Alabama Power Negative Reviews

Alabama Power App Complaints & User Negative Comments 2024

Alabama Power app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alabama Power? Can you share your negative thoughts about alabama power?

Alabama Power for Negative User Reviews

✓ App Constantly ClosesEvery time try to do something on the app it just closes out.Ladybug 202Version: 2.0.8

✓ Horrible REALLY HORRIBLECan only get the home page and even then can’t get close it out the app does that for you without warning. Billion dollar company and not 1 upper level manager can try to use it before setting out on the customer. Wow fills with confidence about other decisions doesn’t it ?.Darko524Version: 2.0.8

✓ Can’t pay using appYou can’t pay your bill using the app. It’s been broken for months now..Bamagrad1996Version: 2.1.0

✓ Why?The former process was much better. This no longer retains any information, not even user name, you have to fill it in every time now. It’s more complicated now, before it was simpler. It’s always best for the customer to keep it simple..PaigeorangeVersion: 2.1.0

✓ Power usageThe usage part of the app has not worked since I downloaded it, I’ve called and they say they know theirs a problem, but have not fixed it yet. Should have left the old app running until all the bugs are fixed.Mike herVersion: 2.0.8

✓ Full of glitchesI’m trying to transfer my service to another address and all I get is a pop up saying the app is no longer available! It hard to figure anything out on this new app beside the glitches making it more difficult! I liked the other one better.S.aryVersion: 2.0.8

✓ Fix the AppIt is frustrating to continue putting in my user name and password monthly, as if the app doesn’t know me. So I have to go look up my password/user name, by going out of the app to seek the info. It makes me weary and wastes time. I’ve hit the “remember me” button but nothing stays populated on the app. No Face ID is available either. Apps are for convenience. This isn’t so when I’m required to re-enter the same info each month. Please fix to make easier for us users of the App..Yesssssir!!Version: 2.1.0

✓ App issuesI have tried all day to use this app and it will not open. I even deleted the app and then reinstalled it and it’s still not working..GhjgdsqeubVersion: 2.1.0

✓ Apple ProductsStill can not view account on apple iPhone or web browser!!!!!!!! Pulls up a blank white page on browsers, and freezes in the app. Apple desktop is the same way!.Defund dubVersion: 2.1.1

✓ Money scamThese people little do not care abt you even if you have kids or fall on are times sometimes. It’s so sad considering people always make all their payments and on time at that but they’re so quick to just cut you off and not even care at all. It’s so sad..Emadisonn19Version: 2.1.0

✓ GlitchThe new app does not allow me to log in. After entering in my information, which I know is correct, it continues to take me back to the log in to re-enter my information over and over..KansasD7Version: 2.0.8

✓ JSome of the features need to be updated. When you try to see your bill , it’s not working properly at all. I have had to go back to the original site to get things done more efficiently..Godsman79Version: 2.2.0

✓ ReviewIt is hard to use n won’t let me pay multiple bills and just won’t work as well as before..Review Alabama powerVersion: 2.1.1

✓ Acts like an app but is notWent to the app this morning and it said I needed to update. In the store it only said open. No update. No Get. So deleted app from my phone. Back in the store only option is to open. Tap on open and it opens a web page not an app. Nothing on the phone to do a spotlight search. Now to open the “app” I have to go threw the store, search for the AL POWER “app” then tap on open. EZ?? NOPE!!.Stan NicknameVersion: 2.0.8

✓ Still needs workThis was a much needed upgrade from the old APC app but now when I try to do an energy checkup from the app, it tells me the app is no longer supported and to go download the new app from the App Store… even though I’m already on the new app?.Pbaby!Version: 2.1.0

✓ If i have choice of 0 star then I will give them this.It’s not opening. Ones its opening then can’t log in thru account information or personal information. I don’t know why these company’s making these apps..Mazarali mominVersion: 2.0.8

✓ HtdogoneOther app simpler and easier. This one is not mobile friendly as the other one was..Dog 62Version: 2.1.0

✓ Extremely slowThis app is not user friendly. It’s extremely slow.B50D19Version: 2.1.1

✓ CustomerI don’t want to have to go to the App Store everytime to open the app. Once you click to open the app, there is no way to add it to home screen or even bookmark it. There is no download. Why should I have to go to the App Store everytime to open the app?.Youpick my nicknameVersion: 2.0.8

✓ Doesn’t workNothing on the app works, at least my doesn’t. When I log on it doesn’t tell me the total due all is states is “total due $” also says view bill underneath but that doesn’t work either. As i’m logged in, while in settings it tells me to add my account and when I attempt to add the account again it just loads forever bringing nothing up. Absolutely infuriating..Sabrina ParsonsVersion: 2.1.1

✓ LuvI could pay my bills through this app , but it doesn’t work anymore it will not let you pay your bills through here it keeps messing up with the bill matrix it doesn’t work it needs to be fix..NepateriaVersion: 2.0.8

✓ App is way different than the otherThe new app is popping up a lot of stuff like error codes and it wouldn’t even let me change anything on it..ChristinaP3Version: 2.0.8

✓ Amount owed issuesIt does not change amount owed if you make a partial payment. I made a partial payment a week and a half ago but it still says that I owe the full payment. When I try to make another payment it wants me to pay the full amount like I never made a payment. Please fix this!! On the old app we was able to see how much was left that we owed after a partial payment and it did not try to make us pay the original amount every time we tried to make another payment. For some of us our power bill is extremely high no matter what we do because of the heat so we have to make weekly payments. We need to be able to see how much is still owed not how much was originally owed..Bamamama081Version: 2.0.8

✓ Garbage app consistent for APThis app is garbage as far as I’m concerned. It is unable to process commercial accounts which makes it all but useless to me . The old app was trash as well but at least when it worked you could process commercial payments.…l.…Version: 2.0.8

✓ ReviewApp does not allow the user name to be saved when you open app. Then it will not save to password app..Katkan8Version: 2.1.0

✓ To glitchyEvery time I try to pay with Apple Pay, it won’t go past the amount selection page to pay so I have to back out and go to a different payment method and input info again.Woodsgirls06Version: 2.1.0

✓ Can’t login to accountI updated my password and now I can’t login to my account to pay my bill. If I could give it 0 stars then I would.TLT9191Version: 2.0.8

✓ It will crashIf you use this app and try to set Face ID it will not work. You will have to log in each time. It will open and scan then crash and make you sign in with ID and password. Easier to just use a computer. Georgia power even worse. Crazy how much money they make from us but can’t give us a working app..Butthole17yhrbrjVersion: 2.2.0

✓ Why change the APPOctober evidently you guys changed the APP , now my App won’t show me my 3 accounts on my app so it can add them all 3 together so I can pay them all at once , ONLY shows my primary residence, last month I had to be carried to the office to pay and me being disabled That was ruff , even called in and after a 33 minute wait time , they had no clue why and nothing fixed , was just told to call bill matrix and pay individually, Thanks ALA POWER !.FLGKWVersion: 2.1.0

✓ Payment problem with checking accountCannot get past the second step paying with a checking account on this new app.Loves brideVersion: 2.0.8

✓ Maybe a good app ifIt did not reset/refresh the login page every time the app is made active. I paste my login info into the app. When I switched back to copy the password, the screen shows a refresh graphic and clears all fields. Ok, I’ll paste the password and type the id. Great, now it presents an unnecessary message requiring me to change my password. My password is already secure, but no. Ok back to my info app to create a new password. Back to the app and …. Refresh. Back to a blank login screen. Lol. The app might be better but I literally can’t use it. Hilarious. Does anyone test anymore? If people are typing memorable PWs, the PW is flawed and likely guessable by automated attacks. Oh well..M_cubedVersion: 2.1.0

Alabama Power works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Alabama Power.