- 93.0LEGITIMACY SCORE
- 93.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Carrs Deals & Delivery App Complaints & User Negative Comments 2024
Carrs Deals & Delivery app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carrs Deals & Delivery? Can you share your negative thoughts about carrs deals & delivery?
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Carrs Deals & Delivery for Negative User Reviews
✓ Won’t let me save my phone numberI can’t place an order through the app because it won’t let me save my phone number at the check out screen. The “Save and Review” button remains gray even after there is a green check mark next to my phone number. Frustrating that I can’t use the service through the app. UPDATE — finally went to the website from a browser and was able to add my phone number at the check out screen. My phone number shows now in the app at the check out screen. Hopefully the app administrators fix this so that no one else has to go through this workaround..Version: 8.5.0
✓ Coupons don’t work - 3 different storesI clipped multiple coupons, and I have been to 3 different carrs today (Muldoon/northern light, Boniface/DeBarr, and old Seward) and multiple coupons were not working. Very irritating physically showing the cashier (and a store director non the less) that the coupons were clipped, valid, and I had the appropriate products, but they don’t know apparently....feel free to refund all the extra money I had to spend because your app don’t know it’s coupons !!! 😡😡😡.Version: 2021.44.0
✓ Carrs never deliveredCarrs just straight up stopped delivering orders. Placed orders and never got a delivery. Customer service just advised to place another order. No thanks. I’ll take my business elsewhere..Version: 10.7.0
✓ Deliveries won’t happenThe only useful thing about this app is the deals which is why I’m okay with the 1 star. However Delivery will not happen. Believe the lack of stars. The stores can’t assist and their only contact is a chat line that you have to wait forever for. I had to cancel my order after waiting until WELL after the time-frame. It’s not worth the time, energy or money. Update- I got a response from their little Developer and I reached out and guess what.. they still DID NOT HELP. I waited a week for my refund for the delivery that didn’t show they kept saying oh we did submit the refund and did NOT. I had to dispute the charge with my bank because they flat out refuse to acknowledge that they did not follow through on their end. This app should have 0 stars. Fair warning..Version: 2022.4.0
✓ This app costs youI scanned a piece of meat today so I could get my U savings. What a crock of garbage. It scanned and showed up so assumed it was stored somewhere then it just went away. When I checked out it was no where to be seen. I used the stupid QR code, that did nothing so in the end it cost me an extra $15. While that is not going to break the bank it tells me that Safeway doesn’t have a handle on their app and should not be trusted to deliver the savings they promise. Why they can’t just use your Carrs card and call it good is beyond me. Why add an extra layer of unnecessary work to what should be a simple transaction? I don’t want to work that hard to save money..Version: 2021.51.0
✓ Mrs ShiversThe app does not let you make any choices. It will just keep having you put in more more words to try to get what you want and if you’re having problems already downloading the app you’re really going to have problems trying to get the app to deliver it to your home or even try to pick up I kept out putting it in for today to go pick it up but then after I’m all done paying for it it says no you can only go pick it up on Monday the 26th I don’t want my food after Christmas so it should tell you that right away and then the searching is very tedious as you have to have Word for Word identical and I don’t have some of those words I know what I want but now I can’t even get my order and I have no way of canceling it before Christmas so $400 and I can’t change my order so that they already got my money and here I am it won’t let me. I had all my coupons in there and now they taking them out charging me $455 and I won’t even get it till after Christmas. I don’t need the food then he’ll be too late. I want my prime rib today not after Christmas is over so let me know how you can cancel my order..Version: 2022.47.0
✓ Overly complicated piece of crap!Overly complicated piece of crap!.Version: 2021.41.0
✓ Not Nearly As User FriendlyI loved your app before it was changed. It was so much easier to use than Fred Meyer. Why did you change? I really don’t like separating Safeway and Carr’s in to separate apps. I didn’t have any trouble changing zip codes when we travel..Version: 21.1.6
✓ Dont BotherHave not been able to use the app at all. Locks up solid every time I open it. Deleted the app and reinstalled it again. Same thing. Cant believe after this long they dont have a working shopping app. Time to get up to speed..Version: 2023.40.0
✓ Service errorI clip coupons. When trying to view what I’ve clipped, I get a “Service error” message. The coupons I’ve clipped, do not show up in the store..Version: 2023.24.0
✓ App not workingSince October I have been having troubles with the app on my iPhone 14. I can no longer access the app at all. I put in my user name my cell phone number, my password, and I am denied access to the app now on my phone and my iPad. I have called the helpline several times. The last time was Thursday the December 22 and the lady could not help me at all just like prior to getting a hold of somebody before. She gave me a reference number like somebody was going to call me back right away. I’m still waiting. I have shopped at Safeway cars for over 33 years. If I can’t get this app to work on my phone then I have no choice but to shop elsewhere. I’m going to lose all my points I have saved. I can’t put any of the savings on a digital coupon because I don’t have access to the app. Please with somebody please help me with this..Version: 2022.47.0
✓ App issuesAccount Info changes don’t all work when edit it selected. Very frustrating..Version: 2022.38.0
✓ New appDon't like new app, please bring back old one, easier to use, don't have to go through all that work just to see weekly ad!.Version: 21.1.6
✓ Can’t log on to accountI have been using my wife’s old phone number for forever on the Safeway app. This app will not let me use our account..Version: 21.1.6
✓ No weekly ad anymoreSo disappointed the weekly ad is no longer accessible. Who wants to scroll the dozens and dozens of listings even by category? I liked looking to see what was on sale for the week and planning a menu accordingly..Version: 21.1.6
✓ Not workingIt won’t load clipped coupons. It won’t load my account information. Please update again!.Version: 2023.10.0
✓ RidiculousCan’t merge the Safeway and carrs apps. Carrs has Apple fitness rewards which won’t transfer to the Safeway app that has all my orders, history preferences etc. very poor programs..Version: 2023.15.0
✓ ReviewI am unable to open this app. I love shopping at Carrs but I’m going to switch to Fred Myers so I can order online. I really wish I didn’t have to do this. I’ve always been able to order groceries online so lm not sure what happened. Can you help me with this?.Version: 2021.49.0
✓ Landscape orientationI use this app on my ipad tablet . This latest version does not open in landscape mode, the older versions did. Not as user friendly as it could be..Version: 21.1.6
✓ Can No Longer Add Items From Weekly Ad To Shopping List Due To “Enhancement”I’ve had trouble adding items from the weekly ad to my shopping list on the app for a while but I could at least go to the browser to do so. However, this past week, they completely removed that option! Per Customer Service: “Mary: Thank you for waiting, upon checking there's a system enhancement including the weekly ad, as of this weekend, you will no longer be able to clip items from the weekly ad to your list from the website or view item details. As well as use the Weekly Ad Search feature.” This is certainly no “Enhancement”. It means you need to juggle two sources for weekly ad deals & personalized deals, takes much more time, loses the convenience of having items grouped by store location, and will result in a higher demand for paper ads. Carr’s used to have the best shopping app but they are going backwards while their competitors (like Fred Meyer) are moving forward to increase convenience on their apps. You are now officially the worse app..Version: 2021.48.1
✓ App on iPhone gives Error when Searching for TWO WEEKS!!!For two weeks now, I have not been able to use the app to do my shopping at cars. The search functionality is giving an error message. Service Problem Our apologies, we’re having trouble with our system. I can still use the buy again feature from my list, but then I have to go online to add anything that I haven’t purchased in the past. And it’s annoying. I contacted customer service and chatted with a representative that basically told me that I should just go online if it isn’t working. I wanna make sure that this gets reported to the developers so that they can get it fixed. I’m a software developer myself and if you don’t know somethings a problem, then you don’t know it needs to be fixed. I continue to use the app because I am liking the customer service that I get at Carrs by the personal shoppers there. But the app is certainly not the reason why I am using Carr’s..Version: 2022.34.0
✓ Horrible AppWe own a large catering company in Alaska. Used to access the Carr’s / Safeway app all the time. Now it never works. Ever!!! We max out our ‘points’ towards $1/gallon off at their gas station. We spend a LOT of money on groceries. Tried talking with the store employees - not interested. Not anymore. We are done. Cannot access app, or see what is on special = driving our business to their competitor, Kroger / Fred Meyer. And that includes our personal pharmacy items. Sorry Carr’s / Safeway. You blew it and continue with your non responsive attitude as this has been going on for several months. Your IT / marketing folks just do not care. And no - it’s not a Covid era thing..Version: 2021.49.0
✓ App words fine. Delivery service does not.First time using it they took my money for an order then it never showed up. I asked them about it and they won’t give me any info except that they are “sorry for the inconvenience”. That doesn’t cut it when they still haven’t refunded my money. Sounds a lot like theft to me. They won’t give me anything but a form letter style email response and have told me on several occasions they would call me with an explanation and have failed to do that simple task as well. They don’t care about customers enough to give them a simple explanation when they failed to receive their order. Order at your own risk..Version: 10.7.0
✓ Savon customer/AlbertsonI would love delivery of groceries at my Albertson 4 blocks from me! I’m 82, I’ll health. Been shopping there 20+ yrs. need delivery, cannot get into proper app!.Version: 10.10.0
✓ My Review is simple.I’m done being done being jerked around by these ad changes. That means simply I won’t be shopping with you any longer. Watch and see if I’m kidding..Version: 2023.13.0
✓ UselessThe app doesn’t allow me to link my phone number & when I clip coupons they never work. No deals no shopping at Carr sorry.Version: 2022.47.0
✓ GKCan not access my pharmacy information, sent an email last week, waiting for a reply. Called help line they were unfamiliar with my problem and said to take it to the pharmacy. The pharmacy could not get the app to work and pointed me back to help. Tried chat, they were unfamiliar with the problem said they will pass it on to IT. Waiting on IT. What a shame Carrs/Safeway has no body who can trouble shoo their app..Version: 2023.35.0
✓ Why clipIf one is a member. Why make us go through tedious coupon clipping. Quite redundant. Costco got rid of unnecessary coupons. Plus it is very difficult to navigate.Version: 2023.12.0
✓ Highly dislikeThis app is horrible. Why do I hate to go through Safeway’s app to gain access to Carrs? I want my Carrs app back! (You can’t see me kicking and screaming like a toddler, but just use your imagination.) There aren’t any Safeways in Alaska. You purchased the Carrs chain, and must still have to contractually use their name. We know it’s a Safeway so there is no need for us to go to Safeway app and be directed to the Carrs app. I can no longer view the weekly ad. This has been going on for months..Version: 2022.46.0
🙂 Carrs Deals & Delivery Positive Reviews
Carrs Deals & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Carrs Deals & Delivery.
⛔ Carrs Deals & Delivery Problems
