Guardian Puzzles & Crosswords Negative Reviews

Guardian Puzzles & Crosswords App Complaints & User Negative Comments 2024

Guardian Puzzles & Crosswords app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Guardian Puzzles & Crosswords? Can you share your negative thoughts about guardian puzzles & crosswords?

Guardian Puzzles & Crosswords for Negative User Reviews

✓ App doesn’t even runJust paid for a subscription but the app freezes when opening. Previously used under a trial and it mostly worked well. Looking at recent reviews this seems to be a common problem and no acknowledgement by the developer. Will be trying to get a refund 🤞🏻.Oz Beanie BearVersion: 1.4.1

✓ Significantly worse than the onlineThe Guardian has an excellent online crossword page. The check and cheat are easy to use, not hidden behind another menu and they have a useful anagram helper feature. In comparison this app is really poor. The drop down menu is clumsy. There is no anagram feature, after you complete a clue it automatically spits you into the next one instead of letting you look at the answer and clue together. I don’t know why you would not base your app on a good online experience that you have already created and instead make something that is significantly worse. What a disappointment..ElgazatronVersion: 1.0.1

✓ I won’t be staying longI restarted my subscription after getting into sudoku (the crossword part of the app isn’t worth having as it is more limited than the online version). Only one day in the app has lost all of my data from a partially completed puzzle. It is limited in that there is no undo button to backtrack and unless you have a phenomenal memory this makes unpicking a wrong decision very cumbersome. I would like to see an option to have some colour coding of pencilled in numbers. On the pdf version from the daily I can use my Apple Pencil to do this eg marking confirmed paired cells with a different colour. Most irritating besides the data loss today is the lack of any indicator to show which puzzles are in progress but incomplete in the landing page. If they can be marked complete this should not be difficult to achieve. Disappointing to see that the low ratings are still there given the fairly hefty annual fee..Washington RedVersion: 1.4.1

✓ Doesn't work at allOpened the app for the first time on my iPad, saw the available crossword puzzles (all of which were from early 2022 - it's currently July 2023) but nothing worked. Wherever I tapped, nothing happened. Force quit it and opened again. Some of the puzzles were now recent but, again, tapping anywhere did nothing. Back to the website for me..PhilgyfordVersion: 1.4.1

✓ Subscription won’t workLoved this app til I re subscribed this year and it won’t acknowledge it, have updated iOS, deleted and reinstalled app and I can’t get it to recognise my paid subscription, customer service have replied to emails but have been unable to provide any constructive feedback or resolution. I have completely wasted my money resubscribing this year, have left it for a few months and have retried again now but no success at all. Very disappointing..S8nd1Version: 1.4

✓ It’s okThe app is ok, but it’s a shame that the puzzle answers inputted don’t copy on the newspaper version and visa versa, so if you log in to the other platform to carry on you have input all the answers you’ve already found..ItIs eVersion: 1.4.1

✓ Subscription issueI paid for the subscription and after while the app ceased recognizing that I had a subscription. Contacted the Guardian customer support and they told me they were looking into it, but after a month I’ve received no support or offer to refund..Foggy troughVersion: 1.4.1

✓ App not workingJust got a brand new iPad mini 6. Downloaded this app. The list of crosswords showed fine, but when I tapped on a crossword all that came up was a completely blank screen. Uninstalled and reinstalled a couple of times, nothing. I hope they can fix this soon..AntyMatter99Version: 1.4.1

✓ Does not workScreen is mostly unresponsive, had to quit and restart multiple times for it to allow me to sign in. I’d hoped it was included with my Guardian subscription but apparently not. How much does it cost? This info is apparently on a need to know basis — can’t find the costs in the app or in the App Store. Anyhow I never could get any puzzles to open so I don’t know if it’s any good. Deleting...-.-.-.-.-.-.-.*.Version: 1.4.1

✓ Frustrating bugsI love the app when it works. I have just unsubscribed yet again because the app has frozen. I can’t even resubscribe via the app. I have tried turning my iPhone on and off again (several times) and have deleted and reinstalled the app, several times. I tried cancelling my subscription and resubscribing after deleting the app. If I am doing something stupid, somebody please tell me. Meanwhile I will grow steadily more miserable because I am missing my Killer Sudoku..Ibslob BibalobVersion: 1.4.1

✓ Don’t bother, website is betterAs others have mentioned, there are some features in the website that are missing from the app. However the biggest thing for me is that the magic keyboard for the ipad doesn’t work (where as it does on the web) - typing on the touchscreen instead is clunky. Cancelling my subscription until it’s improved!.Tommy_da_catVersion: 1.3

✓ No keyboard support on iPadIgnores keyboard and wastes half the screen on an in-app keyboard..Jdawg1037Version: 1.3.1

✓ Another subscrion requiredI subscribe to the guardian and can do all of these puzzles via the guardian app. So why do i need another subsceiprion to so the same puzzles in this app.IanInAusVersion: 1.4

✓ Disappointing overallStarted the free trial to share cryptic crosswords with a poorly family member but disappointed to find that element doesn’t work. Sending the link to share only sends a link to download the app, which we’ve already done! The crossword puzzles themselves are very good, with a variety of setters and difficulty. I’m finding the screen display rather small on my iPad and not as easy to use as the Guardian online, which is also much cheaper. It would be nice to do sudoku without ads but really not worth paying for this app..GolwgyrafonVersion: 1.4.1

✓ Sharing with friends doesn’t always workI really enjoy the puzzles, but anytime I try to invite a friend, they just receive a link to download the app (even though they have it already). We can see the same puzzle but not see each other in it..BatKxVersion: 1.4.1

✓ Great on iPhone, terrible on iPad ProWe love doing the crosswords together, and recently purchased an iPad Pro, along with the Magic keyboard folio. I was very disappointed to find that typing on the magic keyboard did not work whatsoever in the app, meaning you have to use the app’s onscreen keyboard, that is bizarrely spaced, and not intuitive to use (as well as being awkward to use when the iPad is attached to the Magic keyboard..Spex299Version: 1.4

✓ Good if you like doing old crosswords.I keep finding latest crossword available is from the last day I used the app. There is no refresh or ‘fetch new’ button. After days, more crosswords will suddenly appear. Also, start puzzle on iPad in morning, resume on iPhone later but my answers aren’t there. Definitely NOT worth the money..RegSnurgeVersion: 1.4.1

✓ Frustrating waste of moneyThe app stopped working, nothing about it in the faqs, no response from customer services. I’ve wasted money on an app I can’t use. A very disappointing experience. I can’t afford losing most of a years subscription. I’ve paid a subscription for a service I can’t use, I feel cheated..Willy WiggledaggerVersion: 1.4.1

✓ Mostly good, lacks featuresEnjoying having puzzles in an app rather than needing to wade through the website - easier to have a quick break. A couple of niggles - - No anagram helper. This is the big one and would help improve the experience to match the website. Defeats the object of being on an app if I need a pen and paper to fiddle with anagrams. This is the thing that might make me give up on the app. - No option to clear a word. Minor issue but would be nice. - Related but not a part of the review of the app. Had issue getting my devices to sync/recognise the account. Sent a help request by email and never got a reply - disappointing..AllanthesheepVersion: 1.4

✓ Keeps deleting my dataHave had the app for a while and mostly been good. However it has started to repeatedly delete my data half way through completing puzzles. Have deleted app and tried to re download but is now frozen completely and won’t let me back in!.LoueysueVersion: 1.4.1

✓ App is now completely frozen…This used to work on my iPhone and I signed up for the paid subscription, but the App is now completely frozen on startup (even after deleting and reinstalling). Unusable, so cancelled my subscription and deleted the app… disappointing..CarlaSmileyVersion: 1.4

✓ Loved the app until it stopped workingI have a subscription through the App Store but the app doesn’t recognize that and only lets me play the free games. I tried to contact the developer, they pointed me to the App Store. After an hour chatting to the App Store help team it was suggested I update my iOS. Took me another hour or so to do that, I redownloaded the app, it still doesn’t see my subscription. That’s a lot of time to spend trying to get a puzzle game to work. Let me know if there is an actual fix to this problem and I’ll change this to 5 stars because it is a 5 star app when available for use..Puzzlefan1233Version: 1.3

✓ Accessabilty improvementsAs a visually impared person it would be nice to have more accesabilty to the app. I use voiceover a number of the buttons are labeled image, when navigating the grid it would be nice to be able to scroll up and down as well as left to right, instead of just saying the number of letters in a clue it would be useful to say letters are already in the clue eg v blank c 3 blanks. The 4down app is a good example of what can be done..Phunt23Version: 1.2.1

✓ Doesn’t remember settingsThe app doesn’t remember any settings you select to do things like turn off the timer; you have to re-do it every time you open the app back up which is super annoying..Reviewer270Version: 1.0.1

✓ IPadDoesn’t work on my iPad.Jacq NYCVersion: 1.0.1

✓ Terrible keyboardUninstalled after less than a minute. The keyboard is too low down on the newer Face ID iPhones, which is inconsistent with the rest of the OS and uncomfortable to use. Given that the first of these devices came out nearly 5 years ago, it really goes to show how much they care about this app. A cheek to charge money for a product that you aren’t reliably supporting..CBSmithVersion: 1.4.1

✓ Please fix optionsThis app is great for sudoku, with different levels and a great hint system. But it desperately needs a global settings function. I like the timer off (timed games give me the heebies) and the conflict catcher on. Every single time I start a new game I have to change the settings and then click apply. It’s so annoying. I spent 20 minutes to day on a puzzle that was full of conflicts because I’d accidentally clicked close instead of apply and thought conflicts were being caught. I’m still in the trial period and will not subscribe until this is fixed..Poppy23Version: 1.0.1

✓ 45 Day trial then £3.49/monthIt’s a pity the Guardian doesn’t say in the advertising or anywhere in the detail that this is an expensive app. You hav to investigate what the In App purchases are to find out its a subscription app. In app purchases to me means you can purchase extras when in the app. If it was a third of the price it would be worth buying. Dissapointing..NickdteignVersion: 1.2.1

✓ Great if it works. Appalling lack of aftercare by GuardianThe app is great when it works. Great range of puzzles and a extensive back catalogue to keep you busy through lockdowns. But, after months of happy use, the app started telling me I wasn’t subscribed. The most frustrating part of this was the useless response - mostly no response at all - from the Guardian customer service. So unhelpful and disappointing..Biddy 1959Version: 1.3.1

✓ Really enjoy this app but…I’m having awful technical issues with this app! I love the games but it often crashes and I get a blank screen so I delete the app, re-download it re-engage my subscription and it works for a short time until today. It’s no longer working and saying that I’m not connected to the network and the app thinks it’s 13 February. So annoying!.GeorgianaArcherVersion: 1.4.1

✓ App keeps freezingGreat app which I really enjoy. I just updated it and am happy to see new puzzles added but the app just keeps freezing. I must have shut it down and reopened it twenty times but to no avail. Is this a problem with the new update.LulubelleF17Version: 1.4

✓ Content good. App is sub parThis would be at least 4 stars if it made ANY attempt at all to save my progress. Which it does not. I like these puzzles but generally enjoy solving them just once..BadWolf359rVersion: 1.4.1

✓ Good puzzles but partially unresponsive!I was enjoying this app, there is a great selection and quantity of puzzles! However, since updating my system to 13.5.1 the app has been somewhat unresponsive. Sometimes selecting options (e.g. letters, menu options) requires you to click more than once to get it to register the action..Lmadden0Version: 1.0.1

✓ Keyboard for Crosswords?This app would be much better if it remembered the preferred settings and allowed a Bluetooth keyboard to be used. Probably will not renew,.BlackneeVersion: 1.4

✓ Bad keyboardGood app, only let down by not using the standard iOS keyboard. Bizarre that you’d make it easier to make typos in a crossword app….H.CollingridgeVersion: 1.4.1

✓ Clunky, expensive, and not included in sub/membershipThe app itself is clunky. There’s a real lack of touch (haptic) or sound feedback the let you u defat and your touch, I’ve never entered so many typos / misentered so much text. But £3.50 a month on top of my iOS app £12 every five minutes and a membership that I don’t know what I get from is too much..Rough mikeVersion: 1.0.1

✓ Too many typosGenerally a good app but there are a good few errors in clueing and often the ‘correct’ answer is a miss-spelled word, e.g. scoPland yard instead of scotland yard. Or clued as (9,3) and the answer is ‘pay attention’ which is (3, 9). There are lots of others where a 3 or 4 word answer is indicated as (11) or (12) which should indicate one word..Maccles19Version: 1.2

✓ Frustrating and disappointing productI downloaded and set up a subscription for this app in May 2020. I have two Apple ID’s like a lot of other people according to Apple, with one for my calendars, email etc ( primary ID )and one for itunes, movies etc. I was able to originally choose which ID to use for this apps subscription via the App log in page and used the iTunes one. However about a month into the subscription I updated the app only to find this no longer worked and I was told by the Guardian support page that I if I wanted to use the Subscription I would need to to change the Apple ID in my IOS Settings. This seemed very cumbersome. The support has been totally useless and I feel I have wasted a years subscription. I feel very let down and would not recommend this app for those who have more than one ID..Malvern mateVersion: 1.2.1

✓ UnusableIt freezes each time I open it, so can’t even play. Not ready for public consumption. I look forward to it when it is..JBLondon96Version: 1.0.1

✓ Stopped working over a year agoThis app was at one time the best puzzle app available, but it stopped working for me over a year ago (just randomly froze up), whenever I go onto the app it doesn’t even look as if the puzzles have updated since then. It’s a shame as it was a great app..ShogunV6Version: 1.4.1

✓ Almost great - lack of magic keyboard suport is a constant painI love *almost* every aspect of this app, but the lack of support for the magic keyboard on the iPad is really painful. The aswesome physical keyboard is right there (I keep reaching for it) and pressing keys on the screen feels so clunky instead. Plea to the developer: please could you fix this? This would be a 2->5 star immediate improvement in my eyes (and I will re-review!).ZadackaVersion: 1.4.1

✓ DisappointedDownloaded the app and immediately got a screen saying “your free trial has ended”. How, when I only just downloaded it?! The button saying “subscribe” didn’t work so I couldn’t even find out what it costs (in a supposedly free app) I’ve given one star only because it’s not possible to give zero stars, and that’s what it deserves. Complete scam. Shame on you, Guardian..Fewer than 30 letters longVersion: 1.4

✓ Best puzzles. Small tweaks needed to app.Leaving five stars because I like the Guardian, want to support it, and the quick crosswords and sudoku are really great. But the app itself has a few bugs that really need fixing and other tweaks: 1) If you click about, there’s no way to get back to the main screen on iOS without hard closing the app and reopening. 2) the text input on the crossword is dodgy. If you press a key twice quickly, it registers on the keyboard, but doesn’t come up in the app. This is really annoying! I constantly struggle to type in words and input text 3) quite often if I leave the app for a bit it will lose all my Sudoku annotations. The crossword sometimes also deletes all my progress. Also quite annoying! In terms of tweak: Is it possible to also just add all the features to the crossword that exist online. E.g clear word. And the yellow and purple color scheme is a bit jarring, the online one is much nicer (and virtually perfect). Other kinds of puzzles would also be really great. From a Guardian supporter x.AdxlyonsVersion: 1.0.1

✓ I can’t unsubscribe!I’m doomed to be robbed of 39 clams every year for the rest of my life. Remember the spirit of 1826, for heaven’s sake! ————-from Denis Cullinan, New York.I. M. BecileVersion: 1.3

✓ Only okayThere’s no undo button (frustrating if you want to keep your annotations but make a mistake on a sudoku) and the keyboard is frustrating because it’s smaller than the iPad one and harder to type on. It’s also annoying to be asked to set up and pay a fairly hefty subscription to use the app, just to do the same crosswords and puzzles that you can play for free on the guardian website. Apart from that the app is okay - it works but it’s definitely not worth paying to use beyond the free trial..Redcore4Version: 1.4.1

Guardian Puzzles & Crosswords works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Guardian Puzzles & Crosswords.