Randalls Deals & Delivery Negative Reviews

Randalls Deals & Delivery App Complaints & User Negative Comments 2024

Randalls Deals & Delivery app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using Randalls Deals & Delivery? Can you share your negative thoughts about randalls deals & delivery?

Randalls Deals & Delivery for Negative User Reviews

✓ Products not availableI am disappointed that items are advertised but have not been available at any of the three stores I visited. The manager of one of the stores stated that they have never carried the item. I am a long time shopper but this has happened on several occasions. Please don’t advertise if you know the item is not a product you carry..G-MyMeVersion: 2022.11.0

✓ Pharmacy into Grocery HORRID IDEA!!Who is the idiot thinking this app is good? There is no positive anything about this app. The old way of knowing about your RXs was working just fine, now who knows what is there or how many refills. Since I was FORCED to download it I used it ONE TIME then got an error and have not been able to use it for over a month!! Ridiculous!! Fire the fool who designed this!!.Tinker rocksVersion: 2023.32.0

✓ Made good app badThe new Randall’s app is more complicated to use than old app, it is almost like Randall’s is trying to make using your purchase points difficult. Then in the last two weeeks, my points are not showing in the app and so go to Randall’s every week and sometimes more and spend over $100 on each visit. I get my just4u discounts, but that is it. Disappointed in the new changes..ChilepioneerVersion: 2021.46.0

✓ Give us the old app backI don’t need another payment app. I don’t ńeed another app collecting data on me. I need an app that tells me what my coupons are and if I’ve put the items in my basket. I don’t need them forced into categories that forces yet another navigation step each and every time I need to review and check off an item. Do you guys ever go shopping??? Seems not. This is just bloatware.Red ScreenVersion: 21.0.0

✓ One of the Worst Apps I’ve UsedThe app is has never been user friendly ever since it was updated a long time ago to version 2.0. The app is only useful if it’s using WiFi, and not by LTE. This is especially worse if the store’s WiFi isn’t working. Too many steps to place a digital coupon or coupons into the app’s wallet. I guess pressing a coupon one-time to automatically go into its wallet was too simple..FayeBeeVersion: 2021.45.0

✓ Coupon userGreat store and personnel are great but website is a mess. I can never use a digital coupon because website is always down and the coupons are never accessible. Fit IT!.Anita in houstonVersion: 2023.14.0

✓ Changes to Weekly Ad List - AWFUL!The changes to the Weekly Ad view are awful. You can’t view by categories like before, and when you try to add a weekly ad item to your list, you get no details in the list. Those items show up in bulk under Added Items instead of their respective categories, with no price or quantity details. And then when the ad changes the following week, you have to individually delete anything you added one by one. Sync doesn’t help. Employees at my local store have no clue. This app seems to be getting worse over the years instead of better!.MstybooVersion: 7.5.1

✓ Clunky at BestThis app is a complete pain to use. You have to jump major hoops to get any sort of savings. I was hoping it would be more like that of Kroger, which is really user-friendly. This app doesn’t even come with a digital card that would allow me to free my key ring of all the outdated savings cards. With Kroger’s app, I’m able to keep my Kroger Plus Card in my digital wallet, so that it can be scanned from my phone. Randalls hasn’t quite made it into this century yet..Bobbyjj1Version: 5.8.3

✓ Useless appEvery time I try to add something to “just for you“ it tells me “we are having trouble downloading offers” and to try again. But it still doesn’t work. This has gone on for weeks. Randall’s is so ridiculously expensive that the only reason to go there is to take advantage of their coupons. Even Central Market’s prices are better than Randalls. How does the store even stay open?.Spreadeagle17Version: 8.10.0

✓ Pretty poor app, limited useThis is only good for searching for weekly Randall’s coupons if you don’t get the weekly flyer in the mail. You can’t search or browse the store products, only those items on sale. You can write something on your shopping list like “Jiff creamy peanut butter”, but you have no way of knowing if the store actually carries that brand or what the price is, unless there’s a special coupon price listed that week, because the app doesn’t search store products. Even if it sees a coupon, it just may say “buy one, get one 1/2 off”. Half off WHAT? What price? To manage prescriptions at their pharmacy, you need their pharmacy app. To manage deliveries, you need their delivery app. To shop wine and beer, you need their liquor app. I’m serious. This is truly a useless app. I’m deleting it. I can get the same deals on my Randall’s card online if I want. You can’t even save your card on the app; you still have to carry the card with you. They really didn’t do any market research at all before creating this junk. Can I give zero stars?.SpamaramaVersion: 7.5.5

✓ Thumbs down. Roll back the update. Read it and weep.Ok. Just got the update. And is it a mess. Rather than logging in with my email and password, it wants you to enter a phone or email. And wait. So, I mistakenly logged in with my cell phone (my account is linked to my home phone). And couldn’t figure out why my rewards didn’t show up. As I checked out, I realized my mistake. But there no way to logout. So I had to delete and reinstall the app. And I can’t fix where to update my personal information. It’s well designed for using pick-up or delivery. I don’t shop that way. The regular grocery list is gone. Sometimes I’m looking for a a general item, not a specific one. So the new app is a pain to use. I guess this is handier than a separate “shopping” app for pickup and delivery. Not not for in store shopping. Fix the account details. Let me attach multiple phone numbers for login purposes, or bring back the login screen. Restore the grocery LIST. Not the cart for in store shopping..RLErringtonVersion: 21.0.0

✓ Please get with the timesPlease offer what every other major grocery store in the area offers: each has the feature in their app to search for a product, find out if it’s sold in your particular store, and even lists the aisle you can find it on. Kroger, HEB, Walmart all have this function. This app also crashes a lot..CkfhdzVersion: 5.5.1

✓ Not a great customer experienceThere are a lot of flaws when it comes to customer experience: from randomly canceling orders, not being able to add items after submission which then makes you create another order, but when you get to the store you can only check in for 1 order at a time which wastes not only the consumer’s time but also the employee’s. They also provide a pick-up time for the time pick-up ends however the link to let them know you are there expires at least 3 min before your pick-up time..Sarah4555Version: 2024.3.0

✓ Doesn’t workIt was great for a long time, but for the past 6 months I don’t get my points when I check out, discounts aren’t applied, etc. I’ve spent too much time at customer service getting cash refunds on groceries I was overcharged for. When I ask about my points (every single time) they tell me that’s a tech problem and can’t do anything about it, resulting in more lost $$. I’m quitting Randall’s for HEB. For the price I’m now paying, I can order online, have my groceries delivered, and the bill is pretty much the same. Randalls lost a loyal customer..ATX_RVersion: 10.9.0

✓ No itemized receipt?I switched from Instacart after two uses with this app, but I won’t continue using this. I cannot find an itemized receipt from my order & the “Last Order” listing does not include all items, both ordered & found. This makes it inconvenient to know what items from my list I still need to purchase elsewhere. In addition & unlike Instacart, there’s no real-time communication with shoppers about substituting. It seems the only option is to include a note next to an item before I place the order which is less effective than a shopper offering real-time suggested substitutes from inside the store..Lightchaser76Version: 2022.1.0

✓ Not good.Let's face it: those of us who shop at Randalls do so because it happens to be closer than any of the other, superior stores. The experience is terrible in the store. And now Randalls has brought it to its app. If you think you can simply log into the app and start getting discounts you'd be wrong. You have to jump through absurd registration hoops and scan things like an idiot in the store. Randalls is known for having expired coupons all over their products and counting on customers not complaining beside it's just a dollar or two here and there. The app reproduces the experience in digital form, except instead of expiration dates it just refuses to work. This app is a classless circus and treats its users like little monkeys..Vulgar demosVersion: 5.5.1

✓ Disappointing for Such a Great StoreI haven’t seen an app like this since grocery stores in our are first started offering them. It’s like from 2001 or something. The app doesn’t give any information on the products. No calorie/nutritional content - it doesn’t even give the ingredients for products. You have to go to another site (like Walmart) to get that information. Also, they only provide one picture of their products -*that you can’t enlarge*. The only way to see things like the particular flavor/contents - like with Ben & Jerry’s Ice Cream for example - is to screenshot it and zoom that way. Randall’s has an awesome selection of products; they’re pricey but the variety is worth it - if you’re in the store. It’s got to be the cheapest app for a business with the size and reputation of Randall’s. Walmart, HEB, Aldi and even the corner station have more sophisticated and customer -friendly apps. Do better..Bliss HunterVersion: 2023.9.0

✓ Clipping no longer workingThe “clip deal” function no longer works. I spend a bit of time clipping a lot of deals and when I go back to deals or open the app again, it looks like none of the deals have been clipped. So I have no idea if I’m getting the discount when I shop, not to mention I’m wasting time doing this over and over again. Please fix this bug. It’s the inky reason I use your app..Christa1999Version: 2023.21.0

✓ You still have to carry a cardI only downloaded and created an account so that I wouldn’t have to carry the cheesy little remarkable card on my keychain or in my wallet as I am a minimalist and have very few things in my wallet and on my keychain and there’s no way to add the card to the app so it’s pointless for me. Even my little gym offers an app or I can have my membership card scanned directly from the app ...get it together Randalls.Corin DodsonVersion: 8.14.0

✓ Not what it once wasI liked it better before you made the most recent changes. Why take away the ❤️favorites area? I clip a digital coupon and it is stored in its own space. Why take that away? Now I have to take a screenshot of each item I want to buy. I don’t even open the app while I’m in the store. Seems like a missed opportunity to me..BiteMe3xs!Version: 2023.16.0

Randalls Deals & Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Randalls Deals & Delivery.