AW Touchpoint App Positive ReviewsAmerican Well

AW Touchpoint Positive Reviews

4.5
4.54676 star

Total 34 Positive Reviews

AW Touchpoint App User Positive Comments 2024

AW Touchpoint app received 34 positive comments and reviews by users. Can you share your positive thoughts about aw touchpoint?

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AW Touchpoint for Positive User Reviews

Good function and doesn’t take up too much spaceMuch better than the non download app.Version: 22.07.0

Very easy to use!Just downloaded the app, waited for the text to come through, clicked on the link and was ready to go. Nothing extra had to be done. Simplest telehealth appt thus far and I’ve helped with a lot of them being a SNF social worker..Version: 21.10.0

Video visitDr. George Hajjar is the best Oncologist I have ever met, yes he’s the only one I ever met. But I’m sure he is, he genuinely really cares about his patients. I can’t thank him enough except to live a long life to prove to him that his treatments that he chooses for me work..Version: 21.04.0

Good app some bugsThe app has some issues where when vertical or horizontal sometimes patient picture can be lost for provider.Version: 22.01.0

Dr McCammonFor our limited technical skills this telehealth visit went well and with our 4 hour distance from UAB very efficient. The phones calls from me to UAB about set up were comforting and people answering my questions were very helpful and reassuring..Version: 22.07.0

Online AppointmentI really enjoyed the new way to see the doctor in case there wasn’t any available appointments in person. I recommend this for small cases like a cough or slight symptoms. Anything else one would have to go to the ER.. I had a wonderful experience. Would definitely do again if needed. The doctor was very nice and courteous..Version: 23.01.1

Dr telephone appointmentThis helped us so very much & I would Love to continue with this way in future, moms going on 92 & it’s very difficult to transport by vehicle/ Dr McMichael was wonderful as always, it worked perfectly, also nurse Angela with all necessary questions was excellent as well - thank you & God Blessed🙏.Version: 23.01.1

Virtual visitI loved the visit. I was in the comfort of my own home. Dr Kupersmith made the visit very thorough. I don’t suggest this for anyone who is not feeling well or has symptoms you should see the dr in person because he has the tools that could help you or go right to the emergency room otherwise this is a good method to discuss what you are feeling in the privacy of your own home. But once again please do not use this in place of a need for a dr or hospital ..Version: 21.02.0

Simple and easy to use!I am a Severe Trumatic Brain Injury survivor and I don’t drive. Today was my first time needing to use this app. This app allowed me to have a virtual meeting with my doctor to talk about getting a referral. I simply had to click the link and type my name. Then I was face-to-face with my doctor! This was a great way to meet and connect with my doctor. I highly recommend this app..Version: 21.02.0

Outstanding ServiceWhat a wonderful experience, being my first time. The Team was patient and supportive, while I struggled with getting the link connected. Great job! Exceptional support!.Version: 22.01.0

To glenThat is the best glen I ever had I just love her with my heart she is really good nice caring loving I just don’t know what else to say about her she just to sweet she is someone to keep my lady friend love you glen 🥰🥰🥰🥰❤️❤️❤️🌟🌟🌟🌟🌟.Version: 22.04.0

CommunicationThe communication was very good as far as audible however I could not see my healthcare provider but she could see me which made the session functionable. Also, I was signed on and did not hear from her for over 30 minutes until I called back and apparently there was a break in the communication. FYI.Version: 22.01.0

PatientOver the last couple of years video calls have worked well for me. We have had Covid and since prople aren’t getting vaccinated I think it will be a while that I would prefer video visits. This was the easiest program to use for me. It would t let me tap a star so I give it a 5. 1Sleepless in SLC.Version: 21.11.0

Hope GiverOur family doesn’t have words enough on what it has meant to see our dad and for my dad to have the ability to hear us, see us earlier when we had to leave him at the hospital by himself. Especially went he went into ICU. Given us hope, believe it gives dad hope to not only hear us but to hear how prayers are going up for him..Version: 21.06.0

UsageI was a little worried up on my first video visit. But after exploring just a little bit I found it was not that hard. It was actually a very nice visit with my doctor and all went well. This is kind of a incredible way to communicate in these weird troubling times.Version: 22.02.0

1st Time use of touch pointUsed touchpoint for the first time today. First tried it from a text link. Had problems with sound quality that way. Went and got the App and sound was greatly improved and logging into the call was easy..Version: 21.11.0

Easy to use!Communication and video were both very clear!.Version: 22.02.0

SmoothEverything went smoothly. The fact that the doctor can send a text when they’re ready and then that can start the video conferencing makes it seem almost as simple as Google Duo, but with a much better privacy profile..Version: 20.10.0

Excellent care by Dr GrayDr Dona Gray amazed me with such great care for my son. My son has multiple health problems since he was diagnosed with Covid and is now diabetic. We felt like his condition was declining but Dr Gray gave us the confidence and security we needed and with her medical expertise, my son may come off insulin totally! Thank you so much.Version: 22.04.0

Susan JThe video doctor appointment has been a godsend for me. I live in a rural area 2 hours south of the city where my physicians are . My physician Dr C Weinberg is truly wonderful she’s kind and attentive listens to all your concerns . Thank you much.Version: 21.01.0

Sleep ClinicThis method of communicating with my Health Team is super, especially during COVID. I wouldn't have it any other way as it is easy and simple enough for me and others to navigate. Thank you for this service, Debra.Version: 21.06.0

PerfectI had a very very important video call for my doctor regarding my Transplant and everything went completely perfectly no hiccups no delay. I couldn’t have asked for a better experience..Version: 22.04.0

First Successful ExperienceYAY! This was an excellent audio as well as visual quality appointment. Which is a great relief after 3 dreadful appointments with different providers in same provider network using this AmWell/ Avisia this week alone. I haven’t had trouble using it and I was visible as well as heard by my doctor, however the doctors were confused on audio and visual issues!.Version: 21.11.0

Video callSo much better than having to wait til end of February to be seen 🙌Julie is fantastic to work with you and work you in if at all possible.Version: 22.06.0

ITIt has been a couple of years since trying to do a conference call and I had nothing but problems with the system so gave up. This time the problem was with getting the right download. The one I was sent twice I had to have a secret password. Didn’t have one. Finally found someone that gave me the right download. After that my appointment went well. I love seeing Dr Tao’s beautiful smile..Version: 22.05.0

Fast and easyMuch better than other apps including FaceTime etc..Version: 21.11.0

Thank you AW Touchpoint and Fish Memorial HospitalSuch an awesome technology to be able to use and visit virtually with special friends and family. Thanks to the staff for allowing us to have this special time. ❤️.Version: 21.08.10

Today’s Telehealth AppointmentAll went well. Good audio, much improved over last time! Good picture and outstanding interview with Dr. Andrew Duxbury and his associate! Appreciate my health care team at UAB. Marilyn Greely.Version: 22.07.0

ÁngelI enjoy my class today because she was a very kind young lady that was so sweet and patient with me cause as we get older we get slower and forgetful and yet she was so gentle like we older folks like to be treated thank you for having her there ..Version: 22.07.0

Easy to useThis app has been one of the easiest to use. Since COVID I have used several video chat apps, and this one connect in the 1st time I had to use it. The doctor’s office and I didn’t lose communication at all. It worked perfectly in my opinion..Version: 22.04.0

Easy to manage. Would recommend highly!Simple and easy to access. Great video and audio quality. Immediate connection!.Version: 21.01.0

ReviewBeginning with the welcoming staff (calls appointment etc)they are mostly courteous, kind, and efficient). The Doctor and ancillary are wonderful Thank you for the opportunity to use the telehealth system.Version: 20.10.0

Virtual visitVery clear video and audio connection. User friendly. Best option when not feeling well, but still need to “see” you doctor..Version: 21.01.0

Best Doctor in UtahShannon Harding your the best. I couldn’t go on with life without you to tell you the truth you have stood by my side listen to me complain and cried, laughed, gave me some really good advice. you never criticize me you never blamed me you never made me feel like it was my fault. And if it was you put it into words that would make sense to me so I would understand things better. You would give me good referrals when you couldn’t help me and I thank you for that you’re the best and so are the staff member. Thank you to all of you. 🥰😀😊 Melanie.Version: 20.11.0


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