- 92.6LEGITIMACY SCORE
- 93.1SAFETY SCORE
- 4+CONTENT RATING
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Lasting: Marriage & Couples App Complaints & User Negative Comments 2024
Lasting: Marriage & Couples app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lasting: Marriage & Couples? Can you share your negative thoughts about lasting: marriage & couples?
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Lasting: Marriage & Couples for Negative User Reviews
✓ Grossly overpriced.It’s grossly overpriced for what it is ($105/year??) Excellent materials, though..Version: 2.3.9
✓ Customer service is poorGreat app, however customer service is so poor. We had heaps of issues after our free trial, couldn’t sign up. Every page you go to has a different price on it, they advertise 80% off but the price is more expensive than the normal advertised price. Tried to contact them and was provided a link which doesn’t work and only allows new accounts but I already have an account. Then further emails for support were ignored. Wasn’t ever able to get a hold of them for actual help to sign up. Full price subscription on the app to pay is $60 USD a month but they offered us $60 for 3 months which we were never able to redeem. Just too many mismatching prices and no customer service, makes it very difficult and not what you need when you’re using the app due to hard times. Needs work..Version: 2.8.14
✓ Won’t load subscription so not worth itThe app won’t recognise my subscription so I can’t use any of it. Not useful.Version: 2.7.4
✓ Great app but…My spouse and I previously used this app a long time ago but didn’t follow through. We wanted to try again but all of our old progress was saved and we are getting very frustrated trying to figure out how to restart old sessions instead of picking up where we left off, because, of course, we don’t remember a bit of what we learned before and our old answer just hardly even apply anymore. There should be an easy way to restart sessions if you want to. Other wise, I think the app is great, but this part is very frustrating..Version: 3.0.5
✓ Log outCan’t log out of app..... that’s stupif.Version: 2.5.0
✓ Flaw in appWon’t tell you the notes your partner added this actually caused us to fight as seems you don’t care.Version: 2.8.21
✓ Told now that I’m being charged for this!!?!?!It was a silly little questionnaire for you and your spouse!! We answered about 20 or so questions and compared them!! I was never once told anything about paying for anything on this app!!! I refuse to pay for anything on here!! It isn’t worth it! There are game apps and DIY apps everywhere foe everything that do not charge a single penny!! Those apps go more in depth of what you’re doing for what ever subject it is that it’s for! This doesn’t!!! No I refuse to pay for anything on here! If it had told me beforehand than I would have refused the entire thing then and wouldn’t have downloaded the app!! It never said anything when it downloaded either!!.Version: 2.6.5
✓ Saves old relationship profilesDecided to take a step in the right direction to seek self help and try something different with relationship support and counseling with this app. Only problem is that when I linked my partner, it shows all the sessions he completed with his previous relationship. That relationship is a failed marriage. It’s great to know that he and his former spouse were brave and determined enough to seek help, only problem is the failed part. That relationship ended very badly and now has greatly affected his ability to have a healthy relationship with me. *reasons I’m seeking help at this time. Not this developers drama or issues, except that the glaring historical records that are stored and shared within the app now presents a lot of questions whether this counseling is effective and just put a whole discouraging aspect into my brave attempt to try something different and move in the right direction towards counseling thru relationship issues. I would suggest that previous history should not be displayed unless the user requests it to be..Version: 2.8.25
✓ Just OkayI didn’t find the free lessons, which were very basic (don’t be mean, talk to each other), very useful or informative. I chose not to purchase the subscription because the free lessons didn’t tell me anything I didn’t already know and I didn’t want to pay for more of the same. But the free lessons also seem separate from the rest of the app and like a very standardized, generic one size fits all package (despite filling out a very lengthy quiz) so I honestly didn’t know what to expect from the actual app itself and just decided to delete it. I would recommend instead of 5 free lessons giving full free access to the actual app for a few days. I gave 2 stars because the app looks good and is well organized with no bugs or technical issues..Version: 1.4.3
✓ Doesn’t workYesterday I was happy with the app, but today I’m not, today it’s glitchy ness has done more harm than good. We get notifications that we’ve commented or sent a message, but it’s not there. We’ve tried reinstalling the app and it’s still not there. We resolved an issue, but we couldn’t see each other’s understanding which made us negative and has caused a lot of issues. You need to fix it..Version: 2.8.14
✓ No way to preview the app/service without creating an accountFirstly, this is not a review about the apper service. There’s no way I can be as the developer doesn’t allow any kind of a preview without requiring potential users to create an account. For those of us who are security/privacy, conscious, this approach simply doesn’t work. Considering the level of information and content that users will be sharing, it’s interesting that developers won’t help potential new users to see if the service/app: 1 - give us the chance to evaluate the features and functions of the app to see if it will work for us, and 2 - see how our personal information is used through the interactions in the app BEFORE creating an account. Sure, you can go to the site and read the privacy policies, but how many users will actually do that, or will even understand what it all means? There are other relationship counseling apps and services that do offer a preview, this allowing users to understand the functionality and features, and get familiar with how our data is used in the app & service. I’ll check those options before signing up blindly for a service that may not even be able to help..Version: 3.0.1
✓ DisastrousSetting aside the fact that platform is awkward to navigate it would have been nice to have PC/Mac version. Some of us are older and are not as comfortable using apps. Trying to read, learn and write on a phone about one of the most important subjects in your lifetime is ludicrous. Then again everyone lives for their phones these days. The content is very helpful but they should limit how many times each person can respond to a question. It turned into yet another fight on certain topics getting worse with each banter where nobody followed the rules and sealed the deal for our pending divorce. Can’t blame the app for that..Version: 2.4.9
✓ TerribleTerrible app, opened with an honest survey of my marriage. Both partners answered then you get to read each other’s responses. My wife used it to pick apart everything negative I said and use it against me. Probably not the point of the process but didn’t work for me.Version: 2.3.6
✓ Won’t let me stopSo, wife got this app because why not get extra help. Problem is when we wanted to stop we forgot the password. Not the company’s fault. However, I have messaged the company several times telling them we would like to not have this app anymore. No reply at all. We are paying for an app we stopped using forever ago because they will not get ahold of me to cancel it. I literally never write reviews but it has been six months. I have even changed phones and cards since I first put it in but as soon as I updated my payment to my phone it started taking money again. I will keep writing this review until someone gets in touch with me so that I cancel this subscription!.Version: 2.3.7
✓ Endless problemsI recently installed Lasting but am facing endless problems trying to use it. When I first opened the app, I got an error message saying the app couldn't connect to the server. I tried a while later, the app opened, and I tried to make an account, but the system said there's already an account with my email address. I don't know how that's possible, since I've never used Lasting before. I then tried making an account using a permutation of my email address, but got a 'processing' animation that went on forever, so I thought the app had crashed. I force-closed the app then opened it again, entered my login details, and got the same 'processing' animation that went on forever. I don't know if those login details were registered in the system, and there's no "forgot password" option in the app to check or change my password. I then tried accessing my account using the Lasting website, but the "My Account" page returns an error message ("We couldn't find the page you were looking for"). I give up..Version: 3.0.1
✓ Go to couples therapy and use this app to supplement itI actually really enjoy this app (I’m a couples therapist) but my biggest pet peeve is they do not push users to get related professional help when needed. It would be great if all of us could handle these discussions without a fight but it’s just not likely because there are deeper things happening. We unfortunately don’t just read the article and change all the behaviors we have had for years. Use couples therapy to manage the difficult topics and explore more personal experiences (ex: trauma, upbringing, addictions, etc) but use the app to continue the work outside session. Meeting once a week with a therapist is the norm but not enough if nothing else gets done the rest of the week. I give credit to anyone taking the first steps to improve their relationship!.Version: 2.2.2
✓ Not worth itI signed up with a discounted membership for myself and my spouse. Since day one there were buggy issues with the app. Not only am I not able to access most of the apps features, but customer service has been nonexistent. I tried so many different ways to resolve the buggy issues with the app and to no avail. I sent a request three times over the last six months and not one agent has been able to resolve the issues my partner and I are experiencing with the app. Issues include: Live Workshops does not load any content, Daily Activity does not update, and Conversations cannot be seen by the other party. The only content we have been able to access was on-demand videos and instructional course content. The course content has nothing new or innovative. You can find this information practically free on the internet or thru other guided workshops that don’t cost as much as this yearly membership here. Overall, this has been a waste of time and money for my spouse and I. Agents have not been helpful..Version: 3.0.1
✓ So many bugs!There’s so many bugs and issues with this app that it’s virtually unusable on the Xs. Nothing saves, the home screen doesn’t work properly, you can go back and edit or compare answers on previous sessions... and the leave feedback won’t even work so I can’t even report the issues!.Version: 2.2.0
✓ Wish I could select zeroI downloaded the app and used for 7 days. I decided I did not want to use the app and I did not purchase a subscription. I have been charged $80 so far and attempted to contact the company multiple times to resolve. Since contacting the company I have been charged again. The administration person I spoke with Taylor says she cannot find my details and has no record of a subscription. I sent her a screen shot of the money that has been taken out and she confirmed it is from this organisation. Taylor says they have no record of my credit card - yet they keep on charging out. DO NOT RISK GETTING THIS APP.Version: 2.8.14
✓ Good if you have some major incident, but useless for everyday issuesWe did initial free survey and liked it so decided to sign up, but the whole next session focuses on a single incident. We don’t have one instance like infidelity or anything. I feel like it isn’t really tailored to other small issues. It is dragging on about an attachment injury. At first I listed one of the many small examples that happen daily and it’s taking this one tiny thing and turning it in to a huge issue as if it were some trauma when he ignored me once. My issue isn’t one big event it’s lots of little ones. I think this may cause more problems than it will solve once he reads my answers. It will seem like I’m crazy traumatized by one tiny thing he did years ago..Version: 2.4.3
✓ Just go to couples therapyIf you’re downloading this app you’re probably better off going to couples therapy. The app didn’t work for us. When we read each others answers we just picked them apart and it ended up causing more arguments. It would have worked better with a third party to sort through the issues..Version: 2.8.21
✓ Good content, frustrating bugsMy wife and I have been using the app for more than a week now. The sessions have really helped initiate some positive dialog. They are designed in small chunks and have been easy to get through. However, we felt that we were left on our own for those questions where we did not agree. You are just left hanging without much guidance as to how to get through the conflict. Perhaps some in app videos would help or suggestions for on demand workshops. There were a couple of audio clips but the rest of the sessions were all text. There is a library of on demand workshops but those are not linked to the sessions so you are on your own to find the workshop that aligns with the session. The amount of bugs in the app has been frustrating. We are having problems with the daily conversation feature where my partner will type a message to me and I will get an alert but I am unable to see this message. I have to ask her to take a screen shot and text it to me. I also have had problems starting the daily conversation where I click the button to start but then the topic is not presented to me. However, my partner can see the topic but I never get to see any of the replies. I also am unable to see details on any of the upcoming workshops but my partner can. Overall this is a good app with lots of potential..Version: 2.8.16
✓ ScamCharged me £20 even though it said free 7 day trial. The developer won’t respond to emails..Version: 2.8.1
✓ Premium is the only optionThis app is free to download but every other aspect of it requires a membership fee. You create a profile but nothing is offered as a sample or a free trial so you have to pay for it to find out what you’re getting..Version: 1.3.2
🙂 Lasting: Marriage & Couples Positive Reviews
Lasting: Marriage & Couples works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lasting: Marriage & Couples.
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