- 94.7LEGITIMACY SCORE
- 95.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
SALLY BEAUTY App Complaints & User Negative Comments 2024
SALLY BEAUTY app received 76 complaints, negative comments and reviews by users. Have you ever had a bad experience using SALLY BEAUTY? Can you share your negative thoughts about sally beauty?
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SALLY BEAUTY for Negative User Reviews
✓ TroubleshootingI haven’t ordered for a long time so they had my old credit card and old address and everything so I call the 800 number for someone to help me they couldn’t help me I tried to put my credit card and the way they have the year expiration date on the card I was trying to put the expiration date by the way they have it on the app it’s like weird I never saw that before I mean sometimes you do you know they try to make things easy but it’s not easy and then I had to do it about three times to get it right Thanks.Version: 5.5.0
✓ Colourview doesn’t workOnly works the first time. Please fix.Version: 2.3.0
✓ Hair colour changerIt won’t let me change the colour of my hair to “try on” the colour before I buy, That’s the whole reason I downloaded this app. It’ll take me to camera but won’t change the colour, I try taking the picture and then going into my gallery just to see if it changed afterwards but nope. Please fix that..Version: 4.2.0
✓ Why?So I was on the Canadian site and on the cover carousel it said to get the app. I went to the AppStore and it was there so I got it. It’s for the States accounts and products only despite being shown to me on the Canadian website and existing on the Canadian App Store. What’s the point of that?.Version: 4.2.0
✓ OrderingWas unable to get password reset!!! Tried to have Sally’s send me through email and NOTHING!! Have tried multiple times over the last couple of weeks also had husband try, no luck!!! I just ended making new account!! This means lost points! Also put color in my cart and when I went to check out not there! 8 items missing! Sad, very sad, this should not be what shopping online should be!!! Please address. Thank you.Version: 5.9.0
✓ Poor customer servicePlaced an order on April 21, still hadn’t shipped or been processed as of April 27. Attempted to call to cancel order could not get through. Sent a message requesting to cancel the order on April 27. After I sent the message to cancel suddenly part of the order got processed on April 23 and another part of the order looks to have been processed as of April 26. Sent a message again requesting to cancel the rest of the order and still have not received any communication back from the company. I have never received an email stating that anything has shipped or with a tracking number. Will not buy online from this company again..Version: 2.3.0
✓ Frustrating, wasted too much of my time!I log in just to get a blank screen. When I do get the products to come up and add something to my cart, the whole cart deletes if I search for more products. So I start over, have to search through products again to add to cart, and again deletes everything. I finally gave up with this app after 20 minutes of trying and pulled up the site on my laptop. There was a sale 4/$20, I assumed it would be any 4 products included in that sale. No it was for four of the same product, who needs 4 bottles of the same product unless you’re a hairdresser. After reading these reviews I really regret ordering online, as it seems many people are not getting their orders. I can’t even get logged in to find my order..Version: 3.4.0
✓ Really bad communication and no help from CSI submitted an order on May 6, 2020, there were 36 item and I only received 3 items. After a week I decide to call CS to find out we’re the rest of my order was. After an hour of wait for somebody to answer, I was told the rest of the order was cancelled because the items were out of stock. At no point did I receive a notice of the rest o f my order being cancel. I went back to there website and added the items back on to my cart and they all showed availability for more then one. I believe somebody at the warehouse is not doing there job and is just cancelling orders. I called back to tell them the items show there still available and the CS said yeah we re stock weekly and at the time you order they were out of stock. I order exactly a week from today. CS was no help at all, she didn’t even offer to help me resubmit the order for the items I didnt received. Very poor customer service..Version: 2.4.0
✓ Useless trashExperiencing all the same issues as all 1 star raters. This app is useless for Canadians, everything is in US. Got it solely for colorview feature but it works once when you install and stops working after that. You need to reinstall it for it to work again. Super glitchy and takes forever to load things. Overall, really frustrating and their site isn’t any better unfortunately..Version: 2.4.0
✓ Wouldn’t let me payI’ve been trying to order using this app for days! No matter what card I used, and they all were well funded, it wouldn’t process the order & kicked me out. Did the same thing on your website. THEN, I tried going straight to the source. I called my Sally store to place the order over the phone. GUESS WHAT? The stores and the app are not connected! I wasn’t able to pay over the phone because that meant the person with whom I was speaking would have to gather the items, leave the store & deliver them to me herself. And I’d lose my online discounts. Sally Beauty stores have never been more than industrial, basic, spaces with minimal staffing. It’s also obvious the stores are severely under-funded. If you can’t take care of your stores & staff, how stupid of me to expect you can handle e-commerce, much less communication..Version: 5.9.0
✓ Horrible1. They bill you separately for each item that you purchase. So if you check your bank account you will see 15 different transactions. 2. When you go to see your past purchases it doesn’t show you what you actually paid for the item because it doesn’t take into account how much you saved with your coupons. So when you want to cross check each item that was billed to your bank and what Sallys has— you will not know what you paid for what. 3. I had to keep emailing them to tell them that they were not adding the points to my account even though I was purchasing a lot online due to the Pandemic. 4. Prices online are Much higher than at the Sally I used to go to in person. 5. I bought a box of gloves. Was billed. Waited a week. Then I got a refund. Then it showed that the order was CANCELLED. I did not cancel it. If the item ran out why did they let me buy it. Or why not just tell me in an email “sorry, the item ran out”. Instead of a random CANCELLED. 6. It’s been three weeks since my purchase and I had two UPS tracking numbers. I received the package today and there are three boxes of gloves missing. Why??? Why does it say items were shipped? And DELIVERED? I am missing items!!!.Version: 2.4.0
✓ Not CanadianWhy does the Canadian website tell you to download the app if you can’t even use it to shop in Canada? Sally is my favourite store for hair dye and you’d think because of the pandemic they would make online shopping easier. Guess not..Version: 3.5.0
✓ Unfortunately unreliable.The last few years I have noticed a massive problem with ordering for same day delivery. I would have thought that this would have been taken care of but I guess they don’t know how many times they have lost hundreds of dollars in just one order weekly. It literally takes about 2 hours for items to load into the cart and once you get to the checkout it’s almost impossible to get it in before the cut off time for delivery. This is supposed to be a convenience for the customers and especially for the pro customers that don’t have days to wait for product to be shipped and yet it’s more of a hassle. Unfortunately this has happened every time and this pro customer has lost the business of a 20 year customer..Version: 5.13.0
✓ Not worth itThe only thing this app is good for is pulling up coupons. It stopped letting me add things to cart, some of my coupons stopped working, it doesn’t show everything that Sally’s sells, and recently I tried ordering from the app where I used two coupons that covered my purchase and I’m elite so I got free shipping. After putting in my order it charged me for shipping despite being elite, I had to cancel and call to get my coupons back. This whole app is a joke you have better luck going to the store hoping all your products are there 🙄 You should also work on showing whether or not a product is in stock at the stores online and in the app..Version: 2.0.1
✓ Not greatI like the layout of the app and it is easy to use (plus much faster than the painfully slow website), but when you to actually checkout, it doesn’t work! I’ve tried everything and the place order button remains grayed out. So frustrating! Plus everything is in US dollars, which isn’t great. So I guess I’m going back to the painfully slow website to try and place an order..Version: 5.5.0
✓ BEWARE!!! Scam Charges!!Anytime I tried to place an order through Sally’s it kept saying “could not process payment” even though every piece of information was correct and thoroughly checked as I had to re-place the order multiple times (never ONE worked). Yet for each time I tried and it says it didn’t accept my order it still charged my card each time draining my entire account as it was a large order amount. Now I have 0 funds until my bank can dispute it (in 3-5 BUSINESS DAYS!) and 0 items were actually ordered…No app or website (as that was also the same issue) of a company should be that difficult to place a simple order. After a LONG work week to finally place a self care order I literally feel ROBBED..Version: 5.13.0
✓ Search sucksDo a search and it goes to a white screen and you can do nothing! Locks up the app. Plus can’t locate my store in Brockville, Ontario..Version: 4.1.0
✓ NO CANADA STORESTheres literally no point in downloading if you live in canada, all it does is take you to the web browser for the canadian store because the entire app is USA only.Version: 4.3.0
✓ Great Selections but…Let me start with I LOVE Sally Beauty! I love their great selection of products and I really LOVE the 2 hour delivery option. My ONLY complaint is their site. It doesn’t matter if I am on the app or go through the website, it is HORRIBLY slow. It takes forever to add anything to your cart and even longer to remove something. And, trying to check out is a nightmare. Finally after the 3rd try, success!!! Sally please try to do something about your site. I will be a continuing customer, just not so much of a happy customer..Version: 5.9.0
✓ Love Sally, Meh AppI think Sally is great, but the app, not so much. There’s a LOT of lag (for the record, I have a brand new iPhone and the latest OS, not even a quarter-filled memory, consistent LTE and WiFi signal, so it’s not my phone). Adding items to the cart takes forever. It’s easy to end up with twenty of something because you can’t tell if it’s taken your tap or not. It’s hard to see some item photos; mostly because they are too small. Trying to move things from your cart to the Save For Later list doesn’t work. Please, PLEASE do some usability testing on this app. I want to like it; it is probably going to frustrate casual users too much to use..Version: 3.3.0
✓ DisappointedI ordered stuff from your website, half my order came and your website stated that it was ordered! There is no tracking # to see where it is at and the developer that I ordered leaked in the bag and there’s black tape on it! I’ve emailed you twice from the website and I emailed you from my own email! Never again will I ever order stuff through you that a month later still hasn’t arrived! If this is how you run your company then you lost me as a customer and I will be telling other people! So very disappointed..Version: 2.4.0
✓ DumbEvery time you want to use the colour view feature you have to delete and re download the app. Not only that but they’re so far behind. You have to go onto the website if you want to shop Canada whereas other apps just have a country selection to switch back and forth from..Version: 4.2.0
✓ CanadaYou need to expand your app to Canadians. Until then I will still order online. I deleted the app as it is useless to me as is.Version: 5.3.0
✓ Horrible AppSpent forever trying to place an order on the IMPOSSIBLE app. Finally placed it for the “awesome” advertised free 2hr deliver. After wasting all that time I never got my order and didn’t realize it had been cancelled until hours later. Had to go in and completely reorder everything. I’ve now spent probably 4 hrs trying to place an order that should have been convenient from home…store is down the street. Should’ve just gone. Teaches me to try to stay home on my one day off I guess 🙄😑.Version: 5.10.0
✓ App is not working wellThe app doesn't let you purchase anything. And if you try to remove the items from the cart it gives you a hard time. I had to uninstall the app for a while and when i tried to log in the app kept saying my password was incorrect (which it wasn't), so i clicked forgot password and when i write my email to get a link for a new password it just keeps loading. This app has been giving trouble with everything. Please fix it because i would like to be able to use it..Version: 5.4.0
✓ All items on website not on app!!!Downloaded the app to use instead of the website that I normally order on. My first time looking for a few makeup items that I use, I could not find what I normally buy. I referred back to the website to make sure it the items were available, and back to the app to confirm the absence of said product. Typing in word for word the item and did not show in results. How hard is it to have your website and app mirror the products and inventory. Pretty annoyed that you folks want people to use the app, but have a website that works better and has a full inventory, that makes your app worthless..Version: 2.2.0
✓ Has owed me a refund for over 2.5 yearsI bought hair products at the start of covid and was excited to have something to do while in lockdown. But, my order never arrived. I have tried emailing and calling and everything under the sun to get my money back, but they never reply. Do not recommend this company!!!!!.Version: 5.6.0
✓ MehCouldn’t put my birthdate because the days only went up to ten.Version: 3.4.0
✓ Wrong Shipping Address No Matter What Avenue I TakeI have tried to update my correct shipping address online when I place my order, personally at the store, today through a phone call to customer service when my order was not delivered to the correct address and I thought FINALLY it had been resolved. But no. I just went online to replace my order and physically went into my shipping address, saw that it still was incorrect, made the correction, placed my order, only to see in the order confirmation that Sally’s STILL had my incorrect information for my delivery address. What does one have to do with this company to update their address and get their delivery??? If anyone knows, please let me know so I can correct it..Version: 5.5.0
✓ Canadian StoresPlease add Canadian stores to the app.Version: 5.10.0
✓ Glitchy siteI love shopping at Sally’s. I always have a great experience in store, but the online is always so hard. Sometimes it takes me an hour to check out because of the site. It crashes, or doesn’t register information so it has to be put in again, or the payment processing will just keep spinning. At first I thought it was my Wi-Fi but everything else works fine. It’s every single time I use this site. Not to mention that every other order comes in wrong. I ordered red dye last month and got some blonde boxes. Yes, easy to exchange in store, and friendly, but defeats the purpose of ordering online for the days that lack of mobility keeps me at home..Version: 5.10.0
✓ Not available in Canada?!!Such a disappointment.Version: 4.1.0
✓ Glitchy appLove sally beauty, nothing against the company. The app however could be better. It’s basically unusable, every time I click on a product (literally any product, tools, color, etc.) I get a white blank screen and have to restart the app after waiting a few minutes in case it decides to work. But unfortunately it happens every time so I cannot view any items or add to my cart. Just stick with the website, it’ll save you time and the headache of constantly restarting the app until you realize it just won’t work. But again, nothing against the company at all, it’s just the app that needs some work!.Version: 4.1.1
✓ Not for Canada!I am not sure why this was released for Canada. All the perks in the app are US only and do not show any Canadian data. The free shipping on the splash page does not apply. There is no option to see actual shipping costs until checkout. Oh, the prices are all USD with no option to change to CAD or warning it’s USD. When I contacted Sally, they wrote that “we are a US company and all info is US only”, well why bother releasing a Canadian app?.Version: 1.0.1
✓ It’s American. Useless for Canadians.Don’t bother if you live in Canada..Version: 5.3.0
✓ Employee mistake - I have a membershipI was just in my local store and she said she couldn’t find my membership. I looked in my emails and I have many because I’m signed up not sure what’s going on she said it doesn’t exist. So my email should be in the system go figure because of the Pandemic I didn’t want to make a big deal..Version: 3.0.0
✓ ColourVeiwI wish the colourveiw worked pretty good app but wish the colour view showed you the colour.Version: 2.0.1
✓ No Canadian store accessI’m frankly shocked that it will only show you stores in the USA no matter what you do. This needs to be updated to include Canadian stores if this is available in the Canadian App Store. What a waste..Version: 5.8.0
✓ Another F u to CanadiansWould give 0 if I could you cant use the app if your Canadian, just stick to the site, I was pretty excited to see there was an app too, Would be nice to be able to use it. Also 75$ order for shipping? You realize most people are buying hair dye right?.Version: 2.4.0
✓ App issuesI love Sally’s, I appreciate that there’s shipping and delivery options. My only complaint is that the app lags and glitches so much. I just had to make 5 attempts for an order because the app kept glitching when I went to place an order it would go back to my cart without placing the order. I almost gave up on my order, but tried one last time and it finally went through. I’m sure I’m not the only person frustrated with this and could result in Sally’s losing quite a few sales. Please fix the app glitches..Version: 5.8.0
✓ Very wonky and glitchy appI love Sally Beauty. I’m normally in in-store shopper, but with the current crisis, I’ve taken to online shopping. That being said, this is more of a time than any to make sure that your app is working properly. This app is so frustratingly glitchy that on multiple occasions I’ve just given up on my purchases. The amount of times I end up having to close and reopen the app is crazy. Deleting things out of your cart is a hassle, browsing products is difficult unless you search through their categories, reviews glitch so often so you end up reading reviews for one product that you previously looked at when you’re looking at a completely different product. Overall I’m super disappointed with the app. I expect a lot more from an amazing company like this..Version: 3.0.0
✓ Why offer the app in Canada if it’s useless here???Why would I have an app that asks me if I’m shopping from Canada, only for it to take me to the website? Pointless. Terrible idea..Version: 4.1.1
✓ Not for CanadiansWow people have been complaining for several years and still haven’t updated the app to accommodate the Canadians who support this business. 🙄.Version: 4.3.0
✓ It makes me wonderThe girl is right it is all US and does not apply to Canada so why bother having a Canadian app no idea. What I wonder is if they have any idea how much money they make from Canadians ? If they took the time to figure the books they might be a little more accommodating after all was there just not a rash of American store closures across Canada and the US. Like Payless shoes, The Gap, Target lasted a day . So my thing is be kind to all your customers no matter where they live because you never know which one will put you under. I do love the store though and getting deals here in Canada and the best run one I have found is in Fort St John BC Canada..Version: 1.2.1
✓ Gotta be fake 5 star reviewsThis is the most glitchiest app I’ve ever downloaded from the App Store, which is saying a lot considering I have been an iPhone user since their first phone. Lol Good lord this thing is bad. Screen freezes randomly. You add things to your cart, go to another screen and continue shopping… cart mysteriously empties. Who has time to research item, ingredients, read reviews, select a product and then it vanishes in the cart. I was adding several items and can’t even remember all the stuff I added. Then I get to the part where I’m like ok maybe I need to create an account and can’t accumulate a cart without it. Nope. The create an account screen comes up and then vanishes. Closed the app several times and it does the same thing. Sally’s isn’t ready for online/mobile yet. Stick to brick and mortar and die off like all the other retailers who couldn’t cut it with online. Hope Wall Street shorts the stock into an oblivion. 🗑️.Version: 5.8.0
✓ Stay away! They stole my money….I placed an online order & the store is closed during normal business hours with a sign not saying a return date even. I’m highly by the entire experience being so unprofessional here. I called the 800 # listed for customer service and they weren’t able to assist me, because for some strange reason they had to contact the same closed store supposedly before a refund could be issued. He supposedly couldn’t find any supervisors for me to speak with either. So instead of trying to make up for wasting my time & gas money like a normal business; they refused to even give me a refund! So, I’ve filled a report with BBB to fight them stealing money for items that I couldn’t have possibly even received!.Version: 5.4.0
✓ Works for USA shoppersHow about Canadian shoppers?!!! This app is useless for North Americans ☹️ don’t waste your time !.Version: 4.0.0
✓ Canada version requiredWe need a Canadian version please, we have stores so why can’t we order in Canada and pay Canadian dollars..Version: 5.3.0
✓ Worst app everI purchase online often and this app is simply horrid. I had to resend password resets 4 times as it never arrived in Junk, Spam, or routine box. When I selected my items I decided to reduce quantity in one to purchase more in another. The plus sign was not updating. In fact it was flickering from 8 to 22 bottles. I removed the app twice then reloaded. I made it to the checkout after 40 minutes. Now I was annoyed and going to tough through this dreadful app to get the shampoo. At the checkout I again had to reset my password then for payment it said to save shipping address. Okay. My shipping address was listed but it required it twice. I named it “home” bc that too is required. Nope. So named it My Home. Next level in this game. Payment. Select type. It only allowed Apply Pay Gift Cards or Pay Pal. I had to delete my shipping then re enter. Now back to payment. I made it. Uploaded digits. Paid. Guys this is the WORST app. Ask Ann Taylor how to build a platform they know what they are doing. I should have gone to the store but one hour in I was fully invested in my four bottles of shampoo. Please take this feedback and rebuild modeling off other sites. I would love to use this app but frankly not going to again. Thank you..Version: 5.3.0
✓ Pointless in CanadaI second the reviews for Canada - what’s the point. I open the app only to get redirected to a website to shop in Canada?!.Version: 2.3.0
✓ Checkout interface is terrible!I beg you. Please user test the check out process on this app. It is incredibly hard to click the right buttons and not stop your process. Giant black clickable buttons—that add a new address, or remove your CC number. But you have to click the tiny gray “back” chevron to go forward. Every time I go to check out I’m thinking, “okay, this is going to be horrible.” And then it’s even worse than I remember! I nearly give up every time. I can’t imagine how many sales they lose..Version: 5.8.0
✓ Most useless siteEvery time I use this site to purchase anything it will not accept my card for payment. There’s normally a decent gap between ordering online because I usually just go into the store. But when I shop online and go to pay it takes me like 15 minutes to check out because of the hassle of it may taking my card. I always have to go through Apple Pay WHICH USES THE SAME CARD. God forbid my card expires and I have to update everything at the same time. Plus when I applied for a credit card it said I could A. Use my card immediately and B. Had a coupon for $20 off my purchase. When I went to check out I saw the -$20 at first but then when I went to pay it disappeared and went back to the regular price and I had not access to my new cc info to use it, and conveniently the site was down at the time..Version: 5.8.0
✓ CurrencyCanadian app but US prices. why is there an app if we can’t see canadian prices.Version: 2.3.0
✓ Doesn’t support Canadian storesDon’t download if you’re from Canada!.Version: 5.8.0
✓ Done with Sally’s onlineHow many times am I going to have to get excited about my items that are shipped to only find out much later ...all out of stock!! You will not be charged!! However on my orders page low and behold all shipped... all items displayed... shipped to me it says with shipping tracking right there.....nowhere does it say items are no longer in shipment. As a matter of fact there’s a hyperlink to buy it again.....have to search around when items don’t get delivered to realize there are no longer available. I called about another order and have yet to receive a missing item ... and for some reason one box was returned supposedly for bad address or something when it’s the correct address everywhere...now I have to call again. Frustrating and you need to workout the kinks.. I don’t think I’ve been charged in the end for the unavailable items but I will be researching because nothing makes sense and it makes me uneasy now..Version: 3.5.0
✓ Doesn't fitThis app doesn't fit on my phone screen. The layout is too large. It's pretty useless overall for that reason..Version: 1.0.1
✓ Sally Beauty.caI thought I had the Sally app for Canada.. what a waste of time thanks for nothing!!.Version: 5.4.0
✓ So slow and multiple cancellationsI tried to place 3 orders yesterday and each was cancelled. The customer service rep said it was an issue with me, but it was 3 cards used and I know it was not on my end. He finally said it is a system error and to keep trying. I tried the next day and I was double charged this time. Items are so slow to add to bag every time I use the app. It also says available on items to fine d out upon checkout, they are not and I have to start over. Hopefully the issues get iced. Makes me not want to order when I spend 24 hours trying to get a few things..Version: 5.7.0
✓ DisappointedI received a coupon in my email, went to Sally’s to make a purchase and was told the coupon had to be in my account in order to use. I verified that the email I received the coupon matches my account info. They told me I had two profiles neither had the coupon. They proceed to tell me they can’t scan the coupon even though there is a scan bar on the email. Then I go home very frustrated and download the app and there is a coupon. Please pull it together, why send emails with coupons if they can’t be used. Tell us to only use the app. This would have saved me some embarrassment. There is no place to report issue in the app. Which could have saved you this embarrassing review..Version: 2.0.1
✓ Colour view App doesn’t workI enjoy the app, despite the Colourview App doing absolutely nothing. It worked in the very beginning when the app came out, but no matter what I try, it does not “apply” the colours to view or try on—just adds the product to the basket..Version: 2.0.1
✓ Don’t order sallys. Just go to the storeI placed an order over a week ago and nothing’s even been ship despite it saying they ship the next day. No confirmation, no tracking nothing. I should have received my order by now. There is no way to cancel and order once sent either. There’s a way to click on refunds but when I click on it it says I can’t bc my items haven’t been delivered yet. What a waste of time. I’ve emailed customer care 3xs and haven’t heard back yet either. Never purchasing online ever again. Just go to their store and get your items IF you absolutely have to. Going to be looking for a new beauty supply store now..Version: 2.0.1
✓ Horrendous app preventing salesThe app has all the bugs you see listed in recent reviews but I couldn’t even get my billing address listed for a pickup order. I got past all the glitches and somehow managed to put everything except the billing address. I wasted an hour of my time trying to purchase a sals on lashes i was sooo excited for from my heart and was absolutely brought down by this experience. I love sallys, and i love your guys’ affordability but im never going to use your app again, im sorry. I might go into the store but it’ll take me a bit to feel motivated. Pls just from the ground up MAKE A NEW APP :’(.Version: 5.7.0
✓ Slow or doesn’t workThis app rarely works correctly, and when it is working properly it’s sluggish and buggy. When i click on any categories to view products it says “Sorry, something went wrong try another category.” but, for anything I click. It’s been like this for a week, I figured there has to have been an update by now to fix it but no. But even before this the app has always bugged out like not updating the My Store, or randomly not adding things to cart/erroring out. It leaves products out if you change your view from price.Version: 5.5.0
✓ Not ordering from the app ever again!!!Our local store was "temporarily closed" and i really needed to redo my hair. they told us to go on the app so i thought i would try it. i ordered all the stuff i needed. BUT it's not clear when it will get here and how to track. it gave me 3 different shipping tracking numbers and i'm so confused. i hate it. it's not clear and it says it won't be here for another WEEK. it's already been a week. so i'm very disappointed. i don't understand why it's taking so long! it said 2-3 business days but i guess that's 2-3weeks instead!! i'm very upset with this purchase. UPDATE: i received one thing from my order and i have to wait 2 more days to get the rest?? i ordered all together ! the store has opened and i can't believe i just waisted money and time..Version: 3.0.0
✓ Make a Canadian version pleaseThis app says theSallys located in Northbay Ontario Canada doesn’t exist on the app. Also the price difference is also a realization and was alarming for me when I did go to the store because the prices were much higher than online please fix this problem thank you very much because I love the store.Version: 3.5.0
✓ Canada??Why is there no Canadian version of this app? This is useless to me. Prices and many items that are available on this particular app do not apply to Canadians. A bit out of touch with your customers, if you ask me. Do better..Version: 5.2.0
✓ Sally’s ReviewI love going to Sally’s, the downfall is that I can never leave without spending a ton of money! Most of the items you can find a lot cheaper elsewhere! Unfortunately the other stores don’t carry some of the products I use religiously.. Customer service at the Sally’s in Pompton Plains could use some training in kindness, especially the older woman (possibly the owner or manager) that works the register at times. She definitely needs an attitude adjustment!! As for the other employees, they could use some product knowledge training.. Every time I go there with a hair issue no one has a clue how to help me! And god forbid you need to return something, it’s like you have to bend over backwards to get your money back! Oh and make darn sure you have the exact credit card you used to make your purchase or you can forget about getting refunded in any way, shape or form!!.Version: 5.0.0
✓ Kind of useless!!!This app seems like you hate your Canadian customers. First of all, no warning that all prices are in US dollars. Secondly, the free shipping for Elite customers which you advertise on the home page is NOT HONOURED!! Still charges shipping to Canada at $13.95 US!! Why would I want to use this app if I can drive to the store in my town for just a couple of bucks gas money?! Thirdly, taxes are WAY out of whack. Our taxes in BC, Canada are 12% total (GST & PST). This app charges me more than DOUBLE the taxes. Is it charging both US & CDN taxes?! Ripoff!! Oh, also, Colourview only worked the first day I downloaded the app, then never worked again. Pull up your boots, make a Canada friendly app. If you can’t support us, I won’t support YOU..Version: 2.1.1
✓ Just use the websiteThis app is aggravating. While I appreciate the ability to “try on” the hair tints before purchase, the app itself functions poorly. For example, when hair tints, should you choose to pick a specific item to view, there is no way of continuing to shop the hair tints. When you press the back button, you are sent to the home page. This makes comparing products VERY FRUSTRATING. Also, the cart doesn’t update well. The feature to remove an item from the cart was not working. It did work when I subtracted the quantity but would not let me just delete item. Also, I would continue to shop and come back to see the item back in my cart. Finally, I closed the screen for a moment to look at a text message. When I went back to the app, my cart was empty..Version: 2.4.0
✓ Not Sally’s CanadaNot sure why this app is available in the Canadian App Store when it’s only US. I almost freaked out when I logged in and it said I had no points and no history only to realize it’s the US store and not the Canadian one..Version: 4.1.1
✓ Used to be the best now it’s infuriating to useIt won’t let me check out, no hint as to why just has the button darkened. Wont let me order a specific item though I called the stores in my area and they all have the “out of stock” item. Wont let me simply ship my order to my house. I vote you change the app back to the way it was when you didn’t have to select a store and if you’re gonna do the ship, pick out, or two hour delivery let the person pick those options FIRST before forcing them to choose a store. I’m ready to throw my phone I just want my freaking hair care products I’ve used this app for years with no issue what’s y’all damage now? :/.Version: 5.7.0
✓ *Worst app ever. This app needs to be improved for Canadian shoppers!!! Too many glitches... Save yourselves from the headache and stay away..Version: 2.3.0
✓ Checkout won’t workI love Sally’s, but I have had a few mishaps with them! Can’t check out!!!!!! What’s the problem here? Can someone tell me please!!!!!!!!.Version: 5.6.0
✓ Overall I love the app butCould use more eyelash and eyebrow options.Version: 2.3.0
✓ Meh.Structured and organized well but I like the ColorView ability and it never works on an iPhone 11. I’ve given the app Camera permission and it works as soon as you install the app, then never works again. Requires a reinstall to work. 👎🏻.Version: 2.3.0
✓ Worst customer service ever!Worst customer service ever! The company refused to make order for their gift cards and my money are wasted for nothing!!.Version: 3.4.0
🙂 SALLY BEAUTY Positive Reviews
SALLY BEAUTY works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SALLY BEAUTY.
⛔ SALLY BEAUTY Problems
