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DJI Ronin App Complaints & User Negative Comments 2024
DJI Ronin app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using DJI Ronin? Can you share your negative thoughts about dji ronin?
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DJI Ronin for Negative User Reviews
✓ Doesn’t work with an iPhone XRWhen the app asks you to enter in the password for the Ronin, you can’t actually type in the password. This means you can log into the app but not the Ronin while using the app. Making the app completely pointless for the Xr. Update: Still can’t enter the password..Version: 1.2.8
✓ Brand new device, unable to connect to deviceI keep receiving a login error when trying to pair the SC to my phone. I am following the instructions. Very frustrating experience so far! I am able to successfully login to the website. @DJI - please help!.Version: 1.2.10
✓ Garbage, garbage App!It said I had already created an account... so I do forgot my password and says it sent me an email to reset password... I haven’t got the email yet.. 🤔 soooo I cant even sign in or sign up.... so I can’t even use the gimbal I bought at bestbuy....Version: 1.1.8
✓ No IPad support???It’s 2020.. no excuse to not have your app responsive. Planned to use the raven eye for director and can’t even give them a full screen image.Version: 1.4.1
✓ Cant update my ronin scThe app hasn't been fixed to work with the iPhone 11 pro max so I can't press certain buttons within the app because they are covered by other buttons.Version: 1.2.4
✓ Changing password does nothingI can’t log in so I reset passwords, still no access. Try changing it again, and still no access..Version: 1.6.2
✓ Panorama function brokenIn version 1.2.2 the panorama overlap is additive instead of subtractive. Making the pan rotation positions totally incorrect..Version: 1.2.2
✓ Time Laps and Motion Lap broken on 5Dmk4Time lapse and Motion Laps are broken, it will only take a few pictures and then it locks up and red light activity turns on the camera but the gimbal is still running its program. Fix this ASAP please..Version: 1.1.6
✓ What’s going on!! I just wasted £600!!The app won’t work! It won’t find the gimbal!!! How do I fix this!!!.Version: 1.1.8
✓ App is not working and I cannot activate my Ronin S — please fix or else I wasted my moneyThis app does not work on my iPhone 11 Pro Max or my 11 inch iPad Pro 2018. I try to log into the app using my Dji credentials and it does not let me..Version: 1.2.10
✓ Verification code doesn’t workCan’t log in because of the Captcha. It keeps saying wrong, even though I’m getting it correct.Version: 1.4.6
✓ Buggy and Non-functional record buttonThe app is a great concept, but ultimately leaves you wanting because of its bugs. For example, I have a Leica SL2 Camera mounted on the DJI RS2 Gimbal. This is a great setup and works a treat if you use the RS2 handheld. The focus and record start/stop all works as you would expect. Then going over to the app… not so much. The record button fails to work in most of the app’s “Create” functions. It simply won’t do anything. It does work in the “Track” feature, but in the basic “Virtual Joystick” mode, forget about it. This renders the app all but useless since the whole point is to be able to remote-control the rig. Guess I’ll have to buy a physical remote like those made by SmallRig or Tilta instead..Version: 1.6.8
✓ Let downStill feeling really let down that DJI said they were going to support the Eos R5 with a simple update to the RoninS and then haven’t bothered. Will never buy another DJI gimbal..Version: 1.4.6
✓ Won’t even downloadI have an iPhone XR with iOs 13.7 and I cannot download this app. The DJI drone app works fine but the gimbal is rendered pretty useless without it. The app gets about 2/3 of the way done and even when left to download overnight it will not finish installing. I’ve reset my iPhone many times and done every troubleshooting method I can think of and still nothing..Version: 1.3.0
✓ Terrible time balancing a simple set up!Just purchased Ronin RS2 Pro Combo , and I’ve had a terrible time balancing a simple set up! I’ve watched several tutorials, firmware up to date, pan axis keeps failing balance test! I was really excited about this, but this is fading fast! Please help.Version: 1.4.4
✓ Keypad for signing in does not workWhen I go to sign in the app to connect with device it literally does not allow me to enter letters, only numbers into the entry area. It is impossible for me to enter a password because of this. I have tried this across multiple iPhones and iPads—-this is a app problem. Very poor experience, probably returning because of the software problem. I am unable to even get into the app because the developer does not know how to create the UI interface correctly—-don’t create a password and then create a defective sign in..Version: 1.1.8
✓ Important features missing to make this work1. Add a loop function for keyframes - ping pong or repeat. This is critical for interviews and similar scenarios. 2. Keyframe mode needs to support focus control. Otherwise it’s pretty useless and not competitive with other motion control systems such as Edelkrone etc These features seem really small and like oversights of making this a really good solution for secondary cameras without needing an operator. Such a downfall without it. 3. Also why is there no video feed visible from the Lidar video feed on RS3 Pro? On RS2 this works fine with Raveneye and one can set the object to focus on that way, but not that the Lidar uses it’s own video feed we can no longer see the video in the app. It’s better for the Lidar to have its own video for improved tracking and less hassle (eg no need for SDI to HDMI conversion), but now one can only set the tracking frames with that little screen on the gimbal :-( ughh…. 4. The Activate Track does not learn faces really so when a person exits the frame and comes back, all tracking is lost. This is really bad compared to some other systems on the market and really needs to be improved hopefully with some firmware updates..Version: 1.5.0
✓ Please update this app ASAP pleaseWhen the Ronin S started shipping 8 months ago many features where missing and mis sold. Now 8 months on still no camera control and a very frustrating experience. DJI you can’t go on treating customers like beta testers. Hurry up and fix the issues already or pay us for testing your equipment/ app! Follow On HEY DJI it is not to do at all with the firmware version that is upto date. - ALL you have added for Nikon users in 15 months is ability to change focus speed between Slow - Medium and fast. What about camera controls? DJI staff promised it would be delivered very soon 14 months ago. Don't promise what you cant deliver.Version: 1.2.8
✓ It’s.... fine I guess.Just bought a Ronin-S and focus motor. Saw the update that said it added the ability to control the focus motor from the app but it’s only available for the Ronin-SC and not the SC’s big brother. Don’t half-ass feature rollouts DJI. It leaves a bad taste in the mouths of your customers. The rest of the app is fine. What’s offered mainly works as you’d expect so I can’t say much negatively there. And an iPad version would be nice too. If I have my phone on the Ronin for ActiveTrack, then it’s kind of hard to use the rest of the app..Version: 1.2.8
✓ Ronin s appDisappointed with the app. Bought the ronin s and if your in a area with no phone service or have no 3G connection the app defaults to login page making app useless and not able to calibrate or use any of the features with the ronin app. Can use ronin with out calibrating he get average footage because lack of calibration..Version: 1.1.2
✓ Shame !Shameful that a company like DJI keep stuff unsupported and unresolved. Ronin SC that start going crazy and spinning like hell with a $2k+ setup on it. A company that respect itself and his customers should seek any problem and try to solve them. Nothing everywhere from DJI, except a lot of customers experiencing issues and being ignored. - We are sorry for what you are experiencing, p’ease reach out to the customer service… blablabla. Save it. Fix it instead..Version: 1.6.2
✓ HilariousTurned up to a shoot with new rs3 pro only to find my phone is not able to download this app and initialise it to turn it on. I had to abandon the gimbal after it locked me out and shoot handheld! Writing this review from a friends phone this eve as I had to borrow it to finally set gimbal up!.Version: 1.6.2
✓ DJI Ronin waste of moneyThe limited use of this product makes it a waste of money. All the complexities of using external monitors, disappearing features in the app like motion lapse equals a lot of frustration. Starting to hate DJI.Version: 1.2.4
✓ App resets every timeI think this app works GREAT!! The only reason I gave three stars is because ALL the settings in the app reset for my ronin-s every time I turn the gimbal off. I have an IPhone 7Plus and I know this has been the same problem for others that have this phone. PLEASE FIX THIS ISSUE AND I WOULD RATE 5 STARS..Version: 1.2.10
✓ Zoom control with forced motionThe zoom/focus control is non existent in forced motion. It’s in controller mode so would love to see this function in forced motion with maybe like a single axis virtual joy stick..Version: 1.5.0
✓ UI fixed for iOS 13Thanks for the update yesterday. Seems that the UI is fixed for the top buttons..Version: 1.2.4
✓ PAN AXIS REBALANCEFOR THE LIFE OF ME I can't get that stupid "PAN REBALANCE NEEDED" notification cleared out when balancing the ronin s. I've watched several videos and forums and it's as perfect as I can possibly get it balanced while its off, but when I turn it on and do the balance test I get the rebalance notification on the pan axis. Help plz.Version: 1.1.8
✓ We need focus control in track modeI wish we could use the focus motor on the ronin sc to control focus or zoom while in track mode..Version: 1.2.8
✓ Terrible App or Equipment?I have the Ronin SC and it has a tough time connecting to the app through bluetooth…i tried every possible solution i can find on y’all website NOTHINGS working.. tried deleting and reinstalling the app, tried turning my phone off and back on etc.. idk what can be the case with this problem but i feel like i wasted $200 for sure..Version: 1.6.6
✓ DO NOT PURCAHSE, DO NOT PURCHASE ITI purchased 2 drones, and one Gimbal DJI SC2, I got in contact with the tech department and the repair department, and I have received bad customer service and tech service, No resolution at all, I don’t want to replace it, and I don’t want to take advantage of the situation, I am willing to pay for the service, but I have not received a good service at all and neither a resolution, Good product but the customer service the worst..Version: 1.5.0
✓ Minimal Camera ControlThe app works good, but is necessary without the command unit. Even with the command unit, there’s minimal camera control on the Ronin. All the other gimbal companies allow control of ISO, shutter speed, etc. Why not DJI?.Version: 1.2.8
✓ CrapI see my comment was not uploaded wonder why.Version: 1.2.2
✓ Ronin S updateWhat about the ronin s, can we have the same modes and settings like the ronin sc? Active track, fpv mode, force mobile mode?.Version: 1.2.0
✓ Where has force mobile and motion lapse gone?????Most of the features have disappeared..... are they coming back?.Version: 1.2.8
✓ Software updates are to slowLove the gimbals but software updates are to slow. Just bought sony a7r V been waiting for software update for this camera for 2 months and zero :/.Version: 1.6.2
✓ Stop Supporting DJIThis Application never works. Cannot connect my Ronin-S. Does not show up on device list. Have not been able to use app at all. Need someone to fix this. It’s been too long with these app issues. Cannot support the product anymore since it cannot be fully used. Buying other companies gimbals and Drones. Friends and family will also move to other companies..Version: 1.4.11
✓ Black ScreenI was able to view the screen on my iPhone but now nothing.Version: 1.6.6
✓ Add Iphone 13 CompatibilityOn your sight it says only up to iPhone 11 Pro Max would work and my iPhone 13 pro max won’t let me use the app please fix soon.Version: 1.4.11
✓ No support for Ronin MXDisappointing.Version: 1.1.4
✓ It would be great if your videos were in the app and didn’t need to be played over data.Having the tutorial videos in the app would help a lot when trying to balance the camera when I am somewhere without data nor wifi. And it sucks that I sometimes have to have the gimbal ON in order to watch the balancing videos. Isn’t the gimbal have to off for us to balance it?.Version: 1.4.5
✓ App doesn’t work with iOS 14This problem was brought to DJIs attention during beta testing of iOS 14. Now months later and an update claiming to create iOS 14 comparability it still doesn’t work..Version: 1.3.0
✓ Add DJI mic supportPlease add a feature that I can have my DJI mic plugged into my iPhone for sound and video through the DJI transmitter to record both on ronin app.Version: 1.5.0
✓ Development Request: Active Track + iPad Dual App Instance Usage*1st review in 10yrs of downloading apps :-/* End user request: —> Implement Dual Device Usage: Device usage/details: In my workflow I use and LOVE active track. With a dedicated iPhone mounted for usage with Active Track it is cumbersome to make gimbal config changes. It would be nice to use a second device \ \ \/ With the addition of an iPad running another instance to make changes on the fly to control gimbal settings while camera is remote and actively tracking subject the workflow would be usable and less repeat shooting will occur due to an inability of granular control. (would either an API pass to a 2nd app to drive remote config changes or a 2nd instance of the Ronin app passing config GUI via the app layer?) It is obtrusive to cine/video workflow in the single device configuration using with active track in its current state. Please please please resolve this as you will have many more satisfied customers that will come back for more :-) Thanks kindly for all your amazing products! Staying tuned for more.Version: 1.2.10
✓ Track movement duration broken.Just got an RS3 mini. The only create function worth using for me is Track, but the Movement Duration is stuck at 2s or N/A. It's broken and can't be changed. Please fix it..Version: 1.6.2
✓ Cannot upgrade firmware on iOS 13Buttons to sleep gimbal and battery status are on top of firmware buttons. Please fix!.Version: 1.2.2
✓ Motion lapse doesn’t work with Sony a7iiiIt would be nice if half of the features you advertise actually worked. I’ve wasted 3 hours of my life trying to get this to work. At this point I’m ready to just buy another product since yours doesn't actually work. Tisk tisk. Very disappointing..Version: 1.4.10
✓ Track mode needs workWhy does setting up a "track" mode behave differently than a motion lapse? I'd like to use the gimbal's joystick to set the camera in the precise direction and then lock in that key frame. But I can't. Adding a key frame just creates one in a random location. If I create a key frame in the apps graph view, the accuracy is not great. Why not allow push mode here? Without this level of control, it's almost impossible to get your framing correct. Seems like a bug..Version: 1.1.4
✓ Issue on UI with iOS 13 with iPhone XS!I cannot upgrade my ronin sc firmware because the top buttons are on top of the upgrade notification, plz fix !.Version: 1.2.2
✓ Can’t sign upI haven’t had a chance to test the product because I cannot sign up!! Keep saying email invalid despite using different names for my email!!! Please help.Version: 1.2.10
✓ No motion lapse feature!?I recently bought the Ronin SC and mounted my Sony A6400 in it. The gimbal itself is fantastic and I love all the features, but I seems that on the app I have no motion lapse option!? I’m frustrated because that’s one of the reasons I thought this would be cool. Slightly irritated..Version: 1.2.4
✓ Works… sometimes. Need a more robust connection than an app for pro use.If you want pros to buy your stuff, then have professional (robust & redundant) solutions for configuring and calibrating your products. Poorly written apps are not the way..Version: 1.6.6
✓ Would be perfect if they add 1 thingFirst off the app works great, connects quick and easy, everything works as it should, however it does not allow you to keyframe the focus servo along with the movement in track and timelapse modes, the creative potential would be outstanding if they allowed for it. There is no technical reason they cant do it because you can already adjust focus focus in the app. Once they add this I will change my 2 star to 5 stars.Version: 1.4.1
✓ Sony No GoIt’s 2018...why in the heck is anyone depending upon IR as a remote control solution, especially a tech company like DJI? If you are expecting for your Sony mirrorless cameras to be compatible with the Ronin-S, well...they aren’t compatible...exactly. DJI supplies an IR cable as a half-baked solution to control the shutter and record functions for the Ronin-S. IR has high failure rates in bright sunlight. And, forget about the zoom wheel...it doesn’t work with Sony. There are videos showing how to hack the system by using a Sony IR remote, which is also a half-baked solution. Let’s go, DJI, get your stuff together and get this problem solved in the next firmware update!.Version: 1.1.4
✓ PointlessI’ve been trying for days but the app will not pair up with the Ronin. It will simply not ‘discover a device’....Version: 1.0.2
✓ Works with Sony A7 IV but…I’m able to control my new A7 IV, but not unless you follow procedures in a specific order, much like a NASA Shuttle Launch. I use the MCC cable, and you can’t do some functions, such as AP/Sh/ISO control on the app. This doesn’t kill me. However, a silly but BIG bug using the app and RavenEYE is that the CAMERA REC button and APP do not stay in sync with each other if you use the Camera’s REC button. What’s worse, is when you DO hit record on the camera, then hitting the rec button on the gimbal or app are now OPPOSITE of what’s really shown. I’ve submitted an entire bug report, but have to wade through the usual “did you do this, try that, firmware update, different device” stupid routine. I wish the app was more “English”; as of now, you feel like you’re working through some cheap video tool that’s been translated from Chinese..Version: 1.4.10
✓ Sort thisYou need to be able to see your phone/ tablets battery and service info at the top of the screen. The app blacks out everything. This is a pretty basic requirement... sort it..Version: 1.1.4
✓ HorribleThe app is horrible. It keeps disconnecting when I’m right next to it. Utter rubbish.Version: 1.4.10
✓ Firmware stuck at 0%So I just got the Ronin SC this app recognizes the device and requires an firmware update. But once I start the update it never goes past 0% it’s a little ridiculous that using this app is the only way to get this update. It seems this could be easily done better if we could just plug it into our computers to get the update instead.Version: 1.2.8
✓ Connection failure!Why can’t I simply connect the app with Ronin-S..? All firmware updated & battery is fully charged & Bluetooth is on & I’m loading the app right next to it. But it just not connecting to the gimbal. Please help!.Version: 1.2.10
✓ Garbage appFor a premium product this app is a massive failure . For starters , there’s the cryptic and minimalist error messages we get . The solutions to the errors in the app lead us to a minimalist set of instructional videos designed by idiots for idiots . The internet didn’t lie though, there is force control and you can fine tune various parameters with the app . Now whether those settings are mathematically accurate is another story . DJI doesn’t even have an iPad app for this device so you’re essentially left having to tweak these premium gimbals with their awful app on your phone . This app is gimmicky, at best . Feel free to peruse a Reddit and the DJI forums . The app is nothing to write home about . Massive let down ..Version: 1.4.6
✓ Can’t loginThis is terrible. There is no reason I should be having a problem login in this company is making all this money and can’t have an efficient running app. Is there any other apps I can you for my Ronin S?.Version: 1.1.6
✓ Actually very disturbing!Apart from internet being required in order to use this app at all and having to create an advertising log-in, in order to be allowed to use it; which already defeats the purpose of the app; further the Totally unacceptable terms & conditions! The main function of this app is not a service to the user at all! Feature control of the dji gimbals is only the smallest aspect of this apps purpose; main and true purpose being forced user data extraction and exploitation!.Version: 1.1.4
✓ Why do I need internet to control a Ronin S?What the point of having to log in to DGI to check balance or use the app? I’m standing next to the Ronin-S and I can’t talk to it. The internet isn’t everywhere and it certainly isn’t needed in this app. Remove the stupid internet log in requirement. Absolutely stupid programming. It’s not as if I can store a control profiles ‘in the cloud ‘ or anywhere else, certainly not in the app. The Motion section of the app is ridiculous. I have to use my fat fingers on the smallest control area to set a point. It should be set a position on the gimbal, add point, set new point. Precious little explanation of the control functions within the app. To top it all off, the gimbal only controls a tiny minority of the cameras that it initially promised and published. The hardware is great, but the app and Ronin-S firmware needs huge investment if this product is to fly. Christmas is coming and this is a turkey..Version: 1.1.4
✓ Utter Utter rubbishDoesn’t work aa it says. Rubbish hardware software integration.Version: 1.2.10
✓ Can’t get beyond opening the appCan’t create an account to use it. Glad I rented it before wasting money to buy a toy that doesn’t work and seemingly not much support from the manufacturer. Keep it..Version: 1.2.2
✓ Incomplete functionality and poor connectionThe “creative” modes ( track and cam anchor) don’t work on iPhone or in inverted/tripod mode. The camera will always orient towards the sky and the tap feature to position the camera does not work. I’ve spoke with DJI about this and there is no way to trouble shoot, except for just wait with fingers crossed for the next update to fix this issue. Also, connection from phone to ronin 2 drops often, and the only way to get it back is to power cycle the phone and reconnect . I’m hoping these issues are resolved in the next update, as the creative functions would be great tools to have if they worked. One more thing, still waiting for the rumored “roll 360” function to be released... hopefully in the next update as well..Version: 1.0.2
✓ Great gimbal but creative functions in app need refining!Motion Timelapse function only works whilst the phone is connected however most phones normally disconnect after about 30 minuets of inactivity rendering this feature frustrating and useless! 😠 Seeing as it’s a key selling point of the gimbal over its competition it’s worth mentioning..Version: 1.1.1
✓ HorrificIf you want to control your gimbal in a place with poor internet reception, you’re out of luck. I’m never buying another piece of DJi equipment again..Version: 1.4.1
✓ Update please！The UI issue on iOS 13 beta is boring me for months, now the iOS 13 is landing for everyone’s iPhone, please update immediately. Another problem is the support for new cameras such as SONY A7R4. The Ronin hardware is a very good product, but the app is not..Version: 1.2.2
✓ Camera choice on active trackActive track is worthless if u can’t zoom in on subjects. At least give the option to select iPhone lens.Version: 1.4.9
✓ Won't install on iOs 14.7.1I have tried to install the app so that I can actually use my new Ronin RS2. Unfortunately it will not install on my iPhone 12. How can I make this work?.Version: 1.4.9
✓ Updated Ronin S expecting to see newer algorithmsUpdated Ronin S expecting to see a better algorithm for smoothness, especially when reviewing the newer Ronin SC2. Are there plans to offer this in a future update for the Ronin S?.Version: 1.4.8
✓ This app loves crashing.IOS 14 compatible, yet every time I open the app it crashes. Again don’t understand why I can’t use my ronin without it but at lest make the stupid thing work with the minimal stuff it has to do like staying open. 🤦🏿..Version: 1.3.1
✓ Account Required for UseIt is absolutely absurd that he would spend a few thousand dollars on their equipment only to be told you can’t activate it unless you can login with an account. I suppose if you bought lights from them, if they ever design lights you wouldn’t be able to turn them on unless you had an account..Version: 1.4.1
✓ Now works with Sony A7RIII (at a cost!)The number of features you can control via the app is pretty good. Far better than the PilotFly offering. Although I is very annoying having to buy another cable for the Ronin S to work with my Sony A7Riii when there are two other usb cables for other brands in the box. I wouldn’t have minded it so much but the cost is crazy. £17 for the cable and £15 for the postage!! The control though is very good. Couple of features missing that could easily be added such as a LOOP button for tracking, timelapse, motion lapse etc. And a simple home button to center the gimbal. Good improvement over the previous Ronin M I had and for the cost a very good price. I’ve got a Atomos Ninja V hooked up to mine as well..Version: 1.1.6
✓ Motors stopped working after firmware updateI just updated the firmware before a wedding and now the gimbal motors are not working. It connects to the app but it does not respond to anything. Very frustrating situation i hope no one has to go through this..Version: 1.4.9
✓ Not user friendlyThis app is not user friendly. Much preferred the previous version. The menu options and headings are confusing. Can’t easily configure smooth track and everything else that used to be easy to find, is no longer there. DJI tutorials are no help..Version: 1.2.6
🙂 DJI Ronin Positive Reviews
DJI Ronin works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DJI Ronin.
⛔ DJI Ronin Problems
