Official RVA Bike Share Negative Reviews

Official RVA Bike Share App Complaints & User Negative Comments 2024

Official RVA Bike Share app received 12 complaints, negative comments and reviews by users. Have you ever had a bad experience using Official RVA Bike Share? Can you share your negative thoughts about official rva bike share?

Official RVA Bike Share for Negative User Reviews

✓ Sign-up didn’t workSame as other reviews. Spent the time entering my information in and it crashed immediately after..YthgrhcsyhuuhdffffVersion: 1.9

✓ FAKE CHARGEThey charged me $12 randomly after month I had bought $6 for the day!, I had deleted the app and they still charged me?, not even a good ap, very confusing.Jude townVersion: 4.9

✓ Dysfunctional user experienceThis app is pretty much broken and needs to be fixed. Most things take a while once you click on them. Besides the app barely working, once you get it to work, the actual bikes don’t have an electric accelerate function — causing you have to strike the pedals in a very specific way to get it to work. The weight of the bike makes it a pain to ride it without electric aid..GREASY UNIX USERVersion: 4.18

✓ App doesn’t workThis app does not allow you to sign up for the service. Useless!.Deuce42xVersion: 1.8

✓ They will steal your moneyBought a ‘day pass’ for 6 dollars. As soon as I docked the bike they charged me an extra 15!! Apparently I was supposed to dock my bike at a station every 45 minutes… first of all why would I buy a day pass if I have to dock the bike every hour? Theres literally no point and this is a scam. I don't like that they can just charge me extra money for no reason..RvastudVersion: 4.18

✓ App doesn’t even workIt would be nice if the signing up part actually submitted and didn’t just keep refreshing.Noahx3Version: 1.8

✓ Awful App, Abhorrent Service, and Anti-ConsumerIf I could rate this app zero stars, I would not hesitate to do so. This app is virtually the equivalent of throwing a wad of cash down a storm drain. After trudging through a confusing user interface that didn’t even recognize my card initially, I finally figured out how to pay for a ride. I had to use the code on the bike itself since the qr option wasn’t working. After riding for about a minute and a half, I immediately turned around and brought it back, as the bike itself felt cheap and rickety, like a mechanical bull in a bar. Upon docking it, I quickly noticed that there was no way to end the ride, and the app didn’t disclose to me any indication that I was using the bike. The bike itself kept counting and I assumed it was some sort of renewal system if I wanted to continue riding after 45 minutes. After my “ride” ended, I continuously kept checking my payment history tab yet there was no sign of me paying anything. It wasn’t until 2 days later that my bank account showed not one but TWO pending payments on my account. I was charged 25 dollars for a bike I rode for 90 seconds AND RETURNED to the dock, and then I was charged 47 dollars the following day because someone apparently rode the bike to a warehouse. After checking the app again both payments were there and my completely blank account now shows that I have rode for 96 hours and burned 2700 calories in the course of a day. This all ensued due to the fact that there is no option to END THE RIDE. A 90 second ride of mediocrity has now resulted in me having to call the app and my bank to fix a sudden loss of nearly 70 dollars. Uncomfortable bikes, horrible user interface, and a broken excuse of an app that should be taken down..CeeEmGee03Version: 4.18

✓ Can’t registerI can’t even get started. The app keeps rejecting my credit card with an invalid address message, and there is no support or contact info..Grover019Version: 1.18

✓ Unable to sign upCredit card process says my address is incorrect for all credit cards I try. Just like other people have said, it’s broken..Scoreboard415Version: 4.11

✓ Works great- sometimes!I’m so happy Richmond has a bike-share program! It’s a super affordable and fun option for getting around. The main problem is that about 20-25% of time time the e-bikes are either not charged or not working, and then if there are no other working bikes around, you’re left to ride an extremely heavy bike without gears. Overall, I’m happy with RVA bikes and use it often..Emmarks11Version: 4.14

✓ Terrible app and websiteThe bikes are actually a lot of fun but the app and website make them nearly impossible to use! Would love to ride more but just not worth the frustration of using the app! Hopefully they fix their issues soon so we can ride again.Dhdhsjwja in behuwVersion: 1.18

✓ Absolutely scumsBike super fun, except some of the bikes had a flat tire or the power function didn’t work. But worst of all I bought a 24 hr pass for $6. They said we had to park the bike every 45 mins and it doesn’t matter if u locked ur bike. They charged an extra $15!. Absolutely no purpose of having a day pass..KassieXsVersion: 4.12

Official RVA Bike Share works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Official RVA Bike Share.