BMW ChargeForward Negative Reviews

BMW ChargeForward App Complaints & User Negative Comments 2024

BMW ChargeForward app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using BMW ChargeForward? Can you share your negative thoughts about bmw chargeforward?

BMW ChargeForward for Negative User Reviews

✓ Unenrolled and now car won’t charge until last minuteHorrible.GiulianoChrisVersion: 3.3.1

✓ Not ready for prime timeThis app isn’t ready for prime time. The concept is nice, but the execution isn’t. I have had lots of problems with the vehicle and using this app together. When the app tells the vehicle to pause charging during ‘optimized’ times, the vehicle stops charging (which is expected). But when this happens, the vehicle reports that ‘Charing cable unlocked’ even when it isn’t. There is a setting in the car where it will release or unlock the charging cable when finished. Mine is disabled because I don’t want some rando unplugging my car when I’m not charging at home. Because the charging cable is reporting as unlocked, the vehicle won’t resume charging when the scheduled time arrives. This leaves me with an uncharged vehicle when I need it. I have to babysit the vehicle and unplug it when the schedule is ‘optimized’ or paused, and re-plug it so that when the time comes it will start charging again. In short, the vehicle doesn’t like to be paused when charging, because it won’t start again. But this is the point of the app, to start and stop charging when the timing is ‘optimized’ for green charging. Perhaps the app needs an update? Perhaps the vehicle also needs a firmware update? Scheduled charging has never really worked for my 2023 i4. The peak charging time for my area is between 4PM and 8 PM. I think I’ll just go back to remembering to plug in after 8 PM to avoid peak charges and save myself from all this hassle..ExNothingVersion: 3.4.0

✓ Pre CondiditioningThe app seems to work as advertised. However, if I enable pre-conditioning to “on” in the My BMW App, after I plug in, that toggle turns off. It will stay on only after resetting it, but plugging in turns it off again..PhilbakeVersion: 3.4.0

✓ Departure time keeps changingI don’t understand why my set departure time keeps getting overwritten. Initially, I thought there was some algorithm to track the behavior. However, when I paid attention to it, it’s not like that. The overwritten times were random. Sometimes it’s late night and such. Very very frustrating when I have to pay attention every day to ensure my departure time is correct..March PVersion: 3.3.1

✓ Simply not workingCannot read car data. BMW has no answers..Where did this come from?Version: 3.0.1

✓ Randomly changes departure timesI’ve had many instances where the departure times change randomly or the car isn’t charged for the departure time. Several emails with the BMW concierge but no fix. Just seems like more of a hassle for the benefit and not being able to trust that the car is going to be fully charged..Hutch111111112222272727Version: 3.4.0

✓ No incentivesI have used the app for the last month and half. It never worked and incentives are not getting in. Contacted BMW several times but they are just clueless geniuses with no fix or answers to why i don’t receive incentives..Fred's connexionVersion: 3.0.0

✓ Great concept, horrible executionWant to add to what others have said on departure times. I keep setting up my weekly morning departure schedule and the next time I log into the app it’s been erased with some random evening departure time taking its place. One morning woke to find car hadn’t charged at all overnight. I don’t really care about the incentives… love the concept of timing charging to optimize grid, so gave it 2 stars just for the initiative and effort, but right now it doesn’t work..PaperlawVersion: 3.4.0

✓ TerribleAs other users have stated, this app doesn’t work. Majority of the time the incentive does not register. That may be irrelevant since there is no info on how to redeem the incentive…given how the MyBMW app works, I can’t say that I’m surprised….DBO12345679988Version: 3.0.1

✓ Departure times are out of controlThe app lets you specify departure times, but then they keep randomly changing. E.g from 6am to 8:52pm. Really? Few times the car was plugged overnight but 0 charge in the morning..LockeruaVersion: 3.2.1

✓ This app simply does not work.It works fine when you set it up first, but any time you try to edit the schedule it goes haywire. The Edit Schedule function needs to be rewritten. It is a total hassle. And anytime you try Charge Immediately it erases the schedule and it is nearly impossible to reset it..ColoboVersion: 3.3.1

✓ Not Ready YetThis app promises to help us schedule charging to reduce carbon emissions (DSM), which will be great. I’m in an affluent suburb of Chicago, so it’s disappointing that it’s functionality is not available here yet (5/30/21), especially because the old BMW app was already updated and no longer supports control of charging or comfort..AukaukVersion: 3.0.0

✓ App not workingTrying to login to the app results in “Error The operation couldn’t be completed. (ChargeForwardCore.NetworkRequest-Error error 5.)” Contacted BMW, was told to try using Chrome instead, which also didn’t work. Waiting on a response with more info..JkbusterVersion: 3.3.0

✓ Dumb and inconvenientThis app is dumb. All it does it delay charging until there’s just enough time to charge before your next scheduled drive. It also constantly overwrites your schedule in the BMW app, even if you delete the Charge Forward app. Overall, it introduces the worst form of neurosis about having a dead battery when you just happen to need to make an unscheduled trip, which is basically all the time. I don’t need the $100 gift card every year. I can do without this app and still do my power company and the environment a favor by charging between 9pm and 11am. BMW did not think this through..Who Wants Pie?Version: 3.3.1

BMW ChargeForward works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BMW ChargeForward.