Jewel-Osco Deals & Delivery Negative Reviews

Jewel-Osco Deals & Delivery App Complaints & User Negative Comments 2024

Jewel-Osco Deals & Delivery app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Jewel-Osco Deals & Delivery? Can you share your negative thoughts about jewel-osco deals & delivery?

Jewel-Osco Deals & Delivery for Negative User Reviews

✓ Pharmacy AppThe pharmacy App is part of the Jewel app and it is horrible. I changed pharmacies from Walgreens because there customer service was horrible but there app was amazing. Now I am at Osco and they have great customer service but their app is horrible. It will not let you set up automatic refills even though it says it will, it tells u they deliver that do not and then it will not let you order meds even though there are refills without going into the store to talk with the pharmacist. And the latest is it will not let me add a payment method even though it took the payment method on the jewel groceries part of the app. The app needs a fresh start someone needs to delete it and start over an make it user friendly and so that it does what it says it will. Maybe look at other pharmacies to get ideas. Sorry for this long review it is just very frustrating. If you do update it I will be the first to come back and change this review..JaxjaxjaxjaxjaxjaxjaxVersion: 2024.6.0

✓ Add to Apple Wallet…?The entire reason I downloaded the app is to get my Jewel/Osco savings card in Wallet, so that I could use that and then pay with Apple Pay, back to back, and never have to touch the in-store payment terminal. For some reason, the app will give you a nice barcode display for your savings card, but doesn’t just take that last step of putting it somewhere that’s actually useful! let’s be honest: Jewel/Osco just isn’t that important of an app to rank being put on my Home Screen. It’s not important enough to displace the things I use daily. So forcing us to open the app to get to this display may seem clever to some marketing dbag at Albertsons, but it’s resale just making it harder to use their tracking program, failing to make us feel important to Albertsons, and encouraging us to shop elsewhere..FM_MVersion: 2021.42.0

✓ Awful!I ordered from jewel two times. Both times they charged me for items I did not receive. The second time is the reason I will never use this service again!! I don’t even know where to start. First, when the delivery man dropped off my items yesterday, August 6th, I noticed the bill was $30 higher than what I paid for the night before. Then they forgot the 2 packages of boneless chicken breast along with 1 carton of milk, but they still charged me for those items! So then I called costumer service.....I waited 35 mins before I had to hang up to get my daughter from school. Then I had to call back, I waited another 40 mins to speak to someone!!!!!! Come to find out the reason my bill was $30 higher is because they over charged me on the meats I purchased. Then the lady proceeds to fix the rest of the bill and sets up for my chicken and milk to be delivered the very next morning (Aug. 7th) between 8am and 9am. Guess what!?!? It is 9:45am no groceries and I have been waiting to speak to their costumer service for 35 mins already!!!!!! Mad and frustrated is an understatement at this point! I did screen shot all three phone calls to show their costumer service number and how long I was on the phone waiting to speak to someone. I wish I could post it!.Mo1487Version: 6.2.0

✓ App issuesMost of the time it seems like maybe 20% of the time the clipped deals do not work if you clip them within 20 minutes before checkout. The ones you scan codes to add ForU they post on shelf work well but I really do not want spend time doing that so I find what I need first in deals and clip but for some me reason the great deals that are run occasionally seem to not get processed and since your “special deal price” is not shown at checkout until you have to pay it becomes an issue. With dozens of people in line behind you and the only option is go to customer service to get refund it seems like a failure meant to happen. Kill the app unless you want your stuff preordered for pickup or delivery and just set the price for all not For U meaning Jewel.PuzzledgeekVersion: 2024.15.0

✓ So confusingThis app is not user friendly. I have a hard time navigating it and don’t fully understand clipping and in basket. Why so many steps to utilize a coupon??? Most times when I use my reward points for $$ of my purchase it doesn’t actually ever come off my total. What a waste of my time opening the app. Also, do you expect your users to stand around in the aisles of Jewel playing on their phones trying to get discounts? It’s like you need a designated area for ‘App Users’ so we don’t get in others ways while trying to find deals for stuff we’ve thrown in the cart. If I have the app and constantly and punching my number in at checkout, the discounts should be automatic. Too much leg work involved! Not a simple process nor do I find it works 100% of the time..Aliboo22222Version: 21.2.0

✓ Not user friendlyThere should be option to select all coupons by category. The fact that when you look at the details of a coupon ( I usually do accidentally) and then go back to look at more coupons it brings you to the beginning of the list is BEYOND IRRITATING!!! Fix it! You are not endearing me to buy more at your store by making me look thru all the coupons multiple times. You’re just making me very mad and willing to tell the world to shop elsewhere at stores with better customer service. The app also doesn’t have a contact me option for help either.. probably because you don’t want to hear how lousy your app is.Fire d00gggVersion: 2.16.4

✓ No workingI’ve tried the app the last couple days, did the update today. When I get into the app it tries to load and I keep getting a service error notification for me to please try again later. Also, in the past if I added my coupons in the morning and went shopping in the afternoon they were not available yet to be used. Is there a certain amount of hours that you need to clip them prior to using them in the store? One other suggestion, it might be nice for the older seniors, my mom is 89, to possibly get the sales without having to clip the coupons. She tries! Thank you!.RamonaB22Version: 2022.24.0

✓ Recent Updates Killed ItWas an OK app. A little clunky, and searches weren’t always accurate but it worked. Since last week when I track my delivery order, the app logs me out! Can’t reset my password as it asks for my phone number, then it asks for my email instead, then my phone number instead of my email. You get the picture. Since I’m unable to track, I just have to stand outside (I’m in a condo building) and wait. Same issue on iPhone & iPad. Worst customer service ever! Tried the recommended chat to no avail. Guess I’m texting to a third world country. If I didn’t reply within 10 seconds, they’d ask if I was still there (even though I was typing). Apparently I took too long, as I was disconnected and couldn’t resume the chat. Just awful customer service and I drop about $150/week..BobbyC ILVersion: 2022.44.0

✓ For U DealsI’m an in store shopper and as much as I’ve tried to take advantage of the Just for U Deals, it been very frustrating. Couldn’t find deal in app. Scanned barcode on shelf tag, deal not found. Took pic of tag. Went to checkout and asked how to get deal. Was sent to service desk for help. Still couldn’t get deal to load. Tried using in store WiFi. Still no deal. Finally service clerk manually made sale honoring shelf tag. Close to eight minutes lost due to lack of app functionality. Sorry not first time this has occurred. If deal doesn’t load easily, product can stay on shelf. Not a problem with my device since another deal did work..Merlin_mjcVersion: 2024.17.0

✓ Never WorksThe rewards are useless, points reset every month & you have to spend a lot even to get rewards. Also the so called free stuff for the Just For You is never in the stores & the quantity is very limited or the product is not available. If you don’t get to the store when it opens you’re out of luck. Also a lot of the offers are not available at the store that is local to you. Also the coupons don’t work, downloaded a coupon and it didn’t work. I shop at more than one Jewel location, but offers are only good at select stores. If I shop at another location near me I cannot use any of the coupons clipped at another location. The offers and coupons should be available and used at all locations not just the one store that was selected in the app. Also some of the free items are not in the stores and they cannot be used at another location. Don’t shop at Jewels as much as I used to, the store is jut a disappointment with the selection and availability of items and this app makes it frustrating. Total disappointment with the entire app..FairyPryncessVersion: 8.8.0

✓ Ad merchandiseI want to the Jewel Store to pick up packages of boneless chicken breasts. I walked around the meat department and there were not any packages on the sales floor. I asked a clerk in the meat department where the advertised product was at and she walked around the department and could not locate the packages of chicken breasts. She walked in the back room and returned and said “I guess we are out” but you can go up front and get a rain check. That would be fine if I lived closer to the store. Bottom line don’t advertise a product just to lure a customer to the store. A customers future shopping experience and where they decide to shop is determined by past experiences. I was being kind giving you three stars..Wiguy51Version: 2.16.6

✓ On line couponsIt is very difficult to follow all the steps to qualify for a digital coupon. Many items don’t get the advertised price. But what is worse, now they tell me it can only be fixed while the coupon is valid. In this weather and with the price of gas, it’s not worth a special trip. I even brought in the print ad from the previous week. No consideration was given. The concern was that maybe I hadn’t checked all the boxes. And they had no way to check. It is bad enough that to get most discounts a large amount has to be purchased. That leaves many seniors like me out of the discounts. There are other stores that are more senior friendly. And that trust their customers. And this will not let me send with any of the names I have chosen. It tells me they have been taken even when I put in my own name. Perhaps it doesn’t like that I only gave a one star review? I will change the rating to see if that helps..NikigombisVersion: 2022.47.0

✓ Something needs fixingI don’t know if it’s an app issue or not, but other people get random free items added to their accounts which I never get. This is in addition to the Saturday sampler. At the beginning, there were random coupons for free items (which were usually out of stock), not lately nothing. The other issue I have is clipped offers don’t always come off in the store and the fact that you can’t always see that during checkout is terrible. It would be really helpful if the coupon/offer came off as the items are scanned. But then it’s a trip to the service desk to get you’re few dollars because an offer was not applied for no real reason. Last issue is the health rewards portion of the app. I completed a few goals a week ago, they show complete but the points haven’t registered. Customer service has been no help telling me to uninstall & reinstall the app, check the website (which doesn’t show me the health points or goals). It’s like you hit a certain number of points (not even the max for their highest coupon) & nothing. And they can’t even just credit me the extra points even after I sent them screenshots from their app showing I completed goals, with the March date but the last time points were added was February. It’s disappointing how much trouble it all ends up being to save a few dollars..Missy MP17Version: 2024.11.0

✓ Decent app, terrible product reliability and serviceDishonestly lists products they don’t have in stock, thereby taking business from alternatives that have more business integrity. Ordered items at 12PM for friends and family for a late dinner, scheduled for the earliest time possible (8PM). 8PM — i’m notified that the most important items I need are out of stock, but the rest of the ingredients are delivering. When they arrive, I have no use for these ingredients and have no dinner to make for the people waiting, with no alternatives to shop at because of the time. A fundamental flaw: not being able to assure the stock availability of products with poor processes in place to communicate with customers. Rep (Iris Mae) that I spoke to was horrible about it too, just copy-pasting their ToS lol without a single apology or effort to understand the malpractice here..Daniel.quanVersion: 2024.2.0

✓ Ghost pickupI really liked using the app and the DriveUp & Go service, but the last 4 times I’ve placed and order I received an email saying the order is ready for pickup, then 6 minutes later while I’m still in bed at my house I receive an email saying my order had been picked up. This has happened every time now for the last four orders. I have to call the store and explain to them that I never indicated I’m at the store. This latest time the guy on the phone said he couldn’t bring my order out until I mark that I’ve arrived in the app, and I told the gentleman that I can’t mark that I’ve arrived because the app said I already picked up the order 6 hours ago. I also called the corporate customer service to tell them this was happening, and they just told me I’d have to call the store. I don’t know who to contact who could fix this. Very frustrating..Brian Johnson ChicagoVersion: 2022.4.0

✓ Ratings Are Misleading!!Read the “5-stars”. A significant portion are comments about the store itself—not the app! Another portion are critical but for some reason the rater chose 5 stars. Read the one star reviews for the real picture. This app is horrible and keeps getting worse. They added ability to add items from the weekly ad then took it away—You can’t add items to your list from the weekly ad anymore which was halfway decent functionality. Does NOT offs deals on things you buy often. “ Just for U”, now “For U” are pretty much non-existent or nothing you want. Took away double pints on fresh fruit. Created sublists in the food categories (separate categories for different kinds of fresh fruit but no real incentives. What was a simple, value added app has become pretty much useless—-is anyone at Albertsons awake at the switch?! I find myself increasingly at competitors. I predict only a matter of time before Jewel goes the way of Sears..CognizantOneVersion: 2021.49.0

✓ Needs customer - employee experience improvementThis app has great concept. However, It has many loopholes how customers abuse it. For whatever reasons coupons does not work (approx. 50% all the time) it is always slowing lines, makes customers angry and more angry if theirs rewards and coupons not showing up. I hear a lot how stupid cashiers are or “look what we are dealing with”. I should not care how much jewel loose profit in coupons or free items because of app abuse but I care how people rudely demand free items and rewards, poorly treat cashiers and slowing down lines on each other. I do not have on-line shopping experience with this app yet..Jewels shopperVersion: 2023.6.0

✓ CouponsI don’t like that I need the app and especially clip coupons in order to get discounts. Sometimes I’ll buy something I see that wasn’t on my grocery list and then have to check the app if there are any coupons which is very time consuming. Many times I decide last minute to run in on my way home from work and then have to waste time looking to see if there is are coupons. Also I shouldn’t have to scan anything in order to get special discounts. This process of getting discounts is a huge disservice to numerous senior citizens that don’t know how to use technology very well therefore they are not able to get the discounts and end up paying much more than they should. The discounts should automatically apply once we enter our phone number..PtenerVersion: 2024.17.0

✓ Turn off Food Service DirectI use the Jewel app daily and do not like that the warehouse options are now included when I search my items. Often these come up before the single item option which makes finding my items more difficult. I don’t need $100 worth of soup or bread and assume most people wouldn’t buy in bulk from Jewel when Costco or Sam’s would be a cheaper option. Please add a setting to add/remove these items to every search instead of having to filter them out on every individual item searched. I’d also like comparable items included (like other sizes) when I click on an item. I often have to type out the full name description to get a different size. Other stores offer this and it’s much more convenient. Otherwise I like the app! Thank you!.CarrieAnn0128Version: 2024.5.0

✓ How NOT to make an appSLOW. impossibly slow. So slow. Interface is jumbled garbage with no sense of direction as if they just keep hiring and firing app designers that just add more junk on top of old junk. Do I scan the coupon or is it attached to my phone number? Do I really NEED a digital coupon when the sale price is printed on the item for anyone? Oh, look, $3 off ANY Candy purchase (over $3) DOES NOT APPLY TO HALLOWEEN CANDY because that would just make sense. UPDATE: hey, let’s have app-only digital coupons, but you can only find out about them in the PRINT ad in the paper! No, that’s too much: you can find out about them using the NON-SEARCHABLE image of the print ad online which is cumbersome to view on ANY type of screen..Soylent BobVersion: 2023.31.0

Jewel-Osco Deals & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Jewel-Osco Deals & Delivery.