Disney+ App Negative ReviewsDisney

Disney+ Negative Reviews

4.4
4.47396 star

Total 133 Negative Reviews

Disney+ App Complaints & User Negative Comments 2023

Disney+ app received 133 complaints, negative comments and reviews by users. Have you ever had a bad experience using Disney+? Can you share your negative thoughts about disney+?

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Disney+ for Negative User Reviews

Bad app, good content.Quite frankly, Disney+ is a terrible app. I’m not sure whether they’re trying too hard to avoid being too much like Netflix or the people in charge are just incompetent, but the app is not user friendly. It’s extremely difficult to see what is new, very little new content is added, and my watchlist only shows some of the shows I’ve added, not to mention that the “continue watching” feature, without fail, always starts a few episodes behind where I am in a series. I use streaming apps to play on my chromecast, and Disney+ is hopeless for this. Forget trying to continue an episode from where you left off - it will always start from the beginning. Deleting something off your watchlist? Let’s hope you’re not doing a clear out - this app will bring you back to the top of the list each time so you lose your place. Genres are sorted alphabetically, so you have to manually sort through tonnes of rubbish you don’t want to watch to find something good. Don’t get me wrong - I will be continuing to pay for and use this app because it has some great content that I’d like to watch, but the app is hard to use, poorly designed, and doesn’t work very well. You’d think the people at Disney would know how to fix something like this, but apparently not. The content is the ONLY reason to get Disney+. How do you hope to be a proper competitor to other streaming providers with the amount of problems in your app?.Version: 2.3.5

ADD MORE CONTENT !!!!!!!!!!!!!There is a lot of great old shows and movies and some new stuff but I would really appreciate it if you would add more new stuff like Gabby Duran And the Unsitibles, Bunk’d, and The Owl house. I think these are shows that the targeted audience of Disney plus like to watch. DisneyNOW has all these shows but sometimes there isn’t the full season of shows that are slightly older and it never works very well. I love that you have National Geographic shows on it because I cant really watch those any where else except for the National Geographic channel and a few on Netflix. I really enjoy watching the shows that you do have and I would really appreciate if you would add more Disney Channel shows. Please tell me why you do what you advertise and don’t let me watch all the Disney shows. I got Disney plus because DisneyNOW didn’t have very much content of shows that I didn’t watch very much but Disney plus doesn’t have most of the shows I do watch and now I have nowhere to watch Disney shows because it is almost impossible to get DisneyNOW to work and it is even harder to find Disney shows on the internet. I am begged you to PLEASE, PLEASE, PLEASE add more Disney Channle content. It would be really appreciated by me and a lot of other people my age. Also please make the internet on DisneyNOW work, it is driving me CRAZY!!!!!!!.Version: 1.3.0

The app works fine but the streaming service is terribleI’ve been using this for over a year and at first the streaming quality was awful, it eventually improved. Now I’ve been having ongoing issue with Disney plus not allowing me to watch, saying that the service isn’t available in my region when logged in on my smart tv or my internet browser. Disney plus seems to expect me to do a factory reset on my tv every time this happens. If you plan on using this subscription on a smart tv, I recommend that you purchase the subscription directly through Disney, so they are held accountable for issues, rather than directing you back to Apple for a refund..Version: 1.17.2

HelpI don’t want to have to give this app all of my private Email information please stop that thank you.Version: 2.3.5

Great content, frustrating app incapabilitiesThe content is great, plenty of things to watch. However, the fact that you have to sit through 5-6 mins of credits before getting to the next episode of a show is frustrating. If you manually skip to the next episode, the previous episode remains in the continue watching list at the credits. It should load the next episode a few seconds after the credits start. And it is quite slow to load. If I need to go in and rewind a couple of minutes, it takes several goes for the time bar to register that I am trying to move it. I have a new device, and other streaming apps do not have this problem. Really simple things that need to be fixed, and it would be a 5 star review..Version: 1.13.2

No longer supported on iPhone 6Thanks for not allowing older version to run on iOS. The iPhone 6 is no longer comparable with Disney-.Version: 2.3.5

Everything works except casting to my Apple TVBeen having the same problem with "an error occurred loading this content" whenever I try to cast Disney+ to the Apple TV. I can cast my other applications to the Apple TV. Just not Disney+. This issue randomly started from a few months ago now. Customer support, which I spoke to before, said there would be an update to fix this issue, but it still doesn't work. Other than that, the App works fine and was 5/5 for me until this issue..Version: 2.11.2

MISSING many shows (and languages)I grew up watching many a Disney shows. Signed up for Disney, most of them are not available. The ones that are, not available in my language (or a decent selection at all.. Ebglish and Spanish only, really?)There are official dubs that were aired on public television DECADES ago already, and Disney+ only has English for most of the shows IF they are even on there to watch. At least they finally have the Clone Wars (magnificent animation as always Tartakovsky is magnificent) but I had to wait for that as well. The app will crash/freeze if you hit the rewind button too often (not for people that like watching specific scenes again and again), and there is no option to either loop a video (Yes, I would like to have Biomes and Vehicle on in the background while I work/sleep), or to make it stop asking “are you still there” so at some point it will stop playing and if you have loud neighbors throwing on Dinsney+ to tune them out whilst you sleep is not an option. The quality of the videos themselves is top notch though, (volume could be louder, but visuals are GREAT). But, seriously, why own the rights to all these shows and not let people see them or make them available anywhere else? I want my nostalgic throwback to before. 3 STARS: because they’re sitting on the content they own, and deriving people of content that used to be readily available decades ago (used to be with basic cable for free, and now you get to pay and not see them).Version: 2.3.5

La langueMalgré le fait que l’application ait été vendue comme ayant les films en français, plusieurs ne le sont pas. Cette application a donc une limite de langue frustrante. Étant donné le choix limité pour mes enfants, nous cesserons l’utilisation de cette application lorsque le mois payé sera terminé..Version: 1.2.1

Apple TV app has issuesI have just updated my review and downgraded it to 1 star...I appreciate that this is early days, but you would expect a Goliath media company like Disney would have their app fully sorted before release. - Unfortunately though there are a couple of issues I have found on the first day of using. Firstly, the volume on the Apple TV app is very low. - I have to crank the sound bar up to 60 to get the same volume that I get at 20 on all other apps. The app also crashes frequently when using the menu and has to be restarted and now won’t even play any of the content at all even after restarting, deleting and reinstalling the app. - Shame as I was going to subscribe to this service after the free trial is due to end in a few days, but now will definitely not be doing so given nothing works..Version: 1.1.6

OK when it works, but seems buggy on all devicesWe have this installed on two iPhones and an iPad, and use it to stream to our TV using Apple TV. It's usually OK, but if you have to pause something for more than a few minutes the app forgets where you had got to in the program (we have got used to making a note of how many minutes are remaining) and it often resumes in a different audio language (it seems to just play audio in the first language in the list, usually German or Danish for us). We're English speakers in the UK, and usually watching programs in their original language, and all our location settings show UK or English, so it's always confusing how this happens to us. Doesn't seem to be a problem whenever we use mirroring to send other apps output to the TV..Version: 1.12.0

Poor functionalitiesI’m quite disappointed in the app. When I do chrome cast the play button always disappears on my phone and even though it’s connected it takes ages to register. It also doesn’t always play to the next episode. Way way behind from what I experience on Netflix. Not to mention all the kids LGTB references on everything which is a shame considering on the Disney I knew when I grew up..Version: 2.13.5

PaymentAfter you subscribes, be ready for a hustle to remove your credit card on there. Like why is it so fricking hard for anyone who want to remove their credit card incase they get hack with an account they never use? So it can start activating again? Like seriously. Make that easy for your customers, not a hustle. That’s why I became your ex customer. Smfh.Version: 1.17.2

Okay content, Woeful AppThe content is alright, some really great things but not a whole lot of variety. Most stuff I can find between my Stan and Netflix. It is new and I know there will be a whole lot more content as it grows. The App however is super buggy, adding things to your list continues to delete older things to make way for new ones. It also repeats itself so you’ve got the same movie five times. The worst thing is a terrible design flaw!! There is no way to work out what the hell you were watching or where you were up to. So everytime you get out of it or stop something you have to research for it and work out what episode you were up to. It doesn’t even show you what you have and haven’t watched. Needs some serious work pretty quickly..Version: 1.1.6

Great content Worst UIOf all the streaming services Disney has the worst UI. It is so bad that I refuse to subscribe longer than needed to binge a new show..Version: 2.3.5

Casting LagsI think I’ve figured the casting problem to Chrimw cast. Somehow the app keeps changing the resolution of the video quality when it thinks the internet speed is fast or slower and it results in a major lag when the internet speed can’t keep up. Netflix do the same but their one is so seamless and it doesn’t lag. Please advice your team if they can fix this issue ASAP because that’s the only problem I’ve had with it so far other than that, it’s lit asf!.Version: 1.1.6

Doesn’t work£60 for a yearly subscription yet the app doesn’t work. If I’m lucky enough for the app to actually open then it won’t play anything. It will either come up with “oops something went wrong” or it will play seconds of something and then buffer for what seems like eternity (for example I got 7 seconds into the latest episode of The Mandalorian and then the buffering started). The picture is also way too dark and the sound muffled. I’ve uninstalled the app and reinstalled so many times in the hope of actually being able to use the service I am paying for without having to wait for something to download. Shouldn’t even be advertised as a streaming service! I have reported this issue numerous times but nobody has ever contacted me or bothered to reply to social media messages. I’m sorely tempted to ask for a refund but I don’t think anyone would get back to me about that either. It amazes me that a company as big as Disney can’t be bothered to deliver what their customers deserve. If you haven’t subscribed yet and are thinking about it I wouldn’t bother. Save your money and just get the DVDs or Blu Rays. Unless this gets a massive overhaul I won’t be renewing when it comes round..Version: 1.11.1

Major thing!! Please read {very important}!!!!The Disney+ app isn’t allowed in my region and if it Would be allowed internationally and in Middle East it would make the app more successful, every year I travel to California for vacation and I use it there but when I get back home I would want to continue what I’m watching but it’s not allowed, don’t get me wrong I love the app but it would be so much better if you can change it for people to use internationally and every country and city should try this app! This would mean so much to me, I grew up watching Disney Channel on tv and some shows and movies are better on the app because their shows and movies that have finished their finale are in the app... I miss so many shows but I’m unable to watch them on the app, if it would be allowed in the Middle East I would have put 5 stars and if there were 100 stars I’ll do it but I can’t since I don’t use the app here. Since COVID i can’t go to California obviously, I don’t go out as much and I get really bored at home and Netflix is just adding unnecessary stuff which I don’t like and this app is kinda better than Netflix and it would be the best to watch it here, I hope that you take this into consideration that you’d fix it..... thanks...Version: 1.14.2

Cool but not quite thereThe app is cool and all and has a variety of shows to offer but while watching a show there’s no button that allows you to skip to the next episode or a button that allows you to quickly view all the upcoming episodes. It’s quite annoying having to go back to the previous menu..Version: 1.11.1

Why can’t I watch Disney without premium?The first time I downloaded Disney I thought it was good until one day something poped up on my screen saying BuY PrEIMuM for 99,90$ LIKE BRUH this why netiflex is better👏 like h can watch shows without buying anything but Disney W H Y.Version: 2.1.5

Could do with some improvementsI would not disagree with people saying that it's worth the wait as I've waited for this for quite awhile. Even though some shows and films are missing an installment of the franchise or numbered wrong episodically, but I think I'm being generous with 3 stars if I'm honest. However this is my list of improvements I would hopefully like to see in the future: - As I'm running this through my playstation I find the main menu clunky (scrolling through the shows and films) as Netflix scrolls quite smoothly. - No bar to show that you've seen the show, maybe Disney+ could do a little blue bar on the episode so the viewer can see that they've already seen that episode or film. - No review system. This could be a good feature because if you've seen a show or film that you didn't like Disney+ would be able to suggest less of those things and more of the shows or films that they like. - Episodes disappears within a few days. I find this annoying because I'm the type of person to come back to a show after a few days. Maybe Disney+ should keep the show on their "Watch Later" tab (unless it's removed or disliked- just like Netflix)..Version: 1.4.4

Outils de recherche limitéDifficile de trouver un film en français. Le titre peut être en français, mais l’option du doublage non-disponible. Après quelques mois d’utilisation, nous avons toujours les mêmes problèmes avec le moteur de recherche. Plusieurs titres de Disney ne sont pas disponibles non plus..Version: 1.3.0

Not compatible with older devicesOne thing I always loved about Apple devices is you could use even old devices, even if not as functional or fast! They would still work. This App is an example of a disturbing new trend where when I try to access the app it only directs me to update the App, but when I try to do as directed the App Store says it can’t and there are no other options. We use this older iPad when travelling to entertain the child but now we cannot. Very annoying. Very disappointing from both Apple and Disney that this situation is tolerated. Not good for customers. We do have more modern devices and active subscriptions but unable to do as we have always done and use older devices when travelling. Are these older devices now junk and is this a grab for cash? Very disappointing..Version: 2.13.5

Good content but the app is very buggyThe have a lot of great stuff in the app but the app itself has a lot of bugs. When the screen pops up that says new episode, I try to press it but it does nothing. While playing a video, you have to be careful where you touch or else it will exit out of the video even if you touched nowhere near the back button. The play button buffers. Not the video, but the button itself. There are times when I want to pause the video/movie and I can’t because I have to wait for the play button to buffers. Sometimes the app just crashes for almost no reason. I’ll be watching something like The Simpsons and the app will just crash. Don’t get me wrong, it is not a bad app, it just needs some major improvements. They do have a lot of stuff on there. I personally have watch led a lot of their classic movies and the Disney+ originals. I recommend The World According to Jeff Goldblum and High School Musical: The Musical - The Series (i am a big High School Musical fan). I think Disney just needs to make some much needed changes to the app and fix all of the current issues. Also, in my opinion, they should add some of the ABC shows like Once Upon a Time or Blackish or Marvel’s Agents of S.H.I.E.L.D. They should also make certain shows like The Simpsons the original aspect ratio. With certain older shows and movies, you miss some key details showing it in a 16:9 aspect ratio rather a 4:3 aspect ratio..Version: 1.5.1

#justiceforjohnnydeppI actually only downloaded disney plus for pirates of the Caribbean, i’ve now unsubscribed and deleted the app when i found out how they treated Johnny Depp. none of the series is worth watching without him. he’s the star of the show..Version: 2.5.2

Probably the worst app for Apple TVProbably the most painful movie watching experience I endured on Apple TV. Impossible to find how turn on or turn off subtitles. When fast forwarding or rewinding a movie app automatically changes the language, seriously you go back few seconds to rewatch the scene and now you are watching this scene in some other language randomly selected by app, although German seems to be favorite. When using Siri only phrase like “turn english” seem to work while more appropriate “change language” does not yield anything. Native Apple TV settings for language, disabled accessibility (voice over), subtitles etc do not work in this app. Fast forwarding and rewinding in itself is a pain. Support is automated and I was not able to find solutions to any of these problems. Complicated to find the movie you have not finished watching (would expect it to be offered). So not too consumer-centric approach at the moment. Hope they would look at apps of their competition and improve its own. On the positive side they did great sorting of Marvel movies so you can see chronological or story-line orders. Lackluster experience overall. Waiting for upgrade and will be happy to give better review when improvements are made..Version: 1.14.2

.Won’t let me AirPlay to my Apple TV. They should make it compatible to all Apple TV’s not just the newest generation..Version: 1.1.5

Passcode Not Working!!!Hey Disney+ NZ Team! I’m kind of new to this app but ever since I downloaded Netflix I’m only using this app every now & then esp for my children. Problem is, since I haven’t been on it as often as I used before getting Netflix, every other time I try log into my account with my passcode, it tells me my passcode is in correct. Yet, when I click on “forgot password” I follow the prompts & make a new one as well as a new pin and when I finally go to log in again, it still tells me my passcode & pins are still incorrect but I literally just changed it. I also tried waiting a few days before trying to log in again but same thing happens. Even if I close all tabs on my iPhone that were open, then open Disney+ again, same thing happens again “incorrect password/pin.” This is getting really annoying & I’m unsure of what else I can do to log back in as I also tried logging into the other accounts with pins & same problem happens. Please help!! It would be very much appreciated! Sincerest Regards!🥰🙏🏽.Version: 1.16.2

Fix autoplay on web browserEnjoy this 1 star review since you don’t care to make your web player actually work properly. “next episode? how about a black screen, is that what you wanted?” disney, this problem has been around for weeks, what is the point of even paying for this as a “service”? i would rather not pay you and go stream from a free website since without autoplay there is NO BENEFIT TO YOUR SERVICE. if it isn’t addressed in the next month you’re losing a sub cause i’m absolutely done paying a company who doesn’t FIX THEIR ISSUES. update: of course nothing is fixed, disney is great at ignoring PAYING CUSTOMERS..Version: 2.2.3

No longer usableRendering the app unusable without iOS 13 was a highly disappointing move..Version: 2.3.5

Needs Some refinementI love the app, but I am getting a bit sick of having to have so many subscriptions in order to have access to the relative handful of things I want to watch... Firstly, the app doesn’t feel very Disney, it’s a very basic media library, which is a very disappointing... The app doesn’t seem to track when you stream programmes or movies to my TV, been watching the Mandalorian and the app has only registered 2 of the 6 episodes I’ve seen, the rest are only showing as either part watched or not played, it is a bit frustrating, the same thing is happening with movies and other shows. As stated previously though, the main issue is that the app isn’t great to navigate, please work on it!.Version: 1.11.2

Appalling App / User Interface. It’s Infuriating.How can one of the most successful multinational conglomerates in entertainment have such a diabolical excuse of an app?! How can “Skip to next episode” be such an oversight? “Continue watching from a previous time stamp” is another very simple requirement that is expected of a streaming service you pay a subscription for. User Interface is a big deal here. Whether Disney are oblivious to it all which I highly doubt, or they just don’t care enough about the consumer’s experience to invest any money into updating it. The app cuts off closing scenes from episodes to automatically play the next one and, I have no idea why, but Disney somehow forgets where I’m at with a series and for the last week or two has consistently gone back to a specific episode for no reason whatsoever. So I now have to manually go and find the episode I was at because the app lost it, and to do that I need to search the name of the programme just to get an episode list to change to! It’s lazy, it’s sloppy, it’s a shambles. And Disney need to pull their finger out and pay attention to their subscribers..Version: 2.3.5

Nice content but needed update...This review is more geared towards the developers...I love and appreciate all of the disney content on this app but the app seems to only push specific series and not any that are tailored for my experience. It would be much better to see suggested series or movies instead of the same few disney originals that Disney wants to push so often. It makes it kind of hard to see or consider watching all of the content that is on this app unless I specifically search for a title to watch on my own. Along with this, I have had the same problem with this app since the day that I’ve downloaded it and i’m hoping this bug gets fixed soon...Every time I press the reverse/forwards 10 second button the movie will reverse/forwards to where it needs to be, but the loading animation would stay on the screen. The problem with this is that it prevents me from pausing or reversing/forwarding any other time after this one time because the loading animation would still be on the screen if I attempt to do so. The buttons do not reappear. It doesn’t obstruct the view of the streaming media and it’s only there when I tap to attempt to pause but it prevents me from taking any other action after i’ve done it once before. I hope mentioning these things has been helpful and I look forward to this bug being fixed soon..Version: 1.2.2

Disney+This app is great for the kids or you to binge watch some of your favvs that you can’t access on Netflix. Only problem is I’ve had to delete & download this app multiple times because it keeps coming with an error saying “oops something went wrong when ever I try to watch a movie but if I log onto it on my partners phone it lets me not to sure what’s going on there but it’ll be great if Disney+ could get those bugs fixed.Version: 2.13.5

Not happyI’ve had disney+ for a while now and don’t get me wrong it’s a good app, but sadly i’ve had a lot of trouble streaming from my phone on to the tv (with chromecast). So i’ve deleted the app and now, i’m trying reinstall it but it keeps getting me stuck on a loading screen, ive restarted my phone, powered it off, cleared all my apps and yet nothing. 100% sure it is not my phone as this is pretty much brand new and definitely not my app store because everything else downloads perfectly. So what is going on?.Version: 2.11.0

Rendered unwatchable by dark screenThe app has a good selection of movies, tv series and documentaries. However, just tried to watch various films and some tv series like ‘The Mandalorian’ and ‘WestWorld’. Only to find that the brightness levels are so low it render them all unwatchable. I thought Netflix was the only one that had these issues. However, Disney+ is as bad if not worse. If I had to pay for this service (it came free with my broadband subscription) I would have already cancelled my subscription, like I did with Netflix. My advise, don’t bother until they figure out how to make their service bright enough to watch. Which will, if Netflix is anything to go by, be a very long time in coming. After all, these streaming companies are expecting you paying for a premium for an unquestionably ‘substandard’ service..Version: 2.5.0

Not that goodAll thou there seems to be a lot of shows, after a while you begin to notice a loop of the same 30 to 40 shows looping around, The app does not seem to be capable of remembering where you last left your show and resumes from the very beginning, thus if your watch a 3 hour Marvel movie and needed to leave it, it will reset back to beginning. Possible improvements, recommend shows and movie that are at least similar, stop recommending items that have already been viewed. Give people a feature that allows them to dislike item and stop it from reappearing in recommendations list. Give everyone the chance to clear Continue Watch list plus the ability to pick up on a movie or show where you left it last..Version: 1.14.1

Good video library and content but lousy software and experienceThere’s an excellent library of content in here. However the constant frequent mandatory required software updates are ridiculous. I’ve never had an app that mandates a full software update as often as this one. Disney is wasting my time and bandwith. I’ve been a subscriber since day one of the service and there’s been over 15 mandatory updates in 18 months. Also it’s very difficult to see my own selection of my titles that I’ve saved in my favorites because Disney chooses to only let us see its graphical icons of some movie poster rather than just presenting it in text. Also, I add movies to my favorites list and Disney remove them whenever they want. It’s my list of my favorites, but whenever Disney take something out of its library even temporarily remove my favorites from my list. That’s just horrible customer service and their idiot buyers who make decisions on what movies to add and delete should look at their users favorites list first and not screw over their customers. How about Letting users sort their own favorites list alphabetically or by category or by date of release of the movie. Instead Disney only lets us see the list using it’s ridiculous movie poster blockbuster VCR tape icons that are hard to see and often have dark lettering on dark backgrounds..Version: 2.2.0

Content is great - app practicality is a downerBeen loving the content that’s on Disney plus for months now but really disappointed with the app itself when it stops working on the tv, doesn’t load on my phone and continues not to work via the website itself and is just a black screen. Went onto live chat to get some help with them continually telling me I don’t have a subscription when I’ve had one for way over 6 months now. They then ask me if I can log into my account on different devices, which I can’t as that was the original issue..., they proceed to end the conversation as they cannot locate my subscription and I’m left with a paid subscription with no solution and no access to Disney for over a week now. What a waste of money with no help and solution in sight. Please sort out your technical issues Disney !.Version: 1.13.2

Great content, lots of bugsI can’t fault Disney on their content, they truly have done better with their launch than Apple did and its at a great price too. Here are the issues. There are lots of bugs in the app and to me it feels like the built in player is still in beta. I’v so far come across screen resizing to the lower third of the player and not being able to rapidly hit the jump forward button with out it thinking I’m waiting it to close. The controls are temperamental when watching films/ programs and when I decide to google something while watching, it turns into a flip of the coin on whether it will work or not. There are lots of bugs more than I’v mentioned here and it’s a shame, but it’s not just confined to the app. I admit there are fewer bugs on pc but I find the web site limits it to non HD, it’s confusing to me as Netflix and prime video have this nailed. I know disney is the new comer here so I hope they can improve all aspects off their service as it’s nothing sort off amazing content. It’s just a shame they didn’t flush the software/ app out first a little. It almost feels like the software was rushed, just like Apple rushed to put tiers out with little to no content at launch. My personal experience has been tainted by these constant annoyances and it saddens me to give them a 2 star but I feel it’s justified for now. If they can get the app/ software working smoothly then I believe they have a great finning formula..Version: 1.4.4

Good but needs workApp is pretty good and catalog is extensive. One thing that has been frustrating us is that none of the short titles seem to support automatically moving to the next episode. When the kids are watching this means I have to be poised to hit start every 5 mins to get to the next episode. This seems limited only to short titles (2-5’ish minutes). Like a lot of other users comments i’ve seen it would be good to get a ‘resume where you left off’ or ‘start from beginning’ prompt when you select a title to play. This results in us often selecting a title to watch and the title starting from the ending credits meaning we either have to back out and find the title by some other means to play from the beginning or rewind through the entire title to get back to the beginning. A ‘start from beginning’ option in the menu while playing a title would also be good. Really this stuff is all just teething issues, but they do detract from the experience, especially when it’s young kids that we have the service for and using it starts to become an inconvenience (eg. having to manually start the next title in a series of short films at short intervals).Version: 1.2.2

Disappointed....The app is really easy to use, smooth navigation, looks good. But their is a problem. For us UK viewers who have patiently waited months longer than people in USA, Australia, Netherlands etc we are still being subjected to the drip feed weekly release of the new episodes of Disney originals. Mandalorian, HSMTM, Clone Wars S7...only available to watch episode 1 or 2. Not a full box set even though they have been live in other markets for months. No mention of this release schedule when subscribing for the 12 month up front option. Pretty duplicitous. I understand that licensing deals for IP can prevent all Disney owned content being on the service at launch, but the original shows they are promoting as the unique selling point of the service should all be available at launch for £49 up front..Version: 1.4.1

Probably the worst streaming app.We have just about every streaming app you can think of, and as much as I want this one to be my favorite, it's definitely the worst and the most unreliable. We use Disney+ every single day since we have Little's that NEED to watch Encanto on a constant loop, however myself and my husband are huge Marvel fans so we use it just as much as the kids do. My kids lost the remote to our TV last week, and I have stripped this house bare trying to find it and can't. So we have been relying on screen mirroring and casting. Disney+ is the only app that we have that refuses to work. When we did have our TV remote and could use Disney+ it would ALWAYS (about every 30 minutes) kick us out and tell us our internet was working. So we would just exit the app and go back in and it would be fine. We just moved into a new home and I was hoping the connection with the app would be better. Nope. It still times out about every 30 minutes and tells us there no internet connection when everything else in our house is working just fine. Basically when this happens you would have to exit the app, then return and if MIGHT start to work. The only reason I haven't deleted this app already is because my daughter HAS to watch Mickey Mouse Clubhouse..Version: 2.5.2

Slow and buggyFor a company as big as Disney I would expect better performance from your app. The app freezes all the time. I tap on things and nothing happens. Streaming to the TV is a pain because it NEVER connects in the first try. When it does finally connect the captions are always on by default and I have to turn them off which is really annoying. Apparently the app thinks the episodes I watch through screen mirror are different from the ones I just watch from my phone, so it’ll play episodes I’ve already seen when I press “continue” forcing me to scroll through and find the episode I’m up to which takes forever because, again, it freezes all the time and when I finally get to the episode I have to press play half a dozen times. I was expecting way better performance.Version: 2.9.5

Too many errorsI think the available titles are awesome, unfortunately, with this new rolling out of star, my experience has gone downhill and I would no longer recommend a subscription until things are sorted. Parental controls were automatically attached to the account of my husband and I- we have no kids and there is no reason for this. We could not remove them ourselves, and neither could customer service alter our account for us- I was told that about a week later I could make changes. This meant no access to WandaVision or the Mandalorian- the two shows we were watching the most. I contacted support and mentioned I'd like a refund for the time lost not being able to use the service as promised. The customer service experience in itself was very frustrating, and I didn't receive any of the follow up mentioned about my case. Apparently they took this as a cancellation of subscription... this is not what I wanted (more just a pro-rated amount for time lost, with a continuing subscription) but anyway, we reopened a subscription last night. All seemed fine and we confirmed the age for our profile content should be 18+... today, excited to watch some movies, we see our profile is set with access of 14 years and below. WHAT? again? And we can't even change it. So frustrating. Not worth paying for something you can't use..Version: 1.13.2

Casting has never workedI’ve got the app on multiple devices and just bought the new iPhone and it still won’t cast to my tv. It always says I need to allow local network access which I have in settings but that’s as far as it gets. Would be better if this feature worked like it was meant too.Version: 2.12.3

Nice service, app needs workWe (obviously) enjoy a bunch of the Disney content, and even some of the “original” content (like The Mandalorian) is very well done. However, the app itself leaves a lot to be desired. My two main complaints are: 1. The app always begins playing a show immediately with no buffering, but then, at exactly 20 seconds in, buffers for 5-10 seconds. This is extremely annoying, especially when you’re watching a Pixar short that is only two minutes long. Also, since the update, the app has begun buffering randomly in the middle of programs, sometimes 2-3 times in a row. For reference, we also have Netflix and Britbox, and neither one EVER stops the show at any point to buffer. 2. The lack of a working “continue watching” bar. I know that this bar showed up in the update, but it doesn’t work on either of our devices. The bar is there; it shows the programs we’ve been watching, and how far we’ve progressed into them. But when I tap on one of the programs in the bar, it nearly always restarts the program from the beginning. About once in ten times, it will restart from where we stopped watching, but those aren’t good odds..Version: 1.2.1

Great service bad appAs a streaming service Disney plus is very good but as an app it is bad. This is not a review of the service but a review of the app. One of my points for Disney plus being a bad app is that it crashes randomly and will not open for a bit after it crashes. Recently my power went out and since I had a lot of stuff downloaded on Disney plus I thought I would watch that until my power got back on. But when I opened the app it went to a dark blue screen and then crashed I tried again but the same happened. Then I tried to restart my iPad and try again. When I opened up Disney plus after I restarted my iPad the same thing happened. So instead of using Disney plus I had to use Netflix. When my power got back on I had to delete Disney plus and redownload almost 100GB of shows and movies. The reason I’m writing this is because just now a few days after I I redownloaded Disney plus and all my shows and movies the same thing is happening I thought it would be solved with the new update but no. I have not found any way to stop this and I am very mad. Disney plus needs to put more work into there app and it’s quality control. If anyone from Disney plus is reading this please help me and thank you to every one who has read this..Version: 1.5.1

Works occasionallyUnfortunately this app hardly ever connects to my chrome cast. When it does it “buffers” every 30 seconds so we stop watching. This is the only app that doesn’t like the chrome cast. I’ve tried downloading the movie first then casting but that is not even an option. Would be nice if this issue was fixed as it has been ongoing for some time now..Version: 2.4.5

Improve your appI love the content that this app has, it’s just that this app is miles behind Netflix. Netflix you can comfortably skip through episodes you have seen, this app however the minute you even try to skip forward even 10 seconds, it takes logging out and restarting the app only to end up back to where you weren’t.Version: 2.14.5

NeedsAwesome but is missing the progress/continue watching. Quite an annoyance that it doesn’t keep track of your progress. There should also be a continue watching section..Version: 1.1.5

Good, not greatReally disappointed by how much stuff is missing from Disney+ in the UK compared to the US. I can't do a full MCU watch through cause the incredible hulk and both spiderman films are missing (plus most the one shots but I'm not as fussed about that), Frozen 2 isn't on there neither is Onward, plus there are definitely a lot of smaller TV shows/lesser known ones that are Disney owned that aren't on there that I was hoping to look back at for nostalgia. Plus with the app being a bit glitchy I feel like the UK has been sold a half finished product. Definitely worth at least a month or so if you’ve got kids that can watch the same film on loop every day, but for everyone else I would suggest waiting a few months before investing..Version: 1.5.1

Tv app needs updating. Very poor performance.Your TV app needs an overhaul. It doesn’t work well with my Samsung TV. Whenever I open the app it will always be on Blue screen, and I have to reset my smarthub and reinstall my installed apps again before it MIGHT work. Very inconvenient. Always wasted time. Hey Disney+ let me know if you have solved the compatibility issues on all devices then I might decide to resubscribe again. The content are awesome (thats why I gave you 2 stars) but the app is disappointing. I also have a Netflix subscription but never experienced negative about it. Just my two cents.. you are a big company so find someone who can make it work..Version: 2.2.0

App never remembers where you paused or stoppedEvery time we watch a show on the Disney app, and we pause for a lengthy time or stop the show and move to another TV and cast it it never remembers the exact location on the show where we stopped it always starts over from the beginning. This has been happening for a long time and it has not been fixed.Version: 2.2.2

Just MY opinionHello!! So Disney+ is an amazing app, where you can get MANY MANY shows whenever u want at anytime and there’s many old shows and that’s great!! But the app itself has many bugs and sometimes it just doesnt open or it gets closed automatically which I understand isn’t easy to make an app but if you are gonna make me pay at least try to fix it. And now we are going to my biggest problem. Idk if this happens to other ppl of it’s just my acc, but sometimes for example I wanna watch “Bia an upside down world” and I’m so excited because I saw that it already came to Disney+ and I was like “omg yasss finally” but then when I got into Disney it just doesnt show, it only shows the first season of the serie not the movie and it made me pretty sad bc I saw that it came on February 19th-21th. So basically idk if it’s my acc, or my country or what??? Please let me know!!!!! (It also happens with many other shows). And now the last problem; You have to PAY EXTRA to watch some movies. When we are already paying, for example to watch Cruella you have to pay. And it isn’t coming to ppl who doesn’t pay till August. So I think thats so unfair in my opinion. And well that’s all hope you can fix the problems. So sorry for making this feedback but I had to..Version: 1.16.0

My Honest Opinion 👀 (please read)Disney+ is a pretty good app especially for hardcore Disney fans. But there are way too many issues for an app that you have to BUY. To begin, the volume quality is the worst for me. My hearing isn’t the best so I tend to turn the volume for things all the way up. I did this on my NEW computer, and NEW iPad and the volume was very low. The iPad volume was a bit better but still not as loud as I wanted and/or anticipated. Furthermore, it keeps recommending the same few amount of shows, movies etc. I want to be able to find new things to watch easier. Don’t get me wrong, I’m a hardcore Hamilton fan and I am pleased to see it on the main page, but everything else keeps getting recommended on and on and on. Continuing from Hamilton, this is not a necessary addition but I would like to see more musicals. It already has Hamilton and Newsies, and I enjoyed them the most out of anything on the app. But like I said this is an option and I know it’s meant for Disney things, that’s just what I want. There are a couple of more issues but I’m going to leave it on this final opinion, which is the 10 second fast forward button. Most of the time when I fast forward with the 10 second button the screen is just frozen. It happens on all of my devices and it’s quite annoying. Using the scroll bar with mostly my finger is not fun. That’s really all I have to say so I hope you, the reader take these notes into consideration. Take care!.Version: 1.7.2

Mediocre systemI love Disney movies and shows as much as the next person, but this app is simply missing the basics of a streaming service. There is no option to “Continue Watching” or to view the movies and shows you started if you have to close the app for a bit. To resume, you have to search up the movie or show you were just watching & fast forward to the part you left off at. Can’t give this a one star because the movies and show selections are amazing, but the overall system is just ok..Version: 1.1.5

Rip offSome how I was getting billed 2 times from them and I asked them to fix it an refund they would not refund they 6 months they been taking from me some how another email was made up in a acc and I had look I was getting billed for it an I asked them about it an they could not find the email but the money was getting taken from them I showed them the emails an they just told me go apple.... took me 2 days to try get hold of them would not call me back on call backs few time an when I do talk to them the call ends like they hang up... an the online chats keep getting cut off an I could not send msgs an they would not reply... so what happens out u might pay for more then u no an they won’t refund u or help with getting ur money’s worth.... only way I found out was I went to shop get my baby some food an it declined coz Disney took my money.... I will neva Eva get Disney again or recommend it to any one they rip u off an wont help fix the prob an takes so long to get hold of them an go on like they don’t no what u talking about.... sorry about long msg but thought ppl should no what getting selfs into..Version: 2.3.5

Buggy and sadly balancedWhile the Disney + content is a expansive library of beloved classics and quality modern content, the app leaves much to be desired. Consistent log out issues, unavailable content, crashes, and password issues leave the app almost unusable. I truly wish a decent development team could handle basic log in issues. A great library held hostage by a tragically buggy app is not my idea of a quality paid streaming platform..Version: 1.17.2

In FrenchThe movies are in English, but anything, like The Title of the movie, letters or messages in the movie, are all written in French. And I don’t speak French. Kind of frustrating. Both Onward and Brave that I’ve watched this morning have those issues. Please fix..Version: 1.4.4

Buggy and annoyingOften it just bugs out and continues playing show audio while i haven’t been taken into the show and even if i leave the app it won’t stop until i close the app. also it makes you wait a weird amount of time before you can watch next episode, i do not care for the credits thank you.Version: 1.2.1

Horrible needs workApp Not ready. Underdeveloped app. Nothing works as it should. Tempted to cancel subscription.Version: 1.17.2

😒Unable to update my iPad, no longer able to use my Disney app..Version: 2.3.5

Flaky playback and poor DRM handling for downloadsGreat content but app reliability needs work. Even on a strong connection I regularly get the spinning wheel (reminds me of RealPlayer buffering). Equivalent app on Samsung TV never does this - only affects iOS. CDN related? Also the handling of downloads is terrible. Pre-download content for a flight so the kids have something to watch and it turns out you still need a connection for content to play, at least once/ the first time, or else you get the “oops something went wrong” message which is totally un-resolvable on a plane. That was a fun flight I can tell you. Can only assume this is related to DRM or retrieving the last stop point or something but it’s awful, happens regularly and not something the likes of Netflix does (although they handle offline content / DRM expiry differently)..Version: 2.9.5

CrashingThe content on Disney+ is wonderful – I wish I could say the same about their iOS app. It constantly crashes when watching content, advising that you do not have an internet connection (when I do have an internet connection). The only way to remedy is to shut down and clear the app and then re-launch it. Annoyingly when you search out the content that you were watching and click on ‘continue’, it does not take you back to the point in the content that you were watching, but back to the start. I’ve been experiencing this for some time but felt compelled to leave this review today as this happened to me no fewer than five times whilst watching a film. Hopefully the developers can remedy this..Version: 2.3.5

Price Increase not consistent with inflationI was happy with Disney+, but the large price increase has forced me to cancel. Not worth it..Version: 2.2.2

Very buggyDifficulty playing on Apple TV..Version: 1.1.6

DécevantLa plus part des vieux film sont meme pas en francais , tres plate pour les enfants au prix quon paye 🤦🏻‍♀️.Version: 1.1.6

Keep losing signal.For the first couple of months it was great, I watched all of Wanda Vision, all of The Bucky and the Captain America and various other programs no problem. But now in the last three weeks when I try and log in, it says on screen that I can no longer get Disney+ in my area. This is only happening on my iPad. My TV down stairs is fine. I went to help desc and was told to uninstall the app and reinstall it. I have done this and now the app no longer excepts my email address. So I cannot get into my app to try and find out what’s going on. This is very disappointing as I am disabled and watch all my tv on my iPad in bed. I think I was over generous to of given the two stars, but there you go. I need this sorted cause I’m desperate to watch the Loki series..Version: 1.15.0

🤷‍♂️I absolutely love the content of this app, My daughter loves all the movies you guys have and you have my all time favourite shows such as always sunny in Philadelphia, the Simpsons, the league etc.. having said that this app might be the worst functioning app of any app I subscribe to and I subscribe to every streaming app there is. The fact that I have to turn off foreign subtitles every time I use it is annoying but that’s not the worst of it. The loading is terrible, constant intermittent loading bar on the screen.. even when the internet connection is strong and all my other streaming apps work perfectly Disney struggles to even stay on. I do not pay a monthly fee for this constant disappointment and probably won’t for too much longer..Version: 2.12.3

Effectively useless to me now.I use an HDMI to lightning adapter to watch downloaded content on my television from my phone, because I am in an area without good Internet. Now I can't do this because Disney+ doesn't allow external displays. This service is effectively useless to me now..Version: 2.3.5

All the favorites, one small problemEDIT: Lowered my rating to 3. My previous issue was fixed but now the color in everything looks washed out. Whether I’m watching Hamilton, a marvel movie, or a show, it all looks as if the colors have been washed out. All of my other streaming apps work and look just fine when I’m casting it to my chromecast but Disney+ doesn’t. Any help here, Disney? Just like everyone else here, I was very excited to use Disney+ and watch all the old favorites along with the new original shows. I’m very happy with the service thus far but I’ve been having an issue with the auto play feature since the release of the app. I use my iPhone X to cast Disney+ movies/shows to my Google ChromeCast. When watching a show, the app will stop streaming after the second episode. It’ll go back to the placeholder screen that says “Ready to cast” but it won’t let me select the next episode. I have to disconnect my phone from the ChromeCast, close the app, then re-open it and reconnect to the ChromeCast. After that I can play the next episode but the same thing happens again after the second episode. Not sure what the issue is, this doesn’t happen when I use other streaming apps like Netflix or HBO GO. A fix to this would be appreciated. Other than that, Disney+ has been great..Version: 1.11.1

Great app but could be better!!The content is great all my childhood favourites right at my fingertips but, Being a new app there is bound to be some issues. It would be great if there was a continue watching bar that allows you to pick up a movie or series where you left it. It would be great if there was a recently added bar so we can see new content as it’s added. The issue I would love to see fixed is the watch list. I have added a whole bunch of movies but my watch list doesn’t display them all but if I search the movie it says it’s already added to my watch list. Also the content that does show on my watch list is doubled so movies show twice. If these things could be added/fixed I would definitely rate 5 stars..Version: 1.1.6

Not workingHi there, App installed, credit card accepted however always shows a message that I am not connected or having a hard time connecting to the Disney network. Please advise..Version: 1.1.5

Not bad……I suppose 🤷‍♂️The content available is top quality, definitely on par with Netflix. However, the constant buffering or things not loading at all, gets old really quick. This has been a problem since launch and by now should be fixed. Before anyone says it’s due to my internet speed, it’s not. My average download speed is around 80mb, which is more than enough to watch something without any buffering, so the problem must be with the app itself. The problems I’ve mentioned are frustrating because they literally happen every-time myself or my family try to watch something and don’t even get me started on the PlayStation app. That’s just a none starter. The same problems I’ve already mentioned and that’s if the app actually launches/loads, plus many more issues. Pull your finger out Disney. You have more money and resources than all the other streaming services combined, why don’t you fix your faulty product and give people what they pay for..Version: 2.11.2

Content great performance rubbishThe title content is ok but somewhat limited due to the marvel & Star Wars franchises. The performance of the app is absolute rubbish. In TV series, it does not maintain what episodes you have watched & starts at any random episode in any season. Also, after 3 episodes of a season, it just stops playing the series with no option to keep watching. Just turns off & you have to manually select where you are at because of the first problem. So, limited but watchable content (unless you are a kid) & rubbish performance, I think the money I spend would be better redirected to 10 litres of petrol considering something in the budgets got to go. There aren’t too many updates for this app either so I guess Disney believes it’s good name means it doesn’t really need to offer an app that is as user friendly as Netflix or Stan..Version: 2.5.2

Great contents, too much glitchEverytime I watch something it would click off, also when i press the 10 seconds replay it would take too long to actually replay, it would load for a long time even though my wifi’s good. Please fix this and make it smooth like Netflix!!.Version: 1.2.1

Good shows but…For the amount you pay for Disney plus you would expect that it still had things the cheaper networks had… for one Disney plus does not save where you are up to if you go off a show or movie in the middle of it you will have to fast forward and find where you were up to… and two every time I turn Disney plus on to watch something the subtitles always turn themselves on which is VERY ANNOYING… other than this annoying things Disney plus need to fix it does have a whole lot of great shows and movies that other networks don’t have but they really need to fix these issues.Version: 2.6.5

Great content, very poor parental controlsThe look and feel of the app is great. The content is fantastic. The real let down is with the parental controls. I can set up different profiles and selects which ones are kids, but that is as far as I can go. There is ‘kids content’ or ‘all content’. I have an older kid (who could watch content for under 16’s) and a younger kid (who could watch content for under 12’s). With Disney+ they both have to have the same account permissions - there is no flexibility which one kid losing content or one kid having access to inappropriate content. Similarly, we share devices in our house so my kids might watch Disney+ on my phone, iPad or the Apple TV. This means they can bypass the kids app by selecting my profile instead of theirs - proving access to all content regardless of age rating. A simple ‘parental pin’ would resolve this issue, where the main account holder can set a pin that must be entered to view content over a specific age (of my choice). The ‘pin’ feature would also resolve the younger/older child content issue, as my older child could have an ‘all’ content account, they would a pin to access content over a certain age (for example 12+)..Version: 1.4.2

It’s way to slowEvery time I try watching a video it just says there’s an issue connecting.Version: 1.1.5

NoThey dirtily thought they could overcharge me and I wouldn’t notice it. Looking at my bank statements, $11.99 was coming out for this no issue. Then all of a sudden they started charging $13.50 for the same thing without notice or warning. Nowhere does it say that they’ve increased their price yet they were overcharging me. And don’t even get me going on the functionality of this streaming service. It is garbage compared to everything else out there. Also, they flagged this review to have it deleted. Scum..Version: 2.3.5

Old movies are not in high quality.I’ve noticed that old movies from 80s and 90s are not streaming in high quality. Some of these movies are also aired in cable tv, and they seem are in a higher quality than what the Disney app provides. This is not about the internet connection as I have finer optic cable internet. So it’s not about latency or internet connection. Also, like I mentioned before, it only seems to be the case with older movies (80’s & 90’s) Disney app seems to have uploaded and provided their older movie archive (particularly star brand movies) in lower quality. I only wish they uploaded/ upgraded all their collection of movies to high quality HD level..Version: 1.14.2

Not SatisfiedTier 2 support told me matter of factly that there is an official Chromecast app. Well, I’m on App Store looking and unless they mean Google Home, support is plain wrong. While I’m here, take your one star review. Let me tell you that casting doesn’t work to Fire TV, when all the other streaming apps work. They suggested I do a 5 minute ritual to reset my router, my tv, reinstall the app, restart my phone. Make it make sense, why do I have to do all that when other apps are working fine?.Version: 2.6.5

Novelty wears off quickly / app and UI issues never addressedOnce you have binged a few things worth watching, you will realise that the quality falls off very quickly. While new programs are being added to the catalogue, it still doesn’t match up to other streaming services. This is incredibly surprising considering how much content Disney owns. The app is intermittently incredibly frustrating. It’s been several years and they have still not fixed the continue watching feature that has been reported to death. The lack of rating system also means that the recommended list is about as exciting as a not from your boss late on a Friday afternoon. Do yourself a favour and don’t sign up for the full year. You’ll be bored in 3 months frustrated in 4..Version: 2.5.2

Love hate relationshipFirst off I love all the amazing movies from the past and The Mandalorian Is soooo good! But recently the customer service has been sub par. On all my devices, as of two days ago after the few months it has been working fine is no longer working when on my home Wifi. Restarted router, uninstall reinstall all apps and support says it’s a WiFi issue. To test that theory I wold start a vid on data then quickly switch to WiFi and it works fine... I would even Fast forward/rewind pause and play to make sure it wasn’t just saved buffer and it all worked just fine. When I would exit out and try to resume the vid it then gave me an error message saying not able to connect... all customer service continues to do is say it is something on my and even after stating the facts then has yet to respond or give any details even requested a call back they said some one would respond in 10 days... My computer can stream just fine when on WiFi when I stream through there website so this is another indicator this is an app issue but no one wants to look into it or address this it seams. If they would make more of an effort I would not write this review. 100 some bucks isn’t a big deal for a year but it’s the principle of lack of accountability and assistance. A few other friends scattered around my town and local towns have had the same issue....Version: 1.2.1

The app needs updatingContent is not the issue, it’s the functions of the app that are poor On the iPad it does not remember its place if you close out of the app you have to manually search for your last place also if you press the home button on the iPad to make the screen small to do something else it’s plays for a bit then the app closes. To be honest I am surprised that a Disney is having so many issues with the app ,I am hoping for an update soon Come in Disney you can do it :).Version: 1.1.6

Apple and Disney don’t know their customers, but do they careIf your family is anything like mine iPads and iPhones get handed down to the kids when they can be upgraded. This app not working on IOS 11.0 and lower and not at all on the internet had us rethinking our purchase of a subscription. ALL our kids iPads and iPhones are old enough that they can’t get IOS 11.0 so now our sole reason and what would think is Disney’s target audience can’t use it. If Apple and or Disney can’t swing something we will be done when it comes time to cancel and we will go back to watching what we can till Netflix and Stan lose their Marvel and Disney content. Very sad that someone high up didn’t think this through before releasing it as an app only subscription and only on devices with IOS 11.0 or higher. For the record four iPhones and four iPads so we can’t afford to replace them ALL just to get Disney Plus..Version: 1.2.1

French text!Great app overall, except for the incredibly stupid French text, even though the language and subtitle is set to English. What is up with that Disney? We want the English version of the movies, with English text, audio, and subtitles -NOT English audio, subtitles, and FRENCH movie text and titles! Ww are NOT in Quebec!!!.Version: 1.4.4

TroubleshootI’m having a lot of problems with the app and also on my Smart TV. Says that I can’t login due to my IP. Did all the existing troubleshooting issues and there’s no results. Please fix!! I will unsubscribe if this happens again!.Version: 2.6.5

Content is fine but the app is terribleThe User interface is really messy, hard to find what your looking for. I made a profile for my kids only to find half the kids movie don’t show up in their profile... even kids movies like “ home alone” so that feature is a wast of time. Now my kids are using a normal profile where everything shows up not what I wand and not what I expected from Disney! You should also know that Disney + only works on 4th Gen and up, Apple TV’s. so if you don’t have the latest you’ll be watching on your phone or iPad, that’s not fun. I’ve tried using airplay to my 3rd Gen Apple TV but that only works intermittently which is super frustrating. The end of the story is I really only signed up to watch Manderlorian, I got up to the 5th episode and when I try and watch all I get is a message saying “oops something when wrong please try again later” The feedback options in the app are joke, the perfect example of incompetence. End rant..Version: 1.2.1

If I could leave a zero I wouldI am absolutely disappointed in Disney for the fact you have to pay per movie for Premier Access. This is absolute price gauging. The fact you can go to the movies and pay $10 versus $36. Yes you can watch it over and over again and then the movie is eventually released to all, but that doesn’t really seem fair that each movie costs $36. Premier Access should give you continued access to exclusive content. There should be one flat fee especially because you are paying the standard subscription fee per month ontop. This is a flawed system and has left me not feeling “magical” in any way. The fact that other streaming services release new movies for free as a part of their subscription - this is just an absolute flaw in the product and is bad member experience..Version: 1.16.2

Great content, App Needs improvement1) Progress through an episode is regularly lost. So I have to guess where I watched to. This is particularly the case when I’m air playing to Apple TV. It also happens if I close the app mid episode. Or if the app is disturbed, such as a phone call. 2) Poor navigation for TV series. Unless you want to play the next episode, you have to again click what series you want, then click the episode. Netflix is better in that it keeps the navigation in the series first, then goes out to other series if you require it. In addition to this, unless you are actually on the next episode, the “continue playing episode” feature in the home screen will put you back into the end credits of the previous episode. It isn’t smart to know when to watch the next episode. Again you either have to navigate to the current series then the next episode. Or load the credits of the previous episode and hope that the “play next episode” pops up..Version: 1.4.3

Disney plusWell what can I say got the 7 day trial and behold it won’t play it says sorry something went wrong so my 7 day trial will be 4 or maybe 5 if I’m lucky completely a waste I’m only giving it 1 star because I have to.Version: 1.1.5

Only good part is the actual moviesYes the app has great content because it’s Disney, but everything else is terrible. Doesn’t load unless u have great wifi, doesn’t save subtitle/language preferences, hard to navigate, often looses progress, and the worst part is there are no error messages explaining what goes wrong, it will just freeze. Another big problem is navigating between episodes when watching; there is no way to view the episodes without going back to the home screen, and there isn’t even a skip to next episode button. Insane potential, terrible design. You want my advice? Go look at how Netflix does it. If u can make the app more user friendly it’ll be a five star because being able to watch all the Disney/Pixar movies in one place is definitely five star material..Version: 1.4.4

Love the content pity about the reliabilityWhen the app was first launched I was not overly interested as it did not have movies relevant to the family. This all changed when I saw what was on offer with Star. I readily downloaded, subscribed and then chose my shows to watch offline. That was where my problems started. The App will close unexpectedly, the pic in pic option often does not work and my pet hate is when I am part way through an episode, stop and then when I return later (be it 2 minutes or 5 hours) and click on continue it goes right back to the start of the episode. Infuriating doesn’t even begin. So whilst I love the content the application itself does not work as expected- it is not my phone. I have checked all updates, connection etc..Version: 1.13.2

App needs fixing!Loved the amount of content available but my app is currently not working and the watchlist is not displaying certain things, yet displaying multiple of others. Frustrating! Went to live chat to get help, they estimated 10minute wait, half an hour later and still nothing. I even deleted the app and reinstalled it, still nothing. This happened just after I subscribed, thinking about cancelling as other small issues with the app, as well as the watchlist, have already started to appear..Version: 1.1.6

Want Disney+? also take Star. Non senseI would happily subscribe Disney+ for $8.99 but didn’t like the bundle with Star for $11.99. So unsubscribed totally..Version: 1.17.2

Chrome cast functionality is appallingMany, many issues when using chromecast. The below are just off the top of my head. - the home page / series landing page loses track of what episode of a series you are on when you stop play and return at a later date. It thinks you are a few episodes behind and you have to go through and work it out. Progress bars is littered all over the place across series. - the minus ten seconds takes about 6 seconds to take effect so actually it only reverses about 3/4 seconds - the app page when casting doesn’t show what episode is playing - main problem : when you minimise the app while playing, if you reopen the app, it has lost connection with chromecast so while the tv keeps playing, you have to open the series menu, click chromecast logo, reconnect to the device, then pause. Takes up to 30 seconds. Annoying when answering a phone call / the door etc. Disney needs to send someone home with the iOS app with chromecast and do some real world testing. These issues are top of my head, many more exist. Please can someone look at these. Thanks..Version: 2.3.5

Good but not perfectNeed to fix buffering issue Need video “progress” feature so we know what we have seen or not I think the “continue watching” group is missing too.Version: 1.1.5

Heaps of bugs!Don’t get me wrong, Disney + has some GREAT content but it is not a great app! For starters, was watching a TV show on one account, but when I switched to another account for another family member to watch, the audio from the other TV show kept playing! The same thing happened when watching something on the other account! Now, whenever we go onto Disney + on that particular device, we can just here audio from other shows playing! Also, often when I go to the continue playing section, it hasn’t updated to where I’m up to and I have to go through the episodes to find where I am up to. There are also some Disney shows that doesn’t seem to show up when I search for them (e.g. Mighty Med, A.N.T. Farm) which is very irritating! Another major issue, is that whenever I fast forward or rewind, the loading symbol just appears in place of the play/pause button, leaving you no way to pause for the rest of the movie/TV episode! I really expected better! There are many good movies and TV shows on the app, however PLEASE fix some of these bugs - they are EXTREMELY ANNOYING!!! Compared to what I’ve seen on other streaming apps, I definitely excepted better from Disney..Version: 1.2.1

SurprisedUpdate: So somehow as you watch content it is saved into documents and data. I have no content downloaded within the app but somehow over 6GB of documents and data?? Also it shows multiple episodes downloaded in the storage setting view of the iPhone that aren’t downloaded within the Disney plus app itself. After deleting those episodes that aren’t downloaded but somehow are, there was still over 590MB of documents and data. I deleted and reinstalled the app and it had mere kb of data. As I start watching content again, the documents and data keeps increasing, what gives? I have tons of other streaming apps that don’t do this, it’s a major hassle, please fix! Original review:Lots of things already available. The menus and selection content loads quickly and the playback quality is very good. Also tried it on the Roku and it also looks way better than every other streaming app I have. Things load and begin to play quickly. They have a search function but they also have multiple ways of categorizing so you can get to what you want pretty quickly as well. So far it’s working and looking great, have to see how it does when millions of people are using it at the same time..Version: 1.2.2

So frustratingThis has probably got to be the most frustrating streaming platform I have used. It constantly stops to buffer or the video freezes while audio continues and then skips back to when the freeze occurred! I don’t have this issue with any other platform, only Disney+ and this is when used on both my mobile and PS4. I can see based on other reviews I’ve seen on Facebook that this is happening to a lot of people. Would be SO good if they fixed whatever issue this is!.Version: 1.4.2

Service unavailable in your areaHad been enjoying Disney + for a few weeks when all of a sudden I get an error saying this service is unavailable in my area. I called you’re tech support who to their credit we’re great and did help fix the problem however it keeps happening and I have to uninstall, restart my wifi, reinstall, cross my fingers, stand on my head and say a prayer and 50% of the time it starts working again however this has only worked for the app on my phone not our TV so needless to say if this doesn’t get fixed we’ll be canceling our subscription.Version: 1.17.2

From 5 stars to 1Okay. At first I thought the app was good, I’ve run into too many problems. Firstly, after you watch something, it doesn’t indicate that you’ve watched it (unlike Netflix). So if you’re watching a series it’s hard to tell where you stopped. Secondly, you cannot skip to the next episode while watching something. You have to wait about 5 seconds after the credits to skip to the next episode. Sometimes it doesn’t even work so you have to end up going off the episode and searching/scrolling for the next episode. Most of the time I come off of the app it just restarts. Which can be annoying. There are many movies/shows that are not available to watch yet (literally not available for months) but you can still see the title and picture on there as if it is. I don’t get the point of that at all. It’s not like this is a new app from a small company. They need to fix up....Version: 1.4.2

Where did the French Canadian go???Hi! I subscribed to this service to be able to watch disney movies in French and they seem to have been removed from the options.... fix it please :(.Version: 1.2.0

This app is terrible - save your moneyThe app fails more often than it works. Have tried to use it on our Apple devices & PS4 and we are yet to be able to watch a full movie without it failing to load either right at the beginning or part way through and often, more than once too! Doesn’t seem to make a difference if we download it first and then try to play the movie, it still fails more than it works. Have had this app for 3months now and will be cancelling our subscription. Shame because there are some good viewing options but it’s not worth the $. Needs to work as easy as the likes of Netflix before we would consider resubscribing..Version: 1.7.3

Unable to mark off what you have watchedAfter watching a movie especially in a series the app keeps making recommendations for movies I have already seen, this is really annoying especially when you are trying to watch a series in order. Googling this issue it was brought up back in 2019 but still this issue has not been resolved which is really quite pathetic for such a large organisation. Also when you message Disney + you get no response, it is particularly annoying when you make available only some movies from a series, as well as the second movie from a series but not the first movie, again very annoying..Version: 1.14.0

Some title miss languageLove the app. Love the 4K. Just multiple title miss French. Or sometimes I watch something in French and in the same day the same movie don’t have it anymore Seriously I watch wall-e at least 20 times in French and now it’s gone.Version: 1.1.6

Needs a continue watching sectionNeeds to have a section showing you what shows/movies you’ve already started watching so you can easily jump back in.Version: 1.1.5

App suxxxxxDisney turned an $8.5 billion profit in 2021 and still can’t figure out how to make their app work….okay. I’m sticking around because the content is great, but the app is literally the worst streaming service I’ve ever had. 1) The app does not cast properly. I have to first “cast” the app alone, and only then can I put a show on. It always buffers and usually takes two tries to get up on the TV. 2) None of my progress saves. Whether I watch one episode or four, the app never shows my progress and I have to manually go through and figure out how far I’ve gotten in a show. 3) On that note, the episodes don’t update properly. It always shows 1 to 2 episodes BEFORE I finished watching, hence why I have to manually look where I left off. Stop an episode halfway? Tough. You have to manually figure that out, too. It is SO ANNOYING compared to other apps that just work well. That said, the content is great so of course I’ll keep coming back. But come on, Disney! You can totally afford to update your app and these fix minor issues..Version: 2.3.5

Nice but half of it’s features is still unusableDisney is great for it’s shows and movies but the groupwatch is becoming so frustrating that it’s almost unusable. I’m in a long distance relationship but we’re both based in Europe, even with that we’re still not able to watch newly released movies together because it’s “not available”. Then when we are watching something together, we’re out of sync most of the time or we’ve somehow ended up in different episodes and we can’t sync again because there’s NO OPTION to CHANGE the episode while you’re in a group watch ??? What the heck ?! We have to send a new link and just, why make it so inconvenient ? I’ve seen third party apps do better than the source which is pretty annoying since I’d rather be using my subscription within the actual app I’m paying for. I just want this to be fixed, it’s been so long already and nothings been done about it yet..Version: 2.8.3

CrapHere is my main issue with Disney’s app. Disney are one of the biggest and richest companies in the world - they’ve likely got the best app designers and engineers and yet one major fundamental issue I have is the app does not recall previous viewing places for films of programmes when it crashes so you’re immediately taken back to the beginning! Sorry but not good enough for a company of Disney’s size. Also other issues on both tablet and iPhone include when playing it through the TV - multiple crashes of episodes or films and even outside of playing it through my TV I experience the app crashing a disproportionately higher time than say Netflix or Prime. Whilst the content is good - I expect nothing less, this is Disney after all an they own practically everything. I like that once you watch something you’ve downloaded it doesn’t have an expiry like Netflix but seriously Disney your UX is atrocious and your app performance is shocking by comparison to other steaming services..Version: 1.15.1

Buggy App + Unhelpful Customer SupportIt was working during 7-Day trial until we decided to pay for it. Since then it hasn’t allowed us to log-in when on wifi. Only when we use our mobile data. We’re so disappointed. We tried customer support, tried everything they suggested but nothing worked and they ended the conversation before we could solve it. Searched online for instructions to fix the problem and after all the trouble shooting, re-installing, logging back in, still not working. Gutted..Version: 1.2.1

Needs improvement but a lots of moviesIt is disappointing not to be able to see if the movie is available in the language needed before to start it.Version: 1.2.2

Not really much to offer.I’ll be honest, I wanted this to be much better than it is with all of the hype. Number 1 - no trial period, and hiding content behind a pay wall is a really poor business decision. There’s no direct way to make an informed choice about whether this is worth getting. Number 2 - it’s great you’ve updated your privacy data via apple, but there is no way your company needs to know this much information about a customer. Using basic network tools, the data you are obtaining makes it look like you’re a data mining organization. Number 3 - The content itself makes the entire service looks like the TV & Movie industry stopped in 1994 at a Blockbuster, and the only thing since then is Marvel & Star Wars. Number 4 - This is not worth the monthly price, or even downloading the app..Version: 1.14.2

Amazing, but…Disney + is a magical app, beautiful, truly. The only reason I’m giving it a one star is, pretty unreasonable but, I’m an unreadable person. Anastasia, yes the Russian princess that got turned into a movie, it’s amazing, ( watch it sometime if you haven’t already, or rewatch it. ) It used to be on Disney +, but they did something… unimaginable, they took it off the app. I don’t understand why if I’m being honest, it’s a movie that has characteristics hard to find, for example : character, plot, romance, and so much more. I remember, I was doing a thing I do every once in a while ( like every 3-4 weeks ) and that’s watching can you guess?? Hint : it’s Anastasia. When I saw it was off Disney + I had to scavenge for a way to watch it, it’s not easy, I had to buy it. It’s a pretty old Disney movie, I know you wanna keep it fresh, whatever I’m fine with that, but this, this is good, it’s historical and something every child should know, so, putting it back on Disney + would be just amazing, children, teens, even adults can be scrolling through Disney + and see it and maybe think to themselves, “ hm, what’s this??? It looks entertaining, let me watch it! “ it’ll spread around, be popular, I know I’ll watch it. So please, I’m sorry for the star’s, it’s unreasonable, but I’m desperate. So take this into consideration. つ.Version: 2.9.5

Mostly good but...It’s mostly good, you can watch classics on here. However there are some major issues that affect viewing experience and are not limited to me. This includes a strange glitch many including myself are experiencing that randomly fast forwards in places meaning you have to constantly reverse the program. Apart from that, there are just some difficulties in navigating and the layout is a bit poor. There’s no easy way to change episodes from within an episode as you would with Netflix. There’s also a lack of content, markedly mature content which I can understand but I think by not releasing certain shows they own such as family guy they are massively reducing their viewer base. Tens of thousands of people would buy it just for family guy..Version: 1.6.1

Doesn’t support Family SharingThe Apple says family sharing is supported but it actually isn’t. Furthermore when subscribing through Apple it doesn’t even work on other devices, only the one you subscribed with. Very dumb..Version: 1.14.1

Doesn’t chromecast onto vizio tv’s and shows don’t resume where I left off.Disney should have worked better in advance of their launch to ensure casting is available on all major brand televisions. Secondly they need to allow shows to resume where they left off. Every time I return to the app to watch another Simpsons episode I have to manually search for the season and episode I left off on. 1/5 stars for poor user experience. Willing to adjust my ratings when improvements are made..Version: 1.1.5

I’m not impressed :(The content isn’t the bad thing, it’s the app. It ALWAYS take absolutely ages to load even if you have amazing internet. Also it takes you back to the start of movies and episodes of you leave for too long. It’s infuriating on mobile because if you click the top ANYWHERE of a episode or movie not even the exit button it takes you back to home page. Annoying. I was sure a multi-million company could at least make it not infuriating..Version: 1.12.1

Frequently causes issues with connectivityApp works great through non-iOS devices but locks up about every 20-40 minutes on iPhone or iPad. Not just the app itself, but most other apps lose connection to their servers as a result despite that several speed tests show the device is still well connected to WAN. Doesn’t happen with any other apps and is consistent across multiple devices. I’d suggest the devs look into how Disney+ handles data traffic on iOS because having to turn WiFi off and on several times an hour is simply aggravating. Also, regardless of connectivity… it would be an absolutely smashing idea to make it easier to access the main menu for recently-watched series (I.e. the page that lets you select seasons and browse episodes). I’m sure it’s either an oversight or perhaps too difficult to implement basic infrastructure changes, but so far, users only have the option to restart the last series episode from the home page and exiting with the “<“ option at top left just brings you back to home. Wouldn’t it be especially nice to not have to click through multiple menus to find the series you were watching (for me it may have been seconds ago) every single time you use the app (aka what customers should and do expect)?.Version: 2.4.5

Ok App, But…The app seems to work ok to me. One massive letdown is the ability to remove things that you don’t want to continue to watch. Seems stupid to have to mess around fast forwarding to the of the film. Or even worse if it’s a series having to fast forward through all episodes in the series to have it removed from watchlist. If it had this function I’d be looking at giving 5 stars. Please fix. Extremely annoying and a fatal flaw in the app..Version: 2.3.5

Decent app, security not so greatMy issues with Disney+ was that my account got hacked, the password was changed and I changed it again after realizing it was hacked. However, THE EMAIL WAS CHANGED TOO! WITHOUT ME EVEN KNOWING! How that was possible, I don't know. After calling customer service and being on the phone the first time, we changed the email and password, only to find out by the first not helpful representative, that they don't give the option to sign everyone out even though you are the administrator of the account, so changing everything was pointless. He basically states that the people who hacked the account will still have access even though I changed all of the login information. I was ready to quit the whole Disney+ until I called customer service again the following day and spoke to Shay, her kindness and helpfulness convinced me to stay with Disney+. She revoked the account immediately and then helped me make a new account. One thing that should be added is better security. For someone to take over my account so easily and change the email and password was a horrible experience. Another thing that should be added is being able to log everyone out as an administrator of the account. The app is decent because of the shows it offers, I do not encounter any buffering and so on; however, the security and privacy isn't that great. ..Version: 1.2.2

IOS 13+Was wonderful until the last update. Our kids have older iPads and now the app can’t run at all. Huge bummer, seems silly to have such high requirements for a streaming app.Version: 2.3.5

Very good content, terrible usabilityVer good shows, large variety, good quality etc etc. what really drags it down is the usability of the interface. The video player should definitely have more controls such as a way to look at episodes while in a current episode you’re watching. A button to skip to the next and previous episode should definitely be implemented to save from having to exit the episode to find it (especially inefficient to go back an episode if you’ve gone through the “continue watching” process), both a skip forward and back about 10 or so seconds would be helpful on tv. Not only that but when you go to continue watching an episode there should be an easy was to return to the episode selection. Instead you have to search it up every time, which is especially cumbersome if the continue watching keeps recommending a past or future episode which has been partially watched, there’s no easy way to just go to the episode menu. Plus the search function makes it not very easy to find new shows. Majority of this stuff feels like basic intuition which is why it’s annoying it’s missing.Version: 2.12.2

Fix the “Oh no, something went wrong” bugOK enough other reviewers have mentioned this so maybe the developers will take notice. When you’ve watched an episode and the iPad app tries to auto-play the next one, EVERY SINGLE TIME it gives an “Oh no, something went wrong” style message. The only way to play the next episode is to quit the iPad application and reload it. Clicking the retry button has about the same effect as clicking your fingers, the app eventually hangs. This quickly becomes tiresome. It’s not a DNS, internet connectivity, TCP/UDP or streaming issue because it doesn’t happen with any other streaming content application from the various ones I use, just Disney+ and I’m on a gigabit full fibre connection. For this reason 3 stars, as the content itself (when you can play it) is good. Come on developers, this is a simple thing to reproduce in a test environment and fix, and would otherwise make this a 5 star app..Version: 2.6.5

Looks good, sounds awfulThe image quality is good on all the shows but the audio, not so much. On Dolby Atmos content the audio is very quiet and loses out on detail as a result. Other streaming services or Blu-ray Discs don’t have this issue. I’m using the Ambeo Soundbar and never need to exceed 40% volume on any other content, but with Disney plus I have to turn it up to 60% to just about hear anything. And even then it can still manage to go quiet. I can see from various forums this issue is wide spread and well known for over a year. I really don’t understand why this hasn’t been fixed yet. In addition to the above current day diversity and inclusion politics have infiltrated most shows. As a result this has caused heavy distraction at the cost of their content no longer being an immersive escape or entertaining. Please go back to the previous formula of making your content enjoyable for all..Version: 2.12.2

Ou sont les films en fiançais?Il est méprisant de votre part de ne pas mettre les films dont je sais que la version française existe. Ne mettez pas la faute sur les droits d’auteur, c est la façon de se disculpé et ne pas faire l’effort de l’ajouté. Pour cette raison je vous mets une étoile car on ne peut pas mettre -10..Version: 2.2.0

Great selection but app is annoyingly buggyNow that Star has arrived and I have Grey’s Anatomy back in my life, this app is on all time! Great movies to watch and came just in time as I was going to cancel. The only reason this doesn’t get a 5 star rating is due to the app. Sometimes it takes a long time to load, it often loses where I got to and starts again from the beginning, if you try to skip through, it just won’t let you. Lastly the weirdest one is that my iPad will randomly play the music from the credits of Grey’s Anatomy either in the middle of the night for no reason and sometimes when I’m actually watching the programme! Very annoying as it will always do it at maximum volume too..Version: 1.13.4

Trouble casting to chromecastWe love Disney+ but continue to encounter issues connecting to chromecast. Sometimes it’s fine other times we get all these error messages and it won’t play, connect using a different app like Netflix and it will play, another show on Disney+ might connect them one won’t. Require this bug fixed to give 4/5 stars.Version: 2.8.3

Cheap appTerrible when using offline. Doesn’t stay signed in and requires wifi to log in. And deletes downloads when is signs itself out. I expect much better from Disney..Version: 2.3.5

It’s been a year...Okay Disney it’s been a year and you still haven’t fixed all the little issues that make the app quite annoying to use. Please please please fix all of these: 1. Resume viewing. There exists a continue watching section, however when clicked on, the movie/show you were watching will begin from the start and NOT from where you left off. 2. Next episode. Only online does there exist an option to go to the next episode once the episode has finished. On the app you have to go back to the title and select the next episode. No option to skip between them either. 3. Skip into/recap. The button is there yes but if you don’t click it after a few seconds then it disappears and you’re stuck watching the recap or intro. 4. The sections. Under each section is listed always the exact same titles. For example the “New to Disney +” and the “Disney + Originals” have the all same titles under them except one. You should probably have the older Disney originals there so they differ. 5. Continue watching 2. Most of my titles under the continue watching section have less than 4 minutes left. That is because the movie/show is over and only the credits remain. You do not need to keep every single movie I’ve ever watched on the continue watching section because there’s 4 mins left of viewing. Surely it’s about time to step up your game..Version: 1.11.1

Poor UXNot loving the fact that to watch more of the same shows I have to hunt for my watchlist, change the season to whatever one I’m up to and without any real indication of what I have or haven’t seen find the episodes and download them from there. Where is the info button on the continue watching tile to take me to that seasons worth of content? Content is great but the above is a UX journey made almost every day and it just takes way to long..Version: 1.2.2


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