Fig: Food Scanner & Discovery Negative Reviews

Fig: Food Scanner & Discovery App Complaints & User Negative Comments 2024

Fig: Food Scanner & Discovery app received 8 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fig: Food Scanner & Discovery? Can you share your negative thoughts about fig: food scanner & discovery?

Fig: Food Scanner & Discovery for Negative User Reviews

✓ Needs lots of improvement but a great idea!I did a trial of Fig and really wanted to enjoy and use this app, but the set up was really hard, and I didn’t realize once you set it up you couldn’t edit your list without resetting the ENTIRE list of ingredients. I am not allergic to most foods but I try very hard to avoid palm oil, cane sugar, soybean oil, and high fructose corn syrup. So I really appreciated that I could eliminate these items. After spending nearly an hour going through all the foods, I figured I could just pick the foods I wanted to avoid and get started. However when my only returns were nuts and olive oil on my grocery list, I tried to edit my ingredients which the app then prompted me to reset my entire list. I had to go through it all over again. This needs to be fixed so that I can edit what I need without having to go through the entire list (again, it took over an hour to go through the first time). And if this is already a feature, you made it extremely difficult for me to change or find how to change. If it’s not easy for me, it’s not easy for everyone. If it’s not easy for everyone, many people won’t use it. I cancelled my subscription after three days..Peej2023Version: 4.19.1

✓ Great but….It would be helpful to show nutritional info for scanned foods and the ability to define personal macronutrient targets (or at least just have general recommended guidelines). For example, this app is showing me that orange juice and dried fruit are “within my fig” because they don’t have any *added* sugar or any of the other ingredients I avoid. However, both of those foods contain massive amounts of *natural* sugar which is processed in the body the same way. The same applies to high fat foods like nuts, oxidatively stable oils, and certain meats. These foods may be free of inflammation-causing ingredients (I.e. seed oils, sugars, or preservatives) which would “fit within my fig” but still contain large amounts of fat that would exceed my macronutrient targets. This makes it a cumbersome 2-step process, where first I have to scan foods in the fig app, then I have to scan foods in my macronutrient tracking app to make sure it fits within my diet. FIG already has a massive database of ingredients, allergens, and additives for scanned foods, which is amazing. Still, the app would be much more well-rounded if it also pulled in the nutritional information. This feature would CRUSH all other macronutrient apps and make FIG the only app that truly does it all..StockesamVersion: 4.2.0

✓ Decent when it works, but often mediocre performance.This app was great at first, with so many promises of growth. It’s grown little to none since then, price has went up, and if anything is more buggy. That’s the disappointment. It’s basic functionality is pretty neat and can be a big help if it had the item AND works. But it just doesn’t grow: - Zero restaurant have been added in over a year. -App is constantly updated which sounds great but you can’t use it if it isn’t up to date -Scanner acts up regularly -Responses from developers are always cheerleading promises but no delivery. I really want to love this app, I do. But I find very time I get excited to use it, and start, I end up putting it back down. This has the potential to be one of the worlds best apps for food issues, literally. But lack of change, contains bugs, & price hikes have overwhelmed the app. I just don’t understand why you can’t just follow through and make this what it was supposed to be, what it promised to be, and continue break new ground. It’s like their holding on to just stay afloat, but making money doing it. What gives? Just do what you say you’re going to do. Such a shame because it looks like a great app - then after a year you realize nothing much has changed, and it’s stagnant. It’s become mediocre, however it’s only one of a few that appeal to such diverse diets. Give it a try but don’t have high hopes, it’s just ok. What it gets right - it nails, & what it fails at - it bombs..G10¢k$t@rVersion: 4.8.0

✓ Terrible Customer Service, Not freeThe owners/developers of this App have created numerous Facebook pages, disguised as store-branded “gluten free” or allergy friendly pages. This interest in profiting from people’s dietary needs while concealing the relationship is extremely questionable. I recently found out about this affiliation after being a member of the Gluten Free Trader Joe’s Facebook page for more than a year. One of the admin/employees/owners asked how the team could be more transparent. I pointed out that the use of an “About” tab or intro would suffice vs hiding it behind a title you don’t even know you can click on to find important information. One of the admins, Hely, is extremely defensive, has told me I can leave, has diverted my kind and gentle suggestions/questions, and can be found frequently in posts refusing constructive criticism. This “free app with in-app purchases” is not free at all. There is a free 7 day trial, after which you are expected to pay $40/year for questionable information on allergens. No thanks. I want no piece of that. What a gross business model with at least one really terrible admin/owner/employee who runs rampant over these affiliated Facebook pages..GFree2023Version: 3.19.7

✓ Disappointed but not surprisedI was recently diagnosed with Hashimotos and learned gluten makes it worse. When I saw this app I was excited because wow I can search food for my intolerance!? I can’t wait. I quickly downloaded the app only to be met with disappointment after the create an account. I find it unjust and unfair that you guys would profit off of who have intolerances, allergies, etc. Obviously I know you have to pay for an app to be here and other stuff but for an app made for those of us who have such allergies it should be free to access which places offer our options. If you really wanted people to pay you could’ve made like finding stores or restaurants near you an exclusive upgrade. Or even add an option to donate. With that being said, it’s cool even if you don’t pay for the membership you can still somewhat access some options. No offense full offense but I hope another person makes this app but free..StinkyWormsVersion: 4.47.0

✓ Have to pay for features previously offered free??I’ve used Fig for almost a year now. I’ve recommended it to family and friends who all have foods to avoid. Suddenly it was telling me I can only scan five items a month and I can’t see what’s available at my local stores. I have so many foods to avoid I can’t remember the names of all the food additives that trigger migraines. I have to avoid all dyes, many additives, many types of and artificial sugars. My food options are extremely limited especially when I’m traveling. This app provided so much stability and lessened my anxiety around food shopping. That’s now been replaced with grocery trips taking so much longer and more frustration all for a profit. I’d understand using an ad banner or something to get more revenue. I’m sick and tired of companies trying to profit off of those of us who have dietary needs..VenusMagnaVersion: 3.1.1

✓ This could be SO good…My biggest gripe is anything I scan recently, it doesn’t show in the database. It prompts me to add information to help make fig better. If nearly everything I’m scanning isn’t in the database, then this certainly isn’t worth $50 a year. I think if this could be worked on, that would be awesome and absolutely worth the subscription price. On a positive note, I will say if I manually search a product, I typically get results. I do love that I can tailor the app to my specific needs; celiac disease and anaphylaxis to avocado/avocado oil. I’m newly diagnosed with celiac disease, so navigating foods is really hard. I’m only a month in. This app has been beneficial for that!.Version: 4.37.0

✓ Money grabI used to love this app and I had recommended it to several other people. It was a one time $40 fee to and you could use it on multiple phones. I thought it was worth the money. Imagine my surprise when I go to use the app today and they now say I’m on a “free” version (that doesn’t include the things I originally paid for). Last time I checked $40 wasn’t “free” and I wouldn’t have signed up and paid any money if I had known it would become a subscription service. Now you have to pay another $50 yearly if I you want more than 5 scans a month and clearly they feel like they can change the pricing anytime so there’s no guarantee that price won’t go up in the future. There are plenty of other apps (way cheaper) that won’t change their pricing on you once you’ve downloaded and learned to use the app..SmahlaVersion: 4.20.1

Fig: Food Scanner & Discovery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fig: Food Scanner & Discovery.