Duke Health Anywhere Negative Reviews

Duke Health Anywhere App Complaints & User Negative Comments 2024

Duke Health Anywhere app received 6 complaints, negative comments and reviews by users. Have you ever had a bad experience using Duke Health Anywhere? Can you share your negative thoughts about duke health anywhere?

Duke Health Anywhere for Negative User Reviews

✓ Doctor didn’t send the prescription and I broke quarantine to get itI waited 2 hours (because one doctor left while I had been waiting in line for over an hour and they sent me to the back of line for the next doctor) and when I finally met with a doctor, she forgot to send the prescription. Now that I am at the pharmacy, I am calling to get support and the wait time is aprox 60 minutes to speak with someone. Very bad operations and logistics.Sergio123aaaVersion: 11.4.301

✓ App works fine, providers aren’t greatThe app worked really well and the service desk support was great. The provider service wasn’t great. The provider I worked with didn’t send any follow-up information nor did they submit the Rx in a timely manner. There is no way to contact a provider directly to inquire about issues, either. You have to call a service desk, they have to submit a ticket, and you’re at the mercy of a provider to respond in a timely way. This would be a better program if checks were put in place to ensure providers completed all tasks for one patient prior to seeing others..Sweettator20Version: 12.0.806

✓ HORRIBLE!! Don’t waste your time!After waiting OVER 4 hours for the “first available” doctor I am finally “next patient”. But after waiting an hour and a half as the “next” patient I find out by researching online that my doctor has apparently left for today and just left me sitting and waiting. Not a single message, no transfer to another doctor NOTHING!! Wonder if I left this here if when she bothers to show up for work she will find me still waiting. Reading reviews one discovers that you can wait several hours and then get dumped to the back of another line when the doctor you are waiting for up and leaves. Wow!! Not a way to run a business! Won’t bother to be back since Duke doesn’t seem to actually care about patients..NcmuummVersion: 11.4.301

✓ Frustrating waitA few nights ago, I tried for 4 hours to see a doctor via the app, but the app kept closing out on me. Several times, I was next in line to see a doctor when it closed out, and when I got back in, I was back at the end of the line for whomever was next available. I finally cancelled the “appointment,” and had a smooth experience on the website the next morning. I love the concept of the app, and hope the reliability improves with time! (8plus iPhone user).Dukefan86Version: 12.0.627

✓ Charged and never saw anyoneThey charged me $20 when I waited 3 hours and Dr Sapna decided to log off when my turn was up. Please do not use this APP! Use mychart this APP is flawed.Robbi411Version: 11.5.700

✓ App linksApp needs to link already established records within system, doctor had to ask many questions not available.Ramjetus51Version: 12.0.627

Duke Health Anywhere works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Duke Health Anywhere.