- 93.6LEGITIMACY SCORE
- 94.1SAFETY SCORE
- 4+CONTENT RATING
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Avast Security & Privacy App Complaints & User Negative Comments 2024
Avast Security & Privacy app received 86 complaints, negative comments and reviews by users. Have you ever had a bad experience using Avast Security & Privacy? Can you share your negative thoughts about avast security & privacy?
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Avast Security & Privacy for Negative User Reviews
✓ Recently became a major problemI’ve had this app for a little over a year. It worked great until recently. I had trouble using Waze and google maps etc. then I began having trouble connecting to my home wifi. When I was at work my phone basically became inoperable. I’d check to see if my vpn was on and it would toggle itself on and then off, rarely connecting. I saw a few other reviews with similar complaints. I don’t know if there’s a compatibility issue with iOS 15.5 but this started about the same time as I installed 15.5. I actually, on a hunch, decided to delete the app to use my phone and it worked like a charm. I hope they resolve the problem and I’ll reinstall then..Version: 2.11.0
✓ Avast/AVG will sell your dataThe Verge website has just exposed AVG/Avast for collecting data about its users including what websites you visit, and then selling it. So much for protecting their users! If you use Avast/AVG suggest you delete immediately and find a more trustworthy provider..Version: 1.2.2
✓ I am still a bit worriedMy phone I think got infected with malware and my phone is STILL bringing up iPhone compromised and stuff messages, please add an option to do a very in-depth scan, I don’t care how long it takes a just really want one that will go through EVERYTHING and can get rid of anything that might be hiding, since many viruses are good at hiding from anti virus apps, if you add it I BEG you to keep it free, the app says I’m fine as well as my other anti virus apps but I am still worried. Somehow I got vpn but I don’t think I can turn it off if I try to turn it off my internet doesn’t work please fix that! but thank you avast, seeing your “you are SAFE” message makes me feel a little better.Version: 2.2.1
✓ Can’t Connect to App Store with Avast RunningAfter installing this app, I am not able to connect to the Apple App Store with this app running. This is true on all of my Apple devices, including my MacBook Air, my iPad and my iPhone. After spending a great deal of time troubleshooting this myself and on the phone with Apple support, the 4th Genius Bar technician discovered that the Avast product was the culprit. We turned off the Avast Mobile Security VPN, and I could then connect to the App Store. Considering that this application was purchased from the App Store, it makes no sense that it should then prevent further connections to the App Store. Please fix this bug..Version: 1.2.2
✓ Lame asfNot an antivirus just scans what you download from the internet.Version: 23.12.1
✓ OK but misbehavesRather overcomplicated interface, annoying “pay more” reminders even when you’ve subscribed. Reports a problem but doesn’t elaborate. And the VPN is a nightmare - won’t turn off, deactivates WiFi completely when you quit the program. Web sites slow or fail to load. Works fine on my desktop Mac, but have deleted from ipad..Version: 2.11.2
✓ A significant irritant that drops my rating two stars.Yes, it is a bit annoying it says my router isn’t secure enough to thwart hackers. But I can turn that notification off. However while traveling and trying to upload photos via WiFi from my camera to my iPad I would get 3-5 photos into the transfer and everything shut down, sometimes it was before or after the first photo. When trying to transfer nearly 300 photos taken in a day having to restart the camera and the app every 1-4 times gets tiring. Finally uninstalled Avast after fiddling with setting, coming to conclusion it was pointing to Avast breaking the connection, I uninstalled it and finished loading the remaining 160+ photos non-stop from the camera. Why Avast doesn’t provide the user with some way of switching the protection off for certain unsecured connections (the camera’s WiFi literally requires the iPad to be within 6’) I am willing to take my chances of nefarious characters trying to break in my camera WiFi within that sphere of 6’ in all directions. Provide us with some ability to toggle it off on certain circumstances. Don’t make us uninstall then reinstall the app when we’ve completed dealing with an unsecured network that we control and have no ability to change its security..Version: 1.1.5
✓ Error: “Failed to scan for potential leaks”I have been getting an ominous error message from my Avast VPN lately: “Failed to scan for potential leaks”… This single critical message implies that my confidentiality may be compromised!!! This is NOT what I expected from Avast! It’s akin to noticing a fire department note pinned on my front door, stating that my house may be on fire..Version: 2.11.1
✓ Had to deleteWas working working just as expected until a few weeks ago when the vpn would just start randomly connecting and disconnecting repeatedly (despite turning off auto connect) leaving you without wifi so I had to delete the app to have functioning wifi. Very disappointing considering the cost..Version: 2.11.2
✓ Disconnects my wifi after some timeHlo this app disconnects my wifi automatically after being connected to it for sometime.Version: 1.1.3
✓ Avast VPN ProblemsInstead of using a free version to see if I liked Avast, I purchased a year’s protection. Within 24 hours of loading and setting up Avast on my iPhone 13 Pro, my high speed connection, 382 Mbps, dropped to 50 Mbps and the culprit was the Avast’s VPN. Instead of seeing my Internet Provider name during a speed test, it was a Lease Line name I’ve never seen before nor heard of. As soon as I was able to turn off Avast’s VPN, all was normal during another speed test. I had purchased Avast to save money, now I’m in the hole for $48 plus will be paying $100 to renew my previous anti malware/anti virus subscription. For me Avast didn’t work, made things much worse, and I’ve wasted money..Version: 23.16.2
✓ New userIm giving a 2 star rating because I am new to this and am only taking a precautionary approach to a possible threat to my device and personal information and fully intend on giving a more accurate review and rating once the issue is resolved. I purchased this phone 2nd hand and recently received notifications of possible malware and also informed me of possible damage to my battery so I was advised to get this resolved ASAP to prevent my personal information from being compromised as well as further damage all around, was also a very sceptic on clicking on the 1st app I was sent to for the possibility of this warning being a scam so I browsed around and read up on the app description and services and I was convinced this one would work so I hope I made the right decision..Version: 1.1.7
✓ Honest feedback and complaintsI’m happy with the service but I don’t see why just because I’ve canceled the renewal so I don’t forget to renew or cancel in may or June next year that I am cut of from support even though I’ve already paid for it in my subscription. I only canceled the renewal because I saw it went up a lot . Also I noticed that avast wanted more money for the secure browser which is not on considered I paid for the complete family package because I thought it had all features included ..Version: 23.19.0
✓ AvastContinually turns off. Help and support does not explain how to update the app..Version: 24.5.0
✓ Worst security software and supportI had high hopes for this software which seems to have deteriorated over time. Recent problems ( on multiple devices) prevent accessing email if any of the protections are enabled. Recently a comical “a thing has been detected” started. Then it progressed to “to two things” (that’s their error message not my words). Reporting this to their tech support together with their self generated log file produced a vacuous response. These people seem to invest a lot of time developing advertising prompts and none on debugging the software or helping the user. I’d suggest these people are inept. I tend to think that protecting the fare paying user is low on their list of priorities. I’ve been a serious web user for 30+ years and can say without hesitation that this company doesn’t deserve any support. I wish I could attach screen shots of their error messages about “a thing” problem being found. Needless to say I won’t be renewing my subscription. Shame on you Avast and your polite but useless tech support. Oh yes - and replying to their request for more info gets the robot response “can’t ID the ticket number which is in the message subject and quoted in the message. What crock is this ….Version: 2.11.0
✓ Avast let downI canceled my account last September and I changed my Email address but they charged me another year for their service that I have not had I think they are scammers I bought a new laptop that had NORTON anti virus already on it so Avast is unable to get on it I have asked for a refund but they won’t give it to me have a look at how many have been scammed like me don’t use them you will never get rid of them.Version: 24.1.0
✓ Not as good as I hopedWhen you pay for a service, you expect to get that service but the Web Protection keeps turning itself off every so often and the VPN does the same even when the option to leave on is selected and the app stops completely when the subscription renewal is taken so I have to keep going in to refresh the license from iTunes, please fix these or explain how I can stop them happening?.Version: 2.2.0
✓ Was Great now uselessThe app was brilliant but since an update it’s not easy to find where to turn off the vpn for example the British Airways app doesn’t work with the vpn on so need to turn it off. Once I do find how to turn it off it then turns on automatically once it turns off then I can’t use my wifi on my phone. I’m thinking of deleting this app and using another vpn fix or lose customers Update: I’m now deleting Avast with still 6 months subscription to go, they have had plenty of time fix the problem seeing many complaints shame as it worked well so as the old saying goes if it ain’t broke don’t fix it. They did and broke it and losing customers bye bye..Version: 2.11.2
✓ Malfunctioned AppWhen I downloaded the app it worked for about 2 weeks then malfunctioned today. Today it kept saying that there was malicious websites and kept blocking them. The problem was that these “malicious” websites were parts of The Apple App Store, Reddit, Etc... For Example Whenever I Open The Apple App Store it loads for a few seconds then it would report about 8 of the links involving the App Store then crash. These links are the very same links that enable the App Store to even load. Meaning that it would block Entire Apps Themselves. It’s unfortunate that I had to delete the app but it was mandatory or else my phone would be rendered essentially useless. After the deletion everything ran fine again Something strange was that whenever I deleted any other app it only took around 10 seconds. However this app took around 3 minutes which was rather suspicious. Anyways in my opinion I wouldn’t trust this app and will not download it again. Have a great day,.Version: 2.1.0
✓ Still decidingI used to have a free version of this app several years ago and it was the great. At the moment I’m on 14 day free trial with this and I’m considering pulling the plug. I have to turn it off to access my emails or do a simple search on google so what’s the point. So far it’s a disappointment which is a shame..Version: 2.0.3
✓ Avast for iPhone 14Works very well but has 2 problems. 1) the passcode function doesn’t allow you to reset the passcode. 2) the writing to help function doesn’t allow you to send so you can’t talk to them. It’s a pity because other than that it works great..Version: 24.6.0
✓ Either slow or no internet connectionI’m not one to leave reviews but since I downloaded Avast I can’t seem to do anything on my phone that involves internet connection. I like the security and protection but if I knew that it would be this frustrating then I wouldn’t have gotten the app. I’m constantly having to turn off VPN because I’m unable to go on certain apps without it telling me there is no connection. Yes, VPN causes the connection to be slower but constantly being told that I’m not getting any internet connection is annoying even when I try to only use my data. My phone has never been slow or has had any issues before installing the app. I love using Avast on my computer but I wouldn’t recommend installing it on your phone. I’ve seen positive comments so I wonder why there is this issue..Version: 2.6.3
✓ Problem with Paid VersionI have this on my iPhone 11 and am not too impressed by it. I don’t typically use a VPN because I do lots of surveys for money on apps and you can’t be on a VPN for their tracking reasons. My problem though is with the web protection. I would think when you use a product like this that you should just be able to setup your preferences and forget about it but it’s not how this is going for me. I have to frequently open the app because every time I do, web protection has turned itself off and that’s the primary reason I have this app. I believe that your development team needs to look into this issue..Version: 2.7.1
✓ Impossible to useThis app is very slow, erratic and very clunky. It has however been slowly improving over the past year and had become almost usable. However I have just paid the subscription to renew the premium features for another year and was immediately reverted back to the basic version. Reported this to Avast but no response so am hoping that Apple can resolve it or refund my subscription. Wish I had simply cut my losses before and found a better alternative..Version: 23.12.1
✓ Update issuesSince updating the app a few months ago my location now shows up as an address in USA I have since and continue to be bombarded with adds and scams from American companies and some of my accounts I have automatically changed my password due to this for security reasons, Very annoying. Contacted the technical support team regarding this and they refuse to change my location back to a an address in the Uk. I have been with Avast for a good few years now with 3 accounts and have noticed problems started to occur with all since early this year and unlike before the Technical support team do not seem very helpful or knowledgable. I have decided to cancel all accounts. Thanks.Version: 2.9.3
✓ Cheated out of money, slowed my phoneI paid for A full year of premium, They took the money, but now they Say I need to upgrade. They're unresponsive and the app is slowing my phone down dreadfully. If I hadn't already spent money on it, I would delete it. I can't believe that I spent Money for a whole year of this product Only to be told I need to upgrade again. Also, this product doesn't work on multiple devices. It only works on your phone. If you want it to work on something else, you have to buy it again, which I think is stupid. It's buggy and it causes things to lag, and sometimes it causes websites not to load at all or have to refresh over and over. Waste of time and money..Version: 2.0.3
✓ Ok but turns itself off sometimesGenerally this seems to work well, but I have found more than once that it has somehow turned itself off. I think I’ve been protected for however long, but then I go into the app and discover something is somehow switched off. Usually it’s VPN, I even had case where it said it’s on in the status bar, but was clearly turned off when I went into the actual app. Web Protection has turned itself off too..Version: 2.11.6
✓ Misleading results from scansAlways has helped me but past few updates dating back to last year are highly misleading. It will say there are 2 issues that need to be resolved. It’s an ad trying to get you to upgrade. I’ve contacted them about this a few times and an agent agreed with me twice that it’s misleading and unnecessary. Now a new one pops up to go with the other 2 mainstays. Says phone is safe except for 2 things that II didn’t pay to upgrade for for each scan. Misleading and why I rated it 3 stars. You should be able like in the past to ignore them by clicking it once, and not every time you do a scan. Highly annoying and misleading..Version: 23.23.0
✓ 2nd ReviewI purchased the premium version of this for my iPad. I also added it to my iPhone. I deleted the apps and canceled my subscription as I was uncomfortable with an IP address being shown on app. Message from Apple said I could reinstall the app as there was time left on my original subscription. I did reinstall the app and reactivated a subscription renewal. It renews next March. The app on my iPad and iPhone will not save the vpn activation. I have to reactivate each time for both devices. I’ve called Avast support twice and since they can’t find an account for me since my purchase was through the App Store they refused to help on the issue I’m having. I am frustrated..Version: 2.1.1
✓ “Found a thing”The above phrase keeps appearing and doesn’t appear to be resolved. Also, the phrase “have a tip” appears but can’t open it when I tap on it and can’t find the tip within the app. Please advise.Version: 2.11.1
✓ Extremely buggy!This app was great when I first got it, but for the past several months now it lags and is very buggy. You can’t access anything on the app and it just doesn’t seem to be doing anything at the moment. I have made sure the app is always updated to the latest version and still can’t access it, as soon as you click on any setting within the app it just freezes and throws you out of the app and shuts itself down. Useless!.Version: 24.6.0
✓ Call me im an Avast customer 514 240 9901Ive been hacked and continue to be! There’s so many things that have happened. I don’t have the energy to write them out again. And sent two different emails with altering email addresses in case you were confused? I certainly hope this one will be received? At this point we can communicate by telephone? What do you think? I very upset in trusting Avast!!! I always used another company.Version: 2.12.1
✓ Bug sur le vpn d’avastDepuis une journée je n’arrive plus à me connecter à internet quand j’utilise le vpn d’avast! En plus il s’active de lui même, même quand je le désactive! J’ai été obligée de désinstaller l’application pour pouvoir me connecter ! Que ferais je de l’ abonnement que j’ai payé! Je ne suis pas satisfaite!!.Version: 24.2.0
✓ QuestionableI have used avast over 20 years going back to when it was completely Free, and it did the automated updates and had the scifi alert type of notification sound fx whenever something was encountered. Avast, I’m my eyes, is still a very viable app, but, alas just like others who bowed down to capitalism, stripping the free services and reintroducing them as paid services. I just installed this on my iPhone 13, and the app does a scan (very quickly…Smart Scan🤫) but, where is the option for FULL SCAN. I have gone thru all the Settings. I would rate it a 5.Version: 23.9.2
✓ Made my apps unusableI bought a 12 month subscription after the first trial month was up because it had been working well and within the second month the app started blocking almost all my other functions in my phone. Really annoying and was a waste of my money..Version: 2.9.0
✓ Agent Web ne fonctionne pas sur dernière versionDepuis la mise à jour 24.8.0, l’agent Web est désactivé et lorsque j’essaie de résoudre le problème en le ré-activant ça ne fonctionne pas….Version: 24.8.0
✓ Stopped workingDoesn’t work now, for some reason it constantly turns off which is super annoying. I loved it at first but now it stops working and I have no idea why. I restarted my phone and reinstalled the app and still not working. Not happy with this. I tried to report a problem through the iTunes Store and can’t get refunded. It just keeps putting me in a circle. I wouldn’t buy this app until it’s fixed. Waste of money. Also yes the App Store won’t work and some Other apps won’t work with a vpn. That is not fault of the vpn it’s the app itself. Don’t blame avast for that. However can say I’m not happy with the fact I cant get get a refund or get a response.Version: 2.1.2
✓ Slow internet connectionI’m not technical so am only assuming the ‘protections’ are in place. That said I am running the latest iOS and I consistently had difficulty establishing and maintaining an internet connection on cellular and wifi. A network could be identified, but no actual connection established. Ran speed test all the time. I like this product and see the value but it caused so much disruption to being connected that it became quite frustrating to the point I would have the VPN on and would get nothing back... turn it off and I’m connected straight away..Version: 2.5.0
✓ Good but slowIt’s a good antivirus / VPN BUT I’ve found sometimes it makes the internet/WiFi so slow it’s unusable so I find myself often turning it off. Your unable to quickly check Instagram etc because you have to wait a few minutes for it to authorise and connect. Hopefully this is something they can change with future updates otherwise I won’t be renewing..Version: 2.5.0
✓ Two years laterI have been using this app for over two years now and honestly it does not do anything, really the main reason I have kept the app is on the hopes that avast would add the ability to set the vpn location but sadly it hasn’t been added so once this year’s subscription is up I won’t be renewing the subscription!!!.Version: 2.9.1
✓ Forget your mobile dataIt took a while for me to realise what the problem was. My internet kept dropping out at home and my mobile data didn’t work at all. I couldn’t use Google maps when travelling. It caused a great deal of inconvenience and cost me lots time. Every application was slowed down to such a rate as to render it virtually useless. As soon as I uninstalled the app everything was fine again..Version: 2.11.6
✓ Cover LevelI have renewed my premium cover in November on my main frame desktop. iPhone message does not accept my desktop password or order number toprovide similar level iphone cover. Keeps trying to sell me premium..Version: 2.9.3
✓ Talk about shooting yourself in the footHas worked brilliantly for over a year but last month or so either Avast did an update that messed things up or they haven’t updated it properly for the latest iOS. It’s been useless for weeks now. I’m seriously thinking of cancelling my subscription and moving onto something else that works. Get your act together Avast, you’re better than this!!!.Version: 2.11.1
✓ Avast! used to be near perfect...now, disappointingI’ve had Avast! for years, and when they finally designed for iOS I was ecstatic. Sadly, the business model took a dive, followed by the software itself. Let me explain. The customer service is painful—and it will happily charge you for the same service through different packages, overlapping and renewing, with no logical thought to it. Case in point, this app includes VPN. But trying to discontinue the VPN-only subscription and app met with overcharging and extra phone calls, and this almost repeated a year later. Of greater disappointment, this app has fewer choices for VPN—can’t choose a location, can’t choose exceptions (like off while at home), and half the time nothing loads at all while it’s running. Add to that the privacy setting resetting to share my data, and it feels like the OPPOSITE of a VPN. I was a fervent advocate since 2014 for this antivirus...but I can’t recommend Avast anymore. PS: I had to disable the VPN just to launch the App Store to write this..Version: 2.6.0
✓ Not satisfiedGave me a pop up screen within days of installing this app. Asked me for a 5 star review or state why I was not satisfied. Told them. Too early to submit a rating as I had only used the app for a few days. Also said I didn’t like unnecessary pop up screens. On pressing the submit button got the message unable to send. What a load of ****. Can’t say I’m impressed Months later Decided this app is dysfunctional and total junk. Removed for another app..Version: 2.11.6
✓ Not worth a single penny!Slowed my phone down (12 Pro Max). Sites and apps would literally take minutes to load. Lost functionally. Meaning I'd click on things and there would be no response, both in browsers, and in apps. I have two phones. One for my business, and another personal. After deleting this app from my personal phone, it went back to being fast, and my functions came back. That's how I know it's this app. Common sense when clicking suspicious links (from emails for example), using a VPN from many free sources out there when needed will give you the same level of protection. Wish I could rate negative five stars. Total garbage. I'm embarrassed I was foolish enough to download this app in the first place..Version: 2.7.1
✓ Do not pay for this - stopped working properly after just under a yearI installed this just under a year ago and it’s been fine for all that time until last week. Suddenly the VPN has switched itself permanently on (I chose the app for other features and usually opt not to use the VPN) and this has begun disrupting the running of the phone. When I have been out and come back home, my phone will often not switch from data to my home broadband network until I go into the app and manually switch off the VPN. Until I do this it will say it’s using my data but it will actually just have no connection at all. Manually switching off the VPN will allow my phone to reconnect but in reality the VPN will remain on. In addition I’m constantly receiving messages on my screen saying I am/am not connected to the internet. I contacted support but have heard nothing back. The last straw came today when it disrupted my connection to the extent that I was delayed receiving an important work-related message on WhatsApp. I’ve deleted the app and cancelled my subscription..Version: 2.11.2
✓ IPhone disruptionBought this after being convinced by someone working in IT. Installed it in my iPhone 11 where it did nothing but slowed browsing and when connected to wifi nothing would load at all. No issues with my iPad which didn’t have this expensive app installed. Sorry I wasted my money. App support is useless, they want diagnostics. How the heck am I supposed to do that! I want my money back! Uninstalled then tried reinstalling......want me to pay again...what rubbish is that..Version: 1.2.0
✓ Incorrect information being providedI have had this app since around August and have had no issues until now. For some reason it keeps saying that both my private wifi and phone network provider data is a public network and I should turn on the VPN. I have since contacted my wifi and phone provider aswell as Apple support and all is in order. I had also downloaded other security apps to scan my wifi and they never came back with any issues only your app? Unsure why this is the case and do believe this is a new issue that urgently needs to be looked at, I have also reached out the the contact points within the app and have yet to receive a reply. I have paid for a years subscription and it’s giving me false information!.Version: 2.3.0
✓ Cheval de troie rat’s ne peut pas enlever??J’aimerais savoir comment enlever un virus rats je suis espionné par caméra et micro et emplacement!!!.Version: 23.12.1
✓ Never greatCan be good but never great. The VPN settings block all non-wifi web traffic. The app mysteriously logs out, still having control over your phone’s security despite not being able to change any settings.Version: 2.11.5
✓ Had To DeleteThis app has always been very hit and miss for me. When I was in hospital overnight earlier this year it refused point blank to let me join their network and wouldn’t stay turned off which meant I couldn’t use my phone. I put up with this app and its quirks, ignoring it while it behaved like a petulant toddler most of the time, but now we have parted company. Since the update, my phone wouldn’t connect to my WiFi. All the settings said things were fine, but my phone refused to connect on anything other than 4G. Deleted the app and my WiFi came back and has worked fine on my phone ever since. Wish I hadn’t wasted my money on a subscription..Version: 2.11.2
✓ Endless dropping of my networkWhat a kludgey piece of crap. Makes me wish for the old SCSI voodoo days- you could always get SCSI to work one way or another even without the terminator plug. I have had this software since last August and all it seems to do now is drop my network even when it says I am protected. My Network will be visible in the status bar then I launch either web or some web based app and then nothing happens, Network is now no longer visible and if I open Avast it still says I am secure and protected but I cannot access anything. Rebooting sometimes helps but not always. Tired of dealing with this on a daily basis. I will not be renewing..Version: 2.11.1
✓ Mrs HamiltonI’m pay for premium protection for 5 devices. I try to cancel Ava’s don’t aloud me to do it. For 2 years now been claiming me money back nothing happens because all their mensaje are not reply. When you write to the normal email no reply and they keep taking your anual fee, I try to install different antivirus all get acusé of be full of virus. My accountant get jacked constantly. Yesterday I received 20? Email for fb people’s none wrote to me were fake hackers. So what is that people’s paying for when there are no protection at all and not way to cancel ore get your money back..Version: 2.9.0
✓ Avast customer serviceSoftware great when u want to use it. Try cancelling the subscriptions and they continue to take your money and claim to not have record of cancellations..Version: 2.12.2
✓ Driving me mad!When I 1st downloaded this app it was great and I paid to upgrade to the premium version. However 4 mths after paying the renewal and there are so many issues, the main one being all the blips in connecting to vpn servers, not performing scans etc. it takes on average a good 10 mins to get it up and running before everything is on and that is with a bit of manual activity to turn the functions on. I have been speaking to the app developers but all I ever get told is you’ll have to wait for another update, not exactly helpful because you are not getting what you are paying for. This has now been ongoing for over 3 weeks. At this time I do not recommend..Version: 2.11.1
✓ Mauvaise stabilité de la connection VPNLe VPN passe son temps à se déconnecter sans raison après quelques minutes… Je suis toujours en train de reconnecter le VPN. Décevante histoire avec Avast..Version: 2.11.2
✓ Don’t waste your time.It was an easy sign up process of course but the vpn and whatever else they have in there doesn’t let me watch Netflix or prime and when it’s on my phone becomes very slow and laggy. Huge waste of time..Version: 23.19.0
✓ Security breachThe company was unable to prevent the security breach on my phone. Why?.Version: 2.11.6
✓ Very disappointedI’ve been using Avast for many years without issue on my laptop and desktop. I was confident when I purchased a subscription for this app. Have I done my money? I’ve paid for features that are just not happening. I keep getting told to UPGRADE, yet when I do that I get told I already have a subscription. I’m being told to activate VPN yet when I do it again tells me to UPGRADE. Fix this please or refund my subscription so I can get a app that actually works. Also no response for the two support tickets I’ve put in. This is not what I’ve come to expect from Avast. Very close to a EPIC FAIL..Version: 2.5.0
✓ Complete rip offThis is not a vpn when it does not stay connected, for the past few years I have documented the fact that this product DOES NOT WORK. And I will continue to do so here on the apple review, google reviews, yelp, better business bureau, and other locations to warn other potential customers that this product is a rip off. The reason it is a rip off is the fact that after installation and you go to sign into to reinstate your purchase is the vpn connection is made. Then it is disconnected. Therefore the breach has been made and the connection is compromised. AVAST has known this, others have documented this, and they refuse to fix it. Well if you think I am going away try again as I will continue to document this rip off until fixed..Version: 2.8.0
✓ Has been fine but more recently having real issues with it blocking all internet access on my iPhoneNot sure what it’s been doing but was causing me a huge issue of blocking all internet access for everything. When I tried to turn off the VPN it kept taking me to a renewals page. Kept getting alerts about issues with AVAST security certificates. As soon as I deleted the app everything worked fine again. Waste of money - how can I get a refund?.Version: 2.2.0
✓ I’ve had avast off and on with every new pc or phone till they’d diedBut the last update must have screwed up something awful it would disconnect even the new Wi-Fi at my house with my new phone I’ve just gone from from thinking you deserve four and a half stars to zero for chewing up my data switched to your sister company product witch is not letting me see pictures in my email so may switch again before trial is up get it together please I’d like a rebate for unused time. I tried it again it locked up my Wi-Fi saying it found something no idea what no clue just locked me up I want my refund on my brand new subscription.Version: 2.11.1
✓ Très décevant.L’agent web ne veut plus s’activer et j’ai plusieurs menaces. Cette antivirus ne fait pas son travail. Malheureusement j’ai payé pour un an de protection qui ne protège rien du tout..Version: 23.16.1
✓ Assez mauvaisÇa fait bugger assez fortement le wifi et le 5G.. Je doit toujours désactiver les options! Très mauvaise qualité selon moi, perte d’argent pour l’abonnement d’un ans.. je ne conseil pas du tout.Version: 23.19.0
✓ App disabled Internet on iPhone with 13.5.1Sadly I had to delete the App from my iphones with the IOS 13.5.1 update. It would block Safari and other Apps such as email and borrow box from downloading. I tried several fixes such as resetting the network, doing a hard reset on the phone and then phoned Apple Support. I had to DELETE THE AVAST APP and internet connection was restored. It worked perfectly on older IOS versions. Hopefully Avast can get this sorted so I can use it again and stop getting that annoying spam mail..Version: 2.1.0
✓ Money back NOT guaranteedAll payments fees are not transperent what so ever, i was charged for A YEAR of subscription even though i havent been using the product I have never received any email reminding that i will be charged so I thought i got SCAMMED and i called my bank immediately, blocked my card and applied for disupute, couple of weeks have passed and my bank have returned to me saying that unfortunately i need to deal directly with Avast- which i did and of course they said they cant refund me any money since the trial period has passed and i should have read terms and conditions Well you guys should have send me a reminder or at least a heads up that the trail is ending or whatever since i havent been using the service at all, you should also be more customer friendly and in situation where customers are worried they card info was stolen and bank is trying to deal with it have an exclusion and make a refund SINCE I HAVE NOT AND WILL NOT BE Using the services Worst customer experience and support ever.Version: 23.12.1
✓ Not what I’m used toSo before I switched to Apple, this app would scan your phone for viruses and all that which as a big avast user I was super happy about. Now I don’t get that much excitement from this app. If you guys could add the scan your phone thing to this that would be great..Version: 1.2.2
✓ Doesn’t allow me to watch moviesI cannot watch movies since I have avast.Version: 2.11.5
✓ Problems with the app!I messaged your technical support team but got no response! The app was working well prior to my transpacific trip recently. The app would not allow connection to United Airlines’s WiFi to engage in their inflight entertainment. The only way to connect was to temporarily delete the app. Once at my destination, I pulled it from the App Store cloud and reinstalled. It worked again. I had to repeat this procedure on my return trip; however after reinstalling it again, now it does not work for “safe browsing”. It keeps acting like I need to repurchase the app. At the same time it states that my account is active until September 2020. I need the safe browsing (VPN) to work. Help!!.Version: 1.2.0
✓ Cant turn off vpn and slows down all internet accessI deleted this app a few days after downloading. Even on the free version it keeps re-enabling a vpn, even when I turn it off. I have no way of knowing why or what the vpn is doing. The app (possibly the vpn) also slowed down every bit of my phone that used an internet connection. Cant speak to other aspects eg whether it helps protect against viruses etc.Version: 2.5.0
✓ The virus is OK but it’s also force advertisingOK so I gotta say the app is pretty OK but I believe a one year subscription is way too much knowing this other cheaper price that can do basically the same but anyways the real reason why I am writing a review is because I was about to cancel my subscription I had to the 25th and I also had time to cancel it 24 hours before the 25th which is the 24th but no renewed my subscription today the 23rd on Thanksgiving like hello that’s false advertising. I at least had a day to cancel it and if I cancel it which is pretty difficult it’s telling me I believe I won’t get refunded but the service will still be active. Hello I’m trying to get a refund not trying to leave my serviceon is there a number I can call.Version: 23.23.0
✓ Not greatMakes some apps unusable. Lacks features.Version: 2.12.2
✓ Applications problématiques non accessiblesParmis la liste des applications qui posent problèmes, il y en a plusieurs qui ne sont pas dans ma liste donc impossible d’y modifier les mots de passe puisqu’ils n’existent pas. En d’autres termes, ils me sont inaccessibles. Si vous pouvez me dire comment les faire disparaître de la liste des fauteurs de troubles, j’apprécierais énormément. Merci Henriette.Version: 24.6.0
✓ Avast virus protectionI was extremely dissatisfied with Avast virus protection. It slowed down my devices to the point that they were unusable. When I removed Avast, everything immediately worked fine.I filed a dispute through my credit card company to remove the annual fee, which was resolved in my favor. Now, however, Apple which apparently owns Avast refuses to accept that credit card to pay my $.99 per month iCloud subscription fee. After three phone calls and two online chats, they refuse to budge. I do not have another credit card to pay this small fee - nor should I have to open another credit card account to pay this monthly fee. So I guess I lose everything in my cloud. Shame on you, Apple. Seriously? Over 99 cents a month?.Version: 2.9.0
✓ It is being very buggyI tryed to turn it on but i can’t it just keeps turning on and back off by its self help and even tho i deleted the app it still buggy plz help fast and please fix this idk if its a virus issue or its just buggy help.Version: 24.3.0
✓ WorthlessAll I wanted to do was scan my iPad as I keep getting a pop up to install an app. Apparently Can’t do it unless I pay. The free one only offers 4 settings that are worthless to me. I NEVER connect to an unsecured Wi-Fi network, I already get warnings if I have a password leak, I already scan for unsafe web sites (I always contact hosting company to let them know about unsafe web sites and have them shut down) and my photos are fine, thank you. All this is worthless to me. Oh have been a network and security admin for 30 years I have free Avast on pc laptop and I can scan my hard drive with the free copy on that. Why can’t I run a scan using the free app on my IPad?.Version: 2.11.2
✓ Breaks Internet ConnectionI have had Avast on my old Mac tower for 3 or 4 years. It appears to protect it from malware, spyware, etc with no problems. I was so confident in it that I installed the Avast VPN on my 2 iPads and my iPhone. Big mistake! I have been having internet issues for months. I have replaced my router. I have reset my network connections on all my devices. I have contacted Spectrum of Central Florida for tech support. The problems continued but intermittently. Even with the VPN turned off the problems continued! I happened to read a review of the Avast VPN and the reviewer noted a similar issue. So I deleted the VPN app and my internet problems disappeared! It appears that the app was causing more problems than it was helping!.Version: 2.10.2
✓ You are blocking my apple app store from accessing the InternetMany important apps on my phone cant access the internet i am paying a fortune for internet and your stupid avast is blocking me from accessing it when i need it i dont have the time to search how to unblick my apps and be able to get internet on the apps i want i am not satisfied with your program at all, i paid to protect my laptop and devices but you dont know how to design a program that will not make my life more difficult, i should have gotten a more professional antivirus program that knows not to block my own apps on my own devices i will not be renewing.Version: 2.7.0
✓ Unfortunately made my iPhone virtually unusableI read some great reviews, and gave it a month of use and over that time multiple features on my iPhone XR slowed to being virtually unusable, particularly any browser ie safari, Firefox and chrome couldn’t load. Tried uninstalling/reinstalling but it made no difference. Switching off the VPN worked for a while then made no difference. Sadly had to uninstall, annoying as I paid for an annual subscription..Version: 2.6.3
✓ Fine for first few months to then major VPN problemWorked fine when I first purchased, but over the last 3-4 months the VPN has been causing connection problems. When it is on (which is the default position on start up) I am unable to access the internet. The only way to resolve is to disable the VPN. I have contacted customer services, who are aware of the issue and said they would address it in a future update. However to date, the problem persists. When I asked for a partial refund as the service was not being provided, it was refused and I was informed they would give me 3 months free access to one of their other services. Why it was thought I would want to have another of their services, when the service I have actually paid for doesn't work, I don’t know. Until they resolve this issue, I would avoid.Version: 2.11.2
✓ Mr MarloThis is not to bad I’ve seen worse before This is ok it does it’s job. With saying what there’s probably better than this out there again. But this free version is pretty good for zip zero. Although it does leak your information so.Version: 2.10.2
✓ Stopped my apps on my iPhone XI had this for less than one day and ended up cancelling my free subscription. ALL my banking apps ceased working, I couldn’t listen to my radio app... had to reboot my phone multiple times. Frustrating, as Avast was recommended to me for Macs and I thought it would be good for iPhone too..Version: 2.6.2
✓ It was easy for the hackers in my neighborhood to hack right on thruI downloaded this app because of security issues ive looked for how to contact you keep getting forum the forum does not do with contacting you i m not browsing in private mode while app says im private . I have hackers that are getting back to me after fours hours of the download i had duck duck go set as search engine now i cannot get private browsing tab on safari . I signed in thru my apple id and now hackers have taken over my phone i cant see where to get rid of duck duck go i will not be keeping this avast because of not being able to contact you about this issue and i hate having to write a review to take care of this issue.Version: 2.11.6
✓ Good ValueGreat app for the cost . Does everything the more expensive ones do . Issues I find though is it does not always alter your IP address and am having to turn it on and of several times before it gives me a random IP . It also shuts down occasionally with no warnings to tell you . Also updates from this app don’t appear on my update list and only noticed there was one when scrolling through the store ? . I’m hoping that these problems may disappear with future updates ..Version: 2.2.0
✓ VPN and AntivirusI bought Avast and I think it does great as far as the antivirus part so far, the VPN on the other hand was a huge problem, it wouldn’t shutdown so I could access content that required my exact location, it actually cost me some money, I figured oh well some sort of bug. Today I fought with it most of the morning trying to reach content that required my exact geographic location, it wouldn’t shut off and I needed the content. FYI make sure Avast app is totally downloaded and the delete the vpn in settings then delete the avast app, log on and do what you need to do to verify your geographic location, download Avast then turn on your VPN and tada your protection is back in place. One Star you shouldn’t have to do all that!.Version: 2.10.3
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