Supernatural - Companion App Negative Reviews

Supernatural - Companion App App Complaints & User Negative Comments 2024

Supernatural - Companion App app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Supernatural - Companion App? Can you share your negative thoughts about supernatural - companion app?

Supernatural - Companion App for Negative User Reviews

✓ Too expensive!Great idea and very well executed but WAAAAAAAAAAAAY too expensive at $25/month cdn. With the pandemic making it difficult to make ends meet I thought this would be perfect. Maybe if they lower the price at some point. You would think companies would be sympathetic towards people during this time but I guess it’s just another way to take advantage and make a buck. Shame..ZerojaeVersion: 2.6.0.79

✓ It’s alright but...I would say the 20 dollar month to month payment is a little much. I know, I know “you need to think about the cost for developing, producing, and the trainers making new content” but I think for an application like this, it’s good, just not $20/month good. I think $10 even $15 would be more reasonable. The workouts are moderate at best and are sometimes hard to follow because it is off beat sometimes. Not only that, but sometimes I simply am not able to hit the targets because they are out of reach or the tracking seems off. (Beat saber operates right on point) It’s straight forward but it’s the same every time and gets boring. I wish they would track when you miss or mess up too because it feels like it doesn’t matter if I actually try or not. Like a landscape beat saber (though beat saber is still more visually appealing). I wish there was an option to turn off the voice trainer (yet you can turn off sfx and music all the way?) I perform better without the voice in the background. I wish they had single songs that you could compile into a custom playlist because when I exercise I hope to enjoy every song, not just some. Also I’d prefer getting to complete a workout without the cool down because it feels unnecessary..Lilymcveigh123Version: 2.6.0.79

✓ Promising, but not worth the money yetSupernatural seems very promising. It’s higher quality than most of the other fitness apps on Oculus, and it’s the only app I’ve found that offers a full body workout on par with a class at the gym. That said... it still has some annoying bugs to fix and some features to add before it’ll be worth $20 a month, IMHO. One thing I really don’t like is that they’ve tied workout intensity to gameplay difficulty. That is, if you want a high-intensity workout, then you’d better be an expert BeatSaber player, otherwise you have no hope of hitting half the targets. Conversely, if you want a lower level of gameplay difficulty, then your only option is a low-intensity workout that’ll barely make you break a sweat. There should definitely be multiple difficulty levels for each workout, regardless of the workout intensity..BigstickCarpetVersion: 2.6.0.79

✓ Watch app won’t turn offDo I have to erase the watch app before I can see my chosen watch face again? Even after I force quit the app, it turns itself back on and supersedes all other functions..EccoeccoVersion: 1.2.0.1

✓ I like it, but not sure if I like it enoughI am using VR movement games to rehab after an injury, and thought Supernatural would be right up my alley. I love the scenery, like the motions it requires, and like the variety of workouts. However, I’ve seen some reviews that mention things I’d like to comment on as well: The variety of music is good, but it would be amazing to be able to pick and choose the songs you want your workout to consist of, rather than enjoy two songs and tolerate three. I like the availability of a trainer, but I don’t like having them on over the music throughout the workout; it would be nice to be able to toggle the voice in or out as desired. It would also be nice to be able to toggle the lunge triangles out of the workout if necessary, as sometimes I am able to do them, but sometimes I physically cannot. We are in the trial period and deciding whether to continue; the price is fine if we both like it and will use it. We are used to paying for the gym and this is a good alternative to public gym cardio..SkinbyjenscVersion: 2.13.0.112

✓ So...Okay the workout you get is great. However the actually format is awful. Every few moments you get lost in the targets, which then takes you out of the actual work out. They want it to be a fun game which is amazing And a good direction but there are times when you turn left and just get bombarded with targets requiring the opposite side bat to be used. Don’t get me wrong it is a good workout but they need to fix a few things A. Realize this is a work out first a game second B. Switch the target flow to allow for confidence to be maintained. C. If you miss a few targets the system should accommodate for that with slight adjustments to the targets and gradually bring you back to their intensity. I stopped for a while 3 minutes to see what would happen and the trainer said “great job” I can 100% see this becoming a great program and it’s worth checking out for the free trial..MattbarbercoVersion: 1.3.0.15

✓ US onlyWhy the heck is this in the Australian Apple and Oculus stores if after being impressed enough to sign up only to find it’s US/Canada only..LuaghaVersion: 1.5.0.3

✓ Shouldn't be in the Australian store. remove it!Its been years of false promises and lack of transparency. remove this from the store until it's available in Australia. waste of time..QueglayVersion: 3.2.1.17

✓ Awesome! Minus the Apple WatchLove this app so far. Great workouts. But the watch app is to disconnected from the experience. You have to manually turn it on and off. Ewwww. Plus it seemed to disconnect or freeze. My heart rate wasn’t showing up in the app and it appeared frozen when I glanced down at my wrist (90 BPM mid workout.. which was impossible haha)..JasperhipposVersion: 2.5.0.150

✓ Cool when it works, support is awfulI enjoy the workouts when they work. But there is constant broken streaming. The heart rate tracker constantly has to be reconnected. If you need to pause a session and then get back into your space, it’s always way off, and does not calibrate well, even if you put the headset down directly where you were standing on the “center pad” and then try to be where you were at, it’s always sloppy. There is seemingly no way to get back to Meta itself after you’re in Supernatural like in other apps. I literally have to turn off or restart the headset to get back to Metas Home Screen. There needs to be more troubleshooting videos made by meta… but the worst is the costumer support that always sends you a full page questionnaire you must answer before they will help you and IF by chance you ask ANYTHING tech support oriented in the Facebook group your question has answers turned off or they straight out delete it. Horrible - but what else do you expect from Meta. They are only in it for the money. Most of U.S. Supernatural fans have to fund support in other communities like Reddit to get any sense of humanity. It’s too bad too because the coaches are great. Could be a great platform. Maybe someone else besides Meta will make something better..Dzyn4wineVersion: 3.22.0.167

✓ Lacking a REALLY Important FeatureI struggled with deciding between 3 and 4 stars, as overall I have been enjoying the workouts. However, words cannot express how agitating it is to not be able to completely mute the trainer talk during workouts. I get their purpose, but shouldn’t users of a PAID app not be able to choose for themselves? Even worse, trainers will often sing along to the songs (loudly) or talk about personal things that are completely unrelated to the workouts. Note also that if you really need low impact workouts, there aren’t very many. I’m just under two weeks in and am already repeating the same workouts over and over again. Supernatural most definitely has promise, but these drawbacks are worth noting before you pull out that debit card to pay for this service..Lmiller3131Version: 2.7.0.37

✓ Current glitchesI was given a VR for Mother’s Day this year (cause I really wanted one and I am not a flower person.). Specifically because I wanted to get supernatural. So many ads and I was really excited! I started working out right away! Mark is my favorite coach. (Just wanted to throw that in there). I have used this EVERYDAY for over 5 weeks and it’s been great. No problems… until the last update it made me do on Friday (7/8). I am in there for over an hour a day - I do the same 5 or 6 workouts and after the update, they glitch like crazy. I am not part of a group and not hooked up to friends. I work out for me. I go by the-number of strikes per song and the power I use to see if I’m doing better then the week or day before. Today - today was awful. The targets would glitch and even though I swung it wasn’t counted and reset my hits back to zero!!! So being a relational person I assumed it was my headset. It’s not. When I was sufficiently upset I transferred my account to my husbands headset and started over. Nope!! Still glitches in all the workouts I tried to use. PLEASE, PLEASE fix this!!! I personally love this program and it’s has done so many good things for me. (15 lbs in 5 weeks). I never miss a day and I don’t want to go to another app because this one is frustrating lately..V GiffordVersion: 3.7.0

✓ Great software, very bad supportI used to love supernatural. I’ve been talking about it with all of my friends. Last February I had to have a dental surgery and doctors asked me to avoid exercising for 6 months. On march my first baby was born. Our life goes crazy I just forgot to call them or email asking for a pause in my annual plan. It’s been 8 months without even login. Today I sent an email explaining my situation and asking them for some extension on my annual plan. They offered me 1 month extension and I feel they was a little rude. When I asked them to check the logs to see I was not lying about not been able to use, they told me they found some use in august ( maybe 2 days my nephew was in our house, asking me to try the oculus and all the softwares ). I’ve explained it but they asked me to send some medical records to prove what I was saying. Really ? The annual subscription is less than 200 dolars. They should know it was never about money, but about customer support and client satisfaction. Its sad, but this is a perfect example on how a terrible customer support could ruin a great product. Even loving to use the software, I’ll not renew my subscription..BrunitinhoVersion: 3.12.0.64

✓ Trainers are a deal breakerNot being able to workout without being able to stop the constant commentary and fake encouragement babble is a deal breaker for me. Even the warm up and cool down. Just go away! It’s absolutely impossible for me to enjoy this program with the constant chatter. It’s also repetitive so you know what they will say and when, much like ground hog day. I just want to hear the song and get into the zone. The commentary actually made me angry. I cannot stand inauthenticity and that’s what these “trainers” put out there. If you’re a person with sensory issues like me, this isn’t for you..MissAnthrope74Version: 3.16.0.109

✓ Watch app sucksI love the phone app. But the watch app is terrible. It keeps adding to the exercise total even after hitting “stop tracking”. You have to go in the recent apps and close it, but even then, the “start tracking” button pops up randomly on the watch and starts adding to the daily total.. I was very happy to find a vr exercise app that tracked HR but very disappointed in the crappy app. Will not be renewing after the free trial.Sf57Version: 2.4.0.16

✓ DecentIt’s a little light right now but I really appreciate the thought behind it! Love the settings and coaching. Some bugs to work out. Really wish I had more control like skipping a lot of onboarding (had to do it twice). It’s not easy or clear how to pause without exiting the app. What I would like to see are more focused workouts like legs in general. Back. Something other than beat Sabre-like moves. Hoping it’ll get better! Also hoping fitbit integration will come soon. UPDATED: I really wish they would consider the use case that some people simply do not have a mansion of space to use! I asked about workouts that don’t require you to turn around and I was told the Light intensity tracks don’t do this. And of course some do. So I just smashed my hand on the wall. Please please let us choose workouts that you don’t have to spin more than 180 degrees..VToolsVersion: 2.1.0.69

✓ Overpriced. Can't have on both my oculusI have 2 oculus. They control the number of transfers I do. So I cant use it with my girlfriend unless I pay $50 a month. We'll go to the gym instead. This is a very basic game. Not worth that much..MikedepoVersion: 3.2.1.17

✓ Not worth itI’ve had this app for a year and will not be renewing. After much trial and error, there are only a few workouts that meet my criteria of “tolerable” music, and “good” choreography, and quite frankly I’m bored with them. Much of the choreography for most songs is still designed for a drummer seated at a computer desk (wrist motions) and they don’t provide a satisfactory workout. Supernatural…it’s ok to not have us hit a target on every percussion or bass beat (beat saber and others do this better anyway), just give us good workouts with choreo that makes sense!!! All I really want is to be able to mute the annoying trainers (there are too many trainers, they all repeat nonsensical platitudes and are distracting) and to pick the songs that I want to work out to so that I can design my own workouts. People have been asking for these simple changes since before I joined and apparently not listening to your customers is part of supernatural’s business plan. This app is going to bleed customers if you don’t listen to your users..PghcitizenVersion: 3.6.0.35

✓ Not availableNot available in Australia. Unsure why it would be on our App Store if it’s not available to us.Me13463783Version: 3.3.0.73

✓ Great work out but...I am still on my month trial and ran into many annoying bug. Today ran into three of them again. My wife got addicted to it as well and ran into the half screen black out that required to have the oculus to be rebooted. Then in the second workout the workout didn’t registered.... well that’s a bummer but it was a short one. Then I went in and my 30 min workout bugged at the very end and the program hung at the very end of the cool down and never registered the workout. Did another work out and that one registered. Is it an oculus issue or an app issue?.PhraidBVersion: 2.8.0.9

✓ Great app, but coaches ruin itI like the app, the workouts, and I am even willing to pay the monthly fee. It would all be worth it, but I will cancel my subscription and won’t renew it until they add the option to mute the coaches. The coaches’ constant blather destroys the workouts. I don’t need a rundown of swan lake while I am going through the workout. And EVEN if it was interesting the first time (which it wasn’t), I would certainly not want to listen to the rundown again and again and again when I repeat this particular workout. And the coaches’ constant motivational speeches “you are the greatest, show the world how great you are, everybody is here just to see you” were cute on day 1, but not so on day 2 and after. They already have the option to individually lower the volume of speech, music, and sound effects, but speech can only be lowered to half-volume. Still far too audible. I gave this a app a good long try for 3 months, but I am done. I quit, you win..NaomiP05Version: 3.9.0

✓ Not super impressedPremise is neat, it’s a good way to get the heart rate up, and one of the few options that “coaches” The coaches are more for motivation only. Sometimes they drop pointers, but it’s mostly just taking while you flail your arms around. Which leads to my first complaint. A ton of these workouts lack any real sense of flow until you do it several times and kind of maybe memorize it. Until then you really can’t “swing” because you’re always out of place for the next set of balloons. Maybe it’s because I’m used to beat saber, but, I just don’t feel the flow. The “hold” markers often leave you out of place for the next notes. Next part, the flailing leads to me accidentally pausing ALL the time. Design issue with the oculus, however I just quit because I had paused like 5 times in a row. Third, unless I’m missing an arm, I’m not sure how I’m supposed to hit two black targets in opposite directions at the same time. If you don’t want to flail your arms around and get frustrated, you’re stuck at a “low intensity” workout, which really kind of omits any squat motions and doesn’t really work you. Overall I found it mostly just aggravating and frustrating, so I canceled like a week into the trial and have no real desire to finish the trial period..Gump4069Version: 2.4.0.16

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