Vons Deals & Delivery Negative Reviews

Vons Deals & Delivery App Complaints & User Negative Comments 2024

Vons Deals & Delivery app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vons Deals & Delivery? Can you share your negative thoughts about vons deals & delivery?

Vons Deals & Delivery for Negative User Reviews

✓ Worst update everI’ve been on mobile for a long time and I’ve never left a review for an app. This update is so bad, I broke that tradition. I can’t even find the weekly circulars anymore and coupons section is garbage. In the past, there were categories so I can just expand or collapse categories I wanted to see. Now I have to sorry through 300+ coupons and look at everyone to see what I want. Well maybe I can use the search function to search through coupons like I did in the past, oh wait the search function can only search product! Whoever came up with the great idea of rolling this awesome update really needs to look in the mirror and ask him/herself if this update was for the person in the mirror or if it’s for the customer. Given what I’ve seen in the recent reviews, you guys didn’t give half a crap what the customer wants. You’ve made a clean and simple app completely worthless and complicated. I don’t know how you did that but congratulations....Edward ETVersion: 20.1.0

✓ I HATE THIS APP SO MUCHCHANGE THE APP BACK TO THE WAY IT WAS. I CANT FIND ANYTHING ALL ITEMS ARE MIXED TOGETHER WHY DID YOU STOP USING CATEGORIES THIS IS NUTS AND SO STUPID IT MAKES ME WANT TO STOP SHOPPING AT YOUR STORE THAT I GAVE SHOPPED AT FOR OVER TWENTY YEARS Update: After receiving a response from the developer of this app it is obvious that they DO NOT CARE about people who use the app while shopping in the store. How anyone would create an app where all of the coupons are in the wallet just randomly place in no order. Before I could look for what was in the dairy under the dairy drop down menu in my list of coupons. Now I have to look through all the coupons searching for the ones in dairy which are not together so I can not contrast or compare. I just don’t understand how anyone would design such a stupid and time consuming way to deal with the coupons. If you cared about your customers you would fix it. But I see no signs that you will. So much for customer service..Bret1962Version: 20.1.0

✓ Safeway Inc. Crap APPThis APP is complete garbage, I do not know and cannot say for sure which is worse, the APP itself or the customer service trying to figure out what is wrong with the APP. I was attempting to register and I put in all my information and then it asked me for my new zip/postal code. So I put in my postal code and clicked all of the applicable boxes and hit register. Then I get a message saying that the zip/postal code maximum length is five. Well where I am from each postal code is six digits long alpha numerical. So I call customer service and get this wonderful lady on the phone who does not know her gluteus maximus from a hole in the ground. Her first question to me is what do I want to register on the APP for. I proceed to tell her so that I can log in and have access to the stuff on the app and create a shopping list and scan items in the store as well is to get coupons in my email. She put me on hold for five times I can only imagine as to what the reason was as each time she came back from placing me on hold she did not have an answer to you of my questions but instead had more questions for me such as why do I need to log into the APP. So this goes on for about 10 to 15 minutes with me still being no closer to being able to log into the app, long story short I have now is since deleted the app and will just be doing it the old-fashioned way with writing out my shopping list and browsing the flyers that come in the mail see what is on sale.JetguuyVersion: 4.1.1

✓ Just updated & hate hate HATE this nowI’ve been using this app for years. I agree with every review previous to mine. You can’t find anything. Agreed...it IS totally bloated - and for what? I switch stores often because I’m very busy and stop in at different ones. Now I find out I have to download a completely different app for Pavillions??!! What the?? It’s on the list of stores I can select, but then tells me I have to download a separate app to continue with that store?! Developer: stop responding to each of these valid concerns by loyal customers and app users by saying they can “chat in the Need Help section of the app”. We’ve said all we need to say. You have repeated complaints here. Just bring back the very simplified app. It did everything it needed to. You have a separate app for delivery and pick up. I’ve used that. It works fine. None of this is an improvement. At all..MomaromaVersion: 20.4.2

✓ Not User FriendlyI’m not one to worry about discounts too much, but I use the app since we shop for my elderly aunt and uncle (they like to get deals). However, I saw a Digital Coupon sign for the Oreos for $2.99 each with a limit of 4. I decided to stock up for myself. I went into the app and clicked the Oreos. Turns out I clicked the $3.67 each option vs. the $2.99 limit of 4 option. I didn’t know until I left and looked at the receipt later. My problem is the app…why in the world would there be 2 options for the same product PLUS it should recognize that I buy them ALL THE TIME. It seems to have my tomatoes and bananas as “standards” but nothing else. It’s so confusing and I end up standing in the store every trip trying to find items and figure out what I’m doing. The old app was much easier. That’s my two cents (or in this case, my two dollars and seventy-two cents I lost out on)..MW-HDNVersion: 2021.48.1

✓ Pretty alright most of the timeThis app is mostly okay. I am able to see what is on sale and shop accordingly. I also appreciate the coupons on items I frequently buy. The rewards however only work about 50% of the time. Even if the rewards are clipped and then ‘added to the basket’ they often don’t work. It was similar with the monopoly rewards, often free items don’t go through. I can talk to a manager and have them right the situation but it’s embarrassing. Obviously I am using this app to save money and the rewards and free items are a bonus but if they don’t go through then I have to deal with the hassle, time and embarrassment of having to fix it. I’ve been using the app for years and it’s always the free stuff that glitches out. It’s a real bummer to experience that stress when shopping. Groceries are expensive enough as is lately, don’t offer free stuff if it isn’t going to work. Rant over..MissyDee108Version: 2022.16.0

✓ 20 year customer leaving because of this updateAfter 20 years of enjoyable shopping at Vons, I am switching to a competitor because of this update. Using it, my bill is now 10% - 20% higher than usual because I'm missing so many deals. It’s now effectively impossible to make a list and check it off as you go through the store. The previous app made finding Just-for-U and Von's Club discounts very easy. You used to be able to easily add these to your list by category along with any other items you needed. Now, you have to navigate through lots of menus and can't be sure you've really found all of the deals. It's also hard to add items to your list so it's always incomplete. I now routinely come home without something because it was too timing-consuming and confusing to add to the list. I saddens me because I like my Vons store and employees. But now, having tried this app several times, I'm never sure I got everything I need and I definitely am not saving nearly as much as I used to due to the difficulty finding and using discounts. So, I'm in the process of using the rest of my rewards then will be shopping elsewhere. Sigh..Steve L. RockSciVersion: 20.1.0

✓ DeceptiveSo I was buying a package of soda at Vons and the price was about $6.99, but on sale for 5.99. On the same label on the shelf, it said four for $10. Well then I searched around for four packs, figuring that although I didn’t need that much, I could use them over time. When I looked at my receipt, they each had cost me $5.99. Using my Vons card saved me a dollar each, but I didn’t get the four for $10 shown on the shelf. Investigating, the customer service lady explained I needed to download this app and pick out and add a coupon on the internet to my Vons card account before coming to the checkout in order to get the price on the shelf. She said i was the fifth person today she had to handle due to this. I said those were the five that checked their receipt before leaving—who know how many just got ripped off and went home. The lady next to me overheard and Remarked that it seemed deceptive to her. I told the customer service lady to let the higher ups know it’s a pretty bad system and she said she thinks they are trying to get the younger crowd who are computer savvy to shop there more..RockSteady1000Version: 7.5.5

✓ Horrible laggy app; frustrating to customersAs a Vons employee, I can tell you now that this app is frustrating. I am young and I can navigate the app just fine, but it has so many issues. I can see why it’s frustrating to older people. First, it never lets customers put their own phone number in the “number used in store” section because it says the account is already taken. Ridiculous. Second, there are too many instances when I scan the barcode in the wallet for customers and their coupons never go through. If Vons knew their demographic (mostly made up of senior citizens) they would just make everything a scannable coupon instead of making an exclusive club that people have to use to get other coupons..Vons employeeVersion: 2022.47.0

✓ I hate the UpdateI am not sure that Vons consulted with actual users of their apps to make sure they have actually made an improvement. I used the delivery/pick up app regularly. I also used this app all the time to clip coupons and build my grocery list. This new update has made it a chore to add items to my grocery list. Before, I could just type in what I wanted and add it to my list. As I shopped in the store, I could check off the items that I placed in my shopping cart and they would move to the “in cart” section. I could delete those items that I bought and keep the rest in my list for later. Now, with the update, I have to search for the item I want, scroll through the photos of possible matches and pick a product from the photos to add it to my grocery list. The ability to type the name of an item and add it to the list is now gone. The new way of building a list is time consuming. Since I can’t type in my list, I have to find another way to build my grocery list if I planned on going to specialty stores for a few items. Vons should have left the app as is and just added a new button for building a delivery or pick up list. That would have integrated both apps. Now they have gotten rid of a very useful feature of the old app..JQ32239Version: 20.1.0

✓ Used to be goodNow it’s just trash. Extremely hard to navigate. Constant “service error”. Too many out-of-stock items that turn out to be in-stock. They used to have substitution option for each item in cart. Now, that option is replaced by this long message “Apologies we are not able to guarantee the prices or availability etc.” I’ve contacted the customer service, and of course got the typical “customer service” response with no real solution. If you want to encourage people to go back to your store physically, do it in a way that they don’t hate you with your crappy app. Don’t bother replying to this review, I know you won’t do anything about it so it’s a waste of your effort. I’m still shopping at VONS, but there are new stores popping up nearby so I’ll switch there. Toodles!.MiniMoo301Version: 2023.35.0

✓ Fix what needs to be fixed!The one thing that needed to be fixed: For each order to be delivered, I want my delivery instructions attached. DoorDash deliverers must call me on the phone each time and I must explain how to make the security gate open, where to drive when inside the gate, where to park and where to deliver the groceries. Sometimes the DoorDashers speak little English and have great difficulty following directions. Permanent directions could be translated for the DoorDasher, making their service independent of their English language skills. I have begged for this change for months but you release a whole new app that still fails to address the most important deficiency of the old app. Shame on you for wasting your money on useless software development!.At&tIsEvilVersion: 2021.51.0

✓ Not visually impaired friendly.I would’ve given this app all 5 stars if they had updated it and kept it more visually-impaired friendly as was the previous versions. As someone who is partially blind and cannot see the color white properly, it’s caused a lot of eye-straining issues. I like that the most recent version has taken all we need from two different apps into one, making it easier to shop and look up deals without having to switch back and forth, but I wish this particular app would’ve kept some of the color scheme that helps those of us who have eye issues. Perhaps the developers can consider introducing dark mode or other visually friendly options for those of us who need it?.NerdWriterVersion: 20.1.0

✓ April App update - MAY updateWhoever designed this latest update should be fired today, if not sooner. The app is now completely user unfriendly. Way too many clicks to simply add the items you want to your virtual list. Not grouped by category anymore, unless you click down a few levels and then you have to go back up levels just to go find another category. Accidentally drops into details screens to easily, forcing you to have to ‘close’ or swipe down to get back to the ‘clip’ mode. If I wanted an app to do online shopping, I’d download it. I don’t, so cramming this interface into the original app is just plain annoying. This update may just make me switch to Ralph’s for good. ——————— May update You still don’t get it. If I click view all, I don’t want to have to drop down into categories. And I don’t want an overlay that allows me to drop down into a group of items. I want to ‘view all’ so I can scroll and “clip” what I see and may want. And stop wasting my time with the cute animation with the scissors. Still pretty much useless. Imaging a newspaper mailing where to view the coupons or deals you would have to use a lottery type scratcher process to see what was a deal. Stupid, right. Well that is what you have created. I want to just ‘look at the page’ and see everything and pick what I want to ‘clip’..Avatar color guardVersion: 20.4.0

✓ Have to Download Multiple Apps NowI live equally between a Vons and an Albertsons and I used to use the Safeway app to clip deals and manage my Just4u account since I used to live close to a Safeway and originally downloaded that app. With this new update, when I switch stores to reflect where I’m shopping I’m not being required to download a separate app for that store. It used to be, I could use one app for all stores. They were interchangeable. Whoever thought it was a good idea to how force customers to download separate apps for each of their stores should be fired. Not only do each app still maintain my coupons and carts, they’re identical. There should be no reason I have to use separate apps for different stores from the same parent company. Please restore the interchangeable feature of your apps..Spguy4321Version: 21.3.1

✓ Great, but...Before this app I would never use coupons because I hate the process of actually cutting and storing coupons; it is a time consuming thing. With digital coupons, it's a whole other thing. You don't have to clip, save or organize them. Perfect! BUT... sometimes the coupons don't go through the system at check out. IT'S FRUSTRATING!! There have been three instances where I had to go back and tell the cashier that my total was wrong. Granted, Vons has great customer service, so they fixed it right away, but if the coupons aren't being added at checkout, then the app is not doing its job. The most I got back when I returned to complain was $8 and change. THAT'S A LOT that I was expecting to save, and I didn't (until I went back to complain)..Rtftcg56Version: 5.8.2

✓ VERY CONFUSING USER INTERFACEEvery update should make this app better. but this is not the case. With the most recent update, you can’t add items on the list anymore. It is also nearly impossible to add VONS For U items on the list. If you have the app on your mobile device and you’re signed in, it should be automatically added when you search for it. Search results yield absolutely NOTHING even though you typed the exact brand name items or it will give you a different price advertised on their weekly ad flyer. This a very frustrating app. One nice feature in the most recent update, the weekly ad page is now a scroll feature. This made easy for viewing purposes. So if one is interested in buying the item, one should simply tap on the item and add to one’s list to purchase. Convenient. But this not the case. Why does Vons make it difficult to shop and patronize their store?.SethlandVersion: 2021.48.1

✓ Can’t log in anywhere!The app won’t let me get past the signin page which only returns “Sorry technical difficulties, try again later”. Now the website only returns “Bad Gateway” when trying to login there. What’s going on Vons? I just want to use the app that worked before, find my “Just4u” deals, check my rewards, and get my shopping done. Fix this NOW! Developer: don’t tell me to go into the app for help. I can’t get past the signin page. And no “chatting” either. My Vons account has a landline and email. I do NOT want to give you my cellphone to get into the app. You have my email, you offer it as a signin, then let me sign in with that. Fix your “Sorry, technical difficulties” or give me a phone number to speak to a live human or I’m done with Vons after 10 years of loyalty..FinchdittyVersion: 2021.43.0

✓ New update is terribleI shop at Vons but always just used the Safeway Just for U app. Which was good. In the last 2 weeks, the Safeway app updated and said I have to use the Vons app because I shop at Vons. So I started with the Vons app... and IT IS THE WORST. Literally, so much worse than what the Safeway app was. You've "updated" the mobile app to be less usable, confusing, jumbled on the screen, and hard to search for all my Just for U coupons. Stop only focusing on pushing your pickup and delivery through your crappy new app! Lots of us just want to use the Vons app to add digital manufacturer coupons and look up items to shop in store. BTW the store likes customers to use the digital manufacturer coupons on our card, because the store is reimbursed for those coupons we use. So don't make that harder. Ugh. Worst "update" ever. Don't fix what was not broken..AqFropVersion: 2021.39.0

✓ Latest updateI’m not happy with the latest update. I am trying to add offers to my list. Items in the “just for you” category are sorted to my list by category, but items from the “weekly ad” section all end up in the Added Items section of my list. Additionally, in this section I cannot click to view the photo and details of the offer. I have tried going to the settings, my list, section of the app and toggling the swithch both ways but nothing helps. 😢 This was my review months ago but... The vons app is getting worse not better. Now I can’t even add things directly to my list from the weekly ad?.ArmstrongemVersion: 10.6.0

✓ Deals and coupons not going through for pickup orderThe app is very easy to use, however, I have only placed 2 orders and both times I had problems with my deals and coupons not being applied. The second time was the worse. My beginning total was around $53, but when my pickup was ready it was $101! NONE of the deals (BOGO, coupons, etc.) had applied. Yes, everything’s that needed to be clipped was clipped. I called the store and luckily the gentleman went through every single item and applied the discounts for me. I am considering not using this app again due to this error, I was on the phone for about 30 min to remedy the problem which negates the point of doing a pickup. And it also is a waste of the associates time. Please fix this, because I love the deals that Vons has and the ease of a quick pickup..PgpulidoVersion: 2022.11.0

✓ No checkoutNo pay area.No checkoutVersion: 4.5.1

✓ Update lacks functionalityWhen something gets updated it should be to make it better, easier and more useful. Such is NOT the case with the recent update. Although the UI is refreshed, the layout and flow is poorly designed. What happened to the aisle locations of the items on my list.... what happened to my list? Why are there weird numbers with underscores when you look an group of items by aisle. And why is there no search function, no by aisle sorting and not category sorting in the “clipped deals” UI. I wasted so much time scrolling up and down looking for my deals. And the “Deals” toggle should always stay on if you turn it on. Let’s hope the next version is somewhat usable. Update: I would have thought that by now the “geniuses” that came up with the updated version would have fixed all the issues, sadly either no one pays attention or does not care. Those responsible for this app should be fired and sent back to UI design and Marketing school!!!.Js_rodrgzVersion: 20.2.0

✓ Why would you ruin a user friendly app??I never write reviews but this update is a freakin’ nightmare and it’s costing me money and WAY too much time, like everyone else. Do you truly expect people to spend time scrolling through over 350 coupons? Now my clipped coupons aren’t staying clipped, after the app crashes AGAIN, it won’t load anything timely which just made my shopping trip over an hour to spend $75 (usually takes an hour for $300/normal trip), then I gave up. And THAT cost me savings. This is complete and utter sh*t. How can you possibly look at the reviews, with not a single good thing said, and not DO something? Seriously, please trash this update, give your customers what they NEED (the old version), get your money back from the programmer who clearly has never shopped a day in their lives, and hire a mother to help you with updated app if you’re dying to have one. Ugh. If my groceries continue to cost me this much more, you’ll be losing ANOTHER 20 year customer..Amber1308Version: 20.2.0

✓ Update - no longer “Best Grocery Store App”Update: The “update” to this app is horrible. I’ve tried it a few times now to give it a chance. It used to be so easy and simple to use. Everything I wanted in an app was there without any of the superfluous left/right swiping function which really just makes apps more crowded. I can’t find the Sort by Aisle so I’m thinking that feature is gone, and I used it all the time - it helped me save time even if it wasn’t always completely accurate. I also liked using the weekly ad, which I haven’t been able to find. When I used to clip a coupon, it was added to my shopping list...is that a setting I have to set? Because it doesn’t work like that anymore. I said originally that this app was better than Ralph’s and Publix, but now it looks so much more like those that I can’t say it’s any better. I’m so disappointed because the app was one of the reasons I continue shopping at Von’s even though it’s slightly more expensive than other stores in my area. I’m not sure how much longer I’ll be doing that. :( I've tried grocery store apps for Ralph's, Publix, and Vons, and this one is the best so far for compatibility with the rewards card and building my grocery list. The aisle info isn't the most reliable - it would help if the stores would stop moving things around..BugaboosmomVersion: 20.3.0

✓ Terrible, money-wasting updateOk guys, there was nothing wrong with the original Just 4 U app. Nothing. At all. You could scroll through, clip coupons, done; the “clip or click” coupons in the weekly paper ad matched up with digital coupons in the app; the Just 4 U tagged items in the store matched up with those in the app; the coupon scanning feature in the app used to work. It was fantastic, I clipped my coupons, saved money on groceries, happy customer, the end. This updated version is TERRIBLE. What’s with the “deals”? There are no “deals” tagged items in the store, or in the paper ad. The digital coupon-only items on sale in the store haven’t matched up with the same item/offer in the app, nor does the scanner feature work to add it. This version of the app seems geared for folks who place full grocery orders online for pickup and delivery, with a full complement of all ten thousand items in the store— and that’s fine, but not at the cost of ruining the simple coupon-clipping functionality that was the best thing about the former Just 4 U app. I’m wasting time and more importantly I’m wasting money by not having access to digital coupons, not being able to scan them, and not easily finding them within the app. Please revert back to the old app for simple coupon clipping!.Disgtuntled housewifeVersion: 21.1.3

✓ Needs improvementDoing mobile pickup orders with this app is so much of a hassle. If you purchase particular items because they are on sale like if you buy 2 ice creams you get them for $1.99 each instead of $5.99 each, but one of the ice creams is out of stock, you are charged $5.99 for one ice cream. The substitution is a hit or miss, probably depends if the worker is too lazy to get the substitution. Anyways, if this happens there is no easy way to cancel the order, or cancel the item. You can talk to the chat AI bot, which is frustrating by itself, or return the items when you do your order pickup, which have fun with that… Another example- get 10 items for $10. I ordered 10 items. One of the item was out of stock, so the 9 items I got were $1.50 instead of $1.00..Lauren387421Version: 2023.17.1

Vons Deals & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vons Deals & Delivery.