Pay Less App Negative ReviewsThe Kroger Co.

Pay Less Negative Reviews

4.7
4.76605 star

Total 13 Negative Reviews

Pay Less App Complaints & User Negative Comments 2024

Pay Less app received 13 complaints, negative comments and reviews by users. Have you ever had a bad experience using Pay Less? Can you share your negative thoughts about pay less?

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Pay Less for Negative User Reviews

It was bad. Then decent. Now it’s bad again.Long time ago, it crashed all the time in the store, which made it useless since I couldn’t see my shopping list or coupons. For a while after that, new versions worked fine. It was easy to browse coupons but I always had a hard time getting it to hide coupons from areas I never shop (like baby products). NOW it’s the worst I’ve ever seen. I’m on an iPad mini and the coupon descriptions are barely readable even in landscape mode. As tiny as each one is, it still shows very few on the screen, even a big screen. I can’t imagine using it on a phone. It freezes when I try to filter coupons, and scrolling through the list is incredibly choppy. There are hundreds of coupons and I want to scroll the list quickly without having to open each one to see what it is. More hassle than it’s worth..Version: 37.0.1

Web siteThe web site is NOT easy to maneuver. Takes multiple times to get where I want to go. The website has nothing user-friendly about it. Would shop more regularly if this were more user-friendly!.Version: 14.2.3

Not as user friendlyIt would be easier if I could select varieties when choosing something on the add rather than going back to look up the item. I find I do a lot of back and forth. It is convenient though, when you're not able to go in and shop..Version: 15.1.1

Don’t hire gamers to do your appNo shipping terms on the app or website. Also cannot figure out why I cannot use the same sales (buy 1 get 1 free). Return policy is also not on your website or app. Your app should work like a shopper would like it to work not the way that a programmer thinks it should work. Don’t later complain about losing customers to competitors while providing substandard services..Version: 53.2

A few problemsHave a problem with milk lasting Salad’s have same problem I am disabled so I like being able to use pick up and can’t get out every day so I need things to last.Version: 27.2

App is crapI ordered my groc at 4.30 I choose deliver within 5 hours. So I am checking at 8.49 the app did not even complete my order it did not check me out. I wanted to use my healthy food card from anthem and I guess it cannot be used on line. In all the mixup I guess it did not complete my order. I am going to use the Walmart app. I can use my food card and it’s easier to use. I am 66 so a Senior line help would be nice. Good night as I wait on my order..Version: 49.0

Not user friendlyI have tried to add items from the weekly ad page on my iPhone app but it does not work. I even went to my local Payless and they could not figure it out. I can select items and it gives me the option to add but it does not populate my cart. It would be a nice feature if it worked..Version: 37.1

Clipping coupons?It takes about 20 minutes to go through 705 coupons and only get to click on 140? Why? How do I delete clip coupons or items that I don’t care for that I don’t want to go through? A lot of time wasted plus paper coupons that might work? Someone needs to rethink for customers to use your app for time saving. IF I have to clip all the coupons that I am limited to - want to use before buying groceries?.Version: 48.2

Love the convenience hate how they substitute itemsMy wife is disabled and I work 60 plus hours a week. This service helps us get groceries for our home. That’s awesome for us in terms of time and physical limitations. My biggest complaint is they hire really young inexperienced workers. These high school aged shoppers have no idea how gross hunts Spaghetti sauce in a can is in comparison to a named brand Spaghetti s sauce. They also have no idea how to choose cuts of meat or produce. If they’re out of something they are supposed to substitute something in a name brand or a larger size. Problem is they aren’t experienced enough as shoppers to decide what’s better. They don’t usually do shopping for themselves, let alone for a family and it’s not their money so it seems most of the time they don’t care..Version: 41.1

Can’t sign inFor the last 2 months, I have not been able to use this app. Every time I try to sign in, I get an error “Please use the email and password used with your account”. I AM using the email and password associated with my account. I can sign in online, but I prefer the app. I’ve used the forgot password link, and after changing the password I get the same error. Obviously my email is correct because I’m receiving the reset password link. If I try to create a new account, I can’t because “this email is already associated with an account.” I have tried restarting my iPad; deleting and reloading the app; deleting the app, restarting my iPad, then reloading the app; deleting the app, reloading the app, then restarting my iPad. What is going on????.Version: 22.1

Where’s my stuff?The things I normally buy are no longer in my “ start my cart” list. Had to type in almost everything I wanted. Why can’t I have a list of my purchased items to pick from? Updated Feb 2020 I cannot manage my own list. You decide which items I’ve purchased to put in my list plus you keep putting things I’ve never purchased in my list. Could you at least put the list in store-order! LET ME HAVE CONTROL OF MY OWN LIST! I would allow more substitutions if I could save notes about substitutions. I shouldn’t to type the same instructions week after week after week. So I just mark “no substitutions “ and buy those products elsewhere..Version: 42.4

Used to be greatI use this app all the time and depend on it quite a bit. However, since the last update it basically won't work at all. I have an older iPhone (5C) and run on IOS 10.3.3 and maybe that is part of the problem. The app sometimes shuts down or either won't sign in. I'm only able to use it probably 1 out of 10 times. Please fix it! I really do depend on this app for a lot of my family's needs!.Version: 13.6.1

Major Glitch with new updateJust as last user reported on 9/22 it still has a major glitch with the “shopping at store” feature. When you are in a store it forces you to “shop at this store?” and if you select it it freezes up so you can’t get to your lists, coupons,etc. You can’t exit out of the option and you can’t get to your card for scanning. Luckily I still have my wallet plastic card bc the app is totally unusable alright now in the store. I can still add coupons from home, but a month later this glitch hasn’t been addressed.Version: 18.1.1


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