- 30.4LEGITIMACY SCORE
- 30.9SAFETY SCORE
- 4+CONTENT RATING
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SafeWA App Complaints & User Negative Comments 2024
SafeWA app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using SafeWA? Can you share your negative thoughts about safewa?
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SafeWA for Negative User Reviews
✓ Need a feature to review previous check in’sWe need to be able to look back at least two weeks and see where and when we have checked in. I can’t easily keep track of where I’ve been on what day at what time when new exposure sites get listed from a week or two ago. If we had this as a feature in the app more people would know to get tested or quarantine and would put less strain on the contact tracing teams and hopefully reduce the spread. Would not be difficult to implement and would be of great help!.Version: 1.1.2
✓ Failing to connectApp is supposed to need periodic connections to the internet to upload data. I had five failures in a row in a shopping centre where it stated that the internet connection was slow or it failed to connect to the wifi. Everywhere outside the shopping centre it worked flawlessly. Pretty good apart from that. Could scan a bit quicker but I think that might be hardware not software.Version: 1.1.0
✓ This app is uselessSame as many others, the app logged me out then wouldn’t recognised my login details. I started to create a new account and the app auto generated my phone number, incorrectly. Now it’s sending a pin to a non valid number but doesn’t recognise it’s not long enough. The given number to call for troubleshooting is useless, their comment was “oh.” There is no option to edit details, gives a blank grey screen. There is no option to reset anything. Why is the developer not replying to issues? Should our next stop be the local MP and the WA gov to get it looked into?.Version: 1.0.5
✓ Needs workEasy set up and worked two or three times. Then following one further use the app dropped off my phone screen and I now have to go to the App Store every time and open from there with the login details. There seems no way I can reset the password or anything to make it work properly again when sending review the necessity for a nickname is ridiculous as every nickname that’s related to anything is taken.Version: 1.0.4
✓ Can’t use same phone number twiceI was trying to set up my adult disabled daughters SafeWA app but it would not allow me to complete it despite trying about 6 times and was about to give up. I was using my email address and my mobile number as she doesn’t cope with getting phone calls or emails to herself. About to give up and then I thought to try her mobile number (despite not wanting to do this) and finally it went through!! Please consider parents of teenagers or Carers that either don’t have a mobile phone that they can use and therefore the Carers/Parents need to use their mobile number yet again, not just for themselves but others in the family and your App won’t let them!.Version: 1.0.3
✓ Absolutely rubbishTerrible app. Like others I am also locked in the verify credentials page. There is not back button to take you back to the previous page, and when you delete the app and install it again, it just takes you back to the same page! The support team have never emailed me back after the 5 times I have emailed them and the phone support are also not able to fix it. Make sure all your details are correct when you first set it up so you don’t end up like the rest of us!!.Version: 1.0.8
✓ Can’t useI’m a NZ international traveler and it won’t recognise my number, frustrating, especially when I’m probably considered high risk..Version: 1.0.9
✓ No longer works at a time when I really need it to!This app was fine to begin with. Opened easy enough and allowed me to log in and then check in to a venue. However now it refuses to open up and continually goes round and round! Any idea how frustrating it is when there is a line of people and I’m trying to sign in with phone. I now have to use pen and paper which defeats the point of having the app. Developers you need to sort this issue! Same again!! Have tried to delete and reinstall app but again fails to open up to the camera screen when I need it to..Version: 1.1.0
✓ Does the job, sort ofUsed once. Could not use again, requested password reset to email, got sms instead. Can’t reset password after multiple attempts. WA government money well spent on this app. Why can’t this app interface with contact list to facilitate signing multiple people? Have to log in to a previous business before you can log register to enter a new business hours or days later..Version: 1.0.5
✓ All for it but app is annoyingI’m ok with the SafeWA app and am prepared to use it but it’s so frustrating. I need to sign in every time I want to use it which is a pain especially when you’re holding up those behind you trying to log in. Just fix it, let it keep you signed in or allow an option to remember your details (because that’s not working either)..Version: 1.0.5
✓ Scale screen and auto dismiss OKThe app needs to scale the success screen to fit on the screen even on small phones like the SE. as is you have to scroll to get to the Done button every time! Also the Done button should auto dismiss after 5 minutes. It’s crazy pulling out your phone an hour later to check in some where and having to dismiss the last check in first..Version: 1.0.8
✓ Constantly logging me outThe app is fine when it stays open, but lately every time I open it I’m required to re-login. It seems to defeat the point of a quick “check-in” so I end up just doing the paper option most of the time..Version: 1.0.5
✓ Needs function to add family or friendsApp works well, just needs to add a function of saving others contact details within the app. We always have our family when we go places so so stand and block the doorway while adding the rest of the family doesn’t make the scenario flow. Having the option to add people then just search and tick them as with you would make the process seamless. Thanks for helping keep us safe..Version: 1.0.6
✓ App won’t send a verification codeI tried setting the app up on my phone and it just refuses to send a verification sms to allow me to finalise the setup. I set up my wife’s phone successfully with her phone number at the same time, but mine refuses. Dear developers, your app has a low rating because of these errors, yet you have made no effort to debug it for months. Can I suggest you please try a bit harder?.Version: 1.1.1
✓ Worked well to start. Now buggyThe app has been easy to use so far, but the last three days it’s been a pain. Logs me out, won’t log back in. And feedback from friends suggests that they’re having the same problem. I don’t want to have to reset my password every time I need to use the app. Also it doesn’t work well for employees. By the time I’ve finished my shift the app has already logged me out of my workplace location. So for who knows how long I’m not registered. We need an option for workers to input the time they will be leaving..Version: 1.0.5
✓ Hard to editI accidentally set my app up as business instead of personal because I’m a Disability support worker and thought I was just putting in the name of my employer and now it’s always popping up as business and I can’t seem to change it over stupid thing lol I have to go to personal account every time before I can check in and tried to delete it to re download it freshly but no joy very frustrating.Version: 1.0.8
✓ Number verificationCan’t verify international mobile numbers you give us the option to enter an international mobile number (great) but it never seems to send a text message to the number. It will send password resets to the mobile number but not verification codes.Version: 1.0.9
✓ Basic and counter-intuitiveTo make this app more desirable for people to use, there is a few things you can add. 1. Able to store multiple people in when adding yourself—it is very time consuming when adding the same people (family members) every time. 2. When you have scanned and finished adding all the people, (10 minutes later) it doesn’t say complete, it shows the scan again, it makes you think it hasn’t worked. 3. It would be good if you had a reference where you have been, that way if there was a COVID-19 outbreak, we could track ourselves when it is mentioned in the media..Version: 1.0.4
✓ App stopped working for no reasonMy SafeWA App has been working perfectly up until the last week. Now the scan screen is black and won’t scan the QR codes. I’ve tried logging out of the app and back in, leaving it for a day or so in between. I’ve also tried uninstalling and reinstalling the app without success. So now I have to manually sign in which is extremely frustrating. I used to like the app because it worked so well and saved time, but now I’m very unimpressed..Version: 1.0.9
✓ People without phone/emailI have the app and also mobile and email. So I want to add a visitor to my list. The app says they have to have a phone number. Wouldn’t let me add them. He has dementia. He doesn’t have a phone or email. Should be contacted through me but no facility to do/ask for this. It seems if you’re 17 there would be the same problem. You need to realise there are many variables, but you don’t. So I guess I just ignore him and pretend he doesn’t exist until you contact me..Version: 1.0.6
✓ Very basic check in appWay behind the other states - surely by now we should be able to view the the last 30 days of our check in history. How are we to check if we’ve been to an exposure site. Still not able to link our digital vaccination certificate. Victoria app which I set up for my elderly mother is way better, perhaps the developers need to contact the ones in other states to find out how. Disappointed the app has barely changed in 12 months..Version: 1.1.2
✓ Doesn’t always work - very frustratingEvery day when try to use app for the first time the app doesn’t work - either have to reenter user & password and then still doesn’t work or goes straight to unable to connect with server. Only way it starts to work is if I completely turn my phone off then on again (which takes awhile to close down) then have to restart the app which then takes ages to load. Have an iPhone 7plus with telstra but husband who has an iPhone 5or6 plus also with telstra works fine all the time - very frustrating.Version: 1.1.1
✓ RidiculousAn app that needs data for everyone to be able to use in a pandemic? What a ridiculous base assumption to make. Would give zero stars if possible for a mean and elitist approach. These people should be utterly ashamed of themselves. Also no ability to check your own list of movements except the last check in. Flawed set ups with mobile numbers required and not mentioned on sign up. Read the reviews for a good hint at how not to make an app easy to use, universal and accessible. Take note of the company that came up with this rubbish (GenVis)..Version: 1.0.7
✓ US Mobile # not recognizedI tried to register my USA mobile. This app did not recognize my selection and kept defaulting to Australia. Deleted it..Version: 1.1.1
✓ Scanning takes too longScanning takes far too long; should take less than a few hundred milliseconds but takes at least one second. Also craps out when you have no internet connection.Version: 1.1.1
✓ Fed UpToday is the second day in a week where I’ve been asked to log back into the app. But today nothing is working & it says there is an error. Can’t even send me an sms to reset my password which I know I don’t have wrong. It’s really not good enough. There are so many people that don’t even bother to sign in at shops, etc but I’m always a stickler. I can’t be bothered having to sign in on a sheet every time. They really need to lift their game or more people will just stop using the app out of frustration! 😥😰.Version: 1.1.1
✓ Not useful for travellersWhen registering on the app, you have the option to enter country of origin. You then enter your phone number with the country’s area code pre populated. When logging in a code is sent to the user’s phone number. Code is never received. Contacted support centre who advised that it only works for Australian based numbers. If this is the case then don’t provide the option to enter another country’s area code and phone number. The app also doesn’t allow a user to view their own history. For example if there was a suspected community case on a certain date and location, users aren’t able to check their own movements on app to see if they were at location..Version: 1.0.9
✓ Save additional visitorsThe app works well but needs enhancements. Suggest that you have the ability to save people who accompany you often. Having to enter family members names and numbers each time is frustrating and time consuming. Being able to select them from a drop down box would be great. Hope to see this feature soon..Version: 1.0.3
✓ PatheticTerribly written app!! Slow to use, constantly logs me out, it’s annoying enough to use the app, but when you go to use it and find you have been logged out i just don't bother and skip checking in. Totally defeats the purpose of the app in the first place!! Worst still it is totally reliant on data to work!! So if you’re in an area that doesn’t have any network coverage you’re stuffed! Once again defeating the purpose of having the app in the first place!!! Seriously I hope the West Australian government didn’t pay more than a couple hundred bucks for this thing!.Version: 1.0.9
✓ FrustratingWas okay until I did an update. Now it is not accepting my password. I renewed password twice and it still didn’t accept. Finally managed to get to accept. Now each time I close the app it logs me out, takes ages to load and won’t accept my password again despite being very careful and precise. I have just spent 10 minutes trying to load it so I could check in at a supermarket. Needs sorting ASAP or it is as good as useless as I gave up in the end and didn’t check in :(.Version: 1.0.5
✓ Need to improve convenience featureIt is great that it allows us to add another person in the same visit., but would be a lot better if the app allows us to save additional person’s info so that all we need to do is tick the person(s) which is already on our saved list - rather than typing the name and phone number each time. The more convenient the more compliance rate!.Version: 1.0.4
✓ Randomly brokenAfter months of using this app every day, a recent update has logged me out and refuses to let me sign back in despite the correct login info. I press the login button, it spins, and nothing happens..Version: 1.0.8
✓ Check own history optionIt would be useful for it to have an option that you could look at your own history of where you have checked in and at what time. This would make it easier for ppl to know if they were at a hotspot without having to wait for contact tracers to get in touch.Version: 1.1.0
✓ International travellersSomehow Queensland And NSW apps allowed NZ numbers. If you are so keen to trace travellers then it makes no sense to have a bubble and not allow NZers to use this app. We are with Vodafone and are using the international systems to use our phones. Why can you, as the app developer, not pick up a phone and call NSW or Queensland developers to find out how they did it. PRIDE?? Thought you’d care more about protecting WA residents. I don’t think your Premier would be happy to know about this. Perhaps you could take less than a fortnight to reply -like you did in June to the last complainer. Sadly I have to give you 1 star to rate when you serve none. Update. I was advised this app now works for NZers but this is wrong. It absolutely will not send a verification number to a nz number so you cannot make the app work. You can only register with a local Australian phone number. If you use a local number and try to add a kiwi visitor or anyone without a local phone number you cannot do this either. Useless.Version: 1.1.1
✓ Good but could be better and quickerThe app works reasonably well but when signing in with company, eg kids or elderly family members, it slows down the process and the tendency is to just select “I’m alone”. There should be a way to save family members data locally in the app. Therefore, after confirming there are others with me I just tick their nicknames or add new/others and transmit all of them at once..Version: 1.0.4
✓ App in zombie state - uninstall doesn’t fixMy partner has the app installed and it autocompleted her phone number starting with a +61 which clipped the end of the number off. The edit personal details button takes her to a grey screen with no edit controls and is completely broken. I have found no way to make it forget the incorrect number, despite uninstalling, turning off iCloud backups for the app and some other suggested solutions to apps that won’t forget their data. Buggy and downright impossible for her to use currently..Version: 1.0.5
✓ Does not support international numberUpdate up for international number or to allow to register via email..Version: 1.0.6
✓ Won’t let me log in with an established accountCan’t login despite several tries. We need folks to use these apps. Please don’t make them difficult and time consuming to use. :(.Version: 1.0.5
✓ Doesn’t work for travelersCan’t activate with a foreign phone, even on wifi in WA! The verification code never arrives no matter how many times you tap resend. Used to scanning in everywhere at home; unfortunately can’t do so in Aus..Version: 1.0.9
✓ Needs updating to meet needsI think the premise of the app is good but from a hospitality perspective the most pressing issue is that Parents/ Carers need to be able to save contact details of the people they are with. Parents with adult disabled children cannot quickly and seamlessly add their child to the app. Same goes for people caring for their elderly relatives and professional carers who are working with people who may have intellectual disabilities. This could be fixed by adding a list of frequent contacts which can be saved in the app. This is extremely important given this virus is likely to adversely affect these communities first. Please fix..Version: 1.0.5
✓ Horrendous app for travellersReally needs to accept foreign phone numbers, with borders open again to nz, it is necessary to make the app work without an Australian number or ip address..Version: 1.0.9
✓ Fix this buggy appHaving the exact same problem as hundreds of others. When setting up app and incorrect phone number accidentally entered there is no way to get app working. It just locks you to the verify pin page. Edit details just takes you to a blank screen. Called WA COVID support number in app who obviously know stuff all about troubleshooting this issue in, followed their advice to go to Settings > General > iPhone Storage (scroll down to find SafeWA app) Select SafeWA app > Delete App > Confirm Delete App to delete App and all its documents and data. Reinstalled app and it goes straight back to the verify incorrect phone number page. Obviously deleting app doesn’t clear everything from cache or app sends device identifier to server every time it’s reinstalled and old number gets put back in. Did this multiple times to no use. Restarting iPhone after deleting. Emailed COVID tech support a few times but got no response. Why can’t the developer at least Acknowledge this common problem in a reply or on the SafeWa troubleshooting web page!.Version: 1.0.5
✓ Deficient system capabilitiesThe WASafe app does not accept international phone numbers. Surely for the safety of all this is a simple software fix that should have been considered from the outset..Version: 1.0.3
✓ Unusable for a visitor as a mobile App.I have been marooned in WA for more than a year and your app is totally unusable on my UK mobile when not in WiFi. I was in QLA recently and downloaded their App. which never failed and always loaded in two or three seconds.if they can do it so can WA so get on with it and sort it out. Simple programming issue!.Version: 1.1.0
✓ Unusable for overseas visitorsI am visiting WA from New Zealand, and am unable to log into the app while using my mobile data, for “security” reasons (it claims it’s a foreign IP address). Preventing visitors from using your app does nothing to increase WA’s security..Version: 1.0.9
✓ One mobile for work and personal?I have a single mobile number, which I used to set up for my personal registration at restaurants etc, but now I’ve gone to register my business (which needs to be separate from personal) and I’m stuck! I don’t have another mobile number to use and don’t want to use someone else’s in case someone calls about my business? Why can’t a number be used for multiple sign ins when so many people have a personal phone used for work? I’m also stuck between “enter verification” and “edit personal details”. I need to go further back to log out and go into my personal profile to be able to register at venues!!.Version: 1.0.3
✓ Does not recognise my accountAfter creating and using the App for close to a month, suddenly it doesn’t recognise my details. When I try to create a new account, the App says I already have an account!! Conclusion: not able to log in ( says wrong user) or create new account ( says you already have one). Very, very frustrating as I want to do the right thing. UPDATE: Appreciate that got a prompt response from the Developer. Finally, managed to reset it and make the App work before going to Margaret River👍👏 Thanks..Version: 1.0.5
✓ Not accepting new passwordI keep getting this error code when setting up my password "Type OneByteString is not a subtype of of typ int of index " Which isn't very helpful....Version: 1.0.3
✓ App does the job but could be improved to help speed up checkinPlease add a function to be able to make additional profiles for checkin. This will speed up the checkin process if i can click on additional people, then click on the profiles i have made for the people i normally checkin with (ie:family), instead of having to type in everyones name and number everytime..Version: 1.0.5
✓ Needs to be Apple Watch compatibleIt’s more convenient than signing in manually to venues. However, these days with my Apple Watch I can leave my phone behind for quick and easy trips to the shops and gym etc. Did this the other day and learnt very quickly that the app isn’t compatible with the watch. Big shame. Definitely would be handy to have this updated for compatibility..Version: 1.0.7
✓ User unfriendlyVery user unfriendly for visitors using a foreign number who are trying to do the right thing and set the tracer app up. I’ve tried dozens of times to set it up with a NZ phone number and the verification code never arrives. I’m a kiwi regularly visiting WA..Version: 1.0.9
✓ Use by international #Option to use international numbers is provided, but verification code is not received. Also, sms not received for resetting password. I want to use the app but it is impossible!.Version: 1.1.0
✓ Could do with some updatesI’m very happy to use this to help keep our state safe! It would be easier and quicker, when checking someone else in as well, if there was the option to give the app access to your contacts. I’ve also occasionally forgotten to check in somewhere. It would be useful if you could retrospectively check in. Will keep using this app. Much safer that the written check in with the communal pen!.Version: 1.0.7
🙂 SafeWA Positive Reviews
SafeWA works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SafeWA.
⛔ SafeWA Problems
