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- 88.8SAFETY SCORE
- 17+CONTENT RATING
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TPass - Order Bubble Tea App Complaints & User Negative Comments 2024
TPass - Order Bubble Tea app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using TPass - Order Bubble Tea? Can you share your negative thoughts about tpass - order bubble tea?
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TPass - Order Bubble Tea for Negative User Reviews
✓ Doesn’t workI enter the code sent to my phone and it never works.Version: 1.0.30
✓ System error and no refund!The tpass system is fragile and did not get my order sent to the store. I still got charged. Despite my numerous contact with them, they just ignore my refund request and do not even bother replying. I have to delete the app with about 10 dollars in my balance. Shame on them in robbing my money..Version: 1.0.77
✓ My money is stuckLike others, I had an issue with my balance being unusable on the app - the store the card is for is not on the app anymore. I contacted TPass who said to take it up with the store, and when I talked to the store, they said that the money was paid to TPass. Now TPass customer service won’t respond to me at all and my money is stuck in the app (or, more accurately, just gone). Stay away..Version: 1.0.77
✓ T-pass is very frustratingI find T-Pass extremely frustrating. I’ve been required to load in $5 increments since the amount never comes out evenly. It takes me so much time to make it work and it is not at all an enjoyable experience. I would simply like to have my money refunded and pay for my bubble tea in person, as I order it. I am VERY disappointed in this service and I feel that I am wasting my money and actually avoiding supporting bubble tea spots due to this..Version: 1.0.65
✓ Delete this app!It cleared out my balance without any of my consent and didn’t notify me at all until I email and asked. They said it happened because there’s price issue and tried to blame it all on customer. How can that be a reason for clearing out costumers balance without consent?! How scary is that! I have deleted it. This is my first time ever making review on an app. I strongly advice people don’t use it. I’ve used it for couple months, I will buy tea in person to support small business instead of paying higher price on this app and getting balance cleared without notice..Version: 1.0.31
✓ AwfulThe app doesn’t give you restaurants in your location. And the customer support on the app is bad. 0 stars.Version: 1.0.41
✓ Poor Customer ServiceI did not receive what I had ordered at a boba spot and I requested a refund. I brought this issue to attention on 11/11/21 and have communicated with the developer several times, but I have still not received a refund. I have also asked the developer to provide a refund for the rest of the money on my card, but they refused. California state law requires that businesses provide refund cash for cards that are under $10. Because of this, I will file a formal complaint with the California Attorney General’s office if this issue is not resolved by 12/1. You’re better off ordering ahead with Doordash. Some stores have marked up the cost of boba on this app as well. Please don’t waste your money on this app..Version: 1.0.71
✓ Great app, bad checkoutI only go to a couple of boba shops near me and it’s still nice to have them in one place on this app. However, you have to charge money into your T-Pass card in certain increments ($10, $20, etc) instead of just paying the exact amount for each order. Feels like it’s forcing me to deposit money unnecessarily..Version: 1.0.61
✓ Requires preloading with money - no thanksThis app doesn’t allow you to charge the exact amount for an order. It requires you to load the card with a fix dollar amount, so that you will always have a balance on the card. No thanks..Version: 1.0.77
✓ Doesn’t work anymoreI am not able to access my account anymore. I’m asked to provide my phone number and when I did I did not receive a text message with the verification code..Version: 1.0.20
✓ Not badThe app itself is good. But the payment is not per case, but deposit based like $15,$25 unit..Version: 1.0.65
✓ Charged me but the order didn’t get to the storeWorst app I’ve ever used. I ordered and payed through it. But the store told me they have stopped collaborating with the app so the order and the payment didn’t get to the store. Have to order in store again. But the app just charged my money, no refund, no response, no explanation..Version: 1.0.72
✓ Forces you to use a virtual reloadable gift cardIf you just want to order ahead and maybe not use the app a lot or even just once that’s hard to do. I tried to make an order for a $7 drink but the app only let me reload a virtual card for $10 and then I could purchase my drink. I couldn’t buy just the drink directly with my credit card. So forced into this loop of loading up a virtual card and always having change left over you can’t use completely without another reload. If you frequent a place sure this app may be great but this isn’t for one time purchases..Version: 1.0.77
✓ Horrible customer serviceI got T-Pass for one boba spot only, which then stopped accepting T-Pass (though it’s still listed in the app). I asked for a refund and it has now been over 6 months that I’ve been trying to get money back. They’ve said multiple times that it was being worked on and then never got back to me. The latest time I reached out, they pretended that they didn’t know what issue I was talking about..Version: 1.0.72
✓ Asked for my phone number b4 even showing local supported jointsWhy would I give you my info before I even check out your app?.Version: 1.0.71
✓ Hidden fees, poor customer service, bad app, the next movie passThis company would rather block you for pointing out their false advertisements than to provide a proper answer to your questions. what drinks do you get for free? What are the limitations? It doesnt offer and clarification other than say its “5$” when its 5.99. Further more not detailing anywhere what drinks you are actually allowed to obtain “ free” This is a bad review for poor customer service and acting like theres something to hide. Bc of this. It beings memories of movie pass and how they scammed a bunch of folks..Version: 1.0.41
✓ Don’t use it!!! Eating your money!!It is my first time in life writing a review because I hope to warn ppl from downloading it! It keeps asking the customer adding in more money. What’s worse, we cannot choose how much we want to add because it starts with at least $5. So I could not use up the money at all and then refuse to offer refund. Plus the customer service is very rude. When I tried to ask for my balance refunded back to my bank account, the customer told me “no, you want just stop using our all”. What!!! I still have balance and why I gave my money to you for free!! The customer service is very rude and abusing the customer saying “our business will thrive without customer like you”. It’s very unprofessional! I will tell everyone I know don’t touch the app at all..Version: 1.0.70
✓ Not happy with having to reload an amount of their choosingThe app makes you reload an amount of their choosing so you’ll always have a small balance on their app, thereby enticing you to come back to purchase more off their app later. It’s manipulative; I just want to load the required amount for the purchase. Please fix this..Version: 1.0.77
✓ Don’t waste your timeAs my first time using and ordering from the app, it will be the last. It allowed me to order a drink from a permanently closed boba store, and I didn’t know it was closed as it shouldn’t have appeared in the first place. When I went to pick up my drink, store was permanently closed due to a fire, months ago. I asked about this in the help section but haven’t got a response or a refund so it was a complete waste of time. I’m writing this review in hopes that no one is fooled by this app..Version: 1.0.71
✓ Cool app, but needs a way to add specific amounts of moneyInteresting app, with good discoverability of boba places; however, I hate using it because I can’t add specific amounts of money to the card, so there’s always some money laying around that I can’t do anything with. It’s cool to see the dev respond and add a search feature though!.Version: 1.0.56
✓ Scam app. Never download at all.1. $6 membership fee for two free drinks is very misleading since they have a $5 limit on each drink. But this is not mentioned in the app when you subscribe. All you will see when you subscribe would be $6 for 2 free drinks. There’s very little chance you will notice it when you subscribe. 2 The founder is very very dishonest when I reported an issue to him. I shared the referral link with my friend and expected to get a reward, however, I did not get any. So I contacted their support, the founder replied and told me they don’t support Android, which is mentioned NOWHERE! Honestly, if you only reward sharing with iOS, I think you should at least mention it somewhere. So I followed up with that founder twice on this, and he just stopped replying my message further. 🙂 To conclude, I feel they use all these tricks and scam a lot of people to download and use the app. VERY VERY DISHONEST! Please never download it! I already reported this to my credit card company to get my money back (since they don’t use IAP) and reported further all my concerns of this app..Version: 1.0.62
✓ Don’t add money itTpass is awful. Terrible customer service agents who just direct you to broken FAQ links. Won’t refund remaining balance and there’s no way to cash out. Do not get scammed by this app..Version: 1.0.62
✓ Trash app!Really horrible that you can’t combine your cards saved to complete and order. They have a very aggressive and terrible pricing plan that is designed to make it very difficult to pay, and constantly reloading a card. Terrible. Avoid. Use grub hub or something else instead..Version: 1.0.71
✓ Account balance loadingI initially like the app until I started to order my first free drink with subscription. I don’t like the idea of preloading $20 into my account before I can pay for drinks. I prefer paying the drinks directly from my credit or debit card. And subscription of 2 free drinks with $5.99 subscription is not actually free. The free drink value is capped at $5, and you have to the balance above $5 with preloading $20 into the app. Beware! I am sure there are fine prints somewhere in the disclaimer on the monthly subscription. But then who has time to read the fine prints when you kids are thirsty for drinks..Version: 1.0.58
✓ Terrible Customer ServiceThey are unresponsive to all of my messages, I sent a few over a week ago and cannot seem to get a hold of them. This has happened in the past too. Seems like customer service is not a priority for them. Extremely disappointed. You also can only pay by 5, 10, etc increments. You cannot pay for any roll over amount with card. They’re basically just trying to scam you to pay more than what you asked..Version: 1.0.71
✓ Does not work with Google Voice phoneDoes not work with Google Voice phone.Version: 1.0.64
✓ Menu not up to dateFirst time using the app and placed 1 order. I got a message within 5 mins the order was cancelled as it was no longer available. I also don’t like the fact that we have to load the app with funds. Why can’t we use a cc on the app to pay the exact amount of the order rather than load it like a gift card? I’d like a refund of the full amount I paid to load the account to place the order..Version: 1.0.30
✓ Don’t add money to the appThe app crashed after I reloaded $20 to it. Will never use it.Version: 1.0.65
✓ No way to directly exact amount with credit card/Apple payReally wish we could set our own amounts to add money to the account (rather than specific increments of $5, $10, $20) or have the function to pay directly with card. If my purchase is $13, I have to spend at least $15 to add money to my account. Then I'll have $2 left in my account. The next time I purchase $13, I'll have to add $15 again....Version: 1.0.23
✓ The referral didn't work and the customer service ghosted neVery sad about the service..Version: 1.0.71
✓ InconvenientPrice does not include tax and fee. It does not allow you to add a small amount. I though I could use up the money loaded in the app because tax is not included that I had to either add more money or waste some. No option available to cash out the money when it is below five. Super inconvenient!.Version: 1.0.65
✓ It was good until it wasn’tThere was one boba place close by me that accepted T-pass so it was great to use the app to order ahead of time. Unfortunately, that shop closed and the nearest boba shop that accepts T-pass is too far to go to. My issues are 1) I can’t access the funds in my virtual card, 2) I emailed them to cancel the subscription ahead of time to avoid the monthly fee but was still charged, and 3) horrible customer service. I asked for a refund and the customer service rep basically told me it’s my fault I didn’t cancel the subscription even though I emailed them to cancel the subscription. At no point did anyone respond to my email and when I called the person texted me was so rude. They said they would look into refunding me but never did. Don’t use this place, they are in it for the money only..Version: 1.0.77
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TPass - Order Bubble Tea works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TPass - Order Bubble Tea.
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