Helium Mobile Negative Reviews

Helium Mobile App Complaints & User Negative Comments 2024

Helium Mobile app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Helium Mobile? Can you share your negative thoughts about helium mobile?

Helium Mobile for Negative User Reviews

✓ March Update Ruined MappingAfter recent update not receiving any rewards for mapping even though I drive all day for work. App seems to be broken OR new method for mapping doesn't seem balanced..Mr Jeep GuyVersion: 1.7.2

✓ LOVE this buttt… gotten bad after hex updateI’ve been apart of the Solana and Helium ecosystem for awhile and I love them both.. I’ve been using the Helium phone plan for a year and after this recent update with the hexes.. I HATE IT… I didn’t know there was going to be some sort of “Hex” update that I have no clue what it does… I drive 3-3 1/2 hours to and from work(combined) for 4-5 days a week and I haven’t been earning anythingggg.. I also walk around 20,000 steps per day at work and still nothing with the hexes..so I have NO CLUE how I’m not earning anything anymore for the last week almost.. it makes NO SENSE and I wish they would fix this ASAP or tell us why this changed the mapping and what’s the new purpose of it… I still love the blockchain but I’m starting to hate how the mapping and earnings are now… I really am.MrtruemoneyVersion: 1.8.1

✓ Interesting concept, poor 2fa implementationTheir 2fa implementation ruined the whole thing for me. Although it was cool for a while to get some crypto. If you forget what app you used to set up the 2fa you’re out of luck, not even their customer service people can fix that for you..AgustrushVersion: 1.7.1

✓ It’s okayPrice is great… but you get what you pay for.. lots of bugs in the app, claiming rewards constantly fails, and buying their mining equipment is a big scam. Lol.MiiiikkkkkkeeeeeeVersion: 1.8.0

✓ Dynamic Coverage loopI have accepted to enable dynamic coverage and the next step is to install the certs. I have allowed to install the certs and the return to setup is bringing back to same page to enable dynamic coverage continue. I am trying to activate on iphone 15 pro app..SthakkelVersion: 1.8.1

✓ Update broke discovery mappingI updated my app the other and now i've had zero payout 2 days in a row. it says i have zero mapping event when i've definitely been driving all around town. Other than that the service is great. I hope it gets fixed soon.RevenG101Version: 1.4.1

✓ Doesn’t work at allSigned up, added my emails now the App only loads: left my phone open for 15 minutes, fails to progress past the spinning loading icon. Another failed Nova App for Helium Hotspots.AnEvilDragonVersion: 1.0.4

✓ Service is terrible, mapping is garbage400+ mapping events and no rewards. Customer service is incapable of troubleshooting or assisting in anyway. Took me 3 days and 4 emails for me to find out the issue myself last time. No clue what the issue is now but quickly tiring of having to be my own tech support to figure out what the issue is. And please, please, please do not bother sending me the same copy pasted response you’ve already sent me 4 times. It’s never been helpful and I doubt that’s going to change. Dropped my prior carrier because I thought they could handle it and now I am stuck with no service and no way to call to switch with another provider. Horrible customer experience. I’m canceling as soon as I can figure out how to get to another carrier..Robbie5643Version: 1.4.1

✓ Can’t Claim RewardsSince last update, I am unable to claim rewards. It just fails and says try again. Wish there a way to get support with service, but besides that it works good..Joshzone1990Version: 1.5.2

✓ Love The service ButThe service has been amazing. Internet speed has been great as well. downside is trying to claim funds at times. Also I have not been mining for the last 2 days because the discovery mode just randomly cut out. There needs to be some type of notification informing you if you’re not connected because I definitely I didn’t do it myself..GG2EazyVersion: 1.7.2

✓ Lots of dead endsYour app has many dead ends, you must have an option for a user to back track to n every single page. User should never be stuck choosing only your options for moving forward. At present if you change your mind about some action, the only way out is to blow away the app and start over. I expected better from you!.Wil007Version: 1.0.8

✓ App is glitchedThe app won’t let me withdraw mobile tokens to another wallet even after adding Solana to the helium mobile wallet. It just times out and loads forever while displaying a pending transfer. They steal your money..Ios-2006Version: 1.4.1

✓ Transfers hardly ever work.My family has 4 phones. About 95% of the time over the last 2 weeks. Transfers of MOBILE get hung up and never transfer. Often times the mapping gets turned off for no reason at all. Very frustrating..RT561972Version: 1.7.0

✓ $20 a monthI guess u get what u pay for. Constant logs you out, Sometimes rewards don’t register, and LTE barely works at times..Royce101Version: 1.7.1

✓ Best service , decent appI love ther service ever since it came out in California. Joined them for 20$ a month. No dropped calls or bad signals. Only issue I run into is the app constantly logging me out after the latest update which limits the amount of mapping I do. I drive around a lot and seeing some days that I received 0 credits for mapping seems a bit wasteful..Myers2135Version: 1.7.1

✓ Recent update broke discovery mapping and lost my free redemptionsDiscovery mapping feed isn’t working after latest update and it now shows that I have only 1 free claim instead of the 9 I had previously. Discovery mapping feed doesn’t show anything and when I contacted support they said it was disabled. I tried disabling and re enabling and support confirmed it was then enabled on their end but I’m still not seeing anything in my feed. I hope the feed starts showing up again or they release an update to fix this, and also give me back the 9 free claims I had..Qwerty1324Version: 1.1.4

✓ Worst Customer ServiceIt is my personal opinion that Helium is not a trust worthy company. I purchased an outdoor hotspot which was dead on arrival, after troubleshooting Helium agreed and I mailed back the hotspot as instructed. Upon receipt they changed their minds and said they would only mail me back the nonworking “dead on arrival” item or nothing. Their reasoning is because I opened a dispute with my credit card company so this somehow means I am a fraudster and they most keep my money and I deserve a dead on arrival unit. For reference I purchased 4 hotspots and accidentally mailed one to a different address, I thought it never came and Helium customer service was non responsive so I opened a credit card dispute. Also, the app is constantly logging out for my family and extended family..RyanB5432-Version: 1.8.2

✓ Still Cannot claim or transfer tokensRunning 1.5.3 and the claim & transfer issues are worse than ever..The Sket ManVersion: 1.5.3

✓ “Check my location”Stuck on “check my location “ like forever!.Mashimaro911Version: 1.3.0

✓ Good app with one major update and few others neededI have been using this for a while now and it’s not bad. The most important thing they need to update is When logging in it shouldn’t make us have to login with email and then prompt us for password after we push enter. It should populate both at the same time. It’s very annoying. It also since last update is kicking us out if we lose signal for a while or turn it off. Other than those things it’s a pretty simple app. Wish they would allow more accounts with same cards too..Nado JoeyVersion: 1.5.2

✓ GlitchesSo many glitches when claiming. I’ve been getting error on the claiming process & I have been able to claim my tokens..FLAMESTAREMPIRE305Version: 1.3.2

✓ Only one complaintSometimes I’m able to withdraw my rewards in another times about 70%. I’m never able to but besides that the service is great keep it up guys!.Gfuture34Version: 1.6.0

✓ Helium Mobile was great.The concept of Helium Mobile is great, an affordable cell plan, and the added benefit of earning rewards. However, there was a major change to the rewards structure and now in order to earn you’ll be required to map 40 hexes and these will be on a cool down once mapped that will last 15 minutes. Today I drove for about two and a half hours and I couldn’t map a single hex. In 2 1/2 hours of driving throughout south Florida. Zero mapped hexes it seems like they are tying to make earning rewards very very difficult. This will surely drive away some customers. Can we go back to the old way of rewards.Books by GoogleVersion: 1.7.2

✓ Can’t Log InI’ve been on hold with support with no luck. They can’t figure out why my app is just spinning. I can log into it just fine on other devices but not the actual helium cell phone that does the mapping. I have reset carrier settings, deleted and redownloaded, turned off and on, took out SIM card and put back in, used WiFi, used cell only... basically every trouble shooting available but it just spins. Changed PW and know it’s correct as I can still login on my t-mobile phone just fine. This was working great until it didn’t. Hopefully somebody can help..JD2085Version: 1.4.0

✓ Invalid imei error even though the phone is unlockedI have an unlocked iPhone with two eSims. It works fine with Google fi. However, when I try to finish signing up for helium, I keep getting invalid IMEI error for both imei numbers. And I don’t see any way to contact the Support. And this happens after they already collected my contact information and my credit card 🙁..Unknown UnlistedVersion: 1.4.0

✓ Keep getting logout of my app account.My app be getting logged out for no reason it happened all the time throughout the day don’t know why, also the two factor authenticator doesn’t work well don’t activate the service. My more reward keep getting smaller and smaller neck complaining about that because $20 a month is nothing to complain if the service is decent. Customer service is almost nonexistent. They have a lot to improve..33chacachacaVersion: 1.7.1

✓ FailureThey nerfed the experience and app. Very poor quality control. Mapping is a complete joke. After updating 3 times, zero functionality. App states restarting. 10 times restarting produces the same result, zero function. Better products from dollar general. I would not let the devs work for anyone but NK..ThinkpaadVersion: 1.8.1

✓ Rewards….sometimesRewards used to always work without any issues, every patch introduced random issues claiming and sometimes with being rewarded at all. With rapidly changing rules on rewards and more and more issues with even getting/claiming rewards…..I’m wondering about the long term future. We won’t even discuss hotspots and how they should either include airdrops or be free…. I still have hope and some faith for this project though. P.S. your random social media posts aren’t informative enough either.NOTHINGisWRONGVersion: 1.3.2

✓ Can barely open the appI open the app and it shows the app logo then loads the next page forever.TacolionVersion: 1.0.4

✓ LocationDoesn’t let me check my location without it saying error.FjcjcjjcjVersion: 1.3.0

Helium Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Helium Mobile.