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Kroger Delivery Now App Complaints & User Negative Comments 2024
Kroger Delivery Now app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kroger Delivery Now? Can you share your negative thoughts about kroger delivery now?
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Kroger Delivery Now for Negative User Reviews
✓ App freezesThe app now freezes and will not let me check out. Previously, I tried placing an order and it said my address was not in the delivery area offered. I tried to go through their chat help and that was a bust. I called and they just hung up..Version: 2.147.0
✓ TimeslotThe apps that it would be delivered between 245 and 325. He got here at 1:30. I just happen to be in the right part of the house I’m in an electric wheelchair so I depend on that window being correct instead of way early which was I just did it otherwise I would’ve had to wait for somebody to come home to go out and get it from the front steps and that means the groceries would’ve gone bad. I need a correct appt time..Version: 2.153.2
✓ Not excitedI didn’t count..but out of my 46 items, I had over 20 items that were “running low” and I had to go through AGAIN and try to pick substitutes. Seriously? Don’t run specials on things you don’t have. Almost all of them were sale items. I just spent over 2 hours on here and now the app can’t seem to quit running that wonderful circle around and around. Is it even finished? I have other things to do! Please fix this..Version: 2.153.2
✓ No tip so no order?Absolutely hate this if I don’t leave a tip no one picks up my order???? This is horrible. Couldn’t leave a tip when my order is place and it cost more in my accounts for a temporary hold that this company does hopefully I get my order so my kids can have the stuff they need today.Version: 2.153.2
✓ It really isn’t their appI quit Instacart because they were lousy at communicating and tended to not follow orders. I decide to go with Kroger delivery just to find out it’s just another name for Instacart. Still getting the same bad service in Texas..Version: 2.199.3
✓ ExpensivePut together a grocery list and compares it with a local store. Over $35 difference not favoring Kroger; not counting the service charge (almost $10). Sorry, I’ll drive 2.4 miles and do my own groceries!!!!.Version: 2.122.2
✓ Ridiculousness !!!Why not except EBT on website ??? Especially on an order of Over $250 !!!!! EBT Is Excepted at the Store. The website malfunctions Constantly. Why, I ask ?!?!? Because I’d rather tip the deliverer in person. Also, would like to give a proper Thank You in person and “Tip In Cash” because I Am Disabled and Really Appreciate this delivery service. Won’t Except Food Stamps !!! Expect Tip Up Front !!! WHAT IF THE ORDER IS INCORRECT OR INCOMPLETE ?!?!?! “We got your money” Drop off & Take off w/ My $$$ !!! WTH !!!.Version: 2.199.3
✓ Application and Service doesn’t functionI tried to make a simple order 3 different times over 2 days and the order screen continues to just time out. I have a signed up account, address, and payment method. I’ve been telling everyone in South Texas about how exciting it is for Kroger to enter the market and first impression: they won’t last long..Version: 2.147.0
✓ Wrong locationMy items were delivered to the wrong house. Need to improve on making sure delivery guys are double checking house numbers and not just dropping off our groceries at random houses..Version: 2.190.2
✓ Horrible appTried to order some items obviously and after i paid took 2 items out of my cart and when i tried to add items to the list after that it tried to charge me for a whole other delivery fee and service fee along with tipping the same person again. whats the point of having an add item to cart before they start shopping if they gonna make u pay everything again. This app is just absolutely horrible deleting soon as i get my food at my door worse experience ever makes me not wanna shop at kroger tbh.Version: 2.181.1
✓ Returned itemEverything went well until an item was replaced and I asked to return it..Version: 2.181.1
✓ Items kept getting kicked off in my cartItems kept getting deleted by the app I double checked cart before checkout. Items were deleted by the app resulting in items not being purchased. I kept adding the items. It was not the employees fault but one item I really needed was not purchased. There was no indication there was an item limit. I had ten items but only nine were purchased. I spent a lot on delivery fees because it was given to insta cart to deliver not Kroger delivery. This resulted also in having to tip . Would have been better off just using Insta cart 60 dollars tuned into eighty with fees and then the tip I selected a tip amount that did not come out correct either. I realize sometimes there is user error but this was not the case. I ended up giving my driver cash since weather was bad and the tip I had selected did not calculate correctly . My first experience using the app was not great ..Version: 2.199.3
✓ Bad Experience w/ Kroger & InstacartI will never use Instacart or the Kroger App ever again…this whole situation is an absolute mess. Your shopper was a complete moron and I had to speak w/ him on the phone to walk him through the shop because he had no idea what he was doing. The shredded cheese I ordered was not even close AND on close out, expires tmro…you have to be kidding me. Too many replacements due to laziness and the 2nd straight bad experience I’ve had w/ Kroger/Instacart…never again and I expect retribution….Version: 2.169.1
✓ Doesn’t Work for Me EitherSpent time selecting items and go to checkout and have an endless loop not allowing me to continue. Called customer service and, after a couple suggestions, I was told there was nothing they could do. Going to Publix!.Version: 2.139.2
✓ Service FeeAbout to delete the app. A "service fee" of $5.06, plus taxes and "fees", plus a reasonable tip makes getting $20 off $30 pointless. Tacking on fees just adds back any savings a customer would have. It all goes back to Kroger anyway. Charging people that ridiculous "service fee" is unbelievable. Will not be using this app..Version: 2.131.0
✓ Could have been betterI was a little upset that I didn’t get a knock on my door or a text letting me know that my order was ready and at my door. I had meats in my order. Not sure how long they were out there in 74 degree weather. Up til now I’ve had no problems with my orders..Version: 2.190.2
✓ Not ur shopperOften the app won’t let ur driver scan the item u ordered for whatever reason. Most shoppers are not lazy and will do their best to provide you a great delivery experience. It’s frustrating when app times out or just acts up. Stop blaming your ‘alleged lazy shopper’ blame the app instead..Version: 2.181.1
✓ Not All In-store Products are Listed On HereI like the Kroger app delivery. However, not all products found in-store are listed on the app. I regularly buy the Mezzetta Castelvetrano Style Whole Olives in store. However, I can never find them on the app. Same thing when it comes to Stacys Pita Chips. That needs to be fixed..Version: 2.139.2
✓ CustomerBeen trying to find out where my delivery is it was suppose to be delivered last night , finally got a text saying it would be delivered this morning by noon and I haven’t seen it yet or heard back from them yet!! I desperately need the order , it is already a day late !! Called the store and got absolutely no satisfaction and am sitting here again WAITING, I really have things to get accomplished and can’t afford to sit around much longer. Hoping some o e in the Kroger organization could help in either getting it delivered or tell me the status and where my order could be!! I’ve been using this service for quite awhile and would like to keep doing it but can’t afford to sit around and miss work for something that was supposed to be done yesterday!! I’ve used the service for quite awhile but can’t afford to sit around for the second d straight day waiting!! I’d of get a communication from they it would be delivered this morning !!! WHETE IS IT I’m In Cincinnati Ohio !!!.Version: 2.190.2
✓ EBT usersI got very frustrated with this app because it didn’t have a way for me to put my EBT card. The problem was that I had to download the Instacart app then I could use it there to pay for my order..Version: 2.190.2
✓ Will double your grocery bill.I consider myself a bargain shopper, and my shopper selected “item unavailable” on pretty much everything i ordered, and replaced it with stuff that was 2x as expensive. These are all items that i have never, EVER seen unavailable at any kroger - EVER. Assuming the shopper was just lazy and picked whatever looked “close enough”This would have been $55 at a kroger, turned into $97. Just uber to the store. This ain’t it. Only reason it’s getting 2 Stars is because the app technically “worked”..Version: 2.181.1
✓ Waits until you are ready to order to say your address is unavailable!!!What a waste of time!!!!!!! up until the last step it accepted my address. complete waste of time.Version: 2.147.0
🙂 Kroger Delivery Now Positive Reviews
Kroger Delivery Now works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Kroger Delivery Now.
⛔ Kroger Delivery Now Problems
