King Soopers Negative Reviews

King Soopers App Complaints & User Negative Comments 2024

King Soopers app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using King Soopers? Can you share your negative thoughts about king soopers?

King Soopers for Negative User Reviews

✓ …..huh?Utterly baffling. Tried to sign up in order to use a specific coupon. Tried the browser version, got an error message. Downloaded this app and managed to sign up, but the phone number I’ve been using at King Soopers for years as my alt id wasn’t allowed to be connected to this new account (nor was it recognised as a current valid number). After 25 minutes hunched over my phone in the store, finally finally finally ready to try to at least use this newly setup account in order to avail of the one coupon, turns out the wording of the discount is completely misleading and doesn’t make sense even when you parse the text. “Save $2 when you buy one (1) General Mills cereal of a particular size.” So why did it ring each box up as only 50 cents off? Because, despite the description clearly stating “Save $2 on one (1) box”, and despite the coupon being called a “5x Event” (whatever that means), the ACTUAL COUPON, after all of this, is 50 cents off a maximum of 4 boxes. What a waste of time and a total headache. I’m not sure they could make this more convoluted if they tried. Deleting the app pronto. You can keep your “digital coupons” and I’ll save my sanity and time..ChriskaprysVersion: 56.2

✓ Used to be my top appUPDATE: I appreciate the response from the developer but I didn’t have trouble downloading the app. My issue is with the app performance. I’m using an Apple 14 max plus so I’m not having any storage issues or problems with getting logged out (knock on wood) but I do notice that a lot of items are in-store or delivery only. I’ve also noticed lately that I get way less coupons than I used to and the ones I do get are all baby and alcohol related so they’re useless to me. A big concern is when I try to select a potential replacement item and use the search bar, basic phrases (coffee creamer i.e.) comes back as ‘no selections found’ and when I simplify it to creamer I get options for salsa and chips. My biggest pet peeve right now is the lag!!!.K_f_darbyVersion: 58.2

✓ Terrible App and ScamNot sure if this is King Soopers or Instacart, but how come when you order something through the app, and if the item is unavailable, you still get charged for it? For example, I have order items that were unavailable and I'll get a notification that it was refunded, but on my chase app, I can see that I got charged for the initial cost. On my King Soopers receipt, it would show that some items weren't processed ( because it got refunded and would be for example $70 ) but on my chase app, it showed that I was charged $100 because that's how much it would have costed IF those items were available. Also, some delivery person brought me a completely wrong order, and because of covid, I wasn't allowed to return the stuff that wasn't even what I ordered because it got delivered to the wrong dude, so after about 40ish mins with customer service, they told me I would get my refund. This was back in February and I have yet to receive my refund (it's now April). What a joke..DatsikAdamVersion: 32.3

✓ WHY can’t you order meat on this App for pickup?I’ve tried many times to order for the next day to order my beef & chicken, & this App will NOT let me do it for any reason. I am using this App because I am recovering from Stage 4 Kidney Cancer & I CANNOT grocery shop anymore. This app is a huge lifesaver for this, to drive up for pick up but it need a lot of work with missing products I’ve bought for years in the store I am shopping at for 18 year’s now. Paul Newmans pizza’s don’t show up. Most of my organic products I need to stay healthy with. & this forces me to have to go inn to the store to shop, when I have no immune system, & no stamina to do so. wWhich puts my health at severe risk each time I have to do this! PLEASE think of Disbabled Shopper’s more, & fix these big problems. Same with paying with an my EBT card. It’s such a hastle to pay for my groceries through this app. Because I have to go in to do it. That’s not convenient for disabled people who can’t walk, that are not in a wheel chair. Please do more so we can shop & be like every customer. THANK YOU for your time, & GOD Bless..CR BONESVersion: 50.1

✓ Good for making a list, not good for orderingThis app is great for making a grocery list and seeing what items are at various locations, however the ordering pick up and delivery are not reliable. I’ve ordered grocery pickup 5 times and delivery once, none of which have been successful. I either get bags of items I did not order, bags of items left off, or a combination of both. Sometimes there are substitutions fo unavailable items, which is fine, but I’ve never had an order complete enough to keep as is. With the delivery order what arrived was someone else’s order completely so the delivery person had to take it back and redo. If you’re looking to save time you’re better off just going in, and if you’re ordering delivery in the hopes of staying away from COVID exposure just be prepared to wait and/or be flexible with the outcome..MaryH2013Version: 42.0

✓ Hope your memory is a steel trapTwo of us use the app signed into the same account. We seem to have the issues regardless of who adds the items, who checks off the items or who or how many of us go shopping. Every time we get to the store many items we added to the list before we left for the store are mysteriously missing from the list. We're getting good at shopping more from memory than relying on the app to maintain the shopping list for us. Items we check off while shopping keep coming back onto the list. Should I just buy more of the item to make it disappear from my list?? When I'm adding coupons to my card, it would be nice to only see new coupons; not coupons I already have, coupons I already rejected, and coupons I've never seen before. Finally, what is the deal with the aisle sort order? Some aisles in our store are alphabetical like "bakery" or "seafood" while others are numeric. The app just sorts them alphanumerically rather than how they are laid out in the physical store. We scroll through the entire list at every aisle to make sure we aren't skipping anything. On a good note, we like having pictures of the items and love the ability to scan items to add back to the list. Hooding KS decision makers are reading reviews and can get some of these issues resolved. We're probably going back to our old app if the can't be fixed..GoneSidewaysVersion: 12.6

✓ Deletes shipping lists and resets during searchesAs much as I love King Soopers, this app is a major frustration. Many times I'll be in the store with the list open shopping and it just fanishes without warning and no way to recover it. I'm then stuck trying to remember what was on it and what had coupons attached. The last time it did that was a couple weeks ago. Just now while looking up an item my search reset twice as I was scrolling through the items that came up. Another problem with the search is that not all items show, which I can understand if it's something new, but even KS brand refill razor blades don't appear, so when we do Quick List, we've got to go inside for those and anything else we need that doesn't appear..MickeyflexVersion: 17.3

✓ The app is great, when it works properlyWhen the app is working properly, which seems to be only about half the time, it’s great. I love being able to see what my subtotal will be before I check out, and the fact that it tells me which aisle to find each item makes my shopping experience go so much faster. I see at least two major issues that need to be fixed: 1. The stability of the app is horrible. I can either delete or check off an item on my list, and a couple seconds later it shows back up and I have to do it again. The same thing happens when I add an item, sometimes it disappears and I have to add it again. 2. The new in-store feature is horrible. The list is harder to read than when not in that “mode”, and I can no longer see my running subtotal (which is important to me because I’m on a tight budget). Spend more time and resources on fixing the stability of the app, rather than making it look prettier, and you’ll have a much better product!.BradleyfourVersion: 17.1

✓ Not a great app anymoreLike the title says. Make sure you get a timeslot as early in the morning as you can, as they’ll run out of things that you want in your order by the time it comes to you. Wish they could just tell you that they’ll be out of stock, while you order, from looking at other orders, instead of 20 minutes before, so you don’t have to figure out where else to get your items. Also they don’t let you pick which substitutions you want anymore, there’s really no point of choosing to have substitutions if you can’t see what it is beforehand. Also, even if your orders ready before your time slot, you’re allowed to check in, but not allowed to say you’re at the store, you have to wait 30 minutes. Why tell me my order is ready if I can’t pick it up? And the almost $5 pickup fee…..Lil rico 1Version: 44.3

✓ Are the updates tested?I love being able to order my groceries and then pick them up. I love that I can build my list all week on my husband’s or my own phone. However, since the second to the last update when I scroll through my cart the screen jumps and keeps jumping. It is almost impossible to review the cart. And then every single time the app is updated it is released SO glitchy. The newest update (with dark mode) tripled the items in my cart that were added from my regulars when I closed and reopened the app. Instead or 6 bananas suddenly my cart had 18! Then I had to scroll through the cart as the screen jumped trying to reduce all the items. Not to mention it has trouble syncing when my husband add something on his phone if I have been in the app on my phone recently. Every update is the same. Huge glitches that make it super difficult to use. Do they beta test the app with real people using it the way real people shop?.GingerklarVersion: 20.5

✓ Great concept, underwhelming executionThis app is a great idea in concept, and it has been a lifesaver since I’ve had foot surgery, but there are some key flaws that make it very difficult to use. For example, when considering an item listed in the coupon or weekly ad section there may be a variety of choices that are on sale, but you can select the sale and choose from a drop down menu. Instead, you have to go hunting for it. If you want sunflower seeds to put on your salad (which you would find in the produce section) you have to search “sunflower seeds” and then scroll through the list, which isn’t organized in any sort of decipherable way (it’s not alphabetical, or even grouped by brand). I really like the weekly cart option - a citation of all the items a person typically buys each week - but I don’t want to have to add the entire weekly cart to my list just to get my standby items. I like that you save more when using the digital coupons, but I feel like I’m not doing the same amount of comparative shopping hat I normally do, because there is no price per unit information. Also, there is no product information, so this is not great for people with food allergies or special diets because you can’t tell what exactly is in a product unless you’ve bought it before..QueenSoopersVersion: 16.0

✓ Shopping list is unusableI use this app for two things – looking for coupons/ sale items and as a shopping list. However, half the time it can’t find my list. Even though I’ve loaded the list from my home computer, when I try to bring it up in the app, it tries to tell me it was deleted by another user or “on another device”. I’m sorry, what? At this exact moment, I am looking at my full list online, while the application tells me I have no items on my list. Even when it works, the order of the aisles is ridiculous. Why are you putting produce at the end of the list? I shouldn’t have to keep checking the bottom of my list for anything that’s not in the center aisles. I admit its nice looking at the list of sale items and clicking “add to list”. It would be even nicer if I could actually use the list in the store..PiperkatVersion: 15.5.1

✓ Pharmacy part is absolutely worthlessI’ve used this app for the last 6 weeks. I only use it to refill prescriptions and check to see if the prescription refill is ready. Today it would not let me sign in. It told me I needed to enroll. I tried repeatedly and it kept saying I needed to enroll. I thought maybe there was an app update and I needed to re enroll. I tried to enroll and it told me there was already an account and that I needed to sign in. I tried to sign in and it again told me I needed to enroll. It was a vicious circle. I tried the Live Chat help on the app. I explained the problem and they gave me a number to call. I called the number and they transferred me to another number. I use this pharmacy app for my husband’s prescriptions. He has stage 4 liver cancer, is dying, and I’m having to manage his care. The woman on the phone wouldn’t speak to me, she would only speak to my husband, who is sick, which is why I’m the one dealing with this. She didn’t need all his information again. The app is the problem, not his information. But she insisted and she wouldn’t take the information from me. After 20 minutes on the phone the woman said it was all taken care of and I could use the app. I later tried the app and couldn’t sign in. Same problem as before. Unfricking believable! King Soopers (Kroger) has cheaper prescriptions but it is not worth the aggravation of this stupid app and the unhelpful customer service..Kimber45caliberVersion: 43.0

✓ FrustratingUPDATE: This continues to be a problem. Just tried to add Fuji apples to my list and all I get is a white page, no apples, and I have to close the app and start over to do anything. Have tried three times. Have the latest updates on both the app and the phone. Can’t this be fixed? I really do like shopping at KS but the app, while convenient in some ways, can drive me crazy. 1) Not a smart app. If you don’t query precisely you won’t get results 2) LATELY the screen on my iPhone freezes on produce and cheese bar. Doesn’t do it on the iPad. Have rebooted the phone and updated the app with no change. Driving me nuts!.KH2273Version: 53.3

✓ Just annoying now.So you make a shopping list. This isnt the same thing as clipping a coupon. Oh no. You get the sale price there. But you have to actually find the coupon n clip it to use it. The coupon however. For every shopping list item. Doesnt list sale price. So you cant shop by budget. They want you to shop by how much you save. Which makes no sense. Cause i havent memorized the price of every item in their store. Took me forever to understand this app. You have to go to digital coupons. Then see all savings. Then clip coupons. Seperately. FOR EVERY ITEM. instead. The shopping list should automate digital coupons for use. Like it used to when it first came out. That was simple. Easy. Instead you can spend an hour looking through 400 digital coupons to find one that you thought already was “clipped” because its in your shopping list. This is so tedious. Im actually furious at using it n makes me not want to shop at king soopers. It used to be simple. You saw the sale price. You picked the coupon n it added it to a list. You put a bunch in that list of what you might want throughout the week. Made shopping simple n enjoyable..Heiz oh no wizncjvVersion: 36.3

✓ Refunds are nightmaresThis isn’t necessarily an app issue, more of a people issue. I’m already really hesitant on getting groceries online, but with a busy life sometimes it’s necessary. The last 4 times I have ordered (and this is 4 orders maybe 2-3 months apart) I have been charged for items I haven’t received. Like very noticeable items. I bought laundry detergent and softener, and didn’t get it. There goes 20 dollars. Just this last time I didn’t get 3 items. When I checked my receipt to see if they were never ordered, not only WERE they ORDERED and PAID for, but the shopper ORDERED THEIR OWN GROCERIES that I PAID FOR. And god forbid you need a refund???? You sit on hold for 50 minutes to talk to someone that doesn’t put the refund through, or the call just magically hangs up, wasting an hour of your life. This was the last straw. Love the app for in store purchases, but for online orders? Don’t waste your time. They don’t even let you contact or leave reviews on your deliverer, which is odd. So yeah, I’m obviously very livid about this. And the lack of help is quite frustrating..JessiJordanVersion: 51.0

✓ Great idea, poor executionThis is without a doubt the most consistently negative experience I have with an app. It’s just has constant glitches. For a while it would not leave items checked off my list, they would show as checked, then refresh and add themselves back onto the list. Which made the list useless until that problem went away, which was several weeks. Today in the middle of my shopping the app logged me out with authentication error message and then wouldn’t allow me to enter credentials to log back in. It would only allow me to create a new account. So I had to finish my shopping without a list and of course missed some items. It didn’t allow me to log back in until I got home, uninstalled the app and reinstalled it. How convenient. As for the user flow, it’s now totally geared to their curb pickup process only. As another reviewer said they’ve buried the in-store shopping list in a menu. I guess they don’t want those of us who actually enjoy shopping in their store. But I could live with that if the app was reliable, which it’s not..Darth NicknameVersion: 13.5.1

✓ Good if you only need 80% of your orderYou should fulfill them yourself then because your distributors don’t seem to have any groceries in stock. If you think this reflects poorly on someone other than you then you are mistaken. And yet despite marking “no substitutions” you still try to get one by me for less than what I ask but still double the unit cost. Can’t get me eggs, apples, and ground meat on my order. According to customer service they will sell these items anyway even if they don’t have them in the store you’re buying them. This is why I turn off substitutions because it’s more like gambling than grocery shopping. Update: turns out they didn’t want to sell me 3 twelve packs of soda for $12 so they sent me one at $7.99 when the order clearly said no substitutions. Now they’re down to fulfilling 70% of my order. If you really need something then I recommend you go get it yourself because this is not cheaper or easier and delivery will not save you time. Response to developer: trying to advertise non-existent lower priced items in order to switch them with real higher priced ones is called a “bait and switch” and is usually a purposeful feature. I cannot imagine what I will accomplish with King Soopers’ crocodile tears other than waste my time and receive some $10-off coupon that’s somehow impossible to redeem. I have no idea how my item got substituted when my order was marked “no substitutions” but I’m sure whatever it is it was programmed on purpose..AngrySoftVersion: 55.3

✓ Quirky things it doesn’t doSo been using this app during the pandemic. Weird that you cannot add items to your regulars list except the few things that the app suggest to you. When you search for an item you should be able to add it to your regulars list not just your shopping list cause you’re just gonna have to look it up again next time. Also when it asks you if you want to allow substitutions on a delivery order you can add comments to help guide your shopper to get the best substitute item for you, the only problem is that the shopper doesn’t seem to be able to read these comments. I would also love to be able to text my shopper while they are shopping to offer substitute suggestions but I can’t text them unless they initiate the conversation and they don’t know I want to text them. So unless the shopper just happens to be nice enough to initiate a text string you are left frustrated as the shopper willy nilly chooses the wrong substitutions for you. So in summary, let me add items to my regulars list, let me text my shopper, and let the shopper easily see my substitution comments. Thank you.LuckyCharmsDuhVersion: 21.7.2

✓ Nice little appI use this app all the time. My wife orders for pick up with it as well. I primarily used to use the app to help me find items that are harder to find. But now the app no longer has the aisle location with the product. I don’t use the app anymore. Instead I use my browser because it still has the aisle numbers. Put the aisle numbers back on the app! For us who are using it to locate products, it is more helpful than the app itself. Why did that even get removed? The app gets 3 stars for viewing my gas points, coupons, and checking prices. Put the aisle locations back otherwise the browser is a better option that has everything. The browser app gets 5 stars because it has full service and still in the palm of my hands..John0627Version: 53.1

✓ Feature rich but needs work on the user interfaceThe app does an amazing amount of things. It has all the features I can imagine it should have. However, it is a cluttered mess. It functions well, but it is difficult and cumbersome to use. Because it has so many features, it would be great if the developers could give individual users a way to customize the app such that the individual users can put the features they want front and center. For example, I care about coupons, the store, map, and fuel points. I should be able to customize the buttons at the bottom to put forth these features on my screen so I can get to them with one tap. Many apps have this capability. In the middle of Covid, I was using the app for ordering pick up, and I would like to be able to put a button for that at the bottom so I can get to it with one tap. So I guess my overall request/recommendation to the developers would be to build the ability to customize the buttons at the bottom of the screen, so that the most used features would be available to put down there based on individual preferences. Everything else can go in the hamburger drop down..BandootiVersion: 53.0

✓ Online OrderThis was my first time using the Kroger’s online app, I have not picked up my merchandise yet but I had a difficult time trying to set up the account online last night but was finally able to set it up this morning. I would wait till daytime to set up the account if I had known better. After I set up the account i placed an order then realized a mistake I made with the order and needed to go back into the app but was not able to cancel my order online. I had to call in to Kroger‘s customer service i to cancel my order. The agent who ended up helping me on the phone was very nice, she knew her job and was able to cancel the order for me in a reasonable amount of time! Depending how it goes when I go to pick up my order, then I will make my determination as to whether I would use the app again or not! I would have given my experience with the online app 4-5 stars but I didn’t only because of the order cancellation experience. It would be nice to be able to go back into the online app and cancel your order if you make a mistake or there’s a problem with the order or you need to change pick up time. Other then that I’ll see how the pickup process goes and then post another review..Deborah SeaVersion: 24.1

✓ So many problems.So I’m finally writing this because of how bad the service provided is. I just spent 42 minutes on the line with customer service because they messed up so bad. I scheduled a delivery for 10a-12 today. Imagine my surprise when I walk up to my front door to see all of my groceries delivered. This was at 9:55. My stuff was delivered prior to 9:30 in the morning. Well, since it’s 90+ degrees outside this morning, my ice cream was liquid. All of my dairy was foul. Cheese was sweating and had that weird texture. All of my frozen food was squishy and soft. I literally tossed $92 of brand new groceries because they showed up 45 minutes early on a 90°+ day. Thanks Kroger. You took my money and ruined my groceries. Wasted 45 minutes of my day with customer service and I just had to pay another company to get the rest of my groceries. 1/5 stars. Would not recommend..HadesinkVersion: 36.1

✓ Needs workThe delivery website is completely different from the Clicklist/App making things difficult to navigate. I have an autistic son and I’m a single mom who works a crazy schedule. I use both services and their pharmacy. I love the pharmacy portion of app but the grocery portion is very hard to use on the go in comparison the delivery website. You have to search for every, single item instead of being able to browse by aisle or category. Sometimes, I can’t think of the name of what I’m looking for or need some ideas and it’s a guessing game. The app is great, however for quick trips to repurchase things that you buy frequently because it remembers your history. I love that! I also love the clicklist and online coupons. I would never use them, otherwise. I browse through them when I’m traveling and add them to my card between shopping trips. It’s very helpful and saves me a ton money of groceries and gas! It would be 5 stars if they would make it less time consuming!! It took me over an hour to “shop”. I could have just driven up there. Ha!.CopoliticsVersion: 14.2.2

✓ Switches to substitutionsI ALWAYS specifically uncheck the box allowing substitutions prior to checkout, because we have allergies. On three separate occasions now, Krogers has said that their side shows I allowed substitutions, but I have the screen shots showing each item as no substitutions selected. Customer service says that I had to have done it, as they can’t access that, but something in the program switches back to the default somehow. So no, this app is not helpful and I order from Whole Foods waay more as they don’t argue with me and allow me to specify which substitutions are ok and which are not. It works sometimes and sometimes not, but customer service doesn’t seem to care that I have the screen shots showing no subs. We have health issues and cannot go into stores right now, so even returning unwanted items cannot happen..Verily UpsetVersion: 56.1

✓ Coupons & Weekly Ad itemsFirst time trying the clicklist option. Really disappointing that the app doesn’t include coupons when telling you the cost of your order. I have no idea what my actual cost will be and I have no way to ensure that coupons were applied correctly until after I have picked up & paid for my order. Also, when reviewing the ad, you can only add to a list, not your cart. It seems impossible to move a few items from your list to your cart. So If I want anything from the weekly ad, I have to go back to the home screen and conduct a search for the item so it can be added to my cart. I’m excited to pick up my groceries in the morning but they couldn’t have made the ordering process much more cumbersome than it is.....TimetomakethecookiesVersion: 14.3.1

✓ WORST CUSTOMER SERVICE EVER!!If I could give 0 stars I would! I have been a KS customer for over 40 years, and when I actually need you because my husband and I are both sick with Covid, I can’t even expect my order puller to know the difference between a loaf of bread and and a bag of hotdog buns! Seriously, if you are going to make a substitution, how about a DIFFERENT BRAND of whole wheat bread, rather than giving me hot dog buns. My husband and I never eat hot dogs, EVER! KS must be hiring millennials who have no critical thinking skills. Then when I went to online customer service to deal with this I was given a credit for the hot dog buns and a credit for the delivery fee to be used on my next order. Since I still needed bread I prepared another order and there is no place on the app to use an existing credit. So this time I called the customer service number, got disconnected three times before someone actually answered the phone, and her English was so poor I could hardly understand a word she was saying to me. She just kept spelling the word C-A-R-D, like I don’t know how to spell card. I found it offensive! If she was telling me where to look for this I couldn’t understand her. In frustration I finally ended the the call and placed the order, thinking maybe this is automatic if there is a credit, and still didn’t get the credit. Going forward I will be a Safeway customer. Apparently 40 years of loyalty means nothing to King Soopers!!.TSM0916Version: 41.1.1

King Soopers works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact King Soopers.