- 93.1LEGITIMACY SCORE
- 93.6SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
NordPass® Password Manager App Complaints & User Negative Comments 2024
NordPass® Password Manager app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using NordPass® Password Manager? Can you share your negative thoughts about nordpass® password manager?
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NordPass® Password Manager for Negative User Reviews
✓ Issues with using YubiKeys 🥹I signed up for the paid plan. It had been working seamlessly, but unfortunately now there is a problem with it and using YubiKeys. I contacted support who were unfortunately not a lot of help. I have now moved over to an alternative password manager as not having a seamless experience when using something so fundamental as Yubikeys is a dealbreaker for me! In fairness, this is my only complaint with the product and I had been satisfied with it to the point when a product update caused this issue..Version: 3.24
✓ Not sure what this service doesI got NordPass, paid for a year’s subscription and spent time putting my accounts in there vault. I enabled them to auto fill when I log into accounts. When I tried to log in the auto fill out there randomly generated passwords into the log in. But unfortunately they didn’t work, I get getting prompted to enter password as there’s didn’t work, I then put in my old password and logged in. If NordPass can’t hold my account passwords in a vault and then auto fill passwords they generate then ultimately they aren’t offering a service that saves time and keeps my accounts safe. However when I contacted them they didn’t quibble about a refund and offered to refund my purchase which I found to be sound customer service and I still like the Nord company and there layouts, just a shame this service isn’t the secure time saving service I thought..Version: 2.12
✓ App won’t open, even after update!My app just goes to a black screen and I am unable to access any of my passwords! 😱.Version: 3.23
✓ DisappointedI use NORDPASS on my iMac, iPhone and iPad and was delighted with the app from day one UNTIL Nord decided to upgrade and now ,requires IOS 14 or later. Not a problem for my phone or IMac but my iPad is not the latest model and the latest iOS version I can install is IOS 12. So now I can’t use Nord on my iPad which means I can’t access my vault of stored passwords. Not Happy! I don’t want or need to spend a thousand dollars to upgrade my perfectly functional iPad just so I can use Nords terrific ( until now...) app. I feel like I’m being held to ransom. How long before I have to buy a new phone or desktop to continue using their software. Note to Nords software engineers: please install a back door to allow your less wealthy users to use your otherwise wonderful software..Version: 3.22
✓ Complicated MessNot recommended nothing works..Version: 3.27
✓ Still no offline use; very slow responsivenessThe delay for the app to respond when autofilling passwords in a browser or app can be up to 10 seconds. When the delay goes for longer than that, the issue commonly is that the app has logged out of the account with no warning. When I was traveling, I had to make an offline copy of my passwords to be able to access them with internet is unavailable or spotty. My previous password manager had an offline option and was so fast and responsive..Version: 3.22
✓ Newbie ReviewJust installed Nordpass and my very first password manager. Real nice easy to use interface on both my Windows PC and iPhone. Very concerned about my list of items though. After I port my 200 passwords, they will become untenable in the ‘all items’ list, and all other options like accessing folders just takes more keystrokes. Wish list… -folders were included in the all items list. -when items are moved to folders, the are removed from root/top. Now, when I log into Norpass, I’d have my 10 folders housing my 200 passwords. … maybe I’m just missing something, as I am only a 2 day newbie. Great product though..Version: 3.27
✓ Unable to access my accountUnable to access my account with web browser.Version: 3.26
✓ Bad product for enterprise customersPassword sharing is limited to enterprise customers and is poorly built. While shared passwords are accessible on desktop, they are not on mobile. Making password sharing and management very difficult for our mobile staff..Version: 3.25
✓ To many moves to access password dataNot worth using.Version: 3.27
✓ Won’t let me delete accountRather than delete my account when I try to delete my account, it sends me a service ticket instead this is just horrible. Stay away from this Password Manager..Version: 3.31.1
✓ Lost the lotI bought nord vpn on the recommendation of a friend. After 117 days it stopped working and it won’t let me log in to my account. I think I may have lost my money and there is no way to contact them. All my passwords have also disappeared on Nordpass. If someone out there in cyber land knows a solution I would love to hear it.Version: 3.23
✓ App never locks itselfEverytime you close the app it shoul automatically ask for password or faceid next time.. You need to manually lock app each time from profile to make it safe… Means anybody can access all my password if I didn’t lock the app manually!! Waste app!!.Version: 3.31.1
✓ Do not use.Close to useless. A waste of storage on your phone that’s it. This service becomes more of a nuisance than a convenience. It will store your information, change that information, autofill against your will when inputting any of that stored data, and when you need the information that is exclusively stored on this app then it simply won’t open sometimes. I’ve been locked-out of two E-Mail addresses because of this app now. Deleting and re-downloading the app doesn’t work either. There are better password-managers out there which will actually do as it’s told and not try to scam you into holding your information hostage. Never again. Cancelling immediately..Version: 3.21
✓ Almost thereNeeds iOS safari extension so new passwords can be saved automatically.Version: 3.24
✓ Serious IssuesI have no doubt the security of this app is great. But the UI is terrible. And the general user experience is terrible to the point I am trying to switch to ProtonPass bad. My biggest issue is when I need it, it always says “App is disconnected” and make me enter my master password (which is 20+ random characters for great security practice) and not easy to memorize to keep entering. Then it need my MFA again from the app. So annoying that I’m done with it..Version: 3.28
✓ QuestionableI really can’t see that it does anything at all. Perhaps I am setting it up incorrectly, or maybe I thought it would have features it doesn’t actually have. At any rate, I thought it would save all my passwords and automatically plug them in on websites that required them, but it doesn’t. In fact, Apple keychain works much better..Version: 3.30.1
✓ Too many issuesConstant freezing and log in problems and I am a premium member 🙃.Version: 3.31.1
✓ The update wiped all of my passwords!I’m shocked and dismayed, I’ve just opened this app only to find everything gone and I can’t seem to find help anywhere!.Version: 3.4.2
✓ Don’t purchase this application.Downloaded this application and upgraded to their paid plan. The payment was never applied to my account. Have spent the last month attempting to work with their customer support to resolve this issue. Even showing screenshots of my payment and account they are unwilling to update the account. Their customer support is slow, I am lucky to get a response once every couple business days. They are unable to refund my payment. I am now working with my credit card company to refund the money. As well have uninstalled this application from my systems. Wish there was a zero star rating I could apply..Version: 3.25
✓ No 2FAThis app is good but you don’t have 2FA unless you pay for business, better alternatives out there such as 1Password.Version: 3.29.1
✓ Beware!!Downloaded this app as part of a corporate trial of Nordpass to replace another password manager. The trial was disappointing. The Chrome add-in just did not work. Customer service is slow and other apps worked flawlessly so didn’t want to waste more time on a trial. It happens. Would have just left it at that but when I went to delete the account and data, Nordpass doesn’t let users do that automatically,. You have to contact them. (They say it works from IOS but there was no option to delete as shown in their instructions), So I contacted customer service. FOUR email exchanges and they have yet to honour my request. They keep asking if I’m sure and the last email they said they are looking into it! What’s to look into? Beware of a company and app that forces you to contact them to delete your accounts and data and then won’t even honour your request in a timely manner. This is poor business practice. I don’t believe all of the positive reviews here. BEWARE they will waste your time and hold you and your data hostage if you sign up,.Version: 3.23
✓ Locked out no warning lost everything avoidTitle sums it up never once needed master password now locked out and all lost never trust this crappy sneaky awful company I paid for VPN service and was hacked they are the worst.Version: 2.23.1
✓ I think its goodVery difficult to understand the steps. I think it will be good once I figure it out..Version: 3.31.1
✓ Importing from ICloud on iPadTried everything that this site said to do to transfer my passwords from iCloud. Absolutely everything they tell you to do FAILS! It will ONLY except Browser stored passwords, NOT iCloud as they say it will!!! Will attempt to get help from them or I’ll simply request a refund! When you follow instructions from a web site… you expect them to work! Apparently not NordPass….Version: 3.30
✓ Makes me crazyI got this as an alternative to the equally annoying RoboForm. I got so annoyed trying to set Nordpass up, I deleted it. Then I got an email telling me how easy it is to set up. Okay. Email address for login. Okay. Password. Okay. Log in. 'We don't recognize your login credentials'. Sure. Reset password. Log in. 'We don't recognize your login credentials'. Use your Master Password (this where Roboform lost me). Don't have a Master Password? We'll send you one, but don't lose it. Keep it in a safe place. Okay. I copied and pasted it somewhere safe. Okay. Tried to log in AGAIN. Pasted the Master Password in the master password place. 'We don't recognize your login credentials'. So before I threw my phone against the wall, I deleted Nordpass again. Quote the raven "Nevermore". Yeah kids, easy as falling off a rock. So I'm gonna stick with the competition's annoying app. I'm kinda getting used to its quirks. Ta ta, Nordpass..Version: 3.30.1
✓ It has been a mistake to choose this appWe used LastPass for years and because NordPass had a much more beautiful and intuitive interface we moved our family plan NordPass. Indeed it was more user friendly but it proved to be very weak and unintelligent compared to LastPass. When you log out on the computer it requires you to be online to login again. We travel a lot and spend long ours offline this was really annoying for us. Also when you go to log in again you are first redirect to login to your Nord account and after that to NordPass which was insane. The integration with safari and iPhone was also very buggy, many times it didn’t work. And it doesn’t allow you to upload files, like a pic of your passport for example. The worst of all for me is that we wrote suggestions and explained issues and no one ever returned. It felt like a company that doesn’t really care for their customers. We paid for a year of family plan but after 6 months we stopped using it and we’re really happy to return to LastPass. I do not recommend NordPass..Version: 3.16
✓ Very tricky to set up. Where’s my VPN?Where is my actual VPN? How do I invoke it when browsing? Where is the tutorial?.Version: 3.30.1
✓ No TOTP or 2FAThis can beat them all but it lacks basic features that all other similar managers have. I tried it for a month and I found myself going to my old password manager to retrieve the 2FAs and stay there… this feature was requested thousands of times on different platforms where Nord has a presence but was ignored without an answer..Version: 3.31.1
✓ Wont open!!Error message since the last update. Cannot open the app!!.Version: 2.11
✓ NordPass doesn’t pass!!I have been blocked out of my NordPass for months! I can login to my VPN with the “master” login P/W but it will not let me in to my NordPass app on my computer (so I have to use my phone app - yes paradoxically it still works - to look up passwords then transfer these long complex P/Ws to my desktop. Ugh, so over NordPass). So bloody frustrating!! I have gone to tech support and they are simply useless and will not help so I am off to find another service. Dumping Nord for good!!!.Version: 3.31
✓ Extension disconnectedKeep getting logged out on iOS, both iPhone and iPad. Rendering auto-login almost useless as you need to re-login to NordPass before you can auto-login to anything else using NordPass..Version: 3.28
✓ 1Password is BetterUsed 1Password for years but thought I might give NordPass a go as it’s cheaper. The main issue was that NordPass would not allow me to use it whilst offline. It continuously prompted me to login via the website, which I obviously could not reach as I was offline..Version: 3.27
✓ Failed me completely tonightCan access it through my phone but not laptop. Tried everything - changing passenger, codes etc. Just goes round in circles . Just robot response to my support ticket request. I no longer trust them with my personal data. Have requested the deletion of my account. Going back to Dashlane..Version: 3.31.1
✓ Pretty rubbishIt doesn’t generate passwords when creating accounts on websites or apps so you have to open it separately then copy and paste a generated password. After that it doesn’t save new passwords/account details for websites and apps. It doesn’t integrate with IOS when I am promoted to input my Apple ID password. Overall it is pretty trash..Version: 3.19.1
✓ Makes changing your old passwords fustratingI downloaded this to try and make managing all my various internet accounts easier. First thing you have to do is make yourself two new strong passwords. Erm, I downloaded this app precisely because I hate doing that. I then planned to go and change the passwords on a bunch of my accounts so that I’m not reusing the same password for many of them. Nordpass makes this very hard by not identifying where the website is asking you to “confirm your new password”so it puts in two different strong passwords that completely don’t match so the website will not allow you to proceed. When you click in the box to copy-paste from field 1 into field 2 it changes the password. Have several tries I gave up and wrote the password on a bit of paper..Version: 2.21
✓ No email masking on IOSNo email masking feature on IOS, they only offer it on their extensions..Version: 3.31.1
✓ ReviewDon’t understand how it works. My “free” trial was billed already!.Version: 3.31.1
✓ IOS version is a corrupted version of the PC version!I just found out that you can add and edit custom fields in the PC version of NordPass, but you can’t do that in the iOS version! My old software (DataVault) worked fine on my iPhone, iPad, Mac and PC. I wasted money on a premium subscription, only to find out that it doesn’t have one the most import cross-platform features!!! Now I have to start all over again to find a good password manager..Version: 3.31.1
✓ CumbersomeFails to ask to save new passwords or update others. Continually have to enter master keyword whilst already using. Cumbersome when on Chrome browser now that it’s been removed..Version: 3.24
✓ Doesn’t work on iPhone 15The app was working fine on my iPhone 11, but when I upgraded to an iPhone 15, the app just shows a black screen. Have updated but still have the same issue..Version: 3.29.2
✓ Nordpass for iOS devicesIt does not auto save passwords for new sites. They have to be added manually..Version: 3.26
✓ Rarely works and slowThis password manager needs work. Having switched from LastPass I was expecting a similar experience, especially based on how great their VPN software is. Overall, visually appealing but not functional. I have to go to another device to get the password and then copy it across. I’m looking to switch again.Version: 3.30.1
✓ LimitedAs it is foreign no English Banks or Building Societies. They are the most important. If search can’t find it you can’t put it on very limited. Glad I tried the free version firs Alex.Version: 3.26
✓ Constant random logoutsI’m kind of at a loss with the service, I’m constantly logged out at random and really inconvenient times. Support is not very helpful or informative. I’m also a little annoyed that login notifications aren’t a thing with this service. The app works really well, but these technical back end issues and lack of being able to tell who or what is signed in is making the service not enjoyable..Version: 3.28
✓ ManagerToo sloppy of entering passwords;not streamlined properly.Version: 3.22
✓ Good app - poor customer serviceThe app works well and am satisfied with it. However, their customer service is very poor. I managed to double pay when I first got the app. Contacted customer service and was promised that my subscription would be extended because of the over-payment. Guess what happened when the first subscription period finished? The promise of extending because of the overpayment is completely ignored. I’ve contacted them and been given a non-answer. Further communication by me has been ignored..Version: 3.31.1
✓ NordPassNot working.Version: 3.29.1
✓ Hopeless for IOS mobile devicesPurchased the Premium subscription and then found out that many of the features are only available on a desktop device. They don’t seem to tell you that in their description.Version: 3.25
✓ Cannot open appJust got the new iPhone 15 and cannot open the app at all it just stays on a black screen.Version: 3.31
✓ Costly bugBeen enjoying it so far until its gotten really buggy on ios for several weeks now. I’ll go to unlock it via face id or master password but it’ll just cycle over and over asking my face/pw and never actually entering my password for the site i want to access. And then when I try go into the actual app its frozen. Even a phone restart won’t fix it, it just randomly decides to fix itself a few hours later. Very frustrating and very costly. I’m on the verge to changing all my services from nord if not fixed..Version: 3.30.1
✓ TerribleWhen you ask to have your account deleted and 4 months later they still haven’t done it. And the only way to request deletion is via the app. It also seems to be a manual process with too many questions in emails Avoid!.Version: 3.23
✓ Terrible and hellish appNon existent support. Terrible desktop browser integration. Clunky and poor IOS integration…etc. I walked away from a two year subscription it was soooo bad. They are so disconnected from the customer that their support auto response to your registered email, with ‘premium subscription, a request for proof of payment!!!! They want the receipt and who you paid it to and so on…you have a live paid up account and they don’t know you. It’s a joke. The app hardly works. The desktop integration doesn’t work. There’s no one to support you for anything. It’s horrible. Completely avoid if you want quality and value your time..Version: 3.23
✓ Was loving it until...The new update deleted all my saved passwords and made it completely useless until I manually renter every one individually 🙄 makes for a very frustrating user experience..Version: 2.12.1
✓ Hate itCan’t figure it out. Shouldn’t be that hard. No numbers to call for help. They already have my money!!!.Version: 3.27
✓ App extension disconnecting with latest updateYour latest update has introduced a bug which means the app link for sign in keeps being disconnected on iOS and you have to log back into the app. Please fix asap or I will go elsewhere..Version: 3.27
✓ Advertised for wrong reason - Be Careful!This app was promoted for a different reason than actual purpose and they make it impossible to close or delete the account that they have you pay $148 for. An article stated that NordPass would enable one to watch shows aired in Canada but turns out it was an imbedded advertisement that was VERY deceiving. In order to close your account that you’ll never use, they want you to provide extreme details of full credit card number, bank statement, transaction date, grandmothers blood type, stool samples etc (kidding on the last two but you get the message)..Version: 3.22
✓ Blank ScreenAfter updating to iPhone 15, the app doesn’t work anymore and is just a blank screen.Version: 3.29.2
✓ Don’t bother. It’s a waste of moneyExcept for the password generator, nothing else works either in the app or on windows.Version: 3.31.1
✓ FrustratedCant make it work on Apple devices.Version: 3.30.1
✓ Help instructions are out of dateHelp instructions online are out of date, the screen shots do not match the current app. Therfore pretty much useless. The online chat support people send you to the old instructions, so, once again not much help. Does not help on an iPhone when generating passwords in Edge when signing up for a new account or website. You have to manually go into Nordpass to generate the password. Which does not realise that you are registering for a website..Version: 3.30.1
✓ Utter madnessI have now tried three times to unsuccessfully set up a premium fully functioning account. I have had to reset and delete accounts twice and have been charged twice . All this, despite being in contact with customer service who have been absolutely. This app is a joke and I have wasted so much of my time in entering information which on one occasion I completely lost. avoid this app at all costs..Version: 3.29.2
✓ Ok but not greatI recently switched from LastPass (an issue in itself with their lack of internal policies and multiple breaches). While NordPass seems equivalent in interface, the App really is behind the times. The app does not save passwords to new sites from within safari. You can use safari to pull your current passwords, but it doesn’t help pull them into your database when created. Also, some features such as data breach scanner are not completely functioning within the App. One other key feature that LastPass did have was better integration of folder use and favorites. While folders are in NordPass, you can’t really sort your view by favorites or folders. Folders are more utilized for searching. NordPass seems to be a solid app to use, and possibly more policy structured company (as they have independent audits of their policies, which their competitor did not allow)..Version: 3.23
✓ Forced update and lost everythingJust added a new password in the vault and then updated an email account with the new password. When I saved the password in this app it forced me to update before allowing it to save and therefore lost my new password. Locked out of my email forever now as had already changed the mail password. Terrible app.Version: 3.23
✓ Password recovery sucksThey keep sending me codes that don’t work anywhere..Version: 3.25
✓ Useless if you have no network connectionThe app itself is ok but will only work if you have a network connection so if you chose to go abroad without any roaming or go to a place where there is poor network, you will not be able to see your passwords..Version: 3.24
✓ Waste of time and moneyPaid for the premium plan. Instructions are vague, app is difficult to figure out and use. So far I’ve managed to manually enter a few passwords, however I got locked out and account was reset. Communication with support staff is terrible. All they do is send the same set of instructions (which do not take care of the issues) over and over again. I do use the VPN which works well and is user friendly. NordPass is definitely not user friendly. I have no idea where all the positive reviews come from, must be IT techs who live and breath computers. As an average user, I have no time for the stress this app causes me..Version: 3.30.1
✓ Not nearly as good as othersUpdate after update and still NO proper offline mode or custom fields. If you’ve got no internet and you haven’t opened the app for a while (or you’ve killed it) it will NOT open. VERY frustrating and could leave you stranded. Also, custom fields —they’re in the web and desktop apps, but not in this app — what gives? Most other mainstream password apps do this! Really regret subscribing to this app now. Will not be renewing..Version: 3.31.1
✓ Terrible customer serviceIt is a nightmare if you need to use their customer service, especially if you want to cancel your subscription..Version: 3.28
✓ RubbishIt won’t allow me to log in on my iPad. Pretty useless . ‘ 400 error- please check your URL and try again’ FFS.Version: 3.30.1
✓ Not intuitiveI’m not tech savvy but can usually manage. This did not work at all for me. Put in existing PW as prompted, did generate PW, got a string 30 characters strong, hit use and tried it. Nothing. Ended up using existing PW and deleted app after 3 tries on differing accounts..Version: 3.27
✓ Black screen of deathI like this app, I use it on my iPad pro and 2 PC's, and it works great. I even recommended it to my mum. But since a few updates ago, it no longer opens on my iPhone X. Devs, is this phone no longer supported? I've reset, uninstalled/reinstalled and everything, but still only get a black screen and it's been a few months now. It would be a 5 star if it still worked. Please let me know if there is anything I can do or if there is a way to roll back to an older version. Thanks..Version: 3.25
✓ Removed Features?This app is no better than the Apple or Google password manager. They used to have the ability to upload a photo to each item so if I wanted a copy of the back of my credit card or drivers license it would all be there. Now they have removed this feature making it really featureless. You have the ability to do everything that Apple offers already..Version: 3.22
✓ Rubbish do not buyThis is the worst password app ever.Version: 3.22
✓ Doesn’t log me in on iOS appI have premium, I tried to changed password and it log me out on iOS app. After trying login again it keeps loading and doesn’t let me log in. Everytime authentication performed and keeps loading on app..Version: 3.25
✓ Terrible companyBeing charged for nothing and can’t stop it!!.Version: 3.26
✓ Used to be goodThen they added a timeout which meant that you would be frequently asked to re-authenticate to your nord account. This happens way too often and always when your trying to do something quickly. I appreciate the security I really do but I know my vault password and it’s got faceid enabled. I don’t know my nord pass because I made it nice and secure. But now I have to store that somewhere else because you keeep disconnecting..Version: 3.28
✓ Biometric lockout and customer service runaroundI loved this app when it worked for me. I paid for a year, but couldn’t use it for a large portion of the subscription. These were my problems with the app: Issue 1 - The option to unlock the app with biometric (Face ID/fingerprint) stopped appearing one day and nothing brought it back. Biometrics had worked so seamlessly so so long, that I began to rely on it. I got totally locked out of the app and was unable to bring up biometrics to unlock it. Customer support couldn’t figure it out. Uninstall/reinstall, resetting, and other attempts got nowhere. I gave up on every getting back in. 2. After giving up on ever getting back in, I contacted customer support several times asking them to reset my account, I provided them the necessary information, I told them I understood that I would lose my current saved passwords if I did this, etc. and never got my reset. 3. I was stuck with an app I paid money for, but couldn’t use. I’ve subscribed to NordVPN for nearly a decade now, so I tried this app at launch, and what a disappointment. I hope they’ve made improvements. Backup EVERYTHING and don’t trust this app for anything important. Customer service may not be able to figure it out..Version: 3.24
✓ WAITING WAITING WAITINGWaiting since 27 June to get a refund. Signed up for $42.96 for two years. $70.88 taken out of my credit card. Emails back and forth and still no refund I have even been sent two emails Am I happy with out come? No no. No replies.Version: 3.26
✓ Hideously complicatedUnusable SO SO complicated to set up on IPhone hated it, gave up. Love and recommend the VPN though.Version: 3.22
✓ Master password never worksI keep getting logged out and when I attempt to log back in I’m always told that my password is incorrect. I have reset it several times but it always says the same thing each time I’m logged out. I end up having to use a one time passcode to get back into my account. I’m loosing faith in this app and may look at moving to a different password manager..Version: 3.29.2
✓ IPhone 15 Pro MaxBeen over a week I still can’t use the app to view my passwords. I have urgent banking requirements and all sorts of services I need to access. Tried to access the web version as well via iPhone but it launches the app. Just stuck pitch black..Version: 3.30
✓ Dont downloadDon’t download they lock you out all the time now lost all my passwords because can’t get back in.Version: 3.31.1
✓ Difficult to send feedbackTo send feedback, the Help item on the desktop app provides instructions that I cannot get to work (looking for a megaphone icon). The mobile app does not provide any facility to provide feedback, except to submit a review like this one. If NordPass truly want to improve the product, it should be simple to submit feedback. Otherwise, both the desktop/browser (now combined) app and mobile app work well..Version: 3.27
✓ Doesn’t integrate with Chrome (Chromebook)I got this program to handle passwords across Mac IOS and Chrome OS (laptop), iPhones, and 6 family members. The program plug-in installed through Google play won’t connect. It just keeps flashing error messages. It just won’t integrate as advertised for my needs. It’s been a couple months and I’m ready for a divorce. Google password manager has proven much better..Version: 3.27
✓ Should get more for my moneyI had to switch from a company that was offering a very good password manager but due to the war in Ukraine that company is now compromised because its in russia ( had no idea! )i was told that Nord pass was the best… at the price it is offered ( 3 times what i was paying) well i expected more. My previous password manager gave me the opportunity to save images directly in the vault, not easily done with nordPass. I have subscribed for a year… i will probably shop for a new provider instead of renewing..Version: 3.30.1
✓ No option to create new accountsWhat is seemingly a very basic functionality and every other password manager has it, doesn't exist here... when you create a new account on a website you cannot generate a password on the spot. You have to manually create a login on the app and then use it. This is really bizarre... bitwarden has it, 1password too..Version: 3.26
✓ Wont workIt just wont work no matter what I try.Version: 3.22
✓ Fine but annoyingWhen NordPass works, it’s a breeze. But recently I’ve found it logs me out all the time on the app (ALWAYS when I’m quickly trying to log into something) and you have to go through all the master password faff. Also, when you try to set up a new password for something (eg setting up a new account on a website), the interface for using this app to generate and add a fresh password is far too many clicks (it doesn’t seem to know you’re trying to generate a password / add a new account like Chrome does / NP does on the desktop app)..Version: 3.29.2
✓ IOS Freeze IssuesFirst let me say that I am a fan of NordVPN, but not a fan of the NordPass App which constantly freezes when I start it up. I literally need to close and open the App several times before it finally fires up and is working. This is an inconvenience when you need to access something quick. Please fix this bug. - Power User..Version: 3.31.1
✓ Clunky appApp is so clunky.Version: 3.31.1
✓ After Update is unusable!Latest update requires iOS 14, which isn’t compatible with my older model of phone. As much as I’d love to fork out 1k for a new phone /s, I’m disappointed that the Nord team decided to cut off lower income users from their services. The app is great but unless there is a sec vulnerability with iOS 12 I really don’t see why you had to do this. 😕😡😰.Version: 3.9
✓ YukSo bad to navigate through site. I just want to see my account but there are no direct links from other windows..Version: 3.23
✓ Authenticator app???I have NordPass premium. Works well on my phone and desktop. I recently tried to use it on my laptop but it wants an Authenticator app. No idea how to set that up.Version: 3.24
✓ Computer use is super buggyFunny thing is the software of pretty much seamless on the iPhone. However, using the computer is a major PITA. Gets logged out and you have to get in through the Nord Account before you can log into NordPass. After you log in NordPass won’t let you edit passwords or make changes. It will insist on dropping in new passwords whenever it sees an opening. I use the phone as a backup and find myself going there more often when the laptop jams me up. I keep track of multiple businesses so using my phone to run the shop is not a good thing..Version: 3.31.1
✓ CostI had assumed that NordPass would be of the same calibre as that of NordVPN. In truth, I still don’t know whether that to be the case or not. Having read some of the reviews I applaud you for allowing negative posts to remain included; I know that not to be the case with countless other software. Why I have only given NordPass 2 stars is based totally on price which I view as exceedingly high. I may come back to it if the price drops or it’s performance is significantly improved in the court of public opinion. I know about the free version and like another reviewer I think there should be a real and substantial incentive for NordVPN customers to use NordPass as their password manager..Version: 3.4.2
✓ Good, but needs some with to be greatI constantly have issues with the app not inputting passwords, cycling over and over when logging in, and not saving passwords after creating. I’m at the point I’m going to just go back to using apple’s password vault. However, I’m going to give it a little time to see if it works itself out, because I’m a fan of Nord products..Version: 3.31
✓ Almost a 5 star appNearly flawless. Unfortunately the iOS version has a very annoying editing bug. Every time I edit a character in one of the fields the cursor immediately jumps to the end of the entry. Also lacks flexibility in choosing passwords - only random strings of characters and no choice to use recognisable words unlike most other password managers. Minor point - I have passwords that don’t relate to websites but they have to be stored as secure notes because you can’t save a “password” without storing a web address. Dropped a star. The editing bug is becoming infuriating and I’ve now discovered my passwords are not updating across devices. Changed on Mac desktop, two days later still not updated password on my iPhone. Also discovered I can create a password using words on Mac desktop but not on iPhone. Will have to change password apps. May revisit this one if the irritating flaws are corrected..Version: 3.1
✓ Save your money sanity and timeMaybe Ive just been spoilt by using Lastpass for last 10 years. I wasted 2 months trying to use Nord. From needing 2 passwords to use it to it not autofilling passwords, not saving passwords and clunky it’s worn me down. I have a subscription to 2028 and I’ll not use it another day. I just paid full price for LastPass premium..Version: 3.31.1
✓ Hard to navigateOkay, so, I’m probably a little older than most users but I’m struggling to even enter a new website; it should be much easier than this. What they really need is a video tutorial to show people how to do the basics; that’s all I need is the basics. On the plus side, their customer support seems top notch, hopefully, I will never need it..Version: 3.30.1
✓ Font size too smallNice app for password management but very limited. You cannot change the size of the font and there are no options to enlarge your password like other password apps..Version: 3.17
✓ IPad functionality still sucks!I use an iPad Air II. From my research, the developer still hasn’t fixed the glitches with the Pad OS. Also, the app is too expensive compared to other p/w managers. Like everybody else, I’ll wait till I see improvement. I was asked to edit my review (4/5/20), but the bottom line still stands. For my money, and after using Nord VPN, it’s the vest best you will find at the App Store, and the price is reasonable. But, Nordpass needs to have a staff meeting, decide whether they really want to emulate their VPN app, or just fade away. I’ll buy the app eventually, because it’s a good one, but I’ll wait till the price is reasonable. Do a focus group or two, guys..Version: 1.7
✓ Doesn’t work on an ipad and iphone without an iMac.Having paid for a family membership until 2025, I’ve discovered that I can’t use this service as I don’t have an iMac, just an ipad and iphone so I can’t import all my passwords without doing it manually..Version: 3.28
✓ It’s sorta adequate but…At first, I was pleased with NordPass but then I ran into some kind of problem and it’s been incredibly frustrating to contact their support by email. In fact, I don’t think anybody actually reads the emails There appears to be both a “Password” and a“Master Password.” I’d show you the screenshot if I could, but it’s not possible in, these reviews. In any case I’ve written to Support because I’ve been both logged in and simultaneously also told I needed to get a Master Password… I was not aware that I ever had both a Password and Master Password,; I’ve written to them for clarification, and nobody at NordPass will answer… I write to them and their emails are about different subjects… It’s the weirdest thing I’ve ever seen… It’s as if they hadn’t even read my emails…. I’m definitely going to look into the Google Password Management System..Version: 3.27
✓ Fix your loginEvery few days the app log itself out. I have login again from scratch and suddenly 2 second job is like 5 mins.Version: 1.6
✓ Annoying loginsNot sure what you’ve changed but i now need to log in every day which is quite annoying. I’m using the same phone everytime so not sure why i need to do this..Version: 3.29.1
✓ A Marketing NightmareNord apps are loaded with Nord marketing. Nord goes on and on about privacy and streamlining one’s life, yet their apps constantly nag you to either buy their products, configure things that are already configured, or use their other apps even if you already are using them. It’s just a constant barrage of interruptions. No checking against your account to see what’s already deployed. If you turn off notifications to stop the marketing you turn off other legitimate notifications. Nord Support takes days to respond and it’s usually canned responses and issues are seldom looked at carefully. I’m sore displeased with the overall Nord experience..Version: 3.30.1
✓ IPhone and iPad Apps limited functionalityThe NordPass iphone and ipad Apps provide only minimal limited functionality when it comes to managing passwords. One finds themselves having to switch to a laptop to have access to a complete set of password edit and management functions. Not what one would expect in from an app whose primary role is to ease password management. What NordPass has implemented works, it’s just insufficient. NordPass gets an incomplete for their Apps earning it a grade of 1 Star..Version: 3.30.1
✓ IPhone integration needs some workNordPass is great on the computer but it needs more development on iOS. It’s need an extension for the browsers so that it can reliably allow the option to select a NordPass password..Version: 3.19
🙂 NordPass® Password Manager Positive Reviews
NordPass® Password Manager works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NordPass® Password Manager.
⛔ NordPass® Password Manager Problems
