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Lexicomp App Complaints & User Negative Comments 2024
Lexicomp app received 58 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lexicomp? Can you share your negative thoughts about lexicomp?
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Lexicomp for Negative User Reviews
✓ Just wowI had this app last year, my employer paid for the app and I was so excited to have this. It is really good with up to date information. What turned me off on this app is that after one year I had to renew my subscription and pay 75-300$ again! Just wow. I thought I had this app forever. Sorry but I'm not renewing my subscription..Version: 1.7.3
✓ Bait & SwitchI have an institutional subscription that has to be rE registered annually, did the usual, and the (expletive expletive expletive) app would not stop saying my subscription was expiring until I clicked ‘confirm your subscription in the App store’. I saw something that said ‘$0.0’ and signed OK. Then I see a receipt from Apple for a paid subscription. Lexicomp app engineers who created this ‘bug’, app program managers who approved it, may the fleas of a thousand camels infest your armpits..Version: 5.7.1
✓ CrashingThe entire month of july 2012 this app will not open. It crashes each time I try to launch the app on my iphone. I am very unhappy with this service. For the amount I paid for this app, I should not be encountering these problems..Version: 1.8.3
✓ Modest Improvements / Still No "True" Background UpdatesThe latest update brought some modest improvements to the update module. While the update now allows you to use the Lexi-Comp app while the app is updating, the reality is the updates often times take well over 10 minutes and if you exit the app, your updates fail. Lexi-Comp needs to work on a TRUE background app update solution that is offered by many applications today. This is no longer a limitation of iOS, don't make it a limitation of your app when your customers are paying $300+/yr..Version: 2.2.0
✓ Not badApp requires constant in app updates. Update fails if you switch out of the app and does not run in the background. Subscription was free through my work so I can’t complain about that but I don’t think I’d buy it personally. IV Ringers is very limited in its studies for compatibility..Version: 4.2.0
✓ Outrageous! Limit access to only 1 device!I've been using Lexicomp on my IPhone for years. The package is very high priced >$300 for one year. I just purchased an IPad and was looking forward to using a bigger screen for times when I'm not on the go. I was STUNNED when I found out that Lexicomp wants to charge me an additional fee to access information on my 2nd device. I told them that I pay for access to information, not for an Icon on my Iphone! In the future I will subscribe to FactsandComparisons online. Also I will continue to rely on Epocrates. Lexicomp needs to seriously reevaluate the ethics of their business practices. Gratefully I can rate their product from any of my devices at no penalty..Version: 1.8.3
✓ Garbage appApp is absolute trash. The subscription/log-in process is convoluted. Passwords don’t function properly, and the reset only resets the password for the web store but not mobile access. I wish my institution didn’t use this service..Version: 5.1.1
✓ The best, but buggy interface & $$$The pediatric drug monographs and lexicalc are top notch. This is the medical reference tool I use most often on my iPhone. worth the subscription fees. Databases should auto-update whenever connected to wifi. Minor annoyance. IV compatability and drug ID keep coming back. i try to delete from my home screen and menu bar and they keep coming back. I will never subscribe to them. I have little use for them. For the money I'm paying for multiple other databases, the app should be able to save my view preferences. major annoyance..Version: 2.3.2
✓ Making the best of a bad situationWilling to tolerate an outdated app because lexi’s information is so much better than micromedex and uptodate is harder to navigate. Biggest complaint: If it needs an update, you can’t look up ANYTHING before you update. I’ve got a nurse on the phone asking me a compatibility question, and it won’t let me look it up until I do a 3mb update. It’s irritating, because I usually use the app when I’m looking for an answer quickly..Version: 4.0.1
✓ Can’t save tables anymoreShould have listed that you can’t save tables anymore in your last update description. Not worth the price with other comparable and much cheaper mobile apps..Version: 6.3.0
✓ 15 yearsI have been a loyal user of lexicomp for 15 years. I’ve recommended Lexi to many colleagues over the years. Called yesterday to renew my 3 year subscription. Informed that it’s no longer offered and several topics are no longer included. No more labs or 5 min consult to name some. New company bought them out. There are alternatives, bye bye Lexi Gary Consultant Pharmacist.Version: 6.6.0
✓ Lexicomp cancellationI couldn’t simply click a button to cancel my recurring subscription, but had to call and talk to someone so they could click a button to cancel. Then they said since I didn’t cancel 5 days before the 30 days was up, that I will be charged again. Shady business tactics. I asked why I would be charged and she said “It is all explained in the terms and conditions you agreed to when you first subscribed. ” Never again. What a joke..Version: 7.7.3
✓ Most recent update not greatContent is good -great reference. Recently though I've found starting the app has been tedious -slow to start, freezes a lot when switching between apps and a lot of crashing. Please fix!! Otherwise a great app..Version: 1.13.0
✓ Price and packages no longer helpful or affordableWanted to renew my subscription to Lexi-complete couldn’t find it and customer service told me it’s no longer available. The closest option is $799 per year. And 5 minute clinical consult is no longer available. Complained that this was twice the price of my last subscription and half the amount of time and she then told me Lexi complete was still available directly through Apple for $30 per month. I cannot find it and cannot afford $799 for a new subscription. Wolters kluwer must change this.Version: 4.0.6
✓ ExcellentLots of info but it's only free trial for one month.Version: 0
✓ Subscriptions and renewals are very difficultTrying to renew the subscription is extremely difficult. Process is stuck in the stone ages of e-commerce..Version: 1.11.0
✓ Getting worse!Generic info, lucking specifics. Especially MOA. You can google and find more info and faster! Lexi- comp subscriber since 2004! Tablets identification is pathetic. I was entering pill description and couldn’t get any result. My tech found it on google in 3 min. You ruined a perfect product! Missing my Lexi comp complete..Version: 7.7.1
✓ Getting worse and worseWhere is my pill ID function? Still paying for subscription but everything is offered less!.Version: 7.7.0
✓ Update is awfulUpdate is awful. Difficult to use. Pediatric dosing missing (for example cefdinir)..Version: 5.0.0
✓ Multitask feature?Great product and easy to use. Makes patient care safer. Would it be possible to have the multitask feature in a newer update? Then, I would be able to use this app while looking at two different screens, such as Safari, and it make it an even more ideal app to use while rounding..Version: 4.0.4
✓ Nop not free10. Fees and Payments If accessing the Software through a personal subscription, User agrees to pay all fees, and all charges incurred for the Software in connection with User's username and password at the rates in effect when incurred. Fees and charges will be billed to the credit card the User designates during the registration process. If User wishes to change the credit card to which Lexi-Comp bills for the Software, User may call Lexi-Comp at the number listed for Customer Service at the Lexi-Comp web site. Credit card information is retained in Lexi-Comp's database in encrypted format. It is transmitted (in encrypted format) to a credit card clearinghouse for submission to the member's bank for payment. LEXI-COMP SHALL NOT BE LIABLE FOR ANY AMOUNTS BILLED TO USER'S CREDIT CARD BY A THIRD PARTY..Version: 1.10.0
✓ AvoidNo support for iPhone 6 or iPhone 6 Plus. No background updating of data..Version: 2.2.1
✓ Great resource in a not so good app...I think that most will agree that the revsources in this app are unparalleled. I will focus on the problems with this app. 1.) A separate subscription is needed for each device that you want to use it on. 2.) If your Internet connection requires authentication prior to working (e.g. A public network that you need to agree to join by clicking a link), the app will crash after opening about 90% of the time. I have to put my phone on airplane mode to prevent this. 3.) Updates take a while, which is understandable, but a lot of times they just seem to stall and not progress. 4.) Overall the app is a little sluggish and the layout is not efficient. The information is just a single large page with links to different sections..Version: 1.12.1
✓ Interaction tab not workingHaving trouble with the interaction tab. Everything i click + to add a drug the app shuts down automatically.Version: 2.3.1
✓ GreedLexinotsoComp was my favorite app to make decisions, unfortunately there is annual changes to prices compared to data provided. I’m not sure why I’m using it. They offer basic plan for limited databases that I’m already aware of and do not need, and offer the rest of the databases that I need for half of my paycheck. I’ll be waiting for a price cut down at least by half, otherwise I’d rather pay my bills thank you..Version: 7.3.1
✓ Can’t sort databasesThere is a bug where I can’t sort the databases. It allows me to move them around but then they instantly go back to how they were.Version: 7.9.0
✓ GreedyGood app but... Way too much money.... You have to pay to renew each year or you can't use it... And have to pay more to use on a different device even though you already paid for it..Version: 1.7.3
✓ App WAS excellent !Have used this app for over 5 years. Was easy to use good value for cost, updated daily and offered wide range of information besides drugs info. Now , cost for 1 year what I was paying for 3 years. Have limited library options and is more cumbersome to navigate. I suspect this App will be DC’d to force people to move to Up to Date their flagship and very good but expensive unless you obtain under University etc umbrella subscription. Too bad they had a very good product that served Health Professionals very well..Version: 5.5.0
✓ Problems with iOS 8Since iOS8, when i select the text box to search for drug names , it disappears Please fix.Version: 2.2.1
✓ Never ending updatesValuable information but takes forever to download the updates since it stops when you exit the app !?! Then, if it takes too long before you find the time to download it, some functions you might have paid for stop working (like medcalc and IV compatibilities, for example). Le téléchargement des mises à jour est interminable, principalement parce qu'il s'arrête dès qu'on sort de l'application pour faire quoique ce soit. Puis, les autres fonctions cessent de fonctionner si elles ne sont pas à jour... L'info est bien par ailleurs.Version: 2.1.0
✓ Lexi Complete no longer availableIt appears that Lexi Complete has been removed as an option. It used to be the go to gold standard for drug information that I have use for the last 14 years. The quality of the interface has decreased the time and now that Lexi comp complete is no longer an option, the quality of the reference material is probably worse than many other free apps that are just as good or better than a subscription. I would no longer recommend this product to anyone as a professional reference. It appears that Lexicomp was bought out by a larger parent company who attempts to monetize the information but the marketing team knows little to nothing about the products they own. If I was the CEO I would start firing people for such poor performance..Version: 6.1.0
✓ Databases “expired” as soon as I got charged my subscriptionAs soon as I got charged for my monthly subscription the app stopped working. I tried deleting and redownloading and the databases say they’re expired. I got charged and now I can’t use this at work. Also it’s definitely not as user friendly as I’d like it to be for quick patient questions. I paid for nothing..Version: 7.8.0
✓ Don’t buy thisI have had this app fir over 15 years and each year the price went up and the functionality and offerings have gone down. Finally they took away the useful databases and delete any customized choices. This used to be the best. Like owning an Edsel. Good bye lexicomp..Version: 6.7.1
✓ Keeps crashingApp keeps crashing. It’s completely unusable now.Version: 5.1.1
✓ Frustrated studentThis app worked flawlessly when I first purchased it. Since the update, it is now a complete and total waste of time. It is the slowest app on my phone and crashes 5 times for every one time that it works. I can leave a patient's room, walk down the hall and find any condition or medication in a text book before this app even opens fully. At the price you charge for an annual subscription this is completely unacceptable. I will not be renewing my subscription and will make a point to share this information with my colleagues and the dean of my program (who required that we purchase your product).Version: 1.12.1
✓ Issues with 5.0Agree with most recent review regarding annoyance of app automatically checking for updates every time I open it. Also, the search function is now a filter function in Lexi-Drugs, which is useless and slows me down when trying to pull up individual medications. The update is great otherwise, but these two issues are significant..Version: 5.0.0
✓ Think twiceI love lexicomp. They are very comprehensive, the information is trustworthy, and my pharmacist career has been nothing but progressed by lexicomp in general. That being said, if you're about to drop the significant amount of money this software costs, DO NOT. This is based solely on the app. The app crashes and has to be deleted and re-installed very frequently, and this issue has me extremely upset about it. This is a lot of money, and definitely not worth the poor performance. At this point, I cannot wait for this subscription to run out so I can try to find something comparable. Imagine, you need to see if two meds are stable together in a med bag, and your app won't allow you to acces IV compatibility. What do I do? Run the 15 flights of stairs and two buildings over that separate me from my textbook references? No. This is why I pay hundreds of dollars for the lexicomp app as a reference. Extremely dissatisfied......Version: 1.10.0
✓ Crashing !!Why won't this app open I need to use it ASAP !!!.Version: 1.8.3
✓ Crashes constantlyLexicomp is great, but the app crashes every time I try to open it after the most current update. Even before that update it would crash frequently. It has gotten so bad that I am back to using epocrates. The app both on my phone and ipad takes forever to load even when it is working. Update: I haven't been able to open this app for months now on both an iPhone 4S and an ipad mini. It will just show the loading screen and then crash. I no longer use this app, which is unfortunate because it was really good when it worked. Now I use epocrates, which, while not as good, at least boots and functions..Version: 1.11.0
✓ Cancel!!!Cancel this program I don't want it.Version: 4.0.1
✓ Ease of use clearly not the goalThis app is pretty nice if it was designed in the early 2000s. When I look up a drug to get basic info like dosing, MoA, adverse effects, I have to scroll through an entire list of the same drug names to find the correct entry. Every time I open the app, I find myself quickly resorting to other references..Version: 6.8.0
✓ Too many clicks and not optimal search functionNot happy with new update. App defaults to update page instead of home page. Then you have to 'click' four times just to get to the search field. THEN if you search using only the first few letters of a drug name, the search results pulls in ANY drug name that contains those letters, even if those letters are in the middle of the drug name. Why doesn't the drug names that begin with those letters appear at the top of the list?.Version: 5.0.0
✓ Ripoff!!Who are they kidding? This is a semi-useful app but with a sky-high price. That's right, after one month of using the free app, it locks up and they want 75-300$ for ONE YEAR!! There are more useful apps out there at much lower cost or even free. Don't bother with this one..Version: 0
✓ Database OrganizationI can no longer sort my databases. As soon as I move Lexi Drugs to the top it immediately moves back down to where it originated. Happens on both iPhone and iPad. Please fix/update.Version: 7.9.1
✓ And I’m DoneFor the first time in 10 years, I am not renewing my subscription. Lexi needs to update their business model and actually get some decent app developers to fix their garbage app. I am not paying $300+ for an app that constantly crashes and is slow to load. When I need info, I need it NOW, not in the apps leisurely time, if it feels like working. I always have the newest iPhone, so processing power is not an issue. I don’t want to call and speak to someone to transfer my subscription when I buy a new phone every year, I don’t want to pay again if I am working with my tablet and want to access information. I have no other app that has these restrictions. Micromedex and Epocrates may not be as comprehensive, but they are not $300 and they seem to work more consistently..Version: 4.0.4
✓ Interact not workingI love this app but lately, the Interact part isn't working... when I try to add a drug, the app closes... tried reinstalling but it doesn't work :(.Version: 2.3.1
✓ Don’t waste your time.My job deals with acutely ill patients in a hospital setting. For years the ease of use and detailed information made this favorite resource and I used it almost daily. For the past few years however each update has lessened the ease of access and made it more difficult to justify the price of purchase when compared to similar apps. A few days ago I opened my LexiComp app and found a series of frustrating and confusing steps that needed to be taken before I could access the information I wanted. Attempts to reach customer service were of no use. I have requested a refund due to my inability to access the information I need in a timely manner but have yet to receive a response to my request. Given the price I paid for this app the lack of response was frustrating to say the least. As a hospital based provider I need accurate and quickly accessible information which no longer seems to be available from this developer. Don’t waste your money or your time on this..Version: 6.4.0
✓ Interaction tab not working!App crashes every time I tried to add a drug. Please fix asap!!.Version: 2.3.1
✓ Took away 50% of content without explanation!I have been a monthly (not a cheap subscription) for at least 3 years. Was great. 5 stars. Then, last month, no explanation and no discount or rebate, they took away at least 75% of content. Yes, mid-subscription they did update and just ripped me off without explanation. Not acceptable. Both 5 minute clinical consults vanished. Again, no apology, no explanation, just clicked on update, new terrible format, and content just taken away. Again, I paid for a product, got 75% of it taken away first week of monthly subscription with no explanation and sure as heck didn’t refund 75% of the subscription fee. Not cool..Version: 6.0.0
✓ CostBuyer beware I didnt read the fine print $43.00/mo.Version: 4.0.6
✓ Automatic subscriptionI apparently unwittingly ordered this, and with automatic renewal I don't know how long I paid for this, but I NEVER USED LEXICOMP. Enough said..Version: 5.4.0
✓ Don’t even download the free trial.I downloaded the free trial despite the terrible reviews. In the 30 days I wasn’t able to use it not even once. It’s too slow and crashes constantly. Every time I would open it to look something up, I ended up closing it several minutes later and using a different drug resource. On top of all that, I canceled it 1 month to the day and still got charged a second month. I’ll probably dispute it with my credit card company because I’ve tried to reach out to ANYONE with this company and I never get to a human. In fact it currently has a recorded message that they can’t process anything (purchases, etc) over the phone right now. Stay far away from this. It’s not worth it. Not even a little bit. I wish I hadn’t downloaded it, I clearly didn’t need it..Version: 4.4.0
✓ Glitchy, problems downloading libraryNot happy at all with this app. Designed like an app from 10 years ago, can’t seem to load the necessary libraries (dead ends). Back to epocrates..Version: 7.6.1
✓ Hefty price tagGreat app, always my preferred reference but for the 75$ pricetag EACH year you should be entitled to use it on more than one device. Disapointing..Version: 1.7.3
✓ Lexi-compExcellent app but the annual subscription rate for more than one device is prohibitive and there's a lot of information which one has to subscribe to which one does not need. Furthermore some drugs no longer available in Canada are still listed. For these reasons I cancelled my subscription and have found less expensive apps which are just as good..Version: 1.7.3
✓ Update is hard to useThis new version of mobile Lexicomp is very hard to use now that I can no longer go straight to the section of the monograph that is needed. It’s really annoying to have to scroll all there at down to PK or the Preparation section because it’s farther down..Version: 5.0.2
✓ Feels like they stopped paying attention to the appThis used to be quite an amazing app. One of my favorite features was the ability to customize it via the “mono” arrangement of drug sections. However, the ability to edit/arrange this has been lost for over a year now and they keep saying “we’re working on it”! A shame-because it feels like such an easy fix to restore a function that was there before. Otherwise, information is good and very useful. Just not as easily available as it could(or used to) be..Version: 5.9.0
✓ Update. Excellent information but poor designUpdate: let me just say I HATE the new update. My biggest complaint is when selecting “jump” through different monograph shortcuts it automatically makes the “mono” the default selection. As if I’m going to remember Lexicomp’s monograph order to find things. No. I want the option of “alpha” the alphabetical monograph jump section to be my default. I would like the ability to change my default and I cannot. It’s a huge pain. Not only that but the mono menu is also not fully expanded and because of that it’s easy to miss sections if you don’t remember to press expand all EVERY SINGLE TIME. Your update blows. Made the app even worse. The is perhaps one of the best drug references out there (content wise) HOWEVER it is extremely expensive and the software design is weak at best. It takes too long to navigate to find the exact information you want to know (endless scrolling though a ton of text). If it was formatted better it would be my go to app. This app needs a lot of work. Automatic updates for one thing. Please make it better it is 2016 and this app's poor design is lagging. If they used some of their money to hire software engineers that actually know what they are doing this app would be a lot more user friendly..Version: 6.4.0
🙂 Lexicomp Positive Reviews
Lexicomp works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lexicomp.
⛔ Lexicomp Problems
