ArcGIS Collector Negative Reviews

ArcGIS Collector App Complaints & User Negative Comments 2024

ArcGIS Collector app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using ArcGIS Collector? Can you share your negative thoughts about arcgis collector?

ArcGIS Collector for Negative User Reviews

✓ What a piece of crapWhat a piece of crap that maybe possibly works intermittently. I have no idea what the intent was here but it seems like a cruel joke to induce frustration in the user. A fitting pair with the government contracts I must use it with as it works as efficiently as a unionized government employee with frequent breaks in productivity, and an attitude befitting the most war hardened DMV employee..DagnabitallVersion: 20.2.4

✓ Photos and attachments won’t save on IPhoneMy friend can get his images to save on his android phone. However, when I take a photo and attach it to a point with my iPhone, the point shows up but without the photo..James16201Version: 18.1.0

✓ Another Dysfunctional ESRI ProductA very svelte GUI, intuitive to use and aesthetically pleasing. Rather marred by the fact it is unable to actually access any of the maps or data, staying true to ESRI’s philosophy of form over function, and more is less..Hu Li JingVersion: 18.1.0

✓ Crashes constantlyI’ve been trying to use the app for two weeks and it crashes non stop on my iPhone XR..Future mummerVersion: 20.1.0

✓ Maps don’t download offline any moreOffline downloads freeze 40% of the way. This bug makes the app almost worthless for me. And it’s part of a pattern for ESRI apps. My hypothesis is that ESRI has a monopoly and doesn’t have to care about quality as much as they should..Markg739Version: 21.0.1

✓ Apple and ESRI aren’t friendsNothing works. Domains do not work with apple. GPS Location is embarrassing bad. I wanted this to work but it doesn’t..GIS.LifeVersion: 18.1.0

✓ Constant crashing, no breadcrumb trackingConstantly crashes and no breadcrumb tracking features..S.thachVersion: 20.2.4

✓ Price and featuresThe pricing alone is enough to turn business away. Too buggy - maybe $5/mo of quality..Mikel27Version: 21.0.4

✓ Length on DimensionsWhen drawing a dimension it does not tell you the length until you have plotted and submitted the dimension, you then have to undo the submitted dimension and replay until you get the correct length of the dimension..Darren ManchesterVersion: 19.2.0

✓ New collector appSlick presentation, but unfortunately data entry is ‘clunky’ & not intuitive requiring more taps to input both points & area. Even the copy feature is harder to use. When completing field work I felt like I had one hand tied behind my back, very frustrating. Ended up giving up & going back to collector classic..JomitcheVersion: 18.1.0

✓ UnhappyWas a great app for using with survey now it just freezes all the time.Pole inspectorVersion: 20.2.1

✓ CrapSigns you out everyday and is slow.GTdbdhdhdhVersion: 20.1.0

✓ Okay update, but needs to bring over some features from classicI love quite a few of the changes and updates made to the new collector app. The multiple select editing is AMAZING. We’ve been wanting bulk editing while out editing features for a long time, and this is my favorite change. I also like that you can quickly input previously used choices into attribute fields. I hate the new polygon vertex editing. It is so unintuitive and makes changing the shape of a polygon so much more difficult than needed. The old version where we could simply tap on the screen to create new vertices or shift old ones made so much more sense. Crew members complain about this change all the time. My biggest issue about this new version is the lack of continuous copy and pasting. That was such an integral feature for collector, there is absolutely no excuse for not moving this feature over to the new app. The new paste button tool is in no way comparable. Overall, the new collector is fine (for iphone, not a fan of the new android version). But it needs a lot of work to be an acceptable replacement for Classic..Alltheseusernamesaretaken1996Version: 20.2.2

✓ Doesn’t let you use the application as a signed in userEven though you cannot sign into this application without an AGOL account, everything you do is as an “anonymous” user. Total pain in the ass, if you want to make any edits in the field you need to turn editing on for all users and then turn back off once you’re back in the office and hope that no one made an edit that shouldn’t have...this needs to be fixed ASAP. I know you guys are busy with Fields maps but for ffs.LracallecirvVersion: 20.2.2

✓ Domains of the same name...Don’t do it if they’re all in the same feature service. They need to be separate or Collector will error out on all layers. I also can’t get Sync to work. Fails every time :-/ promising though— way better UI than Classic. Map Areas is really picky on base maps; some will cause “generating...” forever with no hint as to what’s wrong even though AGOL map settings show the map area is ready..KubisuroVersion: 18.1.0

✓ Unable to collect offset pointsWould be great but you are unable to collect offset points using EOS Tools pro like you can with collector classic. This men’s we cannot apply a vertical datum transformation with a geoid to provide orthometic heights..Bogg2050Version: 18.1.0

✓ UK High AccuracyTried collector classic over a year ago with various Trimble antennas in the UK and even though it was recording cm accuracy, the GPS location on the map had a 2m discrepancy. This new collector app has OSTN15 built into the location profile and I can confirm that I am testing it with a Trimble R2 in the UK with a precision VRS and we are getting 1cm accuracy. We have checked the co-ords with a high accuracy non ESRI system and they also match. I have dropped it down 2 stars as the app has shut down 3 times in a week for no apparent reason and also when drawing a dimension it doesn’t tell you what the length is until you plot the second point. Which means that you have to keep undoing the second point moving it slightly plotting it again, seeing what the length is etc, etc until it is the length that you require..DaveWiganUKVersion: 18.1.0

✓ Still has some major bugsThis version of this app still will not work on android. Shuts down almost as soon as it powers up. I’m using a galaxy note 10 running the 1ui (9.0 I think). Also will not load all the layers for what we are doing. We are working the veg management for PG&E. So it is important for the app to load the veg. Points, but all I get is a message that it didn’t load that layer. Please, please fix these 2 issues..H8foolVersion: 19.2.0

✓ Doesn’t connect to GPSEver since the latest firmware update, it is having a terrible time recognizing the TRIMBLE R2 unit..Survey247Version: 20.2.1

✓ Most unreliable, buggy app I have ever usedLayers load about 20 percent of the time. Who’s in charge of running this app, a bunch of monkeys?.C Major808Version: 20.2.4

✓ Much improved but...This new version is much better but still lacks snapping, orthometric elevations, and it still fails to post attachments quite often. It would get 5 stars if those issues were addressed..Sbs1972pinterestVersion: 18.1.0

✓ Picture rotation in data driven pagesPhotos will rotate when viewed in data driven pages. Photos show up fine when taken with the Collector Classic. Any know photo rotation bugs with the new Collector app?.NibbagayVersion: 19.0.1

✓ Cumbersome Slow and unintuitiveThe classic was a tool. You’re turned it into a toy. The editing that was smooth is now been replaced by clunky childish bullseye images that add nothing but extra time to do anything. The only sensible thing you did was keep the original. Before you dismiss my comments as yet another person who has no idea, I have had over 2,000 hours of using ARC In the field. For god sake speak to your users and stop making changed recommended by game software programmers..LinemarkerVersion: 19.1.0

✓ Fix the damn thingKeep getting signed out for no reason. New app is a joke..Drowsyd3m0n1cVersion: 20.2.4

✓ Good but needs some additional features to be great1. Please add UTM coordinates. It is universal in my field. At this point, I need to take waypoints on another device. There are thousands of people that use UTMs for their data. If you want professionals to use this program, this is essential. 2. When looking at the map and clicking on an area, a drop down menu tells me what types of lines are there. I know what type of lines they are by looking at it; this is not the most important information. I want to see what I named it. To see that, I have to click on each one, scroll down and find the subfield. It is extremely inefficient and makes the maps much harder to read. 3. When making a polygon, I want to be able to pause streaming, go onto another feature to map, come back and continue streaming from the same spot..Shawn0biVersion: 19.1.0

✓ App is OKApp is easy to use but load times of layers can take a minute to load..Thamora3Version: 21.0.4

✓ Game changer for data collection with a few issuesI use this on an ipad Air 2. Mostly works well but I have a few gripes. One is that it signs out randomly, and if I’m working in an area without service (which is frequently) I might not be able to get back in, even to access my offline maps. The second is when I try to download an offline map. There’s a sweet spot, MB size-wise, but you cannot see what it is and you have to find it by trial and error to get it to work. On the classic collector, I know its around 7MB. Also, I don’t like how if you have offline areas, you cannot see the entire map when you are back in service. You have to delete the offline area..CascadekidVersion: 20.2.3

✓ Works but major flaw for picsWhen we take a photo of a point the photo is rotated in arcmap the old Collector did not rotate the photos. So we are back to using the old classic app..SadGusVersion: 19.0.1

✓ Offline Map crash WiFiHello, when trying to download offline map sometimes download fails. Please fix, thank you!.MattstreamVersion: 20.2.2

✓ Keeps dropping outSo many times a day I have to re-open the app to continue adding information. It constantly drops off. It was getting get bad enough that I had to reopen the app at every location. I know I have a good signal, I’ve restarted the iPad, I have no other apps open, and have uninstalled and reinstalled Collector. At this point, I have nothing else to try but it’s my only app that does this..VlvolvngrlVersion: 20.2.4

✓ Crashes FrequentlyApp’s very helpful, currently doing sign inventory. Every time I upload a picture though the app freezes soon after, very frustrating..TS014Version: 20.2.2

✓ Powerful but infuriatingThis has so much potential, but it’s like it was designed by people who never actually use it. It’s stubbornly difficult to actually collect points. First of all, every time you click off the screen on your phone, it disconnects the GPS. If you have a Bluetooth unit connected, that means it can take up to a minute to get the location again (even with the internal receiver, it has to find satellites again). Regular mapping apps don’t have to do this. Second, you can’t take points while taking a track line. So if you’re marking a trail and want to add a notable point, you have to stop tracking. Again, other apps don’t have this. Finally, the ability to download maps is poor even compared to the bad previous version. It’s a fixed download size, so the area + resolution are fixed in combination; to get a bigger map it has to be lower res, no matter how much space you have. That’s why I got a 64gb phone! Edit: in reply to the response, I should clarify - the real issue is that it only has options in Setting for the app to use location Never, Ask Next Time, or While Using the App. Selecting the last means when you turn your phone off, it stops using the location. Other apps like Motion-X GPS have the option in Settings to always use the location, so they keep receiving the location. If you’re using a Bluetooth receiver, it doesn’t disconnect the BT but it means the app has to “rediscover” that it’s connected. It’s worse when using internal GPS because it has to find the location all over again. Also, it’s strange that they replied to “correct” this and not the last one, which actually is incorrect - you can change the download size, it’s just very unintuitive and imprecise..EnronHubbardVersion: 20.1.0

✓ Clean but offline downloads are failingClean and intuitive interface. Efficient design. However, downloading an offline work area keeps failing...any advice? The error message has no info on reason for failure..I effing hate this appVersion: 18.1.0

✓ Garbage.Any time I upload anything the app freezes or crashes soon thereafter. Nearly impossible to get work done..Preston(Pj)Version: 21.0.3

ArcGIS Collector works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ArcGIS Collector.