- 92.4LEGITIMACY SCORE
- 92.9SAFETY SCORE
- 4+CONTENT RATING
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Ultra Mobile App Complaints & User Negative Comments 2024
Ultra Mobile app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ultra Mobile? Can you share your negative thoughts about ultra mobile?
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Ultra Mobile for Negative User Reviews
✓ Too cheapThis is too cheap network .it doesn’t working outside and internet is too much poor it doesn’t working everywhere and too much buffering when I start the internet 👎🏿🥵.Version: 1.2.13
✓ GlitchyBeen trying to set up an account to use the app and it keeps coming up with an error message even though I am only inputting correct information..Version: 1.2.33
✓ No esim optionI bought iPhone 14 Pro max and still unable to use because ultra mobile do not have esim ☹️ Based on the response I got today. I called up the number provided in response but Ultra mobile team have no options, they clearly told they do not have esim option and they can’t refund the amount that I paid for next 4 months..Version: 1.2.26
✓ UghIn advertently, does not allow me to call certain numbers.Version: 1.2.38
✓ Worse technical and customer serviceStuck on internet data on mobile after changing iPhone 11 Pro max to 14 pro max. No internet in my phone after installing eSIM on 14 pro max. I talked at least 7 people from ultra, no solution. I have pre paid 1 year service. They said i will not get partial refund if I switch to other mobile services. Stupid policy. If you can’t provide me service you promised, your policy should be to refund my remaining amount. I would suggest never fall in this crap. I am replying to developer again: I called 5-6 times to resolve the issue. Nothing worked. You are asking me to call again? I have 3 lines in my family. I requested for pro rated refund for all lines. I was using your service for last 9 years. Now you are providing worse service. Your technical and customer support is very bad. I would give negative star if i can..Version: 1.2.29
✓ Inconvenient the app doesn’t workIf I could give this company less I would the worst service ever inconvenient and very time consuming. What is the point of making app that doesn’t work.Version: 1.2.38
✓ Horrendous customer service, lack of communicationI live outside of the US and come back a few times a year for a few weeks at a time. I purchased a prepaid SIM card with a 1 month plan from ultra mobile over the summer and it was easy to activate in the app. The service wasn’t the greatest, but it got the job done for the time I was here. Then I returned a few days ago and put the ultra mobile sim back in and went into the app to purchase another 1 month plan. I was told my account was suspended and I could not make changes in the app due a system upgrade. I used the chat bot to talk to one person and the connection was dropped after a few minutes. I chatted with another person today who told me ultramobile SIM cards automatically get deactivated after 60 days of inactivity and cannot be reactivated. I still have the original packaging of the SIM card I purchased over the summer, and nowhere on that does it mention any deactivation after X amount of time. I told them I will get a new SIM card & 1 month plan from AT&T instead, which I did, and am happy with their plan instead..Version: 1.2.27
✓ No serviceBefore I went on vacations I asked Ultra if I would have service in the Caribbeans and I was told that I would but it would be roaming service, however I could use Wi-Fi calling which is free. Apparently I am here right now and I have no service at all, I was provided misleading information by Ultra support team. I contacted ultra and the support rep is telling me all kind of stories that I know it is not true. I would not recommend Ultra to anyone, this happened twice to me already..Version: 1.2.29
✓ Terrible service2 months ago I started to use 2 phones, everything was normal at the beginning, then there was no signal near my home, not only could not access the Internet, even the phone sometimes could not play, the extra traffic to buy date can not use, call to the customer service, the customer service said to give me a reply within 4 hours, and then there was no message..Version: 1.2.38
✓ Pathetic appWas never able to login. Pathetic customer service even after repeatedly complaints they never able to fix the login issue..Version: 1.2.21
✓ Doesn’t support paygo plansSo I sign up for A Paygo plan. Get a text to download this app. Try to login and get message my account type isn’t supported. What was the point of sending me a text if u don’t support the plan I have?.Version: 1.1.8
✓ ThanksThe data is very slow slow😭👎🏻.Version: 1.2.24
✓ Why I can’t go through without appWhy I cannot access my account through the internet other than the this app.Version: 1.2.31
✓ Logging in is a pain in the @@@Whoever came up with the idea to send a text to allow myself to login from my phone, only for the app to then proceed to the login screen and ask for confirmation again has to be fired.Version: 1.2.34
✓ Complain about data useLooks like I'm paying an annual data plan for nothing, I'm thinking of changing operator because I don't think I've consumed 40 Gg in 15 days!!!!!.Version: 1.2.29
✓ Login IssueI started having login issue about a week ago (Jan 2023). The app said “We’re detecting a problem. Are you connected to a VPN?”. I was NOT. Since the app didn’t let me in, I decided to connect to VPN, and it magically worked! It’s annoying that I have to connect to VPN to use the app, but at least there is a workaround..Version: 1.2.29
✓ The worst customer supportThis is not about the app but a warning on incomprehensibly bad customer support. I have not been able to send MMS from my ultra mobile SIM and have attempted to get support resolving this over 20 times, with no success and repeatedly being ignored and multiple unkept promises to contact me, escalate the issue, get an engineer to help, or just send me an update. ultra is a perfectly fine network until you have a problem..Version: 1.1.8
✓ DONT USE THEIR SEVRICES ITS A SCAM PAID $320 ON JUST DATAThis has to be the biggest scam to ever exist! They promote its $60 for “UNLIMITED DATA” when it’s absolutely false… Then you call customer service and its always the same people like cluttered up in one small room and never they never find the solution to the problem…… I pay $60 just so i can get a message saying you used %100 of your data then im stuck buying additional data ive spent $320 on just adding data in my 1st month with UltraMobile its a total scam.Version: 1.2.29
✓ AvoidTrying to communicate with Ultra Mobile is super frustrating. Endless ‘Oh no- something went wrong’.Version: 1.2.33
✓ Worst appI missed my interview today just because of you guys. I‘ve been trying to recharge since yesterday but wasn’t successful. God will punish all of you for me..Version: 1.2.29
✓ HorribleI tried to pay on the app and it still hasn't given me my line back. It's been trying to restore itself for three days now when it previously took at most 5 minutes. I tried to pay online and it won't let me log in. I can't even call customer service because my phone plan disconnected. Horrible..Version: 1.2.32
✓ Doesn’t work with PaygoI would love to be able to review it but it only supports accounts with monthly plans and no Paygo or Tourist plans. Similar to t-mobile that doesn’t support prepaid accounts on their app. I think that especially those plans should be supported since you may need to check more often your balance or recharge more often. Phone operators in Europe do allow easy management of prepaid and pay-as-you-go accounts via their apps. Until there is support for those plans I have to rate it 1 star since I can’t use it..Version: 1.1.2
✓ App is a waste of timeI’ve been using this Ultra Mobile app since moving abroad so I have a phone in the US. Every time I use it for the second week, trying to buy vice / data passes, I have problems and have to spend lots and lots of time on the chat function. That doesn’t go anywhere. So I have to call and spend lots and lots of time to solve the problem. And all that to use the money I already have available in the Wallet function. If I hadn’t linked this phone number to many other accounts I would have ditched the whole service..Version: 1.2.38
✓ Iphone app glitchesThe password reset does not work it gives error message but mysteriously logs me in and then next time it blocks me out again..Version: 1.2.35
✓ System improvementI have been using this services for more than 2 yrs now and have no comment but the only thing is that Ultra Mobile system must upgrade. Forward the balance data instead of swallowing up everything each month..Version: 1.2.16
✓ Terrible upsellI do not want to enable auto renewal but the app keeps on nagging me to enable it. There is no option to disable the notification..Version: 1.2.39
✓ Data finishes too quicklyData finishes too quickly.Version: 1.2.24
🙂 Ultra Mobile Positive Reviews
Ultra Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ultra Mobile.
⛔ Ultra Mobile Problems
