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Bose Sleep App Complaints & User Negative Comments 2024
Bose Sleep app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bose Sleep? Can you share your negative thoughts about bose sleep?
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Bose Sleep for Negative User Reviews
✓ Disconnected while asleep.DO SOMETHING!!!!! They are disconnecting sometimes even when they are fully charged. It was so bad that one time it made me wake up when I was already sleeping. I loved them ever since I got them but recently they are just disconnecting. Left earbud is just disconnecting again and again.. I woke up 5th time in between..Version: 2.2.1
✓ Pairing issueSleep buds aren’t discoverable since the latest iOS 13.4 update. I have an older machine I’m not updating and the buds are discoverable on iOS 13.3. Thanks..Version: 2.4.1
✓ Less Than Average AppWhile the earbuds are great, the selection of available soundscapes on the app is woeful. It’s as if Bose put a graduate on the project and gave them 5 minutes to copy and paste other freely available sounds already floating around the net and market these in the app. A poor finish to a decent product..Version: 3.0.11
✓ Love them but they stop workingBetween myself and my partner we have had 3 pairs of these since Jan 19 and both have had one sleep bud that stops charging. My partner has sent his back but brought another pair the in meantime and has used them for 6 days. His left one only charges to 48% and doesn’t last the night. Mines right one will not charge past 58% which is meant to be 9 hours but barely lasts 2 hours before it fails. I am sending mine back to be fixed and hope this works but I am not confident based on my partners new ones breaking already. There seems to be a bit fault with them!.Version: 2.1.0
✓ Falls shortI don’t think this is for me. You need to have the sound on at a reasonably high level to drown out something as simple as a passing car on the road. I can’t have sounds on that loud and then expect to sleep through it. I thought the buds would have a significant masking effect on its own and it seems not. I could easily use some standard earbuds and play some other tranquility app and get the same result if only it were as comfy. I’ve got noise cancelling earphones and I wish the sleep buds would have such technology, it would make them wonderful..Version: 1.5.5
✓ Love but....I got my Bose sleep buds as a gift and they have really helped me with falling and staying asleep, as I am a very light sleeper and any noise will wake me. My biggest issue now, my buds won’t fully charge, even though they have been on the charger all day, light indicator shows charged however when the app finds my buds they are at best 48% charged and go dead in the middle of the night. So if I wake up, I hear snoring and other odd noises throughout the house and have no white noise to put me back to sleep. I use the alarm option on my buds everyday because I wake up at an ungodly hour and hate waking my spouse, but having them die in the middle of the night makes using the alarm impossible due to the fact that I never know if I’m going to have working buds or not. I now have to set an alternative alarm. If I could figure out the charging issues I would give these babies 5 stars, but for now 3 will have to do..Version: 2.1.0
✓ Sleep buds not discoverable on IPhoneWorked fine before, however no longer discoverable on Bluetooth. Tried all the troubleshooting with no luck....please fix.Version: 2.4.1
✓ Poor app for a good productConsidering the SleepBuds cost a whopping $250, the app that supports them should be a lot better. Why can my iPad detect my AirPods and Jabras instantly, but this app takes MANY seconds to find the SleepBuds… and sometimes fails to find them entirely? Why are other audio apps controllable from the lock screen but not this one? Why do I have to unlock my iPad and navigate to the app to control the SleepBud volume with a slider rather than just use my volume rocker? This all seems like pretty basic stuff to me, that other apps manage fine. Other stuff: you can only listen to Bose sleep sounds on the SleepBuds. I don’t see why you can’t have a seamless experience of listening to whatever you want on the SleepBuds before sleep, then turning on Bose’s sounds. Talk about a nanny app! And I find way too many of the available sounds too busy and/or high-pitched. There’s only one or two I can stand to listen to. There might be good reason for other stuff that’s also inconvenient, like having to take time to load sounds ONTO your SleepBuds rather than simply stream it (I’m guessing so your sound is not dependent on your device’s battery life), but the whole interface is just needlessly frustrating and complex, which is not conducive to a relaxed pre-sleep state. The SleepBuds themselves are great, but hampered by this crappy app..Version: 3.0.8
✓ Hurt my ears/ looping soundsI already used the smallest size still my ears hurt when I wake up. Also some of the sounds you can hear the looping sounds which is even worse than low quality YouTube sounds. You have to download/ transfer every single sound which takes a few minutes each and you can’t even listen to it first before downloading it so you wouldn’t even know what you downloading. Very frustrating.Version: 3.0.11
✓ Bose Sleepers Still Need WorkI am still on the fence as to whether or not to recommend this product. Although they do help mask the noise, I cannot find a sound that both relaxes for sleep and mask the sound. The calming sounds seem to need to be louder to work and the others are distractions. A better variety of choices would be nice. Also, I have had trouble with my sleepers connecting after I take them out of the charger. Some nights I have to take them in and out of the case numerous times before they connect. That is frustrating and not conducive for sleep. I returned the first set I purchased for this reason and the store replaced them. The second pair has worked without a hitch for one and 1/2 weeks. Tonight I cannot get them to connect. For the price.... I recommend waiting until Bose has worked on some issues..Version: 1.5.5
✓ Great but can be betterAdd a software update that you are snoozing until the buds are back in the case for all alarms. Also, feed the sleep data to apple health including the time spent snoozing..Version: 2.2.1
✓ MnnehhhThe manufacturing is top notch - ear buds fit nicely (even if having them in all night can be a little sore). Charging case is beautiful and you feel sad that it sits by your bed rather than getting to show it off. The whole Idea is good but where the concept falls down very badly is the rubbish choice of ‘sleep tracks’ Half of them make you feel like you want to get up and pee (seriously...water falling in not one but a number of different situations ??!!) and most of the other tracks have interjections of sounds rather than just a constant level to let your mind rest...why would you want a cracking campfire with background noises when you’re trying to drift off to sleep ...I kept wanting to get up, wander to the window and see what the noise was !! Excellent engineering and idea, which is let down very badly by a very, very shoddy and badly thought out app and programming. Just hope there’s a ‘track’ update for the app soon ...before they go on eBay.Version: 1.5.5
✓ Broken updateAs per other reviews great when they work, however the last update broke the sleepbuds they don’t show correct levels of charging and or shows the buds as not charged. Fed up please fix this already..Version: 2.2.1
✓ Buds will not updateThe sleepbuds are very difficult to pick up with Bluetooth since this update and they will simply not update once they do. Please fix!.Version: 2.4.2
✓ New pairing issueThe product use to be great however with the newest update my sleep buds are no longer connected with my phone and will not reconnect. They are shown but then when I press “add sleepbuds” an error always occurs. Really hope this gets fixed and it’s a great product..Version: 2.4.1
✓ No support…no one to call…waste of a lot of moneyPurchased for my wife. She finally decided to use this product . Out of the box failed:” left ear bud not found” ! No Bose help centre to call. Too late to return. This problem is mentioned on web, but no solution offered. It’s quite disgraceful. I guess it’s corporate policy to not help their customers. My suggestion: Do not buy this product.Version: 3.0.11
✓ Terrible charging caseGood idea in theory - when and if they work.... the case looks good but half the time does not charge correctly or fully - even when the lights indicate they are full - upon going into the app you then discover that they are charged at 40-50% and most of the time one of them cuts out in the middle of the night. The principal of these buds is great but they just simply do not last or charge with enough reliability to be worth the money - very disappointing for a Bose product :(.Version: 2.1.0
✓ DisappointingMy husband bought these buds for me as I am a shocking wake in the night type sleeper. Although extremely comfortable I can’t use any other device with the buds. I can’t conect to listen to my music on my phone or audiobooks. The white noises they supply with the app are on a short loop so the same sound really quickly over and over again, no stories just white noise. Also as I fall asleep quickly initially I don’t want to wear them all night... trying to find the correct ear piece for the correct ear in the dark is frustrating... enough to make sure I’m wide awake by the time this happens defeating their purpose anyway. Wish this info was made known before they were purchased. Waste of money. Hoping to get a refund here..Version: 3.0.3
✓ Poor Quality for the Money, sad.I had Bose Sleep Buds 1 and now Sleep Buds 2. Very poor quality for the money. Not up to Bose standards. They’re great for cancelling other noises especially snoring. However, first pair had serious problems so Bose took them back. Now on my second pair, within 5 months I lost sound on left bud. And now the right bud is disconnecting and still has battery charge? What really upsets me, I’ve only had the Sleep buds 2 for 10 months total. Now Bose wants to charge me for a replacement pair because it’s past it’s 90 day warranty?! $250 for a refurbished pair. Lol, no thank you. I can see by the reviews other people have had the same issues. So make sure you get an extended warranty because Bose won’t help you. And you more than likely will have issues after their 90 day warranty. Maybe it’s time for a Bose Sleep buds 3, to hopefully improve all the issues with the left ear bud..Version: 3.0.11
✓ Good earbuds but not the sound collectionThe sleepbuds itself is good. They fit right and don’t really fall off from whichever position I sleep in. It also has a really good noise cancellation. The downside is the song collection. It’d be nice if they added more music like meditation with nature sounds. I can only rotate through so many songs that are actually relaxing. I’ve been stressed lately and having difficulties falling asleep. Meditation helps calm my mind and helps me get a good rest. Switching earphones between this and another one every night just to get meditation is very cumbersome. I got this buds since the fit is designed to be comfortable during sleep so please add more sounds to your App Library!.Version: 3.0.11
✓ UnreliableAs much a review of the product than the app, but I have suffered from the same problems as other users with the buds not charging fully. Bose have always been willing to change the sleep buds for a new pair, but I am now on my 4th pair in six months, and it is inconvenient to have to keep going back to the shop. Really, a company like Bose shouldn’t be continuing to actively promote a product which it must know has a flawed design. When it is working, it is very good and to my knowledge there is no other similar product out there, which is why I have persisted rather than demanding a refund. The app would benefit from being able to operate without having to unlock the phone, in the manner that some music players do. Update: The 4th pair have now failed too, in the same way as the previous pairs. Will be visiting the Bose shop to collect my 5th pair! Incredible that Bose have done nothing about the faults with this product and continue to actively promote it..Version: 2.2.1
✓ Won’t charge, terrible designThese seemed to work ok when I had the base docked at home but trying to use the battery base whilst traveling through Europe has been nothing but problematic. The buds simply won’t charge and when they do only one will work and the other will only charge to 1%. I’ve tried resetting the base, reinstalled the app several times (for what it’s worth) and constantly tried charging with and without mains power, nothing works. I have been very careful not to damage or mistreat this product, it has been well looked after and still problems persist. I’ve lost all confidence with this product. There’s some serious design problems with taking this product abroad and using it. What a waste of time and money, I’ll be returning this garbage as soon as I return to Australia. NOT GOOD ENOUGH!.Version: 1.7.0
✓ Dodgy unreliable chargingI have become dependent on these for a good nights sleep. I’m a light sleeper and my other half snores like a man sawing logs. These do a great job of masking that. However, the charging method is pretty naff. Often one earbud fails to charge. I have to fiddle about with it a lot to get it charging. (Always the same aerbud). Last night there was only 3%. Of course I don’t close the case until the charge lights are pulsing, but to get one of the buds pulsing it’s not sat right in the case. Then when I close the case it’s knocks it off position... then ruins my nights sleep when I find it hasn’t charged one earbud. Bose.. this is a great product but I just don’t know what’s going on with the charge case.. and I know I’m not the only one with this issue. What do you suggest??.Version: 1.7.0
✓ App is Behind the TimesI SO wanted this product/app to be rock solid as my husband is a horrible snorer and I longed for a good night’s sleep. The buds work ONCE you can get them paired to the app, but pairing them to the app is not as simple as it sounds - you can’t just put the buds in your ear and open the app. You have to hold the buds close to your device and often will need to put them back in the charging case (careful to align the magnet PERFECTLY so the charging light goes back on) several times (off and on the case, back and forth - sometimes it takes three to four tries - no joke). Once the buds are working in your ear, they work! I haven’t slept so well in 20+years -blocking out my husband’s chain saw, mouth breathing sounds like a charm....until it’s time to wake up and the alarm goes off... you open the app, hoping to hit snooze, and the app needs to search to find the buds AGAIN (not sure why because the sleep sounds are aril playing). By the time the app decides if it can or cannot find the ear buds you end up being wide-awake and starting your day frustrated and annoyed..Version: 2.2.0
✓ Buds good, app notThe actual sleep buds are mostly fine, but the app is poor, especially on older smaller iPhones. Volume control slider too difficult to access at the bottom of the screen, especially in the middle of the night in the dark. It’s also extremely sensitive making getting volumes right at the lower range hard. Font is too small and design of whole thing is not great.Version: 1.7.1
✓ Don’t waste your moneyHaven’t had them even 2 years and wasted close to $400 on these. Battery life from the start was trash. Left ear bud crapped out pretty quick… And when they both decided to work it was the same sounds on ration, they never added new sounds. Contacted bose numerous times about defect with battery and left bud with no response. Went back to Bestbuy (where initially purchased from) and they claimed they have never sold this product so no help there. All around waste of money..Version: 3.0.11
✓ I wanted them to work so bad but ...I love the idea, design, simplicity and what it was promised it would offer. I love my quiet comfort with active noise cancelling. (Wish somehow one day the technology can be implanted in these tiny earphones) I understand that this one wouldn’t actively cancel out noise however the “sound masking” feature does not do anything. My main issue is the volume. The volume is so LOW that I barely can hear it. This device is only good for sleeping in quiet environment for someone that requires some type of white noise to fall sleep. It does not mask any outside noise. I don’t know why there are so many warnings for high volume in the app? If you are putting on a device to fall sleep obviously you are trying to block out some outside noise otherwise why would you use it? If this can be fixed with an update it would make sense to have this device otherwise there is ZERO benefits from it. I read so many reviews about people complaining about the volume but didn’t believe it, however after using it now I understand. The idea was probably to use this for everyday sleeping situation but the market for blocking outside noise is much higher than listening to some faint sound coming out of a black hole from far far away. Lol.Version: 2.2.1
✓ Please, please make these perfect.Physically the buds are great- the sounds are so so (could we not have some actual recorded natural sounds not electronically fabricated ?) , but why o why can’t they connect to the radio or music via the app? I am so disappointed I can’t listen to the radio for an hour and then the buds revert to the sleep sounds. This would make these perfect. Please, please, sort this..Version: 1.7.1
✓ Bose SleepbudsLove Love Love👌🏼 Best sleep I have had since purchasing this item. Only thing Bose this is the 3rd sleepbuds you have exchanged because there were and still are charging issues with one of the buds.. I have reset it as advised by yourself and now I have issue with the right earbud not charging!! Very frustrating and not worth the money you are charging people😡 I will be again going to speak to your customer service about exchanging or asking for a full refund - Very unhappy and disappointed with a huge brand like Bose! 😡.Version: 2.2.2
✓ Helpful sleepIt took a bit of adjustment to get the buds comfortable. Not just which size to choose, but also the rotation needs to be right for your ear. After I got that sorted my ears no longer became sore with use. Sometimes the buds don’t connect and this is irritating because you need to return them back to the pod, and often the pod won’t recognise the presence of one or both of the buds. So you have to fiddle a bit, lift it off, put it back. This kind of frustration is not exactly sleep inducing! Sometimes it takes me 5 or 6 minutes to get the phone app to connect to the buds. Other than that I do find the sleep buds help me get to sleep and great they don’t have wires to get tangled up when I roll over etc..Version: 2.2.1
✓ Ok but not BoseIf you’re looking for a hardware product worthy of the Bose brand name you’re looking in the wrong place. Sometimes the earbuds charge. Sometimes they don’t. Sometimes the earbuds connect to the app. Sometimes they don’t. It’s very much a lottery with these things. At sleep time all I want is the earbuds to connect, play the sound I’ve selected and let me drift off to sleep. All too often I’m forced to reset or reconnect the buds to the charging case. At bedtime this ain’t the peaceful, sleep inducing experience I bought into. They earbuds fit well but they don’t seal out sound any better than a drug store earplug. The supplied sounds are ok and serve a purpose, however ok would be ok on a $30 to $50 product. These cost several hundred dollars so ok is not good enough. Bose by name, but not by nature. I feel this product was released before it was for for purpose and fully evolved. A product that promises to help with a good nights sleep is worth paying double what this one cost. Hold out for that product when it arrives cause this one promises much and delivers little..Version: 1.7.1
✓ Good idea but not enough optionsThe idea behind this product is great and the earbuds are quite comfortable but they would be soooo much better if you could listen to other sounds on them, the Bose library of sounds is just so limited. There are just so many wonderful sleep and meditation apps available. It would be so good to be able to use these with the Sleep Buds!.Version: 3.0.11
✓ Terrible investmentI paid $300 + for them to stop working within a few months of using? Why is the left bud not connecting?.Version: 3.0.11
✓ Could be betterThe new version of the actual buds are good but the app is very basic and not particularly user-friendly. For example, to listen to a potential track to download to your buds, it is best to listen through other headphones as it distorts very easily on phone. Then to remove a track from your buds, there is no simple edit/delete option in the sounds library. You have to replace it with something else for it to offer the option of deleting any track. Not great when the track selection is currently so limited!.Version: 3.0.2
✓ ComfortableComfortable earbuds to wear , however they don’t block out the sound of snoring and the sounds are very limited , there are other apps with more sounds that I find a lot better, really not worth the price tag.Version: 1.7.1
✓ ProblemLeft EarPods won’t connect ?.Version: 2.4.2
✓ Not as good as expectedI’ve just got my new bose sleep earplugs and yes, the technology and design behind it’s superb as usual with any Bose product (I am a great Bose fan) but not as practical and good as I thought. The range of relaxing sounds available within the app is very limited, actually ridiculously limited compared with other apps like “Relax Melodies” or “Ambience” and “Ocean Sounds”. There is no many possibilities of sound settings adjustments and I am also very disappointed with the quality of the sounds recorded for the Bose Sleep App, not just few but also bad quality if you compare them, again, with the latter mentioned apps. So I am returning this very expensive EarPods to Bose. It’s a pity because the small earplugs are really well design and adjust perfectly into your ear. I wish you could pair them with your phone so you could use them to listen other music apps. All in all, The way it is right now, I don’t think it is worth the money we are asked to pay for this little almost-useless gems. Needs massive improvement.Version: 1.5.5
✓ Could be fantasticComfortable and easy to set up and use. Last all night - stay in and don’t bother my small sensitive ears! Sound can get a bit distorted if you are a side sleeper . Not as noise masking as I was expecting so for low level noise only, but generally ok . App is easy to use but like a lot of people I would like better sounds , the new range of relaxing sounds are anything but for me! How about some more music like sounds on the lines of tranquility? Harp, flute , pan pipes etc - more meditation type sounds rather than the quite jarring sounds that are available. If you hit on one or two sounds that you really like them these are perfect but if not they are a waste of money! Undecided as to whether to keep them - would do so if better sounds were coming!.Version: 1.7.1
✓ Simple, but works most of the timeVery basic app to go with the great sleep buds, which is a shame as the buds themselves are great. sometimes the headphones really fail to connect, and I've spent hours trying which is not something you want to do when you’re trying to get to sleep. I've only had them 2 months and three times now I've had to uninstall and reinstall the app just to get them to connect. Please can Bose do something about this?? Otherwise these buds are brilliant..Version: 1.7.2
✓ More choice of soundsWell, they are small.. i understand the tech: They download small sound files that plays on a loop - the loop is selected by using the app, this allows up to 16 hours continuous playback. There are no controlls on the ear buds. The app is slick.. the buds have a basic alarm function which works independant from the phone or app which is good. However lack of possible loops (sounds) to 10 needs to be addressed. I found 2 i liked, i guess that some are better for diferent kinds of sounds also.. but its going to be really annoying to listen to just those two for the next several years.. i wear earplugs 365 days a year and was hoping for something to replace the hum of the winter heating systems which is my current nemesis. They work well but they are also not that comfortable, i guess its down to you ears so thats just me! I have small ear canals. Needs more sounds and possibly other options for shape. Update: Finally - after a week my ears are sore from the buds.Version: 1.5.5
✓ Terrible product and appNever works. Wont connect to Bluetooth when I update it. I’ve tried everything. Plus the product broke before and wouldn’t charge. Bose kept saying they would send me a replacement pair and I had to call 8 times (I’m not exaggerating), the last time crying before they actually did..Version: 3.0.4
✓ Great Product…until it’s notGot these as I work shifts and like the noise cancelling earbuds for sleeping. Worked great until suddenly the left earbud stopped working…would connect but no sound. Contacted Bose and they sent out a replacement pair and now the volume doesn’t go loud enough to hear…lasted about a year each and they crapped out! I would be so mad if they were $100 but close to $400 is not cheap for a sleep aid only! O ya my second pair is out of warranty but they will “let” me buy a new pair for $250!!! All around disappointed!.Version: 3.0.11
✓ Issue after update the iPhone iOSAfter I upgrade my iPhone to the latest iOS, the app can’t recognize the sleepbuds. My sleepbuds now are useless..Version: 2.4.1
✓ Really overdue for some new soundsCome on Bose! There’s a real lack of variety on the available sounds. Time to upload some new ones..Version: 3.0.11
✓ Need to connect to everything!Eurgh! The design and engineering is second to none as you would expect from Bose. They fit beautifully and are really comfy, however, you can only listen to tracks in the Bose Sleep app. Aaargh! I love to listen to podcasts and audiobooks to drift off to sleep but I can’t using these sleepbuds. That is a massive misstep by Bose and I am considering returning them as it’s £200+ of pointless kit. Maybe I should have read up more on them but they do connect and show up on the iPhone bluetooth setting screen. I bet it’s a dead easy fix via an update to allow permissions or something. Come on Bose! Please!.Version: 1.6.0
✓ Will not connect to my iPhone or iPadThese are now useless since the last IOS update. Anyone have a solution? They do not connect to my phone or iPad so I am unable to miss them at all..Version: 2.4.1
✓ Connection issuesAfter updating to iPadOS 13.4.1 sleep buds won’t connect. Loved this product for years so hope this issue is addressed soon.Version: 2.4.1
✓ Left Ear Bud Won’t ConnectI loved the product, but the left ear bud won’t connect. Have emailed Bose multiple times… no response..Version: 3.0.11
✓ Good idea let down by the hardwareLike others - I’ve also suffered problems - on my 3rd pair in a year - first ones had the 48% charging problem - second ones, the magnets came out so they couldn’t charge at all, 3rd pair now has the 58% charging problem. If the charger was reliable they’d be a 5 star product - but until the problems are addressed I can not recommend them..Version: 2.3.0
✓ Generally Okay But.....These fit really well and are extremely comfortable. My main complaint is that the range of sounds is to limited - they would be excellent if they could play other (and better) sound generator apps like MyNoise through the sleepbuds. Also, having to go through the app to change the volume is a pain. Why can’t I use my iPhone volume controls. The hardware is great - Bose, stock to what you do well (the hardware) and let the user choose what they want to hear!.Version: 1.7.1
✓ Work well when you can get them to workHad these for 4 nights. They work well as a replacement for earplugs. However, connecting them to the app has been very frustrating. Last night it took me 3-4 tries of taking them out of the dock and putting them back in, then only one sleep bud being recognised. Tonight it took me 20mins. Not so good for calming me down before sleeping!.Version: 2.0.0
✓ Not what I hoped forWas looking for something to give me silence while canceling out external noise. My ptsd makes me hyper-vigilant and easily startled by sudden noises while also making it hard to sleep to any noise in background.Version: 3.0.8
✓ Can’t connect budsThe settings icon has disappeared from the app and my sleep buds no longer connect to my iPhone. I can’t remove and re-add them, making them totally useless. Please fix this..Version: 2.4.1
✓ Love the idea behind it but...I’m such a light sleeper so I purchased the SleepBuds when they first came out. They definitely work wonders for me. They worked fine for the first 3 months but then they would stop connecting or stop charging just 1 bud. I ended up having to get them swapped out and they worked for a bit then did the same thing but again ended up working again and haven’t had any connection problems. BUT, now every time I open the app, it crashes immediately. I even tried to uninstall/reinstall and still doesn’t work. Please look into this! Other than that, I agree that these buds should connect via Bluetooth, not the app. It makes it more difficult to troubleshoot when the buds won’t connect..Version: 1.7.0
✓ Bose SleepLike many others my left sleep bud will not charge past 58%. It starts at 100% until I go to use them, download the update, or load new sounds. Then it drops to 58% and won’t do anything as it needs at least 60% to transfer sounds in the library etc... This new update has made them unusable really. I have done all of the recommended solutions, but still the same 58% when I try to update, load sounds etc... Obviously this update has ruined the usability for many. Please fix it with a new update. For the price we all paid for this product, you should start listening to the consumers who buy your Bose products. Please fix it!.Version: 2.2.2
✓ 4 months onI sang the praises of these but now things are going wrong,the buds,while in the case are telling me they are fully charged but when I take them out of the case the app is telling me that they are only partially charged,normally 48%. Sometimes the left bud doesn’t connect when first taken out of the case and has to be put back in and taken out again to connect. Also have disconnected themselves during the night but Bose are not helping me with the problems I am having..Version: 2.0.0
✓ Please fixUsed to work excellently, but now just wouldn’t connect to bluetooth. Also the right bud can only charge to 58%, and keeps disconnecting in seconds. PLEASE FIX THIS ASAP BOSE!!.Version: 2.4.2
✓ Disappointing. Regular failed connectionsThey earbuds regularly fail to connect to the App. Typically one will be found but not the other. Restarts. Open app, close app, open app...highly frustrating at night when you want to sleep. When they work they’re great, it’s just that often they won’t connect and therefore don’t work. Disappointed in Bose. They should be better than this..Version: 2.3.0
✓ Missing basic featuresThe sound quality of the audio is poor, to the point the sound is lacking any depth. I appreciate Bose want to keep the files small, but an option to increase quality, which decreasing the number of tracks the sleepbuds can hold would be nice. It’s only possible to choose a single sound all night, or for a set period. It’s not possible for example to listen to a playlist. It would be nice to fall to sleep listening to tranquil music, and then for it to switch to one of the sound masking tracks. The app and functionality of the Sleepbuds is lacking and the fact the app hasn’t been updated in over a year demonstrates that Bose don’t have any intention of improving things..Version: 3.0.11
✓ Love themI really love these things. Have used them every night for the last year or so since I got them. Really sad to see that Bose is essentially doing a recall. Mine have been flawless, although I must say I have had problems with the app not starting this last week. Undecided if it will return them under the recall... I really don’t want to lose them!.Version: 2.3.0
✓ Sleep buds don’t connect.Brand new. Connected to the phone once and then was never able to pair again. Sending them back..Version: 3.0.11
✓ Needs more sounds for sleepingCampfire is great for sleeping, but need to get rid of the crickets Would be nice if users could fine tune sounds themselves, almost a mix board for users. I Otherwise an easy to use app..Version: 2.0.0
✓ Ear buds stop working at a high rate and support is pretty dismalI have four of these. Two of them one ear bud broke. They are sleep buds. So obviously you notice they are broken when going to sleep. Just when their support is closed. I keep forgetting to call the next day and notice again when their support is closed I need support. Only option is to call. It would be so much easier if I could send an email when I notice they are broken. Or god forbid have a chat app for this use case (which seems like it is a very common one see later below). Not to mention their site puts you in an infinite loop and you keep entering your serial number, on your phone digit by digit because they don’t offer copy of serial number support, only to go back to the page which says contact us. They seriously did not consider support for when their product breaks - which it breaks a lot. 50% in my case. And look online, there are tons and tons of posts of one ear bud breaking / stopping working and Bose support says to call them - which again they are closed when one is usually going to sleep. Save your money and just buy a noise cancellation product. They cost like $5 on your phone and it always works. I love Bose products but this one is a complete waste of money, don’t buy it..Version: 3.0.6
✓ No longer connects, grab a refundA widespread issue that is yet to be publicly recognised, the device no longer connects to the app no matter what options you’re presented with. Why this is a bigger issue - is when you’re ready to dose off to sleep - how frustrating is it spending the next hour trying to get your $400 ‘headphones’ to work so you can go to sleep. Where this is actually really bad - is if you’re falling asleep its due to your circadian rhythm, and if you miss it, you’re about to lose 4 hours of sleep thanks to your premium device deciding it’s time not to work at the critical moment. This is super early technology, so I’d wait. These are waaaay too buggy to be premium when they did work, im extremely surprised bose released them at all..Version: 1.7.1
✓ Not a good product and highly pricedNever I can pair both buds..Version: 2.4.2
✓ Two drawbacks for meFirst, what I love about these. They are super comfortable to wear and don’t fall out. However, and this is one of the two drawbacks I have. In my world, even at top sound level, I haven’t been able to find a sound that is both conducive to sleep and masks noise. I have trouble sleeping and noise is a big factor for me. I depended on a product from Bose to be better in this department. My second issue is bugs with the app. I was trying to download a new sound to try and it literally blew up my app to the point where I had to delete it and reinstall it to use my ear buds. I could not access anything from inside the app. From a programmer, this is an unacceptable experience and should never have gotten past QA. Lastly is just a similar wish to what others shared. The wish to be able to steam from other apps as only one of the sound options is soothing, at all, to me and as stated above, even at full sound it doesn’t mask noise well enough. Hopefully Bose will pay attention and improve on what has the potential to be an amazing product..Version: 2.0.0
✓ Connectivity PoorHad these for 9 days now and I’m relatively happy with the noise cancelling. Warm static especially seems to be the best for blocking out my partners snoring, however has to be on full volume. Comfort lying on your side is not the best and my ear hurt after a few hours. I did the app update a couple of days ago and it said it was a connectivity fix. Well this is still pretty dreadful. In and out of the case a couple of times, Bluetooth on and off before they will connect. Not what you’re after when looking to relax before bed. At this rate they’ll most certainly be going back before the free trial has finished!.Version: 1.7.1
✓ Good concept but bad executionI love the buds when the work properly...that said I am now on my second pair with the same left but won’t charge beyond 58% charge issue. Looking at the Bose forum there are dozens of people in the same situation as me. Seems to be poorly executed firmware updates or hardware bugs but Bose is not at all proactive at addressing this issue once and for all...really shameful and disappointing.Version: 2.2.1
✓ Accessibility has not been consideredWhich is a shame, as nowhere on Bose’s website does it say that Sleepbuds should not be purchased by Voiceover users. The App can be used though if one is willing to tolerate the accessibility issues, frequent scrolling and closing of the App is required when VO loses focus, which happens often. Also, note that the alarm function is totally inaccessible, if you want your Sleepbuds to wake you up at a given time, then you’ll need to ask someone with sight to set the alarm for you, not good. Shame really, as the Sleepbuds themselves are excellent! They have improved my sleep markedly, it’s a shame that the App does such a good job of undermining the good which the Sleepbuds do. Maybe Bose will consider accessibility in a future release, here’s hoping..Version: 3.0.11
✓ Bose sleepbudsI am currently on the forth sleepbuds as the first pair said left bud not charging therefore they wouldn’t play sounds, the second pair stopped charging because the metal plate came off the earbud after two weeks and the last pair couldn’t find left earbud once again!! For the money you pay you do expect better from Bose. This last set I have purchased so far has been working fine, when working these sleepbuds really really work and have basically saved my marriage. Although sometimes I can hear his snoring when I go to sleep, he never wakes me up anymore , and believe me his snoring is like a hippo snoring!! They just need to sort the problems out with the faults and then they will be even more amazing.Version: 2.2.1
✓ Irritating repetitive sounds in the various audio filesI thought I was hearing things however if you check the Bose community forums you will see many others complain. Eg “warm static” has the sound of a dog barking …very faint however happens exactly at the same interval. Other noise masking files seem to have other random looping “sounds” in them. Seems like this has been reported by many users over the year however nothing from Bose on it. Will be returning product before 90 day trial is up. Shame as I do like them…they just need to clean up those audio files..Version: 3.0.8
🙂 Bose Sleep Positive Reviews
Bose Sleep works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bose Sleep.
⛔ Bose Sleep Problems
