Pick 'n Save Negative Reviews

Pick 'n Save App Complaints & User Negative Comments 2024

Pick 'n Save app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Pick 'n Save? Can you share your negative thoughts about pick 'n save?

Pick 'n Save for Negative User Reviews

✓ Complicated and time-consuming appI’ve tried several times to download this app and even go to the service desk for help. They’re unable to help. Very frustrating and time consuming. I have never gotten this app to work. I complain every time this happens. They sympathize but can’t help. Why make shopping so difficult for us shoppers? Then you have to watch the Buy 5, get $1 off. Stores are unable to give a workaround for those who struggle with all this. I think I’ll shop at Sentry or Sendak’s where they have clipless coupons and clear sales items..Sonshine loverVersion: 39.3

✓ Rude clerk;wouldn’t help me get a digital couponKept Saying ”u need the app” which I thot I already had- and I Did have an acct to shop mostly for my father; but stopped going to picknsave save cuz clerks became rude and sat around talking instead of working a lane. Many other customers upset cuz the self help stations never worked;always had to call for assistance and then the clerks never knew what was wrong either half the time. Anyway the app I had wasn’t working but she didn’t assist me at all-told Neto move over and gave me a brochure to take home and ‘come back later’— to save $1.25 on a bag of chips?? Now I read that your app only works with iPhones 16? And up. Mine is older like an8? So then we don’t get to use any digital coupons? I have a rewards number. I wouldn’t have written prolly except for the rudeness and unhelpfulness of your customer service clerk. And now I don’t shop there if I don’t have to..JesterstonVersion: 57.3

✓ A bit clunky, WAY too much to wade throughAnnoying to use. Rather difficult to navigate on phone. They make you specifically ‘clip’ coupons you want to use—but half the time searching for product oddly doesn’t bring it up, so you have to scroll through a few hundred digital coupons to find what you want. Takes WAY too long. Prices are higher than at other stores— even their sales prices on some things are way higher regular prices at nearby stores. Skip pick n save / metro market and shop elsewhere… I only shop there occasionally for a few items that I don’t want to drive another 5 minutes for… but even then Kwik Trip is close too— and KT has better prices on some things ( bread, milk, bananas…) and the shopping goes a lot faster..Awesome27729Version: 65.1

✓ Filter is so bias!I clicked EVERY brand except Kroger and private select, and it showed there’s no other coffee to choose from! Seriously?? Then I restarted the app to do the same thing. This time, many choices, but despite unchecking those brands, guess which brands are on the top of the list! And even thought I type and filter down to whole bean coffee, canned drinks still shows up as well as ground coffee and pods. This is only one of a long list of complaints. It’s bad enough that they got rid of so many decent brands only to fill their shelves with their own subpar, low quality brand. And their app tries to force you to buy their junk brand. So unethical and shady. It’s just another careless mega corporation..Yogini SailorVersion: 41.0

✓ Cannot enter in parking spotThe app is fine for shopping but since changes were made to the app I simply can’t finish the check in process with the app. I get to the space to enter my parking spot and the full keyboard pops up blocking any view of the screen showing the box to enter in the parking spot number and to click finish. So every time now I must place a phone call to tell them I am here . Annoying! This used to work fine until they improved it by adding a cute pic of a car filing the top half of the screen!.IblbrewVersion: 59.1

✓ Worst appI have had trouble using this app for months. I have to turn my phone off/on to get it to work if it works at all. I have deleted the app and downloaded it again and it took me days before it would let me sign on. This week I did a live chat and they suggested I delete and try again so I did and now I can get on it at all. When I go to sign in, it goes to a white s green which never does anything. I can never use it in the store. I have had to make sure I downloaded the coupons before I get there. Ridiculous!! I am not the only one having problems with this app. I even spoke to a store associate and they have trouble also. Please fix or it is no good!! I can even use it now!!.WebbitesVersion: 52.3.1

✓ List function unreliableMultiple times I have added items to my list only to have them disappear. I’ve also had trouble moving list items to my cart for a pickup order. Items left off, others doubled or tripled. One time my entire list had disappeared when I tried to pull it up at the store. I don’t have this problem with any other shopping app. It would also be helpful to be able to add a note to a pickup order. I prefer paper bags but there is no way to request this. I’ve tried noting this on every single item in my order but the store staff is unable to view and comply with this request..ZbethbenderVersion: 56.3.1

✓ Consistently crashes, hard to navigateIf you are in the store and you’re looking for a e-coupon it is almost impossible to find what you’re looking for in this app. Whoever created this app needs to find a simpler version so you do not have to “dig” down into every coupon to make sure you have the right one. There should be generalized coupons such as frozen fruit, lettuce, bread, etc. associated with the brands such a simple truth organic, Kraft, Pillsberry, etc. You shouldn’t have to find simple organic frozen strawberries, frozen blueberries, frozen pineapple, etc. Just put it under frozen fruit simple organic! You spend as much time in the app making sure the “discounts” are added by using these coupons and then looking at your receipt after, as you do actually shopping for the items you need. This is the third consecutive time I’ve used the app and have to go back to the store to try to get money back. #frustrated.C-No3883Version: 16.7.2

✓ Out of Stock Surprises ContinueWe use this app quite often and have found it valuable as we work through Covid and some surgeries which made in-store visits very difficult. Biggest problems we have found are (1) very very frequent “substitution” situations for items that were initially indicated and ordered as available, but when the order was picked they were not in stock; and (2) “order roulette” where we find items (in one case the entire order) that were intended for another customer. Still, when you can’t get into the store it’s better than starving. Also, while not a big problem, the offered selections on the web site often do not reflect the actual products in the store we frequent..PfishwackerVersion: 36.2

✓ The app annoys me greatlyEvery time I go into the app it makes me go to my store whether or not I would like to do that. To get out of my store it is a convoluted set of clicks. Also digital coupons are separate from the other coupons and are difficult to find. I was tempted to use the pick up service but the app annoys me so much I haven’t bothered. I have asked employees to help me navigate the app and they have no idea how to use it either. I want to like this app, because I use apps all the time and find them convenient and faster than websites most times. I hope they can clean this one up and make it easier to navigate..Heathersg3Version: 19.4.1

✓ Poor substitution logicSubstitutions don’t follow any type of logic. Very frustrating ordering items, and even though there are other variations available, no substitutions will be available. Same with meat. If I order 3lbs of meat and it is unavailable, why would you ask me to substitute with only 1lb of meat of a different grade? Give me 3 1lb packs and get it over with. The app has zero ability to take any type of user input or human logic when dealing with substitutions unless you want to go through every single item in your cart and find then assign a substitution for it. Edit: and the issue persists. Yet again I order 3lbs of meat and I only get 1lb in return because the 3lb was out of stock. How ridiculously stupid. Time to use some common sense here..GammaCoVersion: 59.0.1

✓ App to hardI am not good with the computer for ordering. I am 71 years old and found your sight very hard to understand and order from. I have coupons that I don’t know where or how to put them in and some are coupons you have sent me in the mail. The 10 for 10 I don’t know if that came off. My daughter has been doing most of our shopping because of COVID and she lives out of town. I know this is hard at this time but I am also sure that I am not the only one who finds this very confusing! I don’t know how to clip E coupons and have called your store and a very nice man tried to help me but he also said it was hard for people. Please find a better way to make your web sight less confusing for people at this time when things are hard enough and we are all trying to keep ourselves and your employees safe!.CcrrllffVersion: 27.4

✓ Ordering part 👍🏾Pick up part 👎🏾👎🏾I thought this would be a great idea..and it still might . Maybe it’s just a bad location but I’ve been outside pick n save trying to pick up my order. I called 2 times and each time it rang for a LONG time then was disconnected. I’m currently on hold (my 3rd time calling) waiting for someone to give me information about my order....I’ve been waiting 20 mins . As I’m typing this review, someone picked up the phone and said unfortunately nobody let us know about this order . So I’m not sure what’s going on 🤷🏾‍♂️🙃.16w304sVersion: 20.4

✓ The Russian Roulette of RetailClunky app rarely up to date items or in stock!The inability to click on weekly ad and simply purchase from ad. The most ridiculous substitutions and be warned they will substitute and not give you the sale or price of the item you originally purchased like other retailers. The substitutions are daft ie substitution of chicken items for pork really? Some ethnic groups or religious groups do not eat pork. This company needs to focus on quality and service not buying up the majority of other brands in the us. Soon you’ll pay for their expansion and lack of customer service or value. They will blame the employment market and supply chain but I’ve never seen and understaffed Trader Joe’s or Whole Foods with empty shelves so someone has figured it out. And no they aren’t priced much differently at all..GffgbfhVersion: 54.1

✓ Navigation not easy. Missing key element in appIt’s really frustrating that they only allow you to modify what’s in the order, but not the date or time in the app. It seems like a very obvious missing piece. I was literally told on the phone now that they cannot change it backwards a day and are required to pick on the original order day no matter what. I’d have to cancel the order and then make a completely new one. I told them corporate is needlessly making their lives and my life way more difficult..Chrisrun83Version: 43.0

✓ Covid 19 Precautions & Pick n Save EmployeesI am writing because I just left the Pick n Save on Highway 100 & Cleveland in West Allis & was very disappointed in the employees there. They have absolutely no clue what the term “Social Distancing” means, walking right up next to you, close enough to rub shoulders, often coming at you from behind so you don’t even know they’re there, almost bumping into you, I was on the dairy section where an employee was stocking shelves, with his mask hanging around his chin. (Not in any way covering his mouth or nose.) I asked if that was the appropriate way to wear a mask & he responded that he has difficulty wearing the mask due to asthma, and the mask caused his glasses to fog up. If the employees aren’t going to wear the mask correctly, thus protecting their shoppers, then put the darn mask aside for a healthcare worker that CAN and NEEDS to wear it the right way! I, for one, will shop elsewhere, where the store personnel really care about the health & safety of their customers!.Sheri PhillippiVersion: 21.6

Pick 'n Save works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Pick 'n Save.