American Well For Clinicians Negative Reviews

American Well for Clinicians App Complaints & User Negative Comments 2024

American Well for Clinicians app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using American Well for Clinicians? Can you share your negative thoughts about american well for clinicians?

American Well for Clinicians for Negative User Reviews

✓ Continuous connection issuesI get the circular “wait” signal when logging in with a patient waiting and the screen is frozen/locked. Only option is to restart, which I sometimes do 7-10 times before it randomly works or I get a call from NOC as to why I have not seen the patient yet. Re-install, phone restart, force quitting other apps makes no difference. Easily the most frustrating part of being a provider. Please put more priority on fixing this..MooremgVersion: 12.0.1301

✓ Crashes oftenThis app is terrible! It does not work consistently, making it virtually impossible to plan appointments with patients. Tech-support has poor follow-through with resolving reported issues..Dr.A-BVersion: 9.0.013

✓ Does not workWay too many issues.AmitParikhVersion: 12.12.200

✓ Only some appointments show up on the calendarIt would be SUPER helpful if the scheduler worked across ALL platforms. As it is, a lot of my appointments don’t show up in my calendar..Snoopy.freak71Version: 12.4.000

✓ Service not availableCan’t even get the application to login. Can get on through the chrome extension just fine but this app doesn’t work..KernalzeroVersion: 11.0.002

✓ Worst appAlways crashes, extremely unreliable.NicoleB317Version: 12.0.902

✓ TerribleCrashes every time I logo in. I have to re open it like five times. I have a new iPhone X with updated software. This would be a great app for us docs if it could work. Please fix this guys.TheguytheguymisterguyVersion: 10.0.200

✓ The Worst App!!!Always freezing up. Cant see patients ever. Works 1/20 times.GadgetCapeCodVersion: 12.0.1301

✓ DefectiveThe app Logs out continuously requiring multiple relogins most of which fail. Lost hours trying to connect. Reported the issue to amwell multiple times but they do not seem to care..DrIlicVersion: 12.12.200

✓ Keeps crashing/disconnecting!So frustrating! When it connects right it’s great! But most times it disconnects from other platforms for no apparent reason..😎biker😎Version: 10.1.100

✓ Video will not connectClicking on connect to patient from waiting room only brings up spinning wheel and ends visit after 5 minutes with no screen to call the patient. The tech department seems to have no clue. They send a troubleshooting guide meant for computers..DrgwiscVersion: 12.0.201

✓ Watch sync failedAugust 2017. Used the haptic feedback for 4 months without issue. Now I cannot get the app to display on the watch..EndodocVersion: 9.3.103

✓ Constant problems with this appGet the circular spinning “wait” signal constantly. Sometimes it actually logs me on, sometimes not. Completely unreliable app even after updating. If I relied on this app to see patients, Id never be able to see patients. Fix this, please..Helping ProfVersion: 11.4.014

✓ App needs improvementThe app will only allow me to be set up under one account which prevents me from having an accurate view of my calendar and scheduled appointments. There should be a way to sign in and have access to each platform on AmWell just like one would on the web app..Sunshine21911Version: 12.9.101

✓ Very buggyVery buggy. Sometimes logs in and sometimes not. Freezes frequently..Mbe1981Version: 12.0.902

✓ Not only is the app terrible, Amwell doesn’t pay on time - run!Beyond the app being slow, counterintuitive, and just generally bad - Amwell will screw up your monthly direct deposit and tell you oh so gently they’ll be happy to fix it *next month*. Have fun paying your bills! Good luck!.El_presidente720Version: 12.12.000

✓ Dr. RyanThis app is terrible, it’s refuses to open and always crashes..SldmflspmwlVersion: 11.3.203

✓ Needs workCan’t even get the app to download on my iPhone X.WeirthVersion: 11.2.104

✓ Need to update the appKeep crashing, difficult to login even with a good signals of your network service.Saddo khanVersion: 11.2.104

✓ Very unreliableApp all of a sudden stopped working on my iPhone 14. Can log in but can’t see any of my scheduled appointments on my calendar and some buttons don’t function. App still works on my iPhone 12 just fine..Wolfgang139Version: 12.12.200

American Well for Clinicians works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact American Well for Clinicians.