently whoever shipped out the order didn’t care or didn’t inspect what they were shipping. This was my first order with this company and I paid it through AfterPay. I have contacted GOAT so many times about trying to send them back and I got no response. It literally took 20 days to get an authorization to send the shoes back. Then I was authorized to get the credit once they receive the shoes back. I did not want to Credit I wanted to be refunded because I paid in installments. But today are fine, but I have to use GOATS credit because they don’t do refunds. I will never, ever, ever, ever, ever, ever, ever order from this company again. They have bad business practices and ever Denteley they do not do quality-control. I will gladly spend my 100+ dollars somewhere else. Before ordering please read the fine print before you order because they are very sneaky and tricky. Our use after pay all the time and have never ever ever had a problem until I ordered from this company. Please be very cautious. Try eBay or somewhere like that. I hate GOAT!!.Version: 2.20.1

Horrible Customer ServiceGOAT at this point is a major consignment company with many obvious competitors, so at this point the customer service should be held to a higher standard. It’s absolutely horrible. I’ve had situations where I would have a buyer, but couldn’t sell the sneaker (hitting sell would crash the app) because of an error with the app which wasn’t fixed until the app was updated hours later. You guys send out LATE email response messages hours later encouraging customers to do the regular old trouble shooting (restart your phone, Erase and re-download the app etc.) when the issues are within your app. The response time has been really bad. If not hours days later. The latest issue is sellers doing everything that is asked (shipping out on time etc.) and when it’s time to transfer their payments the app is not sending out verification codes. You don’t offer email verification and you can’t change or update the number without contacting GOAT via email and ironically enough, you guys are horrible at responding to emails in a timely matter. Definitely considering deleting the app once and for all. Issues are too common as of late and it’s a headache reaching out and receiving help or simply getting a response when there’s issues..Version: 2.20.0

DONT BUY IF IN THE UKI ordered a pair of air max just do it’s for £180 including shipping when the parcel arrived the delivery man said I had to pay an extra £84 on top of what I had already paid because of IMPORT VAT AND OR CUSTOM DUTY. I wasn’t told anything about this buy email or message nothing. I didn’t won’t to pay it so I wasn’t able to receive them so now they have the parcel on hold waiting for me to pay..Version: 2.2.0

Confirmed $80USD, charged $110USDWhen you use Apple Pay to confirm a purchase it displays your address, but it doesn’t change the shipping - I used Apple Pay and confirmed $70 for shoes and $10 for shipping, but then I got charged $110 because of international shipping. This is very misleading and if I didn’t have my bank app sending notifications of when I spend money I wouldn’t have known it was $110USD till it was too late to cancel. DO NOT recommend if you live outside of the USA unless you’re willing to spend on shipping.Version: 2.8.3

4 weeks still no item. ExpensiveIt's been 4 weeks & I still don't have my order. Tracking shows out for delivery for the last 4 days & still nothing. No response from Goat Customer support Prices are expensive. Better service & cheaper prices on Stockx. I've ordered 4 pairs of kicks from Stockx which were cheaper than Goat & all arrived with no issues I won't be using Goat again.Version: 1.15

Wouldn’t RecommendUsed this app to buy a pair of Yeezys, took £600+ from me then got told I was getting refund. Once month later still never got my money back or pair of Yeezys, been in touch with them numerous times and getting the same message back from them saying they’ve given me a refund..Version: 1.15

Shady ?I installed it because I'm a sneaker head and they kept appearing on my Instagram ads so I figured why not give it a shot. Firstly this is an American based app so what I thought was a decent deal turned out to be in US. Not even including shipping. I couldn't even see the shoes without it taking me almost straight to check out, I'm just supposed to assume someone will send me a pair of legit shoes for all this money I'm spending ? Come on guys, your app barely has any reviews..Version: 1.11.4

Data Breach + RobberyI was ROBBED over $500 on GOAT, and GOAT blacklisted me. I take myself a credible seller & buyer with a 106 pt seller rating. Being just an average sneaker head, Goat had been my go-to platform for shoe trading. I didn’t always cash out immediately after sales in case I found something I want to buy with points. But that turned to a massive regret about two weeks ago, when I found in my account an over $500 worth delivered order, not placed by me. I quickly let Goat know what happened and asked for help through submitting a request—the only way of contact they offer. After a day or two, a representative replied and said she escalated the ticket and I should receive an update within 48 business hours at the latest. I NEVER received any update after that. I tried to reply to the email thread (as they suggested), and submitted another two requests to their “24/7,” “always here to help” customer support. Both in vain. I didn’t even receive a petting on the back like I did the first time. I will continual to try reach them out, while making myself aware the fact that the platform I trusted doesn’t give a shoot. My advice: if you don’t want to risk your money and your precious shoes, stay away from Goat..Version: 2.43.2

NOThe shoes were 140$ so i get to checkout and all of a sudden shipping is now $45. So i decide to pay the shipping. It takes 2 1/2 weeks to get ready to be picked up by DHL express. I’m waiting for the shoe then i get a call from DHL saying i owe $80 in “fees” and if I don’t pay they won’t send them to me. I pay the $80 more so then i’ve payed $125 in fees for only $140 shoes. To top it of my shoes were supposed to be here yesterday and i needed to sign for them. So i stayed home all day waiting AND THEY NEVER SHOWED UP. Now it say “delivery day unavailable”. Absolutely horrible shipping prices, hidden fees, takes forever, not accurate times, and terrible customer service..Version: 2.30.0

BruhBruh. Package was promised in 7-10 days. At the time I ordered the shoes there was no closures or delays due to Coronavirus. Their FAQ at the time of the order said they were open for business. I even triple checked after I ordered my shoes if they were open, and was told by Nia they were indeed open. The day after nia told me they were open, I received an email from GOAT saying my package was delayed. Annelyn, then told me that they were trying to find someone near me who could get me my shoes. It has now been 9 business days, and they just found a new seller, and it hasn’t even been sent to GOAT. Felt misled, and was very upset I paid this much in taxes and shipping just to have trash service. Never ordering from GOAT again. UPDATE: it’s now been 13 business days since my order. I have emailed 5 different people and all have given me the same generic response about delays. The hilarious thing is my friend, who is a seller on GOAT, shipped shows on the 30th of March, and they got to the buyer by the 8th of April. So obviously they are lying about delays. I tried to be courteous in the beginning, but I’m absolutely floored with my experience and the customer service at GOAT. STAY AWAY FROM GOAT IF YOU WISH TO BUY SHOES..Version: 2.29.1

Import tax!!They do not specify that you have to pay for import tax whilst you are buying the shoes, I wanted to buy revenge x storms and had to pay £33 shipping on top of the price of the shoes, after that once they had been shipped I got a notification that I have to pay an additional £55 as import tax!! So unfair keeping in mind that I am a 15 year old tryna buy a pair of shoes that I’ve always wanted and then get told I have to pay well over the amount I was told prior to buying them. 👿😭.Version: 2.31.3

Nice UI but when you start using it, it’s pretty badly madeIt has trouble accepting addresses, gives strange error messages and is picky with phone numbers. Support is slow to respond, and you get a lot of notifications which are great but then you go to the app and nothing: you have to check your email for the information..Version: 2.14.2

Waste of timeThis whole scam is a waste of time when you can agree a price and then not have an order fulfilled. Ruined my birthday, as my wife had organised a pair of sneakers I really wanted through the app and it ‘couldn’t be fulfilled.’ Saw the shoes go back up with an extra $100 on the price tag. Don’t waste your time..Version: 2.39.1

“No return policy” allows sellers to sell inaccurately described shoes at buyers expense.I have had several issues with this “company” and how they “verify” shoes, but because I can find shoes on this app cheaper than I can on stockx, I still utilize it. My biggest issue and their biggest flaw is GOAT does not hold the seller accountable for inaccurately described shoes. Bought a pair of used shoes which, based on the pictures, merited a higher than usual price tag. However when I received the shoes, there is a very visible scuff which has lifted the leather and taken the dye off, over an inch long. This flaw was not shown or mentioned in the sellers description. Sent email to GOAT. They come back nearly 4 days later and tell me tough cookies because their “verifiers” verified the shoes meet the sellers description and passed.. I said no, no to that because I actually take screen shots of every post of used shoes I buy as backup to any claims such as this. But none the less because of that and their “no return” clause, I am stuck with a pair of damaged shoes.. be aware, they do not hold bad sellers accountable..Version: 2.18.0

Extra charges not made clearI ordered shoes from the US to the UK, paid £140, when they arrived they came through FedEx, and a week later I get a letter saying I owe FedEx £40, bare in mind I paid Goat for “delivery charges” in the initial order £30. What was my £30 used for? The seller shipped them in a box to Goat, so I assume Goat posted my shoes to me from their HQ. Why is it then upon me to face extra charges that were stated NOWHERE when buying the shoes, it should be made as clear as daylight that I’ll have to pay extra to FedEx after delivery. Needless to say I got in touch with customer service which was a farce but they were rude about it, shutting every ticket after one copy and pasted reply. Deleted the app as soon as the whole farce was over, I ended up having to pay the £40 to FedEx. Avoid unless you want to feel scammed..Version: 2.23.2

BE CAREFUL WHEN YOU BUY FROM GOATI bought this pair of shoes for $700 everything was fine till’ a week passed and then they ask me to pay $237 for import/ delivery fees, I end up spending almost 1k, really disappointing tbh.Version: 2.43.4

No Goats for saleSearched for Boer and Nubian and both turned up zero results. All I see is running shoes. :(.Version: 1.11.4

Worst customer serviceHands down worst customer service of any site do yourself a favor and use stockx.Version: 2.42.1

Do not shop with GOATI ordered a pair of shoes just over two weeks ago, Jordan Tinker 3’s, and they were “delivered to goat” within days. And that’s where they have remained for two weeks. I contacted customer service to ask what the hold up was and they proceeded to tell me that somebody in the shipping department would reach out to me within 48 hours. Whatever right? I just figured I’d wait it out and see what the fuss is about. Well 4 days passed and I hadn’t heard anything back (I’m not sure what kind of time schedule these folks run on but it’s not accurate) and I was slightly flustered so I may have said a few “French” words in my little message to them. They got back to me within 13 hours and told me to watch my language and that somebody would reach out to me in 48 hours, that there was a “craftsmanship defect” in my order. They give you no information and there’s no physical phone number to call. I’m sure I will wait at least a month if not more on my shoes (that’s IF I ever get them) take your business elsewhere. This app is a joke. No clue how these people run a business..Version: 2.0.1

Room for improvementThe app is nowhere near as intuitive or well designed as that of a rival whose name begins with ‘S’ and ends with ‘X’. I often have to tap UI elements two or three times before they work. Also, although I’ve set my local currency (GBP), it still shows USD in many places. Lastly - not related to the app directly - 2.9% PayPal withdrawal fee is obscene..Version: 2.42.0

BEWARE If you like being treated as a valued customer…this app is NOT for you!!!I’ve been a seller and an occasional buyer on GOAT for about a year. They consistently have some of the worst customer service. There’s no phone support, so you’re always depending on them replying to your email inquiry. They take forever to respond (pre and post Covid). When I finally do get a response, the reps have no problem solving skills or ability to resolve any issues brought to their attention. Sometimes I wonder whether or not they even read what is written as their responses have nothing to do with the email I sent. I have tried really hard to stay with them because I’ve been able to sell sneakers with them quite easily … but the minute I need to make contact for help it’s a disaster. I finally had to pull all my sneakers I was selling and am looking for another option. You would think that paying such expensive fees, sellers and buyer would be provided with quality service, this is not the case with them. They do not value their sellers or buyer. Would love recommendations of other apps?!?.Version: 2.30.0

Incorrect SKUWe sent requests to correct an incorrect Converse SKU 169225F and received no response. StockX made the same mistake in the beginning but they could find and fix the issue..Version: 2.43.4

Insane customs chargesIf you’re in the Uk, BUY FROM STOCK X! they’re completely clear with their customs charges and they’re included in the price where as if you buy a pair of shoes worth $60 from here you will pay a huge amount for the shoe and a HUGE amount for import duties (an extra £50 for me!) it’s not worth it and stock X is far better. They won’t refund or cancel an order either. Awful..Version: 2.21.3

Scammers!!!!! Thieves!!!I have been fighting with goat to give me my refund for over 6 months!!!! Goat sent a pair of Yeezy blue tints that were supposed to be dead stock but the soles were yellowed very badly so of course I sent them back because for one that’s not what I paid for and for two I paid $500. After two months of sending email after email and never getting any answers as to when I would receive my Goat credit I finally contacted my credit card company and filed a dispute. Three days later I have my goat credit. Convenient right?! But now they send me an email stating that my account will be disabled due to filling a dispute. So they gave me the goat credit just to not let me use it. It has now been over 6 months and I’m still fighting with them. I hope this company burns in hell and chokes to death on a hard 🍆on their way there. I’ve never been scammed like this from an actual company before. And I wondered how they were getting away with stuff like this? My suggestion is to just stay away from this place do you don’t get your hard earned money stolen from you and if they already have then contact your bank, credit card company, and the Better Business Bureau..Version: 2.35.2

ScamI bought $980 pair of shoes for my daughter and when they arrived they where to tight so I returned them she only put them on to see if they fit she didn’t walk in them just like you would in any store When I returned them they said that they where worn so I said yes she tried it on to see if they fit then they said yes because you tried them on to see if they fit that means they are warn so we can’t refund you What a joke how are people meant to see if they fit without trying them on Had no reply from them just the TC Will never use this company again Mark.Version: 2.43.4

You can’t be the G.O.A.T. if you allow this to happen.I ordered a pair of Jordan 4 infrared that were listed as “New” and “In the box”. When I ordered them, I received a notification stating that they were being sent to be verified before being sent to me. When I received them, there was a card in the box that appeared to indicate that they had been inspected. When I pulled the shoes out the box to try them on, I noticed that the shoes had been worn. The shoes had been cleaned up really well, but is was obvious that the shoes had been worn several times. I found it extremely disappointing that the person reviewing the shoes didn’t catch the obvious flaws in the shoes before they were sent to me. To make matters worse, instead of giving me a full refund, I was only giving GOAT credit. When i asked the customer care agent what would be done to prevent the same thing again, they never responded to my question. This means that I am potentially going to have to deal with the same issue with the next pair of shoes I am forced to get from them because it is obvious that the inspectors they employ either don’t take their responsibility seriously, or simply don’t know what they are doing. If and when they get me a pair of shoes that haven’t been previously worn, I won’t spend anymore money with this company. (Can’t call you the GOAT when you do business like this.).Version: 2.38.1

Too much extra feeSaw a pair of $100 shoe available for 170, ok. I can afford that. Extra $42 handling fee, fine. Another $66 customs fee, so I spent $300 for a $100 pair of shoe. Yay.Version: 2.31.3


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