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- 84.8SAFETY SCORE
- 4+CONTENT RATING
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CloudEdge App Complaints & User Negative Comments 2024
CloudEdge app received 67 complaints, negative comments and reviews by users. Have you ever had a bad experience using CloudEdge? Can you share your negative thoughts about cloudedge?
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CloudEdge for Negative User Reviews
✓ Has a lot of potentialThis app has a lot of potential with proper coding. The amount of false alerts is incredible. There are not instructions on how to properly setup the alarm zones, you have a paint brush (I think that's what it is), an eraser and the word PTZ. This isnt user friendly since I don't know what is good and bad, should you paint where you want it to alert or not? Initially nothing was painted. Through trial and error I just continiousoy get false alarms no matter what which makes me want to silence the app because it just goes off all day and makes it pointless. Additionally the app has motion track which is an amazing idea if able to execute properly. There is much work that is needed to make this good but I think if the developers could make the false alerts non existent, the motion tracking to not turn the camera all the way around to film a wall and more instructions on the motion zones would be outstanding. If these are improved I will be back to change my rating. Until then, be aware of all of these issues.Version: 4.2.2
✓ Latest update issuesSince the latest update when you view a camera it always goes back to the top left corner view at the level of zoom from the previous viewing. It used to return to the same position you were viewing last time. Was much better when it returned to the same position as last time. Otherwise happy with the app..Version: 3.0.1
✓ No good since recent updateIt worked for what we needed the solar camera to do. Problems since last app update 1. Slow or no respond when using the onscreen buttons to move camera angles. 2. Date and time isn’t always on the screen when viewing through the camera. 3. Unable to see any data at all for the current day and previous week for the charging of the battery from the solar panel. 4. No data at all for today or previous week for Wi-Fi signal strength. 5. When logging in to the app on another device it logs you out of the previous device. Means unless we’re together to view on one device we can’t on 2 devices. This never happened before. We could both view on our individual phones without being logged out. 6. In general the app is now slow. To reset we had to take down the camera from our outside wall. Then put it back up. The reset did not make any difference.Version: 4.5.3
✓ Session ExpiredI have had this app for over a year and a half on my phone and on my computer. I had no trouble with it until this past week. I had to uninstall the Nox player and reinstall everything. Doing this has caused this “Session Expired” and logs me out. I used to be able to have the app opened on both my phone and computer at the same time, but now I get this session expired and it logs me out. If I log in on my computer, it logs me out on my phone and vice versa. I had never been logged out of either before but now it’s impossible to stay logged in on both at the same time. I have even uninstalled the Nox Player and installed BlueStacks and it does the same thing. I would like to know how I can fix this to stay logged in on both my computer and phone without having to choose one or the other. There are no settings that I can find to do this. If this can be fixed, I’ll update my review stars..Version: 4.6.3
✓ The device doesn’t work anymoreI’m disappointed as the device seems to have a bug and is not working anymore. I’m tried reset my interest the devices internet but it just keeps saying device offline.Version: 3.0.5
✓ SD recording feature no longer working?No longer let’s met save videos to SD card. Turned off that feature? Why?.Version: 3.2.0
✓ AwfulI have three cameras… all three hook up to this AP .. two are the exact same ones.. only one different.. that one of the twins works perfectly.. added the 3rd one and wow what a mess. It won’t let you watch any video from any other time of day.. always revert back to the very 1st one of the day at midnight.. try to click on one that’s like 7 hours later? Well forget that always gives the one at midnight try at 12 hours later? Nope always goes to the 1st one of the day.. now they keep telling me it’s the camera not all are compatible with the AP. Well one is different but works perfectly always had.. have it now going on 3 years.. other 2 which are the exact same camera one works perfect other let me tell you it’s been down right awful.. so I switched camera as in actually switch but not on the AP as the location… guess what.. same issue same problem. But they insist it’s the camera and can’t possibly be the AP that can’t HANDLE 3 Cameras! Other than that.. works good.. except you gotta pay.. it’s not a free AP .. also I might point out.. this AP is sent with the cameras .. instructions send you to this AP on all 3 cameras. I have deleted reinstalled you name it.. same issue with the 3rd camera. I have no idea what’s the next step, except to which apps.. would think that this AP would work with all the cameras as per the instructions in the box with the dang camera!.Version: 5.0.4
✓ Fair App, but...Ever since updating to version 3.1.0 have not received any alert notifications. And no alarm messages with related recording. The only way I can see if there has been motion recorded, is by looking in History. This needs to be fixed SOON! Not getting alert notifications makes the system virtually useless. Happy with camera performance, so far. However, there are some basic functions missing on the app: 1. Apparently they have never heard of Touch ID. So, have to manually login each time. 2. No way to turn the camera on or off from the app. Have to use the physical switch on the camera. 3. No capability to adjust display brightness for the camera. 4. In order to replay a video, you have to go back to the alert page and select the video again. 5. Have been using it for a little over a week and it keeps telling me the camera battery is still at 100%, even though it keeps giving alert warnings that the battery is being used up faster than normal. The app has a lot of potential, but has a ways to go before it becomes a truly beneficial user friendly product..Version: 3.1.0
✓ Not worth itThis app is absolutely terrible. Motion detection doesn’t work at all, which means that it isn’t even worth having..Version: 2.3.3
✓ OkCamera picture is fine, detection is a bit slow to trigger the recording, no matter what function I use the light wants to come at night so there fore by the time the lights come on an the recording has started what ever was there has no gone. Worked great, through the day and night, until I purchased the year subscription to detect pets and cars, after a week it failed to detect, no recordings, no notifications. The help desk can’t help figure what’s wrong and just keep constantly telling me to reset the camera, from my review you can tell that’s not worked. I’m not sure if they don’t understand the issue I’m having or if they can’t be arsed to help. There’s not much guidance on how to use the app, although the app is great once you work it out. The live function is great and you can record live, the point of having the camera was so I didn’t have to keep looking as I’d be alerted if something was a miss, unfortunately this camera DID help with this but then it decided to stop recording. If your looking for something to have a play with and a bit of fun this is the camera for you, if you want reliability and a bit more security for your property etc DONT choose this one..Version: 5.1.0
✓ Not workingThis new update doesn’t allow app to work! It’s keeps saying loading and won’t allow to sign in either.Version: 5.2.2
✓ Lost connectionI haven’t received any motion detection since Sunday..Version: 5.3.1
✓ Potentially a good product, but,No web access for pdf user manual, the printed manual in the box requires a powerful magnifying glass to read. The ZS-GQ2 camera cannot be connected to a MacBook or pc computer for real time monitoring to see who is at the front door, one cannot keep your iPhone permanently set up for this. Very confusing info about where video is stored. Portrait and landscape mode unpredictable. Data stored on your own hard disk via WiFi? Probably can but no info to indicate this? No clear info about edge cloud data storage pricing. Serves me right I would rather pay 4 times the price and get a more user friendly device, but difficult to find !! What is the photo album request all about!!! ??? No info or help..Version: 3.1.2
✓ Terrible appDon’t do it to yourself. This is the most frustrating app I have. Tried connecting to the camera until the sun went down without any joy. And, to top it off, my feedback to the developer has been in the”processing “ stage for hours..Version: 5.0.1
✓ Not sure about the new doorbellsSo the other doorbells had the option to have them wired directly to the base. So you’re just hooked up to your original doorbell wires from the house which kept the cameras charged. I don’t understand taking that option away on these new doorbells because now I have to bring them in side and charge them. in addition, when my doorbell captures someone walking by in my yard, if I click the video playback part over to the left it just does this slow loading immediately process encrypting or whatever but it doesn’t load the short video like it used to. I never had to do any particular setting to have this option. So another words if I click on my messages and I look at all the pictures where I picked up motion., If I click on the arrow to the left, it used to play the video of that motion on my older doorbells that I had to replace! I’m going to look around in settings a little bit and see if I can adjust this stuff, and also there should be an option to keep our privacy without our stuff being or sent to anyone else..Version: 4.5.6
✓ Slow and grainy, but okay app for free!I wanted to like this and it is better than nothing. Also, considering it is a free app it is okay. But if you cannot rely on it for facial recognition unless you already know who the person is. Also, if a person runs by or goes by on a bicycle the camera will NOT even pick up the movement, or if it does it will take the picture and video AFTER the person has gone by. The night vision on ours went out within two weeks, so… So it’s nice when someone rings the doorbell, you can talk to them (but I can’t hear what they say), but at least you know when you receive a package. You can have multiple devices using the same app, which is nice. The app is easy to use. I delete the images and videos daily so extra data storage is not needed..Version: 3.1.1
✓ Not a security cameraThe only good thing about this camera is the picture. You can’t record - and I say this as in when you need it to. If you’re lucky enough to connect to it you can record. The motion detector works at random, and when you look at the recording it’s too late. By that I mean if it was fresh snow, the camera realises someone has just walked by, but it’s too late to record. All you see is footprints in the snow. And despite no interval gap in recording, when they walk past the other way the camera either doesn’t come on at all or when it does they’re so far away it’s just useless. It’s completely unsuitable for anything other than a door bell. If you don’t subscribe to them the camera won’t work at all after 7 days..Version: 2.4.2
✓ Adjusting PIR DetectionSo cameras are perfect for wire free WiFi cameras. They function very well when placed in minim or no traffic areas but when placed in high busy traffic areas battery will last a few hours but in areas were not much happens last as advertised. The installation was super easy and adding additional (same brand)cameras was easy as well. Also unlimited sharing with family. It picks up conversations from over 10 feet away and it’s clear. The night vision is also really good. I have 3 issues. (1) When speaking into the mic it’s not so clear on the other end, I can barely be heard. The outsider has a problem understanding what your saying. (2)No option to watch all cameras simultaneously live on a monitor or on your phone. (3) My cameras constantly alarming on windy days, birds flying by, neighbors flags are flapping, a bunny happens to hop across it, curious spider hops on it and it drains the battery within an hour or so; It detects motion period..Version: 3.1.2
✓ No Suport don't buyI have written customer support about my video doorbell not connecting nor will it reset. Nobody ever answers support questions. Deleting account and going elawhere.Version: 4.3.1
✓ Stopped Working!! Please Fix Crashing.I recently bought this camera and used the app. I have only had it for about two weeks. Initially it did everything it said it would do, but then it started glitching. Alerting the phone and saying we had visitors when nobody was there, and giving motion detection alerts hours after they occurred. Then it just completely crashed on us. Started saying poor network and could not connect. We even had our Internet provider send a technician on site to verify it wasn’t our internet service, which all the tests that were ran verified our service had no issues. My husband and I tried troubleshooting the camera, changing the batteries, reconnecting to wifi, and uninstalling/reinstalling the app, all to no avail. Nothing worked!! We also saw that two weeks prior the developers said they fixed a crash issue for IPhone 11’s, so we figured maybe it wasn’t completely fixed. I have the iPhone 11 Pro & my husband has the IPhone 11 Pro Max. Hopefully they get it fixed soon. If they do, I will change my rating back to 5 stars ⭐️. Just frustrated with all the glitches..Version: 2.4.1
✓ Poor Network errorPoor network error and can’t view cameras when using mobile data. Only works on wifi..Version: 3.1.0
✓ Glitch city!This used to be the best app I had for my security cameras. It worked great and had very few issues. Now it’s become he worst. For days my app told me my camera was at 100% battery life and since supposedly it’s supposed to last 120 days (which is a total joke but I can usually get a few weeks off one charge). Well this morning I went to check my camera and it was dead. The app never said it was low on battery or anything and hadn’t been recording stuff so I didn’t expect it to die so soon. As a result I missed out on an important visitor. I don’t have a doorbell so the app going off and notifying me that someone is at my door is how I can tell I have company. I can’t hear knocking as well due to some hearing issues. So I’m disappointed and annoyed. When it does manage to record anything it’s so glitchy you can’t make out who you’re seeing sometimes even on HD setting. And forget about hearing what is being said. The app also somehow turned the intercom setting off on its own. Just weird and inconvenient stuff going on. I’m switching over to Wyze 100% now. They at least can understand what the problem is and fix it. It’s hard to follow what the developers of CloudEdge are trying to get across at times probably since English isn’t their native language..Version: 1.11.2
✓ Is there a customer service anywhere?This app is incredibly touchy. If I had to do it all over again I probably would not have decided to go with this one. I wouldn’t say it’s the most user-friendly. Cameras are “OK“ but the reaction time is so slow you miss several seconds in reaction time. Those few seconds can be very critical as I have experienced. On top of all that, within the last week the app has just decided to stop sending push notifications to my phone. I have turned on every push notification within the app and on my phone specifically and still nothing. I have deleted both of the cameras and re-added them, didn’t help. I deleted the entire application, re-download it and re-added the cameras still no luck. Sent a message to customer service, no response so I guess I just have to go buy something different now. 😡.Version: 3.1.0
✓ Cameras hackers!Hello we love the cameras we have 3 and planning to buy few more! But now im not sure if i will get more of this camera. Because every time when we seated at living room camera on red eye by self like someone is using the app and looking behind the camera Just the same as when we using the app.. just to keep on mind the sensor on the app is off.. so now im no really feel safe with this camera.. if anyone has the same problem pleade share .. i want to think this is a regular funtion onthe camera. Other than that cams works good , beautiful quality and not problems yet at all.. but when the cam turns on the red eye just the same when i open the app cam on my phone .. that makes me feels creepy.. that makes me think if there’s a hackers or something else.Version: 3.1.2
✓ Transfer Could Storage ?There does not appear to be a way to transfer your cloud storage subscription to another camera. I purchased two cameras, and paid for cloud storage for both for one year. The cameras turned out to be defective and I had to replace both of them within days of the purchase. After setting up the new cameras, I discovered that there is no way to move my cloud storage subscriptions to the new cameras. This was especially bad because the cloud storage subscriptions cost almost as much as the cameras themselves. And over the course of just two years, the cost of cloud storage on this app actually far exceeds the cost of the cameras. This app needs settings and options that allow customers to manage not just the cameras, but their cloud storage subscriptions too. Potential buyers must seriously consider this before buying these cameras and/or a cloud storage subscriptions. It would have also been nice if there were some easy way to reach the developer to express my concerns and experience..Version: 3.1.3
✓ Slow when on sharingSlow.Version: 5.2.3
✓ Waste of moneyWe recently had someone try to break into our house while out of town as well as had items messed with on our porch before that and had someone outside watching us through our front window so we excited we needed a camera. Bought this about a week ago had it for 2 days maybe 2 in a half when all notifications stopped. It no longer alerted us to any motion where it was faced. We checked battery, deleted and then re added the app, re-started phone (multiple times) checked for updates and notification settings, turned sensitivity all the way up, and even went and deleted the device off to re-add only to get 3 notifications enough for me to get down from the camera and then nothing from that time on. We have tried everything to no avail. It’s worthless if I cant get notified to ppl around my house. I paid about $100 for this with taxes to have a 2 day working device..Version: 2.4.2
✓ Hopeless!These cloud storage is terrible. Often not recording. Ive now reinstalled the cameras AGAIN due to this… AND HAVE LOST MY SUBSCRIPTION. 😡 I purchased 4 cameras and 4 separate subscriptions and now Ive bought 4 different cameras and subscribed elsewhere. Hopeless product. Hopeless cloud service..Version: 4.3.1
✓ FrazzingThis app is so frustrating and annoying. Keep frazzing . Even I update it and uninstall and install again . So result. Very very poor performance..Version: 5.3.1
✓ It’s good but need improvement.The layout of the app is fairly intuitive. I would give this 5 stars apart from one flaw which I am almost sure is the apps issue. When I go to watch the history of my camera it says no video avaliable. It did work for a bit fine and now doesn’t work at all unless I clear my SD card or reset my camera which I can’t keep doing. I’m sure this is an app communication issue and my internet signal is 100% so if anyone can help it would be appreciated and then I would consider upgrading to 5 stars..Version: 4.4.2
✓ Prompts for firmware update, but won’t actually updateI have used this app for a few years. It has never updated the camera’s firmware correctly, and this latest 3.10 release is no different. It says my cameras need firmware updates (that’s new), then it says it’s downloading the latest firmware, then it reports that the update is complete, but later—the app will prompt me again to do firmware updates because the updates never actually happened earlier. Grrr!! Worse, I had to re-authenticate after the app updated, but it won’t paste the password correctly from my password manager. It’s not fun typing in a very strong password manually. GRRR!! The app is functional but is among the worst user experiences of any app on my phone. Please, get a good UX designer and fix this crappy app! And try testing before you release software to the general public!.Version: 3.1.0
✓ Difficulty logging inOnce you are logged in the app works well. Unfortunately, logging in is a nightmare. I have set up an account using my email address. When I start the app it is not possible to enter my email and password. The screen appears a bit jumbled, and I can’t type anything. I have to try to log in using my Apple credentials, which fails, and sets up another account for me. I delete the new account, then a login screen appears with my correct email address and password. The only other complaint I have is that finding clips in history could be made easier. It is difficult to zoom in on the time you are interested in. I would give it five stars if these issues are fixed..Version: 3.1.1
✓ Could do betterThis software is always so laggy, it freezes all the time plus by the time someone has gone past its too late once the camera comes on, it could be such a good app but it’s missing things to make it a really good piece of software, the only reason I use it is because it’s the only app for my door bell video, the latest update has taken away the percentage of battery power left, yes there’s a battery showing you how many bars but no percentage, thats quite frustrating now. There are things missing that I can not use anymore since the last update, I can not change the intensity of how much or how little my doorbell picks up passing people/cars, I can not alter that anymore, I can not change the chime & it’s volume on the bell, these are both missing on the app, please get them back on, my doorbell is not picking things up much & I can’t alter it because it doesn’t exist any more! So basically my doorbell is useless unless a person is stood directly in front of my door, all notifications don’t work anymore & it’s frustrating because there are so many missing things now in settings, it’s no longer possible to do anything to change anything now, I had 1 notification yesterday, that was my postman, this app is actually useless now.Version: 3.2.0
✓ It needs improvementThe one I have outdoors got damaged with rain and it won’t go up at all, i have all my cameras to detect movement but they lack focus I leave them in a place where I would like for them to stay and remember unless they see human detection and record but it’s not the case they move to the most unexpected locations leaving unattended the areas I would like to track but if I leave them fixed then I won’t be able to see human motion anywhere around because they are fixed to one location only… Now you asked for this!!! I would love to see a zoom in feature in your next products, more stability even in movement so it doesn’t feel your watching a chicken without head tracking device, I would love to see face recognition so I can name my family members so it doesn’t notify me every second my mom is watering the plants or walking around the house, but only when strangers are around and then it won’t consume my time looking every time the camera is recording a family member… other then that it’s a great little project, thank you and I am enjoying its simplicity..Version: 5.3.1
✓ Mostly EffectiveI am impressed with this door bell cam !! But …. There are a couple things I have noticed in the last 3 months… there are blind spots (when people just disappear off the video for example sometimes video will record person leaving but not arriving or vice versa… ) this is a real issue!!! also happens randomly I’ve tried to pinpoint when this “glitch “ happens but, it’s just so random!!! I believe it has something to do with recording time …. I want to be able to see what said person is doing at all times while in motion on my property!!! Other than that … the mic works well ,video quality is great for both Day and night vision , speaker quality is great , alert option is nice ,zoom is good and set up was fairly easy . All in all I’d give it a 3.5 If that glitch can be fixed it would definitely be 5 stars ( I’ll re-review in 3 more months !!! ).Version: 3.1.3
✓ Suddenly turning off and disconnecting from wifiOutdoor camera started to turn off and disconnect from wifi. And not turning it on until 4 hrs after. I dont know what cause this problem. If it is software issue. Please fix!!.Version: 5.3.0
✓ Not for older housesI was impressed when first buying these cameras and getting this app. I didn’t have to pay a service to monitor my house and the cameras are good quality for a good price. After using the cameras and app for a few months I’ve found that it is not a good system for my 50s era house. Despite paying for high-speed internet, the materials my house is made of interferes with the WiFi signal to the cameras. More often than not the app “times out” and thus will not let me see what’s going on at my house. The cameras often miss motion triggers (I had money stolen out of my vehicle right next to one of these cameras), often have to refresh due to “poor internet connection,” and similar problems that are due to WiFi interference from the building materials of my house. Also, if the power goes out, your WiFi is gone which makes these cameras useless. The cameras and this app would probably be good for newer houses, but not for an older house. You’d want a wired system if you have any kind of WiFi problems at your house..Version: 2.3.3
✓ Shocking appThe camera doorbell I bought is pretty good so far, but having to use this app with it is an absolute nightmare. Leave aside all the spelling and grammar mistakes in the text, which are a sign of shortness and lack of care. (E.g. when it thinks, wrongly by the way, that someone has tried to tamper with the alarm – just because I went into the settings, see below – the message says ‘someone tried to demolish’. LOL) There are so many bugs I don’t know where to start. For example, why does the tamper alarm go off with a big shriek every time I simply go into the settings? Why do I have to scroll through all the history, with all the videos, just to get to the latest clip? Why can’t I just access the latest video history without having to scroll through the whole day‘s video? Oh, and why are supplied screws for fixing the bracket to the door so thin and fragile that they both broke when I tried to attach them to the door? I had to get stronger screws to fix it in without breakage. All in all, the hardware is pretty good so far but the app is terrible and should be rebuilt from the ground up..Version: 4.0.3
✓ It’s okIt’s ok.Version: 2.4.1
✓ Needs Important FeaturesThis is app is OK for monitoring your cameras, although slow at times probably because of the network. But there are two features that it needs to make it fully functional. One is the ability to snooze notices from my cameras. Quite often I’m watering plants on the side deck and it continuously gives me alarm notices. I should be able to hit snooze on my phone or watch for a 30 minute or hour snooze while I am the one that’s causing the notifications. Additionally, in multi camera mode in the app, the user needs to be able to sort the screens in the order of preference. Right now they seem to only be in the order of when the cameras were installed. Preference would be to be able to pick which screens are on the first page and which ones are on the second page..Version: 5.0.4
✓ Was great until a few weeks ago. Customer support non-existentI’ve been using this camera/app for a few years now. It was fairly decent, no major complaints, until recently. The camera is used in a storefront where we also have a Bluetooth speaker playing music. We USED to be able to watch the live & recorded camera footage through the Cloudedge app, while the music played on the bluetooth speaker via the music app. Both important functions to a retail business. Now, if we try to watch any video footage through the app while the music is playing on the speaker, the camera audio overrides the music app and starts playing out of the Bluetooth speaker. I’ve been all over the app and in the apple settings, trying to find a way to disconnect the Cloudedge app from Bluetooth. There’s nothing. No options anywhere to control bluetooth access. I’ve reached out three times to customer support over the last month and have not received one response or acknowledgement. Going to give it another week before I scrap the camera/app and go with another company if this isn’t resolved/figured out..Version: 5.0.4
✓ Could be so much betterSo had this camera for about 18months .. setting up with Home network was not straight forward ( really it was tedious ) Anyway once set up all seemed ok .. The internal ringer provided is sketchy at best , Vistors would ring the bell 3-4 times before the ringer would respond ( not great ) Brand New batteries So no excuse .. The Camera is Very good Visually and responds when needed .. BUT with the internal ringer issue it is a major Flaw in the product .. Software updates are not regular or cure any issues the System has .. Again ( Re:Title ) Could be So much better if Company address the minor details ...Version: 5.2.4
✓ Not working anymore with some Dekco camerasMaybe Meari broke the friendship with the guys from Dekco , but it seems that some new models dc4l don't work anymore with cloud edge. New hardware/firmware, or simply not supported . Pitty..Version: 5.1.0
✓ Take forever to login in to the deviceTaking too long to login in to the device, by the time I logged in the person has gone.Version: 5.2.0
✓ Difficulty linking upDifficult to link up to the cameras ever since the latest update (10 Mar) was released. It takes ages and sometimes doesn’t even link up at all..Version: 4.1.1
✓ Good but needs more functionalityI’m writing this review in the hopes that the dev team read these and make changes. The app is overall good but could be improved by faster loading times. I have to wait a while for the live feed to start which isn’t an connection speed issue. The other thing which is more important than any other is it needs to have a low battery warning notification. My doorbell runs out of batteries and I don’t notice for days. This it quite vital and needs to be added ASAP. T. I. A..Version: 3.1.3
✓ Can’t for the life of me add the camera?My friend has setup her camera and would like to give me access but there’s no way of doing it. We’ve tried all of the listed options in the user manual and I still can’t get access. I also can’t find anywhere to answer my question as to how to get it working..Version: 5.0.4
✓ Hiseeu Solar powered & battery camera with floodlight Model:GL-C10+When connecting camera it doesn’t give me the option to select the Camera with Floodlights. As a result, the floodlights work when turned on and will not turn off. Also, WIFI signal is every week even though the camera is located about 7 metres from the router/modem. These two issues are causing me problems and the cloud App or manual do not talk about this and how to fix it..Version: 3.1.2
✓ Camera works however theres one annoying bugI’ve been using the app for a little over a year and it works great. You can open the app and see motion sensor alerts, you can even see all of your alarms in a grid mode and switch between them which is useful. However about four weeks ago there has been an annoying bug where I am signed out randomly from the app. The strange part is that even if I’m signed out I can still receive notifications from the app. Once I open the app after receiving the notifications, I am greeting with a “you’ve been signed out “ message. I’ve tried to contact the developers trough the app but have not received any help for almost two weeks. All I see is that my ticket is still processing however the app states that it usually takes 1-2 days to hear back with a reply. What makes this annoying is that I need to constantly be signing in when before the app would just work fine.Version: 4.2.2
✓ Repeated log in defeats purposeWe needed this app for two motion video cameras we put outside. We had several that work on the Kuna app which we are very happy with. The problem with this app is that it requires you to login constantly. You get an alert that it detects a person outside the front of your house at 3 AM and you try to look at the camera to see who it is, and you have to login before you can see it. The whole point of a security camera is to give you as much notice as possible if someone is trying to get into your house. Taking the time to login, when you’re half asleep, to see if you’re in danger makes no sense. I don’t always remember the password if it’s been awhile since I got an alert. It took me three tries to log in today. If it’s really a dangerous situation, or someone who means ill intent, it would be too late do you even called the police by the time you get to see the video because of the stupid login. Doesn’t make any sense to me there’s no security information on there why can’t they just keep you logged in? Most apps have a box you could check to keep you logged in but this one does not..Version: 2.0.2
✓ Great hardware but....I love the size and the practicality of the doorbell. However I find the response rate is pretty slow. It’s not as fast as I expected. When the bell is pressed it takes 4/5 seconds before there’s notifications my phone. Then the chime doesn’t go off until 6/8 seconds later. When accessing the doorbell via app, it takes another 5/6 seconds to load up then 2/3 seconds to engage with the caller, at which point they have either left or the system crashes. We can never seem to speak to the caller via the app with Bluetooth earphones. When we try the app crashes. So speed/response time could be much quicker and sort out the Bluetooth issue. Apart from that sound!.Version: 2.3.3
✓ Issues with optionsI recently bought security cameras which this app is used for. Overall, I think there are a lot of good options in the app, however, it’s not a well organized app. Also, when I first looked through many of the options, one of them was to opt for motion detection to only apply to a person. My alarm goes off constantly, and I have no idea what setting it off. I think even trees in the distance, moving in the wind or setting it off, or if a bird flies anywhere near my place it sets it off. Apparently, in the last update, they removed the option to say only detect a person. I could easily have 100 notifications in a day and they are all for nothing. This aspect is making me nuts. I’ve also reached out through the app for help, but there is no help. Those messages just go ignored..Version: 4.1.1
✓ Was great….until this updateI loved my camera and hadn’t experienced any issues with the app until now. My phone recently did an update and the app also updated. My cameras went offline and I have yet to get them to get back online. I’m certain it is an app issue as I had one camera of one brand ( the one that worked flawlessly until now) and I purchased a different unit for inside my house. The new unit wouldn’t connect to live feed, it’s connected to internet and the app, but cannot access live feed. Says poor connection when it’s touching the router and the router says it has excellent connection to that device. The original company sent me a whole new unit to see if it was a device thing and it connected and worked for about 5 minutes and then went offline as well. I am about to pull my hair out with this issue. I just want my cameras back online! Please fix this issue!.Version: 4.5.4
✓ Not to happyI feel like the description of this camera was misleading and not too honest. I thought it was motion detection meaning the camera moves on its own to follow movement as it tracks it. The pan tilt zoom is only used through the app. I feel like that is very pointless. The night vision is not great and I was a bit upset. The motion sensor is late starting the video and I only catch the end result usually the back of a head or the tail lights of a car. I also feel like you can’t hear much when listening to sound. So what is the point of having the two way talk? Also it does not record full time!! Only clips if it catches the motion!! Why the heck did I buy a solar panel battery camera?! Now I am disappointed 🤦🏽♀️ I usually do not write bad reviews but I do not want to keep this camera for that price without many options for the camera!!! I will be asking for a refund.Version: 3.0.5
✓ Only one login allowedWith the new update, we have lost the ability to have the 2 parents logged in at any one time. Very frustrating.Version: 5.3.1
✓ Can’t share with familyI have been trying to share the camera with family but it keeps saying the account does not exist. The family has active account..Version: 4.2.1
✓ Not too badNice, simple and easy to use interface. Like the optional notifications for each person. Recording is quite late, camera activates but recording misses the person or just catches their back at the bottom of the driveway. Latest version has sound on despite microphone being off, tried restarting etc. also tried getting support from this page but unable to log in to their website :( It was nice and easy to set up all the family for both the doorbell and security camera..Version: 4.6.3
✓ Doorbell mutedI’ve had the doorbell for a while and although, generally it does what it should do, the microphone has now stopped working. People can hear me but I can’t hear them and I’m not sure when it started but I suspect it started with one of the recent updates. I’ve reset the unit, deleted and reinstalled the app etc and nothing seems to work. I like the doorbell but the reason I got it was so I can speak/see who it at the door! Will there be a software update to correct the fault or will I have to resort to lip reading? I’ve read the other reviews and I suspect I won’t get any answers..Version: 2.1.3
✓ It’s ok but could be betterSo you have a video doorbell, which can also use as PIR motion detection and watch live. You have an app to do all that and also send you alerts when you have someone ring your doorbell GREAT! You can also have an alert sent to you when someone sets off the PIR. After getting 50 alerts a day you think, it would be nice to just have doorbell alerts and not PIR alerts but still get the PIR recorded for 30secs as you’ve set it up to because if you did need that PIR because say someone had broken into your home you’d like some images. Unfortunately no you can’t do that, it’s all or nothing. You can’t switch off alerts for one function and not the other. Please CloudEdge developers look at being a little more flexible with this. Also there is motion detection sensor gauged 1-5 unfortunately this doesn’t seem to make any difference to as what is recorded. Playback and recording the playback, unfortunately if you need to record to your phone a certain episode at your door it very hard to start recording right at the very beginning of the recording. I hope the developers read this and make some adjustments to this app to improve it to make it a pleasure to use in conjunction with my doorbell cam 😊.Version: 4.3.1
✓ Smart Video doorbellHi to you,, I’ve had this smart camera now over a year and I keep sending Messages through the app regarding I’m not getting or receiving notifications I’ve done everything from resetting to deleting and restoring but no one‘s replying or doing anything about it so I thought I’d write a review and put it in the view for everybody to see.. this app “icloudEdge” needs to be updated and keep checking for any updates because all my other apps like “what’s app” and the”BBC news app has an update every day or every other day now iPhone has gone up to “IOS 15.7 or 16,, how came you have not updated your app?? Please look in to this to keep a good rating and so.Version: 4.4.2
✓ Works - ishIt’s very temperamental regularly dropping and takes forever to load which is especially frustrating when someone rings the bell and your trying to answer them before they leave which can take up to 3 minutes in my experience and by that time they’re gone! This issue isn’t just on cellular it’s when I’m connected to a strong stable WiFi. Another issue (which there seems to be more issues than advantages) is that when you do finally get to connect and answer a call the audio that comes from the caller is crackled and distorted. I would love it for these issues to be ironed out because barring that it’s a very well set out app with a lot of appealing features..Version: 2.3.3
✓ 2 ppl can’t view at same timeI just used this app to set up my two new outside cams. Super easy to set up and took less than 5 minutes to set up two cams to the app. I will come back to review once it’s in use for a month. The app alerts you immediately upon cameras noticing motion. The only thing I will complain about (which others are in the app is well) is that 2 people can’t access the app and view the cameras at the same time for “security reasons” which is ridiculous. I think that should be an option for the user not the creator of the app, who are you the government? Lol sheesh. So if me and my fiancé both get a notification of someone at our house and we both click to view it I’m guessing one of us will be booted off, that’s dumb. If someone is going to hack my app to view my camera how about instead you show when someone logged on to view, use common sense app creators. I’ll change my star rating when this is fixed..Version: 2.2.1
✓ App not workingI have put the camera and app directly over the wifi and it still tells me I have poor wifi.Version: 2.0.1
✓ UpdateSince update monitor is making a static noise thur phone or iPad doesn’t matter the device connected.Version: 3.1.2
✓ Améliorations a faire..!Bonne application, mais serais mieux si on pourrait visionner deux cameras en même temps.. et aussi pouvoir avoir deux appareils connectés en même temps car là aussitôt qu’on connecte un nouvelle appareil cela nous déconnecte de sur l’ancien. À part de sa tout est opérationnel et efficace..Version: 5.2.4
✓ GarbageMy main issue with this is that it only calls you when you’re actually on the same network as the bell! If you’re away at work, out for a walk or in a friend’s house et cetera you get no notifications. Other issues include ones previously reported i.e. a big lag between pushing the bell and sounding bell in the house. Also it doesn’t call my phone at all now even when I’m in the house. I have to open the app and when I do it tells me I had a call two hours ago! The charge for the battery is now drastically reduced. I’ve only had it for six months and now already the battery only lasts a couple of weeks and then it’s drained with hardly any use at all. As I said in my headline, absolute garbage! Do not buy..Version: 3.0.2
✓ OkIt is very annoying when the siren goes off . I cannot find a setting to disable the siren alarm when a visitor press the bell..Version: 5.3.1
🙂 CloudEdge Positive Reviews
CloudEdge works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CloudEdge.
⛔ CloudEdge Problems
