Tom Thumb Deals & Delivery Negative Reviews

Tom Thumb Deals & Delivery App Complaints & User Negative Comments 2024

Tom Thumb Deals & Delivery app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tom Thumb Deals & Delivery? Can you share your negative thoughts about tom thumb deals & delivery?

Tom Thumb Deals & Delivery for Negative User Reviews

✓ Something ChangedUpdated: What happened to the Buy Again feature?? It was my favorite feature and now I just get a black box with the spinning wheel that says “Loading”. Because of this, I’ve down rated the app to three stars. Please fix it to return to a five star. I’ve enjoyed using the app in the past, especially the Buy It Again feature. I used to be able to click on that (actually, it automatically displayed on the Home Screen) and I got a list of everything I ever ordered in the past. Then I could easily go down the list and select the things I wanted in my new order. Now, not only does it not display on the Home Screen, when I go to My List and click on Buy It Again, it says 0 items found. I can go to my orders and click on each order individually, but it is not the same. Not convenient at all..JspellmVersion: 2022.34.0

✓ ProblemSometimes the offer description is too long to see on the initial icon, but when you select the offer the brief description is not available. The only thing you can then see is the lengthy “conditions”. Also, I used the old “list” area to make my shopping list only to find that now it’s a delivery list so that when I went shopping at the store, I did not get any of the deals/coupons I had selected because they were in the “list” section..Super shell 28Version: 20.6.0

✓ I’mThe thing I don’t like is having to express No substitutions on every item. I had answered no substitution on one grocery order but I was delivered all kinds of substitutions on items I did not want. Since I have a heart condition requiring low sodium foods,?I have to have foods that I order- no substitution. Please make it easier for me to shop!! Thank You Carol Luther.New age grannieVersion: 2023.2.0

✓ Please stop changing this app, it’s to frequentNow after the last update, the wallet app member card does not recognize anymore at the self check out. It’s such a hassle, I have scanned everything thing and get to the end the self checkout won’t recognize the app member wallet card. I have to be move to a register by the clerk and have everything rescanned. This happens frequently when the updates are made to the app. This irritates me so much and causes me to waste so much time. Pleased fix this and check that it’s working before an update is release. It went from please scan your card before scanning your items for self checkout , then a change to after you scan your items. Now it totally doesn’t recognize the card in the self checkout. This has to stop or I’m going to stop shopping with Tom Thumb, I don’t have time like that to waste in the store.Mel C5Version: 2022.47.0

✓ 💩 Sync & List - App Help?? Where???It’s great to be able to create My Shopping List apart from my Added Offers on my iPhone, but the same function doesn’t appear to work on the iPad. Then once I got the list all set on my phone, hubby clicked sync and all of the Added Offers moved and synced as well as any items I had added in. However, any items that I had added from the Added Offers List to My Shopping List did not show up on his list!! I was going to try to find Technical Support to ask for help, but right up there in the top right corner where it says App Support in blue? That just sends me to another Tom Thumb home page that I’ve been struggling with figuring out for quite some time today. I’m a fairly technical person, and so now I’m feeling pretty grumpy!.Shananigan7399Version: 5.3.4

✓ Very basic functionalityI recently moved to an area where Tom Thumb is the best (in my opinion) grocery store available. Perhaps my previous grocer had outstanding IT people, but they set the bar high. My wife and I frequently purchase groceries online. Because we’re in the same household, we’d like to share one account. Tom Thumb doesn’t make this easy. Ideally, we’d have separate usernames that lead to the same account. If she orders groceries, I can pick up (or vice versa ). But the reality is that my app leads to my account, and her app leads to her account, neither of which are connected. I also shop in person from time to time. Because employees can’t know everything, the app would be immensely helpful if it could tell me where specific items are located. If I need some canned coconut milk, which aisle should I browse? The app doesn’t currently tell me, so who knows? Lastly, I’ve had repeated issues trying to subscribe to Tom Thumb’s annual delivery service through the app. It fails and tells me to try later..Josborne31Version: 2022.28.0

✓ Rewards need an overhaul…There’s absolutely no reason why, after spending enough to earn a reward yesterday, why my reward must be claimed AND also expires today. The fine print literally says you can use it until the end of the month but the reward says it expires today, a week before the end of the month. Customers should have more than a day to claim and use their reward. Overall just disappointed with rewards and the app, and it makes me more reluctant to want to shop at Tom Thumb in general..BrookedyyyVersion: 2022.6.0

✓ NEVER will I shop at Tom Thumb againMaybe it’s local to my store (Keller TX), but I will never shop at this store again - let alone use curbside pickup. Everything that could’ve gone wrong went wrong. My entire order was given to another customer. By the time we had them return to the store, I found that most of the items were incorrect, or “subbed” with unreasonable choices. I then had to myself go inside only to find that all of the “out of stock” items were available, and with plenty of reasonable substitutions. I will not be shopping here again..Uninspired nicknameVersion: 2022.11.0

✓ The app could be great.The app is easy to use and great for looking up deals. I used the pick up and go twice and both times there were problems. Why even have a no substitutes button if your just going to ignore it and substitute items. There are no notifications if you guys don’t have something is out of stock or if you substitute. It’s so annoying getting home to find out your groceries are nothing what you ordered..TheRayGun51Version: 2021.51.0

✓ $25 in free groceriesReceived an email from Tom Thumb about upgrading to their new “Sincerely Health” to received $25 in free groceries: “ Click on the link below or open your Tom Thumb app to learn how you can earn grocery deals for moving more, eating better and achieving your goals. Plus, get $25 off groceries* just for signing up.” I opened my app, upgraded to Sincerely Health (strange name!), signed up which included providing more personal info. Hmmmm. So how do I receive the $25? Did I miss something? Not feeling good about Tom Thumb right now..Texas - susanVersion: 2023.5.0

✓ Tom Thumb could do betterI completely stopped shopping at Tom Thumb after their last major update to their app that was not user for friendly, which was really unfortunate bc Tom Thumb is my closes grocery store, but target and Walmart are just more convenient to shop. I recently tried coming back to Tom Thumb after more than a year of not shopping there and it is still not up to par with the online shopping of target and Walmart. Not even close. If you order a pick up order online, Tom Thumb does not start pulling your items until right before your pick up time. I ordered my groceries 3 days before my pick up day, by the time it was ready to pick up my order, my items were not ready and half of my order was canceled bc it had already sold out the past 3 days prior. Why are you selling the things I have already paid for!? Target and Walmart could never..[[[[[[[[[[[[[[:Version: 2022.42.0

✓ What did they do to youNew app is terrible, last 2 times I’ve gone to the store none of my clipped coupons have worked... on top of that now there is a confusing shopping list + coupons section that you have to toggle back and forth to remember what your shopping list is. Today I received a notification that I was receiving credits to apologize for the app not working on my prior trip.... I applied the credits to my account for a savings coupon and... yep you guessed it, it didn’t work! So I’ve missed out on probably $20 of savings in my last 2 trips. The old app was not pretty but it worked very well- this app is essentially useless, i will have to switch stores now because the app was the only thing that makes shopping at Tom Thumb worth it..Dan928472829Version: 20.2.0

✓ Broken beyond all beliefWebsite to go with it DOES NOT WORK Ok guys I’m not going to view the ad/populate their list on a tiny phone screen with those tiny spots you have. Works fine on the app, so I go to login on the website for my lists and “no account exists” so i go to make one “phone # already in use” which is it guys? I put in a “delete my account” to fix this and “we can’t verify your identity” and no action is what I get back. I am doing everything I can to avoid kroger’s terrible self checkout only pilot and all I see from this is that Tom Thumb doesn’t want my money either.TelocchiVersion: 2022.33.0

✓ Miss the older version**UpdateOld app more user friendly. **Update: latest update made it worse. I have expired deals in my list they say “expiring soon”. Um no, they expired last month and should drop off. This makes it harder to keep up with my actual current deals. **Another update 5/4/22: Now I can’t add anything to my list. Click the add button and it flickers quickly, but that’s..Blond1e94Version: 2022.17.0

✓ New app updates are RIDICULOUS!I hate the new updates. I can’t use the app unless it’s updated. It use to be when looking at the sale ad you could zoom in to read the fine print. Now you can’t. The scrolling down to see the next page is RIDICULOUS! The page breaks aren’t even visible. What’s the point of updating this app only to make it worst. Since the update, I haven’t tried using any other of the features I have found so helpful in the pass. Tell those GENIUSES to STOP trying to make things better, because they are not doing it. They only make it worst. I would love to see this update removed and revert back to an older version..Dingo8528Version: 2021.48.1

✓ Not workingTry to create account; asked to provide location Which I did!. I was at the gas station. & it keep Dayton store found. Enable location acces. Not working. Even google search the store address to be accurate & still said no store found. Double checked my data & internet to make sure I wasn’t having any issues with that. All was clear. Went ahead & navigate used internet. & it was just fine! So this app isn’t working for accuracy, or just isn’t allowing new customers?????? Not a good app..Piketillo125Version: 10.1.1

✓ Scan feature doesn’t add items to “List”As I run low on an item, I would like to scan the barcode of that item to add it to my “list” for in-person shopping. This app adds the item to my “cart” which doesn’t help with in-person shopping. I have activated the Scan Setting to “add offers automatically to my list”, but nothing at all gets added to my list only to my cart. Now when shopping, I have to switch back and forth between my “list” and “cart”. Scanning to add to the list was a nice feature of the original app. I miss it..PantsRFineVersion: 2021.51.0

✓ Problem that keeps Tom Thumb from a 5 star ratingThe sales requirements are not clearly posted on the shelves. Also many times the sales that are posted are out of date. I feel like I often get ripped off by my local store. I feel the sales are often to complicated and common folk think they are saving money but are not. Also, the scan feature on my app often does mot work in the store. When the steps to save money are complicated I feel like it’s intentional to make more money for store. I thought that bait and switch or if a sign says something costs an amount the store is supposed to honor that amount andthen remove the sign..Dakotas SolutionsVersion: 2023.3.0

✓ Needs customer inputI love Tom Thumb and this app is ok but it needs improvement? With this new update, the location devise is always on. I would like to turn it off but I can’t find the option, perhaps there isn’t one which would really be frustrating. I have been on hold on chat for several minutes now but I can’t get a representative..FghdvvgtVersion: 2022.27.0

✓ Worst update everTom Thumb was my main store for many years. When it became part of the horrible Albertson stores it was no longer my favorite store but i still bought some things there. The digital coupons to get specials was not pleasant but was tolerable. This new labor intensive clumsy update has gone too far and I have deleted it. There is nothing this store has that is worth the time wasted using this dinosaur. Sorry Tom Thumb but you are not the center of my existence and not worth the time to write this review. You were better off as a Randalls Store. Albertson is a loser. I pray for HEB stores to expand this far North. The committee guiding your public relations and image created a major fail..RxnjsquirVersion: 20.0.0

✓ Worst app ever!Poorly designed, features don’t work. Exchanged many emails with “Grocery Delivery Staff” about Monopoly deals not appearing. They responded as if it was me not using the app correctly. Choosing items you want to buy in-store is very user unfriendly. I understand if you are ordering for pick up or delivery that you need to pick the specific item, but it is not necessary if you are shopping in the store. In store shopping should be the first option you choose, and then the actual variety should not be necessary. For example, Sparkling Ice is on sale this week. To clip the coupon you have to view items and pick the flavor. Why is this necessary if all the flavors are on sale..MRK103Version: 20.1.0

✓ Why don’t one time use coupons disappear?This appIt’s an improvement from the previous version, but I still don’t feel like it’s very user-friendly. There should be a way for single time use coupons to disappear from your shopping list when they are used at check out versus remaining on the shopping list until the coupon expires..BajeifVersion: 2022.6.0

Tom Thumb Deals & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tom Thumb Deals & Delivery.