- 34.4LEGITIMACY SCORE
- 34.9SAFETY SCORE
- 4+CONTENT RATING
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LG TONE Free App Complaints & User Negative Comments 2024
LG TONE Free app received 149 complaints, negative comments and reviews by users. Have you ever had a bad experience using LG TONE Free? Can you share your negative thoughts about lg tone free?
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LG TONE Free for Negative User Reviews
✓ It’s doesn’t connectAt the beginning the app was fine and it used to connect to my headphones but I don’t know what happened now its doesn't wanna connect at all and I’m trying to get any support from ur website but I couldn’t catch up with you. Can someone heelppp.Version: 1.2.80
✓ App is useless!With competitors like ‘’ and ‘🤖’ it’s a necessity to be able to customise your wireless earphones to your liking but because of the lack of attention being made to improve the app it leaves people like myself sat just waiting. I used to be able to get into the app and change the gestures on each one - now nothing. I even noticed a ‘find my earphones’ ability that managed to glitch its way onto the home screen and then disappearing whilst I tried again and again to connect my earphones to the app. Please get it sorted. Great earphones....terrible app..Version: 1.3.02
✓ Features don’t workPaid good money for LG earphones and the app genuinely does not work. Tried multiple times to change equalisation settings in the app to improves listening experience and it doesn’t change. Have reached out to LG who suggested a factory reset on the earphones (they were 3 days old). You’d think they’d try to get the app working as a priority. Highly disappointing experience after being excited to purchase thee earphones 😕.Version: 1.6.08
✓ Doesn’t workApp fails to load sometimes. Struggles to find ear buds and none of the equaliser options work. Tried reinstalling several times to no luck. Terrible experience!.Version: 1.4.30
✓ Defective Right off the Hop...Just got my new set of earbuds and they connected beautifully through manual set up. Downloaded the app, it requested updates so got that done. And it just won’t connect through the app. I can’t access any functions until it connects with the app and it keeps saying “No Headset Available”. I’ve deleted the app twice & reinstalled, disconnected the earbuds from my phone and even removed them from the devices list. No go, won’t work, and the Help selection takes me to a web page that is not in English. Useless app..Version: 1.2.24
✓ App doesn’t connect and they don’t update for new devices^.Version: 1.3.02
✓ Buggy!Worst application! I should get the anker or jbl. I just could not return the fp8 since I already opened it. Application won’t open like forever!.Version: 1.4.20
✓ Update issuesAfter new updates can’t control the headphone thru the app.. can’t change equalizer settings can’t even connect It doesn’t recognize the headphones.Version: 1.4.24
✓ Updating is garbageI have had LG tones for years! I’ve had these tones for over a year now and I enjoy them and use them more than my AirPods. Sound quality, noise canceling, and comfort is way better than my AirPods. However… it is absolute GARBAGE to try and update them. The app ABSOLUTELY must stay active! Heaven forbid you actually need to use the phone in the 2.5 HOURS it took to even get 20% done with the download. I’ve just resigned myself that I will not be able to update my tones and that this will likely be my last LG product..Version: 1.4.10
✓ Cant get past the Main ScreenI can connect my FN7 buds, but as soon as this happens, the request for location usage permission comes on. It flickers and crashes without enough time to respond. Disappointing. Most likely, I will return the ear buds, hopefully then you will fix the app, when enough people reject your product..Version: 1.2.92
✓ LG PLEASE FIX THIS DUMPSTER FIREApp launched once and never again. Honestly the headphones are nice but don’t I mean don’t ever push an app for such an important product that does not work. Basically feels like I’ve wasted my money on this hunk of plastic. I will change my review accordingly once this is fixed. LG if you want some dang help why don’t I send me resume over and this dumpster fire can be put out faster then I want to return these. I also want to add there’s a weird static noise on my iPad 6th gen no matter the EQ I choose but on my iPhone 13 no issues. This should also be addressed please..Version: 1.4.16
✓ Fails to update firmwareGood sound quality from earbuds but cannot update firmware from the app. It always gets to handover processing and then fails. I’ve tried this numerous times on various devices and get the same result..Version: 1.1.72
✓ Doesn’t openCan’t adjust settings as the app won’t open most of the time.Version: 1.4.24
✓ Too many bugsI have the tone 9 which are amazing. But it is so difficult to use them to their full capabilities because the app crashes. Either won’t open, connect to the earphones or change the sound settings I.e, 3D surround sound, bass boost etc. just loads and then nothing changes..Version: 1.4.20
✓ App broken.Headphones are great, but the app simply won’t connect to them. It never asks for Bluetooth access when launching even after multiple installs and phone restarts. Tried on other iOS devices also. So frustrated I will return my brand new headphones because of it..Version: 1.3.02
✓ Doesn’t even workUsed it after 5 minutes and the app crashed now I can’t even open it again. What a disgrace.Version: 1.4.04
✓ TerribleLiterally can’t do anything with the app, none of the features work.Version: 1.4.24
✓ Useless! Please update and fix this appWorked once, can’t get it to work anymore..Version: 1.4.30
✓ Terrible App for amazing buds!After researching like mad I eventually purchased the FP9 buds! These things are so comfortable and straight out the charging case they sound amazing! Then comes the app! When I open the app it finds the FP9’s immediately. I can’t however do anything in the app. When I try to change from bass boost to immersive etc. I get a spinning wheel and then nothing. If I click on update I get a never ending search for an update. The app needs fixing desperately in order for users to gain the full use of the buds! Pretty average for such a “quality” company!.Version: 1.4.16
✓ Unable to update the earbudsSadly the app is almost useless on iOS. The software update to update my LG Tone Free UFP8s doesn’t work as the circle just spins and never informs me I have an update. I had to connect them to a different device not running iOS to update them. Additionally you cannot change the ANC settings in the app so the app is a glorified equaliser that takes ages to change any setting..Version: 1.3.02
✓ I should have listened to narmour30Everything he said is completely 100% accurate. The app worked once for me and ever since, the only thing it says is “No headset available. Please confirm” It does nothing else and LG basically told me “have you tried turning it off and back on?” which is about as useful as a fart-scented candle. And the one time it did work, it only had one function which was “find my ear buds” and the one time I used it (you can’t ever use it if there is “no headset available”), it told me my ear buds were 30 miles down the road when they were next to me. This is such a garbage dumpster fire app. Oh and when I clicked the support button, it took me to the Chinese language site. I do not speak Chinese..Version: 1.3.02
✓ It works IF you follow the directionsThis app will only work if you have both earbuds in the case and the case paired to your phone. You have to do this every time you want to make adjustments using the app. With that said, I can’t understand why LG would do this. You can’t make any adjustments while wearing the earbuds. Not sure if this is a technology limitation or just poor design. Either way, it would be much more functional if we could use the app while wearing the earbuds. Anywho, the app does work, you just have to follow LGs stupid directions..Version: 1.4.04
✓ Almost useless app!What exactly is the app for??? Can’t change settings (well 1 time out ten perhaps), can’t see what charge is, only thing it does is show when connected - but see that in blue tooth settings! Connecting requires you to internet search fact that HAVE TO name the connection precisely (LG-TONE-FP9_LE), that shows up two connections (two ear pieces? or ear piece & dock???). Only useful part of app is access to manual. It’s such a huge pity that my experience of these excellent ear buds have been hugely soured by this useless app 🤬🤬🤬.Version: 1.4.24
✓ Can’t choose original effects using touchpadIf you go into noise cancellation mode you have to take your phone out to change it back to no effects, terrible design for battery life. If you’re using pc you’re out of luck you have to disconnect, pull out your phone go through maybe 5-10 secs of waiting for the app to work. Then you can finally reconnect just to press the touch pad and have to restart those steps for the 500th time since you bought them. I like them they’re comfy mid price decent battery life and effects but not having multi device connection or a windows app really hampers it for me. I don’t know if u guys respond but i would really appreciate it if there’s any info on why it’s only anc and transparent mode..Version: 1.3.02
✓ Don’t change the name of your earbuds!If you change the name of your earbuds in your Bluetooth settings from the factory settings (LG HBS-FN6 for mine) then the app will no longer be able to find and connect to your earbuds and becomes useless. I spent ages troubleshooting the fact that the app wouldn’t recognise that the earbuds where connected to my phone (uninstalling and reinstalling the app multiple times). However as soon as I changed the name back to the factory settings in my iPhone Bluetooth menu the app immediately found the earbuds and became usable..Version: 1.4.16
✓ Trash appWorks fine on the first day but the next day the app won’t even open.Version: 1.6.08
✓ Does everything that everybody else says why I cannotEverything he said is completely 100% accurate. The app worked once for me and ever since, the only thing it says is "No headset available. Please confirm" It does nothing else and LG basically told me "have you tried turning it off and back on?" which is about as useful as a fart-scented candle. And the one time it did work, it only had one function which was "find my ear buds" and the one time I used it (you can't ever use it if there is "no headset available"), it told me my ear buds were 30 miles down the road when they were next to me. This is such a garbage dumpster fire app. Oh and when I clicked the support button, it took me to the Chinese language site. I do not speak Chinese..Version: 1.4.30
✓ I physically can't evenThis little bugger likes to farm harvest and spread my information and whereabouts around. The only way to connect is by doing what it clearly & explicitly states not to connect to. Also has a tendency to render my iphone nonfunctional with bluetooth on. My question is they clearly know what they are doing, why are we the ones paying? Someone needs to pay me to have this crapp seriously. And fix it. Clearly a lot of people thought better about LG. Life used to be Good, until you used me.Version: 1.4.20
✓ Stopped working. Now fixed.The app opens up once my Tone Free FP-8 is paired but unlike before I can’t change the settings. It used to work fine. I’ve forgot device, re-paired. Uninstalled and reinstalled the app and nothing. This is frustrating. Please fix this. —Edit. Forgetting device and pairing again, leaving the earbuds in the case with the lid open seems to be the key. Once you’re paired leave the earbuds in the case with the lid open and open app. Then it’ll give the 2-3 pop up windows and it’ll work. Again. This app is the reason I won’t buy another pair of these earbuds..Version: 1.4.30
✓ Don’t work with appleThey do not connect to iPhone please fix it Lg!!!!.Version: 1.3.02
✓ Weird app situationSo far I’m reading the reviews and trying everything. We will see how it goes but LG really have to fix this situation with the app. And maybe not direct their customers to a Korean page! Felt like a prank..Version: 1.3.00
✓ App doesn’t do anythingTrying to adjust any settings in the app is useless. One of the selling points of these buds for me was the app capabilities very unimpressive..Version: 1.6.08
✓ Plagued with problemsBought a pair of LG TONE free UFP9. Opened the app to play around with equaliser and it never worked. Would only bring up a spinning loading symbol and never changed any settings. Very poor from developers and needs addressing otherwise many features can’t be accesssed.Version: 1.4.20
✓ Doesn’t workEar buds seem to be connected but the app does nothing at all. Nothing works. Please fix..Version: 1.3.02
✓ Potentially the worst app everI wish I saw the reviews on this app before purchasing the FP9 buds. Buds themselves are great but this app is totally useless. Cannot do anything with it. Big letdown. Wouldn’t recommend buying the tone free buds till LG get their app together..Version: 1.6.08
✓ Garbage of the finest degree. Shameful.Good EarBuds. Garbage App. Perfect example of professional garbage. No amount of dicking around will get this app and the ToneFree Earbuds to work together. NOTHING works. (Okay, one time got it to connect and set some things, but that’s it, never again the two shall meet.) Have Reinstalled app multiple times - on multipole devices - , restarted iOS device, re-paired Earbuds and Case, etc, etc, etc. So NO WAY to set anything for the earbuds. No Buttons, EQ, Noise reduction, etc. Complete waste of very valuable time and an exercise in absolute frustration. LG should be ashamed of putting out such useless software. Shameful indeed. Professional it ain’t. VERY DISAPPOINTING..Version: 1.4.04
✓ Find every place they sell and bad rate themThese go not work. Mine are stuck on ambient mode, which I hate! There is no way to turn it off without the app. I have only had these for a little over a month and they are worthless. I will never trust LG products again for selling trash! The app never worked and does not find the earbuds. You can do nothing from there! I will find every place that they sell these and rate them so bad…. U will never trick anyone else to buy them!.Version: 1.3.00
✓ App won’t loadThe app won’t load and says no headphones connected… but they are..Version: 1.4.04
✓ RubbishThe app reports no connection, when iPad clearly shows connected. Sadly the app is the only way to control them. Unless they connect, the app is useless, the help sends you to a Korean website. Finally got them working wirelessly with an iPod that does not have Bluetooth, the volume is terrible and really low. Think a refund is on the way..Version: 1.3.00
✓ MAJOR UPDATE!!!Update your app, it is shocking!.Version: 1.4.30
✓ LG must not be reading these reviewsJust received my LG TONE Free earbuds with my new OLED TV. These connect fine through the settings and Bluetooth on my iPhone but when I launch the app it just says no headset is available. I uninstalled and reinstalled three times and the same thing happens. Looking at these past reviews looks like 99% of the people have the same problem. Maybe LG needs to take note of the dissatisfied users and fix their app so it actually works before releasing it to the public, but I would definitely not buy one of these earbuds that are $180 with an app that does not even work so it’s a good thing they were free with the TV. Don’t bother downloading the app as it doesn’t work just use them normally through your Bluetooth settings on your phone. Sure you won’t get the features of the app until LG actually puts some effort into their app. Why they charge this amount for earbuds is mind blowing maybe they need to spend that money on the app development, but like I said good thing they came free with my TV as if I had purchased them I’d be completely irate as once they are taken out of the box they can’t be returned so then I would’ve wasted all that money..Version: 1.3.02
✓ Trash AppI wish I could leave something lower than 1 star, App is complete garbage, I haven’t been able to connect my FP-8 tone free, they are connected with the phone and working just fine, but app keeps saying no headphones detected, I have unpaired them repaired with my phone about 50 times now, you’d think a big company like LG would make a proper app, but this is ridiculous Going to have to return these.Version: 1.3.00
✓ THE EARPHONES STOPPED WORKING AFTER 4 DAYSDon’t waste your time even buying the earphones! They stopped working after the first 4 days of using them. The left ear bud stopped working and then the right one was no longer loud and constantly crackled when playing music. Makes no sense how wireless earbuds can be this bad. Just stick with headphones because they can actually fit the parts and wires into them because of the tight small space in earphones they never make it durable.Version: 1.2.86
✓ The earbuds are great, app is the worstWhy is it recognised as two bluetooth devices. Why. The app decided it no longer needed bluetooth permissions after about 6 hours use and wouldnt connect to the buds anymore. I have uninstalled and reinstalled, it doesnt even bother asking for bluetooth. Its basically now a static image of a woman on my phone..Version: 1.3.02
✓ Good ear buds but the appThe app is good but like it take for ever to load like on a good day 30 seconds.Version: 1.4.30
✓ Totally hopelessThe app doesn’t even pick up the ear buds!! Just continuously brings up “no headset available” it’s useless. Don’t bother downloading.Version: 1.3.02
✓ BS appJust purchased a set of P9 True Tone’s today. App does not work at all on IPhone XS. No customisation functions apply at all. Even preset setting make no adjustments. Only EQ adjustments work through Apple Music player EQ! Which are beyond basic. Please advise! LG tech team. ^^^^^^^^^^ Billion dollar enterprise cannot provide a sufficient update¿ Or have I purchased a device that cannot be returned due to Hygiene requirements?.Version: 1.4.24
✓ Unable to pairApp worked for a few hours now doesn't pair..Version: 1.2.76
✓ For those that get “No headphones connected”I was having the problem where the app would indicate that there were no headphones connected, even when they were connected. I just took the time to read all of the troubleshooting steps, and found: “If you have changed the name the of earbuds in Settings > Bluetooth, change the name to the initial name and connect again. (The initial name can be found in Manual > Connecting.)” I had changed the name, but I don’t have the manual at hand, and I don’t remember the original name, but the app only shows the manual when the device is detected by the app. I found that if I deleted the custom name the original name was replaced where it should be and now the app detects my earbuds again. I’m only giving the app three stars because really LG you should let your customers remade their earbuds however they want like all of your competitors do. Also please give us a list of manuals so we can reference our devices manual wherever we want, regardless of connection status..Version: 1.6.08
✓ Great earbuds app is horribleWhen I first purchased the earbuds the app worked fine but once I got off and wanted to go back it would say headset not found I am honestly disappointed.Version: 1.3.02
✓ TerribleSo I forked out a few hundred dollars for a pair of buds that I can’t customise functionality for, can’t adjust EQ etc - all because of this useless app. It just doesn’t work. Zero support from LG..Version: 1.4.18
✓ No speech to textBought the new TQ headphones and lost the speech text function in the app … PLEASE FIX.Version: 1.4.18
✓ This app is a wreck going nowhere!I haven't had my earbuds (LG Tone Free FP8) for a week, the key selling point was to be able to produce a sound system similar to what's at the home base. The Tone Free app worked once, it was the first time I paired Bluetooth. Since then it doesn't recognize that the earbuds are linked, it continues to inquire to link my device. I can't modify or actually listen to the premium Meridian sound system or change any setting. I have disconnected Bluetooth pairing, turn my phone on/off, removed the app, and reloaded the app. At the cost of these earbuds, I could have spent less and picked up an Apple product. The cost of this free app is not worth the cost of admission!.Version: 1.3.02
✓ Name changeIf you have changed the name of your earbuds, the app won’t work at all. Needs to be fixed..Version: 1.4.20
✓ Very flaky appWhy won't LG sort out this app and notice all these poor reviews. Also frustrating I can't swap between ANC and off rather than ANC and pass through. Another thing is I can't rename the buds otherwise the app won't recognise them. Inn the plus side, there is plenty else to do on the app..Version: 1.4.16
✓ My buds are great but…This all is not. Had it a few hours and already to had to re-install twice. When it works the options are fine with the equalizer. There’s a software update for the buds apparently but it never downloads!.Version: 1.5.20
✓ When will this work properly?The app support button just tried to sell me a dishwasher so I guess I have to write something here. These are buds sound great but the app worked for the first two weeks of me having them and hasn’t worked in four months. Can’t change eq, can’t see how much battery. Pretty useless. Are we getting an upgrade that makes the app work anytime soon? A literally can’t tell how much battery I have until they go flat..Version: 1.4.30
✓ Completely UselessI’ve paired my brand new, $180 Tone Free FP8s but the app continuously says “No Headset Is Available” and asks me to “Confirm”. Not really sure the point of asking me to confirm… The few times it did connect I wasn’t able to toggle/edit any of the available settings. I wonder how many people have returned their expensive headphones because the app is utter garbage. LG, you should be wondering this too, because I’ll certainly be returning mine :).Version: 1.2.92
✓ App won’t recognize budsInitial start-up after downloading app fails to recognize that the LG Tone buds are already paired to iPhone. Clicking on ‘Do you need more help?’ from set-up s linked to LG Korean web site..Version: 1.3.02
✓ DisappointedI just bought a new pair of earbuds, and when I start the app it recommand to do the firmware update and I keep getting update failed near the end, and afterward the app crash..Version: 1.1.72
✓ Terrible AppThe noise cancelling does not work if the app does not work which is almost always. The headphones are pretty good but the app is terrible.Version: 1.3.02
✓ Terrible App!!!Asks you to connect only after you have already connected them through the iPhone Bluetooth settings. If you don’t connect them to the phone directly first you can’t pair them through the app afterwards. Then once you pair them they show up twice in the Bluetooth devices, really stupid app as it should auto detect that they are already pair the first time!!!!! Headphones themselves are really good nothing amazing but pretty good! App is woeful and needs addressing..Version: 1.2.80
✓ FP9 will not connectThe LG website states that the FP9 has app support. This app states that it supports FP7 and FP8, but not FP9. False advertising..Version: 1.3.02
✓ App doesn’t work so the buds sound lousyPromised a whole bunch of features that, I’ve now had to download their app to get access to, which doesn’t work and just DOESNT PAIR with their own product line’s earphones, leaving me with some far more expensive less quality versions of a pair of wireless earbuds I could have bought at the petrol station for a 3rd the price..Version: 1.2.80
✓ BugsConstant crashing and having to re download the app cause it wont actually load up. Other than that the app is fine.Version: 1.4.30
✓ Need work, ASAP.Been using them fine for weeks, now all of a sudden neither the battery for the case or earphones will show. Equaliser setting can’t be changed, just shown a loading circle for them to stay on basic function. Really not happy after spending £200..Version: 1.3.02
✓ Quite possibly the worst app on the storeI got the LG Tone Free FP9 and the headphones are quite good and I assume that these lines of headphones don't really need this garbage to operate which I'm very glad. This app only worked once which was when I first paired these bad boys to my phone but it had stopped working ever since like for most people. Their forums are useless and for the price that we are paying for these headphones, they should actually invest some money in a good app developer..Version: 1.3.02
✓ DreadfullOpen the box do a software update doesn’t work , try several times still doesn’t work . Contact App support , “ yeah we know it doesn’t work it’s been like it a while now and should be sorted in a couple of weeks “ incredible !! Had they not been a free gift with an Oled tv they would have gone straight back !!.Version: 1.2.52
✓ LGGarbage, off button doesn’t turn off the bud’s.Version: 1.3.02
✓ DisappointedGreat headphones terrible app. Doesn’t matter what I do, the app will not pick up the headphones. It seems I’m not the only person experiencing this from reading the other reviews. Disappointing, was excited to see the app in use. Hopefully this will be fixed..Version: 1.4.16
✓ Works sometimesThe headphones are great. The app is okay when the headphones connect which is not often. Currently listening to music from my phone through these headphones. The app is telling me there are no headphones connected.Version: 1.3.02
✓ Horrible AppThis app works for a while and then will not do anything except show you how to pair your earbuds with a device. When you click on the help it takes you to a site that is not in English, so thanks for that help! NOT!! The app is crap! We buy your earbuds and then you won’t fix your app so consumers can use it. So we can’t use the features you advertise! Thanks LG!.Version: 1.3.02
✓ Sound fine, not loud enough or customizableIt would be great if I could disable some of the headphones buttons in this app otherwise it’s a glorified mediocre equalizer. Volume boost would be nice I feel like my grandma can rock these at full volume and still be fine.Version: 1.2.24
✓ Great headphones, appauling appHeadphones work well, but the app is as much use as a chocolate teapot. Can never connect to headphones, despite the fact they are playing music and working fine. Update always fails if you do manage to connect. Shocking from such a large electronics company..Version: 1.2.10
✓ Leg tone earbudsDo not buy these. You will not be able to use the earbuds with all the settings and ability’s. All you can do with them is use the basic functions of listening to whatever it is you listen too but won’t be able to use the different settings because the app does not work. It doesn’t work sometimes it never works at all. I have tried everything and the app won’t let you past the connection page. Very review I have read says the same thing. You’d be better off buying other earbuds for this price rather than have these and not be able to access the settings..Version: 1.2.54
✓ App doesn’t work at allIt doesn’t let me customise touch controls. Doesn’t let me see if there are any updates available, it’s just buffers forever to no avail. Doesn’t let me switch off noise canceling or adjust ambient sound levels from the app. So pretty much can’t use any of the features on my new FP9a. Shocking from LG.Version: 1.3.02
✓ Garbage on an iPhone 14 pro maxThe app doesn’t even load the second time you open it up. And the one time I got it to actually open and connect to the earbuds I couldn’t change a thing. It worked ok-ish on my iPhone 12 pro max. Opening and closing the app would fix any issues. Or reconnecting helped. But with an iPhone 14 it’s just trash. I reinstalled it 3-4 times to see if that would fix the issue but it hasn’t. The earbuds connect and work. It’s just the app that doesn’t work. So if I wanted to change the button functions or switch to different listening modes I can’t. Complete waste of time. Why don’t you read the comments and listen to our issues and fix the problems..Version: 1.4.20
✓ APP is uselessBought this Nov 2021 and even after seeing all the low ratings I still downloaded it. The others were right. This app does zero and I’m surprised how long LG has let this go on for. The ear buds are great but was looking for forward to using the app for additional setting adjustments. I keep tapping the different equalizer buttons and nothing. I searched for updates and it keeps searching. I don’t get it. Spent all this money for a reason LG. Get with the program and please fix. This is terrible..Version: 1.2.98
✓ App doesn’t workGot the FN7s less than a week ago. I was quite impressed by the easy set up. But now for whatever reason the app just doesn’t recognise the headphones, even though they are connected. It only flashes “no headset is available”. I can use the headphones but can’t use the app (tried restarting, reinstalling the app, repairing). It seems rather odd that such a problem would occur so soon. With meridian sound I was quite excited to use them but I didn’t pay good money for this nonsense. Fix this!!.Version: 1.3.02
✓ Just doesn’t work!!??Expect the app to work Why wouldn’t it??.Version: 1.4.20
✓ Super UnreliableLG your app on iOS is seriously letting down the quality of your earbuds. FP9 ear buds can only be seen in it sporadically and even then the controls are sometimes unresponsive. Please resolve..Version: 1.3.00
✓ Worst app everCause i cant give it zero stars app is completely useless.Version: 1.4.18
✓ HorribleI wish i could give this negative 10 stars. Why would you come out with a product that claims to work on iphones when the app cant even connect to your own product. Sound quality was horrific. Flat, no bass and dull. I returned them within an hour of purchase and used paid the difference for AirPod pros. If you're going to market a product make sure it works across the ecosystem.Version: 1.2.76
✓ 100% TRASHI RARELY write reviews but this one is highly annoying. At one point I thought maybe my model isn’t supported, Definitely is! There should be no “tricks” to get it working. This app is pathetic and the programmers need to be fired. Same problem as most, app doesn’t detect headphones. I tried the forgetting and repairing opening and closing holding the button, touching the headphone. NOTHING worked still didn’t detect yet I can pair to my iPhone 13 Pro Max no issues EACH and every time. So all points to crappy programming..Version: 1.6.08
✓ App broken with FP9 earbudsHad a pair of FP5s and the app worked perfectly, the options were clickable and the different sound profiles worked. I’ve since upgraded to a pair of FP9s and now the app seems to have broken, re installed and tried re connecting multiple times with no luck. Any ideas?.Version: 1.4.20
✓ Took a while to connect to the appThe LG app keeps saying it has an update available and when I try to update it , the app crashes !?!??!.Version: 1.2.86
✓ Utterly uselessI didn’t even change the name of my earbuds, and the app won’t even recognise my earbuds..Version: 1.4.20
✓ Cant connect the headphonesI’ve been trying all night to get this crap working. Even though my FN7s are working well and are connected via bluetooth, the App gets stuck at “Connect”, the loader spins and nothing happens. Running on iOS14.7, iPhone 8. Can’t find the “happy path” to get this app to work. Guys, this is just embarassing. Please hire me as a dev and give me this app to fix it real fast, I rly wanna use it….Version: 1.2.96
✓ App wont work and tv lagThe app doesn’t connect to the app. It just says earbuds are not available. When connected to my LG OLED tv, there is lag..Version: 1.3.02
✓ App doesn’t work with iOSComfortable to wear but sound quality is a bit off. I was encouraged by the (stated) ability to use the equalizer in the app to adjust the sound but the app does not work with my iOS product. Also, very slow to connect to Bluetooth, and this action (Bluetooth connection) must be performed with each use! This item is going back!!.Version: 1.2.92
✓ Unable to update firmware or use EQNot sure what happened but I’m no longer able to use the app for anything at this point. I love the earphones themselves but the app is pretty much useless at this point. I’ve even reinstalled several times just to see if that would make a difference. It does not. Would give it 0 stars but that is not an option..Version: 1.4.20
✓ DisappointingApp doesn’t work. Unable to change equaliser settings..Version: 1.4.20
✓ Connection to appMy LG tone free headphones won’t connect with the app..Version: 1.2.92
✓ App Update requires location services for finding earbudsI just updated this application and from what I can tell the only change is that now I’m required to always allow my location to be tracked if I want to utilize the find my earbuds feature. A feature that only works if the earbuds are within Bluetooth range and connected and which previously worked while never allowing my location to be accessed. Don’t update to the newest version if you currently use the apps and aren’t experiencing any issues..Version: 1.5.20
✓ App doesn’t workAs previous comments have stated the app initially worked when i first set the headphones up, however 10mins later the app now tells me that no head phones are connected even though I’m using them as I write this..Version: 1.2.24
✓ App doesn’t workEar pods work fine but can’t get app to interface at all. Northing happens. This is appalling.Version: 1.4.24
✓ Cannot use this appToo bad.. Earbud itself is very nice and easy to use. But the App is so bad I have to remove and re install on regular basis.. No wonder they failed in Smart phone world?? Not really.. WebOS is very easy to use and works great.. but this App is totally opposite. Now I am re installing the App and leave review...Version: 1.4.30
✓ Junk app. Randomly doesn’t even load past title screenRandomly on occasion “forgets” or can’t see BT tone buds. Close & Relaunch. Oh… now it gets stuck on the black screen with “lg tone” in the middle. LG: they make good appliances but their apps are made by retards..Version: 1.4.30
✓ No longer availableSince the latest update to the app I no longer have the ability to use the function that allows my notifications to be read to me and I also can no longer access Siri through my earbuds. This is so disappointing because I have thoroughly enjoyed these buds over the AirPods. Without the use of these functions I sadly will be forced to return to the Apple AirPods..Version: 1.6.08
✓ What happened to Ambient soundSeems The most recent update negated the ability to change touch functions. Why would I want to turn on ambient noise feature while in a call? Instead I would grab the earpiece for a couple of secs to readjust as they start to fall out of my ear. Please bring back ability to touch and hold in call with no resulting action.Version: 1.3.00
✓ Good idea but very buggyUpdate: Make sure your earbuds aren’t connected to any other devices. I figured out turning Bluetooth off on my iPad did the trick. When my earbuds disconnect from my iPad and connect to my phone, my iPad automatically connected to LG-TONE-FP8_LE instead of LG-TONE-FP8. I saw a note about not connecting to the first one in my instruction manual. Disconnecting from both on my iPad fixed my issue and the app works on my phone now. But it would be nice if this conflict was made more obvious or if it could be fixed by the developers. Original review: I have tried a couple of the suggested fixes in the reviews for my phone and I still get the “no headset available” error. It would be great if the developers could look into this because it seems like a lot of people are having the same problem. I love the idea of this app, and when it works, it works well. The app worked on my phone the first time I used it but not at all since. It’s impossible to connect. But it seems to work perfectly on my iPad. It’s very frustrating because I listen to music lot more often on my phone especially when I’m out and I would like to be able to change the eq and touchpad settings etc. But at least I can use the “find my earbuds” option on my iPad if I have to..Version: 1.3.02
✓ Rubbish App (LG please fix this)Hey LG you created fantastic earpod (FP9) why you offer such a inferior app with it?? The app not good with apple iphone. Hard to reconnect to the app after you remove the earpods from your ears. In order to reconnect, you have to put them back to their case , open the lid, then the app recognise the ear pieces. I had Apple earpod pro and prefer to keep my LG but this software push me to return them and ask for refund. LG fix this if you like to promote your sale..Version: 1.3.02
✓ Absolute rubbishMy washing machine has a more advanced UI set of options than this thing does :).Version: 1.6.08
✓ Doesn’t workTried to change the settings and it doesn’t sync. Makes everything useless. Please fix this so we can actually use the headphones to their potential and get our monies worth..Version: 1.4.30
✓ Find my earbuds feature uselessI like the earbuds and I can actually use the features in the app however it’s annoying that the app only connects when the case is open, which actually makes the “find my earbuds” feature useless. If you need to find your ear buds for if the case is closed the app won’t connect to play the sound to find the earbuds, also if your earbuds are out of the case and you need to find them again you cannot use the feature as the earbuds need to be in the case with the case open to actually be able to use the find my earbuds. It’s absolutely stupid and useless would love to know if anyone else have this problem..Version: 1.3.02
✓ Does not workThis app just does not work. Constantly tells me when it actually connects, software update available, version 1.31.1 when go to download software app crashes. Cannot update earbuds ??? Pointless.Version: 1.1.46
✓ Don’t do software updateDownload and connected, did software update and now will not connect! Have tried everything. Absolute load of rubbish and now I can have chance the settings. Seriously developers???.Version: 1.1.96
✓ Finally got connectedI was having a lot of similar issues to other users…the app would recognize that there were headphones connected to my phone but that was about it - I couldn’t interact with them at all via the app options. So, I “forgot” it in the Bluetooth settings and then tried what other users said to do - leave the buds in the case and only get it connected with them in there. Once I did that, I saw the case and buds charge and it prompted me for a software update. Works perfect now. I’m definitely not leaving a great review in the app…that should be mentioned/suggested up front by the devs..Version: 1.3.02
✓ Terrible!Bought the UFP9’s today so I thought I’d download the app but all it says is ‘No Headset Connected’. Contacted LG Support and they told me to return my earphones because it’ll be an issue with those but looking at the reviews on this app, it’s massively common. Don’t know why you’d advertise the app if it doesn’t work at all. Also, clicking ‘that didn’t work’ takes you to LG’s Korean website. Luckily I know a bit of Korean but I can guarantee that a lot of other users don’t so what help is that????.Version: 1.3.02
✓ Doesn’t workThe app worked when I first purchased my earphones. Since that first time, it hasn’t connected since. The earphones connect to the phone fine, but the app still refuses to recognise the connection, It always comes up with an error message saying ‘no headset is available’. I’ve done everything that’s been suggested to try and fix the problem, uninstall/ reinstall the app, restart the phone, reconnect the earphones to the phones Bluetooth. Nothing works. Disappointing.Version: 1.4.18
✓ Lg you can do betterLg team you have really produced good headphones hope some r and d gets done on app as well. App really needz some investing keeps crashing and not great experience!!.Version: 1.4.04
✓ Broken appThe In-App software update does not work. It still shows an update available despite having downloaded it three times at this point. Awful..Version: 1.2.52
✓ App not compatible with FP9Can’t change any of the settings in ‘equaliser’. Press the buttons and nothing happens. Not sure what this app is meant to be for.Version: 1.6.08
✓ App is a waste of timeWell what can I say if you want to get the most out of the earbuds this so called app is useless. LG and the developers need to put some time into the app, hardly any functions work you can’t use the equiliser now of the custom settings so you never get to explore the potential of these earbuds. Using the app on my iPhone 13 pro max the app hasn’t been updated in years just tells you the amount of investment LG / developers have had with this app. Steer clear of it!.Version: 1.3.02
✓ Useless AppWorked for the first week of owning the headphones, then stopped working completely. Only shows that the headphones are connected, but I can use my custom audio settings or change any other settings on the headphones. LG fix this NOW! Else give compensation for not having the full functionality of the headphones available as advertised..Version: 1.4.20
✓ Worst appThis app simply doesn’t work. connect to headphones but doesn’t do anything. constant pending when selecting all features.Version: 1.4.20
✓ Like everyone else says, APP IS USELESS!!The earbuds connect via Bluetooth, but it does NOT connect to app, which locks you out of the things that would make these OKAY. Not Good or Great, just Okay. They sound worse that my older, cheaper $50 Sony Loop Headphones. I normally sing the praises of LG (TV’s) but these are disappointing. I can’t believe they charge $100 for these, let alone their original retail price. Will likely be returning if they don’t update within my return period. LG…FIX/UPDATE YOUR APP!!!!.Version: 1.2.80
✓ Sub-standard appCome on LG, surely your development team can come up with a more reliable app for your product. Love my LG Tone FP8 earbuds but your tone free app is sub standard. The amount of negative reviews for this app leaves me wondering why you have not updated this app a long time ago. Pull your finger out LG..Version: 1.4.24
✓ Can’t Control Earbuds Through the AppOk. The earbuds are great. In terms of price vs performance they punch above their weight. Also their form factor is so slim I can use them under a crash helmet. And in fact use them as mild ANR ear protection all the time. Or, I did! My earbuds still play music/voice/phone/find earbuds through my phone but the controller app now doesn’t “see” the earbuds. Which means you can’t alter the ANR settings Which makes them useless in a noisy environment. Thanks LG basically feel like I’ve been scammed. How hard can this be?.Version: 1.4.30
✓ UselessShould change the name to lg tone free useless, can’t do anything in the app like the name said, free and we all know you get nothing for free, this is exactly what’s happening with this useless app.Version: 1.6.08
✓ Please fixConnected fine the first time but everytime i open the app after that it doesn’t recognize my earbuds.Version: 1.3.02
✓ Absolutely terribleCannot connect the app with the headphones at all. The app does absolutely zero things without being connected to the headphones so what’s the point. The earbuds themselves drive me up the wall too, such a waste of money, but that’s not related to the app I guess.Version: 1.4.30
✓ Cannot pair up!After I update the apps, my Mobile apps and the earphone are not paired up anymore!!! Pls fix it!.Version: 1.2.76
✓ I have redownloaded 3 timesRedownloading it fixes the problem where it won’t detect your earbuds. Really bad app. Great earbuds tho!.Version: 1.3.02
✓ App sucksWon’t recognize ear buds, tried just about everything, ear phones work great just app sucks.Version: 1.3.02
✓ Great earbuds, bad appThe app is super slow and it won’t let me change the touch controls or the equalizer settings..Version: 1.3.02
✓ App doesn’t workUnable to change any setting ie EQ auto play/pause or even check for a firmware update everything I tap just comes up with a spinning circle then times out..Version: 1.4.18
✓ App doesn’t workWhen I first opened the app it asked me to allow Bluetooth and location etc and then told me there was a software update. I tried to update but nothing happened and it told me the earphones weren’t connected, but they were. I briefly saw the battery status. Then it went to a Home Screen with only two options - ‘find my earphones’ and ‘connect’. I can’t select anything apart from those two options. There is no menu button. It doesn’t matter where I tap, nothing happens..Version: 1.2.76
✓ Doesn’t workThe app simply doesn’t work. Nothing happens when you try to change the settings of your ear buds. I can’t understand why the developers have continued to ignore this fact! I’m let down in my ear buds too, I’ll mention here, the noise cancelling is very poor.Version: 1.4.24
✓ Drop out and connection issuesReally frustrating everytime I go into the app I have have to reconnect my headphones. Also can’t change the features of the headphones. Really annoying especially when this is the only way to do anything is through the app. Very frustrating..Version: 1.4.04
✓ App not workingWorst app. Not working with Ios for FN6. Pathetic to No support from Lg..Version: 1.2.96
✓ Earbuds are great but the app is badI tried updating the earbuds like it said but after it got to 3/7 the app crashed every time, it also constantly says there are no earbuds found/connected even though they are. I mainly use apple products but with this app it just makes me feel like I did something wrong please fix this problem as soon as possible because it’s almost impossible to us the app..Version: 1.2.52
✓ App doesn’t workLOVE my headphones, and the app is great - when it decides to work…which is almost never. 🤨. LG can you sort it out???.Version: 1.4.10
✓ App doesn’t work properlyClear IQ options and touch options however none of them work.Version: 1.3.02
✓ Doesn’t workThis app connected to my earbuds once and never worked since. How has LG not fixed this yet? Great earbuds, but I’m staying away from LG going forward..Version: 1.4.10
✓ App is very frustrating..Frustrating since sometimes the app doesn’t work and there’s been a lot of bad reviews about it and they’re not doing anything about it either.. it’s making me want to sell the FP8 and grab a different airbus’s/AirPods...Version: 1.4.24
✓ App does not workJust pops up saying no headphones available and I have no options but to ‘ confirm’ Please fix the app as the sound on the headphones is great but they will be getting returned if I can’t control the sound..Version: 1.4.30
✓ Not pairing with my LG FN6I’m on iOS 14.5.1 and the app will not pair with the headphones. Hopefully there’s an update coming soon or I will return the earbuds if I cannot get the full functionality. The help page is in Korean so that doesn’t help. Shows me for not buying AirPods….Version: 1.2.78
✓ Very difficult to find out how to connect to the appAfter a ton of digging I have found out how to actually connect to the app. You have to forget the buds connection and fully close the app first. Then pair your buds normally but do not remove them from the case. Now open the app and it should take a minute but it will find the buds..Version: 1.3.00
✓ MehNeeds a widget. Opening app every time you wanna change something takes too long..Version: 1.4.24
✓ Please sort out the issue’sAfter reading all these review’s I have invested in some of these earbuds before hand and hope all the existing problems are sorted when they arrive :).Version: 1.2.32
✓ No serviceI have contact LG at December 19th 2020. I have report a big problem with this app and I let my email to the staff. I never get an email or an answer. I want to let you know that LG HAVE NO SERVICE. And I want to let you know that I found a bug with the app. IMPORTANT: WHEN YOU ARE ON IOS 14 AND YOU CHANGE YOUR DEVICE NAME ON YOUR HBS-FN* SETTINGS , THE APP WON’T RECOGNIZE THE EARPHONE. SO... DO NOT CHANGE YOU’RE DEVICE NAME. SO KEEP THE ORIGINAL NAME (HBS-FN6) (for example).Version: 1.2.32
✓ Worked it out!I hope this helps some people as the support for these are appalling. I got mine free with my TV and I think I now know why! I managed to sort the app issue I had (not sure if this was due to an update but it all seems to be working). 1. Disconnect your headphones and forget the device in your Bluetooth 2. Close the Tone app 3. Open the Tone app, follow the on screen instructions. 4. If you have renamed your headphones like I had then you will need to make sure that they are reading the default name provided by LG this could be the issue. Should.... work? Then mine updated. The app is still pretty poor but at least you can change the EQ via another music provider other than Apple! Hope that helps..Version: 1.2.76
✓ DisappointedI am all for LG when it comes to many of my electronics, specially my TV’s. I have to say this app is a bunch of nothing. I love my new earbuds Tone-F9P but with out this app the potential of the headphones can’t even be used. I might as well get a headphone from the gas station. The app will not connect to the headphones. Please fix this bug before I take these nice headphones back to the store. Thanks..Version: 1.2.96
✓ APP DOES NOT WORRRRKDOES NOT WORK PLEASE FIx.Version: 1.3.02
✓ An update, but still not usefulPlease update this app to allow users to completely disable the active modes like noise cancelling and ambient sound, they get turned on by accident all the time and are almost painful to hear even at the lowest level, which of course is never the level the earbuds default to when switched by button press instead of going through the app. What is the point of having an app and all the fanciness if you can't disable features that negatively impact you?.Version: 1.4.04
✓ App is delayedI’ve been using the app for a while and for some reason non of the features on the app work, it just loads and doesn’t do anything. LG please fix this because I enjoy using the app and the equalizer makes some of the songs I listen too sound really good..Version: 1.6.08
✓ Don’t go for the software updateWhen first opened the app looked as if it should work. Offered a software update after which the app crashed; said no headset connected even though I am listening to music through the ‘phones as I write this. Advise developers look for compatibility glitch with iPhone 11.Version: 1.1.72
✓ Can’t make changesThe app won’t let me change the touch controls. Very upsetting, as that’s the only thing I would use the app for anyway..Version: 1.4.24
🙂 LG TONE Free Positive Reviews
LG TONE Free works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact LG TONE Free.
⛔ LG TONE Free Problems
