Marylou's Negative Reviews

Marylou's App Complaints & User Negative Comments 2024

Marylou's app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Marylou's? Can you share your negative thoughts about marylou's?

Marylou's for Negative User Reviews

✓ Too slowThis app is ridiculously slow.Krista13!Version: 2.0.4

✓ First timeSo it’s our first time ordering but they got our order wrong,not sure if it was a mistake from app or the venue..Cucho999Version: 4.0.8

✓ Online ordering unavailable all locationsMobile ordering worked great until recently. Now every location on my app says unavailable. Waste of an app..BettingPissedddVersion: 2.0.4

✓ Upsetting that it’s not working yetI was really excited about the 5 stars for this app. Was unexpectedly upset though once I downloaded it the app says it’s not ready for public use but if you work there to put in the password. Excited for when everyone can use it..NotanemoloyeeVersion: 1.8

✓ Very few participating locations?As of Aug 2, 2021 there are only three locations which appear for online ordering, none of which are on the South Shore. Or, the app is malfunctioning..BoobJuiceDispenserVersion: 2.0.4

✓ Issues with appLoads pretty slowly for a small app When trying to update information, the email box cannot be selected like name or phone number can. Favoriting items from the cart seems to work randomly, most of the time it does not save the item.LongnameforreviewsVersion: 2.0.4

✓ Can’t order or redownloadWas using the app to order an pay for months. Then would get an error message when try to order ahead. Mentioned it tot the staff. “I don’t know anything about the app” Today I thought I would delete it and redownload to fix the error. No lucky know can not download the app. Will probably loss the points I had. Ugh☹️.HmmsmmVersion: 2.0.5

✓ Only 4 stores?!I have a marylous right in Smithfield Rhode Island but my closest store is Brockton MA?! No thanks. Someone had the same probably August of last year and they said the stores are being rolled out in phases , you’ve added 1 store in a year? Kinda ridiculous ..Duchess2318Version: 2.0.4

✓ No longer workingIt’s been weeks and the ordering ahead is shut down. There goes all the reward points I racked up. Disappointing..ShaneInControlVersion: 2.0.5

✓ OrderingI like how there is an app to order their coffee, but I don’t think it’s very user friendly. One example is how there’s two sections for flavor shots. One section has a list of flavors and how many shots you want of that flavor, and then the other flavor shot section has a lists that says flavor shot, 2 shots, 3 shots. Shots of what? Like what flavor would I be getting a shot of? Maybe I’m missing something, but I do really wish the app was easier to use. I feel like when I use it, I’m missing out on some great ways to make my coffee even better..Jayywhat1Version: 2.0.4

✓ Defunct?As of this past week, 0 ML locations appear to have mobile ordering available with no notice..This Name Isn't Taken (:Version: 2.0.4

✓ Cannot use app to orderI have been using Marylou’s app for months and loved it. There were some bugs but that was easy to look over. Now I can’t even order from any location. I keep getting an error that says mobile ordering from the location is not available. This problem has been over a week and there is no one to escalate the issue too. Can this get fixed?.GMCraneVersion: 2.0.4

✓ Not availableMy location advertised the app yet that location isnt even on it…..CheerbunniiVersion: 2.0.4

✓ Rewards are a jokeIt takes 55 coffees to earn a free coffee in rewards. Every time I drive up, the staff are confused that an order was placed via the app. It doesn’t speed up the process, and the rewards program certainly doesn’t motivate users to continue using the app. It would be better if it just was the pay by phone method (reloadable gift card) that Dunkin’ uses..CMS 5Version: 2.0.4

✓ Frustrating!! Needs major improvementsGot a new phone and unable to sign in. Password reset through email sends code, password reset through phone number sends code. Either way when the code is entered it loads to a blank screen. Tried to delete app and reinstall and doesn’t work. Cant check out as a guest because it recognizes my phone number. This app needs major improvements!! The order screen doesn’t give defaults for “regular” so if you don’t know how it’s made you can’t enter the order the way you like..SeraphymstarVersion: 2.0.5

✓ When downloaded, only able to use it onceI was so excited that they came out with an app and could use it for points. However, I was only able to use it once. It keeps on spinning and spinning. I am so disappointed. I thought I was able to use it more than once..Erica285Version: 2.0.4

Marylou's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Marylou's.