ACME Markets Deals & Delivery Negative Reviews

ACME Markets Deals & Delivery App Complaints & User Negative Comments 2024

ACME Markets Deals & Delivery app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using ACME Markets Deals & Delivery? Can you share your negative thoughts about acme markets deals & delivery?

ACME Markets Deals & Delivery for Negative User Reviews

✓ Hate the AppI am a senior citizen as are probably 80% of Acme’s customers. The app is cumbersome and does not work correctly at all times. Some of us do not have a cell phone so those people either have to pay full price or shop at Shoprite. You must have the app and show it to the cashier to get the Digital Sale Prices. I did yesterday and their scanner could not read my display so each article had to be corrected by hand. The cashier could not adjust my free 2 cloves of garlic so I wasted another 10 minutes at the courtesy desk to explain and get refunded my $1,59! The app is a failure. Don’t listen to some snot- nosed MBA who thinks it’s cool. Look at your customer base; they are not cool kids..GiorgiosbirroVersion: 2022.20.0

✓ Great idea, missed UX opportunitiesFirst the good: integrating coupons into an app so you do not have to log those terrible paper coupons around is a perfect way to shop and use an app. Bravo! the bad: it is clear that the designers of this app does not use it themselves because the UX is lacking the most basic tools. Most of these are mentioned by others, such as order of the coupons and inability to remove any coupons. designers only need to introduce 4 or 5 very simple fixes to make this a perfect shopping app. Finally, there is a shopping list but it only contains the coupons you cut and does not integrate the store's database, so no actual products exist other than your coupons and the user has to built the entire shopping list him/herself, again very bad UX. Surely you have a list of the products you sell somewhere!.CrushedbydwarfVersion: 6.0.0

✓ Poor user interfaceThis is the worst grocery store app that I use. It’s interface is confusing, and it seems to encourage errors so that the sale items are not applied to the order. You need to first clip a coupon, then add it to your basket. But the basket items sometimes comes back even after you leave the store, leaving additional items there that don’t seem to make any difference on the last or next visit! Please just simplify the interface. Clip a coupon and apply it to my current order. Period..DrMercVersion: 2021.36.0

✓ HorribleWorks when it feels like it. Lost many deals due to service errors in Knollwood Rd Greenburgh store. Staff tries, quite a few times, including telling me to try going outside market to add deals. Great idea! Go out… add deals… go back in store and check out with no service nor connection. Every clerk says the wi-fi in store is a constant problem. Can’t calculate how many hundreds of dollars I’ve lost in my local store with this app. With inflation and an unqualified ACME IP design staff plus the losses from customer’s inability to add deals, makes shopping in ACME a rip- off. No way to recoup losses. In addition the apps’ convoluted design makes you stay in store at least 15-20 minutes longer trying to enter data from product alleyways into the wallet. Boo…..Deebee412Version: 2023.33.0

✓ App Error Msg "Service Problem" OVER 2 MosSo hey developer team the version history says there are recent (multiple) updates to fiz bug issues but for over 2 mos each time i launch app & SEARCH any product item i get app msg " SERVICE PROBLEMS. OUR APOLOGIES WE'RE HAVING TROUBLE WITH OUR SYSTEM. PLEASE DISMISS THIS MESSAGE TO TRY AGAIN, OR CONTACT US IF THIS ISSUE PERSISTS" my iPhone is updated to current OS. ive deleted and reinstalled this app at least 4x without app i can access my savings rewards or coupons and i only use the app on my provider cell network (no public wifi otherwise id simply use the mobile website ) pls do better.Cris_ceeVersion: 2023.13.0

✓ Helpful and ClunkyThe app is helpful in general. Since the Apple software update this month I haven’t been able to use the app though. It just stalls on the initial page. In the story it freezes up which stinks because I like to use it as a shopping list. I wish the aisle location of the items were also visible in app. I like the coupon part of the app. I wish there was a button so I could click all the coupons at the same time instead of each coupon individually..Crys CooperVersion: 2023.10.0

✓ Bad on so many levels...First experience buying online with Acme...disaster.. 1) Where is the shopping cart? You will find it after hunting around, after a bunch of app loads. 2) We go to place the order through the Acme app. Ok - done. Order went through as expected - however no order number, not a single order on a single page, receipt, 3) We get a call from a Filipino call center stating the order with problems with the order. What?!! What is foing on?! Somehow we went from the ACME order to Instacart order, and Instacart is a third party service. Awesome. Now caught in insane call center hell refusing to help beyond company recited lines...escalations are refused. "Sorry sir, but in this case sir <insert bad news>" "Upon further checking, sir, <insert bad news>' - rinse and repeat. 4) Next to impossible to communicate with Acme. Chasing my tail, every person points us somewhere else. Acme Home Delivery (the real owner) even sends us to Safeway. Safeway says that is Acme - go there. Local store afraid of anything corporate, will not help. 5) We learn there are restrictions, policies <insert excuse here> - but the app never mentions. Order was placed fine, and nothing but problems ever since. ***** Terrible first impressions. Issue never got resolved. Spent days in discussions with management of all the companies with nothing but apologies. Please do it write back with statements of apologies or empathy...empty meant less words..PixRoe12345Version: 7.6.0

✓ Missing features, awkward coupon searchesWhen adding items to your shopping list, the app should offer in-stock item choices. There should be a product search feature. When selecting appropriate coupons to clip, if you accidentally select coupon detail, you return to the top of the coupon list instead of where you left off. There should be a barcode or QRcode for the cashier to scan embedded in the app..SimStebVersion: 2.16.4

✓ Okay1- it’s nearly impossible to browse by category. The menu makes you you click down into a specific subcategory vs browsing all fruits, for example. 2- there’s no way to add items to you cart from the weekly add or from your list. 3- there’s no way to select specific alternates and the store ignores notes half of the time. The substitution categories don’t cover all potential options (eg give me 2% milk instead of 1%) These are all pretty substantial user gaps for the app. But other that the above, it’s a solid app..Psu_lalaVersion: 2021.43.0

✓ Bug fix pleaseApp crashes when I click on "email list". because of coupons, just for U and monopoly items, my list is pretty large and being able to email and print it would make life considerably easier. last time i wasted over an hour trying to hunt and peck for the items on my list while dealing with the clunky functionality of it and didn't get half the items. ended up finishing my shopping elsewhere a few days later..LunasquirlVersion: 10.8.0

✓ The app & website are horribleSometimes the digital coupons have such an annoying delay with processing them to your list and/or checkout. You constantly have to go through a refund process due to the coupons never wanting to work at the time being. It’s very frustrating because it’s been like this for a couple of years now & you’d think with all the money they make, they can’t put a dime & time to fix this issue. I’ve talked to a couple of live agents these past couple of days to use a really good coupon towards my online order & the best they can offer is a refund if it doesn’t get taken off after the transaction. Obviously it’s not going to come after after paying because it gives you the final total at checkout. Acme needs to do better with that. Very unhappy!!.Log in paypalVersion: 2023.19.0

✓ The worstWorst app. Used it numerous times prior with much aggravation. This time it was supposed to take it out of the EBT card and the toilet paper out of my credit card. Well, even though I clicked for ebt card (which has over $400 available) it didn’t process any of it and now my credit card is over the limit and will have to pay an extra fee for it. Stopped wanting to go inside the store since they have the most ignorant employees at the store on red lion. The one young chick at the deli counter doesn’t even say goodbye, hello, how can I help you just stared at me. The older lady who usually does the register for beer is so ignorant and yells at you. Going to ShopRite from now on..Njg5069Version: 2022.44.0

✓ Error while ordering pickupI usually love the acme app, it saves me so much money since i know exactly how much I’m spending as i add stuff to my virtual cart. I normally order pickup once every other week. Unfortunately, the app keeps popping up with an error message related to payment. After deleting and redownloading the app, trying to order on my computer, and just waiting to see if the issues fixed itself, i finally got ahold of costumer services who said it’s a technical issue they’re aware of and there’s nothing I could do to place an order at this time… it’s been over 24 hours and the issue still persists and I’m still unable to order. Shouldn’t they want to fix the issue that’s preventing them from making money??.Cass1721Version: 2023.31.0

✓ Stole my moneyI placed an order for delivery. The order was shopped an hour before the delivery window. I accepted the substitution. I waited the full 4 hours and after 30 minutes past the delivery window. My order still has not left the store. I hopped on chat who offered me to reschedule. I decided to call my local store (the person on the chat confirmed the store location) and the employee said that they do not offer delivery and then hung up on me. So who stole my money? I asked the person on the chat why I was able to place and order for delivery if they do not deliver? No answer. Oh and guess what? This was my grocery order for the week since coming back from a weekend trip and now I have nothing for dinner. At 9pm at night..TAK928Version: 2023.38.0

✓ AwfulThis app is awful. You have to have a $30 minimum even just for pickup. After I put the order thru, I got texts confirming the order but nothing showing in the app at all. No phone number to call & ask. Thankfully someone from the store called, and said she’d gotten my items but saw that the order was canceled and thought it odd & wanted to check. Thanks to her for checking! I had to put the order thru again. When I got home I wanted to look at the finished order in the app, and there is nothing showing again, no receipt, no “previously ordered… “ Lots of noise and deals & coupons, but functionality is horrible..Moondancer5Version: 2021.36.0

✓ New version is now inconvenientEver since the major app change, everything has now just become a major inconvenience. It harder to locate things such as the rewards. Almost everything being white now instead of red and the change in font is inconvenient to ones eyes. And the worst change is that now you have to remember to redeem your rewards a couple days in advance of you shopping trip because rewards will no longer come off the day you clip them. Before, the rewards would come off the day you clipped them. Again ever since the major changes this app, everything is now inconvenient..MegessVersion: 2021.38.0

✓ Needs an UpdateThis app needs an update... fast! It would be SO helpful if there was a search feature or you could scan the barcode of what your purchasing to see if there was a coupon. The least that could be done is to add better and more specific categories to filter by. While it’s great if you’re looking for laundry detergent and you can filter to ‘Cleaning Products’, but then they lump all food together in ‘Grocery’; they could at least break it down into dairy, baking, frozen, etc. It isn’t organized in anyway and so can take significant time to find if there is even a coupon for what your buying..FavauntiejennVersion: 2.16.4

✓ It’s helpful but has flaws that need fixingIt is easy to order but if you have multiple accounts to acme in your household. It makes it hard to sign out of one to the other. If you are using an ebt card it makes you go from the app to their site to use ebt card. There it shows no Order and you have to sign in and out to get it to show up. Then you can check out with ebt. That needs to be adjusted in the app. The other thing is it says you can adjust your order after checking out up to a certain time. I adjusted it two separate orders for though the app. It shows the item is removed and the cost from your total. Then add something else and it adjusts the total. The next morning I pick up the order and it received the items I canceled. Never get the Items I added after check out. Only resolution is a $10 credit to the account for the inconvenience. I have to take the unwanted items back to acme to get them refunded and then pick up the missing items. We Wouldn’t have to do those extra steps if the app saved the adjustment..Nicknameistaken99999999999999Version: 2023.20.0

✓ Does not work in store!!It was my first visit to ACME so I downloaded the app and was pleased to see the great deals and the new member welcome gift and so I “clipped them” only to discover at checkout NONE OF THEM WOULD APPLY!! According to the store clerk it’s a glitch with the app and you have to clip them 24hours before you can use them. Fast forward a week or so l later, I went back to use the same coupons and they still didn’t work!! I shop produce by the circulars and I had to go to customer service. It’s added up to $13 worth of savings! This app is beautiful but USELESS if it does not ever work in store. 😖.BritttheDancerVersion: 2023.24.0

✓ Good but needs improvementLike a number of things and believe there are good features I should use (recipes coupons). Should be able to enter a missed purchase by entering the Transaction Number. For example if you forget or because of timing the emptying of the cart and bagging you miss entering your phone number and thus loose the gas points or coupons. There is not a search option in the 'clip coupon' function so you have to scroll through coupons to find products you are looking for. Particularly annoying in the store where a display tells you to use a mymixx coupon but you can find it in the app. Then you know you won't get the low price..SonofakitVersion: 2.16.4

✓ Update broke itUpdate app Feb 25 and now I can’t add items to my list. I also had a situation where personalized coupons appear on my list and my phone number is accepted but items were not discounted when I checked out. This has been a problem even before the update. Was told a few months ago I would have to to use the website to add items to list from the weekly ad. Just saw the July 2021 update. Seems like every time they do an update, it becomes less functional..MichaelK43Version: 21.1.4

✓ This app is a total scamI’ve tried to sign up a bunch of times and always had problems. The latest is that it only gives me options to chose a store in Ohio even though my address is in NJ. I am so sick of trying to sign up for this rewards card and having problems. I actually stopped shopping at acme because it is so annoying. Why do these stupid stores have to make everything so difficult? Obviously there are huge problems with their tech which they don’t fix. I’ve tried to sign up about 20 times in the last couple years. I’ve never seen such a poor platform!.EmSam2Version: 2022.36.0

ACME Markets Deals & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ACME Markets Deals & Delivery.