- 90.0LEGITIMACY SCORE
- 93.0SAFETY SCORE
- 12+CONTENT RATING
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Talkspace Therapy and Support App Complaints & User Negative Comments 2024
Talkspace Therapy and Support app received 133 complaints, negative comments and reviews by users. Have you ever had a bad experience using Talkspace Therapy and Support? Can you share your negative thoughts about talkspace therapy and support?
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Talkspace Therapy and Support for Negative User Reviews
✓ Poor user interface.This app has a lot of flaws in the user experience design. It does not allow you to move backwards through questionnaires. The survey for looking for a therapist is so limited and you get locked into a provider without at least getting a handful of providers you can choose from. It also locks you into a single problem when I know a lot of people who are struggling most likely have many issues they want to address. In this app you are either stressed, grieving, or depressed. Developers should allow the user to move back and forth and re take surveys for a better customer experience. You should also be allowed to at least preview therapists before scheduling an appointment. That way you can select a provider who specializes in the different areas you need help with. Overall, seeking a therapist is already an overwhelming experience and this made an already difficult task more challenging. For anyone who needs urgent help, I recommend trying other apps..Version: 8.94.83
✓ You get what you pay for - remember thatIt would be unfair to simply trash the Talk Space application, because a lot of what it represents is good. Not everyone can afford therapy and this offers a more cost effective option. I chose this because the format fit my lifestyle and allowed me to theoretically check in wherever I was. Unfortunately, I found it not as consistent or focused as I wanted. My therapist seemed well intentioned but I had to keep poking him to check in or talk, and my experience confirmed a lot of what bad reviews said about it. In no way can I speak with certainty, but I just got the feeling I was just one name on a big list and so the care wasn’t personalised. I informed my therapist of my intention to quit and at the time of writing (5 hours later) he hasn’t responded. My advice — hold out for he proper stuff if you can. This is more of a moral boost than actual counselling..Version: 6.57
✓ Bad therapists, no choicesI was really hopeful about this app. I truly was struggling with anxiety, but unfortunately I have a couple of problems with the app and my experience while on the app. I wanted to find a provider who I felt was a good match for me but it seemed like the selection was pretty limited. Just an idea, but it would be really awesome if there was a filter about somethings you are looking for in a counselor. Also the counselor I had was just really not a good fit. I had to keep telling her/reminding her to send me the coping skills, examples of how to set boundaries, etc. She was always at least a couple mins late to every session and would leave early. The next counselor I signed up for never confirmed my appointment. I was really hopeful but very disappointed in your app. I know that not every counselor will be a good fit, and no app is perfect, but I just wanted to let you guys know what my experience was. I really hope that my experience was a rare occurrence..Version: 8.94.83
✓ No longer functionalI used this a couple of years ago but it has gone down the toilet since then. I signed up, payment form was completely broke and crashed the app repeatedly. Paid online instead. Got matched with a therapist and tried to fill in another form that also was completely broken. Customer support after a day told me to ignore the form (why can’t it be fixed?) so I did. Sent messages to the therapist and they magically took the next six weeks off. It’s basically a scam at this point as others have said. Avoid and find something else, maybe BetterHelp..Version: 8.92.8
✓ Needs to improve their vetting process. Very disappointingI was randomly matched with a therapist who initially seemed ok, but the more we met the more I realized I learned more about her than she ever learned about me. She asked no probing questions outside of “how are you?” “How’s work” and then gave lackluster advice and guidance. It was also clear that she was trying to rush me off the phone. 20 minutes into a 45 minute session where she spoke the majority of the time about her having COVID she said, “ok well if you don’t have anything else we can go”. I ended up canceling the remaining sessions I had even though I already paid. This is my first experience with therapy so I thought it was just me but I found a new therapist outside of the app who is night and day different. It feels like TalkSpace is taking advantage of people in distress by taking money for sessions with therapists who are either not qualified or just don’t care enough to try. Very disappointing. I would suggest you find a local therapist or use psychology today. Don’t waste your money on this service..Version: 8.93.15
✓ Overall a bit disappointedReally like the idea behind this app - and the fact that one can continue discussions in between live sessions was a big change from traditional therapy - in a good way. But it really depends on the provider you get. My provider seemed to lose interest / had other priorities after the first week so there were large gaps and it became very sporadic so was unhelpful for me, personally..Version: 8.92.87
✓ ScamAll i sent was hey and the therapist “vered” said that i need parental consent and it going to have to pay. A troubled teen has to pay to get advice... what a scam..Version: 8.59.07
✓ Super untransparent!!! pls look for help elsewhereThis app literally prays on mentally ill folks !!!! you get excited to be able to finally access help, sign up for the payment, only to discover once u have payed for the whole month u cant get a refund at all.. you get tricked into thinking ure paying on a weekly basis & if the person who matches u offers u a discount code for 1 week of free therapy dont fall for it! the discount doesnt work :-( they dont mention that you wont be able to refund the money (even tho they tell u u can cancel the plan at any time...) & in general their refund policy is super sketch!!! thats 268.00 out of my minimum wage survival lol i wont be able to buy any groceries for the next month. pls proceed w caution if ure getting this app & make sure ure able to pay for the full month if u sign up for a plan! and dont give up looking for help elsewhere! if ure rich and suffering from minor depression/anxiety this is the app for you lol.Version: 8.70.03
✓ DisappointedI was matched with a therapist that was not specialized in the subjects in which I had specified and was not the gender I had selected either. I had to accept the match in order to change providers. To change providers, you must rate your current one - even if you haven’t had a session with them. Upon getting to the screen to select a new provider, I received the message, “ Due to high demand, we're not currently able to match you with a provider.” and was told to try again in a few days. I reached out to customer support who replied within the hour asking my therapist gender preference, what specializations I was looking for and my state of residence. I replied with all the answers and customer support replied with, “Can you please answer the questions on my previous email so we can match you with a provider that meets your needs?”. When canceling your subscription the options listed as to why you canceling are provider based, “I feel better”, or “technical difficulties” with no option for “other” additional feedback. I was having great success with BetterHelp but decided to give TalkSpace a try because my employer covered the cost. I was really hoping for success here but instead just really disappointed in the whole process..Version: 8.94.27
✓ FraudsThis isn’t a therapist in your pocket It’s a group of people that collectively ignore you and then when you cancel your subscription bombard you with generic Prewritten messages that say oh no hey I’m about to read your message really Butfirst let me tell you about our subvriptiok offers. If you have real mental Health issues and need support this isn’t the place for you. If you want to burn your money and feel frustrated by talking to an automated chatbot Great. Stick around..Version: 8.46.16
✓ Not responsiveI’ve had two different therapists and neither respond within the time frame advertised. I frequently have to send multiple messages asking them to reply and I pay hundreds of dollars a month for the service. DONT BOTHER and get real help..Version: 8.91.02
✓ Has to be a scamI can not actually believe anyone has gotten adequate care from this service after what I have experienced. My first provider on responded once at 1am, then went completely ghost and I didn’t hear anything. Switched providers to a new one, scheduled a session for a week later, got no messages from her other than confirming I don’t need to do anything prior to our session, which was the next day. It was at 10 am I log into the session at 9:50 to be ready. 10 comes and goes and by 10:15 I ended and see a message from her 4 minutes prior with “sorry I missed your session feel free to reschedule” I’m obviously confused and am only enraged when I get an email saying they are CHARGING ME $125 FOR A NO SHOW. EXCUSE ME???? I complained via the app and eventually Twitter since there is no way of calling anyone and got some sorry excuse of a response saying I was marked as a “no show” and they’ll refund me this one time but to be diligent and cancel. HUH???? I was sitting on the video WAITING and somehow that’s my fault? Total scam, these people do not care. Do not waste your money..Version: 8.94.33
✓ DisappointedI never write reviews but felt the need to express my frustration. First appointment with therapist great, mind you this is my first time in therapy, second meeting she’s late and often talks about the other platforms she is working with as well. I’m sorry this is my time I want to ensure I got the appropriate time to review my problems. Third visit, just received a new mental health DX and I knots talking to another healthcare professional would help me answer some questions. 15 minutes go by nothing. No message from her at all. She explains the struggles she is going through, 100% support that and understand we all have a lot of carp going on but it just goes to show why people give up and feel lost because practices close, therapist leave or just don’t show. Very disappointed with the level of unprofessionalism and the lack of I’ll regard to not even checking in or send a message. Silence is the deadliest to a mind who is always constantly thinking and therefore you spin further down..Version: 8.94.83
✓ Not Quality Therapy or AdviceI tried two different therapists over the course of a month. It was like chatting with a friend, nothing more. I didn’t get advice that seemed professional and I didn’t get homework to improve my mental health. I got one or two texts a day. This service is not worth the money..Version: 7.27
✓ Terrible service and terrible cancellation.After I went through 3 or 4 providers who simply never responded I gave up. To cancel the membership you go through several questions of are you sure? Use of dark patterns like they used are being outlawed in California for that reason. There’s also no support for lgbtq patients..Version: 8.92.6
✓ Can’t make an accountI never wrote reviews like EVER but I this app made me so damn frustrated! I tried over and over again to make an account and twice it failed so I put my email in and just tapped forgot password and re did my password, and it keeps saying it’s incorrect when I know it’s wrote as I used that password before like I’m so frustrated-going back to 7cups as it’s free and always someone to frocking talk to.Version: 8.92.57
✓ Absolutely woefulThis feels like a scam. Tried 2 different therapists. Seems like they log in, read what you’ve written, ask a question, then move on to the next patient. I reply, ask advice, wait until the next day when they log in, then get, you guessed it, just get another question. No continuity in the conversation. No counselling provided. Just string you along and take the cash. Definitely would not recommend it..Version: 8.65.01
✓ Do not use this app!!!!Don't bother wasting your time with this app. If like me, you are looking for someone to reach out to to discuss your mental health, this app is not for you. You have to pay for the services which is ridiculous because most are free. I only tried this app because it's newer. Oh yes the first therapist you talk to who is called Angela, is horrid. Very, very cold and uncaring. Awful app!!!.Version: 5.6
✓ Registration failedTried to installed many times on different phones and still showing. Erorr403 Registration failed !.Version: 8.91.01
✓ Not therapy!!I was going through depression and my anxiety was extremely high, and I decided to seek therapy. After seeing so many ads for talk space, I decided to try without searching for any reviews. The first therapist only asked me why I'm here, so I responded, and after that, she ghosted me for three days. I decided to try another provider and informed her that I would really like a structure. She responded with; it will take me three days to get back to you. I immediately contacted support to get a FULL refund and received an automated message stating that it could take 21 days to respond. This company/app is doing a disservice to people who are suffering mentally. Just check out Glassdoor and the reviews they have from the work experience from therapists. I want a FULL REFUND, not a partial. SCAMMERS who prey on vulnerable people who need help..Version: 8.91.01
✓ Used to be good but now a waste of moneyNo responses and no therapy, good luck getting a good therapist on here these days, disappointing..Version: 8.94.17
✓ Terrible customer serviceTerrible 7-10 day sla’s on emailing their customer service with no ability to chat live or talk to a human to resolve admin issues. going elsewhere..Version: 8.92.51
✓ Cant even create my passwordKeeps saying it cant be related to my username when i aint even created one & my email doesnt even match the password im creating 🙄.Version: 8.66.01
✓ Crap.Can't sign up, claims every username is taken. At first I figured "maybe it's just a popular site.." but then I typed in keysmash gibberish twice and each time it said the username was taken. Absolute joke..Version: 5.6
✓ Surprisingly expensiveIt’s cheaper for me to see a psychologist in person weekly. Seems like the app functions well, I just don’t see the value..Version: 8.75.00
✓ Make available in CanadaI’m sure I the Canadian government could get on board but y know it just preferably majority of people with substance abuse… can’t afford it and if this is based off the us medical system then no thanks it does have the knowledge I need but I can’t afford it…….. so one star for me and for everyone that’s lower income as well it’s a human right to be able to get support if needed it doesn’t go great born with a disability and on top into hard substances I would love to use the apps or other most of it I feel and see as payware “cough cough” give us your money ever though of doing non profit organizations to fund your app anyways I’ll get pay double if not triple out of my family’s money for a specialist I guess.Version: 8.94.15
✓ BsThey lead you on and eventually ask you to sign up to their payment plan..Version: 8.60.16
✓ Great app but very expensive.A lovely service, I’m currently on a free 7 day trial - but I feel that nearly $400NZD per month is really excessive for what the service is. I’d give 5 stars if it were more affordable. Great app other than cost..Version: 8.80.00
✓ Just noThis could've really been something. Reading some of the reviews for this app made me genuinely sad. This app offers hope at a cost to the people who need it most, takes from them and offer them little support. It cannot deliver or really meet any professional standards of mental health services. Go to a therapist or psychiatrist instead or if meeting the person or money is the issue call a helpline if you need the support. I guarantee if you google you will find one in your area (e.g. coast or kidshelpphone, etc.)These lines will offer you the same quality of support at no cost, and they will answer you right away. No true professional mental health worker Ive ever met with would think its okay to answer me days after I’ve reached out. Disgusting. Shame founders of this company, I know you may of initially had great intentions but all you did was create another system that offers the allure of help and meanwhile lets people fall through the cracks when they need help the most..Version: 8.56.10
✓ Update pleaseApp crashes whenever I try to open my chat. Lost 2 days of therapy until I could access the website from my computer. Still not working. This has been happening since the most recent update about a week ago..Version: 8.65.01
✓ You have to use all live sessions within the monthThe live sessions do not roll over to the next month. This service was beneficial to me and helped me. But I feel robbed because it wasn’t clear to me how many sessions I had. I have a busy life and I lost track in the month how many I had and used. So over the three months I had it I probably missed out on at least two sessions. There is no accounting of live sessions bought or sessions booked in the app. The app does not tell you any message like, “you have 2 of 4 live sessions available”. I feel this is underhand. Customer service said, “Book all sessions for the month at once so you don’t miss any sessions”. That’s great, but we have busy lives and may not have a clear schedule a month in advance. It’s almost like they don’t want to be clear how many sessions you have left and hope you don’t book all the sessions within the month so they can pocket the money. I’m giving it one star for this reason..Version: 8.92.39
✓ This is clearly a scamI got matched with a therapist who sent me one short message then never replied again. The app offered me a week free therapy because of this but now just crashes whenever I open the conversation so can’t even switch to a new therapist. I have contacted customer service asking for a refund and received no reply. So far this app definitely feels like a scam and it’s sick that they’re doing this to people who are in need of help and support..Version: 8.75.00
✓ OverchargedThis is a lie, no response from my person and they charged me over $1000 on my credit card. It’s all a lie do not use this application.Version: 8.66.01
✓ Issues with audio/feedback - taking away from the overall session and successful therapyThe past few weeks have been increasingly disappointing. I am in a good place in terms of my relationship with my therapist and our goals etc - but our time together during live sessions is being negatively impacted by issues with the audio where when I talk, it echoes/repeats through my speaker everything I said as if I were saying it twice in a row row your boat fashion. My therapist has reached out to support as it is not an issue only I am having and she has other clients too that are struggling with it and can’t make it through their sessions, but she is not receiving support other than being given suggestions to restart/reinstall type troubleshooting, all of which we have both already tried more than once. I really hope this gets fixed soon - as it is becoming a serious hinderance to the progress and focus during sessions and makes me not want to continue even at times because its too much..Version: 8.92.97
✓ If you need help on the app, don’t worry, it’ll never come.I was using my work benefits so I didn’t lose out on money, but the fact that i wrote to customer service and i haven’t even gotten indication that my ticket was under review after nearly two weeks is simply unacceptable. I couldn’t even make an appointment despite having a credit, if you can’t reply to customers then maybe cater to less of them, because i genuinely need mental help and the stress of not being able to get the help i need has legitimately given me multiple mental breakdowns. I feel like I am being punished for not being able to properly communicate, one of the the very same issues I came to this app to fix. At this point it’s a whole lot easier to just continue on with my addictions and friendless life than it is to reach out for help. If you like good customer support, then don’t worry, I along with quite a few others i’ve seen are proof that those said agents might not exist, or if they do, are drowning in work..Version: 8.92.87
✓ Predatory billing methods!Talkspace gives you the option of texting through the week as a session, or having a one to one 45-minute session. However Talkspace does not differentiate between messages about the mechanics of the sessions and actual therapy messages. So when your therapist messages you to do an assessment before your session, that counts as texting. When your therapist sends you a bunch of handouts or files, that counts as a session. In my case, I was authorized 5 sessions through my EAP, and was billed for two sessions for each of the two weeks, and then even though the therapist could see I still had another session, all of my future appointments were cancelled. My only recourse was to send an email, which I was told had a typical response time of 4-6 weeks. I’ve filed a formal complaint with the EAP and my HR, as it’s their money that is being wasted. I wouldn’t recommend anyone use this provider until they can stop their predatory billing practices..Version: 8.92.91
✓ Glitches galoreMy therapist seems to mean well but week after week I’m not receiving many of her responses. It makes it very difficult to make any meaningful progress. The app is too expensive and the progress too slow with all the issues. Think I’ll have to cancel my subscription which is unfortunate as I really wanted it to work. Disappointed..Version: 8.59.08
✓ Excellent idea, horrendous executionI have been actively trying to get matched with a therapist for over a month and continue to be ping ponged around in their broken systems. Talkspace’s process is riddled with problems and promises features that it fails to deliver. From IT issues to incompetent customer support representatives that give you the runaround this ordeal has been taxing at best. The “provider match service” only provides you one option and when you try to book an appointment it loops you through an infinite sign in process. Many people struggle with mustering the energy to seek mental health services. Their broken system adds additional frustration and mental fatigue. My work provides me a series of free sessions but I ended up signing up with Alma instead. With Alma I was able to contact a provider within 24 hours. Let me re-state that— even with FREE SESSIONS Talkspace’s system is so broken that I am choosing to go to another service and pay for a provider. I could not imagine how furious I would be if I had to pay to get this runaround. If you have struggled to seek mental health care and you are taking that first step to find a provider: It is so hard to seek help and I am so proud of you for trying to navigate this. Please seek another service so you won’t be discouraged from seeking help. This runaround is not normal..Version: 8.92.49
✓ DisappointedI turned to Talkspace after feeling like something needed to change during a really low point in my life. I have used Betterhelp in the past and found it pretty good, but I wanted to try Talkspace because they had a Black Friday sale. Unfortunately, you get what you pay for when it comes to discount therapy!! I’ve had to switch providers 3 times because the therapists assigned to me were unresponsive and two of them are on long-term leave!! When you are looking for (and PAYING FOR) someone to immediately talk to during a dark period, it’s very disheartening to be met with silence on the app. I was trying to invest in my mental health, but I think this attempt was a huge waste of money!.Version: 8.86.00
✓ Look ElsewhereFinding a provider is really hard and overwhelming, and can take a lot of time. When I saw the promises made by this app I had some hope to be matched and start talking to someone (honestly anyone). They said it would be 48 hours to be matched with a provider….it took closer to 72, but that’s okay because they sent an email saying they were busier than normal after I signed up. That’s forgivable because FINALLY I have a match! …silence, so I initiated the conversation and then several hours later got a generic response on how the app works and “tell me why you are here, I am logging off today but I’ll respond tomorrow”. Great, so I give my background. That was 3 business days ago, (and a weekend) and I have messaged every day and still no response. I also started a ticket with support asking if there is something I am supposed to do for a response, that was 2 business days ago with no response. Very disappointed. Please avoid if you need help..Version: 8.92.95
✓ ScamThis app ripped me off for hundreds of dollars. They charge a huge subscription fee and then bill you on top of that based on what how the therapist schedules you. They portray it as being the same cost for conventional therapy, but the advertising is misleading and you have to continue to pay for weekly sessions even if you or the counsellor is away or unavailable. The business model is highly unethical. I received about 2 hours of therapy and paid close to $1000.00. Sickening experience..Version: 8.94.39
✓ Not as Convenient as it claimsI initially thought this would work for me but as others have said, it takes a long time to get a response back from your therapist. I’ve been using the app for a few days but so far my therapist responds every other day about every. That’s not really effective or helpful since it drags out what you want to talk to them about instead of one effective conversation for that day. I spend more time waiting for a response than actually talking through issues. Also, if I’ve thoughtfully typed out paragraphs explaining what brought me here, it’d be nice to get a more in-depth response to what I actually wrote rather than “sounds like you’re going through a stressful time” maybe a sentence or two after that, then maybe one or two questions that don’t go one direction or the other. This app is too expensive for the level of support that is provided. I’m sure it helps some that don’t mind talking through issues here and there but it’s not consistent..Version: 8.94.39
✓ They don’t care about your mental health, they want $$$I tried this app, they just want your money. I can’t even speak to my therapist because I don’t have enough money. The reason why I tried this out is because I have weird work hours and a regular sit down in an office therapist would not be ideal for me. The therapist was nice but she was basically like a friend that you rant to and she responded in a two min voice memo with worksheets. I do not have time for those. I asked customer support if they could refund me my $200 since I did not benefit anything from this app, the service is not what I paid for. They said they’d refund $90 so I was fine with that. They never responded/issued my refund. I kept responding in the same ticket about my refund, no response. I created a new ticket and they closed it without even a response. This is the worst thing ya’ll could do to someone that is going through depression/anxiety/ptsd etc..Version: 8.92.47
✓ Complete and total silenceI signed up for this app on Saturday, searched for therapists using so many different “problems” criteria but still only ever was recommended one guy! So off the bat, there was no choice in who you work with. 😌 I messaged him on Saturday, no response, Sunday no response. (Just a hello and a clarification on my intro.) I booked him for a 10 minute free session on Tuesday morning and a one hour paid session on Thursday afternoon, figuring if he’s the only choice I can cancel Thursdays call after the Tuesday one if it’s not a good fit. I log in on Tuesday for the meeting and the meeting is gone! Had been canceled on his end, and I hadn’t been sent a notification. 😌 I messaged him to ask about it, no response. Also, my Thursday appointment said “awaiting confirmation” still as of Wednesday morning. So he’s MIA. I messaged customer service about it on Tuesday (the only contact option available on the app), and as of Wednesday morning there’s been no response from customer service either!! I messaged the therapist asking him to cancel the Thursday appointment so I don’t initiate some kind of automatic cancellation charge. I canceled my subscription. And I googled a support phone number off the app. There was no support available so I left a message. 😄 so…….. absolutely do not recommend if you need therapy lol..Version: 8.92.53
✓ Great idea. Bad execution.The idea behind this app and others like it, is truly great. But the execution is awful and not well thought out. If I’m needing to speak with my therapist, hearing back once a day really isn’t helping me resolve anything. Example: I’ll message my therapist at 9AM with whatever I’d like to discuss. She will reply to me minutes before midnight. And that’s been my entire experience with TalkSpace. And usually she replies with just small talk, like “How was your weekend?” It’s not very beneficial to one’s mental health to get 1 reply a day (if you’re even lucky to get one. I’ve gone 2 weeks with no reply from my provider). Having gone to traditional face to face therapy and now having tried this for a few months, I prefer traditional therapy where I have an hour of undisturbed time with my therapist. Again, the idea behind this is wonderful; but the execution is horrid. If I wasn’t provided this platform through my insurance carrier free of charge to me, I would definitely ask for an immediate refund. In my opinion, don’t pay for this app. It’s like running in circles and getting nowhere. Try traditional therapy where you’ll actually see the benefits..Version: 8.93.15
✓ Horrible unprofessional experienceI needed help from a psychiatrist and tried Talkspace. The initial matching agent lady was very nice and did her best to help me. However, once I started the matching process, it went downhill from there. First of all, all of the matches were the opposite gender from what I requested. I wrote back and was told that these were the only ones available, so I decided to try one. I finally chose the one who had the soonest appointment available, but the therapist never confirmed my appointment, and it was cancelled. I tried again to find an appointment that was sooner, and I was told by another matching agent that I had scrolled through all of the available doctors. I have since canceled the service and requested a refund. After the refund, the 2nd matching agent messaged me back in a weird tone asking how I ever had an appointment to start with since I had no credits on my account. Unprofessional and not at all helpful. Seek a different service..Version: 8.92.47
✓ If you don’t select the right type of therapy in first step of onboarding, you can’t change itTherefore I can’t use the service I want. Even if I close the app and restart, it takes me back to the wrong type of therapy where I left off. It won’t let me go back. Useless to me now..Version: 8.92.97
✓ You have to payIt would be great, the concept is amazing. however if you don’t have any spare money for this (and it’s asking for a lot) you’re stuck. i have had to delete the app because i can not afford the subscription, i’m very saddened by this..Version: 8.66.01
✓ Age and moneyThey ask for your age and money and if you are under 18 it is useless and they basically say that they can’t help you and to contact other places..Version: 8.55.01
✓ Do Not Use This Therapy Service!!I’ve never written a review but I can’t stress enough that this is was a Horrible Experience! I’ve requested a full refund and expressed the fact that they are charging people for nothing. Still waiting to hear back from customer service. No one will reach out or respond to your messages and you’ll be charged for a week of the service. I am looking into filing a formal complaint. Save your money for something in person..Version: 8.91.02
✓ MehI just got the app and i’m honestly not comfortable giving out my information when i don’t know the people. yes i’m supposed to give my location of where i’m at but i want to sign out and i don’t know how.Version: 8.92.35
✓ Terrible, waste of money, do not tryTherapists don’t respond at all even though this company offers 5 day response guarantee. Waste of money.Version: 8.92.85
✓ Great therapist, bad platformI have been using this app for years, but over the past few months, I’ve had no end of grief trying to get messages through. I can post repeatedly for days all the while being told the messages are being delivered, when in reality they’re often lost or delayed for days to weeks. The same happens from the therapist’s end. We have brought this to the attention of tech support numerous times, and they had no lasting workable solution. At this point, I can no longer get any messages through to tech support either. Fortunately, this is no more than an inconvenience for me, but a bug like this could be downright dangerous for some clients and needs to be taken more seriously. The only thing on this platform that works consistently is the system that charges my credit card monthly..Version: 8.94.35
✓ No helpI come here to seek help and I get referred to go see my doctor... waste of time 😭.Version: 8.66.00
✓ Stupid appThis is an app that cons you basically. You pay money to speak to a "therapist" which you can't even see if they're qualified professionals. You can talk to them before paying, but only for them to keep asking you to make a payment when you're going through a hard time. It's a waste of time and a waste of money, might as well go to a real therapist for the price..Version: 4.6
✓ Profiteering from misfortuneThe idea behind this app is excellent. The counsellors seem to want to talk about their own lives non-stop. They can be insensitive, unethical and offensive. What do they care as you are one of dozens of people they speak to in a day... if they reply at all. After my time on talkspace I felt way way worse. Much more depressed than before and rejected. The high subscription fees could have been better spent literally anywhere else. If you are struggling to cope in life there are much better resources out there. Avoid this app and look for better help..Version: 5.8
✓ Absolute conTherapists don’t tell you till you’ve paid that there only licensed to treat people who live in their own states, so being from the uk apparently I can’t be helped due to licensing legislation.Version: 8.65.04
✓ COMPLETE SCAMDO NOT SIGN UP. Their “counsellors” are a joke. You’ll realize right away they’re likely just people who couldn’t get counselling jobs at normal practices. I was set up with 2 different counsellors, both were terrible. When you sign up you have to use your credits within the month, and the provider I got paired with went on vacation for many days and so I was unable to use my credits on time. TalkSpace wouldn’t extend the cycle for me or give me a refund despite so much email back & forth explaining my situation. They don’t even have a phone line set up to speak with their customers. They take advantage of vulnerable people seeking help which is not OK. I wasted almost $400 CAD. Don’t waste your time or money!!!!.Version: 8.92.69
✓ Bad Support, Extremely OverpricedI won’t completely diminish Talkspace because I found an incredible therapist that has been heaven sent in helping me work on my mental health. However, Talkspace support is absolutely terrible. The only way to reach support is via email, and responses are never returned in a timely manner. Based off my own experiences, I have had to wait at least a week or two for a response from support. Within the app, there’s also all these glitches, so during times I took a break from talkspace, I had to be re-matched to my provider all over again each time only delaying when I can start as a result. Additionally, the pricing for the services even on the most basic plan are outrageous. I recently got a new insurance that I selected specifically because it is accepted by talkspace and I wanted to keep my therapist since she’s been amazing. Only to find out that even with a strong health care plan, I won’t be saving any money as it appears Talkspace has now nearly doubled their fees on even the most basic of services. For the most basic plan and having comprehensive insurance coverage, I am looking at nearly $350 per month which is double what I used to pay. Do better Talkspace. Stop overcharging especially when you can’t even provide the customer service support or full-scale of services to charge such a high price.Version: 8.92.91
✓ Waste of time and moneyMy therapist was nice enough, yet not particularly helpful in areas I needed them to be. Areas I brought up were brushed over until I had to be completely direct. There was nothing personal about it. This could have been due to the minimal contact (around two text messages a day). Once I stopped responding I was barely contacted after a week or so to ask if I was ok. I went to a therapist in person and got more from them in one session than I did in a couple of months on here. I wish I’d put my money towards seeing a therapist in person than using this..Version: 6.80
✓ Umm...So I felt really alone for I got this app and I was surprised on how fast I got someone but then they said it was a monthly subscription which I couldn’t see when I scrolled down to check so... yeah ..Version: 8.62.10
✓ $400 for 5 Text Responses/weekI’ve never done traditional therapy, but wanted to give this a try because the idea of being able to express my thoughts at anytime seemed appealing. I understood the therapist would only respond when they are working, but my experience amounted to me getting a one 30 secondish sound bite from my therapist a day. I think the concept is really cool, if it worked as intended, it would actually make therapy a lot easier for people especially those who are thinking about trying it out for the first time! But the price is pretty ridiculous to just get 1 response/day - 4x a week. Oh and I spent half of my first subscription matching because my first therapist never responded back, after I poured my heart out answering her “get to know me” questions. My advice is you can reach the same type of help you would get from Talkspace just by journaling, but if you really need help, find the time to go to a therapist. It’s actually cheaper too.. Again, great concept. Maybe some day when therapist are hired for this platform specifically and can actually deliver support rather than IG like comments on your thoughts..Version: 8.92.67
✓ If canceling gets special points is a good thingMy fiancé has had to connect with more than 5 therapist. The first one barely wanted to get on camera. Never would respond to messages. Since we signed up for a new therapist each one would cancel before the first session. One counselor refused to even meet as he missing his fist meeting (because there are no reminders in the app). We shared that life has been crazy and we paid the $150 no show and she scolded him about wasting her time and she would not like to move forward. He has almost no desire to keep trying and I don't blame him. I'm a disabled vet and I thought the VA mental health department was bad but this company tops it! It's been since May of 2022 and everyone we have booked cancels the day off or days before and it's really discouraging to keep pushing him to try. If someone is battling depression you all aren't doing a great job at making the clients feel you are there too help. Next month would be a year and not once has he been able to really connect with a provider at all..Version: 8.94.39
✓ Don’t payThis app is really hard to navigate, everything is done through the therapist and is not very clear, I would advise BetterHelp over this, it is a lot more straightforward and easy to navigate.Version: 8.66.00
✓ Awful servicesMy husband used the service previously which offered significantly longer sessions and the ability to pick your therapist immediately. If you check other reviews, they also state a longer session time than what is currently offered. Right now it is $400 for 4 30 min sessions that must be used within a 30 day period. This starts immediately, whether or not you even have an appointment with a therapist. I do not blame my therapist, he is fantastic, however he was on vacation for a week and we had scheduling issues for the first week, meaning I have to crunch the rest of the sessions in a short time frame. I didn’t realize the credits would result in me paying an exorbitant amount for something I didn’t even receive. They immediately match you with a therapist now. They strongly discourage you from switching from that therapist even if they are a bad fit. They make you rate the therapist even if you have never had a session just to try to get a new one and even then, they only let you choose out of three before repeating the cycle. I was looking for a very specific specialty due to the nature of my condition and having to fight against the app just to find someone suitable is ridiculous. I already know I am not renewing. I am upset that I was tricked into wasting my time and money. I reopened my trauma for a service I know I won’t use again. TalkSpace causes more frustration and heartache than it ever helped me. Avoid at all costs!.Version: 8.94.33
✓ DisappointedMy boyfriend and I signed up for some couples therapy and I’m beyond disappointed with our experience. I’ve used talkspace before and recommended we try them for this. TalkSpace has been a huge let down. We were given random choices even tho we were told that our options were curated for our needs. We picked a therapist who rejected us because she wasn’t taking video calls. Her profile stated this and we were fine with it. We picked another person who then informed us she couldn’t work with us because I’m Canadian and my boyfriend is American. This information was stated when we signed up. To make the experience even worse, we asked to be matched with someone who could takes us considering our living situation, we received radio silence for three days. We finally get an automated response just canceling our subscription with a PARTIAL refund. Poor customer service to say the least..Version: 8.92.67
✓ Not greatTried it for one month, was billed for two months. They won't refund unused time. The therapist was nice enough, but found her responses formulaic and impersonal. Also with the time difference I was waiting often 12 hours for a reply so it was a very stilted conversation, not the real time help I was hoping for. Felt the type of responses I was getting I could get from a friend or for free from various internet self help websites. Not worth the price which was $160AUD per month. Think better put towards an hour with a face to face therapist..Version: 6.80
✓ TerribleIf you are looking for actual therapy with a form of solution and helpful advise then this app is not for you. I was matched with a “therapist” and it was probably the most unhelpful experience I’ve ever had. The therapist was clearly not paying attention to me as I spoke. I was speaking on what was bothering me and then he would chime in with an “ ummmm “ as if he was searching for what to say and then would follow up with something completely unrelated to what I spoke about. After about 45 minutes of me talking about myself I asked the therapist if he had any feedback or homework to provide and his response was no, that talk space for for me to simply talk and find the power of healing just through talking and the therapist solely listening. I was charged $131 to just talk? I can do that for free with friends and family. I was hoping for more feedback, homework, anything really. You can talk all you want but if someone doesn’t actually help you find the source of what is bothering you then whats the purpose of talking? I am absolutely disappointed and have since then found a therapist THAT ACTUALLY HELPS ME DISCOVER THE SOURCE OF MY PROBLEMS. This was a waste of my money, a waste of an hour of my time and I do not recommend unless you’re looking for someone to just listen to you. But again, you can do that FOR FREE with friends..Version: 8.94.46
✓ Waste of money!It’s been 5 days and no one has responded. I have requested a refund 3 times now without any response back. There is no way to contact them except through email and no response there either..Version: 8.80.00
✓ NOT SAFE! Please do not use!!!I paid hundreds of dollars just for my psychiatrist to meet with me once and then to never respond to me again, despite my many attempts to contact her. She prescribed me new medication and then never once followed up on it, which was incredibly unprofessional and unsafe. I then emailed TalkSpace support, who informed me that I couldn’t get a refund, but I could get rematched and spend more money to have another initial appointment. This whole experience took about 3 or 4 months of my time that could’ve been spent getting better. I already have a hard time asking for help, and this only added frustration and exhaustion. Don’t waste your money or your time! UPDATE: As you can see, Talkspace responded to this review. Don’t be fooled—nothing was done after this response; it’s all for show. Many months later, I was finally able to find a psychiatrist who was committed to helping me. Upon telling her about my experience with Talkspace, she was very concerned and told me that this was extremely unsafe and could’ve been so much worse if I was in a worse place mentally. I was also misdiagnosed and given very incorrect medication, which negatively impacted my life. Please please don’t jeopardize your mental health. For an app that specializes in mental health, this is unacceptable. I am so worried for others who get tricked into using this app. This is not a safe app to use..Version: 8.92.67
✓ Refund. Me. Now.Give me all of my money back. I don’t write app reviews, but there is no way to get any type of response from customer service. I was a brand new paying subscriber that needed assistance with a billing/technical issue. I’ve reached out via email multiple times for a week with no response, which is valuable time and money going down the drain as I wait on customer service to respond to what should be a simple request. After many automated emails, I went to social media dms to try to get ahold of someone. My question could easily have been taken care of with a quick phone call but they don’t offer any type of customer service phone call. This has created much more stress and frustration on me, all while my paid subscription dwindles down. I was now charged for TWO different subscriptions that Im not using. You’ve been unable to assist me in a simple request so PAY ME BACK….all of it. This “partial refund” automated refund wizard thing isn’t the right approach. I never used your services, only spent time trying to figure out how to get set up correctly! Take This Advice CS- If you don’t have enough customer service support to handle new clients, pause taking in new subscribers until you can fully serve them. Week long delays and keeping my money is not right. I’m done trying to make Talkspace work for me on my own. Bottom line - I’ve cancelled my account(s) and I expect Full Refunds now..Version: 8.92.61
✓ Terrible start for an international userI just paid a lot of money to sign up but there is no support, the first form froze and I was unable to fill it in despite trying 19 times, and then they matched me with a therapist who rejected me because I’m not even in the same country as them (I made it very clear where I live). The only other alternatives were social workers not counsellors. The whole process has just doubled my stress at a time I needed to speak to someone. Money down the drain so far but I hope they sort it out....Version: 8.67.03
✓ Not ready for giving care through text. =(I was excited about this app because it has the chat feature so you and a therapist can communicate through text. This is a main feature if Talkspace. The two therapists I tried weren’t ready for giving care this way. Both had been counselors before they joined talk space, so maybe they were used to doing hour long therapy sessions rather than texting. The first therapist didn’t even answer me on chat, just told me we would talk about it in the appointment which I didn’t want to do, and the second one got short with me and seemed frustrated when I expressed my desire to use the texting feature. I just need someone to ask me questions to help me figure out what’s going on in my mind and then help me learn how to heal it. This is definitely doable with a chat feature. I am able to communicate much more honestly and learn way better this way. Maybe the therapists will get more used to this kind of communication. For now I recommend Noom’s Healthy Mind program if you’re like me and need to be able to text. They have coaches who know how to give care through text and so have been much more responsive and helpful in the chat..Version: 8.92.51
✓ How old you have to beWhy does it matter how old you have to be it’ll be 16 or something it shouldn’t matter how old you are this is stupid I’m only for adults And teenagers.Version: 8.51.02
✓ Very disappointedI signed up for talk space really looking forward to getting some help. I eagerly wrote a message to my therapist and then checked my phone every 15 minutes for a reply. The app gives a guaranteed response time that was about 6 hours from when I initially posted. That time came and went so the app offered me another guaranteed response time which was about 9 hours later. The therapist did not contact me within that time either. Thinking that I had picked a therapist with maybe too much on her plate I switched to a new therapist. Now this therapist has also missed two of her guaranteed response times. Now I feel as if I was conned. My credit card has been charged $260.00 and I have not been contacted by anyone from Talkspace in well over 24 hours when they GUARANTEED a response in just a few hours..Version: 8.74.00
✓ Get charged without knowing/not helpfulI used this app for two month, but still get bills afterwards for several month without knowing. Very unreasonable charge and did not notify me that I am still paying for the bill. Also the therapist was not helpful at all, she only get back to me after two or three days with a message no longer than couple lines, total waste of time and money. Do not recommend..Version: 8.48.06
✓ My therapist is great, the app is terribleMy therapist LuGina “Gina” is kind and insightful, but the app failed during our life audio session multiple times on both ends. This was my first session and it was upsetting to discuss past traumas and then notice that my therapist didn’t hear a word stated. My phone connection was on Wi-Fi and adequate to remain connected. My therapists’ connection was also adequate, but the session dropped on her end as well. Gina mentioned that her calls regularly drop and that Talkspace is often dropping client’s calls. Unfortunately, we had to end our live session after 10 minutes and switch to a messaging session which was a less detailed approach. To add to the negative experience, I had a psychotherapy session earlier this week and the video call dropped as well. The psychotherapist, Bob also mentioned that video calls often fail and he had to mute the audio and and call me separately for audio. Overall, Talkspace should consider investing in a new app..Version: 8.94.61
✓ More novelty than helpfulThe premise seems great, you can get help from your home on your own time. The problem is the execution is poor and it seems like they have little oversight on the counselors. Most apparently have their own practice and they make no qualms about letting you know their physical patients are addressed first. If you came here for the text option I would advise not even trying. Had 1 out of 5 that would respond and was recently told I would get 2 messages a day for 5 days. Even with my copay that came out to $5 a message from them. Save yourself the headache and find someone local. This will only increase your anxiety dealing with Talkspace. Their refund process seems to be just a bad as I’ve been waiting on a response for two days and have yet to have anybody reach out to me. Hopefully they make it right, but based on every experience up until now and seems like they got me for $100 and I only got worse..Version: 8.94.83
✓ Waste of Money!!You would be better off seeing a face to face therapist. What you will ultimately be paying for by the sounds of it is someone that you can send msgs to, who will then copy and paste a pre typed response. I chatted with Vered (A 'therapist' I use the term therapist loosely) Once I realised that Vereep was pasting his answers, I asked him questions about himself which he ignored and the ones that he did answer made NO SENSE. Vered just kept saying "no try. You must pay to talk". Which obviously put me off of talkspace. It's quite a lot of money that you will have to pay to have pretty much a diary in your pocket. It is also disappointing since I heard about this app from "Rupaul's What's the Tee?". I will no longer be looking into any of the products they are allied with..Version: 6.1
✓ Extremely disappointedI was initially matched with a therapist that specialized in a subject that I had no issues with nor did I specify I had issues with. I had to accept in order to try to change therapists, only one of which was female (which is what I wanted) so I had to accept that.. but I felt like I wished I had more choices to pick from. My therapist was nice. Very generic though, and didn’t know how to use the platform. Promised to email me something and never did. Red flags raised when she cancelled our second appointment together but we rescheduled in the same week. I really wanted routine and continuity… and I didn’t want to switch providers at this point after already going through a really tough first appointment. So I stuck with the same provider. Fast forward, she cancelled our 4th appointment, rescheduled it for two days later, then I waited on video and she never showed up and didn’t message til the next day with a pretty tepid sorry. I called (to no avail) and emailed Talkspace to share this and show my disappointment and yes I got a refund, but no apology for being treated as unimportant or uncared for. Talkspace was my therapist’s side gig so clearly not as important as her full time job which is fine if that’s ok with you. But it took its toll on me. Will not continue. To add insult to injury, the app is not very user friendly..Version: 8.93.9
✓ Absolutely a NightmareI got Talkspace via a recommendation from one of my friends who uses it because our insurance company was suppose to cover it. After getting matched with the most useless therapist I’ve ever met in my whole life and several unsuccessful attempts to be matched with a new one, I decided to cancel my plan. After which, the co-pay that was suppose to be NOTHING started being pulled out of my account. It was only ten dollars, so while I was annoyed, I figured it was whatever and moved on, figuring I’d pay for the two useless sessions I had and move on. Unfortunately, I had some issues with my card and had to change payment methods. So, for the last MONTH I’ve been getting emails saying that my payment keeps failing despite the fact that I’ve updated my card information three times. Ive been in touch with the ONLY method of customer support which is EMAIL and not at all effective, because all I’ve been told in the month that this has been going on is “I’ve forwarded your problem to the right people and we’ll get it looked at” while I continue to receive stressful payment failed emails. This whole thing is a nightmare for only ten dollars and I wish I had never even tried Talkspace to begin with..Version: 8.94.68
✓ Used to be helpful..When I first joined TalkSpace a few years back, it did wonders. I felt that that therapists genuinely cared, weren’t overbooked, and I received responses quickly. I assume in combination with the pandemic and the fact that every single podcast ever is adventuring Talkspace, it’s become incredibly over crowded, therapists are too busy (I got tossed around so many times, after not even speaking to them but receiving a message that they could not accept any more patients). I got increasingly frustrated with this and eventually deleted the app. I wanted to come back, and kept trying, but my therapists I was matched to were not helpful but instead send me paragraphs of “what to know” for well over a week before I could even tell them what I needed help with. I kept trying to be re matched but continued to encounter the same issue. Finally was matched with someone great, but she kept going on vacation! It got to the point tonight where I was just done. I’m considering paying $200 a week again for therapy, but at least it’ll be more help than this app..Version: 8.92.93
✓ AwfulIf you are under 18 they will ignore you , they don’t care . no other messaging services at this time for under 18s(1am)it lets u sign up at 13 however i’m older than that anyway (13 not 18) but then they will just ignore you which feels really horrible when you really need someone..Version: 8.70.03
✓ Unresponsive - No Therapists?I don’t normally leave reviews, but for this I just had to. I signed up with this a while back, probably about a month and a half ago. At first, I was speaking to the person who matches you to a therapist, they were responsive and helpful. then, as soon as i chose a plan, the marcher no longer responded to me. Then the waiting began. After about 2 weeks of not being matched STILL, I was concerned I was paying 300 dollars for nothing, so i reached out to their customer service. They advised me sometimes it can take a little bit to find a good therapist match for you. I am a patient person, so i thanked them for reassuring me, and continued to wait. it has now been 3 and a half additional weeks, still 0 contact from any therapists. I think if this app wants to truly work, they need way more therapists so people can get the help they need. i tried to do this virtually (therapy) as it works better for my schedule, but now i’m going to have to find something in person, as i can’t seem to be matched online. How unfortunate..Version: 8.92.47
✓ Worst customer service of all timeMy husband and I decided to start couples therapy a couple months ago and we were matched with a therapist who we absolutely love. We were also happy to see that Talkspace is covered by insurance, so we called our insurance and they let us know that they cover Talkspace at 100%. Unfortunately, it’s completely impossible to get in touch with anyone at Talkspace to send a bill for reimbursement. Our therapist asked them over and over again to please respond to me, but other than a brief “we’re sorry you’ve been having a hard time!” email, no one has provided us with the bill we need for reimbursement. There is no live chat or number to call, which is pretty astounding in 2021. I would never have used this platform if I thought I would be paying this much money, so at this point I basically feel like they lied to me and are lying to everyone when they say they’re covered by insurance. What a scam..Version: 8.92.51
✓ It's alrightThis App is alright. But they don't seem to help with personal problems. Would recommend this app if you have anxiety etc...Version: 5.0
✓ Waste of timeI’ve used this app for a few months because it’s a benefit my job provides. I am in MA and I specifically requested to be matched with a female provider. For 2 weeks, the app was only matching me with male providers. I almost gave up but finally saw 1 female provider I could choose. As we started working together, the advice I was getting was very generic, stuff you already know and can read on the internet: for ex., have you tried meditation or breathing exercises? I asked my colleagues who also use this service and they were having the same experiences. It felt like my provider was not even paying attention to half of the stuff I was saying. In the end, I switched to a real psychologist from my insurance network. It is so much more helpful than getting these generic advices over text that I can already predict the responses to. I don’t think the selection criteria to become a Talkspace provider is very high. They just train people to provide some generic responses. If you really need help and want to see progress, don’t waste your time. As for the app itself, why isn’t there an option to freeze your account for more than 1 week? Sometimes people need a longer break. And why do you even ask for gender preferences of the provider and then provide the opposite matches?.Version: 8.92.91
✓ Customer support is a shambleTalkspace doesn’t seem to have adjusted their Customer Support team, this is unacceptable. It’s been 2 weeks since I contacted them and my request is still unresolved! They hide behind “dealing with an increased number of queries”, but I’ve never experienced this level of unresponsiveness! The app itself works well and you need to be lucky to be matched with a therapist who truly cares!.Version: 8.76.00
✓ DreadfulThis was a terrible experience. I didn’t get past the first stage, I was constantly left without a response to my Enquiries and when I did I think they were computer generated. I was asked the same question “have you ever been to therapy?” Twice in the same session. Very disappointed..Version: 7.80
✓ Utter CrapI rarely write reviews but this is utter crap, not what you want in a time of need. I suspect it does the opposite of helping people..Version: 6.0
✓ I would give it “0 stars” if that were an optionMy experience mirrors that of many other dissatisfied users. I received one month of unlimited messaging therapy as a gift. For over a week I checked my account and contacted customer service to see if my gift card had been applied to my account, as it did not show that on the app. Finally someone told me that it had been. At this point I’ve wasted almost two weeks. Their providers are also slow to respond and when they do, the responses seem scripted or canned. I switched providers after my first counselor only had me fill out questionnaires only to receive no feedback or fill me in on what was happening. The second counselor seemed promising & after sending her a detailed message (at her request), she finally replied that she had resigned from Talkspace and they would match me with someone else. That was over two weeks ago and the matching agent has ghosted me too. If I had not received this as a gift, I would be more irritated because it’s expensive if you have to pay out-of-pocket. My month will expire soon and so far this app has been no help. I would even say their model seems predatory on people in vulnerable situations..Version: 8.92.77
✓ Didn’t feel like a priority or made progressI had a therapist NOT SHOW UP to our live session. It was the most hurtful, unprofessional thing you can do in this industry. The two therapists I talked with both seemed to not know how to even use the app on their end and didn’t go the extra mile to make sure they did. I switched therapists twice and I constantly felt like I wasn’t making progress or it was glacial because they respond with general or bare minimum feedback. I’m not sure if they’re trying to drag it out to make more money or what but it was a misfire for me..Version: 8.75.00
✓ Nightmare and Robbery. AVOID.What an absolute nightmare. I can’t recommend this service less. When you pay for therapy here, you get “credits” for sessions (45 minutes by the way) and these credits EXPIRE. So you can liable to pay for therapy and then LOSE ACCESS TO THERAPY YOU PAID FOR. This is exactly what happened to me. They took a month to get me a therapist, but told me I could change easily to a new one if I didn’t like mine. By the time I had my first session, all of my 3 other credits for the month were set to expire in a week. So I had no option but to schedule them with this therapist who I didn’t like or else I’d lose the sessions I paid for. This therapist showed up late to multiple of my sessions, and took a nearly 10 minute phone call during one of our short 45 minutes of therapy. By the time that happened, I tried to change therapists and talkspace said they’d get me a new therapist soon. It’s been over a month and a half and I’ve heard nothing. In that time, 3 of my credits expired so I’m out hundreds of dollars of money that has been essentially stolen from me from this absolutely garbage company. You should be ashamed of yourselves for running such a shady company that is allegedly trying to help people but is really just extorting them and not offering the service you promised (being able to actually get a new therapist if you don’t like them). I’d give negative stars if I could..Version: 8.94.2
✓ Expensive way to feel bad about yourselfIf you feel like you're hanging onto the edge of a cliff, TalkSpace offers a wonderful service where, for the low price of $400 a month, they'll step on your fingers and finish you off. When you first join, they match you with a therapist at random, with absolutely no screening or filters beyond male vs female. My first therapist was so aloof and unsympathetic that I might as well have been talking to an AI. (In fact, I'm 95% sure I was.) So my first $100 week was spent trying to get any response out of her more sophisticated than "how do you feel about that". My second $100 week was spent switching to a new therapist. And between the lag time, disclosures, and preliminary questions, it did in fact take a full week to get the ball rolling. Unfortunately, just when we were ready to begin the actual work, the therapist suddenly took a week off for vacation. He knew about the vacation when he took me on, promised he would be more sympathetic than the last therapist, then bailed just as we were starting. So my third $100 week is his vacation time. Almost a full month and I've still gotten absolutely no help. This service is beyond bad, it's downright harmful. All it's done is reinforce the fact that I am so utterly alone that I can't even PAY someone to talk with me. My suggestion: save your money and treat yourself to a nice vacation. It'll make you feel a lot better than this garbage service..Version: 8.94.83
✓ ConfusingI had high hopes for this apps many features, but before I could even start, I experienced a slew of issues. I found a therapist in my network through research, on Psychology Today. I signed up for an appointment with her and she told me she does her billing through Talkspace. At first, the link my therapist sent me to connect was broken. Once we were able to finally connect on the app, I went through and signed up. Then when I came back to our chat, we couldn’t even talk, she couldn’t find me and vice versa. I had to reach back out to her via email. We had hoped to get in touch with customer support on both ends but neither of us could. Shortly thereafter, I was charged $300 and matched with a totally random therapist. I even sent the person I matched with a message explaining the debacle and she apologized on behalf of the app. I was told that once I entered my insurance and card info, I would be charged copay following actual services. I reached out to customer support for a refund and have not heard back. I really cannot afford this kind of mistake and it’s having adverse effects on my mental health rather than simplifying a system that could help. I am disappointed..Version: 8.94.37
✓ Wouldn’t botherFor non US time zone users this is difficult to use due to the time difference. Many reviews said the therapists were back and forth and chatty. I got one reply each day to my message and three weeks in the therapist had offered nothing that could possibly be construed as help and has gone back to asking the same questions as they did in the first day or two. Waste of money..Version: 8.79.00
✓ Bad customer serviceUnless you’re under insurance within the app, would not recommend this app at all. I’ve mailed Talkspace atleast 10 times asking for my super bill so that I can reimburse my insurance but they can’t bother to respond. HIGHLY disappointed with the app. The therapist I found is a good therapist but don’t really know how I can continue if I can’t get my damn bill to reimburse..Version: 8.92.53
✓ Strange billing practices.The service is innovative, you get connected with a qualified therapist and exchange messages approximately daily. However people should be aware of the billing practices of this service. You are billed monthly ($100), and once signed up there is no way for you to cancel your subscription aside until your therapist approves your cancellation(!). Given the cost involved I'd prefer some more control over my account. As I was unaware of this, I didn't manage to cancel before the next month rolled over by one day, and I was billed a full month with no refund (not even partial) offered. Caveat emptor..Version: 4.4
✓ STAY AWAY worst customer experienceFor starters, my therapist was great. Everything else AWFUL. This company should be ashamed of themselves. It took weeks and weeks of attempting to contact customer service for an invoice. These attempts were met with SILENCE. This abhorrent experience caused me financial duress. My experience with customer service caused more mental distress. It took relentless emails and leaving unfavourable comments on their insta page for a response. Never again..Version: 8.92.87
✓ CrapThey con you and they charge you when you need help and want to talk therapists it's rubbish service and they are slow and don't give best advice don't get this app.Version: 4.6
✓ Horrendously overchargedHorrendously overcharged, not at all as advertised. Was charged £309 pounds and didn’t get to speak or remote chat with anyone. No option for getting money back. This app is a total con..Version: 8.80.00
✓ Highly Unresponsive and unreliableI have been dealing with postpartum rage and anxiety. I was going through a particular rough patch and was advised to find a therapist for treatment. I have twin babies and unable to get out the house so I decided to take the online route. On November 10th I spoke with Ivanna at Talkspace that recommended I work with a therapist that specializes in maternal mental health. I was then able to find a recommended therapist named Denise Davis-Moore. I was advised Denise would respond to my message or reach out to me within 24 hours. 10 days past and I never got a response from Denise. I had also scheduled my first live online session roughly a week out and Denise never confirmed and ended up missing the session all together. I then reached out to customer support asking for a refund and they too were unresponsive. They didn’t respond until I reached out again asking for a reply to my original question. I have finally received my refund but I must say I’m highly disappointed and dissatisfied with their service altogether..Version: 8.92.67
✓ Misleading pricing information and unprofessional therapistsMisleading pricing information and unprofessional therapists.Version: 8.59.08
✓ RubbishSlow service and I wasn't even given a therapist.Version: 4.6
✓ BIGGEST WASTE OF TIME AND MONEY STAY AWAY!!I never normally review apps but I had such a horrible experience with this one that I wanted to warn others. 1) there is no way to cancel you subscription!!! I have emailed the customer support team and have gotten no response I have even messaged my “therapist” no response and they continually try to bill me for another month when I have made it clear in written form I want to cancel THAT IS STEALING and from vulnerable people that just need help it is extremely unethical. 2) the therapist I had took hours and hours to reply and often sent one sentence question to massive paragraphs I would send him. This did not benefit me the SMALLEST bit and would never ever recommend this horrible app to anyone. They are just scammers they are not out here to help people and they target the most vulnerable, they should be so ashamed of themselves..Version: 8.71.00
✓ Awful App / Terrible ServiceI download the app, paid £200 and regretted it almost instantly. They claim you can speak to someone but I got matched three times to people who had no availability for 3 weeks. I contacted customer service to get no response for 3 days. Wrote an email and got a response from a boy saying I could get a refund by clicking this link. Utter waste of time. If I could give it zero stars I would..Version: 8.89.00
✓ HorribleOne second on this app and when i say my age, they want my money and parental permission. teens are the ones who need the most help these days and so when u come on an app like this one, you probably don’t have anyone else to talk to and your parents might be the problem as well. this is honestly ridiculous..Version: 8.56.10
✓ It’s a 12+I came into this app thinking it could help a 13 year old I stated my age and they give me a list of numbers to Call, I do not have to confidence to call that’s why I chose this app. And they said once I’m 18 I can use the app, why should I have to lie about my age to get help, I just wanted to talk about my anger and anxiety but no.Version: 8.60.16
✓ Barf.Gotta be the worst way to get metal help. If anything, I want to kill my self more now..Version: 8.83.00
✓ The app sucksWhy do I have to pay for help when I am having a crisis and need someone to talk to?.Version: 8.59.08
✓ Template responsesFirst off, I’ll say I haven’t paid for this and my review is only based on the free intake portion of the app. However, the responses were so robotic and trite that it didn’t feel like a real person on the other side. It didn’t give me the confidence to pay to continue..Version: 8.49.03
✓ HeartlessThe idea behind this app is brilliant but the way they gain their finance is all wrong. Many people will get this in times of need with little money. Finance should be bought in from sponsors so that those who can't afford it can still be given the help they need. Slow replies and lacked any form of compassion. Such a great idea carried out so poorly..Version: 4.6
✓ Only do it if your employer sponsors itThis app is a joke. I’ve never had any issues when my employer was paying for the membership. I no longer work for said employer, and I decided to input my insurance information to continue using this platform. It said that I had an available 45 minute session credit, but yet my provider still billed my insurance. I had to jump through hoops (DMing them on Twitter and emailing them) for Joanna to break it down to me that a “credit” is not a credit. Why would you call it a credit to mislead people? My therapist’s approach also wasn’t worth the price — I’d tell her what I’m going through, and she’d be like “that’s a lot to take in, how are you taking care of yourself?” If I knew the answers, I wouldn’t be in therapy. I refer my partner to this app, it says we both get $200, and yet my partner keeps getting billed even though they only booked 1 free 10 minute session and cancelled the other appointment. Talkspace also never said that the $200 would be paid out in credits until I emailed Joanna, and she said there was no other way for them to pay me my referral money besides credits. This is an absolute joke — run away from this. It’s not worth your time, there’s too much false advertisement and lack of accountability..Version: 8.92.85
✓ All they want is moneyI wanted to talk to some one for them to help me but all these people are just wanting the money.Version: 8.45.1
✓ Great idea but disappointing executionThe idea behind this app is fantastic but unfortunately the only way to access it's full functionality is to pay for a subscription. I think that there are other services on offer elsewhere that execute this idea much better..Version: 4.6
✓ If You’re looking for help go else where!!!Had to switch therapist 4 different time. Responds were random if any at all. Got an emoji thumbs up and was told that their day job was more important then helping me. Asked for a refund and they would only refund a portion! I spent a week trying to find a good match..Version: 8.92.51
✓ I wish I could give zero starsThey aren’t transparent about their billing. I am getting charges from October and it is now February even though I had insurance that I was told “fully covered” my plan, all of these charges started rolling in when I got new insurance in January and tried to update my account. Not only that, my therapist and I met on a biweekly basis and the person who emailed me insisted their “system” shows me meeting weekly, which was simply NOT true. I can’t believe an app like this exists with this many issues. The user experience is absolutely terrible and you can’t even delete your own account? Anyway, I refuse to pay these bills I am getting until I can SPEAK to someone on the phone. Don’t you dare tell me to send another email. I had MULTIPLE open customer service tickets that went unanswered for weeks. But they had no problem sending me billing messages. Once I finally got a response I told them to remove my credit card information from their system and to close my account. I will make a point to tell anyone considering this app to not use it. You all are preying on people seeking help with your shady billing processes..Version: 8.92.85
✓ Slow serviceI bought the subscription that they suggested but they haven't gotten back to me since and been really slow after. They were really quick when telling me to buy the pack but when you subscribe it's like you're invisible to them after! Waste of 99$ unless they reply soon!.Version: 4.6
✓ You’re getting much less than what you pay for.Think of the bare minimum platitudes you might’ve got from a school therapist. To give you a point of reference, the selections of therapists on this app are less than half as useful as that, if they even respond to you that is. I personally went through four different therapists, two of which immediately ghosted me for two entire weeks after introductions with no scheduled vacations mentioned in the app whatsoever to prepare me for that. One therapist simply sent me a PDF file of self-help strategies and wouldn’t even let me talk to them one on one about my own personal struggles that I sought therapy for in the first place. It’s like paying 300$ a month to be gaslit into feeling like it’s your fault you aren’t getting anything out of your therapy by a bunch of automated responses that will constantly antagonize you for wanting more out of the service. I was very patient and I’m sure the individual therapists have little control over the poor system, but don’t trust Better Help..Version: 8.92.77
✓ No staff available for even initial assessment0 STARS! DO NOT USE THIS APP!TalkSpace requires a $199 charge to set up the app and schedule an appointment. The staff they advertise is obviously not even a real person. My initial evaluation for the $199 was rescheduled twice with less than 24 hours notice when their cancellation policy requires 48 hours if we need to reschedule with them. I only received one email back from “Amber” with no phone number or contact information and have not heard back regarding my refund request. I have reached out to the psychologist “Judith” that never confirmed either of the 2 appointments I scheduled with her and never responded to my message regarding this issue. Talk space is HORRIBLE! AGAIN DO NOT USE THIS APP. TalkSpace respond to my message ASAP and refund my $199 to my card and confirm no further charges will be on my account. This company is a scam and so unprofessional they should be ashamed for trying to scam individuals struggling with mental health. Shame on you!.Version: 8.92.53
✓ Not impressedA good app, but the support is horrible. I had some ok conversations with the therapist (nothing groundbreaking "be mindful, stay positive), so I wasn't a fan. Still. They charged me twice even after I cancelled the service and now wouldn't return my messages!.Version: 7.40
✓ DO NOT USE THISI had the worst interaction of my life on this app so unprofessional and when I brought it to their attention they shut it off and expelled me from the app while I was trying to speak to someone about it they don’t give a crap about anyone’s mental health. Disgusting.Version: 8.92.35
✓ Lack of Support, difficult schedulingGreat idea, great access, poor execution. I experienced several bugs, no way of getting timely (Less than weeks) assistance. One bug kept me out of the app for 2-3 days. No timely way to ask for reimbursement. Therapists don’t use the in-app online booking, and take 12-24h to respond by design. Because of this, booking can take days - faster with traditional clinics. No insurance support outside of the USA. Experience with the therapist is quite impersonal to begin. Feels like we are a secondary priority to their regular practice. I wish I didn’t lose 200$ to this service. After a month, I’m still trying to book my first 30 min meeting or get reimbursed..Version: 8.76.01
✓ DisappointedI have had two therapist since I joined this app two weeks ago and I am very disappointed. My first therapist responded in an ok timing but I wasn’t connecting and didn’t feel like I was getting any helpful advice and tips, she would make it hard to have a conversation with some of the responses she would send. So I switch, feeling hopeful with finding someone who I believed I could connect with more but now that I have switch, this therapist is hardly having any conversation with me at all. Very disappointed and I do not think I was be renewing my subscription after this month..Version: 8.79.00
✓ Listen if u wantI’m 12 almost 13 and they won’t help and that was my last hope bc I don’t was to call only text a therapist and I cannot go see one so I will have to battle on a try myself.Version: 8.76.00
✓ Completely uselessDon’t be conned.Version: 8.80.00
✓ Avoid. Avoid. Avoid. Terrible App… Let me tell you whyAfter creating a profile I was automatically set up with a therapist who had “no availability”. There is no way to pick a new therapist at this point. I reached out to customer support… 6 days later I got a response apologizing for the delay and if I still had the same issue to respond to that email? The therapist did respond and let me know she avoids showing availability but rather chats with the person to determine this… I’m sorry… using my therapy time to (billed or not) to talk schedules. I work full time, this app has a button to view availability under the guise you can schedule time… so thats just optional. The therapist also mentioned she was in a different location so it wouldn't work (insurance billing wise) like i was the one who picked her or the location. - The user experience/patient experience is sorely lacking to say the least. My employer pays for this benefit. I will be reaching out to them and asking them to not use them in the future and opt for other options that are easier for users/people seeking out therapy..Version: 8.92.77
✓ Seems decentSeems good but I couldn’t try it. Not for under 18s.Version: 8.52.03
✓ App won't openI can't get this app to open at all. Very frustrating.Version: 4.6
✓ Hit or missWe signed up for couples therapy. The first therapist was useless/unresponsive and customer service was equally useless. All they offered was to change therapists even though the first one had wasted a lot of our time. The new therapist was actually awesome (which is the only reason to rate above 1 star). When I eventually tried to cancel the subscription, customer service was once again useless, didn’t listen to my request or process the cancellation correctly. When I highlighted this shortcoming their only response was “oops, wanna sign up for a new subscription?”.Version: 8.92.87
✓ Not helpfulI couldn’t even use it without parent consent and money... I just wanted a person to talk to but whatever I guess..Version: 8.81.00
✓ Just Don’tNo support, no response, few options, don’t waste your money.Version: 8.92.99
✓ Very disappointedSo far I’ve worked with two different therapists. The first one no-showed for my 10-minute assessment and then canceled two subsequent sessions when I only get one per month. I missed out on my 30-minute session. Then I switched to another therapist who was again late for our 10-minute call and only showed up after I sent a message asking if we were still on for that day. Now I’ve just been no-showed on my 30-minute session despite her confirming early in the week that we had a call scheduled. I’ve been on this app for almost 2 months and haven’t even had a full appointment. Both therapists were very nice but apparently they all neglect to show up for sessions on time/at all. I haven’t really gotten any messages from my therapists either so I’ve gotten nothing out of the experience except time wasted waiting for appointments to happen. Completely unprofessional and extremely disappointed.Version: 8.92.85
🙂 Talkspace Therapy and Support Positive Reviews
Talkspace Therapy and Support works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Talkspace Therapy and Support.
⛔ Talkspace Therapy and Support Problems
