- 93.0LEGITIMACY SCORE
- 93.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Optum Financial App User Positive Comments 2024
Optum Financial app received 25 positive comments and reviews by users. Can you share your positive thoughts about optum financial?
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Optum Financial for Positive User Reviews
✓ Only problem is with the document viewingEverything is simple and easy to use, except the document viewer. After you submit a claim, then open it up again to view the uploaded documentation, the picture will not load. It’s so annoying. Then, when you request to view old documentation, you receive a notification saying it takes 48 hours to process & view the document. However, the app doesn’t send you a notification saying it’s ready to be viewed. Just a pain. All of these limitations make it difficult to view your documentation..Version: 4.16.1
✓ Way easier than the website!I really appreciate how much simpler to navigate this app is than the website. I especially like that I can submit my documents with a photo. Plus I can track it all. The one bug I’ve noticed was that when I tried to confirm my submission my session seemed to freeze. It didn’t give me the legalese or the confirmation window that lets me know it went thru. When it finally did submit it went through twice because I kept trying. But this has only happened once. I guess the other thing that is a little challenging is the date selection feature. But that’s so minor. Once I got used to it, this has made life so much easier!.Version: 4.56.0
✓ What a welcome app this is!I’m so glad my Union decided to use the myCYC app! So much easier to pay providers without laying out money, filling out forms, mailing them in, and finally getting reimbursed! I did have to remove one star for an annoying defect in their “date wheel” though. When you need to enter a date, a scroll wheel appears...but only part of it is visible. You have to kind of guess how to move the dials so you can set the date correctly. I did call them up and they made a service ticket for it. Said there would be an update to correct the problem. Hopefully so. I love this app!.Version: 4.16.2
✓ Great app… when it lets you stay logged inDoes everything as promised. Lets you upload receipts to reimburse yourself from your dependent care FSA. Even lets you attempt to send payments directly to your dependent caretaker. I just have problems with the app, because it sometimes doesn’t login properly or will time you out and kick you out in the middle of completing an action. can be very frustrating, but you just have to start from the beginning..Version: 4.75.0
✓ Great App & Great FeaturesSuper user friendly application that allows easy uploads of receipts and documentation. My favorite feature has to be the “pay the provider” option. Many times doctors/dentists add charges to my bill and this feature allows me to pay them directly vs traveling to their office to pay it or log into their bill pay feature with random codes, etc..Version: 4.39.1
✓ Customer HSAThis app does not show the deposit in the total amount quick enough. It will show my deposits on a Monday and than adds it to the total amount available on a Wednesday. Now it showed the deposit and still didn’t add it to the total amount yet and it’s Sunday now. I need to see the deposit Added to the available amount the same day.. This app needs to be quicker with it’s updated . Yes if that is fixed and shows the deposits and added to the total available amount the same day I would give this app a 4 or 5 star..Version: 4.54.0
✓ Great just a few issuesThe app works wonderfully the only problem I have run into is after submitting a justification for an expense the document was accepted showing under review, then a few days later still showed action required and that I needed to submit justification. Could not find any information as to why my justification Wes not acceptable..Version: 4.70.0
✓ HottentizerThis app is super easy to use. We had to switch out FSA account to Optum and this app is so easy to get around. I am presently uploading receipts for my hubby & daughters care and it’s so easy. Who knew! If I had one suggestion it would be to have a way to save the provider’s names so we didn’t have to type it in all the time. My thumbs are clumsy!😁 Really happy with this app..Version: 4.67.0
✓ Useful app!The CYC app is so easy to use. Uploading FSA and DCAP documents, including receipts and forms, for either reimbursement or outright payment is a breeze. Taking photos using your phone is so great vs. scanning hard copies. The claim status list is straightforward so you know which claims are taking longer to process and when the claims have been paid. Email notifications of when money is getting paid into your bank account as reimbursements are helpful. I highly recommend using this app..Version: 4.16.2
✓ Good appJust need to have the ability to more less navigating start page. My employer was listed twice for some reason and I only recently realized that the info in the two options was actually different. All I saw was my employer listed twice. Would be nice to understand what the difference is before clicking on one or to be able to navigate back to the home page..Version: 4.70.0
✓ Great appI’ve used this app for about a year now. It is very easy to use. Reimbursement is very fast when submitting receipts through the app, only takes a couple of days. When looking up products to see if they are reimbursable, there is actually a search box that lets you type the name in, the last app I used only had a list that I had to read through to see if the product was on it. Very user friendly..Version: 4.78.4
✓ Couldn’t Be Easier!This app is incredible and couldn’t be easier. It only takes a couple of minutes to add new provider info, then saves the information, so future payments are even faster. Plus, it maintains my HRA balance so I can check it quickly, without having to log on to my insurance carrier’s site. Awesome app!.Version: 4.66.0
✓ My CYCThis app is great! It allows easy access to my HRA account and information pertinent to medical expenses and management. I recommend following through with a phone call if you have questions regarding your coverage before assuming costs on the card, especially if you’re visiting a compassionate care medical cannabis doctor. Make sure that the company language is commensurate with your states law to ensure that is a covered medical doctor visit. Enjoy! Solidarity with all my union brothers and sisters..Version: 4.42.15
✓ Feed back to your service, in just one word terribleVery bad all over, your app does not work, your operators do not know what they are talking about, your wait time to talk to some one is too long, when you finally talk to someone , they ask many questions and then ask you to wait, then again wait wait , and nothing happens. Your app stops working . Some one (Daniel) told me to delete the app and get a new version, I shall try and report.Version: 4.78.1
✓ Connect Your Care AppThe App is easy to navigate and provides all the features I have needed. I just completed two reimbursement transactions which required me to upload one document for each transaction. Both times I received an error message saying there was something wrong with my upload however that was followed by a message indicating my claims were successfully submitted. I’ll wait a few days to follow up on line and see if the process worked properly or not..Version: 4.50.0
✓ Managing FSA easierThe app allows you to make self reimbursement claims, check your balance and even provides a small area of simple information of what you can and can’t use the fsa card on. This definitely makes life easier when it comes to everything listed above. You no longer have to go online to sign in in check. Having the app at a fingers touch is so easy and simple. The app is very easy to use..Version: 4.78.4
✓ Easy to useI love that I can go in the app to check my balance and submit reimbursements. it is easy to follow, user friendly, and works without issues 99% of the time. I only wish the app would send me notifications when more documents are required or if a claim hasn’t gone through. Also when going through list of what the reimbursement category is for, it would be nice if we could also search for the category as opposed to only having the option to scroll through until we see the correct category..Version: 4.42.15
✓ Good enough!It's nothing to write home about the UI is awful, you can tell it was coded by a team of consummate amateurs, and pray you never have to call in to customer service. I forgot what we were talking about, bottom line is the app works most of the time and that's all that matters, please do not ever change it, this is the best you will ever do, you are not good enough to improve this app, so just leave it alone and only do updates when you absolutely have to please, for the love of God please do not change this app. I'm sure you're all great people though! Five stars would download again..Version: 4.74.0
✓ ConnectYourCare is really impressive - Like a Banking AppThis app is as effective as your online banking app. It takes images of receipts and you can match them to transactions super fast - even more so than on a desktop. Both are solid - This functions like a banking app. You can keep receipts linked with transactions and the out of pocket flies into your checking account with ease. Really impressed with this and the functionality and design. Pretty cool. Exceeds expectations..Version: 4.42.15
✓ Easy to use once setting up a healthsafe ID.The hardest part honestly was getting all the login information created in order to use the app. Once it was set up, though, overall operation has been a breeze. It's very easy to submit reimbursement requests through the app, easy to fill out the forms - takes about 2 minutes at a time. Much appreciated..Version: 4.78.4
✓ Simple and EffectiveSo far the app has been nice to use. I really enjoy the partial payments for claims. If you don’t have enough money in the account at the time of claim submission, CYC will pay out what it can at the time the claim is submitted and then will continue to pay out the claim with any funds that are deposited until the claim is complete. And you can see that status within the claims history which is really nice..Version: 4.49.0
✓ Huge time-saverAs an enthusiastic FSA participant, I benefit enormously from this well-integrated app. Being able to use my phone’s camera to process receipts saves me much time that used to be spent scanning PDFs or creating them from images. The app just takes the jpeg file perfectly. The service processes claims very promptly and direct deposit in my bank account is very reliable. I appreciate that it uses Apple’s facial recognition function for login to provide extra protection for my medical receipts. This really helps me take care of my family. THANK YOU!.Version: 4.16.1
✓ Works great for the most part.Very easy to submit supporting documentation by taking a Picture with your phone and then just click “add document” button. Sometimes l have problems where the application just exits without letting to add in certain specific scenarios. If you let the customer service know, they do eventually fix it in the next few months and walk you through their online application on a laptop/desktop. Now I noticed that you can submit a problem in the phone app itself..Version: 4.37.2
✓ Pretty darn good!The connect your care app is great and easy to use to keep track of how much you have available for medical related expenses and for keeping track of what you’ve spent. The only reason that I gave it four out of five stars is because when a claim is rejected, it doesn’t give you an explanation as to why it was rejected. This has happened twice recently and when I resubmitted one of my two rejected purchase, one of them ended up being accepted and I have no idea why it was rejected in the first place..Version: 4.49.0
✓ Pretty GoodOverall this a very useful app. It lets me see all my accounts and gives me an easy way to reimburse myself. My only complaint is how intuitive the reimbursement pro is to find. Once you click on the button to "make payment" you can select "pay yourself" but knowing to hit the first button is not intuitive. I wish the "pay yourself" button or something similar was on the main page. If it weren't for this it wine 5 stars..Version: 4.14.3
😕 Optum Financial Negative Reviews
