AW Touchpoint Negative Reviews

AW Touchpoint App Complaints & User Negative Comments 2024

AW Touchpoint app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using AW Touchpoint? Can you share your negative thoughts about aw touchpoint?

AW Touchpoint for Negative User Reviews

✓ Obnoxious and buggy.When connecting, the first thing this app does is crank the phone volume all the way up without permission and play a super loud ring tone. My ears are still ringing. The call disconnected over and over. I have a clean internet connection and have been on video conferences all day, so I doubt it’s me. When the connection dropped, there was no option to reconnect. I had to dig the link back out of my email and fill out the contact info again. It dropped over and over. My provider eventually called me on the phone and we had to proceeded without video. Terrible user experience all around..0xf00fVersion: 20.03.0

✓ Connection unstableEven though the mic and camera and speaker checked out in the test, when it was actually time for the call, there was no sound for either party. We had to disconnect and reconnect. Nice idea, but still needs some work..Frenchfries💛💛💛4lifeVersion: 22.06.0

✓ Super glitchy??? Huge waste of time!I was trying to talk to my doctor about my newborn, but the call kept getting disconnected so many times that I ended up having to just mobile call them. I do not have this problem with other video calling apps, and my WiFi is perfectly fine. It’s definitely not worth the download!!.Adidas0018Version: 20.03.0

✓ Will not work on iPadI downloaded this app for an appointment with my dr. We did a trial run before the appointment and it won’t allow me to access the microphone or camera. Those options aren’t there in the settings. However, I have the app on my iPhone and it works fine. I don’t understand why there is a difference. Very frustrating and it looks like I’m not the only one having issues with this app..AUramtamVersion: 20.03.0

✓ Most Frustrating App got TelehealthI have had to use this app at request of my physicians for 6 Telehealth appointments. There was a connection problem each and every time inspite of the pre appointment microphone/camera/speaker system check. The only thing functional is the precheck. Actual calls required 3-4 restarts for proper connection. Lose an average of 20 minutes that will be billed to my insurance provider for patient contact time..ASM_MJKVersion: 20.03.0

✓ Okay implementationWe use this integrated with Cerner. Can you please allow the system to send alerts to the provider even if they’re logged in elsewhere? I get notified of my first patient of the session, but then none after that..DrCodyVersion: 21.07.0

✓ FailI got the text from my provider as expected. Clicked on the link to connect, I could see my provider and she could see me but my microphone was muted (had a line through it). I could click on the icon but it wouldn’t unmute. I tried to edit the settings in the app but it asked for a ‘community PIN’ to access, which I didn’t have. My iPhone microphone was not muted so it was in the app. Totally unusable. Provider called me to conduct visit..428parVersion: 20.03.0

✓ Connection horribleThe software is far from optimized because even with a 500mbps connection speed it still give a warning that there is poor wifi connection. My guess is it is too busy collecting private information in the background to sell to third parties instead of allowing for optimal video performance much like websites that use too many cookies for advertisers in the background and take forever to load a page..The AU AlumVersion: 21.04.0

✓ Made for iPhone?I downloaded the app at the request of my Dr office. While getting it set up, I could see the woman I was speaking with but I could not hear her. She ended up calling me and said she could hear me just fine. There was nothing wrong with the volume settings on my end of the phone. I see from another review someone else had the same issue with their iPhone. Is this an iPhone/android issue or is this a bug? I NEED this app to work!.BreezyRte66Version: 20.03.0

✓ DangerousUnfortunately the part of my day I dread the most today is not being able to contact or effectively communicate with the dr on call for my patient. Yesterday I selected one provider and Touchpoint contacted another. I have to log on two or three times, single sign on isn’t working... Please contact Hospitals who use your service and help before someone gets hurt and or they dump your app!.Idle brain cellsVersion: 20.08.0

✓ Worst video solution everI waited for the Dr to join the call for a good while, not the apps fault, but the level of static and white noise the app puts out while waiting is crazy. Most importantly I can’t understand why the app has a 2-3 second lag in the audio so you and your Dr are constantly talking over each other. Very frustrating app to use. I do video calls all day for work and this app is the worst video experience I have had so far..These Dogs are Barkin'Version: 20.11.0

✓ GlitchyThe app kept disconnecting my video calls over and over. I have clean internet connection, never had a problem with other video call apps before. Please consider working on keeping a stable connection during video calls as we all know right now is a very difficult/different time period in the world. Many people need these calls for doctor appointments & many other important occasions that are to be attended..ShmyizerVersion: 20.03.0

✓ The worstI logged in and was put into the waiting room 10 min later I received a call from the office saying the doctor was on the call. They sent me another link. I filled in the information at least 3 times. I was asked to allow access to the microphone and was told to go to settings but was not sent to my settings where that permission is. I finally just spoke to my doctor on the phone. This is the worst telemedicine platform I’ve used..GratefulDaveFanVersion: 21.04.0

✓ FrustratingI got this app at the request of my doctor’s office. However, we will never use this app again. Apparently my doctor also hates this app but her office is pushing this app to their patients. After many frustrating attempts to connect to each other, she told us to use another teleconference platform as a plan b, which worked like a charm. We offered to try another attempt using this service but my doctor had given up on this app and was just done. She refused to use this again and immediately told us about the other platform. THAT’S how bad it is to use this app..Iluvgames5103Version: 20.04.1

✓ Not good for real time communicatingI work in home health so rapid communication is often very important when I’m out in the field. Typically I will have a message alert but not have access to new messages for minutes to hours. Sometimes I need to log out and log back in just to access new and potentially urgent messages. Not good and quite frustrating. System is glitchy.OTSharonVersion: 21.02.0

AW Touchpoint works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AW Touchpoint.