City Market Food & Pharmacy Negative Reviews

City Market Food & Pharmacy App Complaints & User Negative Comments 2024

City Market Food & Pharmacy app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using City Market Food & Pharmacy? Can you share your negative thoughts about city market food & pharmacy?

City Market Food & Pharmacy for Negative User Reviews

✓ Painful to useThe app keeps signing me out. I get to the checkout and open the app and it says login error and signs me out. Then I make everyone wait while I try to remember my user name/login to scan my account card. I could use my phone number but since they make me waste my time signing in they can wait with me. One of the employees was trying to show me where clipped coupons go and they couldn’t when find them. They gave up laughing and saying “I hate this app”. Poor design and very unintuitive to use..🎾🏀🏈🏉⚽︎⚽🏐⚾️-erVersion: 66.2

✓ Very Convenient for Grocery Pick upI really liked this app. The search algorithm could use some work. Not a fan of the update- the text doesn't fit. If I add an item to the cart, abs want to add more than one, I can't because the "+" button is subsequently off-screen. Further, I liked the banners. The purple or yellow banners across the tops of items helped me see deals quickly and easily. Now they're harder to see..NoTaco4MeVersion: 30.3

✓ Cannot remove couponsThe app could be great. Digital coupons seem to work great. But the fact there are coupons I can’t remove is annoying. My husband added one, purchased the item and removed the coupon from his app and it’s still on my list, clogging it up. Also, the coupon filters don’t work, as Clicklist coupons display when they are allegedly filtered out. Just makes more useless coupons I have to look through. Bugs need to be worked out!.Cheyenne's mumVersion: 13.6.1

✓ Not user friendlyCan’t select digital coupons in app from the weekly ad. When you finally search and select them, they can’t be found in any list. I have found the only way to do digital coupons is to login to the website and add them there. App is difficult to navigate at home and even worse when you’re in the store..Jsk123jslVersion: 56.0

✓ Terrible customer serviceI don’t have issues with the app but trying to talk to someone about the app on the customer service number is a joke. My first time I was just trying to delete my value card and add my kroger MasterCard as my value card and it took 4 people to finally help me. The second time I needed help on the app to fix my coupons and When I called the First Lady was rude and didn’t understand what I was explaining, I asked if I could speak to someone else and she hung up on me. My second time calling back I asked if I could speak to a manager and I was transferred 3 different times. My Third time calling I was on hold for 20 mins just to reach a voicemail of the supervisor. This is terrible customer service and I work for kroger!.XoxoexcaliburVersion: 23.3

✓ Needs improvingThis so needs This app needs improvement’s still. I don’t like that they got rid of the store aisle indicator next to items in my shopping cart. Also, when I’m checking out for pickup, after meticulously going through each item to make sure I have everything, I suddenly find I need to go through almost everything again to choose if I want to allow substitutions- which I never do, so at least there could be an option to select everything at once. Maybe I need to update something since the app was redone? But I wasn’t prompted to, which you’d expect..MissaLynn123Version: 20.1.1

✓ Super slow nowI mostly use the coupon part of the app. The new cards for the coupons look nice but they’re incredibly slow to load and slow to scroll through. I’m on a older iPhone so I get that it’s probably great on the new ones but there should be some tweaks to help performance on older devices. I’m also not a fan of the in-store experience loading automatically. Again, on a slower phone I always have to wait for that to load first before I exit out of it and use the regular version of the app which I prefer most of the time..Mike6545Version: 21.5.1

✓ Not user friendlyThis is a great app however it could be more user friendly. I always run into issues with the cart; some items will show, then they disappear, then they show again. I’ve had difficulty navigating back to my cart for pickup..DevokurkVersion: 41.0

✓ Couldn’t choose storeTerrible app. Difficult and not intuitive to shop the app. Worse there are two stores in my town the app would not let me choose the store I wanted to shop from. These two stores do not carry the same items and the one it would not let me designate is the store where my prescriptions are filled. Also I received an error message when trying to add my value card..Lm767901Version: 59.3

✓ App is buggyJust updated two day ago and wish I didn’t. I built my shopping list on Sunday at home and my list disappeared and later came back. Went to the store Monday after work with limited time before I had to pick up my toddler from daycare and my list completely disappeared from the app again TWICE while I was at the store (all while I was on the store’s free WiFi so I can’t blame cellular coverage). Ridiculously inconvenient time for it to fail while I’m strapped for time! I finally got off Wifi and tried remember everything I needed to buy for the week at my north Durango location and rushed to check out. List reappeared right before I left. I love my little town and the store’s helpful staff but wish the app worked better like Albertson’s where it suggests coupons by what I add to my list. Developers, please make the app function like other grocery apps and don’t make it so damned difficult to search for and add coupons or grocery items to my list. I also agree with the other reviewer who said they couldn’t search for common items they know are at their store. Update or link the databases better please!.DurangoMom17Version: 18.1.1

✓ Christmas DinnerI ordered the Turkey breast dinner, with all the sides, for Christmas since we had family here and I’m unable to cook this year. This is the first and the LAST time I will order this! The turkey did’t look or taste like any turkey I’ve ever eaten. Nearly all of the sides (stuffing, sweet potato casserole, green beans, etc) were unpalatable. I was so embarrassed having family having to endure that. Needless to say most of it ended up in the trash. Oh yea, the pumpkin pie was good. I wonder how many others agree with review?.Old peckerVersion: 53.3

✓ Archaic appWho’s idea of a game is it to have people go in and search for coupons? It would be much more convenient and customer service oriented if there was a select all option. Also, every time I find a brand I like, it’s discontinued. It also seems like I don’t get the discounts, such as the free delivery or buy 5 save$5, when I use the app. The discounts should be subtracted, it should be clearly stated what discounts have been taken off when I place the order in the app..JusttakeanamealreadyVersion: 17.5.1

✓ Never works in storeNothing is more frustrating than coming across a good digital coupon and then not being able to access the app once in the store (and I’ve tried 3 different stores). Upon signing in I receive one of two notices: “having technical difficulties” or “unable to access authentication services”. I’ve deleted and reinstalled this app so many times over the years..Steph1616161616Version: 40.1

✓ Low stockYou need to hirer someone to list all your stores stock for your pick up customers,I couldn’t find .... lambWeston crinkle cut fries made in Idaho ,or a bigger size no sugar added ketchup. It was difficult to find stuffed green olives , I spent way to long on that one thing .. you should list All the green olives .. I had to think on the name brand and then it came up .....because of that I’ve been mainly shopping at Walmart their site is better to navigate .. I hope this helps ..LimppingVersion: 24.2

✓ Used to usefulWhen I first downloaded this app it was great. I could create a shopping list and it would organize it by what aisle everything was in. My store doesn’t do pickup so that part I have not used. Now all of a sudden when I create my list or use the cart, all the aisle part says is aisles may vary. SO NOT HELPFUL! I hope the developer figures out how to fix this because it’s made shopping a lot harder. I have a toddler and taking him to the store is hard and I really appreciated having the aisles listed on my list. Please fix your app!.CaptainRebekahVersion: 24.2

✓ App usageThis app needs to reflect the shopping experience People have in a city market more directly. City market is mostly a grocery store and yet I’m searching through 20 categories and half of them are not even food. Plus I’m having to look through items that are too similar to be shown on a list next to each other..DnsockskdVersion: 24.2

✓ Want to like more but some issuesThe app is great for keeping track of purchases and lists, but the amount of times the app has reset or crashed without warning and I’ve lost my entire cart is frustrating. I’ve even had this happen for pick up orders on home wifi. If the app could be a bit more optimized for stability it would get 5 stars.Capt T-TimeVersion: 51.3

✓ Coupon section is super buggy with the new update!!I love this app for the coupons, but this new update has made it super tough to clip coupons. When you click on the particular coupon to get more info and details, it links to the coupon below it. So for instance, if I click on the info for deli meat, it links to the details of toilet paper info below it. It’s pretty annoying, and I’m unsure if I’ll actually get the deal..SarahBSSCOVersion: 54.2

✓ Terrible App and Customer ServiceI spent over an hour preparing my cart for our trip to Breckenridge, but was unable to place the order because “you live in Florida and you’re placing the order for Colorado”. After speaking with multiple customer service representatives, the issue was never resolved and I’m placing my order with Walmart as I should have done 3 hours ago 🤦🏼‍♀️ Save your time and don’t download this app..Sparta639103Version: 43.0

✓ Convenient but a little buggyI love this app, but sometimes I have issues. Like today - the text on the screen wasn’t centered correctly and it was difficult to increase the number of an item in my cart. But overall a useful app even with glitches that will hopefully be resolved in time..Copper D. CatVersion: 29.0

✓ Can be betterI use the list feature for my runs to the store. It’s nice to see which aisle things are in. When using the app in the store, it force closes often and I have to navigate back to the list which takes so long I may as well walk down each aisle. Each time I search a new item to add to my list I have to re-do the filter for “In Store” which is pretty annoying. I’ve started creating a list in the app, then just writing the items/aisles down so I don’t have to deal with the force closes..W3rd89Version: 59.0.1

✓ Digital salesBy advertising great deals, City Market brings people into their stores. This is Marketing 101. By making the best deals digital only, they ensure few will get those bargain prices. Tried too many times, pulling out a device, searching through every single sale item, trying not to block aisles, and failing anyway. There used to be search feature on sale items, it disappeared. Having to update to get a sale price is frequent and won’t work in the store. The clerk suggested I go to the entryway to update. My mother won’t get these sales, she has a landline. I can’t get them with a smart phone..LcswdonnaVersion: 56.2

✓ No longer worksFor those of us who don’t feel the urge every year to buy a new phone, we’re out of luck. iPhone 6 and older won’t accept this updated app. Oh well, I’ll go back to the old way, having the clerk adjust the sale price manually. Unfortunate waste of time for everyone. And now, no longer works on my old iPad Pro, either. Not buying a new iPad so I can use the City Market app.3204msVersion: 56.2

✓ Major malfunctionWhile I do appreciate the coupon function, I can’t seem to get the search bar to do anything. I’m trying to put an accurate list together so I know how much I’m actually going to spend at the store. I can’t search for turmeric at all for example. It just says “search error, an unknown error occurred. Please try to view this feature again in a few moments..The_JacqelVersion: 17.2

✓ EhI have so many problems with this app but I love the idea of it because I shop at City Market. It continues to crash after updates and reinstalling and is so slow. I wish the barcode scanner would link to coupons the way other grocery apps do. Also, a lot of times the deals listed in store are not listed in the app. It’s ok but it could be way better..20Cj19Version: 17.2

✓ Absolute nightmare app and awful companyI don’t even know where to begin. Let me just say if you even lose a card and try to associate a new one with your account, just slit your wrists or switch grocery stores. It is the biggest screwed up mess I’ve ever seen. There are so many layers of platforms, customer service, databases, etc that they don’t work correctly. It’s just such a mess that I’m shocked a company the size of Kroger has problems like this facing their customers. You’ll talk to people in India who can’t help you. You’ll talk to chat people who say it’s fixed and over and over it’s not. You’ll get disconnected from 800 numbers over and over after waiting 30 minutes. It’s just an unbelievably unprofessional and sickenenly frustrating experience being a Kroger customer. I sincerely hate Kroger and City Market. Just a horrible, horrible company with no concern whatsoever how poorly or unprofessionally their operations are executed. And digital coupons, which say “Scan here” in the store have no way to scan and load and are completely useless. Don’t believe the fake coupons you see on your food items. If you watch at checkout, you’re so getting screwed out of all of those and Kroger is so glad you’re that stupid and don’t ask why. Con artists..RobotazVersion: 41.1

✓ App needs de-cluttering & re-organizing, please.This app is a mess due to poor design and jamming too many features in one app and on single pages. I frequently use this app on my phone, but the pages on the screen are so incredibly cluttered with oversized, unnecessary images and text, multiple functions and images crowd each screen, and is a hassle to navigate. I shop in store and just need to clip digital coupons to save some money since grocery stores insist on going primarily digital. Constantly navigating around the the Pick up and Delivery menus. I know you now have a dedicated delivery app. That’s great! Is it possible to combine your pickup and delivery options into a separate app? And just have an app for your in-store shoppers needing digital coupons option only? Also, in your Clip Digital Coupons section, please provide a function to enlarge the product photo for the item I am interested in purchasing. The thumbnail photo provided is too small to get a good look at the product and the Details are mostly a legal disclaimer that does not include actual, useful product details..Dusty Western BootsVersion: 43.0

✓ Fine until you have a problemI love using click list but the app has slowly stopped working. First it was that I couldn’t see my substitutions, then I couldn’t select substitutions or see them, now, in addition to the aforementioned issues, I can’t reset my password nor can I create a new account. I’ve also tried emailing their help desk, which was a joke because they said my issue was resolved without anyone doing anything or contacting me. Kroger should be better than this, it’s frustrating..BOW CMJ 2016Version: 47.2

✓ InventoryAlthough this is convenient . Every time I order several of my items are not available . Which is a bummer if you have dinner planned. Also, when I get fruits or vegetables there is always something wrong with them. Who does the shopping should know to look for good items . Like know how to pick them or at least think about what they would eat. I am placing another order and hopefully all is good . I would rather go in but with what is going on I don’t want to take a chance. I do appreciate that you are an essential worker and risking yourselves. I thank you for your service..EmleeteeVersion: 25.0

✓ Loyalty card goneI went to use my app today and my value card number was completely gone. No rewards. No coupons. No information. I’m on the road so I can’t use my actual card. It would improve this app if I could register multiple cards or link multiple cards because now it looks like I will have to get another card and everything I have saved in my account plus all of my gas rewards will be gone..I know how to saveVersion: 13.4

City Market Food & Pharmacy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact City Market Food & Pharmacy.