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MINI App Complaints & User Negative Comments 2024
MINI app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using MINI? Can you share your negative thoughts about mini?
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MINI for Negative User Reviews
✓ Used to work great until it doesn’tThe battery status stopped updating all of a sudden and it’s stuck at 100%, even though the previous charge wasn’t charged fully. The location of the car is still correct, but the battery status is completely busted at this point..Version: 4.3.2
✓ Bluetooth connects mini connect takes overSince the last update, every time my Bluetooth connects the mini connect app opens and takes over. I can no longer use my apple car play nor can I delete the device of my known devices. I know it isn’t a problem with the car because my daughters connect their phones and apple car play works perfectly. I was also able to disconnect/forget their devices but not mine. I think the app is useless now as I rarely “vent” my car and never lose it..Version: 2.5.2
✓ 2017 Mini Cooper S limited (to no function with this app)Not impressed with this update and the fact you discontinued the use of the old app which I relied on to enter addresses via my phone when connected through USB. I’d even be willing to pay for a subscription (provided it is reasonable) to have this feature back on the new app you rolled out. Please fix this myself and I’m sure other previous generation Mini Cooper owners relied on that feature heavily when mini connected worked..Version: 1.5.2
✓ What’s going on with this app?I just bought a 2018 MINI with MINI Connect and it won’t recognize my VIN. Reading the comments it looks like a software issue. I’m hoping my dealership is able to bypass this, as I bought the car so that I could have that feature. I shouldn’t need to plug anything in or Bluetooth. If I’m not able to use this app then the technology package was a waste of money. And that’s definitely going to make me question my purchase...Version: 1.6.0
✓ Can't log inI have a brand new mini, and I can't connect it to the app. The app won't let me log in, it says it can't connect with the website, but then the website won't let me log in either..Version: 2.12.3
✓ Sadly adds no value to meI’m a proud and happy owner of a mini, however this app is useless to me because the package I have is Classic so I can not enjoy of a very basic benefit on knowing fuel remaining and mileage. Also the app itself is unreliable as sometimes it does not connect properly and would not allow to use Spotify interface. I have reported this to mini and they do nothing. S Sad..Version: 2.3.2
✓ Not much functionalityMy Volvo and Mazda app allows me to remote start the car. This one doesn’t, I knew this before I purchase my 2024 Countryman Iconic. However, The fact that it doesn’t notify you of unlocked doors or open windows in this day and age at this price point is disheartening. It’s bad enough my mini doesn’t provide an audible lock unlock tone, but the app should be able to send you basic notifications of unlocked doors and open windows. Vehicle costing $10k less provide more in their apps..Version: 3.5.1
✓ Activate the old app again if you don’t support all cars in new appI am very disappointed MINI. Why would you discontinue the old app that works perfectly and replace it with an app that only covers the latest models? I get that you don’t want to invest into the old app anymore - but it was perfectly fine, so just bring it back and “keep it alive” nobody is asking for new features. But now you cut off all owners of older models. Poor customer care! Cars are not a consumable you replace every year - at least you should not! So please provide the tools as long as the cars are on the streets. By the way: we had several minis since 2010 and were always happy… this is very disappointing!.Version: 1.4.3
✓ Only for 2018 models ^This makes absolutely no sense to me. Seems more like a greedy marketing type. Why update an app and allow mini connected to only newer models when older models literally have the capability and screen for mini connected? Everywhere I look on the internet, majority hate the new app. Users are also so disappointed that they cannot use their mini cooper to the full extent because mini connected is only for 2018 and up models! Hope they do something about it, especially for older models..Version: 2.3.3
✓ Does not updateThis is a terrible app. Doesn’t work with Bluetooth. If you want to unlock or lock the car it sends the request via satellite so is not fast. Status of the car location is delayed by 10s of minutes to hours. You have to reset the charging schedule every time you plug in. It always defaults to charge immediately. You have to give it a departure time to schedule charging. Does mini even do any user testing before rolling out such a crappy app?.Version: 4.3.2
✓ Logout oftenIt keeps logging me out almost every time I want to run the app. I have to log back in. Send destination to my mini does not work all the time, Apple CarPlay connectivity is a lot worse with this app than the previous mini connected app. I’ve had to disconnect and reconnect my iPhone to my mini since installing this new application..Version: 1.5.2
✓ Does not work for 2017 Mini CooperI was very disappointed to discover that this does not work with y 2017 mini. The car has a mini connected feature but it is not supported in Canada is what I am told..Version: 2.12.0
✓ App crashes everytimeI have a 2012 with mini connected and everytime I open the app and connect the usb the app crashes everytime. It seems that my car begins to recognize it for a second but then the app crashes everytime. I wont recognize the app through Bluetooth yet but I really hope this can get fixed. I’ve also tried to add the vin number manually and it shows the car with a tarp, once I plug in the sun with my vin number inputted, it still crashes. It’s crashing on me with every way I can think of using the app. I really look forward to this being fixed as I enjoy using this app.Version: 1.5.2
✓ Replaced a Working App With a Non Working AppYou removed the old app and replaced it with this one. I have a 2017 with Mini Connected XL and you’ve removed my ability to connect to my car with the app. A feature that I spec’d and paid for when I bought the vehicle new. I understand if I don’t have the parts and software to connect to this app, but why totally kill the old one? It worked and was very useful. Please restore this functionality or allow the old one to live on so that customers who paid for the low level connectivity the app provided (fuel level, navigation integration, etc. ) can still be used. This seems shortsighted and not at all inline with how mini treats its customers. This is my second mini, and possibly my last. Forced obsolescence is not the foundation of a loyal customer base..Version: 1.5.2
✓ Definition of FrustrationI bought a new SE in Spain and live in Spain. I I downloaded the Mini app from the App Store. The app won’t let me register saying tahtvwe have to go through BMWUSA . When I try to log into the Mini app, I get a message that it wants to connect to BMWUSA.(I am an American). I can not be the very first person to have this issue!! I’ve called 3 different help lines, emailed folks,and still no resolution. Tech support is super slow and confusing….extreme disappointment. UPDATE: Tech support contacted me and the issue was resolved by resetting the country of my Apple App Store (yes, you can do this once you cancel your subscription to AppleTV and enter an address in Spain and a credit card that was issued in Spain). Now you can Reload the Mini app, delete the original one (the one you had downloaded when your store was set to the US) and then register. (Don’t forget to re-subscribe to AppleTV and to reset your App Store back to your home country. ) To MINI: whom to contact and how to contact tech support is very, very confusing. It had to have been designed by Kafka himself. Also, please provide detailed instructions, like I have above, on how to resolve the issue step by step, or walk someone through it over the phone. Better yet, don’t make people go through this 12-step program and make the issue go away. I can’t be the only one with this issue..Version: 3.7.0
✓ Big problemI live in the US with a US apple account and a Mini that is not located in USA. This app does no allow me to register my mini simply because I have car in one country and app for my iphone in another. Why does this matter to Mini? …or is this not a one world like most of us live in? Please fix ASAP!!!! ***UPDATE. Now I have two mini cars, phone is a usa app store and both of the mini’s are in two different counties in europe. Please remove this country specific country specific thing. One world and one app..Version: 4.3.2
✓ Nothing for 2015 modelsMini are discontinuing the old app and have a new app that does not work for cars only 6 years old. I used to use the old app several times a day and now the ability to download to my navigation system will be gone. This will inconvenience so many drivers..Version: 1.3.3
✓ Is there anything anyone can do at MINI?I bought a 2013 Clubman s in March of this year. The cars transmission and timing chain failed within just months of owning it. Being able to utilize this app was a very exciting feature and big selling point for me. I was extremely anxious to have features on a oldish car that made it feel like a new model. I have spent countless hours through forums online and at the dealer to no availI but I finally have my answer. I guess it’s my bad for lack of research but still very disappointed. Everything I bought a MINI for is at this point non existent. Hope someone sees this and can make sure something like this doesn't happen to any costumer after me..Version: 2.9.3
✓ Would be perfectEverything is cool and all but it’s missing one key feature. I can’t make my cars payments on here. It would be super convenient to have everything all on one app. I’ve been able to with other manufacturers apps but I can’t here and have to go though the hoops of opening a new page logging in and getting where I need to go. Please include the option to make payments on this app in the future please.Version: 2.7.0
✓ Very plainThe other app is much better looking.Version: 1.4.3
✓ Why disabled the old appMINI disabled the old app and made the new app not complete with the old MINI model. It is ridiculous that MINI forces their clients to buy their new car, otherwise, all functions will be discontinued on the old MINI model, even the 2017 model. I cannot download the navigation information to my car anymore in the future..Version: 1.3.3
✓ MINI DISABLED OLD APP FOR 2017 VEHICLESAre you kidding me? MINI develops a new app and excludes 2017 models. I’ve learned the existing app will be disabled. I purchased a 2017 MINI for my teenage daughter. Her MINI has 15 000 KM and she will have NO access to you app after July 2021. I liked her Mini so much I planned trade my existing SUV and purchase a MINI for myself! I won’t be purchasing another MINI that’s for certain know that she can’t have access to your app. I plan to make my family/friends aware of this too..Version: 1.4.3
✓ Updated to add… no functionalityThe app is regularly updated, so I guess that is great. The app does nothing though to improve or even add to my driving experience. I have a 2019, and even a year ago when I bought it the app basically did nothing besides let me make appointments at the dealership. Multiple updates later and that’s still the only function that does anything. I don’t know if this works better for models that are loaded with all the options, but my All4 PHEV is higher than the base model trim and this app is worthless. If you are a JCW trim level driver, you probably do things already that are beyond this app. Hey Mini, how about an app that actual does something useful for the majority of drivers with cars that are 6 years old or newer (just as a starting point)? Every update I cross my fingers and get nothing..Version: 2.7.0
✓ The one star was me being kind.Every few weeks, the app forgets my car. It is an improvement over the previous version that deleted all of my user information every few weeks. Additionally, it doesn't recognize my VIN despite the previous version did. The developers focus on making the app work for model 2020 and later. After much backlash, they found a workable, where you can access the app via a USB cable to connect your car. Here is how it works for me. Every few weeks, the app doesn't recognize my car. I have to re-enter my VIN, wait to be rejected, then connect via USB cable. If I am already connected via USB cable, I have to disconnect and reconnect The app is not compatible with the Mini Cooper image and reputation..Version: 1.7.2
✓ Rather pointless app for my 18’ JCWAll it does is show remaining fuel, and send adresses to navigation. At least include FindMate functions so we can use our provided trackers that used to work. Additions that would make it at least somewhat useful: - findmate (key tracker) - allow to load custom photo for car instead of the default tarp covered one - allow to enter license plate (allows me to enter it but will not allow it to save even tho save illuminates after plate is entered) It seems this app is based more around scheduling service (out of the 5 pages, 2 of them have schedule service options) and buying the new replacement car..Version: 3.11.1
✓ Only works if your car is brand newI have a 2019 5 door, and the old app worked perfectly Since that app was disconnected and I was forced to use this app, NO features are available for my car. The only thing this app can do with my car is call roadside assistance. They just want everyone to purchase the brand new mini even though MANY people have minis less than two years old…….Version: 1.4.3
✓ The app never connects to my vehicleI have yet to get an answer for this. I’ve owned my car for 18 months now, and yet I have never had the app connect to it. It always times out with a connectivity error. Want is the point of the app then? I was excited, originally, to use the app to change my charging options (mine is the EV) or to precondition my car for departure, but the only place to make those changes is from within the car - this making the app useless. I am so disappointed..Version: 3.9.1
✓ Not Available in Indonesia :(Can’t seem to add my location as it only recognizes USA :(.Version: 1.7.3
✓ I want the old mini app back.I want the old mini app back. My countryman doesn’t have an antitheft devise so the old app was great when I couldn’t find my car in a big parking lot or parking garage. All I would have to do is open the app and hit the horn button. This new app doesn’t have it. When I purchase my 2022 countryman I download this new app and immediately switched back to the old one because it didn’t have that feature. Now I have to use this new app and I’m not happy ☹️☹️.Version: 1.4.3
✓ App is okay, but don’t attempt to schedule service through itI have scheduled multiple service appointments through the app only to show up at the dealership and they have no information about my appointments. I have confirmed with the service manager that this happens to many of their customers. They do not recommend making service appointments through the app. I was also told Mini USA is aware of the issue, but has not yet fixed it. You can lock your car remotely with the app though, enjoy!.Version: 1.6.3
✓ Find mate has been removedSeems that the Find Mate key tags have been removed in the new app..Version: 1.3.3
✓ Need to fix the mapThe map doesn’t work, keep showing locations for fuel or parking to far off locations that are not relevant to you or in another country. Needs to do better searches based on your relative location.Version: 2.5.2
✓ Sign up requiredSign up on their website is required, no third party sign in..Version: 3.3.1
✓ More bad tech from MINIMy app says it should be updated and when I click on the update now button it takes me to the App Store. However once in the App Store it shows me that I’ve already updated and instead of the download button I get the open button. When I click on open it takes me back to the very same page in the MINI app that says it needs to be updated. UPDATE: the inane answer from the developer is ridiculous. The notification just reappears if you close it! It is impossible to use the app when the notification repeatedly stops you from going any further!.Version: 2.7.0
✓ Mini App is not working !!Mini app is not operating on 2018 models! So frustrating ! I bought it including this option now it’s not anymore . I even called customer service for support and they failed to help! Please find a way out & fix this to your customers..Version: 1.7.2
✓ Not the best in its current stateThere is absolutely no reason a 2020 countryman should not be able to have semi/full functionally within this app. I can’t see the gas, I can’t see the mileage, I can’t see anything that the previous gen app provided with my 2016 countryman. Giving you 1 star based on layout and design but -4 stars for lack of features for a 2020 countryman. Would love for you to make those features available for 2020 models. When that comes I be more than happy to give you 5stars because you’d 1000% deserve it..Version: 2.3.3
✓ Won’t update vehicle charge statusI really wish I could rely on the app to tell me what the charging status is on my 2022 Cooper SE. It worked at first but since early Oct 2021 it has been terrible. Currently it shows a 100% charged status (says it was updated from vehicle six days ago) when in reality I am at 28%. Has only updated the charge status once in the last 5 weeks or so. I can’t speak to other features on the app because this is really the only function I see myself using in the app. I certainly won’t rely on it to give me accurate info on closest charging stations if it can’t even connect to my own vehicle to update. Disappointing. It would also be nice if the app could be used by more than one driver. If my partner takes the car, he cannot have the app on his phone. App will only support one driver per vehicle..Version: 1.7.0
✓ Send destination to car not working after updateWhen I send a destination to car like I usually do after this latest update, I received more than 10 of the same notification. Then I went to the dealer and they updated my infotainment system to the latest version. But after the update, it’s even worst. When I send a destination to my car, it won’t even show. The notification is empty. Is there anyway to solve this issue? My car is a mini countryman jcw 2022. I am seriously disappointed as I’ve been always using this function since I got the car last Oct. and never have any issue..Version: 2.11.1
✓ Not all Mini’s shall connectIn my opinion the best Mini App was available for the 2014 models. It was user friendly, playful and provided useful information about your car. Since then they have messed up future versions of the app like this one to include the vehicle software which I thought was great you could watch videos and movies on the display when it was parked. They ruined that too. This app It wont connect with my 2014 and in my newer one simply doesn’t have anything that will enhance your experience or make you glad you are the owner of a Mini, unique among cars. This mini app simply gives you what you already have without it. Need you k is how much fuel you have? Look at your gauge. Need you know what fuel range you have? Turn on your car. Need a navigational map? There are much better options on a cell phone that connect you to commuters at large better than the Mini app such as Waze. If you’re a proud owner of a Mini, this app does nothing to enhance that experience..Version: 2.3.0
✓ Can’t connectIf I couldprovide a zero rating I would. I’ve been trying to get service for this app for about a year now and no one calls me back. I called the customer service numbers and they keep telling me someone will call me back and no one ever does. Every time I try to connect the app to the car and I put in my state which is Florida, I always get the same message saying that there’s connectivity issues to try again later. I’ve installed uninstalled countless number of times and it still doesn’t work. i’m surprised many would put this app out and then not provide proper service for it..Version: 3.11.0
✓ Very underwhelmingAll the app does for me is show my mileage and how much gas I have left… I have no access to any of the advertised features, I can’t even use the navigation service. After some digging (I think) I found out that only MINIs post 2018 can use the app to its full potential? I have a 2018, and I mean cmon that’s not that old of a car, there’s no way it’s obsolete already. The worst part is they unplugged the old app, which had a bunch of the features from the new app and worked perfectly fine for me. I don’t know just disappointed.Version: 2.3.3
✓ Starter battery malfunctioningSince multiple users are complaining about this online, I’m assuming this starter battery malfunction warning that popped on my app this morning (and not on my Mini SE) is an application issue. Plus I’m seeing new urgent battery warnings today, which supposedly have been shown since March 28th 2023. And since this exact same date and issue is posted on the same online forum by other users, once again app issue! How do you release an update with such basic issues???.Version: 3.5.0
✓ FrustratingApp doesn’t support remote services or vehicle data for my 2021 Cooper S. waste of time..Version: 1.4.3
✓ Missing lots of features compared to myBMW appWe own a BMW, and recently bought a MINI JCW. The myBMW app has lot more features and functionality compared to the myMINI app. Things like My Trips on the homepage is missing in the MINI app. Cannot check tire pressures under Check Status tab when this is available on the BMW app. Dig deeper, and things like Permissions under user profile, MINI app is missing Marketing Communications tab to opt out of communication. This is available on the BMW app. Why? It’s literally the same app and UI across both the brands but yet MINI app is under featured..Version: 3.7.0
✓ Primary and Secondary driver issueWhen you first set up the app and add a vehicle you can select if you are the primary or secondary driver. This works fine for multiple drivers. Problem is that if a secondary driver mistakenly selects Primary on setup it boots the original Primary and current Secondary drivers. This is obviously by design. However, there is no way to correct it on subsequent use. For example, a driver who previously selected Primary by mistake is not prompted any longer to select. My daughter selected Primary in error. I had to reset my app and it then removed her. When she went to set up again to select Secondary there was no option for that, so adding the vehicle again removed it from my account. Now we are stuck where only one of us can use the app..Version: 1.4.3
✓ Helpful but questionable updatesI’ve enjoyed this app tremendously but as changes have been made, the experience has become more frustrating. Seems like basic QA isn’t being done before releases. Most recently, the app themes aren’t being retained when you log out or when you reload/restart. I also find that some of the UI changes, such as moving vehicle status down a level, don’t seem very user friendly. Generally a good companion app for status information..Version: 3.12.1
✓ Not so connectedThe previous Mini Connected app worked really great. I loved being able to enter information and jumping into my car and off I would go. Since the new app has been introduced its been changed to 2018 vehicles. This is very aggravating. Yes, I know I have navigation in my car but putting the new information in my phone and syncing the two was SO much more convenient and less of a headache. Please either reinstate the old app or make the new one available for everyone! (My Mini isn’t that old and these features should work) Plus the find my mate doesn’t work. I literally just upgraded my radio/ navigation And now this. FIX THIS NOW!!!!.Version: 1.7.3
✓ Outdated carI’m so sad. I was excited to use the app but unfortunately my 2018 car is to old to be compatible with the app.Version: 1.4.1
✓ 2018 or newerOnly works with 2018 or new vehicles..Version: 2.12.0
✓ Missing features from old appEDrive information is missing. Things are much easier to find in old app..Version: 1.3.3
✓ Doesn’t functionThe app doesn’t update vehicle location or execute commands like lock doors. Essentially, this app is pretty useless other than providing the battery percentage. Overall, this is pretty disappointing..Version: 3.12.3
✓ Cannot update charging timerStill does not allow to set a departure time for preconditioning from the app! (Phev)..Version: 2.11.1
✓ Removed support for my miniRidiculous that Mini had a perfectly functioning app for my 2015 but then decided to disable and cripple it in a clumsy and obvious attempt at forcing obsolescence. Why break what was working? That’s not how you build a loyal customer base. Can no longer see myself buying another Mini given these shameless tactics..Version: 1.7.2
✓ Lost functionalityWhy did you remove the ability to connect and use the Findmate key fobs? I paid for this functionality and would like to use them. It’s like telling me “yeah, your car is a convertible but we don’t support convertible tops anymore so you just have to leave it closed from now on.” Fix this feature!!😡 I paid a significant amount of money for a fully functional car. You marketed these apps as part of the technology of that purchase. I expected it to function..Version: 1.5.2
✓ Does not support older modelsAs per title..Version: 2.9.3
✓ Why screw over current users?!?It’s nearly impossible to enter an address into the nav with the scroll wheel or voice command, the old app was the most expedient way to enter an address. Given that my new to me late 2017 production 2018 model is one of the left behind models, the nav system has been rendered useless. This is a HATEFUL way to treat your user base, and a glaring omission in understanding who your customers are. Basic software development 101 is understanding what the existing users need, and you as a household name company failed miserably. And without any timeline for when this will be remedied, the glaring lack of respect for MINI owners persists. Fix it..Version: 1.4.3
✓ Connectivity IssueI bought my MINI in Mexico. While I understand that it is possible to connect it through the MINI Mexico app, it is a terrible inconvenience to sign out of my Apple ID and switch my region to Mexico, as I am at risk of losing all of my photos and videos, as well as other data. I would also have to leave my family iCloud; rejoining it would entail unimaginable complications. Making the MINI app universal would solve all of these issues, as it is terribly inconvenient for the user to have to go through all of this when buying a MINI outside of their App Store region. I cannot be the only person with this issue. Make the app universal and have the region selection happen inside the app!.Version: 3.7.0
✓ If you lost the app on your pre-2019…Here is a navigation solution since Mini won’t tell you this, and will not fix the problems the loss of their app caused for people who have navigation systems. First, look up your trips using Siri via Apple Car Play so it accesses the Maps app on your phone, not using the mini assistant nor the mini nav screen. (Hold the button on your steering wheel longer to get Siri instead of the mini assistant.) After Siri locates your destination on the display, there will be a small icon that looks like a paper with an arrow next to the destination name; pressing that will give an option to transfer it directly to your mini navigation. Then it will use your car navigation for the trip: heads up display, etc. as if you set the destination through the mini navigation. Super easy, and routes are arguably more accurate than the mini navigation. You can pre-plan trips and save them in your iPhone’s Apple Maps to pull them more quickly, if that is your need..Version: 3.7.1
✓ Not completeDownloaded the new app hoping that it will have more function than the Mini Connected. Can’t even find the E drive or hub function like the Connected app. It would seem to have less function than the old one.Version: 1.3.2
✓ Useless app!Recently bought a 2023 Mini Copper S. Successfully paired the app with my car. It is ridiculously slow! Locking or unlocking the car takes forever (almost a minute of circling) if it ever works. 90% of the time it fails to do so. Usually works after 2-3 attempts, which is frustrating. If and if it works, it takes forever for the app to update the car’s status either. I live in NYC and I own an iPhone 14 Pro Max, so it’s NOT the phone, nor the internet connection. This remote functionality is a joke for a $37k car. Get you **** together and fix the issues!.Version: 3.7.1
✓ MarcI used the Find Mate function with the old app but now the functionality is not available on the new app! Now I have a useless key finder! Great job Mini! Great decision to leave this functionality out! Hopefully someone will read these comments and reprogram the Find Mate functionality on the nee app!.Version: 1.4.3
✓ Almost there.Nice to see in Canada now. Just need to get the units right. It lists fuel in gals instead of litre. And it says the mileage in mi not km. Would be nice to see the image of our Countryman but the old one never had a correct image either. Please update..Version: 1.3.2
✓ Mini “Connected” will never connect.This app gives me a headache. I have never been able to successfully add my vehicle. Today I decided to try again, but this time after asking me my state, it gives me an error message saying “service currently unavailable”. This app is a joke. I would love to know why there’s even an option on my cars display screen for Mini Connected, given this app is absolutely worthless. Wish I was able to experience all the cool features that are advertised with it..Version: 3.3.1
✓ Charging status doesn’t update!Recently purchased a 2023 Mini SE. Love the car but the app needs work! I can plug the car into either a level 1 or level 2 charger we have in the garage and the car will charge but the app will not update to reflect the current state of charge! This is essential for an EV. We need to be able to see what the current charge level is without having to go out to the car and check on it every time! We also have both a BMW I4 and a 330e in our home and while using BMWs app which is nearly identical to the Mini app BOTH cars update constantly as the cars are charging. I’m not sure why this is an issue for the Mini app being that it’s the same company. Aside from that the app works well enough. But this needs to be fixed!!.Version: 2.12.0
🙂 MINI Positive Reviews
MINI works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MINI.
⛔ MINI Problems
