Lyft Direct Powered By Payfare Negative Reviews

Lyft Direct Powered By Payfare App Complaints & User Negative Comments 2024

Lyft Direct Powered By Payfare app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lyft Direct Powered By Payfare? Can you share your negative thoughts about lyft direct powered by payfare?

Lyft Direct Powered By Payfare for Negative User Reviews

✓ Interesting CardOverall I enjoy the card for instant payout and the cash back features. However, I do not recommend for use at such places as hotels, beauty salons, and definitely would not use at the gas pump. Recently, I had reservations at a hotel and planned to pay using the card. The transaction was declined because there was not an additional $10 in the account to be held, even though the hotel gave me the exact of the bill. Therefore, I had to go to a gas station to get cash back. After the gas station, I had to locate my regular bank’s atm to deposit money on my local banks debit card so I could pay for my hotel stay. Then today, April 2, 2020, I had some esthetician services done. I paid the tip in cash. The card was declined again even there was more than enough money to pay for the services. The esthetician attempted to run the card 3 times and was declined. Not a great travel card to pay for services! Lastly in this time of crisis, the places where the atm are located closes at 9 pm. Thus, you can’t get money and at the mercy of gas stations or stores/shops open past 9pm..Anya-hereVersion: 1.7.0

✓ Poor customer service (read all)Look the card for a driver is definitely a game changer, but if you happen to have a dispute on an unauthorized charge is not as easy as your local bank in the U.S. the customer service agents make it more of a argument with you then help you resolve the issue. When I called back the 3rd time asking how to close my account the rep at that point was willing to help me file the fraud charge without any need for me to go through the steps of going back to the merchant and escalating it with them before they can escalate it for me, even though it’s my money they’re customer care agents that work with the place that I currently “bank with” and I’m saying hey guys I didn’t use my card today. Also the pending transactions are deducted immediately from your available balance so there’s not way your available balance goes down without using the card. The guy told because I gave them my information before I’m pretty much liable for the usage. But please drivers keep waiting for the weekly payouts or just pay the cash out fees so much better to deal with an actual banks that are there to help instead of argue like it comes out their wallet..Jean-Pierre UbillusVersion: 1.17.1

✓ RewardsHi, I am fairly new driving with Lyft. The way that you have the bonuses set up, can be confusing. it’s impossible to take multiple rides and get multiple bonuses when you have to pick up the ride and complete it within one hour. I have picked up a passenger during bonus hour, and because they were two minutes past the hour mark I didn’t get paid that bonus. I would have received it if the passenger was on time. Another thing I find interesting is that the passenger is notified a few minutes before we arrive at their location, then given another five minutes of wait time then you have to give them a call before you can even cancel so they’re given a total of like six minutes of our time that we are not getting paid for. I do have a few questions regarding the bonuses. when they are scheduled from 1 PM to 2 PM then again from 3 PM to 4 PM. Are we supposed to log off after 2 PM log back on at 3 o’clock and be at the designated spot in order to get that bonus from 2 to 3?.Diemo24Version: 1.17.5

✓ The app cheated me $30UPDATE: I was told to contact customer service from the app. The very reason I posted here was simply, because customerservice didn’t do anything to help! They simply told me that if I didn’t have screenshots, there was nothing they could do. In addition to what happened below, I was also cheated out of a $15 bonus zone that was given to me the banner came across the screen and said I earned a $15 bonus. Seconds later, it disappeared when a six dollar trip came through. I should have been paid $21 for that trip and was paid six dollars. They told me they could see where I received the $15 bonus but that I “drove out of the bonus zone and so therefore I lost it“. Everyone out there knows that you can drive all over town and not be in a bonus zone, and you will not lose the bonus. I suggested that they drive themselves to learn how the app works. Experience is obviously more valuable than instruction from the company. ************************************ Previous complaint: Last night my running total was $396 and some odd cents there was two pending amounts one for $30 +/- and one for $16 +/-. This morning I wake up and I have $366 in there. I worked too hard for my money for them to just continue to rip me off. make sure you take screenshots of everything! They’re going to ask for It when they teach you the money, and they want you to prove it.Debraparker63Version: 1.17.6

✓ Where’s my money!!!Wow, I don’t know how this app gets so many good reviews. I admit, at first I loved it. Especially the cash back! However. Last Thursday January 20th I deposited $150 in my account and still haven’t received it! I’ve received other deposits afterwards but that one transaction has disappeared. The app says they sent the money and my bank says they never received the money. Previously, I had an issue that took over 3 months to resolve where my card got hacked probably from the gas skimmers at the pump. Someone duplicated my card and had to file a police report document store managers where my card was used and it still to long to be reimbursed. The operator helping me explained that fraud is happening so much. I called and was able to speak to someone who escalated my issue to someone who did resolve it within five days. I got my money thank you. The lesson here is technology is great but sometimes there will be a glitch so don’t give up and keep communicating with the individuals that can help you..Safe driver69Version: 1.15.1

✓ Today is when I can’t official view my available balanceIt worked great since I first started using it up til today . All of a sudden I got hungup waiting for Lyft direct support first wait was 50 mins second one was 29 then it said they were unavailable too busy helping other drivers what not then hungup so the support just really isn’t their it’s frustrating as I want to see my available balance and am unable to . It’s been 9 hours . I contacted Lyft directly so not sure why but it happened this morning after I got a rider then all rides after him it posted the payment of their rides but the notification of the rides direct payment after completed stopped along w immediately updating after same goes for w use I even went to the atm it didn’t update yet it showed the withdraw so not sure what to do at the point but I think I’m going to go back to just using my xfer to my debit card for the 50c it was less headache mines the fees vs being able to go to the free atm to pull it n save some fee charges unless their atm didn’t work also note atm receipts don’t print balance nor does the screen when selected to do so.PhxsongbirdVersion: 1.16.1

✓ Missing fares - lied to by Payfare repsWhen I first called Payfare Sunday night to report a missing fare they promised it would be resolved in 24 hours. Well now it has been well over 48 hours since I first inquired about my missing fare. The rep I spoke with did say they could see that the payment failed and it would correct In 24 hours after investigating, which was now 48 hours ago. What more is there to investigate? This is unacceptable to keep a drivers $ during the holidays. I cannot believe you have not corrected this issue yet. Wow! Way to treat people! I will warn all my fellow drivers not to use your service. By the way all the customer service reps seems to be at a call center in Pakistan because I can barely make out what they are saying. Very hard to communicate with them. Beware fellow drivers, stay far away from Payfare. They will mess up and keep your $ eventually and good luck getting the missing payout in a timely fashion. Been waiting 3 days now for them to fix the issue and put my missing $ in the account..Josher25Version: 1.4.0

✓ BEWARE OF THE BANK TRANSFER IF YOU NEED MONEY IMMEDIATELYI have been using the lyft direct since September of 2019 they have made various improvements of a lot of important things, but they lack bank transfer speed and the ability to see the ach from the Customer service end like a traditional bank. My thing is why does it take 3-5 business days for ach to come in I know every institution handles wires differently but if I get paid Friday I should see the money in my account at least by Saturday morning, if I get paid weekly (every Friday) why do would I want my direct deposit to come in on Tuesday or Wednesday kind of defeats the purpose of direct deposit. Other than that I’d say the app is pretty sturdy all around besides the deposit info and the fact that when you get on the phone with customer service they most likely are not American(mind you it doesn’t matter what there nationally/ethnicity is) I’d just like someone who spoke proper English so it was easy for both parties to communicate.TCC150Version: 1.7.0

✓ ScamMore than once been debited twice poor customer service, instead of helping they argue with you, literally make u sound like a thief. I used to move all the money from the checking to the goal account and whenever I need to spend money, I will transfer the exact amount from the goal to the checking account and what used to get charged twice leading to my checking account to go negative and I had to wait 24 hours for it to clear it. And I need to spend money again in between and I do the mistake to transfer money in the checking account. That amount that was supposed to be cleared after 24 hours I will not happen so it’s either having your money stuck in the account for 24 hours, even though you need to spend it or the checking account is negative. You will transfer money from the account to the checking and that negativity will never be cleared and whenever I tried to dispute it the agents make it sound like I’m trying to steal their money. I lost around $100. The cash back is cool, but stay away from this card unless you willing to leave all your money in the checking and wait 24 hours for the second charge to be cleared..Bodio bodioVersion: 1.17.6

✓ Poor customer service and issues with rewardsIn November my rewards dropped on me. I contacted the email support and got an auto reply saying someone would be in touch within 24 hours. A week later I emailed again and the reply was they where closing that request because I had already reported it but still no contact from support. Then in December I get an email that says they corrected the issue and my rewards would be added in early Jan 2020. Now I get my rewards and click redeem so that the cash will be in my account and it does nothing. Contact support and they tell me delete and reinstall app. Did that and still nothing, they ask for a screen shot or my rewards and they will have a higher support call me right back. Well here I am 4 days later and cannot access my money from my rewards. No phone number to contact them at and no one answers emails. Very poor customer support, lyft needs to partner with another bank if this company cannot provide the service..MFG82Version: 1.4.1

✓ An ok appIn response to developer comments: After working with customer service and deleting and reinstalling the app the setting now works. It’s unbelievable customer service has not received other complaints as every other review in here mentions it. And to their credit customer service did reach out promptly but it took four emails for them to understand this issue. Thanks where it is due for them trying to help at least. Updated rating. FIXED: Support option in the app leads to Lyft support which either never responds to my questions/issues or takes many days to do so. They still have not responded to the issue above and it’s been over a week. ————————— FIXED: App never remembers login email so you have to type it in every time. Customer support is nonexistent and just links to Lyft’s customer support. Avoid..AntonX2Version: 1.3.0

✓ You should NEVER EVER prohibit the user from doing something the user can normally doThis app is nice and it does the job! But to set up your login credentials like your email and password was a terrible experience. You can’t store your login credentials and if you activate face recognition feature on the iOS smartphones well there you will truly be in trouble. I attempted to set up my login credentials and it took 7 weeks to get it right. I called the customer service/ support line via the app and I got hung up and/or terminated the call more times than I care to mention here. Terrible uncooperative agents. Not all but the ones I dealt with hung up on me when I asked for just a few more seconds to be able to type my password in while talking on the speaker phone to gain access to my account. She hung up on me. Then I waited and called again and I up front asked the agent will you hang up on me and he said oh no! I want to resolve your issue. Then 2 minutes later bye and he hung up. OK, if they had a fire at their office I can understand, but how many fires or any other disaster can you have in one location in 7 weeks? I worked slowly and surly had to change many things on my own and now I think I have access to my account. In a week or two I will test to see if I still have access like I set it up. I’ll update this if I can but for now work on your own slow and steady to keep your access to your account..SeemumVersion: 1.17.6

✓ Not for everyoneI use this app strictly as an adjunct to my regular checking account at Chase Bank, primarily to avoid the transaction fees a that are levied by Lyft (which apparently feels I should pay for the privilege of accessing my own money). For that purpose, it functions well enough. Interestingly, although the debit card I was issued from Stride quite clearly identifies itself as a “bank”, it’s own representatives deny that is, characterizing it as a mere “financial institution”, which is unable to transfer funds in a timely manner, leaving the user to wonder where in the internet ether their money ended up in the process of the 24-96 hours it took for the transaction to be credited-in sharp contrast to the immediate and simultaneous debiting process this “financial institution” employs when using them for purchasing. So in conclusion, my recommendation to potential users would be to keep your expectations low when using Stride “Bank”, as they seem to behave like a bank only when it suits them..SwmftVersion: 1.16.6

✓ Good but could improveI’d like to see an option to withdraw the money to my bank account instantly even if I’m charged a fee as Uber ProCard does. They don’t charge if you send to your bank account and it could take some time to see the money reflected on your bank account but if I want the money right away on my bank, I can choose to pay a fee depending on the amount I’m withdrawing at the moment and the money reflects in my bank account immediately. It’s just inconvenient having to wait several days to receive the money from Lyft on my bank account, I might as well not have a Lyft direct account and just have Lyft deposit my bank account directly and it’ll take the same time, I thought the purpose of them Lyft Direct account was for you to have the money faster but that only happens if I make payments with my debit card or if I withdraw it from an ATM but it’s inconvenient having to go to an ATM to take the money and then deposit it on my bank account to have it sooner..Moniquita1812Version: 1.16.8

✓ 🗣Worst Card EvvvvveeeeerrrrrrrIt funny how the company stride bank can take your money for a payment but when it time to get your money these people already refunded me my money the same night & it still showing it’s pending. You call to speak to a supervisor no one is available or one will call you back & I don’t like to answer weird number. I have bills to pay & I just want my money back. Why do I have to wait 30 days is what one of the agent said... I have a receipt the paper said zero balance. Spoke with the manger of the place I made a transaction with said my money was given back as a refund same night it just depends on your bank to release those funds. Imma find how to report & shut you guys down. To many people complain about this card when it comes to transaction & refund. Stick with my real bank Chase to make transactions because when things go left I’m getting a provisional credit until prove otherwise. Customer service stuck you can’t get a person to speak English it just crazy. I like I can get paid quicker & faster but transaction wise not so much..M'pressCVersion: 1.9.0

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