- 94.7LEGITIMACY SCORE
- 95.2SAFETY SCORE
- 4+CONTENT RATING
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DiDi Rider: Affordable rides App Complaints & User Negative Comments 2024
DiDi Rider: Affordable rides app received 168 complaints, negative comments and reviews by users. Have you ever had a bad experience using DiDi Rider: Affordable rides? Can you share your negative thoughts about didi rider: affordable rides?
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DiDi Rider: Affordable rides for Negative User Reviews
✓ Worst app even! 5 star reviews are probably paid by the appI bet they pay people to write the reviews! This is one of the worse ride sharing app I have ever use. It’s absolutely useless. I can’t even add a credit card cause the “system is busy” all the time. Referrals never work. I tried requesting a ride and it kept glitching and not requesting one. What a sham of an app. I have had friends who used it to request rides and the drivers keep cancelling and when you cancel the ride, they charge you. You can’t reach a human being in the support so they couldn’t get a refund..Version: 7.3.00
✓ Drivers simply ignore youI really want to like Didi but it's so painfully clear that their drivers are driving on other platforms like Uber at the same time and so when they accept your pick up drive right past you while dropping off other passengers. If other platforms are superior for drivers why would I bother waiting 20 minutes for a Didi after having to cancel 2-3 when an Uber will arrive on time?.Version: 7.3.18
✓ Not clear informationI ordered a taxi in Tokyo through google map with using this service. The fare ended up 3 times more that the estimation on the app. They charged me passenger fare which was not explained laud. In addition to that, the cab driver took wrong way and it caused much more fare than it supposed to be. And there is a bug on the app that I can’t even contact this complaint to customer service. Never use this service again. Regret I didn’t use Uber..Version: 7.1.45
✓ Was good, now same old tricksWhen Didi came out it was accurate with arrival times… Now it’s just like Uber, they promise three minutes till pick up and then tell you it’s nine minutes and then it ends up being 12… Really disappointing.Version: 7.2.34
✓ Suddenly Disabled Foreigners’ Bank CardsSeething as I almost missed my flight because DiDi decided in the middle of the night to disable the bank card in my DiDi wallet—without any warning! I tried frantically re-adding it. I also tried to use Alipay (which they also suddenly decided they won’t permit foreigners to use). C’mon—you need to WARN people before pulling this rubbish. Very unprofessional and sloppy. In the end I had to switch to Meituan because DiDi was all messed up..Version: 7.3.60
✓ THE WORST APP EVER!Wow what a terrible experience with this lousy app. The payment process is a NIGHTMARE!!! I attempted to put in over 3 of my debit cards for payment but it kept saying I needed to verify my card by inputting a charge that would be added on my account but I never got one. The customer service was also just as Terrible at helping out my situation. They just replied with the basic info to do the steps you had already done to begin with. No help at all. Absolutely the WORST APP I have ever dealt with. I wouldn’t recommend it to my worst enemy. Thanks for nothing DIDi 🤢🤢🤢.Version: 7.2.66
✓ Problems are not being solved !!!They tell you you will be charged a certain amount and then change it along the way without your consent I have had a ride with a problem that the driver took a bad route and they charged me TRIPLE the amount I was supposed to pay and they won't contact me again they keep saying it will be resolved within 24 hours .. well I'll tell you what ? It has been seven 24 hours and nothing is solved !!.Version: 7.3.8
✓ Will not accept credit card in JapanHave tried putting 2 different credit cards in app for payment and it will not accept it, the credit card is a visa from Canada.Version: 7.2.80
✓ The app doesn’t work with reward pointsYou can use the app fine, but once you figure out how to apply the points to your ride, the taxi doesn’t become available. This has happened multiple times. I apply the points and they won’t come, but they come when no points are applied. Also, even when points aren’t applied, it’s difficult to get service even with cars nearby..Version: 7.2.25
✓ Awful ! Avoid !Have tried to use in Auckland New Zealand as the app keeps getting advertised and pushed . Neither I nor friends even managed to get a driver to arrive after all waiting more than 10 minutes . We tried again two weeks later and waited 24 minutes before realising it wasn’t going to happen . Awful ! Definitely avoid and use a different ride share ..Version: 7.2.22
✓ Misleading and expensiveUtter trash. Says you can get $20 voucher from a friend’s referral but actually gives you 4x$5 vouchers that expire within two weeks meaning you don’t really get the $20 off you were expecting. Of course you can’t use them all on the same ride. What a disgusting business practice. Also they will charge a fee if you go near an airport (not even necessarily the airport itself, just near it) above your fare. No cheaper than uber or ola either. Trash..Version: 7.2.22
✓ Worst Ride ShareNever have I been put off by a ride share quiet as quickly as I did by Didi. Downloaded the app when it offered 50% off all rides for it's opening week - decided to try it out and call for a ride. Matches me to a driver pretty quick but I could not find this driver whatsoever!! I tried calling him multiple times and messaging on the app with no response so I had no choice but to cancel the ride and I got charged a cancellation fee. Disputed this fee and got my money back but the service person made it sound like it was my fault - "you didn't get to the pick up location on time" "the driver waited for you for ages". Why would I choose a pick up location I was never in?? Deleted the app and never used it again. Do not recommend!!.Version: 7.2.22
✓ Very poor location service!This app is good but very annoying. I will stop using it if this stuff continues. Your location services are very poor . I put an address and the driver goes to a very wrong place . Saying it’s the app that put that location 😖 it’s so annoying . After ordering taxi because I’m late I now have to spend half of my time chasing the car 😡💔 it’s absurd . Do something about it . I know like 5 people who don’t use the app again because of this same problem ..Version: 7.2.34
✓ Dont recommendedTrash.Version: 7.2.66
✓ DO NOT USE THIS APP!!!First of all, my driver scammed me with an $80 cleaning fee and sent in FAKE pictures of vomit in his car. This man saw an opportunity to take advantage of a young women who was travelling alone at night (completely sober). The customer service team are refusing to deal with me, I have sent them over 10 emails with evidence that I did not do this. I have asked them for a time stamp of the pictures. Customer service is only available via email. To which they respond to me saying "we haven't heard from you, so we are closing this case". I have never experienced such poor service in my life, PLEASE spend the extra dollars and get a taxi that won't take advantage of you..Version: 7.3.18
✓ The worst delivery experience in any country anywhereEvery order was a bait and switch. It would tell you that the order would take 15 to 20 minutes. But they send a driver to pick up your food and then send that person to pick up three or four other orders before they deliver to you. Each order was delivered over an hour late and the food was cold. There’s no way to cancel and the poor delivery person is standing out there and gets screwed if you don’t pay him. Don’t use the app..Version: 7.3.21
✓ Difficult to get a ride as a first time userSigned up and was quoted as 3 minutes wait to get a ride to the airport. First driver to accept was 5 minutes away and sat it place for 10 minutes before canceling on me. Second driver was 10 minutes away and canceled 2 minutes from picking me up. Third driver to accept was a few minutes away, immediately started driving in the wrong direction, and canceled a few minutes later. Finally had a driver accept from 12 min away and they picked me up 35-40 min after I was quoted at 3 minutes. I don't know if this was a one off experience, but it definitely added unneeded stress to my morning!.Version: 7.2.88
✓ US credit cards don’t workHow can you create a business that does not accept Credit cards from the US. I’ve added 2 cards and you always get an exception saying credit cards not accepted at this time. I’m in Colombia and it’s Really annoying having to pay cash … there is also obviously a max n what you can order. Have to use other apps. I’m here with 20 people and no one can use credit. This company will fail.Version: 7.2.96
✓ Such a scamTried it and all drivers refused to take my trip cause it’s “not far enough and doesn’t worth the trip” but still deducted my $1 as I put in my card details. Another occasion where it was suppose to be a $29-30 trip and did not realise this app calculate the fare according to “minutes” and km just like a normal taxi, plus all sorts of extra like highway fee and stuff like that. The driver ended up driving around the city into the busiest road where we waited for ages and pretend to go to the wrong road or something and the whole trip ended up costed double. He also almost ran into someone which was so unprofessional, honestly just get Uber or Ola cab, wayyy better service and at least don’t scam you like this..Version: 7.1.30
✓ DO NOT GET THIS APP! THE DRIVERS WILL SCAMJust get uber, YOU WILL NOT GET A RIDE and the drivers will try to scam you!!! tried 4 times in one night, all different weird situations trying to scam me. One was literally driving AWAY from me, across the bridge to the shore whilst i just needed a ride in town where he was. Another showed like he was picking me up on my street then cancelled literally as soon as it showed in the app that they were by my pick up location. Another did not move at all! and another cancelled on me after waiting a while. WORST APP, SCAMMY APP - DO NOT TRY THIS APP. ITS ESPECIALLY SCARY BECAUSE YOU REALLY DONT KNOW IF YOU WILL BE REFUNDED BECAUSE AS SOON AS YOU SEARCH FOR A DRIVER THE MONEY IS ALREADY TAKEN OUT OF YOUR BANK! THAT NIGHT I WAS OUT 120$ FROM CANCELLED TRIPS. DRIVERS DO NOT EVER SHOW UP, just pay the money and get an uber! I HOPE THEY REMOVE THIS FROM THE APPLE STORE..Version: 7.3.8
✓ Communist attitudesOn riders side: Do not be a fool by thinking didi paid drivers more. First of all they came to Sydney market in March 2020 and they have no choice by taking drivers 20% commission. They do not look after drivers at all instead they penalised drivers when riders cancel on them and totally out of drivers control. Communist behaviour like this they will fail. Give them time. Drivers do not take didi app seriously and speaking to lots of drivers at the airport they don’t care if they get ban from driving on didi app. No wonder there are no cars on the road when riders try using them. On driving side: Do not drive for didi either or just use them as they use you and they will suspend your account if riders cancel on you too many times which is out of drivers control. They will penalised driver for riders cancellation. Total Waste of time registering with them. Or Just use them behave bad and let them cancel your account. You got nothing to loss..Version: 7.2.20
✓ FraisJ’ai regardé pour un transport, mais on a le temps que ça va prendre avant l’arrivée du transport, seulement lorsque qu’on confirme. Si ça te convient pas tu l’annule mais il te charge quand même 25 pesos au Mexique. Donc.Version: 7.2.74
✓ TerribleThis service is terrible my first time using the app I was just trying to check on my payment method and it send the order directly cash i immediately tried to canceled and the state just froze than I went through the chat and selected cancel order and they just replied sorry server is currently busy and that was it it’s a shame they making restaurants lose money and drivers and losing a customer over failing to provide customer service.Version: 7.3.82
✓ Doesn’t work as you would expectThe app shows 5 drivers close to your location but then matches you to a driver 25 minutes away that is still on a different ride. When you want to cancel because the wait is to longer than the actual ride they make you pay a cancellation fee every time! Even if the driver was still on a different ride and did not drive a single meter to your location yet…..Version: 7.2.60
✓ Complete scam & no customer serviceI have used every platform under the sun to get their attention in issuing me a refund for a trip I did not take that was in a completely different state to where I live and all I keep getting from them is “you will hear from us within 24 hours” it has been a week and I’m going round and round in circles it’s disgusting. I’m in severe financial hardship and the money taken out of my account was all I had to pay for my groceries, I’ve gone a week hungry because they took money I needed out and won’t refund back to me. I called multiple times and kept getting the same answer and then finally someone says something different but even worse “we cannot issue a refund because you have completed the trip” like how many times do I have to tell and scream and try to get your attention to have to repeat myself that I DID NOT DO THE TRIP, IT WAS IN A COMPLETELY DIFFERENT STATE, IM IN SEVERE FINANCIAL HARDSHIP AND CANNOT AFFORD TO USE THIS SERVICE!!!! Gosh I want to shoot whoever created DIDI!!!!.Version: 7.3.41
✓ Very bad service in MexicoI experienced DiDi food delivery service in Mexico, and DiDi is the worst delivery service. I ordered food with discount coupon from DiDi’s app, the driver disappeared, restaurant wanted me to take their food and paid in cash full price. I contacted customer service and there was no response at all. They charged my credit card. Please don’t use it. I reported them online through their App and Facebook page, it happened that a lot of people had the bad service not only me..Version: 7.3.4
✓ Unreliable and UnaccountableYou can’t rely on this app to get a ride. You’ll frequently be waiting a long time to get a driver. And then when you get one, the estimated time is nowhere close to reality. On top of that, drivers will often cancel your ride after you’ve been waiting a while to pick someone up on the street. And while Didi charges you if you cancel, not so when the driver bails on you. Every driver has a 5.0 rating, which you know just isn’t true. And lastly, credit card payments often just stop working for no reason..Version: 7.3.82
✓ Okinawa needs improvementThere is no advertisement for American military; military approved taxis should be an option when requesting a taxi; when language option is English, the search result are in Japanese and there is no map visually showing locations of search results; one cannot drop a pin when selecting destination, only pick up; discounts offered are in Japanese when language setting is English; CASH payment should only be offered as an option to verified (via SMS) Japanese phone numbers, or if the customer has an approved card payment in profile..Version: 7.1.79
✓ Fake drivers! Be extremely careful using DiDi!!My wife and I tried using DiDi for the first time today. The first and second ride went well however from Flemington in Melbourne we received two fake drivers back to back on two separate accounts. The driver who turned up for my wife was driving a car with a completely different licence plate. He was forceful but finally drove off when we threatened to call the police. I then booked using my phone. The driver should have arrived with plate 1QD 7VX, yet a car work plate 1QD 7VY arrived. He claimed it was a licensing error. This is a warning to everyone using this app to think of your safety and to think twice about who is authorising these drivers to use this app. Be safe, think twice and maybe pay a bit more and use Uber. However please check the driver and plates before getting into the car..Version: 7.1.60
✓ Horrible driver and serviceHave been using DiDi for a few years. It was ok at first, but drivers service getting worst and worst over the year. It neither cancel on you for no reason, driver driving further and further away from your pick up spot for no reason (it is in suburb area and you can make a U turn by making a right/left turn), stop at very far away and ask you to walk to where they park instead when there is clearly a parking spot at your pick up location. If you cannot walk to their car in time, you will got charge as you are not ‘show up’ in time. Customer service next to none. So why bother getting ride with DiDi driver if the driver and service provider didn’t even respect their customer..Version: 7.4.8
✓ Cheap, but drivers cancel last minute oftenCheap rides but I’ve been canceled on multiple times last minute after waiting 15-30min for a ride.Version: 7.3.36
✓ The most unreliable app everThe most unreliable app ever!! I had to wait for 30mins, drivers keep accepting and then canceling after 4 to 5mins. I was told that drivers wait for the best offers and so they cancel while on the way! You can’t even cancel your ride as you’ll get charged anyway..Version: 7.3.33
✓ Just use UberIf you want to wait for 5-10 minutes for a driver to arrive, DiDi is ideal. If you have somewhere to be, save yourself the trouble and just use Uber. Also, if your driver says they are 10 minutes away when they accept the journey, you can’t cancel without being charged a $7 fee..Version: 7.2.18
✓ Doesn’t work for foreign bank card holdersTried for three days to use this app in Mexico. Couldn’t pass the card verification process even though I could see the amount in my home currency on my card, but converting to local currency wouldn’t verify. 24+ hour turnaround time with support and only getting form-filled responses, while not allowing support to verify the amount I provided, left the app unusable..Version: 7.2.80
✓ Very disappointedAs my record from last year shows,I regularly use DD from and to The Harbor in Merida Yuc. Tonight I entered the coordinates as usual but,after a while I realized that the driver was going the wrong way. I told him and he replied that I had entered the coordinates of the Harbor fishing equipment store. I never heard of such store before and why would I go to such place after 9.00 pm beats me. To make ot short I ended up paying 180 pesos instead of 90 and to add insult to injury the driver took advantage of the fact I was in a hurry to give me 300 change instead of 320. This is not the kind of service I expect from DIDI and am expecting a reply at your earliest convenience..Version: 7.3.48
✓ Bad just plain badOrder a ride and the drivers time away will vary between 7-8 mins away and then go back down to 6 then back to 8 for at least 20 mins and you’ll see them just driving round in circles, doesn’t work and then it tries to charge me for canceling.Version: 7.2.48
✓ Thiefs driversSTAY AWAY! You pay for what you get! Left ofc accidentally my bag and rang straight away, he didn’t bother answering or getting in contact at all. Contacted DiDi customer service (they were very helpful), who rang another contact of the driver who states nothing was left. Besides cash in the wallet he stole my wallet with all the documents, credit cards, earphones and my phone, which he promptly switched off after tracking him on find my iPhone and tried to call to arrange a drop off. Hopefully Karma will take care of it for all the stress caused and the pictures of my babies I ll never get back. DiDi should have a better selection for their driver, his mobile was going through an app and impossible to contact.Version: 7.2.56
✓ The most USELESS app ANYONE could possibly getI ordered a trip for 2 stops and as I was getting picked up I nearly got hit BY THE DRIVER THEMSELVES then I came back with a big box and they wouldn’t open the boot of the car for me and they wouldn’t allow me to put it on the seat and they “accidentally” canceled the rest of the trip after I paid the full price and they wanted me to pay extra money that I didn’t have to finish the trip then I had to get another ride home instead of getting my tablets then I complained about it to didi and instead of getting a refund of $15 like it said I ended up getting a $10 voucher then I chose to call DiDi and they hung up then I called again and I’ve only spoke to 2 people for 2 minutes then they put me on hold for an hour and now I have to choose between getting kicked out of my house or waiting for a while to get the medication that I need!!!!!!! I would NOT recommend this app to anyone not EVEN MY WORST ENEMY!!!! I think this app should be reported and I’ve had so much problems with this app so I rather walk days then get another one…… 😤😠😡🤬 TO ANYONE READING THIS REVIEW NEVER GET THIS APP YOU WILL REGRET IT!!.Version: 7.3.4
✓ CanadianSadly the app also doesn’t work for another fellow Canadian in Shanghai!.Version: 7.1.73
✓ Does not start trip from Home when I am near HomeI just had to walk around the block because I was at the back of my house when I ordered the DiDi and it decided that I wanted to be picked up from another street. Uber is smart enough to realize if I’m near home that’s where I want to be picked up. DiDi has some work to do on this..Version: 7.1.78
✓ SCAMS!When the driver called the first time we asked him to wait 3’ if that’d be ok, he told us to “Take your time” along with something else (counldn’t hear him clearly because of the accent) , so we thanked him for waiting. He hung up after that, so we assumed everything was alright. When we were done checking out shortly afterwards, We asked where he was and wait for a few minutes. We also called him multiple times but he didnt pick up. He repeatedly messaged us to cancel the trip. No explanation was given but as he was no where to be seen we were forced to cancel the trip and charged $4. (Then we booked another trip but the driver never showed up and we couldnt contact him. He got further and further away from us and we waited for 25’ only to realize he was going in the opposite direction and was obviously NOT going to pick us up. Eventually I was forced to cancel the trip again, thankfully this time we weren’t charged. But we waited for almost half an hour outside and eventually had to book an Uber) I sent a complaint asking for a refund but judging from the other reviews I doubt I’d receive any..Version: 7.1.50
✓ Sketchy drivers that just want your moneyThere’s a lot of good drivers on DiDi don’t get me wrong but I swear every time I try and book they do this thing where they drive away from you so that you have to cancel the trip after waiting for ages so that they get money for the cancelled trip. I use apps like this quite often and I can tell you that DiDi is one that you shouldn’t use if you’re in a hurry because you might have to go through a tonne of drivers. MY TIP, text the driver and ask if they’re heading towards you, if they’re just in for the money, they’ll cancel themselves and you won’t have to pay. DiDi please be aware of this..Version: 7.1.79
✓ Don’t use if you need to be somewhere at a particular timeWas excited to use the app. Had a flight to catch, ordered my first Didi driver, said he was 5 minutes away, finished packing went outside. Saw a message from my driver saying he would be “10 mins max” and he had completely driven past the exit. He was obviously dropping off another passenger in another app (e.g Uber) - so I cancelled the ride at this point as he was so far away now (15mins +) and ordered another Didi driver.... WHO DID THE SAME THING! This all in all wasted me 20 minutes, where I then gave up, deleted the app and went back to Uber - to only just make check in. I would not recommend the app if you need to get anywhere on time.Version: 7.2.14
✓ Unable to Add Card + Horrendous UXI’m sure this app works great, however, when I tried to add several cards the amount I entered did not work. I used all of my attempts and contacted support. Two reps confirmed to me that my card was verified and both turned out to be lying or ignorant at their job as neither were able to work. Thank goodness Uber was able in the location or I would have been stranded. On top of that, the UI kept showing the same screen as I hit the back arrow on the help screen. An embarrassing problem on their product team to not be able to get that right. Hope you hire better front end devs. Also, you should allow people to be able to email customer support in Gmail or copy the email and not have the default as Apple Mail - unless you hate your users and don’t want them contacting you for help, but I could be wrong. Hope this feedback makes it past your customer service team and actually gets discussed on and maybe put into a sprint cycle..Version: 7.1.76
✓ Drivers cancel when they know trip is paid by visaWhenever the drivers know that the trip is getting paid by visa they cancel it, even if they already started the trip and you’re with them. There is no option for us to complain about this. I’ve lost so much money because every time the drivers decide not to complete the trip, the app charges me for the Fare base..Version: 7.3.48
✓ Dunno whats up latelyIv been using didi for few years now & have had minor issues that have always usually been resolved at the time so real complaints but lately i dunno whats going on but when i try to book a new ride it just seems to do NOTHING! It doesnt show any gps or driver locations & looks like its booking a trip but then does nothing more & only gives 1 option to cancel. I sat one day waiting for over an hour thinking it was glitch with device & that a car would still arrive but never did & never actually said it was but yet i got charged the booking for nothing & iv redownloading the app few times & iv tried updating with software & cant even contact customer service anymore & latest is i have vouchers but none of my payment methods are no longer verified & not available.. so about to delete the app & give up trying to fix it & just continue on my way with uber coz least their app works! Cheers.Version: 7.3.65
✓ The app always lies about the time of arrivalI use the app almost every day. It works. It usually does what it should besides some occasional drivers being irresponsible, bad at driving, or unresponsive. But what bothers me is that the app always lies about estimated time of pickup. It’ll say the driver is two minutes away and then take an additional 5 minutes. This is an intentional and unethical feature of the app to make people not cancel. Give honest time estimates so people can decide if they should use the app or some other form of transportation..Version: 7.2.67
✓ DO NOT USE DIDII was in the city and ordered a Didi and there wasn’t any drivers available and then a bit later i ordered another one still no drivers available but it still charged me for both of orders, i know the app holds money but it isn’t right for to hold that money if there was no ride. i almost had no money left meaning i almost had no way home. I DEFINITELY DO NOT RECOMMEND THIS APP..Version: 7.2.20
✓ Card info stolen and used for fraudI used this app while in Costa Rica and provided the app with my USA bank card information. A day later my card had been used on a number of Russian web sites. I am positive it was the fault of this Chinese company/app, DiDi, that is either compromised, or it is deliberately selling/sharing USA card holders data (the USA decided yesterday to delist this company from the US stock exchange, can’t help but to notice the coincidence. Retaliation maybe?.Version: 7.2.80
✓ Meh90% of the time I’ve turned to DiDi not a single vehicle has reciprocated my request, and I have generally needed to rely on them to get myself from A to B. The one time I did manage to get a ride, our driver continued to take an unnecessarily prolonged trip to get us home while giving us his unhelpful, opinionated and unsolicited advice about our life and situation. Will definitely not be recommending to friends and will be more inclined to use any other service but this one..Version: 7.1.46
✓ Not even a starDear Apple this app would not let me delete it. You should be concerned. This is bonkers! There was unnecessary confusion around the vouchers being applied and two rides had to be cancelled the first day using this app and not a good customer service reply. I went to delete the app and it wouldn’t let me! With some silly excuse saying unresolved issues? … there are no unresolved issues. Plus, the way the mention keeping data after you delete is dodgy. And then the only button option they gave is called ‘Got it’ —- What kind of app says - no you can’t delete us, we wont let you delete this app. As I said unheard of and completely bonkers. Someone do something I want this app off my phone ASAP..Version: 7.2.48
✓ Worst experienceDidi was the least enjoyable part of my trip to Mexico. I thought it would make it more enjoyable with food deliveries and taxi rides but it was CONSTANTLY a problem. My car would work one ride and then not the next. Whoever you are using for your payment processor, figure it out! I didn’t have problems with my cards anywhere else other than DiDI. My advice if you are visiting Mexico is to just use Uber instead..Version: 7.3.88
✓ Drivers are badI’ve tried to give the app a chance but everytime I use it theres either no drivers or the drivers accept the ride and then just don’t come. Probably doing a ride for Uber. Drivers won’t cancel either just leave you hanging..Version: 7.3.48
✓ TIJUANAJesus Christ. I wait like 15 minutes for a dam car to accept my request. In the morning here in Tijuana, business should be blooming but there’s only like 5 cars at that times when thousands of people are crossing the border between 2 AM - 8 AM. also DIDI please make sure ur drivers have change. Instead of paying $60 pesos I pay $100 because the guys don’t have change and expect me to be okay with giving them another $50 pesos.Version: 7.2.96
✓ Add a feature that lets customers know drivers currently have a passengerDiDi driver was 2 min away the 6 min then 12 min away. Used uber instead and the same driver came after 10 minutes or so. Argued with me saying I should have called and just waited. Yeah right. Implement this feature..Version: 7.2.68
✓ The worst customer service everI have tried DiDi here in Egypt and actually they are not providing any customer service or support number, you only have the option to send your request through the app and when they answer you they will immediately block the response option so you do not have the right to reply to them. Uber is higher price but much more honest..Version: 7.3.36
✓ Charges for coupons then does not allow to use app againI've been using this app for a while. The app is easy to use and is cheaper than the other apps but unfortunately, once you buy their coupons, you can't use the app anymore as they say that the credit card you are trying to use is not valid for purchases, even if you have been using it for months before this coupon purchasing. After that they won't refund and will just ban keeping the money. Be careful, use the app but never buy coupons or top founds as you will loose the money..Version: 7.2.58
✓ Not always worth the low priceEven though the prices are low, 9/10 times I have to cancel the job and go to another app because the drivers aren’t coming towards me and taking forever to get to my location. Twice I witnessed a driver go the opposite way to make the trip longer? I don’t know if that’s because they want to earn more money? I call them and they don’t answer to explain why. It’s a bit ridiculous to have to wait 20mins for a driver to come when they’re driving the opposite way on purpose..Version: 7.3.21
✓ Worst response timeI have contacted DiDi helpcenter via email as soon as i got home when realised i left my phone,wallet and a bag. It took them 4hours to reply to my email and further 24hours to provide the number of the driver that i could contact. I have recieved no updates during the time (ie 24 hours) ive waited for a response and when i contacted the driver which was 1 and a half day after the incident, the driver has advised that my items were missing. I know that other services like Uber has better interactive and faster communication services which could have resolved my issue... Ill definitely not recommend this service to anyone due to worst responsive time and communication service..... No contact number or even online chat available......Version: 7.2.32
✓ No customer service / Bug when changing destinationI would like to start off with the scenario- I had an important event I had to get to and pick up a friend on the way for which I took Didi. Planned my trip such that I could reach before time. The ride started but then we faced huge traffic and it was obvious I will be late for the event so I thought I will change my location and not pick up my friend on the way and reach directly there but when I tried to do that, it just said “Currently unable to change destination”. Waited for 10 minutes, and tried again and again and again, still the same. No option to call customer support as well because it was after 6pm. All in all had no option other than to sit in misery. So never will take Didi when I really need to get somewhere on time..Version: 7.3.72
✓ Now is more expensive than UberI used to use DiDi and I loved it because it was cheaper than Uber and the cars and drivers were better. I thought it was the most special app to request rides. But now DiDi is even more expensive than Uber and it has a worse customer service. Now I am with Uber again because it is cheaper and faster. It is a shame that DiDi became into the same way as the other platforms to take a ride..Version: 7.4.5
✓ Broken appPaid with my debit card and it made all kinds of holds on my account and I also got charged for rides and then refunded and then charged again. The cost of each ride makes sense but when it would refund the money back it kept a couple cents each time. Also the holds are still there AND the charge so I will give it a couple days to clear before I report it to my bank. This app is suspect beware. One extra star because the drivers seem to like it more than Uber..Version: 7.2.56
✓ Not affordable. Different amount shows when you book and they charge different amount at the end.I booked a cab from DiDi and initially it was showing $8 amount with 50% discount. When i was about to book a cab the app said because of traffic the amount will be different. It was showing $10 but I booked it. Driver came to my place. He was very nice the driving, the car everything was nice but when my trip was ended $15 was deducted from my card. I booked from DiDi because i thought that it would be affordable ride but driver took long rout and I don’t care if it was fastest rout i had to pay $15 which was not affordable for me so please be careful when you book from DiDi..Version: 7.2.14
✓ No upfront fees - customer support is uselessThe allure of a cheap upfront fee might look appealing, but it’s just an estimate. I fell into the trap of thinking it was a great deal - after all, why wouldn’t a fare that is 50% cheaper than their competitors be appealing? So my destination was at a train station within the same suburb, but once picked up the navigation took us for a loop to go out of the suburb and back in. At the point of realising I was in the another suburb - and there was a train that I could catch in that suburb, I decided to change the destination to that station because it’ll be better than going back. I got charged double my original fee. To change my destination to somewhere closer. Once I got off, I went to customer support with this issue and after submitting my issue I get an automatic response saying everything was fine and the estimated amount appeared to match the price.Version: 7.3.44
✓ No option for CanadiansFrustrated that this app still isn’t available from the Canadian app store.Version: 7.1.74
✓ No foreign credit cardsThe app doesn’t accept international credit cards which I found out the hard way after having to cancel a ride. They are charging me Y500, which is annoying but not the end of the world… however, I can’t even pay it because the only way to do so is with PayPay, which is available only to Japanese residents, or a cc issued in Japan. I want to use the app but at this point I’m unable to. Why allow foreigners to create an account if you can’t accept international credit cards?? That makes no sense!.Version: 7.3.72
✓ Es una basuraAsquerosa la peor app the por lejos.Version: 7.4.0
✓ Works some of the time.The good- it’s usually cheaper than Uber here in Puerta Vallarta. The cars are almost as nice as the Uber cars. Most Uber drivers also drive for DiDi so their cars are in good shape. The not so good- Occasionally you’ll get a sub par or dirty car. It’s hit or miss on whether they will accept credit card on file or you have to use cash. If you have a problem, like their app led them driver to the wrong location, they charge YOU for the added mileage. When you contact customer service it’s a waste of time. In 4 bad charges they resolved zero complaints. The system seems set up to pretend to care..Version: 7.3.21
✓ Didi app navigation is not quite gooFirst review about ride share on app. Didi navigation is lagging compare to Uber and directing driver to wrong address who was claimed me putting wrong address but obviously I can see on Didi map that mark my correct address but navigation wrong street name to driver. The map is so slow updating current location especially on freeway, Uber is better to show a quite exact location. I’m not a fan of Uber as Didi drivers stated they got more payments from DiDi than Uber. This is a cons but from technology point of view Uber is better. The price estimated on Didi is less than Uber but final price is always higher than estimated and pretty much same as Uber cost. Another cons of Didi is they don’t show car photo. For many trips using Ride share, I think Uber is still the best of them all. Didi is starting with cheaper rate but when it get more customers they are not cheap anymore..Version: 7.1.76
✓ The worst deliver & ride app.You get what you pay for. Prices change or are not accurate for food delivery. The options are very limited and of the lowest quality. Drivers are constantly trying to rip of westerners and probably their own family. They’ll often leave food anywhere just to go to their next stop and then DIDI will force you to pay for food you never received. If you’re using cash and don’t mind being hassled it’s ok for emergencies. Otherwise I consider it the worst food or ride app on the market. Refunds and coupons can’t be used with a card so you’re forced to get cash and pay atm fee’s and mark ups if you want your refund, if you’re lucky enough to get support to help out, unlikely. Overall-horrible lol.Version: 7.3.92
✓ First and last time I use DiDi food NEVER AGAIN! ITS A SCSMI Had a really bad experience with the delivery rider and the customer service department. Ordered a lunch for my wife as I was away from home and she had a surgery and was home bound. Clearly wrote the complete address including the apartment number, my order was accepted by the delivery driver, however before he arrived, he said that he wouldn’t deliver the order at the apartment door. I wrote back to him asking him to please deliver it at the door as my wife had a surgery and couldn’t meet him at the building reception. Still he refused to made the delivery and also was rude with the receptionist and my wife who was listening the whole thing by her phone. After this the delivery rider toke the meal and leave without offering any alternative. I received a phone call from customer service but they didn’t acknowledge anything of what I complained for, and charged me for something that I didn’t cancel and also didn’t receive. I’m extremely disappointed with DiDi food and will share my negative experience with everyone I know, don’t want anyone else to pass for this. It’s a scam.!.Version: 7.3.68
✓ Drivers constantly cancel nowThe drivers seem to have a habit of accepting that idea then cancelling over and over. Really annoying at 6am when you are attempting to get to work and it’s raining heavily. Don’t accept the rides if you won’t pick people up.Version: 7.3.72
✓ Totally scam appI want to give them - stars … First time when I check the price it was like $40 but it changed the price when I try to pay $50 also driver took the wrong way . There’s construction working . But he didn’t pay attention and he went to the wrong way which is dead end .. it was totally his fault . And I had to pay more than $60 in the end . Because it took more time than estimated time . I claimed to get my money back around $10 . Cuz driver took the wrong way . But customer just sent me the auto reply . Eventually I couldn’t get the money . Actually I replied again to them . But they didn’t answer anymore … it seems customer service is chat bot or something Anyway don’t use this scam app You’d better to stick with Uber.Version: 7.2.70
✓ First Didi experienceI spent close to 25 mins after 9pm trying to get home from the supermarket with my groceries due to two drivers canceling after almost reaching my pickup. It’s clear that ride share companies favour drivers over riders paying for fares- otherwise they would be charged for canceling our trips yet only charge riders for canceling? Every time a driver cancels a trip especially after being 100m from the pick up point, the worth of the scheduled trip should go into the rider’s account as a credit. I also don’t like that it automatically tries to reallocate the job without asking, if several drivers have canceled and wasted the rider’s time and patience. It doesn’t think that we may seek other alternatives eventually. I deleted the Uber app after 3 years of using it daily due to recently being racially abused by a driver then kicked out as soon as I got in and had to fight Uber for several days repeating myself over and over to get my money back. I’m hoping that Didi’s experiences improve. Looking at the price of the fares between the two they are very much the same and not cheaper at all..Version: 7.2.8
✓ Never using again!Every time I have used this app (as well as my friends who have used it) there has been a stuff up in one way or another meaning I’ve had to rebook a trip WHILE STILL IN THE CAR and have had money taken from my account for trips that never arrived. The app has cancelled my rides while charging me multiple times and even when I am in the car on a trip my order would be cancelled and the driver would just drop me off at that point. I was also hassled by a driver at one point who claimed that their app wasn’t registering payments so I would have to pay them in cash ($60!) to continue the ride, which I quickly proved wrong as the money had already been taken out. Worst ride share app ever, never recommending to anyone!! Use Ola or Uber, they may not have as many discounts but at least those won’t try to scam you as readily!!.Version: 7.2.10
✓ Very expensiveThis app is good only for cab drivers. So expensive for customers and they make it hard when you try to delete your account.Version: 7.2.92
✓ Bad serviceMy trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic.Version: 7.2.62
✓ Dodgy and can’t be trusted with credit cardsUPDATE TO DIDIs REPLY: It’s just lip service. I have attempted resolving the issue numerous times as per my review, with no success. The suggestion that it’s not acceptable is great, so why don’t they proactively reach out to me and resolve it. Don’t mistake their response as if they are reputable or care. —— I was baited with 50% off for first 3 rides. All you had to do was book your ride and in order to do that you had to setup a payment method of course. You’re then then assured the 50% will be applied at the end, but it wasn’t. After they take payment you can only contact them via email. They only respond once ignoring all your proof that they owe you money. First response was that they checked and they did apply 50% suggesting a normal ride is twice the cost of Uber. After this I’ve received emails and SMS offering 50% on the next 3 rides. You try to apply the voucher and it says I’m the wrong user Caregory. You email them about that and they say they don’t believe they offered it to me even though I’ve provided screen shots. Just like scammers, the money is gone and you can’t do anything to hold them to account..Version: 7.3.32
✓ Unauthorised transactionsDiDi has a very bad habit of charging fares in addition to the quoted fare: toll road fees when no toll roads were taken, waiting fees when the driver goes to the wrong pick up point, etc. There is no easy way to get in touch using the app and when you dispute additional fees they are either dismissed or they don’t respond at all. I’d avoid using DiDi for these reasons as these issues don’t arrive on Uber or Lyft. Update: from the developer response you can see what I mean. They fob off their errors as “normal” and the app doesn’t make it easy to question a fare… and if you do you get form responses like the developer response which fail to address the issues..Version: 7.3.82
✓ This version doesn’t workThe version in the Canadian App Store immediately says even once you arrive in China: “DiDi is currently unavailable in your area - Download and ride with DiDi Greater China App which this app attempts to download but isn’t available. Unfortunately it seems you have to change to the American App Store or something like that, but without a US credit card you can not get access..Version: 7.1.68
✓ Unacceptable cancellation fee.Today i booked a ride and have requested the driver to wait for 5’ on his arrival as I was forgot my wallet in the apartment so I have to go and get it and the driver was accepted my request. However the wait limit was only 3 mins and after that the ride was automatically canceled and I was charged for $7. I think it would be better if you give that option for drivers..Version: 7.2.16
✓ MalaHice un pedido y la aplicación se reinicio, ahora no me deja entrar mi numero pero tampoco me envía el código, tengo 2 horas tratando de pedir algo y la aplicación se cerró.Version: 7.3.73
✓ Great but DON’T add your card info!!I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short this app said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning the app is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised..Version: 7.2.53
✓ Drivers refusing to driveDrivers will keep accepting your fare then telling you to cancel and refusing to pick you up in an attempt to drive up surge prices for themselves.Version: 7.3.33
✓ Low grade service + promotions don’t workThe taxis don’t show up half the time even after making us wait 20 minutes. Moreover, the discount based on inviting new people to the app never works. My advice: If you have a promo offer that doesn't work, don't advertise it. Extremely unethical company..Version: 7.3.48
✓ Waiting time are fake.This company should be investigated. The waiting time are a big fat lie. Twice we tried the service and ended up canceling as the driver was moving away from us, with random pattern and the time went from 1 or 2 mins to more than 10 mins. The time it worked, the driver was 15 mins late and I was overcharged. This service is not worth my time and money..Version: 7.2.50
✓ No options for Canadians in China?This app won’t work and redirects to download Didi Greater China app, which isn’t available in Canadian App Store. Massively disappointing. I live in China and want to use your service!.Version: 7.1.74
✓ Discrimination against single mothersTwice this has happened within two months, didi drivers have cancelled my ride as soon as they see that I have a baby with me, I have no other way of transport, I take the didi to the nearest train station so that it’s easier for me, and they refuse to drive me simply bc I have a baby, I always have a car seat and I’ve set the car seat up with my baby in it all locked up and secure ready to go and he canceled my ride right as we were ready to go, said that he cannot take babies, my pram has a car seat in it, I take it everywhere it’s an amazing pram, he asked me to put my baby on my lap, I refused and said no I won’t put my child in danger, I have him in his car seat, he lie and say that his car won’t take car seats, I’ve already got it all set up ready to go, left me shaken and in an anxiety attack bc this was late in the afternoon I was trying to get home, the first time I was canceled he left me in the middle of traffic with a baby, disgusting behaviour I do not recommend didi especially if you’re a single mother.Version: 7.1.68
✓ Terrible service you will wait an hour for a driverExtremely disappointed with the service Didi provides. The driver takes 10 min when it says theyre 2 min away. When they are 100 meters down the road the driver cancels on ya. Waited on the side of the road for over an hour. No customer service contact number. Didi takes no responsibility for letting their customers wait for however long and charges a fee for canceling the ride when you can’t get a driver. Outrageous performance that service should not be allowed in this country..Version: 7.2.67
✓ It thinks I’m at the airport?I work at DFO as a barista and that means Didi is impossible to be helpful for me. The only times I need to call a ride is if I need to quickly get somewhere after work since public transport to and from DFO is very slow. However whenever I try to use Didi it assumes I am at the airport, which not only increases the cost of my ride, but it also only gives me the option for the car to pick me up at the Domestic or International airport ?? Which is clearly not where I am. I’ve tried everything to change the pick up spot to 9th Avenue at DFO/Skygate (since it’s a great pick up area and Uber works fine with it) but it doesn’t work, so I’m forced to use Uber unfortunately, since it doesn’t get confused about me being at DFO. If Didi could please update their pick up spots and what counts as the airport that would be much appreciated, until then I can’t use Didi very much..Version: 7.2.4
✓ Bad serviceI placed two orders and my card was charged. Both orders were cancelled and Didi says it will refund me the money in 7 days. Horrible service.Version: 7.2.66
✓ Driver Rejections - Difficult to Secure a Ride (Japan)When the service works, it’s nice. But I encountered too many situations where many drivers would either reject my request OR they would accept and then immediately cancel. I’m respectful to the drivers every time, sometimes have very friendly conversation and had zero problems with payment. So it’s hard to imagine that the issue would be something like a low passenger rating. I’m not sure if this issue is unique to the Tokyo area but it has caused me huge headaches being late to the airport and medical appointments, etc. If taxi drivers at the train station will accept my ride request, then Didi’s system should be better at incentivizing drivers to accept + NOT CANCEL ride requests for no apparent reason..Version: 7.4.9
✓ Honestly a scam - ride with another company!I occasionally use DiDi as an alternative to Uber and I’ve now had so many issues it’s worth paying a higher price to have a seamless experience. I’ve been charged for a phantom trip (literally never took the ride) which I tried to get refunded but couldn’t get a response from their customer service team after multiple attempts. I’ve had other small hiccups since then which are a pain but not enough to stop using them. Now after my latest (and last ride) with them, I took the trip, got out at my destination and then continued to be charged for the ride for about 30 mins after I got out. I tried reaching the driver who eventually closed the ride but then I got charged double 🙄 Called customer service straight away, they struggled finding the ride info even though it was the latest one in my account and eventually said they would fully refund me and would send an email to confirm I’d been refunded… neither of which I’ve received. Won’t ever be using them again. Save yourself time, money and headaches - ride with another company..Version: 7.3.36
✓ Drivers never turn upDrivers always drive past the pick up without stopping or don’t move toward you at all after accepting the fare. Obviously some scam going on to make you cancel the ride. Prefer Uber every time now, at least I know it will arrive and not make me late..Version: 7.2.96
✓ First impression is last impression! Bad!I took my my first ride with DiDi today! What a terrible experience! Cab took more than 30 minutes to arrive where as the app kept showing 4 minutes the whole time. When the driver came he apologized but was clearly lying about being stuck in traffic. When 30 people who came to pick up point after me left before me. I was the last one left there. Terrible service. Won’t be using them again..Version: 7.2.42
✓ Scam - AvoidDid i is so unreliable and unaffordable that it’s close to a scam. Their drivers will cancel the trip booked after you’ve waited for a long time, and this will happen at least 6 times before a car will actually get you. The drivers are also working on Uber while on Didi, so sometimes you will book a trip, and they will drive straight past you and keep driving without cancelling your trip, while waiting for a more expensive ride to be booked, and hope that you cancel so they get paid a cancellation fee from you.. Never ever use this service, it’s a scam and you will never get anywhere in time..Version: 7.3.52
✓ ScammersDiDi is absolute garbage. It is cheaper than Uber but it really isn’t worth the hassle. They take your money as soon as you look for a ride meaning that you will often get charged many times if a driver accepts then cancels a ride and it takes around 3 days for the money to be back in your account. Also drivers are very often scamming passengers (2 out of 3 times this year) by accepting rides and then not doing anything until the passenger is forced to cancel the ride and pay them the high fee of $7. Bunch of losers in the customer service department as well..Version: 7.3.73
✓ Horrible Service/Driver AccountabilityI have been living abroad in Colombia for almost a year now, and I have had countless horrible experiences with the app. The worst being that there is no driver accountability. I constantly have trips cancelled because I prefer to pay with card. I am told “sorry, I don’t take card” and drivers will cancel on me and leave me waiting to find a ride for up to an hour at a time. These drivers are failing to reel in a profit for the company, and have given me a horrible image of DiDi. I would not recommend this app. Just use Uber, which is far more reliable and consistent..Version: 7.2.84
✓ Good Interface Poor ExperienceWell designed app but I have issues with the business model. Each time I attempted to secure. ride in Melbourne I experienced obvious bait and switch pricing. Express price quotes were always significantly lower than Uber price quotes but no driver ever accepted the ride. If you want DiDi to pick you up you need to pay their max price which is comparable to Uber. No thanks, I’ll stick with upfront and accurate pricing with Uber..Version: 7.1.76
✓ Charged for a service that was never delivered.It’s been over a month since the incident. I ordered a Didi to come pick me up. Waited for a few minutes for the driver to arrive but suddenly my phone buzzes and notifies me that my trip has been completed. I emailed DiDi asking for a refund. It was only $7.50 BUT A SERVICE SHOULD NOT BE CHARGING A CUSTOMER IF NO SERVICE IS PROVIDED. Weeks later, I got a SMS that my refund will be processed within 7-14 days. 7-14 days have passed and still nothing. Then I get an email that $6 will be refunded within the next 7-14 days. I replied and asked why I was being refunded $6 when I was charged $7.50? I have proof of everything yet they have yet to refund me. Poor service. I will make sure I tell everyone not to use this service..Version: 7.1.6
✓ An hour to travel 20 minutesI live in a capital city with a population of 2.6 million people yet find it almost impossible to get a ride. Most of the time I have to plan my trip at least an extra 45 minutes ahead as several drivers will either accept then immediately cancel (they probably get a higher fare on a different app) or accept then drive in the wrong direction for 15 minutes before cancelling, when someone finally does accept the trip they normally aren’t any closer than 10 minutes away (most the time they are 15 minutes away. And yeah normal trip is only an 18 minute drive from an inner suburb into the cbd, it shouldn’t take 45 minutes to an hour to reach my destination… unless I was taking public transport which isn’t really feasible (due to an 800m walk to the bus stop). What’s worse is when you have to cancel on them because they are driving several kilometres in the complete wrong direction and aren’t answering your phone calls only to get surcharged when rebooking the trip, I normally call a taxi when that happens because it’s gonna be cheaper or the same price as the surcharges..Version: 7.3.28
✓ I give upI’ve tried riding with DiDi multiple times and have never had a successful trip. I’ve stood on the street at night while the ‘time waiting’ ticks up and up for 15 minutes yet have never been connected to a driver. I’ve requested a trip and the app has shown a mostly blank screen without even getting to the point where ‘time waiting’ or ‘connecting you to driver’ appears. They have cheap fares and send me good discounts but I can never use them because the trip never eventuates, either through fault of the app or the logistics with drivers. I’ve really wanted to use DiDi and have given it many chances but I think it’s time to give up..Version: 7.3.32
✓ DiDi is sham!!I loved DiDi always had great drivers!! But here’s the shame so:- In the weekend I did a two stop trip we pre ordered takeaway to pickup and then onto home some 8 blocks away. We got out to grab the takeaway and he left, I then watched him on the APP complete the trip. I tried to say he didn’t complete the trip correctly but because he drove there while leaving us back at first stop he collected the fare. Customer should have the right to dispute he left two women at night time in a car park, want to know why the rates increased!!! Bs DiDi!! Just because he went there doesn’t mean he had his customers in the car! We walked home! This guy was a pig from the start wouldn’t let me sit in the front I’m 6ft leg room is a thing!! Was arrogant picked up the fare it said 4 mins away took him almost 20 to get to us! 3k on a Saturday!.Version: 7.2.16
✓ Five useless drivers in a row. Back to Uber for me.These fools went in the complete opposite direction of my place for several km before either cancelling themselves or me having to cancel. They should not be accepting rides if they aren't going to do them. They are clearly using multiple ride-share apps at the same time and screwing over every other person. I will never use DiDi again..Version: 7.3.33
✓ Never using this app againWhat was advertised as a better alternative to Uber turned into an utter joke. The first two rides were absolutely fine, going forward from the third ride I would wait anywhere from 5-15 minutes for what should’ve been a two minute pickup. Tonight was the last straw... after a driver accepted my ride (a ride that should’ve taken two minutes for the driver to pick me up) it turned into a 35 minute wait, only for him to cancel. In hindsight I believe this is due to drivers accepting rides before they drop their current customers off..Version: 7.2.16
✓ Scary and unreliableI’ve had two experiences with DiDi, both of which were absolutely terrible. One time I sat at the side of the road on my birthday when all my friends had left to go home and my last bus had stopped running- I watched drivers accept and then cancel my request for almost 40 minutes, some driving towards me for five minutes or more and then cancelling. Eventually I got an Uber which picked me up within a couple minutes even though it was pricey. The second time, the driver locked the doors and kept them locked until I agreed to give him five stars. In future I’m going to stomach the extra $7 or so for an Uber. Both times I felt very alone and vulnerable and not at all safe or like I could rely on being picked up and delivered home safely..Version: 7.3.36
✓ A mess in MexicoI’ve been using it for a few days and the payment system constantly acts up. I get a message saying the system isn’t working. Because if that I have to repeatedly request the same ride, and any failed request drives up the price. Maybe that’s the strategy. Surge pricing is good, but I sometimes get hit with a substantial extra price without any forewarning. I’d be suspicious of such an incredibly high app rating. It’s easy for DiDi drivers and friends to pack the ratings. If you investigate DiDI online you will find that the company has a very disreputable history. (Months later it’s even worse. Don’t trust fake reviews.) Three months later I get nothing but network error every time I try. Garbage app..Version: 7.3.28
✓ Waste of timeImpossible to find a ride in Sydney.Version: 7.3.60
✓ Don’t bother - use another appOrdered something , two hours later the order was cancelled because there wasn’t a driver. Couldn’t get thru to support either. Use Uber or Rappi, these apps work and have proper support. Don’t waste your time like I did..Version: 7.3.82
✓ App has stopped working entirelyI used to get DiDi’s all the time, it is an amazing service. However the last month or so has seen both my partner and I unable to request a driver. He have an up to date payment history, and a near perfect railing. However, despite telling me there’s a dozen cars in the immediate area, I can never get connected with one. It constantly just shows it’s looking for a driver, yet it never connects me with one. I hope this is fixed because I’d love to resume using DiDi. For now, however, I can’t recommend this app to anybody considering downloading not to mention my own fans and supporters.Version: 7.2.96
✓ Worst experienced (on many occasions)I've tried to give this company a chance but they have disappointed so many times. Worst customer service. Both on the cab side of the app and food delivery. Many times I was canceled on but the app did not refund or the driver did not pick me up but the app showed that I'm in the cab and on two occasions ordered food and the restaurant was closed but the app did not tell me it's closed so after waiting a long time I realized I'm not gonna get the food. Please do not work with this company.Version: 7.2.70
✓ Driver never delivered food and didn’t get refundI placed an order throughout DiDi and waited an hour to be delivered. When the delivery guy was supposed to be in my location he stated he was unable to locate me. I messaged me my exact location and even went out side and waited. 45 minutes passed and then it shows that my order was cancelled and I was not receiving a refund. I tried to contact the delivery guy several times and he would just say he was not able to find my location when I had deliveries from here before and Uber and they had no issue. I contacted customer service and was informed that I can’t get a refund because I never showed for my pick up. I even showed them screen shots of all the time I tried to contact the delivery guy..Version: 7.3.00
✓ ScamThis app is really a fraud in DR. , I got charged for 20 bucks for something I didn’t to, it takes a lot of time and drivers are not the best..Version: 7.3.41
✓ TrashIn the bus every day, the company also made the corresponding preferential activity, but when take breaks to get a ride a very interesting things happened, originally should be very happy spending the least money to travel, the driver don't pick list, you can see around the park a lot of car, so you have no way to quickly get a car, you can only repeat helplessly waiting, the most exasperating is favourable activity is given the company cannot cancel, so the consumption down to hold up a lot of time, and also take less than a car, it is only in this way, don't want to because the driver's rogue manner delay the travel of more people, We hope didi can create a good travelling environment for everyone.Version: 7.1.58
✓ WORST DRIVER QUALITYThere’s half of the time I booked a ride and the driver was never approaching to my pick up point!! I have waited for a long time and even contacted the driver but got no response! If the driver cannot do the ride than why do they pick the order up??? I don’t mind if they can’t do it then just please cancel it, but they hold up your time instead and I have to wait for another 5-10mins to cancel the ride before I can reorder one so that I won’t be charge for the stupid cancellation fee. Those drivers deserve a penalty fee for those behaviour seriously!! It happened serval times not only once or twice! What’s the point to use your service if I was in a hurry?.Version: 7.4.0
✓ Extremely rude driverMe and my brother had a ride today with a driver. We were just having a peaceful normal conversion. The drive SUDDENLY TURNED THE MUSIC TO MAXIMUM that was so irritating and annoying. We thought he did that accidentally or was having some mechanical issues. At the end I asked him what happened, he then TOLD US TO BE QUIET DURING THE RIDE, HAVE GOOD MANNER AND SHOULD HAVE SHUT UP. WOW When we left the car, HE YELLED, MADE FUN OF US AND LAUGHED ABOUT IT. I hope he did not use any drugs or alcohol as it was early morning and he was driving but looking at his behaviour, I was very concerned. I have been riding with Uber for 6 years and have Uber One. During some peak hours, Uber sometimes does not have enough drivers. That is why I downloaded Didi app in case of that. I have ridden with many Didi drivers as well and most of them were very nice. This is the first time I experience this level of rudeness. And I am proud of being a good customers with great understanding for people working in customer service as I also do that for living too. This experience was extremely terrible..Version: 7.3.68
✓ Promo Code doesn’t applyApp said I would get a $20 discount after my first ride, but it didn’t register and support is unreachable..Version: 7.3.44
✓ Terrible customer service - stick to Uber!My account got hacked and a third party was using my linked bank account to make trips. I changed my password and informed DiDi. A representative asked asked me a heap of questions then later told me that it was not deemed to be an “Acount-take-over” and so I was not eligible for a refund. I have no idea what information they based this on, as my phone was with me at all times - an hour away from where the trips took place. If this was Uber they would have refunded me immediately - no questions asked! I have always preferred Uber over DiDi due to reliability and so the app has been inactive on my phone for a good few months. Rest assured that after this incident it is getting deleted!.Version: 7.2.16
✓ Not good enough and very uncleaned carsI used it for the first time here in NZ to see how competitive it is compare to its other competitors. I was disappointed. The drivers always take so long when always cancelling the trips after waiting for 20 mins already. The cars smelt unpleasant and just was not a very good experience; would not use again even if they offer a cheaper price..Version: 7.2.18
✓ Worst Customer ServiceA DiDi driver didn’t end the ride until he racked up an additional $30 to my $20 ride. I contacted Didi and they used every excuse in the book to avoid refunding me before they stopped replying to my emails entirely. If you’re looking for affordable ride-sharing apps, please use Ola. They’re so much more reliable and their prices + drivers are great..Version: 7.2.42
✓ Stolen phoneThe app is good so far as like Uber, pretty same platform, but the didi support is awful no response, and it is basically the process of requesting a ride that works good, because my last rides were terrible, my second last ride that was in Mexico City That was toward the air port, he took my cellphone out of my hands an the last moment when I was getting of the car , it was a terrible situation cause I was quite late to my flight, so I had 2 options or have the police help me get my phone back or lose my flight, of course I did not lost my flight and have no opportunity to do absolutely nothing about it, and a second one that I requested, he got to the wrong pick up point, I tried to call him did not respond proceed to text him, then he got to the spot requested, just looked at me and abandoned me, and still charged me the fee of getting there, and still no response of didi support about my complaint , I’ll never be using didi again and recommend all my friends and family members to not to use didi cause, what’s next? Being robed with a weapon for all belongings, nooop, safety is first..Version: 7.2.22
✓ Worse than Uber but great intro discountsApp UX is buggy - wanted to tip the driver but another dialogue was blocking the tip button. And generally things are constantly getting in the way or closing on their own. GPS is imprecise - was waiting on the street under pouring rain as the driver pulled into the long driveway of the flats next door. Another driver parked on the other side of a major road, and to make things more confusing his license plate was indicated incorrectly in the app (and yes it was raining again). Drivers take twice as long to arrive post-booking than the Uber drivers. Can’t see how and why this could compete with Uber which is so much more streamlined. The introductory discounts are great but are due to expire in 2 days, and so far what this service offers is neither better nor even on the par of Uber....Version: 7.2.4
✓ DiDiWas great to start with the first two rides 30% off when we were traveling in Goldcoast. After those first two rides we would wait for five minutes in the centre of town and no one would accept our rides. Seemed to be no drivers, but then we would order from another ride share app, they would have the DiDi sticker on their vehicle. Obviously there’s not enough range between driver and passenger or there is some reason drivers aren’t turning on their apps..Version: 7.1.70
✓ Drivers scamming.Drivers keep trying to scam me. I shouldn’t have to pay a $7 fee when they drive just to get money without even picking me up or dropping me off. They drive a little bit. Sit in their cars and wait for the rider to cancel so they can make money from it. Fix this, I refuse to pay when a driver is just lazy and isn’t going to do their job..Version: 7.2.16
✓ Annoying advertising!Constantly, this app reminds me why I deleted my account the last time: There is absolutely no way to not get irrelevant notifications and ads, what totally decreases my user experience to a bare minimum. For now, I want to keep the app as an alternative to Uber, but since I didn’t use it yet, it’s just a matter of days maybe weeks, and as soon as I’ll leave this country, I will delete my account no matter what. Why on earth do you not have any setting to stop these annoying messages and emails?!.Version: 7.2.56
✓ Very bad don’t tryشركه نصابه وسواقين استغلالين بياخدوا فلوس كتير وكمان لو فيه باقي المفروض يدخل حسابي بياخذوه ف جيبهم وبيتاخروا وطبعا بياخروك عن مشاويرك Very bad customer service.Version: 7.2.96
✓ Doesn’t work in MexicoApp will not go to terms and conditions pages so can’t be installed on my iPhone No good and. Very frustrating.Version: 7.2.70
✓ Can’t load - won’t pass the Terms & ConditionsWanted to try in Mexico but can’t load. Sorry but you lost a customer..Version: 7.2.70
✓ Do not downloadThe amount of times i've been scammed through this app is unreal. i will watch drivers drive to my location then drive immediately past and cancel the trip therefor charging me a cancellation fee. DO NOT download this app if you are looking for something that isn't a complete scam..Version: 7.4.9
✓ Quite possibly the worst service anyone can provideRecently used didi after a night out with friends as they said they would come quicker then other driving services. Was a lot more expensive then other services but we didn’t mind too much because we wanted to leave quickly. Driver was terrible and sped most of the time, leading to me feeling nauseous, he Seemed grumpy about something and basically ignored us. After he dropped us off about 3Ish days later, we got charged $80!! For a ‘cleaning fee’ guaranteed we did nothing to dirty or spilled nothing in the car. If you want to be spending upwards of $100 for a ride which makes you feel unsafe, by all means use Didi. Otherwise please save your wallet and sanity and use some other driving service.Version: 7.3.8
✓ Cheap, but not worth the frustrationHonestly, more often than not DiDi is cheaper than an Uber ride. However the app has been so dysfunctional for such a long time that I would rather pay the almost double price of Uber than to put myself through the inevitable frustration. The app is riddled with bugs. Simple things like sending a message to your driver have not worked for (at least) months; if there’s an option to contact support it must be in a super obscure spot because I’ve not found it; you currently can’t update the destination or add a stop to the journey; the trip sharing safety feature doesn’t work etc.Version: 7.4.8
✓ Impossible to useI have used it only once and every time I want to use it again it is not finding me any driver (Auckland, New Zealand), it allows me to confirm my ride, I can see a car nearby and then all the cars just disappear. Impossible to use..Version: 7.3.28
✓ Unhappy.Uber is way better. I ordered a driver to marion and the bloke was very impatient. Then i orderd one back And the driver never came and said the location was wrong he didn't say anything about cancelling the ride himself and my friend was then charged for it then he called out another person which my friend and i did not ask for and she got charged again. Because he WENT TO THE SAME WRONG LOCATION. My friend and i are very unhappy and she is now being charged not only for one that she asked for but two. Then the company responded to her email asking why she was charged and they said oh we are only paying half back because we are nice? Nice WHATTTTT We WANT A FULL REFUND not just half we didnt ASK TO CANCEL AND We didnt ASK TO GET ANOTHER DRIVER HOW RUDE I WILL NEVER SAME WITH MY FRIEND USE THIS PLATFORM AGAIN..Version: 7.2.18
✓ Rubbish and beware of they don’t give your refundThis is a rascal company, DIDI never gave me a refund, every time after I cancelled the trip, they never successfully refund, they wrote on the refund information that it would take 2-15 days to get the refund, so with the attitude of believing them, I did not keep asking, and the amount of each time was not very big. When I counted it up a few months later, there was more than $50 that had not been refunded, meaning that they had charged me for every unsuccessful trip. So I email to the customer support to solve the problem, but they said that I did not tell them in time that there was no refund, so they could not inquire, the solution is no way! I have emailed twice and they said I had not contacted them. I don't quite understand. Isn't it DIDI's problem that they didn't refund the customer? It is ridiculous to say that the time is too long and there is no solution. I will never use DIDI again, very poor customer service, and everyone should be careful of refund failure..Version: 7.3.57
✓ Not for CanadiansSadly I can’t use it..Version: 7.1.76
✓ Scam & Dodgy Services - don't botherBooked ride after finding the name on google maps. The driver was given address, location and he acknowledged twice. The ride didn't arrive but I was charged for cancellation charges!!! No option to get in touch with customer services or provide feedback on dodgy driver. I booked Uber, same instructions and ride pickup on time, same location, same address..Version: 7.2.96
✓ Good price - horrible routingOnly stars come from their prices compared to their competitors. Their gps system is horrible and drivers are mostly not using common sense and following the broken gps routes, causing delays. On one occasion driver “picked me up” without actually picking me up and headed to my destination and my account was still charged!.Version: 7.2.20
✓ Me cobraron casi el doble / I was charged almost doubleES: Pedi un carro cua do estaba lloviendo y había mucho tráfico. Por eso una ruta que es una distancia hasta cambiable me salió más cara que lo que normalmente saldría. Acepté el viaje, y cuando llegue a mi destino me pidió casi el doble porque se había tardado, a pesar de que ya me estaba cobrando más que lo que normalmente me cobrarían por esa distancia. Escribí y me dijeron que el monto era correcto, pero me parece una falta de respeto que me aumente tanto por algo que no es culpa de nadie. No vuelvo a usar más DiDi. Si me dicen un precio, espero que ese sea el monto que voy a pagar cuando llegue a mi destino, no usarlo como una guía de lo que tal vez pague. EN: I requested a ride while it was raining and there was a lot of traffic. Because of this, am usually walkable distance was more expensive than it would normally be. I accepted the ride, and when I got to my destination, DiDi charged me almost double my original price, even though they were already charging me more. I wrote and they told me the amount was correct, but I think it’s incredibly disrespectful that they would charge so much more when it’s nobody’s fault. I’m never using DiDi again. If I’m being told a price, I expect to pay that price at the end of my trip, not for it to be a guide of what I may be charged..Version: 7.3.48
✓ Add Apple Pay or PaypalI can’t believe it’s been 3 years since opening this app to book a ride. And yet today I still see you guys haven’t added the ability to pay with Apple Pay payment options or link Paypal payment for rides. Ridiculous having to add a physical card number in your app and unsafe to do so. Even my ANZ banking security red flagged and blocked you guys back in 2019 after I used this app. I literately had to tell them to unblock the payment saying DiDi was legitimate in Australia. I won’t be using your rideshare service until Apple Pay or Paypal has been added inside the app payment options. Uber and Ola gives me that option for payment..Version: 7.2.93
✓ Canceling pick upThis has happened to me so many times when I’m getting ready for work and gonna be late. I end up waiting for nearly 10 minutes for my ride but just when the driver is near my location. They end up declining my ride and I end up being late for work. Drivers keep replying and say please cancel because your to far or some dumb excuse. If I was your boss I would of fired you. A job is a job. Useless uncommitted workers. And I also keep getting charged extra for no reason.Version: 7.2.38
✓ The Chinese male driver discriminated against females.The Chinese male driver discriminated against females. He hit me and dragged me out of the car midway. I called the police..Version: 7.2.65
✓ Total waste of time in mexicoThe drivers always cancel sometimes after leaving you to wait for either a short or long time in some cases making me late for appointments use uber or try any other ride share app unless you enjoy wasting your time.Version: 7.3.84
✓ No customer serviceI wasn’t able to verify my credit cards because the verification amounts DIdi sends my US cc get converted to US dollars so they become inaccurate. I also tried uploading an Australian debit card which the system outright rejected. I emailed Customer Service several times and the responses clearly showed they weren’t reading my email and just sending me the same information that was in their FAQ. Unfortunately I won’t be able to use this app even though I would really like to..Version: 7.2.68
✓ I’ll never use DIDI againPrice gouging and illegal fare refusals. I got stuck at Sydney airport yesterday when I got bumped from an international flight to Canada, after coming to Australia to visit my dying father. Now I’m stuck for a day and a half in a city I don’t know, on a layover I didn’t expect or budget for. A kind stranger offered me a bed for the night if I could get to Stanmore. So I booked a DIDI and proceeded to the app designated pick-up spot. The walkway at the airport was closed so I had to find a way around, and when I arrived (apparently 3 minutes late) the DIDI driver had cancelled my ride and left. This is the second time I’ve ever used DIDI and I’ve never stepped foot outside of Sydney airport before. So I booked another DIDI. The app again designated where I should wait. The DIDI driver called me to ask if I was at international Terminal or domestic terminal, which he should have known because he has my GPS location. I told him I was waiting where the app told me I had to wait. He asked if I would I mind walking to another spot for pick-up since his “tags weren’t working today”. The two terminals are a train stop or a 5 minute shuttle bus apart. I told him it was not my business to be walking miles in cities I don’t know to find my cab driver, he’s supposed to be giving me a lift, he should come find me and all my luggage. So he cancelled my booking. So I booked another DIDI. I got a notification saying “congratulations you’ve been bumped up to DIDI Max” or some such nonsense promising upgraded luxury. This one just cancelled without even speaking to me. Presumably because the fare was too short for his liking. Meanwhile, at this point my fare had gone up from $21 to $36 because of “busy time surge pricing.” It’s not busy, the drivers were all sitting at a park around the corner from the airport, declining or cancelling jobs until they got a fare big enough to suit them, while giving the appearance of being busy and driving the surge pricing up. At this point I decided to give up, go back inside, and sit in the airport crying for the next 36 hours, and then, while I was crying over my luggage I got a sudden and unexpected notification that “my DIDI driver had arrived”. I wasn’t aware I was still being matched with one, and I wasn’t aware I’d agreed to a $38 fare. It was supposed to be $21 for a 9 minute drive. The DIDI driver explained in broken English about the short tip declines from the other drivers and on the way we drove past the park where he pointed out all the DIDI and Über drivers sitting there for hours waiting for a big fare. The DIDI I ended up in was a far cry from luxury and I think the driver may have been the one that initially declined my $21 fare, only to get the same distance later for nearly twice as much. Suffice it to say my experience was most unsatisfactory..Version: 7.2.84
✓ Extremely unacceptable driver behaviour.!Had a really bad experience with DIDI booked cab, rider dint showed up for 45 mins he was not even faraway took ages and after the wait when i booked other cab after a 45 mins wait the driver might have showed up and i was charged a cancellation fee for no reason.! Please be aware of this guys.!.Version: 7.2.16
✓ Long waiting timesSometimes drivers that are near me won't accept the ride and I have to wait many minutes until the app says that there aren't drivers available when they clearly are, in Cabify you always get a driver eventually..Version: 7.2.47
✓ This app changes the method of payment to cash intentionally / thiefts.This app also delivers food. Yesterday I bought some food with my card and the app changed the method to cash (very convenient to hide from taxes from the IRS). I couldn't cancel the order and reach out to their customer service, I had the result, even when I had screenshots proving that my method of payment was my card they didn't do anything. They charge my card and when the food arrived they asked me to pay again in cash, I show the delivery guy a screenshot with the payment, and he called customer service and left with my food. The customer service and their delivery guys are a bunch of thiefts..Version: 7.3.84
✓ This app is a jokeI have a personal phone and a work phone and I wanted to log into a different phone from the one I used to sign up, and this stupid app only gives you the choice to create a new account when you download the app in another device ??? Then it allows you to sign in with Apple, Google or Facebook, and no other alternatives!.Version: 7.2.50
✓ Don’t botherAbsolute garbage. I sat and waited ages for a ride to finally be accepted by a driver, then he gets there, I load my luggage into the boot , when the driver suddenly says he’s going to cancel the fare, giving me some bull$hit story about his wife having a c-section. More likely he noticed that I was using my “first ride discount” and he saw a better fare somewhere else. So I reordered the trip and had 2 other drivers cancel, straight after they accepted the trip. If I could give a zero star rating, this app would get it..Version: 7.3.36
✓ Did not let me cancel the ride requestWent with DiDi in Mexico City as it was a local ride hail app. Couldn’t figure out how to cancel the ride once it was requested since the driver went around the airport pick up while I tried to wave him down and kept on going. Driver parked down the road and the app started the ride even though I was still waiting to be picked up. Couldn’t cancel and I was charged for ride. Ended up opening Uber and getting picked up the first try. Better of using a local taxi or a different ride share app. This was a disaster of an experience that cost me money for a service never rendered..Version: 7.3.57
✓ The services rendered by Didi these day are soo poor👎🏻Had to wait for more than 30 minutes in the freezing cold at night for the driver. He came almost near and drive off to different direction, while keeping the status as time to get in!!!! The services rendered by Didi these day are soo poor👎🏻 Initially I enjoyed taking trips in didi. I’ve been a regular user of didi, since my work started early morning and was far from home. It’s not the first time that I am having such an issue with Didi. Few days back, I happened to book didi from work to home. It was a night with heavy rain and wind. The driver came and stated of the trip without me!!! Luckily, I got refunded. But this time there was nothing. Nevertheless, there are lot of good and amazing rides I had with didi. I got drives asap. The drivers were good. But this incident with the drives feels like not using Didi anymore!!!!!!!!.Version: 7.2.37
✓ Don’t try to download the app if you are in Mexico.Unable to add credit card to payment. Apple Pay is not even an option on the app. Contacted customer support, they told me to write to the Mexican division. The Mexican email support is no longer in operation. Contacted live chat while in Mexico. Service is only in Spanish. Given 800 number to call for service in English, and the 800 tell number is no longer in service..Version: 7.3.48
✓ Not worth it, even for the low faresTried this app but was cancelled on 3 times after waiting ages each time for a car to arrive. One drove to the other side of the city and then cancelled. The others drove a few minutes then cancelled. Waited it out because of the low fare but not worth it.Version: 7.2.16
✓ Had to disable notificationsGood app and good rates. They send annoying morning notifications and unnecessary nuisance. I was forced to disable notifications on my iPhone for this app because of their “thinking they’re funny” attitude. It’s amazing how they manage to ruin a good product with one tiny act. It might make better sense to just send coupon deals or something instead which would be even a good advertising for them.Version: 7.3.00
✓ Taxistas MañozosNo hay persona mas mañosa que un taxista que usa Didi, solo aceptan viajes que les conviene a ellos y te piden cancelar el viaje después de que lo aceptaron. Usa esta app si quieres esperar media hora por un taxi. Mejor camina a donde tengas que ir, llegas mas rápido..Version: 7.3.36
✓ SlowThe app is very slow when trying to find address. Also today I had to request three times for a ride when there was at least half a dozen cars in the area. Plus before I could request the ride I had to confirm an amount which had been taken out of my account which admittedly was only 60c but until I looked at my account and entered this amount I could not request a ride. Supposedly I found out it was a promo thing but very annoying. Anyhow I gave it three stars. Two rides so far. First horrible nearly hit by another car when the driver ran a give way sign. Second trip 5 stars. But I can confirm it is cheaper then Uber. But I really like Uber’s platform. More user friendly. Take note DiDi....Version: 7.1.60
✓ No stars for these thievesThese people let drivers take trips without the customers in it and then when you complain and ask for a refund they only give you a $10 voucher no matter how much they stole from you on the ride you paid for but didn’t get. I fought these morons for two months to get my money back just so I could finally cancel my account. After they put the money back into my account after two months it still took over two weeks to clear. It’s clear to me that this company would still rather take your money than provide you with any kind of decent service. Nothing but outright thieves! Oh and just an added note I did get my money back after contacting the consumer ombudsman in my state..Version: 7.3.21
✓ Do not use! Use Ola or UberAbsolutely appalling. Ordered a DiDi and the driver picked up my fare whilst doing another one. I had to wait nearly half an hour for him to ‘finish’ his trip. So I cancelled it and they said I’d be CHARGED!! A fee for not wanting to wait for someone else who is ages away when there were closer drivers. You shouldn’t let drivers pick up fares who will then have to make them wait. I’m in pain and live with chronic illness and rely on this transport. Second time I tried after I cancelled it they said we’re going to charge you in advance just as a safeguard, like it’s MY fault! And I’m being reprimanded or am untrustworthy because I didn’t want to be made to wait. DISGUSTING! Just user Ola or Uber it’s way better..Version: 7.2.76
✓ They don’t even deserve 1 starThe driver I had in Perth, WA was extremely rude, when he first arrived to pick me up firstly I apologised for the time as it was quite late and he just grunted at me then I asked him if it was okay for him to take me to my destination and then wait for me till I got money out at the ATM and then bring me back home after and he said that it was fine, BUT once I arrived at my stop and got out the car he locked the doors and drove off without me!!! My phone went flat so I couldn’t order another or call a friend for a lift home so I had to walk! I’m still recovering from a brain injury and I’m still in physical therapy for walking and what would have taken around 15 mins for anyone else took me an hour to get home! I will NEVER EVER use this service again!.Version: 7.1.76
✓ Ask me for money and cancel the trip twiceI was waiting to have a driver for 15 minutes and the took my money for nothing because the driver cancel in his way to come to my home. I finish of course calling uber . Second time the driver “arrive” and he pass me im waiting in the street and they said i didint arrive on time and he left me here, im late and also i have to pay? Unbelievable worst app ever!!!!!.Version: 7.2.80
✓ Online payments don’t workIt’s a nice app, but because of an internal bug online and card payments are not working for some users (as told to me by a support agent). This is incredibly frustrating. They said the only thing to do is wait for the next unknown update. A bug like this you should be fixing much much faster, it should take 2 months..Version: 7.2.74
✓ Stupiest app on earthAlthough DiDi is usually cost than Uber. I would say this app is trash. Experience many times where there were driver pick up the drive and we waited there for ten or more than ten mins long and the driver just cancelled the ride when he is nearly arrive at the pick up point. Sometimes this happen within the same hour multiple times. Yes you are right, I spent an hour waited for a drive. Why didn't I just used Uber? Also meet so many drivers who do not have their car matched the one showed on their profiles. Extremely irresponsible act that is. There are also drivers who pick up the ride and then stops at 300 metres away from the pick up point and said they’ve already arrived when the traffic is good, and I messaged them and they just simply don’t reply but rather waited after the two mins waiting time to charged me cancellation fees. After they the app automatically charged me the fee exceeding the waiting time. THESE DRIVERS JUST CANCEL THE RIDE AND LEAVE! Can’t believe how this app works and what kinda people is driving the rides. I have some many bad experiences about DiDi, you really need to filter the people that drive..Version: 7.3.76
✓ Double identification?Quelqu’un utilise mon no de téléphone. Il y a déjà une facture non payée. Impossible d’utiliser Didi. Pourquoi ne pas mettre une double identification (e-mail+no de cell) comme Uber? Très facile de voler l’identité et d’utiliser n’importe quel no de téléphone. Impossible d’envoyer le message!!.Version: 7.3.52
✓ Not worth a “cheaper” ride shareWe tried it for the first time because it was slightly cheaper than Uber. It is not worth it! Our driver was one minute away when we booked it. He proceeded to drive away from us and then in circles for over 30 minutes but he would call every few minutes and assure us he was coming and almost there. He then stopped and refused to come to us and had us wandering around trying to find him for another 15 minutes before we finally found him (he had parked a couple blocks away but his GPS locator showed he was where we started). We ended up missing our flight and had to pay $300 to get on the next available flight. What should have been a 25 minute drive took over an hour and cost us $335. I would never use DiDi again!.Version: 7.1.54
✓ This app changes the method of payment to cash intentionally / thiefts. This app also delivers food. Yesterday I bought some food with my card and the app changed the method to cash (very convenient to hide from taxes from the IRS). I couldn't cancel the order and reach out to their customer service, I had the result, even when I had screenshots proving that my payment method was my card they didn't do anything. They charged my card and when the food arrived they asked me to pay again in cash, I showed the delivery guy a screenshot with the payment, and he called customer service and left with my food. The customer service and their delivery guys are a bunch of thieves. .Version: 7.3.84
✓ No driver, but took the money out of our account!!!!My son booked a ride with Didi, but no driver took the fare so the ride was canceled by DiDi, however they did a pre authorisation on his account and took $48. Their website says it’s down to our bank as to how long it takes for the pre authorisation to be removed, but that’s rubbish. The bank would tell us that Didi needs to relinquish their authority over the amount…. Other companies that pre authorise remove the authority straight away as soon as it’s not needed. Sort your act out Didi…. What if that was all the money he had and you couldn’t supply a driver and he was then left stranded without a driver and without any money???? We are unable to trust your service any more and would rather pay more for a service we can rely on that takes payment on delivery of service, not before and then let’s you down..Version: 7.2.65
✓ Double chargedToday I used DiDi to get from Chatan to Naha Airport. Once I arrived at Naha Airport the driver proceeded to try and run my card. I told him that DiDi charges the card that’s in the app but he wouldn’t listen. He wouldn’t allow me to get my bags out of the trunk until he could run my card. I even opened up the credit card app on my phone and showed him the pending charge from DiDi which he brushed off and ran my card a second time. My taxi ride cost me 90 dollars instead of 45..Version: 7.2.46
✓ Double chargeI use this app in Ciudad Juarez, most of the drivers are mean, they don't want to do the trip, but they don't want to cancel, in order to charge you, and if you cancel, you have to pay for the cancellation fee, even when the ones who refuse to do the trip are them or you can choose the Express ride and they take 10 o 15 minutes to arrive or use longer routes in order to charge you more, also some of the cars don't even have AC or they are in terrible conditions..Version: 7.2.6
🙂 DiDi Rider: Affordable rides Positive Reviews
DiDi Rider: Affordable rides works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DiDi Rider: Affordable rides.
⛔ DiDi Rider: Affordable rides Problems
