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Cardinal Bikeshare App Complaints & User Negative Comments 2024
Cardinal Bikeshare app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cardinal Bikeshare? Can you share your negative thoughts about cardinal bikeshare?
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Cardinal Bikeshare for Negative User Reviews
✓ App never worksI have to call customer service every time in order to unlock a bike (which does work but is annoying) and no one has ever been able to resolve my app issues..Version: 4.11
✓ Really awful appUser interface is outdated and hard to use. No auto fill option. Totally useless to me because it keeps saying my credit card billing address doesn’t match, despite my entering it precisely correctly and trying 6 times. Terrible..Version: 1.9
✓ The WorstHorrible app and service. The app constantly glitches, freezes, and crashes. The bikes are in terrible condition, and the app function to report an issue crashes after about 5 seconds of use, making it impossible to report any problems. I have an annual unlimited membership, so I unfortunately sometime rely on these bikes… occasionally the system will fail to register that I’ve returned my previous bike, and I’ll be locked out of undocking a new one, leaving me stranded. Calling customer service is a hassle too. The app function to call directly adds zeros in front of the phone number, so that doesn’t work… the email customer service function in the app doesn’t work because it crashes. The company won’t send me a fob to use the bikes without my phone because their fob machine is broken. I also find it frustrating that unlimited membership holders are restricted to 1 bike, meaning I can’t rent bikes for friends on a per-per-use basis. Such a trash app and company..Version: 4.21
✓ Bike app is terribleThis app won’t load and retain any of my payment options....Version: 1.9
✓ Terrible AppWould not accept payment info! Extremely frustrating how this company cannot get this to look or operate properly. I tried on multiple phones with multiple cards or long periods of time and alas no ride for me..Version: 1.17
✓ The app is uselessMade an account and everything and it would never take my card or my friends. Useless..Version: 1.11
✓ Bad serviceApp didn’t work well. Not user friendly ever bike at the station was dead.Version: 1.2
✓ Save yourself a headacheThe app doesn’t auto fill and it it won’t even scan your credit card or allow you to use PayPal or Apple Pay. It should be stated clearly to check to make sure the bike is fully charged before you even begin the process. After entering the code on the bicycle it doesn’t tell you the reason why it’s not unlocking the bike but then we figured out it’s because the bike wasn’t charged. So we didn’t get to ride but we were still charged the two hour rental rate and the next day we had a $25 hold charge. Fortunately when we called customer service the representative was friendly and helpful and refunded our money without question however an experience we were really looking forward to turned out to be a tedious waste of time!.Version: 4.14
✓ StupidStupid.Version: 1.5
✓ Errors, couldn’t set it upVisiting Raleigh for a few days and was excited to explore by bike, but the app refused to work. Entered my personal info but the app kept returning an “Error, try again later.” Disappointed..Version: 4.15
✓ App is garbageI don’t leave too many reviews, but this app is a nightmare to use. Not at all intuitive. Even the graphics aren’t laid out properly, making it impossible to read my options..Version: 4.12
✓ Terrible app experience and insecureThis app is horrible. Raleigh is full of designers and tech people and this is the best that we could come up with? The app experience is terrible and buggy. They want you type in your credit card information on what looks like a standard Google form with no indication of security or where that data is being sent. No integration with Apple Pay or other mobile payment services. Plus there are rarely bikes available and they’re usually not charged or dirty. Don’t waste your time, try Raleigh’s great public transportation system..Version: 1.9
✓ Embarrassing app for a software companyI know Citrix probably farmed this app out to some foreign developer but it’s kind of bad for their brand with locals to see that no one QA’d this setup flow. I love to see them investing in bikes, but now I know why I’ve never seen anyone riding them. I almost aborted setup twice. They even asked me which country I was in haha.Version: 4.4
✓ Time limit is too shortGreat idea and app itself is easy to use. But the short 30-45 min time limit to redock is too short for a day outing which is what me and my friends would want to do..Version: 1.7
✓ Glitchy - often doesn’t workNot a great app. Often says a bike is unlocking while nothing is happening. Hit or miss for sure..Version: 1.9
✓ Garbage but they know how to chargeGarbage bikes garbage app don’t even think about renting one of these pieces of trash.Version: 1.9
✓ Doesn’t workRented a bike, the rental glitched and the electric motor didn’t work, couldn’t fix the rental in the app and no one answered the phone. Do not use.Version: 4.12
✓ Money gougingTerrible app and terrible bikes. Not enough docking stations and if you don’t return the bikes within 30 minutes they charge you .18 cents per minute. Impossible to actually use these bikes to go anywhere other than just riding around in a circle in the parking lot. Would never use again..Version: 4.14
✓ Cannot get app to workMy fiancé and myself have tried to make an account on two different phones and cannot get it to work. No bike ride for us..Version: 1.8
✓ Credit Card Process is BuggyI couldn’t delete my old credit card and it kept saying any new card I tried to input was invalid. The app also said my saved card was invalid, but none of them are invalid..Version: 3.7
✓ Not worth itCompared to other city bike programs, this was too heavy. The boost assist didnt work on two bikes I tried.Version: 1.11
✓ Garbage.App doesn’t work and most of the bikes don’t respond. City of Raleigh got scammed..Version: 1.9
✓ Half the bikes do not workTrying to unlock majority of the bikes at a stand, produces an error. After 4 bikes finally got one that unlocked. If it’s low battery or some other issue, have that issue display, rather than keep saying “Bike unavailable “. Additionally, no confirm or anything after the trip finishes. Not sure if I’m still getting charged or what? It’s an ugly app. Look at the scooter apps and model after that. Way more user friendly..Version: 1.4
✓ Couldn’t even enter my credit cardI made an account, put in my home address, and entered my credit card info only to get an “your credit card address doesn’t match your address”. Thought I might’ve entered my address wrong, tried to change my address from the user profile but there’s no option for that. Ended up creating a second account and made sure I entered my home address correctly this time. Entered my credit card info and still got the same “credit card address doesn’t match your address” error. I use my card for online shopping a lot so I’m quite certain the address is correct. If I can’t even enter payment info, how the heck am I supposed to use this app?? Would give zero stars if I could..Version: 1.9
✓ Horrible experienceThe sign up experience is the worst I have ever experienced. Forms won’t auto fill and inputs are super glitchy. I finally managed to get a bike but the app bugged out when I tried to return it so I had to leave the bike next to the parking station. I was charged $44 the next day despite reporting the glitch. A $25 hold was also placed on my cart resulting in a near $80 charge just to rent a bike for 5 minutes. AWFUL AWFUL AWFUL!!! I hope raleigh kicks this terrible service out of our city soon. Worst bike share experience I have ever had..Version: 4.4
✓ Don’t bother.Biggest money stealing waste of time. Spent the first 15 minutes of our “bike ride” jumping through the hoops of signing up for the up. After all that the bikes weren’t even charged so we didn’t get to ride after all! So I’m out $6.44 but thinking maybe I’ll give it a whirl another day. Then I wake up the next day to a $25 hold charge on my account. The only bright spot in this process was being able to reach customer service rather easily and getting refunded all of the charges AND canceling my account. Fingers crossed till it actually hits my bank account though. Lesson learned..Version: 4.14
✓ Can’t Accept Credit Card InfoIt won’t accept my Visa cards (can’t match billing info). It also will not take any American Express cards as it gives errors for not filling out the entire credit card number (AMEX is only 15 digits vs 16 digits).Version: 1.6
✓ The worstThey take your money and then they shutdown for maintenance in the spring when it’s the best bike weather.Version: 4.18
✓ Payment not workingMy boyfriend and I have tried 4 different cards between us. The app won’t accept any of them. And there is no option to just use a promo code without credit card info recorded. Disappointing and resorting to other options..Version: 1.9
✓ Constant membership cancellationAbout every two months on the “pay as you go” membership that is supposed to last a year some how goes out, and you have to re up the membership, but the caveat is that there is 25$ “security” that takes about 5 days to come back to your account, now doing this once a year is fine, but now I’ve this happen 3 times, most currently tonight, for some 25$ means you make rent or not and the bikes are my sole way of transportation and for some a convenient way to get across the city. I hope there is some review into the membership system..Version: 4.7
✓ Worst bike app!!Worst bike app in existence. It will take 45 minutes to get the app working, and then once you do you can only ride the bike to a designated charging station or they charge you $2,000. Avoid this company and just use one of the many other options.Version: 3.6
✓ Horrible app designThe registration process is terrible and one of the bikes didn’t work. Just a bad experience overall.Version: 1.6
🙂 Cardinal Bikeshare Positive Reviews
Cardinal Bikeshare works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cardinal Bikeshare.
⛔ Cardinal Bikeshare Problems
